Period
to 21 January 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 320 306 307
Rank change year-on-year -14 +1 -19
Permanent jobs requiring a 2nd Line Support 1,449 1,838 1,873
As % of all permanent IT jobs advertised in the UK 0.96% 1.07% 1.06%
As % of the Job Titles category 1.00% 1.11% 1.10%
Number of salaries quoted 1,277 1,712 1,757
UK median annual salary £27,500 £27,500 £27,000
Median salary % change year-on-year - +1.85% +1.89%
10th Percentile £21,250 £21,000 £20,750
90th Percentile £37,000 £36,750 £34,500
UK excluding London median annual salary £26,500 £25,500 £25,000
% change year-on-year +3.92% +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,593 165,356 169,885
% of permanent IT jobs with a recognized job title 95.90% 96.19% 96.55%
Number of salaries quoted 115,609 134,433 141,414
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 21 January 2019.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 1,371 £28,000 +1.82% 138
UK excluding London -19 935 £26,500 +3.92% 104
London -17 496 £32,250 +7.50% 40
South East -32 304 £27,500 +5.77% 35
North of England +7 234 £23,500 -6.00% 31
East of England +39 171 £26,500 +1.92% 9
North West +10 117 £25,000 - 19
Yorkshire +11 110 £23,000 -8.00% 12
South West -28 92 £27,250 +6.86% 7
Midlands -25 78 £26,000 +4.00% 16
West Midlands +1 55 £25,875 +3.50% 15
Scotland +29 28 £25,500 +2.00% 3
East Midlands -9 23 £26,000 -9.57% 1
Wales +20 22 £27,000 +3.85% 2
North East +8 7 £24,000 -12.73%
Channel Islands - 7 £35,000 - 1
Isle of Man - 1 £27,500 -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,081 (74.60%) Windows
2 853 (58.87%) Active Directory
3 744 (51.35%) Microsoft
4 495 (34.16%) Office 365
5 475 (32.78%) Windows Server
6 401 (27.67%) Microsoft Office
7 371 (25.60%) Windows 10
8 369 (25.47%) Windows 7
9 324 (22.36%) ITIL
10 321 (22.15%) MS Exchange
11 299 (20.63%) VMware
12 248 (17.12%) Firewall
13 239 (16.49%) DNS
14 220 (15.18%) Windows Server 2008
15 217 (14.98%) Citrix
16 213 (14.70%) Windows Server 2012
17 211 (14.56%) TCP/IP
18 210 (14.49%) DHCP
19 206 (14.22%) Problem-Solving
20 187 (12.91%) VMware Infrastructure
21 175 (12.08%) Cisco
22 160 (11.04%) WAN
23 149 (10.28%) LAN
24 137 (9.45%) Finance
25 136 (9.39%) Microsoft Certification
26 129 (8.90%) VoIP
26 129 (8.90%) SLA
27 128 (8.83%) SCCM
28 124 (8.56%) VPN
29 123 (8.49%) SQL

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 321 (22.15%) MS Exchange
2 107 (7.38%) Exchange Server 2010
3 102 (7.04%) SharePoint
4 75 (5.18%) Exchange Server 2013
5 59 (4.07%) Skype for Business
6 30 (2.07%) IIS
7 26 (1.79%) IBM Notes
8 24 (1.66%) Exchange Server 2007
9 15 (1.04%) Exchange Server 2003
10 13 (0.90%) Apache
