The median annual salary for a 2nd Line Support was £26,775 in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Second Line Support
UK
Rank 292 299 238
Rank change year-on-year +7 -61  
Permanent jobs requiring a 2nd Line Support 904 1120 1453
As % of all permanent IT jobs advertised in the UK 1.06% 1.08% 1.37%
As % of the Job Titles category 1.11% 1.13% 1.42%
Number of salaries quoted 820 999 1278
Median salary £26,775 £26,500 £26,000
Median salary % change year-on-year +1.03% +1.92%  
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81759 99530 102645
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67832 83314 83806
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 3 months to 25 March 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 867 £27,000 +1.88% 108
London +33 313 £30,000 +5.26% 35
South East +36 246 £26,500 - 20
Surrey +32 84 £27,500 -2.65% 4
Yorkshire +41 78 £24,000 -4.00% 9
City of London +51 64 £29,000 +5.45% 7
East of England +9 63 £26,500 - 12
West Yorkshire +54 59 £24,000 -2.04% 5
South West -30 55 £25,000 -3.84% 2
Leeds +46 46 £24,000 - 4
North West -33 44 £26,000 +13.04% 12
Hampshire -11 41 £25,000 -3.84% 2
Berkshire +18 35 £28,000 +5.66% 7
East Midlands +3 32 £25,000 - 9
Hertfordshire -7 31 £27,000 +1.88% 7
West Midlands +5 30 £23,000 -5.15% 8
Oxfordshire +19 29 £26,000 -5.45% 4
Reading +50 24 £28,000 +12.00% 5
Wiltshire -10 23 £25,000 -3.84%
Manchester -36 22 £24,750 +10.00% 8
West Sussex +14 19 £30,000 -11.76% 1
Reigate +37 16 £26,250 -13.93%
Kent +24 16 £25,000 -3.84%
Weybridge +14 16 £28,500 -5.00%
Bedfordshire +31 15 £30,000 -3.22%
Northamptonshire +20 15 £26,500 +1.92% 5
Buckinghamshire +9 15 £28,250 +6.60% 2
Leatherhead +14 14 £29,500 -1.66% 1
Bristol -1 14 £26,250 +1.94% 1
Swindon +26 13 £25,000 -

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1437 (80.46%) Windows
2 1078 (60.36%) Active Directory
3 951 (53.25%) Microsoft
4 635 (35.55%) Windows Server
5 548 (30.68%) Windows 7
6 537 (30.07%) MS Exchange
7 531 (29.73%) MS Office
8 512 (28.67%) MS Excel
9 458 (25.64%) VMware
10 424 (23.74%) Windows Server 2008
11 399 (22.34%) ITIL
12 346 (19.37%) Office 365
13 333 (18.65%) Windows Server 2012
14 325 (18.20%) Citrix
15 285 (15.96%) Cisco
16 275 (15.40%) TCP/IP
17 255 (14.28%) Microsoft Certification
18 253 (14.17%) VMware Infrastructure
19 246 (13.77%) Firewall
20 231 (12.93%) SLA
21 228 (12.77%) DNS
22 227 (12.71%) LAN
23 216 (12.09%) WAN
24 215 (12.04%) Finance
25 208 (11.65%) Hyper-V
26 206 (11.53%) DHCP
27 204 (11.42%) Windows 10
28 195 (10.92%) SQL
29 166 (9.29%) Windows 8
30 152 (8.51%) SCCM

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 537 (30.07%) MS Exchange
2 149 (8.34%) Exchange Server 2010
3 101 (5.66%) SharePoint
4 93 (5.21%) Exchange Server 2013
5 75 (4.20%) Skype for Business
6 68 (3.81%) Exchange Server 2007
7 59 (3.30%) IIS
8 47 (2.63%) Blackberry Enterprise Server
9 35 (1.96%) Exchange Server 2003
10 25 (1.40%) IBM Notes
11 10 (0.56%) Tomcat
12 9 (0.50%) SharePoint 2013
12 9 (0.50%) Site Server
13 8 (0.45%) Apache
14 7 (0.39%) BizTalk Server
14 7 (0.39%) IBM Domino
14 7 (0.39%) SharePoint 2010
15 5 (0.28%) WebSphere
15 5 (0.28%) WordPress
16 4 (0.22%) DataSynapse
