The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 326 310 278
Rank change year-on-year -16 -32  
Permanent jobs requiring a 2nd Line Support 826 993 1261
As % of all permanent IT jobs advertised in the UK 0.94% 1.02% 1.14%
As % of the Job Titles category 0.98% 1.06% 1.18%
Number of salaries quoted 753 905 1145
Median salary £27,500 £27,000 £26,000
Median salary % change year-on-year +1.85% +3.84%  
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 3 months to 25 June 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 778 £27,500 +1.85% 97
London -32 287 £30,000 - 26
South East -20 180 £25,500 -3.77% 17
Yorkshire +24 74 £25,093 +4.55% 10
East of England +8 67 £30,000 +15.38% 13
North West -36 60 £24,000 +6.66% 14
Surrey +40 58 £26,500 -3.63% 2
West Yorkshire +18 50 £25,000 +5.26% 7
South West -17 49 £25,000 - 6
Hampshire 0 48 £26,250 -0.94% 8
City of London +15 40 £31,500 -3.07% 4
Leeds +12 40 £26,000 +4.00% 5
Manchester -15 39 £24,000 +14.28% 7
Hertfordshire -8 38 £30,000 +15.38% 5
West Midlands +5 34 £23,000 -2.12% 5
East Midlands +33 25 £24,000 +5.49% 3
Cambridgeshire +7 18 £27,000 -6.89% 5
Wiltshire -4 18 £27,000 -1.81%
Buckinghamshire -7 18 £25,000 +16.27% 1
Berkshire -13 17 £25,500 -3.77% 4
Kent +15 16 £25,000 -2.91%
Bristol -18 15 £30,000 +31.86% 2
Swindon +10 14 £25,000 -16.66%
Basingstoke +4 14 £28,000 -13.84% 3
Portsmouth +1 14 £24,000 +6.66% 1
Reading +24 12 £25,500 -21.53% 1
West Sussex -6 12 £29,000 -14.70%
Watford -13 12 £25,000 -3.84% 1
Cheshire -35 12 £27,000 +8.00% 5
Weybridge +19 11 £28,500 +14.00%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1351 (78.09%) Windows
2 1045 (60.40%) Active Directory
3 942 (54.45%) Microsoft
4 578 (33.41%) Windows Server
5 519 (30.00%) Windows 7
6 495 (28.61%) Microsoft Office
7 493 (28.50%) MS Exchange
8 425 (24.57%) VMware
9 397 (22.95%) ITIL
10 353 (20.40%) Office 365
11 341 (19.71%) Windows Server 2008
12 304 (17.57%) Citrix
13 291 (16.82%) Windows Server 2012
14 262 (15.14%) Cisco
15 260 (15.03%) TCP/IP
16 254 (14.68%) Windows 10
17 248 (14.34%) Finance
18 229 (13.24%) Firewall
18 229 (13.24%) Microsoft Certification
19 224 (12.95%) LAN
20 223 (12.89%) DNS
20 223 (12.89%) SQL
21 212 (12.25%) WAN
22 209 (12.08%) VMware Infrastructure
23 208 (12.02%) Hyper-V
24 207 (11.97%) DHCP
25 200 (11.56%) SLA
26 159 (9.19%) Windows 8
27 153 (8.84%) MCP
28 144 (8.32%) Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 493 (28.50%) MS Exchange
2 144 (8.32%) Exchange Server 2010
3 112 (6.47%) SharePoint
4 94 (5.43%) Exchange Server 2013
5 80 (4.62%) Skype for Business
6 68 (3.93%) Blackberry Enterprise Server
7 66 (3.82%) IIS
8 51 (2.95%) Exchange Server 2007
9 42 (2.43%) Exchange Server 2003
10 23 (1.33%) IBM Notes
11 12 (0.69%) Apache
11 12 (0.69%) Tomcat
12 11 (0.64%) Site Server
13 5 (0.29%) SAS
13 5 (0.29%) SharePoint 2013
14 4 (0.23%) JBoss
14 4 (0.23%) WebLogic
14 4 (0.23%) WordPress
15 3 (0.17%) Confluence
15 3 (0.17%) SharePoint 2010
Applications
1 495 (28.61%) Microsoft Office
2 68 (3.93%) Microsoft Excel
3 48 (2.77%) Microsoft PowerPoint
4 10 (0.58%) Adobe Creative Suite
5 7 (0.40%) MS Visio
6 3 (0.17%) Adobe Illustrator
6 3 (0.17%) Photoshop
7 2 (0.12%) AutoCAD
