Period
to 20 January 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 294 295 287
Rank change year-on-year +1 -8 -34
Permanent jobs requiring a 2nd Line Support 1,856 1,886 2,451
As % of all permanent IT jobs advertised in the UK 1.07% 1.07% 1.17%
As % of the Job Titles category 1.12% 1.10% 1.22%
Number of salaries quoted 1,728 1,768 2,287
UK median annual salary £27,500 £27,000 £26,500
Median salary % change year-on-year +1.85% +1.89% +1.92%
10th Percentile £21,000 £20,750 £20,500
90th Percentile £36,500 £34,500 £37,500
UK excluding London median annual salary £25,500 £25,000 £25,000
% change year-on-year +2.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,327 170,795 201,526
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,125 142,189 168,498
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,325
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 20 January 2018.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 1,803 £27,500 +1.85% 260
UK excluding London 0 1,187 £25,500 +2.00% 182
London +21 632 £30,000 - 87
South East -3 435 £26,000 -1.89% 58
North of England -7 277 £25,000 +4.17% 36
East of England +44 157 £26,250 +0.96% 27
South West +4 157 £25,500 +2.00% 20
Midlands +15 143 £25,000 - 32
North West -22 138 £25,000 +7.53% 19
Yorkshire +4 129 £24,750 -1.00% 15
West Midlands +17 89 £25,000 - 22
East Midlands +23 54 £28,750 +15.00% 10
Wales +8 10 £26,000 +18.18% 2
North East -22 10 £27,500 +27.91% 2
Scotland -56 10 £25,000 - 6
Northern Ireland -22 3 £24,500 +8.89% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1,377 (74.19%) Windows
2 1,060 (57.11%) Microsoft
3 1,027 (55.33%) Active Directory
4 699 (37.66%) Windows Server
5 558 (30.06%) Office 365
6 548 (29.53%) Microsoft Office
7 500 (26.94%) Windows 7
8 480 (25.86%) ITIL
9 443 (23.87%) MS Exchange
10 441 (23.76%) VMware
11 369 (19.88%) Windows Server 2012
12 350 (18.86%) Windows Server 2008
13 349 (18.80%) Windows 10
14 266 (14.33%) Firewall
15 256 (13.79%) Microsoft Certification
16 253 (13.63%) Cisco
17 248 (13.36%) Citrix
18 244 (13.15%) SLA
19 243 (13.09%) DNS
20 221 (11.91%) TCP/IP
21 216 (11.64%) DHCP
22 215 (11.58%) VMware Infrastructure
23 214 (11.53%) SQL
24 213 (11.48%) Finance
25 209 (11.26%) Hyper-V
26 180 (9.70%) Exchange Server 2010
27 165 (8.89%) VPN
28 160 (8.62%) LAN
29 155 (8.35%) WAN
30 142 (7.65%) Linux

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 443 (23.87%) MS Exchange
2 180 (9.70%) Exchange Server 2010
3 111 (5.98%) SharePoint
4 108 (5.82%) Exchange Server 2013
5 87 (4.69%) Exchange Server 2007
6 66 (3.56%) Skype for Business
7 58 (3.13%) IIS
8 30 (1.62%) Blackberry Enterprise Server
9 18 (0.97%) IBM Notes
