2nd Line Support Jobs

Second Line Support
UK

The median Second Line Support salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 8 November 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Nov 2024
Same period 2023 Same period 2022
Rank 397 309 505
Rank change year-on-year -88 +196 -22
Permanent jobs requiring a 2nd Line Support 446 596 853
As % of all permanent jobs advertised in the UK 0.59% 1.04% 0.63%
As % of the Job Titles category 0.62% 1.09% 0.66%
Number of salaries quoted 290 551 787
10th Percentile £26,750 £25,500 £25,500
25th Percentile £29,750 £27,600 £27,500
Median annual salary (50th Percentile) £33,000 £32,500 £31,500
Median % change year-on-year +1.54% +3.17% +10.53%
75th Percentile £38,750 £38,000 £36,500
90th Percentile £45,000 £42,250 £40,000
UK excluding London median annual salary £32,000 £30,000 £30,000
% change year-on-year +6.67% - +9.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 71,451 54,630 129,558
% of permanent jobs with a recognized job title 94.59% 95.67% 95.49%
Number of salaries quoted 36,949 39,801 77,809
10th Percentile £31,500 £31,500 £32,500
25th Percentile £42,500 £42,500 £45,000
Median annual salary (50th Percentile) £57,000 £60,000 £60,000
Median % change year-on-year -5.00% - +4.35%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,500 £52,500 £52,500
% change year-on-year -3.81% - +5.00%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 8 November 2024.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 8 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -110 419 £33,500 +3.08% 111
UK excluding London -60 352 £32,000 +6.67% 99
South East -11 131 £33,000 +10.00% 36
Work from Home -49 91 £32,500 +4.84% 35
London -92 91 £40,000 +6.67% 17
North of England -68 57 £30,500 +1.67% 17
Midlands -47 52 £34,000 +25.93% 16
East of England -37 51 £32,000 -5.88% 19
South West -14 35 £31,000 -3.13% 12
Yorkshire 0 31 £30,000 - 4
East Midlands -13 26 £34,000 +7.94% 11
West Midlands -33 26 £32,500 +20.37% 5
North West -55 25 £32,500 +8.33% 11
Scotland -8 22 £30,000 +13.64% 2
Northern Ireland +25 4 £52,500 +72.13% 3
North East -41 1 £28,000 -13.85% 2

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 November 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 303 (67.94%) Windows
2 268 (60.09%) Microsoft
2 268 (60.09%) Microsoft 365
3 258 (57.85%) Active Directory
4 172 (38.57%) Azure
5 143 (32.06%) Windows Server
6 131 (29.37%) Customer Service
7 129 (28.92%) Social Skills
8 113 (25.34%) Microsoft Exchange
9 111 (24.89%) Problem-Solving
10 103 (23.09%) VMware
11 99 (22.20%) Windows 10
12 95 (21.30%) SharePoint
13 85 (19.06%) VMware Infrastructure
14 84 (18.83%) Microsoft Intune
14 84 (18.83%) DNS
14 84 (18.83%) Entra ID
15 80 (17.94%) Firewall
16 73 (16.37%) Hyper-V
17 63 (14.13%) WAN
18 60 (13.45%) LAN
19 59 (13.23%) Security Cleared
20 57 (12.78%) Microsoft Office
21 53 (11.88%) DHCP
22 45 (10.09%) AWS