7 2 (0.12%) Final Cut Pro
7 2 (0.12%) InDesign
8 1 (0.058%) S-PLUS
Business Applications
1 10 (0.58%) SAP Oil and Gas
2 9 (0.52%) Dynamics AX
3 8 (0.46%) Dynamics CRM
3 8 (0.46%) Dynamics NAV
3 8 (0.46%) Remedy ITSM
4 4 (0.23%) NetSuite
5 3 (0.17%) Payment Gateway
6 2 (0.12%) Eikon
6 2 (0.12%) SAP CRM
6 2 (0.12%) SAP R/3
7 1 (0.058%) Infor SunSystems
7 1 (0.058%) JDE OneWorld
7 1 (0.058%) Maximo
7 1 (0.058%) Oracle Clinical
7 1 (0.058%) Oracle Payroll
7 1 (0.058%) SAP Business One
7 1 (0.058%) Unit4 Business World
7 1 (0.058%) Visualfiles
Cloud Services
1 353 (20.40%) Office 365
2 53 (3.06%) Microsoft Azure
3 29 (1.68%) Amazon AWS
4 22 (1.27%) Cloud Computing
5 20 (1.16%) SaaS
6 16 (0.92%) G Suite
7 9 (0.52%) Mimecast
8 2 (0.12%) Adobe Creative Cloud
8 2 (0.12%) Yammer
9 1 (0.058%) OneDrive
Communications & Networking
1 260 (15.03%) TCP/IP
2 229 (13.24%) Firewall
3 224 (12.95%) LAN
4 223 (12.89%) DNS
5 212 (12.25%) WAN
6 207 (11.97%) DHCP
7 127 (7.34%) VPN
8 81 (4.68%) VoIP
9 67 (3.87%) Internet
10 65 (3.76%) Wi-Fi
11 61 (3.53%) SAN
12 56 (3.24%) Wireless
13 47 (2.72%) Skype
14 28 (1.62%) WLAN
15 25 (1.45%) IP Telephony
16 24 (1.39%) Remote Desktop
17 23 (1.33%) SMTP
18 18 (1.04%) Cisco ASA
19 16 (0.92%) WebEx
20 15 (0.87%) FTP
Database & Business Intelligence
1 136 (7.86%) SQL Server
2 30 (1.73%) SQL Server 2008
3 25 (1.45%) SQL Server 2012
4 21 (1.21%) Relational Database
5 18 (1.04%) Crystal Reports
5 18 (1.04%) MySQL
5 18 (1.04%) SQL Server Reporting Services
6 16 (0.92%) SQL Server 2005
7 13 (0.75%) SQL Server 2000
8 7 (0.40%) Data Warehouse
8 7 (0.40%) SQL Server Integration Services
9 6 (0.35%) Big Data
10 5 (0.29%) SQL Server 2016
11 3 (0.17%) BusinessObjects
11 3 (0.17%) Data Mining
11 3 (0.17%) DB2
12 2 (0.12%) Informix
12 2 (0.12%) Oracle Database
13 1 (0.058%) Amazon RDS
13 1 (0.058%) SQL Server 2014
Development Applications
1 15 (0.87%) JIRA
2 4 (0.23%) MSI
3 3 (0.17%) SQL Server Management Studio (SSMS)
4 2 (0.12%) Firebug
4 2 (0.12%) Team Foundation Server
5 1 (0.058%) Git (software)
5 1 (0.058%) Subversion
5 1 (0.058%) Visual Studio
General
1 248 (14.34%) Finance
2 65 (3.76%) Telecoms
3 64 (3.70%) Law
4 61 (3.53%) Legal
5 53 (3.06%) Retail
6 39 (2.25%) Banking
7 34 (1.97%) Manufacturing
8 29 (1.68%) Marketing
9 19 (1.10%) Advertising
10 17 (0.98%) German Language
11 12 (0.69%) Front Office
12 11 (0.64%) Electronics
12 11 (0.64%) French Language
13 9 (0.52%) Billing
13 9 (0.52%) Financial Institution
13 9 (0.52%) Investment Banking
14 7 (0.40%) Automotive
15 6 (0.35%) Spanish Language
16 5 (0.29%) Dutch Language
16 5 (0.29%) Polish Language
Libraries, Frameworks & Software Standards
1 35 (2.02%) .NET
1 35 (2.02%) HTML
2 23 (1.33%) CSS
3 20 (1.16%) Software Packaging
4 16 (0.92%) ASP.NET
5 14 (0.81%) ASP.NET MVC 5
5 14 (0.81%) HTML5
5 14 (0.81%) jQuery
5 14 (0.81%) Twitter Bootstrap
6 13 (0.75%) ASP.NET MVC
7 7 (0.40%) COM
8 5 (0.29%) J2EE
9 4 (0.23%) ODBC
9 4 (0.23%) XML
10 3 (0.17%) XMPP
11 2 (0.12%) CGI
11 2 (0.12%) FIX Protocol
11 2 (0.12%) SAP Basis
12 1 (0.058%) JSON
12 1 (0.058%) Middleware
Miscellaneous
1 113 (6.53%) Blackberry
2 65 (3.76%) Analytical Skills
2 65 (3.76%) Driving Licence
3 60 (3.47%) iPad
4 55 (3.18%) Computer Science
