Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 307 309 285
Rank change year-on-year +2 -24 -20
Permanent jobs requiring a 2nd Line Support 1849 1991 2477
As % of all permanent IT jobs advertised in the UK 1.03% 1.05% 1.13%
As % of the Job Titles category 1.08% 1.09% 1.17%
Number of salaries quoted 1748 1890 2314
UK median annual salary £27,000 £27,000 £26,500
Median salary % change year-on-year - +1.89% +1.92%
10th Percentile £21,250 £20,500 £20,355
90th Percentile £35,825 £34,500 £37,250
UK excluding London median annual salary £25,500 £25,000 £25,000
% change year-on-year +2.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1777 £27,500 +1.85% 98
UK excluding London +7 1204 £25,500 +2.00% 71
London -14 595 £30,000 - 31
South East +2 437 £26,000 -3.70% 19
North of England -6 295 £24,500 +2.08% 16
East of England +63 194 £27,000 +3.85% 10
Yorkshire +33 144 £24,750 -1.00% 3
North West -19 141 £24,500 +6.52% 12
Midlands -6 128 £25,000 - 15
South West -57 128 £25,000 -5.66% 7
West Midlands -15 73 £24,250 -3.00% 7
East Midlands +33 55 £25,250 - 8
Wales +6 13 £27,500 +14.58% 3
North East +5 10 £28,250 +32.94% 1
Scotland -28 9 £26,000 +15.56% 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1355 (73.28%) Windows
2 1039 (56.19%) Active Directory
3 1034 (55.92%) Microsoft
4 688 (37.21%) Windows Server
5 534 (28.88%) Office 365
6 525 (28.39%) Microsoft Office
7 512 (27.69%) Windows 7
8 468 (25.31%) MS Exchange
9 461 (24.93%) ITIL
10 417 (22.55%) VMware
11 354 (19.15%) Windows Server 2008
12 344 (18.60%) Windows Server 2012
13 337 (18.23%) Windows 10
14 264 (14.28%) Cisco
15 263 (14.22%) Firewall
16 245 (13.25%) Finance
17 244 (13.20%) Microsoft Certification
17 244 (13.20%) DNS
18 240 (12.98%) SQL
19 239 (12.93%) Citrix
20 230 (12.44%) TCP/IP
21 220 (11.90%) DHCP
22 217 (11.74%) SLA
23 205 (11.09%) VMware Infrastructure
24 203 (10.98%) Hyper-V
25 193 (10.44%) Exchange Server 2010
26 169 (9.14%) LAN
27 160 (8.65%) WAN
28 159 (8.60%) VPN
29 155 (8.38%) Windows 8

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 468 (25.31%) MS Exchange
2 193 (10.44%) Exchange Server 2010
3 129 (6.98%) Exchange Server 2013
4 116 (6.27%) SharePoint
5 76 (4.11%) Exchange Server 2007
6 64 (3.46%) Skype for Business
7 61 (3.30%) IIS
8 36 (1.95%) Exchange Server 2003
9 30 (1.62%) Blackberry Enterprise Server
10 24 (1.30%) IBM Notes
11 9 (0.49%) Site Server
12 8 (0.43%) IBM Domino
13 6 (0.32%) SharePoint 2013
14 5 (0.27%) Apache
15 4 (0.22%) Adobe Experience Manager
15 4 (0.22%) SharePoint 2010
15 4 (0.22%) Tomcat
16 2 (0.11%) BizTalk Server
16 2 (0.11%) JBoss
17 1 (0.054%) SAS
