Period
to 23 July 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 23 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 338 328 313
Rank change year-on-year -10 -15 -36
Permanent jobs requiring a 2nd Line Support 1,651 1,777 2,109
As % of all permanent IT jobs advertised in the UK 0.95% 1.00% 1.04%
As % of the Job Titles category 0.99% 1.04% 1.08%
Number of salaries quoted 1,497 1,633 1,944
UK median annual salary £27,500 £27,000 £26,500
Median salary % change year-on-year +1.85% +1.89% +1.92%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £36,000 £35,000 £35,000
UK excluding London median annual salary £26,500 £25,500 £25,500
% change year-on-year +3.92% - +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,603 170,818 195,522
% of permanent IT jobs with a recognized job title 96.19% 96.18% 96.60%
Number of salaries quoted 134,776 139,014 164,319
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 23 July 2018.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1,570 £27,500 - 151
UK excluding London -23 1,065 £26,500 +3.92% 121
London -16 560 £30,000 - 35
South East -48 328 £27,500 +5.77% 34
North of England -12 231 £25,000 +2.04% 44
East of England +39 182 £27,000 -1.82% 19
Midlands +41 155 £25,000 +4.17% 14
South West +1 115 £25,000 - 5
North West +2 114 £25,000 +2.04% 29
Yorkshire -10 102 £25,000 - 13
East Midlands +22 79 £25,000 +2.04% 9
West Midlands +31 76 £25,250 +7.45% 5
Scotland -2 34 £28,000 +12.00% 3
Wales +2 16 £26,000 +0.97% 1
North East -16 15 £26,000 +1.96% 2
Channel Islands -1 3 £35,000 +29.63%
Northern Ireland -7 2 £24,500 +11.36% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,226 (74.26%) Windows
2 922 (55.84%) Active Directory
3 815 (49.36%) Microsoft
4 553 (33.49%) Windows Server
5 532 (32.22%) Office 365
6 483 (29.25%) Microsoft Office
7 417 (25.26%) Windows 7
8 372 (22.53%) MS Exchange
9 361 (21.87%) Windows 10
10 358 (21.68%) VMware
11 330 (19.99%) ITIL
12 314 (19.02%) Windows Server 2008
13 291 (17.63%) Windows Server 2012
14 256 (15.51%) Citrix
15 254 (15.38%) DNS
16 224 (13.57%) Problem-Solving
17 217 (13.14%) DHCP
18 209 (12.66%) SQL
19 200 (12.11%) Firewall
20 189 (11.45%) TCP/IP
21 188 (11.39%) Cisco
22 181 (10.96%) Microsoft Certification
23 166 (10.05%) Finance
24 160 (9.69%) VMware Infrastructure
25 159 (9.63%) Linux
26 156 (9.45%) LAN
26 156 (9.45%) SCCM
27 154 (9.33%) Hyper-V
28 153 (9.27%) Apple
29 146 (8.84%) SLA

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 372 (22.53%) MS Exchange
2 146 (8.84%) Exchange Server 2010
3 101 (6.12%) SharePoint
4 82 (4.97%) Exchange Server 2013
5 44 (2.67%) Skype for Business
6 39 (2.36%) Exchange Server 2007
6 39 (2.36%) IIS
7 24 (1.45%) Exchange Server 2003
8 17 (1.03%) Blackberry Enterprise Server