10 13 (0.90%) WordPress
11 10 (0.69%) IBM Domino
11 10 (0.69%) SharePoint 2013
11 10 (0.69%) Tomcat
12 4 (0.28%) CMS
12 4 (0.28%) SharePoint 2010
13 3 (0.21%) Blackberry Enterprise Server
13 3 (0.21%) Office Communications Server
13 3 (0.21%) SharePoint Server
14 2 (0.14%) Umbraco
Applications
1 401 (27.67%) Microsoft Office
2 43 (2.97%) Microsoft Excel
3 27 (1.86%) MS Visio
4 19 (1.31%) Microsoft PowerPoint
5 4 (0.28%) Spreadsheet
6 2 (0.14%) Photoshop
7 1 (0.069%) AutoCAD
Business Applications
1 21 (1.45%) Dynamics CRM
2 9 (0.62%) Remedy ITSM
3 8 (0.55%) Dynamics NAV
4 7 (0.48%) Magento
5 3 (0.21%) NetSuite
5 3 (0.21%) Sage X3
6 2 (0.14%) Cognos Business Intelligence
6 2 (0.14%) Cognos TM1
7 1 (0.069%) assyst
7 1 (0.069%) Carpe Diem
7 1 (0.069%) Eikon
7 1 (0.069%) Line 50
7 1 (0.069%) Oracle Retail
7 1 (0.069%) Siebel CRM
7 1 (0.069%) Visualfiles
7 1 (0.069%) Workfront
Cloud Services
1 495 (34.16%) Office 365
2 105 (7.25%) Microsoft Azure
3 41 (2.83%) Amazon AWS
4 25 (1.73%) SaaS
5 18 (1.24%) Mimecast
6 9 (0.62%) Azure Active Directory
6 9 (0.62%) G Suite
7 6 (0.41%) iTunes
8 5 (0.35%) OneDrive
9 4 (0.28%) Adobe Creative Cloud
9 4 (0.28%) Cloud Computing
9 4 (0.28%) Dropbox
9 4 (0.28%) Google Cloud Platform
10 3 (0.21%) IaaS
11 2 (0.14%) npm
11 2 (0.14%) PaaS
12 1 (0.069%) Dynamics 365
12 1 (0.069%) OpenDNS
12 1 (0.069%) Slack
Communications & Networking
1 248 (17.12%) Firewall
2 239 (16.49%) DNS
3 211 (14.56%) TCP/IP
4 210 (14.49%) DHCP
5 160 (11.04%) WAN
6 149 (10.28%) LAN
7 129 (8.90%) VoIP
8 124 (8.56%) VPN
9 64 (4.42%) VLAN
10 56 (3.86%) Skype
11 54 (3.73%) Wireless
12 45 (3.11%) Internet
13 41 (2.83%) Wi-Fi
14 39 (2.69%) ADSL
15 33 (2.28%) Broadband
15 33 (2.28%) WLAN
16 32 (2.21%) SAN
17 29 (2.00%) 3G
17 29 (2.00%) Remote Desktop
18 24 (1.66%) Intranet
Database & Business Intelligence
1 60 (4.14%) SQL Server
2 9 (0.62%) MySQL
2 9 (0.62%) SQL Server 2008
3 8 (0.55%) SQL Server Reporting Services
4 6 (0.41%) Adabas
4 6 (0.41%) Big Data
4 6 (0.41%) Hadoop
5 5 (0.35%) Relational Database
5 5 (0.35%) SQL Server 2012
6 4 (0.28%) Power BI
6 4 (0.28%) SQL Server 2005
6 4 (0.28%) SQL Server Integration Services
7 3 (0.21%) Oracle Database
8 2 (0.14%) Amazon RDS
8 2 (0.14%) Crystal Reports
8 2 (0.14%) Informix
8 2 (0.14%) SQL Server 2016
9 1 (0.069%) Data Warehouse
9 1 (0.069%) Oracle Database 10g
9 1 (0.069%) Oracle Reports
Development Applications
1 19 (1.31%) JIRA
2 6 (0.41%) Git (software)
3 4 (0.28%) Hudson
3 4 (0.28%) Subversion
4 3 (0.21%) MSI
5 2 (0.14%) Bower
5 2 (0.14%) Grunt
5 2 (0.14%) gulp
5 2 (0.14%) Team Foundation Server
5 2 (0.14%) Visual Studio
6 1 (0.069%) Ant
6 1 (0.069%) Artifactory
6 1 (0.069%) Eclipse
6 1 (0.069%) IntelliJ
6 1 (0.069%) Jenkins