5 46 (2.66%) Management Information System
6 41 (2.37%) iPhone
7 35 (2.02%) Smartphone
8 30 (1.73%) Data Centre
9 26 (1.50%) Replication
10 19 (1.10%) User Experience
11 18 (1.04%) Client/Server
12 17 (0.98%) EPoS
13 13 (0.75%) PMI
13 13 (0.75%) Video Conferencing
14 9 (0.52%) CMDB
14 9 (0.52%) Fat Client
14 9 (0.52%) Life Science
14 9 (0.52%) Public Cloud
14 9 (0.52%) Thin Client
Operating Systems
1 1351 (78.09%) Windows
2 578 (33.41%) Windows Server
3 519 (30.00%) Windows 7
4 341 (19.71%) Windows Server 2008
5 291 (16.82%) Windows Server 2012
6 254 (14.68%) Windows 10
7 159 (9.19%) Windows 8
8 104 (6.01%) Windows Server 2003
9 100 (5.78%) Windows XP
10 93 (5.38%) Android
11 78 (4.51%) Linux
12 66 (3.82%) Apple iOS
13 50 (2.89%) Mac OS X
14 32 (1.85%) Mac OS
15 19 (1.10%) Unix
16 11 (0.64%) Windows Vista
17 7 (0.40%) Data ONTAP
18 5 (0.29%) Red Hat Enterprise Linux
18 5 (0.29%) Windows Mobile
19 4 (0.23%) Windows 2000
Processes & Methodologies
1 397 (22.95%) ITIL
2 78 (4.51%) Service Delivery
3 73 (4.22%) Service Management
4 65 (3.76%) Time Management
5 62 (3.58%) Problem Management
6 47 (2.72%) Incident Management
7 45 (2.60%) CRM
8 44 (2.54%) Continuous Improvement
9 41 (2.37%) Change Management
10 38 (2.20%) Mentoring
11 37 (2.14%) ITIL V3
12 33 (1.91%) Asset Management
13 29 (1.68%) Change Control
14 28 (1.62%) Workflow
15 27 (1.56%) Project Management
16 26 (1.50%) Disaster Recovery
17 22 (1.27%) Information Security
18 21 (1.21%) Mobile Device Management
19 20 (1.16%) ERP
19 20 (1.16%) MVC
Programming Languages
1 223 (12.89%) SQL
2 52 (3.01%) PowerShell
3 27 (1.56%) C#
4 17 (0.98%) Java
5 13 (0.75%) VB
6 12 (0.69%) C
6 12 (0.69%) C++
7 9 (0.52%) JavaScript
8 8 (0.46%) PHP
9 6 (0.35%) T-SQL
10 4 (0.23%) Shell Script
10 4 (0.23%) VBA
10 4 (0.23%) VBScript
11 3 (0.17%) PL/SQL
11 3 (0.17%) Uniface
12 2 (0.12%) Python
13 1 (0.058%) Bash Shell
13 1 (0.058%) Perl
13 1 (0.058%) VB.NET
Qualifications
1 229 (13.24%) Microsoft Certification
2 153 (8.84%) MCP
3 131 (7.57%) MCSE
4 121 (6.99%) Degree
5 118 (6.82%) Cisco Certification
6 111 (6.42%) CCNA
7 73 (4.22%) MCSA
8 68 (3.93%) ITIL Certification
9 58 (3.35%) Security Cleared
10 50 (2.89%) SC Cleared
11 45 (2.60%) A+ Certification
12 33 (1.91%) Computer Science Degree
13 26 (1.50%) MCTS
14 19 (1.10%) CCNP
15 17 (0.98%) GNVQ
15 17 (0.98%) MCITP
16 15 (0.87%) HND
16 15 (0.87%) Network+ Certification
17 13 (0.75%) PMI Certification
18 9 (0.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 200 (11.56%) SLA
2 30 (1.73%) ISO/IEC 20000
3 20 (1.16%) QA
4 7 (0.40%) ISO/IEC 27001
5 1 (0.058%) COBIT
5 1 (0.058%) Data Quality
5 1 (0.058%) GxP
5 1 (0.058%) ISO 9001
5 1 (0.058%) Sarbanes-Oxley
System Software
1 1045 (60.40%) Active Directory
2 209 (12.08%) VMware Infrastructure
3 208 (12.02%) Hyper-V
4 79 (4.57%) XenApp
5 53 (3.06%) vSphere
6 28 (1.62%) XenDesktop
7 22 (1.27%) Terminal Services
8 21 (1.21%) VMware ESXi
9 19 (1.10%) VMware Workstation
10 12 (0.69%) Virtual Desktop
11 10 (0.58%) Terminal Server
12 8 (0.46%) Firmware
13 4 (0.23%) Microsoft App-V
13 4 (0.23%) Virtual Machines
13 4 (0.23%) Virtual Servers
14 3 (0.17%) Microsoft Virtual Server
15 2 (0.12%) BitLocker
15 2 (0.12%) Postfix