9 11 (0.67%) Apache
10 8 (0.48%) nginx
11 6 (0.36%) DataSynapse
12 5 (0.30%) Office Communications Server
12 5 (0.30%) SharePoint 2013
13 4 (0.24%) IBM Notes
13 4 (0.24%) WordPress
14 3 (0.18%) IBM Domino
14 3 (0.18%) Tomcat
15 2 (0.12%) JBoss
15 2 (0.12%) SharePoint 2010
Applications
1 483 (29.25%) Microsoft Office
2 65 (3.94%) Microsoft Excel
3 34 (2.06%) Microsoft PowerPoint
4 9 (0.55%) MS Visio
5 5 (0.30%) Spreadsheet
6 3 (0.18%) AutoCAD
7 2 (0.12%) Adobe Creative Suite
8 1 (0.061%) Adobe After Effects
8 1 (0.061%) Adobe Premiere
8 1 (0.061%) Avid Media Composer
8 1 (0.061%) Final Cut Pro
8 1 (0.061%) Microsoft Project
8 1 (0.061%) Mozilla Thunderbird
Business Applications
1 37 (2.24%) Remedy ITSM
2 8 (0.48%) Dynamics NAV
2 8 (0.48%) NetSuite
3 7 (0.42%) Dynamics CRM
3 7 (0.42%) Visualfiles
4 5 (0.30%) assyst
5 4 (0.24%) Dynamics AX
6 3 (0.18%) Veritas eDiscovery
7 2 (0.12%) Rolfe and Nolan
7 2 (0.12%) SAP R/3
8 1 (0.061%) FLEXCUBE
8 1 (0.061%) Magento
8 1 (0.061%) Oracle Cash Management
8 1 (0.061%) Oracle EBS
8 1 (0.061%) Oracle Payables
8 1 (0.061%) Oracle Receivables
8 1 (0.061%) Orchard Housing
8 1 (0.061%) Sage X3
8 1 (0.061%) Salesforce.com CRM
8 1 (0.061%) thinkFolio
Cloud Services
1 532 (32.22%) Office 365
2 106 (6.42%) Microsoft Azure
3 32 (1.94%) Amazon AWS
4 26 (1.57%) SaaS
5 21 (1.27%) Mimecast
6 15 (0.91%) Cloud Computing
7 12 (0.73%) G Suite
8 9 (0.55%) Dynamics 365
8 9 (0.55%) OneDrive
9 8 (0.48%) PaaS
10 5 (0.30%) Dropbox
11 3 (0.18%) Adobe Creative Cloud
11 3 (0.18%) Amazon EC2
12 2 (0.12%) Azure Active Directory
12 2 (0.12%) IaaS
12 2 (0.12%) Slack
13 1 (0.061%) Sage Pay
13 1 (0.061%) Salesforce Service Cloud
Communications & Networking
1 254 (15.38%) DNS
2 217 (13.14%) DHCP
3 200 (12.11%) Firewall
4 189 (11.45%) TCP/IP
5 156 (9.45%) LAN
6 145 (8.78%) WAN
7 99 (6.00%) VoIP
8 97 (5.88%) VPN
9 49 (2.97%) VLAN
10 44 (2.67%) Skype
11 43 (2.60%) Wireless
12 39 (2.36%) Wi-Fi
13 38 (2.30%) Internet
14 30 (1.82%) Remote Desktop
15 28 (1.70%) SAN
16 25 (1.51%) WLAN
17 20 (1.21%) SMS
18 19 (1.15%) Network Security
19 16 (0.97%) NetScaler
19 16 (0.97%) SSL
Database & Business Intelligence
1 104 (6.30%) SQL Server
2 21 (1.27%) MySQL
3 15 (0.91%) Hadoop
4 11 (0.67%) PostgreSQL
5 8 (0.48%) Big Data
6 7 (0.42%) SQL Server 2016
7 5 (0.30%) Blockchain
7 5 (0.30%) Oracle Database
8 4 (0.24%) Crystal Reports
8 4 (0.24%) Data Warehouse
8 4 (0.24%) SQL Server 2000
8 4 (0.24%) SQL Server 2008
9 3 (0.18%) BusinessObjects
9 3 (0.18%) SQL Server 2012
9 3 (0.18%) SQL Server 2014
10 2 (0.12%) GIS
10 2 (0.12%) SAP BW
10 2 (0.12%) SQL Server 2005
11 1 (0.061%) NonStop SQL
11 1 (0.061%) SQL Server Integration Services
Development Applications
1 29 (1.76%) JIRA
2 3 (0.18%) TestRail