22 45 (10.09%) TCP/IP
23 44 (9.87%) VPN
23 44 (9.87%) SCCM
24 40 (8.97%) Cisco
25 39 (8.74%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (25.34%) Microsoft Exchange
2 95 (21.30%) SharePoint
3 11 (2.47%) SharePoint 2010
3 11 (2.47%) SharePoint 2013
4 4 (0.90%) Skype for Business
5 3 (0.67%) Exchange Server 2010
5 3 (0.67%) Exchange Server 2013
6 1 (0.22%) Confluence
6 1 (0.22%) Exchange Server 2007
6 1 (0.22%) IBM Domino
Applications
1 57 (12.78%) Microsoft Office
2 12 (2.69%) Microsoft Excel
3 3 (0.67%) Microsoft PowerPoint
4 1 (0.22%) Chatbot
4 1 (0.22%) Spreadsheet
Business Applications
1 2 (0.45%) Remedy ITSM
2 1 (0.22%) Dynamics GP
2 1 (0.22%) Oracle Receivables
Cloud Services
1 268 (60.09%) Microsoft 365
2 172 (38.57%) Azure
3 84 (18.83%) Entra ID
4 45 (10.09%) AWS
5 28 (6.28%) OneDrive
6 23 (5.16%) GCP
7 18 (4.04%) SaaS
8 15 (3.36%) Dynamics 365
9 12 (2.69%) Serverless
10 7 (1.57%) Cloud Computing
10 7 (1.57%) Google Workspace
10 7 (1.57%) WhatsApp
11 4 (0.90%) Mimecast
11 4 (0.90%) Power Platform
12 2 (0.45%) Google Drive
12 2 (0.45%) Slack
Communications & Networking
1 84 (18.83%) DNS
2 80 (17.94%) Firewall
3 63 (14.13%) WAN
4 60 (13.45%) LAN
5 53 (11.88%) DHCP
6 45 (10.09%) TCP/IP
7 44 (9.87%) VPN
8 19 (4.26%) Wi-Fi
9 14 (3.14%) VLAN
10 13 (2.91%) Internet
10 13 (2.91%) Wireless
11 9 (2.02%) Remote Desktop
11 9 (2.02%) VoIP
12 5 (1.12%) SAN
12 5 (1.12%) WLAN
13 4 (0.90%) Skype
13 4 (0.90%) SSL
14 3 (0.67%) FTP
14 3 (0.67%) NAS
15 2 (0.45%) 4G
Database & Business Intelligence
1 15 (3.36%) SQL Server
2 10 (2.24%) Amazon RDS
3 1 (0.22%) Crystal Reports
3 1 (0.22%) Oracle Reports
3 1 (0.22%) Relational Database
Development Applications
1 7 (1.57%) JIRA
2 1 (0.22%) Git
General
1 129 (28.92%) Social Skills
2 33 (7.40%) Analytical Skills
3 25 (5.61%) Finance
4 22 (4.93%) Telecoms
5 19 (4.26%) Law
6 13 (2.91%) Retail
7 12 (2.69%) Manufacturing
7 12 (2.69%) Military
8 11 (2.47%) Legal
9 10 (2.24%) Games
9 10 (2.24%) Organisational Skills
10 8 (1.79%) Back Office
11 6 (1.35%) Automotive
12 5 (1.12%) French Language
12 5 (1.12%) German Language
12 5 (1.12%) Marketing
13 4 (0.90%) Aerospace
13 4 (0.90%) Inclusion and Diversity
13 4 (0.90%) Public Sector
14 3 (0.67%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.67%) Unreal Engine
2 2 (0.45%) Web Services
3 1 (0.22%) FIX Protocol
3 1 (0.22%) JSON
3 1 (0.22%) XML
Miscellaneous
1 33 (7.40%) Driving Licence
2 22 (4.93%) Self-Motivation
3 19 (4.26%) Video Conferencing
4 14 (3.14%) Smartphone
5 12 (2.69%) EPoS
6 9 (2.02%) Onboarding
7 4 (0.90%) Management Information System
7 4 (0.90%) Social Media
8 3 (0.67%) CMDB
8 3 (0.67%) Replication
9 2 (0.45%) Fat Client
9 2 (0.45%) IoT
9 2 (0.45%) PKI
9 2 (0.45%) Thin Client
10 1 (0.22%) Augmented Reality
10 1 (0.22%) CCTV
10 1 (0.22%) Enterprise Software
10 1 (0.22%) Equities
10 1 (0.22%) Housing Association
10 1 (0.22%) Virtual Reality
Operating Systems