Applications
1 531 (29.73%) MS Office
2 512 (28.67%) MS Excel
3 29 (1.62%) MS PowerPoint
4 12 (0.67%) Adobe Creative Suite
5 5 (0.28%) MS Visio
6 4 (0.22%) Final Cut Pro
7 2 (0.11%) InfoPath
8 1 (0.056%) AutoCAD
Business Applications
1 10 (0.56%) Dynamics AX
2 8 (0.45%) Dynamics NAV
2 8 (0.45%) Visualfiles
3 6 (0.34%) Dynamics CRM
4 5 (0.28%) SAP Oil and Gas
5 3 (0.17%) Fishtalk
5 3 (0.17%) Q-Pulse
5 3 (0.17%) Remedy ITSM
6 2 (0.11%) Eikon
6 2 (0.11%) Northgate Housing
6 2 (0.11%) SAP Business One
6 2 (0.11%) SAP CRM
6 2 (0.11%) SAP R/3
7 1 (0.056%) Infor M3
7 1 (0.056%) JDE OneWorld
7 1 (0.056%) Maximo
7 1 (0.056%) Movex
7 1 (0.056%) Oracle Payroll
Cloud Services
1 346 (19.37%) Office 365
2 43 (2.41%) Microsoft Azure
3 25 (1.40%) Amazon AWS
4 23 (1.29%) SaaS
5 17 (0.95%) Cloud Computing
6 10 (0.56%) Mimecast
7 5 (0.28%) G Suite
8 3 (0.17%) Adobe Creative Cloud
8 3 (0.17%) IaaS
8 3 (0.17%) PaaS
9 2 (0.11%) Azure Active Directory
10 1 (0.056%) Amazon CloudWatch
10 1 (0.056%) Amazon EC2
10 1 (0.056%) Amazon S3
10 1 (0.056%) AWS CloudFormation
10 1 (0.056%) AWS Elastic Beanstalk
10 1 (0.056%) Virtual Private Cloud
Communications & Networking
1 275 (15.40%) TCP/IP
2 246 (13.77%) Firewall
3 228 (12.77%) DNS
4 227 (12.71%) LAN
5 216 (12.09%) WAN
6 206 (11.53%) DHCP
7 139 (7.78%) VPN
8 131 (7.33%) VoIP
9 78 (4.37%) Internet
10 67 (3.75%) SAN
11 62 (3.47%) Wireless
12 58 (3.25%) Wi-Fi
13 45 (2.52%) Skype
14 33 (1.85%) Remote Desktop
15 29 (1.62%) IP Telephony
16 28 (1.57%) VLAN
17 26 (1.46%) WLAN
18 18 (1.01%) Cisco ASA
18 18 (1.01%) Cisco IOS
18 18 (1.01%) MPLS
Database & Business Intelligence
1 150 (8.40%) SQL Server
2 36 (2.02%) SQL Server 2008
3 25 (1.40%) MySQL
3 25 (1.40%) SQL Server 2012
4 15 (0.84%) SQL Server Reporting Services
5 14 (0.78%) Crystal Reports
6 11 (0.62%) SQL Server 2005
7 10 (0.56%) Relational Database
8 7 (0.39%) SQL Server 2000
9 6 (0.34%) SQL Server 2016
10 5 (0.28%) SQL Server Integration Services
11 3 (0.17%) DB2
11 3 (0.17%) MS Access
12 2 (0.11%) Big Data
12 2 (0.11%) BusinessObjects
12 2 (0.11%) UniData
13 1 (0.056%) Amazon RDS
13 1 (0.056%) NoSQL
13 1 (0.056%) Oracle BI EE
13 1 (0.056%) QlikView
Development Applications
1 6 (0.34%) JIRA
2 4 (0.22%) MSI
3 3 (0.17%) Team Foundation Server
4 2 (0.11%) Firebug
5 1 (0.056%) Git (software)
5 1 (0.056%) SQL Server Management Studio (SSMS)
5 1 (0.056%) Subversion
5 1 (0.056%) Visual Studio
General
1 215 (12.04%) Finance
2 86 (4.82%) Telecoms
3 70 (3.92%) Law
4 58 (3.25%) Legal
5 56 (3.14%) Retail
6 40 (2.24%) Banking
7 24 (1.34%) Manufacturing
7 24 (1.34%) Marketing
8 20 (1.12%) Advertising
9 18 (1.01%) German Language
10 17 (0.95%) French Language
11 11 (0.62%) Front Office
12 8 (0.45%) Financial Institution
13 7 (0.39%) Polish Language
14 6 (0.34%) Back Office
14 6 (0.34%) Electronics
14 6 (0.34%) Retail Banking
14 6 (0.34%) Spanish Language
15 5 (0.28%) Italian Language
16 4 (0.22%) Investment Banking
Libraries, Frameworks & Software Standards
1 32 (1.79%) HTML
2 25 (1.40%) Software Packaging
3 24 (1.34%) .NET
4 13 (0.73%) CSS
5 9 (0.50%) ASP.NET
5 9 (0.50%) XML
6 6 (0.34%) ASP.NET MVC
6 6 (0.34%) jQuery
7 5 (0.28%) ASP.NET MVC 5
7 5 (0.28%) EDI
7 5 (0.28%) HTML5