3 1 (0.061%) Firebug
3 1 (0.061%) SQL Server Management Studio (SSMS)
3 1 (0.061%) Team Foundation Server
3 1 (0.061%) Visual Studio Team System
General
1 166 (10.05%) Finance
2 82 (4.97%) Retail
3 34 (2.06%) Banking
4 33 (2.00%) Legal
5 27 (1.64%) Law
6 24 (1.45%) Marketing
7 22 (1.33%) Advertising
7 22 (1.33%) Manufacturing
8 19 (1.15%) Telecoms
9 18 (1.09%) Back Office
10 10 (0.61%) Electronics
10 10 (0.61%) Front Office
10 10 (0.61%) Military
11 8 (0.48%) Automotive
12 5 (0.30%) Games
13 4 (0.24%) Publishing
14 3 (0.18%) German Language
14 3 (0.18%) Private Banking
15 2 (0.12%) French Language
15 2 (0.12%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 27 (1.64%) XML
2 20 (1.21%) HTML
3 17 (1.03%) CSS
4 13 (0.79%) Web Services
5 12 (0.73%) LAMP
6 8 (0.48%) .NET
6 8 (0.48%) XSLT
7 7 (0.42%) LEMP Stack
7 7 (0.42%) REST
7 7 (0.42%) SOAP
8 6 (0.36%) Software Packaging
9 5 (0.30%) FIX Protocol
10 4 (0.24%) LDAP
11 3 (0.18%) Apache Flex
12 2 (0.12%) 802.1X
12 2 (0.12%) EDI
12 2 (0.12%) jQuery
12 2 (0.12%) MAPI
12 2 (0.12%) Middleware
12 2 (0.12%) WAP
Miscellaneous
1 73 (4.42%) iPhone
2 65 (3.94%) iPad
2 65 (3.94%) Self-Motivation
3 64 (3.88%) Analytical Skills
4 58 (3.51%) Driving Licence
5 41 (2.48%) Blackberry
6 34 (2.06%) Management Information System
7 32 (1.94%) Data Centre
8 22 (1.33%) Fat Client
8 22 (1.33%) Thin Client
8 22 (1.33%) Video Conferencing
9 18 (1.09%) Computer Science
10 17 (1.03%) Fintech
11 16 (0.97%) Enterprise Software
12 15 (0.91%) EPoS
13 14 (0.85%) Smartphone
14 13 (0.79%) AS400
15 12 (0.73%) NHS
16 9 (0.55%) e-Learning
16 9 (0.55%) Handset
Operating Systems
1 1,226 (74.26%) Windows
2 553 (33.49%) Windows Server
3 417 (25.26%) Windows 7
4 361 (21.87%) Windows 10
5 314 (19.02%) Windows Server 2008
6 291 (17.63%) Windows Server 2012
7 159 (9.63%) Linux
8 133 (8.06%) Windows 8
9 63 (3.82%) Windows Server 2003
10 62 (3.76%) Mac OS X
11 58 (3.51%) Windows XP
12 52 (3.15%) Apple iOS
13 47 (2.85%) Unix
14 46 (2.79%) Android
15 25 (1.51%) Mac OS
16 11 (0.67%) Windows Mobile
17 8 (0.48%) Solaris
17 8 (0.48%) Ubuntu
18 7 (0.42%) Windows Vista
19 6 (0.36%) CentOS
Processes & Methodologies
1 330 (19.99%) ITIL
2 224 (13.57%) Problem-Solving
3 95 (5.75%) Incident Management
4 75 (4.54%) Service Management
5 69 (4.18%) ITSM
6 57 (3.45%) Problem Management
7 54 (3.27%) Time Management
8 48 (2.91%) Service Delivery
9 35 (2.12%) ERP
9 35 (2.12%) ITIL V3
10 33 (2.00%) Asset Management
11 32 (1.94%) Change Management
11 32 (1.94%) CRM
11 32 (1.94%) Mobile Device Management
12 31 (1.88%) Patch Management
13 27 (1.64%) Mentoring
13 27 (1.64%) Root Cause Analysis
14 26 (1.57%) Stakeholder Management
15 25 (1.51%) Coaching
15 25 (1.51%) Process Improvement
Programming Languages
1 209 (12.66%) SQL