6 1 (0.069%) JUnit
6 1 (0.069%) Maven
6 1 (0.069%) SoapUI
6 1 (0.069%) SQL Server Management Studio (SSMS)
6 1 (0.069%) Toad
General
1 137 (9.45%) Finance
2 59 (4.07%) Retail
3 41 (2.83%) Telecoms
4 31 (2.14%) Banking
5 30 (2.07%) Legal
6 24 (1.66%) Law
7 21 (1.45%) Manufacturing
8 20 (1.38%) Back Office
9 17 (1.17%) French Language
10 14 (0.97%) Marketing
11 13 (0.90%) Advertising
12 11 (0.76%) Publishing
13 8 (0.55%) Pharmaceutical
14 7 (0.48%) Electronics
14 7 (0.48%) Front Office
15 6 (0.41%) Billing
15 6 (0.41%) Local Government
16 4 (0.28%) Games
16 4 (0.28%) German Language
17 3 (0.21%) Financial Institution
Libraries, Frameworks & Software Standards
1 18 (1.24%) Web Services
2 13 (0.90%) XML
3 10 (0.69%) HTML
4 9 (0.62%) Software Packaging
5 8 (0.55%) .NET
6 7 (0.48%) CSS
7 6 (0.41%) LDAP
8 5 (0.35%) 802.1X
8 5 (0.35%) LAMP
9 4 (0.28%) RabbitMQ
10 3 (0.21%) CodeIgniter
10 3 (0.21%) COM
10 3 (0.21%) JSON
10 3 (0.21%) Node.js
11 2 (0.14%) Ajax
11 2 (0.14%) Flash
11 2 (0.14%) HTML5
11 2 (0.14%) SOAP
11 2 (0.14%) WAP
11 2 (0.14%) XSLT
Miscellaneous
1 104 (7.18%) Analytical Skills
2 82 (5.66%) Self-Motivation
3 41 (2.83%) Video Conferencing
4 37 (2.55%) iPhone
5 36 (2.48%) Driving Licence
6 35 (2.42%) Data Centre
6 35 (2.42%) Fintech
7 29 (2.00%) Management Information System
8 28 (1.93%) iPad
9 24 (1.66%) Blackberry
10 18 (1.24%) EPoS
11 16 (1.10%) Smartphone
12 12 (0.83%) Linux Command Line
13 11 (0.76%) Hedge funds
14 10 (0.69%) Digital Media
15 9 (0.62%) Greenfield Project
16 8 (0.55%) Handset
17 7 (0.48%) Fat Client
17 7 (0.48%) Thin Client
17 7 (0.48%) User Experience
Operating Systems
1 1,081 (74.60%) Windows
2 475 (32.78%) Windows Server
3 371 (25.60%) Windows 10
4 369 (25.47%) Windows 7
5 220 (15.18%) Windows Server 2008
6 213 (14.70%) Windows Server 2012
7 113 (7.80%) Linux
8 110 (7.59%) Windows 8
9 67 (4.62%) Apple iOS
10 52 (3.59%) Android
11 31 (2.14%) Windows Server 2003
12 26 (1.79%) Windows XP
13 22 (1.52%) Mac OS
13 22 (1.52%) Mac OS X
14 18 (1.24%) Unix
15 8 (0.55%) CentOS
16 6 (0.41%) HPUX
17 5 (0.35%) Ubuntu
17 5 (0.35%) Windows Phone
18 2 (0.14%) Red Hat Enterprise Linux
Processes & Methodologies
1 324 (22.36%) ITIL
2 206 (14.22%) Problem-Solving
3 87 (6.00%) Incident Management
4 85 (5.87%) Service Delivery
5 76 (5.24%) Service Management
6 54 (3.73%) ITSM
7 52 (3.59%) Problem Management
8 49 (3.38%) CRM
9 47 (3.24%) Time Management
10 46 (3.17%) Change Management
11 35 (2.42%) Antivirus Management
11 35 (2.42%) Asset Management
11 35 (2.42%) Mentoring
12 33 (2.28%) Continuous Improvement
12 33 (2.28%) ITIL V3
13 29 (2.00%) Break/Fix
13 29 (2.00%) Information Security
14 28 (1.93%) Supplier Management