10 14 (0.75%) Exchange Server 2003
11 8 (0.43%) Apache
12 6 (0.32%) IBM Domino
12 6 (0.32%) Site Server
13 5 (0.27%) SharePoint 2010
13 5 (0.27%) SharePoint 2013
14 4 (0.22%) WordPress
15 3 (0.16%) BizTalk Server
15 3 (0.16%) Tomcat
16 2 (0.11%) CMS
16 2 (0.11%) WebSphere
Applications
1 548 (29.53%) Microsoft Office
2 61 (3.29%) Microsoft Excel
3 27 (1.45%) Microsoft PowerPoint
4 11 (0.59%) MS Visio
5 5 (0.27%) Adobe Creative Suite
6 2 (0.11%) CATIA
6 2 (0.11%) Siemens NX
7 1 (0.054%) Acrobat
7 1 (0.054%) AutoCAD
7 1 (0.054%) Maya
Business Applications
1 19 (1.02%) Dynamics CRM
2 10 (0.54%) Remedy ITSM
3 8 (0.43%) Dynamics NAV
3 8 (0.43%) SAP PM
4 6 (0.32%) NetSuite
5 5 (0.27%) BPCS
6 3 (0.16%) Sage 200
6 3 (0.16%) SAP Business One
6 3 (0.16%) thinkFolio
7 2 (0.11%) GoldMine
7 2 (0.11%) Markit EDM
7 2 (0.11%) SAP ERP
8 1 (0.054%) Cognos Business Intelligence
8 1 (0.054%) Dynamics AX
8 1 (0.054%) Eikon
8 1 (0.054%) Oracle EBS
8 1 (0.054%) Oracle Payables
8 1 (0.054%) Oracle Receivables
8 1 (0.054%) Rolfe and Nolan
8 1 (0.054%) Visualfiles
Cloud Services
1 558 (30.06%) Office 365
2 116 (6.25%) Microsoft Azure
3 25 (1.35%) Mimecast
4 17 (0.92%) OneDrive
5 16 (0.86%) Amazon AWS
6 13 (0.70%) SaaS
7 10 (0.54%) Azure Active Directory
8 9 (0.48%) Adobe Creative Cloud
9 7 (0.38%) Cloud Computing
10 6 (0.32%) IaaS
11 2 (0.11%) Dynamics 365
11 2 (0.11%) PaaS
12 1 (0.054%) Adobe Analytics
12 1 (0.054%) G Suite
12 1 (0.054%) Yammer
Communications & Networking
1 266 (14.33%) Firewall
2 243 (13.09%) DNS
3 221 (11.91%) TCP/IP
4 216 (11.64%) DHCP
5 165 (8.89%) VPN
6 160 (8.62%) LAN
7 155 (8.35%) WAN
8 103 (5.55%) VoIP
9 80 (4.31%) VLAN
10 63 (3.39%) Skype
11 59 (3.18%) Internet
12 52 (2.80%) Wi-Fi
13 50 (2.69%) Wireless
14 45 (2.42%) Remote Desktop
14 45 (2.42%) SAN
15 24 (1.29%) IP Telephony
16 20 (1.08%) MPLS
17 16 (0.86%) Broadband
18 15 (0.81%) ISDN
19 13 (0.70%) SMS
Database & Business Intelligence
1 116 (6.25%) SQL Server
2 11 (0.59%) SQL Server 2005
3 10 (0.54%) Oracle Database
4 8 (0.43%) MySQL
5 7 (0.38%) Data Warehouse
5 7 (0.38%) DTS
5 7 (0.38%) SQL Server 2008
5 7 (0.38%) SQL Server Integration Services
5 7 (0.38%) SQL Server Reporting Services
6 4 (0.22%) Hadoop
6 4 (0.22%) Power BI
6 4 (0.22%) SQL Server 2012
7 3 (0.16%) Blockchain
7 3 (0.16%) Oracle Reports
7 3 (0.16%) SQL Server 2014
8 2 (0.11%) Big Data
8 2 (0.11%) MongoDB
8 2 (0.11%) Oracle Database 10g
8 2 (0.11%) QlikView
8 2 (0.11%) SQL Server 2016
Development Applications
1 12 (0.65%) JIRA
2 7 (0.38%) Visual Studio
3 2 (0.11%) Team Foundation Server
4 1 (0.054%) Eclipse
4 1 (0.054%) SQL Server Management Studio (SSMS)
General
1 213 (11.48%) Finance
2 80 (4.31%) Telecoms
3 77 (4.15%) Law
