Period
to 17 October 2017

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 17 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 317 300 282
Rank change year-on-year -17 -18 -10
Permanent jobs requiring a 2nd Line Support 1791 2055 2492
As % of all permanent IT jobs advertised in the UK 1.02% 1.07% 1.14%
As % of the Job Titles category 1.07% 1.11% 1.19%
Number of salaries quoted 1681 1934 2321
UK median annual salary £27,500 £27,500 £26,000
Median salary % change year-on-year - +5.77% -
10th Percentile £21,250 £20,750 £20,350
90th Percentile £36,000 £35,000 £36,500
UK excluding London median annual salary £25,500 £25,500 £25,000
% change year-on-year - +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167571 185058 210150
% of permanent IT jobs with a recognized job title 95.80% 96.44% 96.49%
Number of salaries quoted 134222 155169 174108
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 17 October 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1718 £27,500 - 106
UK excluding London -3 1155 £25,500 - 72
London -35 591 £30,000 - 35
South East -8 399 £26,000 -4.59% 20
North of England +15 299 £24,500 +2.08% 15
East of England +47 184 £27,500 +4.76% 20
Yorkshire +55 155 £24,250 -3.00% 3
North West -2 136 £24,500 +2.08% 12
South West -41 125 £25,000 -5.66% 6
Midlands +10 120 £25,000 +3.31% 10
West Midlands +8 72 £24,625 +2.60% 7
East Midlands +28 48 £25,000 - 3
Wales +9 14 £27,250 +9.00% 1
Scotland -17 14 £25,000 +11.11%
North East +12 8 £29,000 +34.88%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1319 (73.65%) Windows
2 1025 (57.23%) Active Directory
3 986 (55.05%) Microsoft
4 642 (35.85%) Windows Server
5 514 (28.70%) Windows 7
6 491 (27.41%) Microsoft Office
7 474 (26.47%) Office 365
8 471 (26.30%) MS Exchange
9 442 (24.68%) ITIL
10 406 (22.67%) VMware
11 337 (18.82%) Windows Server 2008
12 323 (18.03%) Windows Server 2012
13 315 (17.59%) Windows 10
14 263 (14.68%) Finance
15 254 (14.18%) Cisco
16 244 (13.62%) Citrix
17 240 (13.40%) Firewall
18 234 (13.07%) DNS
19 231 (12.90%) SQL
20 221 (12.34%) TCP/IP
20 221 (12.34%) Microsoft Certification
21 213 (11.89%) DHCP
22 199 (11.11%) VMware Infrastructure
23 196 (10.94%) Hyper-V
24 194 (10.83%) SLA
25 189 (10.55%) Exchange Server 2010
26 176 (9.83%) LAN
27 165 (9.21%) WAN
28 157 (8.77%) VPN
29 150 (8.38%) Windows 8

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 471 (26.30%) MS Exchange
2 189 (10.55%) Exchange Server 2010
3 122 (6.81%) Exchange Server 2013
4 115 (6.42%) SharePoint
5 68 (3.80%) Exchange Server 2007
5 68 (3.80%) Skype for Business
6 60 (3.35%) IIS
7 45 (2.51%) Blackberry Enterprise Server
8 43 (2.40%) Exchange Server 2003
9 26 (1.45%) IBM Notes
