Period
to 28 February 2020

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 28 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 303 319 312
Rank change year-on-year +16 -7 -5
Permanent jobs requiring a 2nd Line Support 1,246 1,499 1,890
As % of all permanent IT jobs advertised in the UK 1.01% 0.99% 1.07%
As % of the Job Titles category 1.06% 1.03% 1.11%
Number of salaries quoted 1,084 1,324 1,742
UK median annual salary £27,500 £28,000 £27,500
Median salary % change year-on-year -1.79% +1.82% +2.61%
10th Percentile £21,575 £21,250 £21,250
90th Percentile £37,000 £37,000 £37,500
UK excluding London median annual salary £27,500 £26,500 £25,500
% change year-on-year +3.77% +3.92% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,361 144,850 169,833
% of permanent IT jobs with a recognized job title 95.46% 95.93% 96.38%
Number of salaries quoted 94,006 115,990 139,501
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 28 February 2020.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 1,173 £28,000 - 314
UK excluding London +22 794 £27,500 +3.77% 288
London +22 427 £31,000 -4.62% 54
South East +17 246 £28,625 +4.09% 85
North of England +15 169 £25,000 +6.38% 64
South West +69 120 £27,250 -2.68% 26
East of England +21 116 £27,500 +3.77% 39
Midlands +33 95 £25,500 -1.92% 46
North West +26 92 £26,000 +4.00% 43
West Midlands +37 66 £25,500 -2.86% 19
Yorkshire -18 51 £24,500 +6.52% 11
Scotland +38 32 £27,500 +10.00% 18
East Midlands +29 29 £25,000 -3.85% 26
North East +27 26 £25,500 -1.92% 11
Wales -19 14 £32,500 +20.37% 8
Northern Ireland - 2 £26,500 - 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 February 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 884 (70.95%) Windows
2 717 (57.54%) Active Directory
3 630 (50.56%) Microsoft
4 599 (48.07%) Office 365
5 383 (30.74%) Windows 10
6 365 (29.29%) Windows Server
7 309 (24.80%) Microsoft Office
8 287 (23.03%) ITIL
9 274 (21.99%) MS Exchange
10 266 (21.35%) VMware
11 256 (20.55%) Windows 7
12 191 (15.33%) VMware Infrastructure
13 190 (15.25%) Azure
14 180 (14.45%) Windows Server 2012
15 176 (14.13%) SLA
16 173 (13.88%) Firewall
16 173 (13.88%) Hyper-V
17 170 (13.64%) DNS
18 169 (13.56%) LAN
19 168 (13.48%) Problem-Solving
20 163 (13.08%) Citrix
21 159 (12.76%) WAN
22 146 (11.72%) TCP/IP
23 138 (11.08%) DHCP
24 128 (10.27%) SCCM
25 123 (9.87%) Finance
26 117 (9.39%) Microsoft Certification
27 116 (9.31%) Cisco
28 106 (8.51%) Linux
29 96 (7.70%) SQL

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 274 (21.99%) MS Exchange
2 83 (6.66%) SharePoint