15 25 (1.73%) Coaching
16 24 (1.66%) Software Deployment
Programming Languages
1 123 (8.49%) SQL
2 70 (4.83%) PowerShell
3 20 (1.38%) VBA
4 16 (1.10%) Python
5 10 (0.69%) Java
6 9 (0.62%) VBScript
7 8 (0.55%) Bash Shell
7 8 (0.55%) C
7 8 (0.55%) Perl
8 7 (0.48%) JavaScript
8 7 (0.48%) VB
9 6 (0.41%) PHP
10 4 (0.28%) T-SQL
11 3 (0.21%) C#
11 3 (0.21%) PL/SQL
12 2 (0.14%) Bourne shell
12 2 (0.14%) CoffeeScript
12 2 (0.14%) Korn
Qualifications
1 136 (9.39%) Microsoft Certification
2 89 (6.14%) Cisco Certification
3 86 (5.94%) CCNA
4 78 (5.38%) MCSE
5 62 (4.28%) MCP
6 60 (4.14%) Degree
7 43 (2.97%) Security Cleared
8 39 (2.69%) SC Cleared
9 34 (2.35%) MCITP
10 32 (2.21%) ITIL Certification
10 32 (2.21%) MCSA
11 29 (2.00%) A+ Certification
11 29 (2.00%) VMware Certified Professional (VCP)
12 15 (1.04%) MCDST
13 14 (0.97%) ITIL Foundation Certificate
14 13 (0.90%) Computer Science Degree
14 13 (0.90%) Network+ Certification
15 9 (0.62%) CCNP
16 8 (0.55%) CCSA
17 7 (0.48%) Check Point Certification
Quality Assurance & Compliance
1 129 (8.90%) SLA
2 16 (1.10%) ISO/IEC 27001
3 14 (0.97%) ISO 9001
4 7 (0.48%) QA
5 5 (0.35%) ISO/IEC 20000
6 4 (0.28%) Sarbanes-Oxley
7 3 (0.21%) PCI DSS
8 2 (0.14%) Data Quality
8 2 (0.14%) GDPR
System Software
1 853 (58.87%) Active Directory
2 187 (12.91%) VMware Infrastructure
3 121 (8.35%) Hyper-V
4 45 (3.11%) XenApp
5 33 (2.28%) vSphere
6 25 (1.73%) Terminal Services
6 25 (1.73%) VMware ESXi
7 17 (1.17%) VMware Workstation
8 14 (0.97%) XenDesktop
8 14 (0.97%) XenServer
9 10 (0.69%) Terminal Server
10 9 (0.62%) Firmware
11 8 (0.55%) Virtual Machines
12 7 (0.48%) Docker
13 4 (0.28%) BitLocker
13 4 (0.28%) Virtual Servers
14 2 (0.14%) Microsoft Virtual Server
14 2 (0.14%) Virtual Desktop
15 1 (0.069%) ISA Server
15 1 (0.069%) Squid
Systems Management
1 128 (8.83%) SCCM
2 37 (2.55%) Backup Exec
3 22 (1.52%) WSUS
4 20 (1.38%) Microsoft Intune
5 11 (0.76%) Norton AntiVirus
6 10 (0.69%) Ansible
7 9 (0.62%) Symantec Endpoint Protection
8 7 (0.48%) Opscode Chef
9 6 (0.41%) AirWatch
9 6 (0.41%) cPanel
9 6 (0.41%) Nagios
9 6 (0.41%) Puppet
9 6 (0.41%) XenMobile
10 5 (0.35%) Perfmon
10 5 (0.35%) Systems Management Server (SMS)
11 4 (0.28%) FortiGate
11 4 (0.28%) Grafana
11 4 (0.28%) Icinga
11 4 (0.28%) MaaS360
12 3 (0.21%) Salt
Vendors
1 744 (51.35%) Microsoft
2 299 (20.63%) VMware
3 217 (14.98%) Citrix
4 175 (12.08%) Cisco
5 77 (5.31%) Apple
6 70 (4.83%) HP
7 43 (2.97%) Avaya
8 40 (2.76%) Aruba
9 38 (2.62%) Meraki
9 38 (2.62%) Oracle
10 37 (2.55%) Dell
11 32 (2.21%) Polycom
12 30 (2.07%) Remedy
12 30 (2.07%) ServiceNow
12 30 (2.07%) Veritas
13 28 (1.93%) NetApp
14 25 (1.73%) Lotus
15 22 (1.52%) Mitel
15 22 (1.52%) Symantec
16 21 (1.45%) Sophos