Applications
1 525 (28.39%) Microsoft Office
2 63 (3.41%) Microsoft Excel
3 29 (1.57%) Microsoft PowerPoint
4 12 (0.65%) MS Visio
5 6 (0.32%) Adobe Creative Suite
6 3 (0.16%) Adobe Illustrator
6 3 (0.16%) AutoCAD
6 3 (0.16%) Photoshop
7 2 (0.11%) InDesign
7 2 (0.11%) Revit
8 1 (0.054%) Maya
8 1 (0.054%) S-PLUS
Business Applications
1 21 (1.14%) Dynamics CRM
2 11 (0.59%) NetSuite
3 8 (0.43%) SAP PM
4 6 (0.32%) BPCS
4 6 (0.32%) Remedy ITSM
5 3 (0.16%) Payment Gateway
5 3 (0.16%) Sage 200
5 3 (0.16%) SAP Business One
6 2 (0.11%) Dynamics NAV
6 2 (0.11%) GoldMine
6 2 (0.11%) Markit EDM
6 2 (0.11%) SAP ERP
6 2 (0.11%) thinkFolio
7 1 (0.054%) Eikon
7 1 (0.054%) Eloqua
7 1 (0.054%) Orchard Housing
7 1 (0.054%) Unit4 Business World
7 1 (0.054%) Visualfiles
Cloud Services
1 534 (28.88%) Office 365
2 97 (5.25%) Microsoft Azure
3 23 (1.24%) Mimecast
4 15 (0.81%) OneDrive
5 14 (0.76%) Amazon AWS
6 13 (0.70%) SaaS
7 9 (0.49%) G Suite
7 9 (0.49%) IaaS
8 6 (0.32%) Azure Active Directory
9 5 (0.27%) Cloud Computing
10 3 (0.16%) Adobe Creative Cloud
10 3 (0.16%) PaaS
11 1 (0.054%) Adobe Analytics
11 1 (0.054%) Dynamics 365
11 1 (0.054%) Yammer
Communications & Networking
1 263 (14.22%) Firewall
2 244 (13.20%) DNS
3 230 (12.44%) TCP/IP
4 220 (11.90%) DHCP
5 169 (9.14%) LAN
6 160 (8.65%) WAN
7 159 (8.60%) VPN
8 78 (4.22%) VoIP
9 61 (3.30%) VLAN
10 57 (3.08%) SAN
11 54 (2.92%) Skype
12 52 (2.81%) Internet
13 45 (2.43%) Wi-Fi
14 43 (2.33%) Remote Desktop
15 42 (2.27%) Wireless
16 23 (1.24%) IP Telephony
17 14 (0.76%) Broadband
18 10 (0.54%) Cisco IOS
18 10 (0.54%) SMS
18 10 (0.54%) Unified Communications
Database & Business Intelligence
1 111 (6.00%) SQL Server
2 12 (0.65%) SQL Server Reporting Services
3 10 (0.54%) MySQL
4 9 (0.49%) Oracle Database
5 8 (0.43%) Crystal Reports
5 8 (0.43%) SQL Server 2005
5 8 (0.43%) SQL Server 2008
6 7 (0.38%) SQL Server 2012
7 5 (0.27%) Relational Database
7 5 (0.27%) SQL Server 2014
8 4 (0.22%) Oracle Reports
8 4 (0.22%) SQL Server 2016
9 3 (0.16%) Data Mining
9 3 (0.16%) SQL Server Integration Services
10 2 (0.11%) Blockchain
10 2 (0.11%) Oracle Database 10g
10 2 (0.11%) QlikView
10 2 (0.11%) SQL Server 2000
11 1 (0.054%) Apache Accumulo
11 1 (0.054%) Geospatial Data
Development Applications
1 12 (0.65%) JIRA
2 8 (0.43%) Visual Studio
3 3 (0.16%) SQL Server Management Studio (SSMS)
4 2 (0.11%) Eclipse
4 2 (0.11%) Team Foundation Server
General
1 245 (13.25%) Finance
2 101 (5.46%) Telecoms
3 74 (4.00%) Manufacturing
4 72 (3.89%) Law
5 62 (3.35%) Legal
6 48 (2.60%) Electronics
7 47 (2.54%) Retail
8 46 (2.49%) Marketing
9 39 (2.11%) Banking