3 70 (5.62%) Exchange Server 2010
4 68 (5.46%) Exchange Server 2013
5 54 (4.33%) Skype for Business
6 13 (1.04%) IIS
7 10 (0.80%) IBM Domino
8 8 (0.64%) IBM Notes
9 7 (0.56%) Apache
10 6 (0.48%) SharePoint 2010
11 4 (0.32%) Exchange Server 2007
12 2 (0.16%) Blackberry Enterprise Server
13 1 (0.080%) CMS
13 1 (0.080%) Exchange Server 2003
13 1 (0.080%) Tomcat
Applications
1 309 (24.80%) Microsoft Office
2 42 (3.37%) Microsoft Excel
3 27 (2.17%) Microsoft PowerPoint
4 6 (0.48%) Acrobat
5 5 (0.40%) MS Visio
6 4 (0.32%) Adobe Creative Suite
7 1 (0.080%) Photoshop
Business Applications
1 11 (0.88%) Elite 3E
2 4 (0.32%) assyst
2 4 (0.32%) Dynamics CRM
2 4 (0.32%) Dynamics NAV
3 3 (0.24%) Dynamics AX
3 3 (0.24%) Visualfiles
4 1 (0.080%) Infor M3
4 1 (0.080%) Misys Midas
4 1 (0.080%) Remedy ITSM
Cloud Services
1 599 (48.07%) Office 365
2 190 (15.25%) Azure
3 49 (3.93%) AWS
4 12 (0.96%) Azure Active Directory
5 11 (0.88%) SaaS
6 10 (0.80%) G Suite
7 8 (0.64%) Cloud Computing
7 8 (0.64%) GCP
7 8 (0.64%) Mimecast
8 7 (0.56%) Adobe Creative Cloud
9 4 (0.32%) OneDrive
9 4 (0.32%) Power Platform
10 3 (0.24%) Dropbox
10 3 (0.24%) PowerApps
11 2 (0.16%) Dynamics 365
11 2 (0.16%) Microsoft Flow
11 2 (0.16%) Yammer
12 1 (0.080%) GitHub
12 1 (0.080%) IaaS
12 1 (0.080%) SoftLayer
Communications & Networking
1 173 (13.88%) Firewall
2 170 (13.64%) DNS
3 169 (13.56%) LAN
4 159 (12.76%) WAN
5 146 (11.72%) TCP/IP
6 138 (11.08%) DHCP
7 89 (7.14%) VoIP
8 77 (6.18%) VPN
9 65 (5.22%) Skype
10 60 (4.82%) Wireless
11 48 (3.85%) VLAN
12 34 (2.73%) Internet
12 34 (2.73%) Remote Desktop
13 33 (2.65%) Wi-Fi
14 26 (2.09%) SAN
15 14 (1.12%) Broadband
16 13 (1.04%) Cisco ASA
17 11 (0.88%) Network Security
17 11 (0.88%) WLAN
18 10 (0.80%) Unified Communications
Database & Business Intelligence
1 62 (4.98%) SQL Server
2 7 (0.56%) Big Data
3 5 (0.40%) Hadoop
3 5 (0.40%) MySQL
4 3 (0.24%) SQL Server 2008
5 2 (0.16%) Amazon RDS
5 2 (0.16%) InfluxDB
5 2 (0.16%) MariaDB
5 2 (0.16%) SQL Server Integration Services
6 1 (0.080%) Data Warehouse
6 1 (0.080%) MS Access
6 1 (0.080%) NoSQL
6 1 (0.080%) Oracle Reports
6 1 (0.080%) Power BI
6 1 (0.080%) Relational Database
6 1 (0.080%) SQL Server 2012
6 1 (0.080%) SQL Server 2014
6 1 (0.080%) SQL Server 2016
6 1 (0.080%) SQL Server 2017
6 1 (0.080%) SQL Server Reporting Services
Development Applications
1 19 (1.52%) JIRA
2 7 (0.56%) MSI
3 2 (0.16%) AdminStudio
3 2 (0.16%) AutoIt
3 2 (0.16%) InstallShield
3 2 (0.16%) Visual Studio
4 1 (0.080%) Charles Proxy
4 1 (0.080%) Eclipse
4 1 (0.080%) Postman
4 1 (0.080%) SoapUI
