Period
to 18 October 2021

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies during the 6 months to 18 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 464 404 305
Rank change year-on-year -60 -99 +56
Permanent jobs requiring a 2nd Line Support 792 316 1,501
As % of all permanent jobs advertised in the UK 0.63% 0.66% 1.09%
As % of the Job Titles category 0.69% 0.69% 1.14%
Number of salaries quoted 679 285 1,327
10th Percentile £23,450 £22,500 £21,250
25th Percentile £25,250 £25,750 £23,500
Median annual salary (50th Percentile) £28,500 £28,500 £27,500
Median % change year-on-year - +3.64% -
75th Percentile £34,000 £33,750 £32,500
90th Percentile £38,750 £37,500 £37,500
UK excluding London median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 114,354 45,503 131,343
% of permanent IT jobs with a recognized job title 91.27% 94.96% 95.67%
Number of salaries quoted 79,204 38,038 106,027
10th Percentile £31,830 £32,500 £28,000
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £70,000
90th Percentile £92,500 £88,750 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 18 October 2021.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 762 £28,500 - 233
UK excluding London -27 560 £27,500 - 221
London -124 213 £32,500 -7.14% 28
South East -71 152 £27,500 +0.92% 56
North of England -56 145 £26,000 -5.45% 66
Midlands -52 94 £28,000 +9.80% 39
East of England -59 82 £30,500 +10.91% 18
South West -48 76 £27,000 -5.26% 26
Work from Home -235 76 £29,000 +3.57% 22
Yorkshire -52 69 £26,000 -5.45% 25
North West -73 65 £25,000 -13.79% 36
East Midlands -29 60 £27,500 +17.02% 22
West Midlands -102 34 £30,000 +14.29% 17
Wales -40 13 £29,000 -7.94% 8
North East -33 11 £27,500 +10.00% 5
Scotland -87 4 £27,500 -4.35% 8

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 October 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 542 (68.43%) Windows
2 465 (58.71%) Microsoft 365
3 420 (53.03%) Active Directory
4 392 (49.49%) Microsoft
5 314 (39.65%) Social Skills
6 273 (34.47%) Windows 10
7 258 (32.58%) Windows Server
8 224 (28.28%) ITIL
9 189 (23.86%) Azure
10 171 (21.59%) Microsoft Office
11 165 (20.83%) VMware
12 135 (17.05%) DNS
13 133 (16.79%) SLA
14 130 (16.41%) DHCP
15 120 (15.15%) Firewall
16 119 (15.03%) Citrix
17 106 (13.38%) Problem-Solving
18 102 (12.88%) TCP/IP
19 100 (12.63%) VMware Infrastructure
20 99 (12.50%) MS Exchange
21 89 (11.24%) WAN
21 89 (11.24%) SQL
21 89 (11.24%) SCCM
22 88 (11.11%) Cisco
23 87 (10.98%) LAN
24 81 (10.23%) Hyper-V
25 79 (9.97%) Microsoft Intune
25 79 (9.97%) SharePoint
26 77 (9.72%) Windows Server 2012
27 76 (9.60%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (12.50%) MS Exchange
2 79 (9.97%) SharePoint
3 24 (3.03%) Exchange Server 2010
4 23 (2.90%) Exchange Server 2013
5 18 (2.27%) IIS
6 8 (1.01%) Exchange Server 2007
7 5 (0.63%) Skype for Business
8 4 (0.51%) Confluence
9 2 (0.25%) Apache
10 1 (0.13%) WordPress
Applications
1 171 (21.59%) Microsoft Office
2 14 (1.77%) Microsoft Excel
3 9 (1.14%) Microsoft PowerPoint
4 3 (0.38%) AutoCAD
5 2 (0.25%) Chatbot
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) Spreadsheet
6 1 (0.13%) SPSS
Business Applications
1 14 (1.77%) Remedy ITSM
2 6 (0.76%) Dynamics CRM
3 4 (0.51%) Salesforce.com CRM
4 3 (0.38%) Sage 200
4 3 (0.38%) SAP Hybris
5 2 (0.25%) Dynamics NAV
6 1 (0.13%) iTrent
6 1 (0.13%) NetSuite
6 1 (0.13%) Orchard Housing