10 9 (0.50%) Site Server
11 8 (0.45%) IBM Domino
12 6 (0.34%) SharePoint 2013
12 6 (0.34%) Tomcat
13 5 (0.28%) Apache
13 5 (0.28%) SharePoint 2010
14 4 (0.22%) Adobe Experience Manager
15 3 (0.17%) Confluence
15 3 (0.17%) JBoss
16 2 (0.11%) BizTalk Server
Applications
1 491 (27.41%) Microsoft Office
2 61 (3.41%) Microsoft Excel
3 35 (1.95%) Microsoft PowerPoint
4 7 (0.39%) MS Visio
5 5 (0.28%) Adobe Creative Suite
6 3 (0.17%) Adobe Illustrator
6 3 (0.17%) AutoCAD
6 3 (0.17%) Photoshop
7 2 (0.11%) InDesign
7 2 (0.11%) Revit
8 1 (0.056%) Maya
8 1 (0.056%) S-PLUS
Business Applications
1 18 (1.01%) Dynamics CRM
2 9 (0.50%) Remedy ITSM
3 6 (0.34%) BPCS
3 6 (0.34%) NetSuite
4 5 (0.28%) SAP PM
5 3 (0.17%) Dynamics NAV
5 3 (0.17%) Payment Gateway
5 3 (0.17%) Sage 200
5 3 (0.17%) SAP Business One
6 2 (0.11%) GoldMine
6 2 (0.11%) Markit EDM
6 2 (0.11%) SAP ERP
6 2 (0.11%) thinkFolio
7 1 (0.056%) Dynamics AX
7 1 (0.056%) Eikon
7 1 (0.056%) Infor SunSystems
7 1 (0.056%) Orchard Housing
7 1 (0.056%) Unit4 Business World
7 1 (0.056%) Visualfiles
Cloud Services
1 474 (26.47%) Office 365
2 81 (4.52%) Microsoft Azure
3 22 (1.23%) Mimecast
4 16 (0.89%) Amazon AWS
5 13 (0.73%) SaaS
6 12 (0.67%) G Suite
6 12 (0.67%) OneDrive
7 9 (0.50%) IaaS
8 6 (0.34%) Cloud Computing
9 4 (0.22%) Azure Active Directory
10 3 (0.17%) PaaS
10 3 (0.17%) Yammer
11 2 (0.11%) Adobe Creative Cloud
12 1 (0.056%) Dynamics 365
Communications & Networking
1 240 (13.40%) Firewall
2 234 (13.07%) DNS
3 221 (12.34%) TCP/IP
4 213 (11.89%) DHCP
5 176 (9.83%) LAN
6 165 (9.21%) WAN
7 157 (8.77%) VPN
8 79 (4.41%) VoIP
9 62 (3.46%) SAN
10 55 (3.07%) Skype
10 55 (3.07%) VLAN
11 49 (2.74%) Internet
12 46 (2.57%) Wi-Fi
13 43 (2.40%) Wireless
14 33 (1.84%) Remote Desktop
15 22 (1.23%) IP Telephony
16 16 (0.89%) Broadband
17 14 (0.78%) WLAN
18 10 (0.56%) Unified Communications
19 9 (0.50%) SMS
Database & Business Intelligence
1 105 (5.86%) SQL Server
2 13 (0.73%) SQL Server Reporting Services
3 12 (0.67%) SQL Server 2008
4 10 (0.56%) SQL Server 2005
4 10 (0.56%) SQL Server 2012
5 9 (0.50%) MySQL
5 9 (0.50%) Relational Database
6 8 (0.45%) Crystal Reports
7 6 (0.34%) Oracle Database
8 5 (0.28%) SQL Server 2000
8 5 (0.28%) SQL Server 2014
9 4 (0.22%) SQL Server Integration Services
10 3 (0.17%) Data Mining
10 3 (0.17%) Oracle Reports
10 3 (0.17%) SQL Server 2016
11 2 (0.11%) Big Data
11 2 (0.11%) Blockchain
11 2 (0.11%) Data Warehouse
11 2 (0.11%) Oracle Database 10g
12 1 (0.056%) PostgreSQL
Development Applications
1 13 (0.73%) JIRA
2 7 (0.39%) Visual Studio
3 4 (0.22%) SQL Server Management Studio (SSMS)
4 2 (0.11%) Eclipse
4 2 (0.11%) Team Foundation Server
General
1 263 (14.68%) Finance