4 1 (0.080%) Xcode
General
1 123 (9.87%) Finance
2 48 (3.85%) Retail
3 38 (3.05%) Telecoms
4 37 (2.97%) Law
5 29 (2.33%) Manufacturing
6 26 (2.09%) Banking
7 24 (1.93%) Marketing
8 22 (1.77%) Legal
9 21 (1.69%) Public Sector
10 18 (1.44%) German Language
11 16 (1.28%) French Language
12 15 (1.20%) Advertising
13 10 (0.80%) Electronics
13 10 (0.80%) Italian Language
13 10 (0.80%) Spanish Language
14 7 (0.56%) Financial Institution
15 4 (0.32%) Social Housing
16 3 (0.24%) Aerospace
16 3 (0.24%) Back Office
16 3 (0.24%) Local Government
Libraries, Frameworks & Software Standards
1 12 (0.96%) XML
2 8 (0.64%) Web Services
3 2 (0.16%) AngularJS
3 2 (0.16%) Flash
3 2 (0.16%) HTML
3 2 (0.16%) LAMP
3 2 (0.16%) XMPP
4 1 (0.080%) .NET
4 1 (0.080%) COM
4 1 (0.080%) FIX Protocol
4 1 (0.080%) LDAP
4 1 (0.080%) React
4 1 (0.080%) REST
4 1 (0.080%) SOAP
4 1 (0.080%) X-Windows
Miscellaneous
1 65 (5.22%) Analytical Skills
2 59 (4.74%) Self-Motivation
3 47 (3.77%) Driving Licence
4 44 (3.53%) iPhone
5 38 (3.05%) Data Centre
6 29 (2.33%) iPad
6 29 (2.33%) Video Conferencing
7 27 (2.17%) Management Information System
8 21 (1.69%) Blackberry
9 17 (1.36%) Smartphone
10 13 (1.04%) Mobile Computing
11 12 (0.96%) EPoS
12 9 (0.72%) Enterprise Software
13 7 (0.56%) CMDB
13 7 (0.56%) Life Science
13 7 (0.56%) Replication
14 6 (0.48%) Client/Server
15 5 (0.40%) BYOD
16 4 (0.32%) FMCG
16 4 (0.32%) Linux Command Line
Operating Systems
1 884 (70.95%) Windows
2 383 (30.74%) Windows 10
3 365 (29.29%) Windows Server
4 256 (20.55%) Windows 7
5 180 (14.45%) Windows Server 2012
6 106 (8.51%) Linux
7 88 (7.06%) Windows 8
8 83 (6.66%) Windows Server 2008
9 72 (5.78%) Android
10 42 (3.37%) Apple iOS
11 28 (2.25%) Mac OS
12 26 (2.09%) Windows Server 2003
13 24 (1.93%) Mac OS X
14 14 (1.12%) Windows XP
15 12 (0.96%) CentOS
16 11 (0.88%) Unix
17 10 (0.80%) Windows Vista
18 9 (0.72%) Windows Phone
19 7 (0.56%) Red Hat Enterprise Linux
20 6 (0.48%) VMS
Processes & Methodologies
1 287 (23.03%) ITIL
2 168 (13.48%) Problem-Solving
3 63 (5.06%) Incident Management
4 51 (4.09%) Time Management
5 47 (3.77%) Infrastructure Engineering
5 47 (3.77%) ITSM
6 46 (3.69%) Mobile Device Management
6 46 (3.69%) Service Management
7 42 (3.37%) Service Delivery
8 35 (2.81%) Change Management
8 35 (2.81%) Migration
9 32 (2.57%) Proactive Monitoring
10 30 (2.41%) Asset Management
11 28 (2.25%) Mentoring
12 25 (2.01%) CRM
12 25 (2.01%) Kalman Filter
13 24 (1.93%) Agile Software Development
13 24 (1.93%) Project Management
13 24 (1.93%) Server Virtualisation
14 23 (1.85%) Coaching