4 66 (3.56%) Retail
5 60 (3.23%) Legal
6 52 (2.80%) Manufacturing
7 40 (2.16%) Advertising
8 29 (1.56%) Banking
9 27 (1.45%) Electronics
9 27 (1.45%) Marketing
10 14 (0.75%) Financial Institution
11 11 (0.59%) Games
12 8 (0.43%) Automotive
12 8 (0.43%) Front Office
13 5 (0.27%) French Language
14 4 (0.22%) Back Office
14 4 (0.22%) General Ledger
14 4 (0.22%) Military
15 3 (0.16%) German Language
15 3 (0.16%) Investment Banking
Libraries, Frameworks & Software Standards
1 25 (1.35%) HTML
2 20 (1.08%) .NET
3 13 (0.70%) CSS
3 13 (0.70%) XML
4 10 (0.54%) Web Services
5 6 (0.32%) FIX Protocol
6 5 (0.27%) EDI
7 4 (0.22%) ASP.NET
7 4 (0.22%) jQuery
8 3 (0.16%) COM
8 3 (0.16%) Entity Framework
8 3 (0.16%) Software Packaging
8 3 (0.16%) Velocity
9 2 (0.11%) Ajax
9 2 (0.11%) Apache Flex
9 2 (0.11%) ASP.NET Web API
9 2 (0.11%) J2EE
9 2 (0.11%) Node.js
9 2 (0.11%) PRADO
9 2 (0.11%) WCF
Miscellaneous
1 90 (4.85%) Analytical Skills
2 74 (3.99%) iPhone
3 68 (3.66%) Blackberry
4 59 (3.18%) Driving Licence
5 46 (2.48%) Management Information System
6 42 (2.26%) Computer Science
7 38 (2.05%) User Experience
8 35 (1.89%) iPad
9 29 (1.56%) EPoS
10 28 (1.51%) Video Conferencing
11 24 (1.29%) Smartphone
12 15 (0.81%) Enterprise Storage
12 15 (0.81%) PDA
13 14 (0.75%) Data Centre
14 13 (0.70%) Fat Client
14 13 (0.70%) Handset
14 13 (0.70%) Thin Client
15 12 (0.65%) Replication
16 11 (0.59%) Clustering
16 11 (0.59%) Hedge funds
Operating Systems
1 1,377 (74.19%) Windows
2 699 (37.66%) Windows Server
3 500 (26.94%) Windows 7
4 369 (19.88%) Windows Server 2012
5 350 (18.86%) Windows Server 2008
6 349 (18.80%) Windows 10
7 142 (7.65%) Linux
7 142 (7.65%) Windows 8
8 70 (3.77%) Windows Server 2003
9 60 (3.23%) Android
9 60 (3.23%) Mac OS X
10 57 (3.07%) Windows XP
11 49 (2.64%) Apple iOS
12 38 (2.05%) Unix
13 20 (1.08%) Mac OS
13 20 (1.08%) Windows Vista
14 16 (0.86%) Red Hat Enterprise Linux
15 13 (0.70%) Windows Phone
16 12 (0.65%) Solaris
17 8 (0.43%) Ubuntu
Processes & Methodologies
1 480 (25.86%) ITIL
2 117 (6.30%) Service Management
3 95 (5.12%) Service Delivery
4 94 (5.06%) Incident Management
5 84 (4.53%) Problem Management
6 68 (3.66%) CRM
7 50 (2.69%) ITIL V3
8 44 (2.37%) ITSM
8 44 (2.37%) Time Management
9 43 (2.32%) Business Intelligence
9 43 (2.32%) Change Management
10 42 (2.26%) ERP
11 35 (1.89%) Mentoring
12 33 (1.78%) Continuous Improvement
13 31 (1.67%) Project Management
14 29 (1.56%) Agile Software Development
14 29 (1.56%) Mathematics
15 27 (1.45%) Asset Management
15 27 (1.45%) Configuration Management
15 27 (1.45%) Stakeholder Management
Programming Languages
1 214 (11.53%) SQL
2 48 (2.59%) PowerShell
3 22 (1.19%) C#
4 15 (0.81%) T-SQL