2 96 (5.36%) Telecoms
3 72 (4.02%) Law
4 68 (3.80%) Manufacturing
5 66 (3.69%) Legal
6 44 (2.46%) Electronics
7 43 (2.40%) Banking
7 43 (2.40%) Retail
8 42 (2.35%) Marketing
9 24 (1.34%) Advertising
10 13 (0.73%) Automotive
11 9 (0.50%) Back Office
11 9 (0.50%) German Language
12 8 (0.45%) Financial Institution
12 8 (0.45%) Front Office
13 7 (0.39%) Investment Banking
13 7 (0.39%) Military
14 4 (0.22%) Games
15 3 (0.17%) Billing
15 3 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 35 (1.95%) .NET
2 25 (1.40%) HTML
3 16 (0.89%) CSS
4 10 (0.56%) ASP.NET
4 10 (0.56%) jQuery
5 9 (0.50%) COM
5 9 (0.50%) XML
6 8 (0.45%) HTML5
7 7 (0.39%) ASP.NET MVC 5
7 7 (0.39%) EDI
7 7 (0.39%) Twitter Bootstrap
8 6 (0.34%) FIX Protocol
8 6 (0.34%) Velocity
8 6 (0.34%) Web Services
9 5 (0.28%) ASP.NET MVC
10 3 (0.17%) ASP.NET Web API
10 3 (0.17%) Entity Framework
10 3 (0.17%) J2EE
11 2 (0.11%) Ajax
11 2 (0.11%) Software Packaging
Miscellaneous
1 74 (4.13%) Blackberry
2 70 (3.91%) Analytical Skills
3 56 (3.13%) Driving Licence
4 51 (2.85%) Management Information System
5 41 (2.29%) Computer Science
6 38 (2.12%) iPad
7 27 (1.51%) iPhone
8 26 (1.45%) EPoS
8 26 (1.45%) User Experience
9 23 (1.28%) Replication
9 23 (1.28%) Video Conferencing
10 22 (1.23%) Smartphone
11 20 (1.12%) Data Centre
12 14 (0.78%) Enterprise Storage
13 11 (0.61%) Handset
14 10 (0.56%) Fat Client
14 10 (0.56%) Thin Client
15 8 (0.45%) Clustering
15 8 (0.45%) CMDB
15 8 (0.45%) FMCG
Operating Systems
1 1319 (73.65%) Windows
2 642 (35.85%) Windows Server
3 514 (28.70%) Windows 7
4 337 (18.82%) Windows Server 2008
5 323 (18.03%) Windows Server 2012
6 315 (17.59%) Windows 10
7 150 (8.38%) Windows 8
8 95 (5.30%) Linux
9 91 (5.08%) Windows Server 2003
10 68 (3.80%) Windows XP
11 63 (3.52%) Android
12 53 (2.96%) Mac OS X
13 45 (2.51%) Apple iOS
14 24 (1.34%) Mac OS
14 24 (1.34%) Unix
15 13 (0.73%) Windows Vista
16 7 (0.39%) Solaris
17 6 (0.34%) CentOS
17 6 (0.34%) Red Hat Enterprise Linux
17 6 (0.34%) SUSE
Processes & Methodologies
1 442 (24.68%) ITIL
2 111 (6.20%) Service Delivery
3 101 (5.64%) Service Management
4 80 (4.47%) Problem Management
5 71 (3.96%) Incident Management
6 55 (3.07%) CRM
7 53 (2.96%) Change Management
8 51 (2.85%) Continuous Improvement
9 50 (2.79%) Business Intelligence
9 50 (2.79%) Mentoring
9 50 (2.79%) Time Management
10 41 (2.29%) Asset Management
10 41 (2.29%) ERP
11 39 (2.18%) ITSM
12 37 (2.07%) ITIL V3
13 36 (2.01%) Digital Marketing
14 35 (1.95%) Programme Management
15 33 (1.84%) Project Management
15 33 (1.84%) Server Virtualisation
16 31 (1.73%) Disaster Recovery
Programming Languages
1 231 (12.90%) SQL
2 47 (2.62%) PowerShell
3 26 (1.45%) C#
4 13 (0.73%) PHP