6 1 (0.13%) SAP Business ByDesign
6 1 (0.13%) SAP Business One
6 1 (0.13%) Visualfiles
Cloud Services
1 465 (58.71%) Microsoft 365
2 189 (23.86%) Azure
3 46 (5.81%) Azure Active Directory
4 29 (3.66%) AWS
5 28 (3.54%) OneDrive
5 28 (3.54%) SaaS
6 23 (2.90%) Mimecast
7 10 (1.26%) Dynamics 365
7 10 (1.26%) Power Platform
8 9 (1.14%) Google Workspace
9 8 (1.01%) Power Automate
9 8 (1.01%) PowerApps
10 6 (0.76%) Azure Data Factory
11 5 (0.63%) Amazon S3
11 5 (0.63%) AWS Lambda
11 5 (0.63%) GCP
11 5 (0.63%) IaaS
12 4 (0.51%) Serverless
13 3 (0.38%) Amazon ECS
13 3 (0.38%) AWS CloudFormation
Communications & Networking
1 135 (17.05%) DNS
2 130 (16.41%) DHCP
3 120 (15.15%) Firewall
4 102 (12.88%) TCP/IP
5 89 (11.24%) WAN
6 87 (10.98%) LAN
7 76 (9.60%) VPN
8 58 (7.32%) Wi-Fi
9 37 (4.67%) VoIP
10 33 (4.17%) VLAN
11 27 (3.41%) Wireless
12 22 (2.78%) Internet
12 22 (2.78%) Remote Desktop
13 16 (2.02%) Ethernet
14 13 (1.64%) Network Security
15 12 (1.52%) IP Telephony
16 11 (1.39%) Cisco IOS
17 10 (1.26%) Broadband
17 10 (1.26%) WebEx
18 9 (1.14%) MPLS
Database & Business Intelligence
1 54 (6.82%) SQL Server
2 9 (1.14%) Amazon RDS
3 8 (1.01%) MySQL
3 8 (1.01%) Oracle Database
4 7 (0.88%) Power BI
5 3 (0.38%) PostgreSQL
6 2 (0.25%) Amazon Aurora
6 2 (0.25%) GIS
6 2 (0.25%) NoSQL
7 1 (0.13%) Azure SQL Database
7 1 (0.13%) IDOL
7 1 (0.13%) MS Access
7 1 (0.13%) Relational Database
7 1 (0.13%) SQL Server 2012
7 1 (0.13%) SQL Server 2019
7 1 (0.13%) SQL Server Reporting Services
Development Applications
1 7 (0.88%) JIRA
2 5 (0.63%) GitLab
3 2 (0.25%) Browser DevTools
3 2 (0.25%) Jenkins
4 1 (0.13%) Sonatype Nexus
4 1 (0.13%) SQL Server Management Studio (SSMS)
4 1 (0.13%) VSS/SourceSafe
General
1 314 (39.65%) Social Skills
2 65 (8.21%) Finance
3 43 (5.43%) Organisational Skills
4 41 (5.18%) Law
5 34 (4.29%) Analytical Skills
6 26 (3.28%) Retail
7 22 (2.78%) Legal
8 17 (2.15%) Manufacturing
9 12 (1.52%) Banking
10 11 (1.39%) Telecoms
11 10 (1.26%) Public Sector
12 8 (1.01%) Marketing
13 7 (0.88%) Back Office
14 6 (0.76%) Advertising
15 5 (0.63%) Games
16 4 (0.51%) French Language
17 3 (0.38%) Front Office
17 3 (0.38%) Inclusion and Diversity
17 3 (0.38%) Pharmaceutical
17 3 (0.38%) Presentation Skills
Libraries, Frameworks & Software Standards
1 8 (1.01%) CSS
1 8 (1.01%) HTML
1 8 (1.01%) XMPP
2 5 (0.63%) Web Services
3 4 (0.51%) FIX Protocol
4 2 (0.25%) ADSI
4 2 (0.25%) AngularJS
4 2 (0.25%) COM
4 2 (0.25%) LDAP
4 2 (0.25%) Middleware
4 2 (0.25%) REST
4 2 (0.25%) SOAP
4 2 (0.25%) WML
5 1 (0.13%) .NET
5 1 (0.13%) Java EE
5 1 (0.13%) jQuery
5 1 (0.13%) JSON
5 1 (0.13%) SAML
5 1 (0.13%) XML
Miscellaneous
1 45 (5.68%) Self-Motivation
2 37 (4.67%) Driving Licence
3 22 (2.78%) Video Conferencing
4 21 (2.65%) Data Centre
5 20 (2.53%) iPhone
6 16 (2.02%) EPoS
7 13 (1.64%) Management Information System
8 10 (1.26%) Smartphone
9 8 (1.01%) iPad
10 6 (0.76%) Blackberry
11 5 (0.63%) Chip and PIN
12 4 (0.51%) Enterprise Software
12 4 (0.51%) Fixed Income
12 4 (0.51%) Foreign Exchange (FX)
12 4 (0.51%) Internet of Things
13 3 (0.38%) Clustering
13 3 (0.38%) Hybrid Cloud
13 3 (0.38%) User Experience
14 2 (0.25%) Equities
14 2 (0.25%) Replication
Operating Systems
1 542 (68.43%) Windows
2 273 (34.47%) Windows 10
3 258 (32.58%) Windows Server
4 77 (9.72%) Windows Server 2012
5 67 (8.46%) Windows 7
6 51 (6.44%) Windows Server 2016
7 44 (5.56%) Windows Server 2008