5 14 (0.75%) JavaScript
6 13 (0.70%) C
6 13 (0.70%) Python
7 11 (0.59%) Java
8 10 (0.54%) VB
9 8 (0.43%) Bash Shell
9 8 (0.43%) PHP
10 5 (0.27%) Perl
10 5 (0.27%) VBScript
11 3 (0.16%) Shell Script
11 3 (0.16%) VBA
12 2 (0.11%) PL/SQL
13 1 (0.054%) Bourne shell
13 1 (0.054%) Korn
13 1 (0.054%) RPG
13 1 (0.054%) Ruby
Qualifications
1 256 (13.79%) Microsoft Certification
2 128 (6.90%) MCP
3 118 (6.36%) MCSE
4 110 (5.93%) Degree
5 98 (5.28%) Cisco Certification
6 97 (5.23%) CCNA
7 94 (5.06%) MCSA
8 58 (3.13%) ITIL Certification
9 46 (2.48%) Security Cleared
10 34 (1.83%) SC Cleared
11 31 (1.67%) MCITP
12 23 (1.24%) MCDST
13 22 (1.19%) ITIL Foundation Certificate
14 21 (1.13%) A+ Certification
15 18 (0.97%) VMware Certified Professional (VCP)
16 17 (0.92%) Computer Science Degree
17 10 (0.54%) VERITAS Certified Professional (VCP)
18 9 (0.48%) MCTS
18 9 (0.48%) Network+ Certification
19 7 (0.38%) MOS
Quality Assurance & Compliance
1 244 (13.15%) SLA
2 8 (0.43%) PCI DSS
3 5 (0.27%) Data Quality
3 5 (0.27%) ISO/IEC 27001
4 3 (0.16%) ISO/IEC 20000
4 3 (0.16%) QA
5 2 (0.11%) ISO 9001
5 2 (0.11%) Sarbanes-Oxley
6 1 (0.054%) COBIT
6 1 (0.054%) GDPR
6 1 (0.054%) GxP
System Software
1 1,027 (55.33%) Active Directory
2 215 (11.58%) VMware Infrastructure
3 209 (11.26%) Hyper-V
4 38 (2.05%) XenApp
5 25 (1.35%) Terminal Services
5 25 (1.35%) VMware ESXi
6 21 (1.13%) vSphere
7 10 (0.54%) XenDesktop
8 9 (0.48%) Microsoft App-V
9 8 (0.43%) BitLocker
9 8 (0.43%) pfSense
10 7 (0.38%) Virtual Servers
11 6 (0.32%) KVM
11 6 (0.32%) NFS
11 6 (0.32%) oVirt
11 6 (0.32%) Samba
11 6 (0.32%) Terminal Server
11 6 (0.32%) Virtual Desktop
11 6 (0.32%) VMware Workstation
12 5 (0.27%) Virtual Machines
Systems Management
1 107 (5.77%) SCCM
2 37 (1.99%) Backup Exec
3 26 (1.40%) WSUS
4 18 (0.97%) vCenter Server
5 17 (0.92%) Systems Management Server (SMS)
6 15 (0.81%) Norton AntiVirus
7 13 (0.70%) Symantec Endpoint Protection
8 11 (0.59%) Microsoft Intune
9 10 (0.54%) Symantec Enterprise Vault
9 10 (0.54%) Tivoli Storage Manager
10 9 (0.48%) FortiGate
11 8 (0.43%) AirWatch
11 8 (0.43%) Jamf Pro
11 8 (0.43%) ServiceCenter
12 6 (0.32%) Bacula
13 5 (0.27%) SCOM
13 5 (0.27%) XenMobile
14 4 (0.22%) Nagios
15 3 (0.16%) Cisco CUCM
15 3 (0.16%) NetBackup
Vendors
1 1,060 (57.11%) Microsoft
2 441 (23.76%) VMware
3 253 (13.63%) Cisco
4 248 (13.36%) Citrix
5 137 (7.38%) Apple
6 105 (5.66%) HP
7 70 (3.77%) SAP
8 67 (3.61%) Dell
9 55 (2.96%) Veeam
10 50 (2.69%) Oracle
11 45 (2.42%) Google
12 39 (2.10%) Juniper
13 35 (1.89%) Symantec
14 31 (1.67%) iManage
14 31 (1.67%) Sophos
15 30 (1.62%) Ivanti
16 28 (1.51%) NetApp
17 27 (1.45%) Mitel
18 26 (1.40%) Avaya
19 24 (1.29%) Adobe