10 28 (1.51%) Advertising
11 15 (0.81%) Automotive
12 12 (0.65%) Financial Institution
13 9 (0.49%) Back Office
14 7 (0.38%) Front Office
14 7 (0.38%) German Language
15 6 (0.32%) Military
16 5 (0.27%) Investment Banking
17 4 (0.22%) Games
18 3 (0.16%) Multimedia
18 3 (0.16%) Publishing
Libraries, Frameworks & Software Standards
1 29 (1.57%) .NET
2 25 (1.35%) HTML
3 13 (0.70%) CSS
3 13 (0.70%) XML
4 10 (0.54%) Web Services
5 8 (0.43%) COM
6 7 (0.38%) EDI
7 6 (0.32%) ASP.NET
7 6 (0.32%) jQuery
7 6 (0.32%) Velocity
8 5 (0.27%) FIX Protocol
9 4 (0.22%) HTML5
10 3 (0.16%) ASP.NET MVC 5
10 3 (0.16%) Entity Framework
10 3 (0.16%) Twitter Bootstrap
11 2 (0.11%) Ajax
11 2 (0.11%) Apache Flex
11 2 (0.11%) ASP.NET Web API
11 2 (0.11%) PRADO
11 2 (0.11%) Software Packaging
Miscellaneous
1 73 (3.95%) Analytical Skills
2 62 (3.35%) Blackberry
3 57 (3.08%) Driving Licence
4 49 (2.65%) Management Information System
5 48 (2.60%) Computer Science
6 41 (2.22%) iPhone
7 35 (1.89%) iPad
8 27 (1.46%) EPoS
9 26 (1.41%) Video Conferencing
10 24 (1.30%) User Experience
11 20 (1.08%) Smartphone
12 16 (0.87%) Replication
13 15 (0.81%) Data Centre
14 14 (0.76%) Enterprise Storage
15 12 (0.65%) Clustering
16 11 (0.59%) Handset
17 10 (0.54%) Fintech
18 8 (0.43%) Fat Client
18 8 (0.43%) Thin Client
19 7 (0.38%) CCTV
Operating Systems
1 1355 (73.28%) Windows
2 688 (37.21%) Windows Server
3 512 (27.69%) Windows 7
4 354 (19.15%) Windows Server 2008
5 344 (18.60%) Windows Server 2012
6 337 (18.23%) Windows 10
7 155 (8.38%) Windows 8
8 123 (6.65%) Linux
9 85 (4.60%) Windows Server 2003
10 63 (3.41%) Windows XP
11 57 (3.08%) Mac OS X
12 53 (2.87%) Android
13 47 (2.54%) Apple iOS
14 27 (1.46%) Unix
15 23 (1.24%) Mac OS
16 16 (0.87%) Windows Vista
17 11 (0.59%) Red Hat Enterprise Linux
18 8 (0.43%) Solaris
19 7 (0.38%) Ubuntu
20 6 (0.32%) Windows Mobile
Processes & Methodologies
1 461 (24.93%) ITIL
2 110 (5.95%) Service Delivery
3 108 (5.84%) Service Management
4 87 (4.71%) Problem Management
5 77 (4.16%) Incident Management
6 57 (3.08%) CRM
7 56 (3.03%) Change Management
8 55 (2.97%) Business Intelligence
9 50 (2.70%) Mentoring
10 48 (2.60%) Continuous Improvement
10 48 (2.60%) ERP
11 46 (2.49%) ITIL V3
12 45 (2.43%) ITSM
13 43 (2.33%) Asset Management
14 40 (2.16%) Digital Marketing
15 38 (2.06%) Programme Management
16 34 (1.84%) Time Management
17 33 (1.78%) Project Management
18 32 (1.73%) Disaster Recovery
18 32 (1.73%) Server Virtualisation
Programming Languages
1 240 (12.98%) SQL
2 45 (2.43%) PowerShell
3 21 (1.14%) C#
4 12 (0.65%) C
5 11 (0.59%) Java
5 11 (0.59%) PHP
5 11 (0.59%) Python
6 8 (0.43%) JavaScript