8 39 (4.92%) Linux
9 37 (4.67%) Android
10 33 (4.17%) Windows Server 2019
11 28 (3.54%) Apple iOS
12 26 (3.28%) Mac OS
13 21 (2.65%) Windows 8
14 14 (1.77%) Unix
15 11 (1.39%) Mac OS X
16 9 (1.14%) Windows XP
17 3 (0.38%) Windows Server 2003
18 2 (0.25%) FreeBSD
18 2 (0.25%) OpenBSD
19 1 (0.13%) VMS
Processes & Methodologies
1 224 (28.28%) ITIL
2 106 (13.38%) Problem-Solving
3 67 (8.46%) Service Management
4 50 (6.31%) Service Delivery
5 42 (5.30%) ITSM
6 41 (5.18%) Time Management
7 38 (4.80%) Problem Management
8 35 (4.42%) Line Management
9 30 (3.79%) Incident Management
9 30 (3.79%) Infrastructure Engineering
10 25 (3.16%) Mobile Device Management
11 24 (3.03%) Cybersecurity
11 24 (3.03%) Mentoring
12 21 (2.65%) Agile Software Development
12 21 (2.65%) CRM
13 20 (2.53%) Migration
14 19 (2.40%) Asset Management
14 19 (2.40%) Continuous Improvement
15 18 (2.27%) Change Management
15 18 (2.27%) Project Management
Programming Languages
1 89 (11.24%) SQL
2 60 (7.58%) PowerShell
3 12 (1.52%) Python
4 11 (1.39%) JavaScript
5 9 (1.14%) C#
6 6 (0.76%) PL/SQL
7 5 (0.63%) Ruby
7 5 (0.63%) T-SQL
8 4 (0.51%) Bash Shell
8 4 (0.51%) C
9 2 (0.25%) PHP
10 1 (0.13%) Java
10 1 (0.13%) VB.NET
10 1 (0.13%) VBA
10 1 (0.13%) VBScript
Qualifications
1 56 (7.07%) Microsoft Certification
2 50 (6.31%) Degree
3 23 (2.90%) Security Cleared
4 22 (2.78%) Cisco Certification
5 19 (2.40%) DBS Check
6 17 (2.15%) CCNA
6 17 (2.15%) SC Cleared
7 16 (2.02%) A+ Certification
7 16 (2.02%) ITIL Certification
7 16 (2.02%) MCP
8 14 (1.77%) MCSA
8 14 (1.77%) MCSE
9 11 (1.39%) ITIL Foundation Certificate
10 10 (1.26%) MCDST
11 9 (1.14%) Citrix Certification
12 8 (1.01%) CCA
13 6 (0.76%) CCNP
14 4 (0.51%) JNCIA
14 4 (0.51%) MCITP
14 4 (0.51%) MCT
Quality Assurance & Compliance
1 133 (16.79%) SLA
2 8 (1.01%) ISO/IEC 27001
3 3 (0.38%) GDPR
3 3 (0.38%) PCI DSS
4 1 (0.13%) Accessibility
4 1 (0.13%) Sarbanes-Oxley
System Software
1 420 (53.03%) Active Directory
2 100 (12.63%) VMware Infrastructure
3 81 (10.23%) Hyper-V
4 43 (5.43%) XenApp
5 35 (4.42%) XenDesktop
6 23 (2.90%) VMware ESXi
6 23 (2.90%) vSphere
7 14 (1.77%) Virtual Desktop
8 11 (1.39%) BitLocker
9 9 (1.14%) Virtual Servers
10 8 (1.01%) VirtualBox
11 7 (0.88%) VMware Workstation
12 5 (0.63%) VMware Server
13 4 (0.51%) Firmware
14 3 (0.38%) Terminal Services
14 3 (0.38%) Virtual Machines
15 2 (0.25%) Microsoft Virtual Server
16 1 (0.13%) Citrix Hypervisor
16 1 (0.13%) Sendmail
16 1 (0.13%) vCloud
Systems Management
1 89 (11.24%) SCCM
2 79 (9.97%) Microsoft Intune
3 26 (3.28%) WSUS
4 14 (1.77%) Jamf Pro
5 8 (1.01%) vCenter Server
6 6 (0.76%) Active Directory Federation Services
6 6 (0.76%) Backup Exec
7 5 (0.63%) SCOM
8 4 (0.51%) Ansible
9 3 (0.38%) FortiGate
9 3 (0.38%) NetBackup
9 3 (0.38%) Terraform
10 2 (0.25%) AirWatch
10 2 (0.25%) SCSM
10 2 (0.25%) SCVMM
10 2 (0.25%) ServiceCenter
11 1 (0.13%) cPanel
11 1 (0.13%) Kubernetes
11 1 (0.13%) MOM
11 1 (0.13%) Sysprep
Vendors
1 392 (49.49%) Microsoft
2 165 (20.83%) VMware
3 119 (15.03%) Citrix
4 88 (11.11%) Cisco
5 56 (7.07%) Apple
6 35 (4.42%) Veeam
7 29 (3.66%) HP
8 27 (3.41%) Sophos
9 20 (2.53%) Remedy
10 19 (2.40%) Meraki
11 17 (2.15%) ServiceNow
12 15 (1.89%) Dell
12 15 (1.89%) McAfee
12 15 (1.89%) SolarWinds
13 13 (1.64%) iManage
14 12 (1.52%) Oracle
14 12 (1.52%) Salesforce.com
15 11 (1.39%) Mitel
16 9 (1.14%) Avaya
17 8 (1.01%) MobileIron