2 67 (4.06%) PowerShell
3 30 (1.82%) C
4 21 (1.27%) Java
5 15 (0.91%) PHP
6 13 (0.79%) VBA
7 11 (0.67%) Perl
7 11 (0.67%) Python
8 9 (0.55%) C#
8 9 (0.55%) JavaScript
9 7 (0.42%) C++
10 6 (0.36%) Bash Shell
11 5 (0.30%) VB
12 4 (0.24%) Shell Script
13 3 (0.18%) ActionScript
13 3 (0.18%) ActionScript 2.0
13 3 (0.18%) Ruby
13 3 (0.18%) T-SQL
14 2 (0.12%) VB.NET
14 2 (0.12%) VBScript
Qualifications
1 181 (10.96%) Microsoft Certification
2 84 (5.09%) MCSA
3 83 (5.03%) MCSE
4 73 (4.42%) MCP
5 72 (4.36%) Degree
6 70 (4.24%) Security Cleared
7 57 (3.45%) SC Cleared
8 51 (3.09%) Cisco Certification
9 41 (2.48%) CCNA
10 34 (2.06%) DBS Check
11 32 (1.94%) A+ Certification
12 25 (1.51%) ITIL Certification
13 20 (1.21%) CCNP
14 18 (1.09%) MCDST
14 18 (1.09%) MCITP
14 18 (1.09%) MCTS
15 17 (1.03%) ITIL Foundation Certificate
16 14 (0.85%) VMware Certified Professional (VCP)
17 12 (0.73%) Computer Science Degree
18 11 (0.67%) Network+ Certification
Quality Assurance & Compliance
1 146 (8.84%) SLA
2 12 (0.73%) ISO/IEC 27001
3 9 (0.55%) PMO
4 8 (0.48%) QA
5 7 (0.42%) Sarbanes-Oxley
6 6 (0.36%) Data Quality
7 4 (0.24%) ISO/IEC 20000
8 2 (0.12%) Cyber Essentials
8 2 (0.12%) PCI DSS
9 1 (0.061%) GDPR
9 1 (0.061%) MiFID
9 1 (0.061%) Solvency II
System Software
1 922 (55.84%) Active Directory
2 160 (9.69%) VMware Infrastructure
3 154 (9.33%) Hyper-V
4 63 (3.82%) XenApp
5 34 (2.06%) XenDesktop
6 22 (1.33%) vSphere
7 20 (1.21%) VMware Workstation
8 18 (1.09%) VMware ESXi
9 16 (0.97%) Terminal Services
10 15 (0.91%) Docker
11 10 (0.61%) Virtual Servers
12 9 (0.55%) BitLocker
13 8 (0.48%) Virtual Desktop
14 7 (0.42%) XenServer
15 5 (0.30%) Citrix Presentation Server
15 5 (0.30%) Terminal Server
15 5 (0.30%) Virtual Machines
15 5 (0.30%) VirtualBox
16 4 (0.24%) Microsoft App-V
16 4 (0.24%) Microsoft Virtual Server
Systems Management
1 156 (9.45%) SCCM
2 29 (1.76%) Backup Exec
3 17 (1.03%) Systems Management Server (SMS)
4 13 (0.79%) BMC PATROL
5 12 (0.73%) Norton AntiVirus
6 10 (0.61%) Kubernetes
7 8 (0.48%) FortiGate
8 7 (0.42%) cPanel
8 7 (0.42%) Nagios
8 7 (0.42%) Plesk
9 6 (0.36%) DameWare
10 5 (0.30%) SCOM
10 5 (0.30%) WSUS
11 4 (0.24%) Cisco CUCM
11 4 (0.24%) Cisco UCCX
11 4 (0.24%) SCSM
11 4 (0.24%) Symantec Enterprise Vault
12 3 (0.18%) Cisco UCCE
12 3 (0.18%) Jamf Pro
12 3 (0.18%) Single Sign-On
Vendors
1 815 (49.36%) Microsoft
2 358 (21.68%) VMware
3 256 (15.51%) Citrix
4 188 (11.39%) Cisco
5 153 (9.27%) Apple
6 57 (3.45%) Remedy
7 49 (2.97%) HP
8 40 (2.42%) Oracle
9 33 (2.00%) Dell
10 30 (1.82%) Avaya
10 30 (1.82%) Mitel
11 27 (1.64%) Ivanti
11 27 (1.64%) Symantec
12 23 (1.39%) Google
12 23 (1.39%) IBM
12 23 (1.39%) SAP
13 22 (1.33%) Veeam
14 19 (1.15%) McAfee
14 19 (1.15%) Meraki
15 17 (1.03%) Salesforce.com