Programming Languages
1 96 (7.70%) SQL
2 56 (4.49%) PowerShell
3 15 (1.20%) C
4 6 (0.48%) VBA
5 5 (0.40%) Java
6 4 (0.32%) Bash Shell
7 3 (0.24%) Python
7 3 (0.24%) VB
8 2 (0.16%) C#
8 2 (0.16%) JavaScript
8 2 (0.16%) Perl
8 2 (0.16%) Shell Script
8 2 (0.16%) T-SQL
8 2 (0.16%) VBScript
9 1 (0.080%) C++
Qualifications
1 117 (9.39%) Microsoft Certification
2 84 (6.74%) Security Cleared
3 79 (6.34%) Degree
4 55 (4.41%) MCSA
5 46 (3.69%) SC Cleared
6 44 (3.53%) MCP
7 42 (3.37%) Cisco Certification
8 37 (2.97%) CCNA
9 34 (2.73%) ITIL Certification
10 28 (2.25%) MCSE
11 15 (1.20%) A+ Certification
12 12 (0.96%) Network+ Certification
13 10 (0.80%) MCITP
14 9 (0.72%) MCDST
15 8 (0.64%) DBS Check
15 8 (0.64%) MCT
15 8 (0.64%) VMware Certified Professional (VCP)
16 6 (0.48%) ITIL Foundation Certificate
16 6 (0.48%) MCTS
17 5 (0.40%) Numerate Degree
Quality Assurance & Compliance
1 176 (14.13%) SLA
2 32 (2.57%) ISO/IEC 27001
3 10 (0.80%) QA
4 5 (0.40%) PCI DSS
5 4 (0.32%) Cyber Essentials
5 4 (0.32%) ISO/IEC 20000
5 4 (0.32%) Sarbanes-Oxley
6 3 (0.24%) ISO 22301
7 1 (0.080%) GDPR
System Software
1 717 (57.54%) Active Directory
2 191 (15.33%) VMware Infrastructure
3 173 (13.88%) Hyper-V
4 27 (2.17%) XenApp
5 18 (1.44%) Virtual Desktop
5 18 (1.44%) VMware ESXi
6 15 (1.20%) XenDesktop
7 14 (1.12%) vSphere
8 10 (0.80%) Terminal Server
9 9 (0.72%) Terminal Services
10 7 (0.56%) Citrix Hypervisor
11 6 (0.48%) Firmware
11 6 (0.48%) Virtual Servers
12 5 (0.40%) Docker
13 4 (0.32%) BitLocker
13 4 (0.32%) UAG
14 3 (0.24%) Microsoft App-V
14 3 (0.24%) Microsoft Virtual Server
15 2 (0.16%) Virtual Machines
15 2 (0.16%) VMware Server
Systems Management
1 128 (10.27%) SCCM
2 45 (3.61%) Microsoft Intune
3 13 (1.04%) AirWatch
4 11 (0.88%) vCenter Server
5 10 (0.80%) Backup Exec
6 9 (0.72%) Norton AntiVirus
7 7 (0.56%) McAfee ePO
8 6 (0.48%) Jamf Pro
9 4 (0.32%) Kubernetes
10 3 (0.24%) Nagios
10 3 (0.24%) WSUS
11 2 (0.16%) Ansible
11 2 (0.16%) Cisco Prime
11 2 (0.16%) DameWare
11 2 (0.16%) Failover Clustering
11 2 (0.16%) FortiGate
11 2 (0.16%) HP Data Protector
11 2 (0.16%) Microsoft Clustering
11 2 (0.16%) SCOM
11 2 (0.16%) XenMobile
Vendors
1 630 (50.56%) Microsoft
2 266 (21.35%) VMware
3 163 (13.08%) Citrix
4 116 (9.31%) Cisco
5 70 (5.62%) Apple
6 37 (2.97%) ServiceNow
7 34 (2.73%) HP
8 29 (2.33%) Oracle
9 27 (2.17%) Veeam
10 24 (1.93%) Google
11 23 (1.85%) Dell
12 22 (1.77%) Meraki
12 22 (1.77%) SonicWALL
12 22 (1.77%) Sophos
13 21 (1.69%) Mitel
14 19 (1.52%) Adobe
15 16 (1.28%) Bloomberg
15 16 (1.28%) iManage
15 16 (1.28%) Symantec
16 14 (1.12%) Avaya