7 5 (0.28%) Twitter Bootstrap
8 4 (0.22%) J2EE
9 3 (0.17%) SOAP
9 3 (0.17%) Web Services
10 2 (0.11%) CGI
10 2 (0.11%) COM
10 2 (0.11%) REST
10 2 (0.11%) SAP Basis
10 2 (0.11%) XMPP
Miscellaneous
1 91 (5.10%) Blackberry
2 87 (4.87%) Analytical Skills
3 72 (4.03%) Driving Licence
4 57 (3.19%) Management Information System
5 50 (2.80%) iPhone
6 49 (2.74%) iPad
7 39 (2.18%) Computer Science
8 32 (1.79%) Smartphone
9 29 (1.62%) Data Centre
9 29 (1.62%) Video Conferencing
10 27 (1.51%) Replication
11 19 (1.06%) Client/Server
11 19 (1.06%) Enterprise Storage
12 18 (1.01%) EPoS
13 15 (0.84%) User Experience
14 13 (0.73%) CMDB
15 11 (0.62%) Life Science
16 10 (0.56%) Fat Client
16 10 (0.56%) Thin Client
17 7 (0.39%) NHS
Operating Systems
1 1437 (80.46%) Windows
2 635 (35.55%) Windows Server
3 548 (30.68%) Windows 7
4 424 (23.74%) Windows Server 2008
5 333 (18.65%) Windows Server 2012
6 204 (11.42%) Windows 10
7 166 (9.29%) Windows 8
8 145 (8.12%) Windows Server 2003
9 138 (7.73%) Windows XP
10 100 (5.60%) Linux
11 90 (5.04%) Android
12 62 (3.47%) Mac OS X
13 57 (3.19%) Apple iOS
14 37 (2.07%) Mac OS
15 33 (1.85%) Unix
16 19 (1.06%) Windows Vista
17 16 (0.90%) Windows 2000 Server
18 10 (0.56%) Windows Mobile
19 9 (0.50%) Red Hat Enterprise Linux
20 8 (0.45%) Windows Phone
Processes & Methodologies
1 399 (22.34%) ITIL
2 101 (5.66%) Service Management
3 84 (4.70%) Problem Management
4 77 (4.31%) Service Delivery
5 58 (3.25%) Time Management
6 55 (3.08%) Change Management
7 54 (3.02%) Continuous Improvement
8 52 (2.91%) Incident Management
9 44 (2.46%) ITIL V3
10 39 (2.18%) CRM
11 37 (2.07%) Workflow
12 36 (2.02%) Disaster Recovery
13 35 (1.96%) Change Control
14 33 (1.85%) Mentoring
15 31 (1.74%) Line Management
16 28 (1.57%) Asset Management
17 24 (1.34%) Case Management
18 22 (1.23%) ERP
18 22 (1.23%) Migration
19 19 (1.06%) ITSM
Programming Languages
1 195 (10.92%) SQL
2 55 (3.08%) PowerShell
3 18 (1.01%) C#
4 14 (0.78%) C
5 13 (0.73%) JavaScript
6 11 (0.62%) C++
6 11 (0.62%) Java
7 8 (0.45%) T-SQL
8 7 (0.39%) VB
8 7 (0.39%) VBScript
9 6 (0.34%) VBA
10 4 (0.22%) PHP
11 3 (0.17%) Bash Shell
11 3 (0.17%) PL/SQL
12 1 (0.056%) Google Apps Script
12 1 (0.056%) Shell Script
12 1 (0.056%) VB.NET
12 1 (0.056%) XAML
Qualifications
1 255 (14.28%) Microsoft Certification
2 146 (8.17%) MCP
3 125 (7.00%) MCSE
4 117 (6.55%) Cisco Certification
5 110 (6.16%) CCNA
6 109 (6.10%) Degree
7 61 (3.42%) MCSA
8 52 (2.91%) Security Cleared
9 48 (2.69%) ITIL Certification
10 40 (2.24%) MCITP
11 35 (1.96%) A+ Certification
11 35 (1.96%) SC Cleared
12 22 (1.23%) MCTS
13 18 (1.01%) CCNP
14 13 (0.73%) Network+ Certification
15 12 (0.67%) VMware Certified Professional (VCP)
16 11 (0.62%) MCDST
17 10 (0.56%) GNVQ
18 9 (0.50%) DV Cleared
19 7 (0.39%) DBS Check
Quality Assurance & Compliance
1 231 (12.93%) SLA
2 19 (1.06%) QA
3 5 (0.28%) ISO/IEC 27001
4 2 (0.11%) COBIT
4 2 (0.11%) DICOM
4 2 (0.11%) Disclosure Scotland
4 2 (0.11%) HL7
4 2 (0.11%) ISO 9001
5 1 (0.056%) Data Quality
5 1 (0.056%) SSAE 16
System Software
1 1078 (60.36%) Active Directory
2 253 (14.17%) VMware Infrastructure
3 208 (11.65%) Hyper-V
4 92 (5.15%) XenApp
5 53 (2.97%) vSphere
6 38 (2.13%) XenDesktop
7 30 (1.68%) Terminal Services