1 303 (67.94%) Windows
2 143 (32.06%) Windows Server
3 99 (22.20%) Windows 10
4 24 (5.38%) Android
5 18 (4.04%) Apple iOS
5 18 (4.04%) Linux
5 18 (4.04%) Windows Server 2012
6 17 (3.81%) Windows Server 2016
7 14 (3.14%) Windows Server 2019
8 10 (2.24%) Windows 7
9 6 (1.35%) Mac OS
10 5 (1.12%) Windows Server 2008
11 4 (0.90%) Mac OS X
12 2 (0.45%) Windows 8
13 1 (0.22%) CentOS
13 1 (0.22%) Rocky
13 1 (0.22%) Ubuntu
13 1 (0.22%) Unix
Processes & Methodologies
1 131 (29.37%) Customer Service
2 111 (24.89%) Problem-Solving
3 34 (7.62%) ITIL
4 26 (5.83%) ITSM
5 24 (5.38%) Mobile Device Management
6 23 (5.16%) Service Delivery
7 22 (4.93%) Collaborative Working
8 18 (4.04%) CRM
8 18 (4.04%) Server Virtualisation
8 18 (4.04%) Service Management
9 14 (3.14%) Problem Management
10 13 (2.91%) Continuous Improvement
10 13 (2.91%) Security Patching
11 12 (2.69%) Asset Management
11 12 (2.69%) Cybersecurity
11 12 (2.69%) Infrastructure Engineering
12 11 (2.47%) Mentoring
12 11 (2.47%) Migration
12 11 (2.47%) Server Building
13 10 (2.24%) Time Management
Programming Languages
1 33 (7.40%) SQL
2 12 (2.69%) PowerShell
3 1 (0.22%) Bash
3 1 (0.22%) Python
3 1 (0.22%) VBA
Qualifications
1 59 (13.23%) Security Cleared
2 36 (8.07%) Microsoft Certification
3 33 (7.40%) Degree
4 31 (6.95%) SC Cleared
5 17 (3.81%) MCITP
5 17 (3.81%) MCSE
6 12 (2.69%) A+ Certification
7 11 (2.47%) DBS Check
7 11 (2.47%) DV Cleared
8 10 (2.24%) Azure Certification
9 9 (2.02%) Computer Science Degree
10 6 (1.35%) MCP
10 6 (1.35%) MCTS
11 5 (1.12%) ITIL Foundation Certificate
11 5 (1.12%) Network+ Certification
12 3 (0.67%) ITIL Certification
13 2 (0.45%) BPSS Clearance
13 2 (0.45%) CompTIA Security+
13 2 (0.45%) Server+ Certification
14 1 (0.22%) GCSC
Quality Assurance & Compliance
1 39 (8.74%) SLA
2 11 (2.47%) GDPR
3 8 (1.79%) Cyber Essentials
4 5 (1.12%) Cyber Essentials PLUS
5 3 (0.67%) ISO/IEC 27001
6 1 (0.22%) COBIT
System Software
1 258 (57.85%) Active Directory
2 85 (19.06%) VMware Infrastructure
3 73 (16.37%) Hyper-V
4 18 (4.04%) XenApp
5 17 (3.81%) XenDesktop
6 9 (2.02%) Virtual Servers
7 7 (1.57%) Virtual Desktop
8 6 (1.35%) VMware Workstation
9 5 (1.12%) Microsoft Virtual Server
10 4 (0.90%) Virtual Machines
11 3 (0.67%) Terminal Services
12 2 (0.45%) VMware ESXi
Systems Management
1 84 (18.83%) Microsoft Intune
2 44 (9.87%) SCCM
3 12 (2.69%) Kubernetes
4 5 (1.12%) AirWatch
5 4 (0.90%) Autotask
5 4 (0.90%) WSUS
6 3 (0.67%) Jamf Pro
7 2 (0.45%) ServiceCenter
8 1 (0.22%) vCenter Server
Vendors
1 268 (60.09%) Microsoft
2 103 (23.09%) VMware
3 40 (8.97%) Cisco
4 32 (7.17%) Citrix
4 32 (7.17%) Google
5 26 (5.83%) HP
6 23 (5.16%) Apple
7 20 (4.48%) Dell
8 17 (3.81%) Symantec
9 15 (3.36%) Sophos
10 12 (2.69%) Meraki
11 11 (2.47%) ServiceNow
12 8 (1.79%) IBM
12 8 (1.79%) Palo Alto
13 7 (1.57%) arcserve
13 7 (1.57%) Bloomberg
13 7 (1.57%) Qualys
14 6 (1.35%) Avaya
14 6 (1.35%) Salesforce
15 4 (0.90%) SAP