6 8 (0.43%) T-SQL
7 7 (0.38%) VB
8 6 (0.32%) Bash Shell
8 6 (0.32%) Perl
8 6 (0.32%) VBScript
9 4 (0.22%) VBA
10 3 (0.16%) PL/SQL
10 3 (0.16%) Uniface
11 2 (0.11%) Bourne shell
11 2 (0.11%) C-shell
11 2 (0.11%) Korn
12 1 (0.054%) Shell Script
Qualifications
1 244 (13.20%) Microsoft Certification
2 131 (7.08%) MCP
3 128 (6.92%) MCSE
4 102 (5.52%) MCSA
5 98 (5.30%) Degree
6 93 (5.03%) Cisco Certification
7 90 (4.87%) CCNA
8 55 (2.97%) Security Cleared
9 53 (2.87%) ITIL Certification
10 44 (2.38%) SC Cleared
11 33 (1.78%) A+ Certification
12 29 (1.57%) MCITP
13 21 (1.14%) ITIL Foundation Certificate
13 21 (1.14%) MCDST
14 20 (1.08%) Computer Science Degree
15 17 (0.92%) VMware Certified Professional (VCP)
16 15 (0.81%) MCTS
17 10 (0.54%) Network+ Certification
18 8 (0.43%) VERITAS Certified Professional (VCP)
19 6 (0.32%) CCNP
Quality Assurance & Compliance
1 217 (11.74%) SLA
2 12 (0.65%) ISO/IEC 20000
3 5 (0.27%) GxP
3 5 (0.27%) ISO/IEC 27001
3 5 (0.27%) PCI DSS
3 5 (0.27%) QA
4 3 (0.16%) Sarbanes-Oxley
5 2 (0.11%) Data Quality
5 2 (0.11%) ISO 9001
6 1 (0.054%) COBIT
6 1 (0.054%) GDPR
System Software
1 1039 (56.19%) Active Directory
2 205 (11.09%) VMware Infrastructure
3 203 (10.98%) Hyper-V
4 37 (2.00%) VMware ESXi
5 34 (1.84%) XenApp
6 30 (1.62%) vSphere
7 14 (0.76%) Terminal Services
8 10 (0.54%) VMware Workstation
9 9 (0.49%) Virtual Servers
10 8 (0.43%) pfSense
11 7 (0.38%) Microsoft Virtual Server
12 6 (0.32%) BitLocker
12 6 (0.32%) KVM
12 6 (0.32%) NFS
12 6 (0.32%) oVirt
12 6 (0.32%) Samba
13 5 (0.27%) Terminal Server
13 5 (0.27%) Virtual Machines
13 5 (0.27%) XenDesktop
14 3 (0.16%) Virtual Desktop
Systems Management
1 93 (5.03%) SCCM
2 39 (2.11%) Backup Exec
3 22 (1.19%) WSUS
4 20 (1.08%) vCenter Server
5 18 (0.97%) Norton AntiVirus
6 13 (0.70%) Symantec Endpoint Protection
6 13 (0.70%) Systems Management Server (SMS)
7 12 (0.65%) Microsoft Intune
8 8 (0.43%) Symantec Enterprise Vault
8 8 (0.43%) Tivoli Storage Manager
9 6 (0.32%) Bacula
10 5 (0.27%) AirWatch
10 5 (0.27%) Cisco CUCM
11 4 (0.22%) Nagios
12 3 (0.16%) Ansible
12 3 (0.16%) BMC PATROL
12 3 (0.16%) McAfee ePO
12 3 (0.16%) NetBackup
12 3 (0.16%) ServiceCenter
13 2 (0.11%) ZABBIX
Vendors
1 1034 (55.92%) Microsoft
2 417 (22.55%) VMware
3 264 (14.28%) Cisco
4 239 (12.93%) Citrix
5 120 (6.49%) Apple
6 88 (4.76%) SAP
7 84 (4.54%) HP
8 63 (3.41%) Dell
9 55 (2.97%) Oracle
10 54 (2.92%) Veeam
11 39 (2.11%) Symantec
12 33 (1.78%) iManage
13 30 (1.62%) NetApp
14 27 (1.46%) Google
14 27 (1.46%) Juniper
14 27 (1.46%) Sophos
15 23 (1.24%) Avaya
15 23 (1.24%) Lotus
16 22 (1.19%) Mitel
17 20 (1.08%) Adobe