5 10 (0.56%) C
5 10 (0.56%) Java
5 10 (0.56%) Python
5 10 (0.56%) VB
6 7 (0.39%) JavaScript
7 6 (0.34%) VBScript
8 5 (0.28%) Perl
9 4 (0.22%) VBA
10 3 (0.17%) PL/SQL
10 3 (0.17%) T-SQL
10 3 (0.17%) Uniface
11 2 (0.11%) Bash Shell
11 2 (0.11%) Bourne shell
11 2 (0.11%) C++
11 2 (0.11%) C-shell
11 2 (0.11%) Shell Script
Qualifications
1 221 (12.34%) Microsoft Certification
2 143 (7.98%) MCP
3 131 (7.31%) MCSE
4 98 (5.47%) MCSA
5 96 (5.36%) Cisco Certification
6 91 (5.08%) CCNA
7 89 (4.97%) Degree
8 56 (3.13%) Security Cleared
9 52 (2.90%) ITIL Certification
10 47 (2.62%) SC Cleared
11 37 (2.07%) A+ Certification
12 25 (1.40%) MCITP
13 20 (1.12%) Computer Science Degree
14 19 (1.06%) MCDST
14 19 (1.06%) MCTS
15 17 (0.95%) ITIL Foundation Certificate
16 13 (0.73%) Network+ Certification
16 13 (0.73%) VMware Certified Professional (VCP)
17 10 (0.56%) CCNP
18 7 (0.39%) HND
Quality Assurance & Compliance
1 194 (10.83%) SLA
2 20 (1.12%) ISO/IEC 20000
3 6 (0.34%) QA
4 5 (0.28%) GxP
4 5 (0.28%) ISO/IEC 27001
5 2 (0.11%) ISO 9001
6 1 (0.056%) COBIT
6 1 (0.056%) Data Quality
6 1 (0.056%) GDPR
6 1 (0.056%) PCI DSS
6 1 (0.056%) Sarbanes-Oxley
System Software
1 1025 (57.23%) Active Directory
2 199 (11.11%) VMware Infrastructure
3 196 (10.94%) Hyper-V
4 41 (2.29%) XenApp
5 39 (2.18%) vSphere
6 37 (2.07%) VMware ESXi
7 17 (0.95%) Terminal Services
8 14 (0.78%) VMware Workstation
9 9 (0.50%) Virtual Servers
10 8 (0.45%) XenDesktop
11 6 (0.34%) Microsoft Virtual Server
12 5 (0.28%) BitLocker
12 5 (0.28%) Terminal Server
12 5 (0.28%) Virtual Desktop
13 3 (0.17%) pfSense
13 3 (0.17%) Virtual Machines
14 2 (0.11%) Firmware
14 2 (0.11%) vCloud
15 1 (0.056%) NFS
15 1 (0.056%) Samba
Systems Management
1 103 (5.75%) SCCM
2 48 (2.68%) Backup Exec
3 21 (1.17%) Norton AntiVirus
4 19 (1.06%) WSUS
5 17 (0.95%) vCenter Server
6 10 (0.56%) Microsoft Intune
6 10 (0.56%) Symantec Endpoint Protection
7 8 (0.45%) Systems Management Server (SMS)
8 6 (0.34%) ServiceCenter
9 5 (0.28%) Cisco CUCM
9 5 (0.28%) DameWare
9 5 (0.28%) Microsoft Data Protection Manager
9 5 (0.28%) Perfmon
9 5 (0.28%) Symantec Enterprise Vault
9 5 (0.28%) Tivoli Storage Manager
10 4 (0.22%) AirWatch
10 4 (0.22%) BMC PATROL
10 4 (0.22%) Nagios
10 4 (0.22%) NetBackup
11 3 (0.17%) McAfee ePO
Vendors
1 986 (55.05%) Microsoft
2 406 (22.67%) VMware
3 254 (14.18%) Cisco
4 244 (13.62%) Citrix
5 102 (5.70%) Apple
6 86 (4.80%) HP
7 80 (4.47%) SAP
8 61 (3.41%) Dell
9 54 (3.02%) Veeam
10 48 (2.68%) Oracle
11 40 (2.23%) Symantec
12 37 (2.07%) iManage
13 34 (1.90%) NetApp
14 26 (1.45%) Lotus
15 25 (1.40%) Avaya
16 24 (1.34%) Bloomberg
17 22 (1.23%) Juniper
18 20 (1.12%) Mitel
18 20 (1.12%) Sophos
19 19 (1.06%) Remedy