8 25 (1.40%) VMware ESXi
9 23 (1.29%) Virtual Desktop
10 11 (0.62%) Terminal Server
11 9 (0.50%) VMware Workstation
12 7 (0.39%) Firmware
12 7 (0.39%) Virtual Machines
13 5 (0.28%) VMware ESX
14 4 (0.22%) Microsoft App-V
15 2 (0.11%) BitLocker
15 2 (0.11%) BlackBerry Internet Service
15 2 (0.11%) ISA Server
15 2 (0.11%) Sendmail
15 2 (0.11%) XenServer
Systems Management
1 152 (8.51%) SCCM
2 36 (2.02%) Backup Exec
3 27 (1.51%) WSUS
4 19 (1.06%) SCOM
5 14 (0.78%) NetBackup
6 12 (0.67%) DameWare
6 12 (0.67%) Norton AntiVirus
7 10 (0.56%) Nagios
8 7 (0.39%) Systems Management Server (SMS)
9 6 (0.34%) AirWatch
9 6 (0.34%) OpenView
9 6 (0.34%) Perfmon
10 5 (0.28%) Ansible
10 5 (0.28%) Jamf Pro
10 5 (0.28%) Microsoft Intune
11 4 (0.22%) SCVMM
11 4 (0.22%) Sysprep
11 4 (0.22%) XenMobile
12 3 (0.17%) Cacti
12 3 (0.17%) ServiceCenter
Vendors
1 951 (53.25%) Microsoft
2 458 (25.64%) VMware
3 325 (18.20%) Citrix
4 285 (15.96%) Cisco
5 140 (7.84%) Apple
6 78 (4.37%) HP
7 54 (3.02%) Avaya
8 53 (2.97%) Dell
9 34 (1.90%) Symantec
9 34 (1.90%) Veeam
10 33 (1.85%) Juniper
11 30 (1.68%) CheckPoint
12 25 (1.40%) Lotus
13 23 (1.29%) Mitel
14 21 (1.18%) Adobe
14 21 (1.18%) iManage
14 21 (1.18%) NetApp
14 21 (1.18%) SonicWALL
15 19 (1.06%) ServiceNow
16 18 (1.01%) Twitter
East London
Millshill Recruitment Ltd
Salary: £32000 - £35000 per annum
Posted: 23 hours ago
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 22 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: Yesterday
Manchester, Lancashire
Itecco
Salary: £24000 per annum
Posted: 19 hours ago
Leeds, West Yorkshire
Spring Technology
Posted: Yesterday
Leeds, West Yorkshire
Kalpa Resource
Salary: From £20,000 to £24,000 per annum +6% bonus
Posted: 17 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 22 hours ago
West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
Posted: Yesterday
Wakefield, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 21 hours ago
Ashby-De-La-Zouch, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum
Posted: Yesterday
London
Hudson IT
Salary: £22500 - £27000 per annum
Posted: 17 hours ago
Northampton, Northamptonshire
The North Starr
Posted: 17 hours ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 17 hours ago
London
Webrecruit
Salary: Up to £25,000 per annum DOE Plus Benefits
Posted: Yesterday
Central London / West End
Millshill Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 3 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £28000 per annum + Pension
Posted: Yesterday
Borehamwood, Hertfordshire
Complete Tech Limited
Salary: From £27,500 to £30,000 per annum
Posted: 16 hours ago
Watford, Hertfordshire
Senitor Associates
Posted: 2 days ago
Burton-On-Trent, Staffordshire
Oscar
Posted: 2 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: Yesterday
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 2 days ago
Woking, Surrey
Bluetownonline
Salary: £35000 per annum
Posted: 21 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £26,000 per annum + excellent benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Search Consultancy
Posted: 2 days ago
Bristol, Avon
Harris Global
Salary: From £28,000 to £33,000 per annum + benefits
Posted: 3 days ago