Second Line Support
UK
The median Second Line Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 29 November 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 29 Nov 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 289 | 466 | 478 |
| Rank change year-on-year | +177 | +12 | -58 |
| Permanent jobs requiring a 2nd Line Support | 576 | 858 | 856 |
| As % of all permanent jobs advertised in the UK | 1.06% | 0.68% | 0.66% |
| As % of the Job Titles category | 1.11% | 0.72% | 0.70% |
| Number of salaries quoted | 534 | 792 | 761 |
| 10th Percentile | £25,663 | £25,250 | £23,500 |
| 25th Percentile | £27,750 | £27,500 | £25,000 |
| Median annual salary (50th Percentile) | £32,500 | £31,500 | £29,000 |
| Median % change year-on-year | +3.17% | +8.62% | +1.75% |
| 75th Percentile | £38,000 | £37,047 | £33,750 |
| 90th Percentile | £42,500 | £40,725 | £38,750 |
| UK excluding London median annual salary | £30,000 | £30,000 | £27,500 |
| % change year-on-year | - | +9.09% | - |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 51,668 | 119,945 | 122,710 |
| % of permanent jobs with a recognized job title | 95.49% | 95.32% | 95.07% |
| Number of salaries quoted | 37,837 | 75,409 | 83,805 |
| 10th Percentile | £31,250 | £32,750 | £32,000 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £97,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
2nd Line Support
Job Vacancy Trend
Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.
2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd Line Support.
2nd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd Line Support over the 6 months to 29 November 2023.
2nd Line Support
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +135 | 540 | £32,500 | +3.17% | 168 |
| UK excluding London | +73 | 372 | £30,000 | - | 142 |
| London | +230 | 201 | £37,500 | +7.14% | 36 |
| Work from Home | +154 | 176 | £31,500 | -1.56% | 45 |
| South East | +45 | 114 | £30,000 | -3.23% | 44 |
| North of England | +113 | 91 | £30,000 | +1.13% | 39 |
| South West | +46 | 51 | £32,000 | +4.92% | 21 |
| North West | +101 | 44 | £30,000 | - | 18 |
| Yorkshire | +76 | 42 | £30,000 | - | 16 |
| East of England | +73 | 42 | £34,000 | +4.62% | 14 |
| Midlands | +88 | 41 | £27,000 | -7.69% | 24 |
| West Midlands | +107 | 29 | £27,000 | -5.26% | 12 |
| Scotland | +76 | 26 | £28,000 | -17.65% | 4 |
| East Midlands | +19 | 12 | £31,000 | +3.33% | 12 |
| Wales | +15 | 7 | £31,750 | +0.79% | |
| North East | +41 | 5 | £30,000 | - | 8 |
| Northern Ireland | +32 | 2 | £30,500 | +5.17% | 1 |
2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 29 November 2023, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.
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2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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