15 2 (0.12%) Sendmail
15 2 (0.12%) vCloud
Systems Management
1 136 (7.86%) SCCM
2 63 (3.64%) Backup Exec
3 18 (1.04%) WSUS
4 17 (0.98%) Norton AntiVirus
5 16 (0.92%) DameWare
6 13 (0.75%) Perfmon
7 10 (0.58%) Microsoft Data Protection Manager
7 10 (0.58%) NetBackup
8 9 (0.52%) SCOM
8 9 (0.52%) ServiceCenter
9 8 (0.46%) Nagios
10 7 (0.40%) Ansible
10 7 (0.40%) Systems Management Server (SMS)
11 6 (0.35%) AirWatch
12 5 (0.29%) Cacti
12 5 (0.29%) Failover Clustering
12 5 (0.29%) Jamf Pro
13 4 (0.23%) Microsoft Intune
13 4 (0.23%) Sysprep
13 4 (0.23%) vCenter Server
Vendors
1 942 (54.45%) Microsoft
2 425 (24.57%) VMware
3 304 (17.57%) Citrix
4 262 (15.14%) Cisco
5 130 (7.51%) Apple
6 90 (5.20%) HP
7 52 (3.01%) Dell
8 42 (2.43%) Symantec
9 37 (2.14%) Avaya
10 35 (2.02%) Veeam
11 30 (1.73%) iManage
12 29 (1.68%) Google
12 29 (1.68%) Oracle
13 26 (1.50%) Bloomberg
13 26 (1.50%) Juniper
13 26 (1.50%) NetApp
14 24 (1.39%) SAP
15 23 (1.33%) Lotus
16 22 (1.27%) Salesforce.com
16 22 (1.27%) Veritas
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 4 hours ago
Bradford, West Yorkshire
Estio Technology Recruitment
Salary: From £20,000 to £27,500 per annum
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus excellent benefits
Posted: 3 days ago
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: Yesterday
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 2 days ago
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £32000.00 per annum
Posted: 2 days ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 2 days ago
Cheltenham, Gloucestershire
First Solution
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £28000. per annum + Benefits
Posted: 3 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: c. £16K
Posted: 2 days ago
Manchester, Lancashire
Itecco
Salary: £22000 - £25000 per annum
Posted: 3 days ago
Farnborough, Hampshire
The People Network
Salary: £22000 - £35000 per annum
Posted: 4 days ago
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: 4 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 3 days ago
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: 2 days ago
West Bromwich, West Midlands (County)
onezeero.
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £18,000 to £21,000 per annum plus additional benefits
Posted: 3 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 4 days ago
Dorset
Jonothan Bosworth
Salary: £26000 - £32000 Per Annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £23,000 to £28,000 per annum
Posted: 5 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 3 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £23000 - £25000 per annum + pension
Posted: 6 days ago
Cambridgeshire
Senitor Associates
Salary: £30000 per annum
Posted: 4 days ago
Ely, Cambridgeshire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 4 days ago
Hounslow, Middlesex
Senitor Associates
Salary: £20000 - £30000 per annum + great company culture
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 5 days ago
London
Information Technology Services
Salary: £28k - 37k per year
Posted: 3 days ago
Newbury, Berkshire
ninesharp
Salary: £21000 - £26000 per annum + 25 days' holiday, pension etc
Posted: 6 days ago