The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 305 306 253
Rank change year-on-year +1 -53  
Permanent jobs requiring a 2nd Line Support 882 1115 1480
As % of all permanent IT jobs advertised in the UK 1.03% 1.07% 1.32%
As % of the Job Titles category 1.07% 1.11% 1.36%
Number of salaries quoted 797 992 1311
Median salary £27,000 £26,500 £26,000
Median salary % change year-on-year +1.88% +1.92%  
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £35,000 £33,000 £35,000
UK excluding London median salary £25,500 £25,500 £24,500
% change year-on-year - +4.08%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82581 100487 108682
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.36% 96.57%
Number of salaries quoted 68542 84332 88722
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 3 months to 24 April 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 848 £27,500 +3.77% 92
London +17 317 £30,000 +5.26% 29
South East +28 239 £26,500 - 18
Surrey +35 71 £28,500 +1.78% 2
Yorkshire +26 69 £25,000 - 10
City of London +34 62 £30,000 +7.14% 7
East of England -3 55 £28,250 +6.60% 6
West Yorkshire +39 53 £24,000 -2.04% 5
North West -36 49 £25,000 +11.11% 9
South West -24 46 £25,000 +4.16% 5
Hampshire -8 45 £24,000 -5.88% 5
Leeds +38 38 £24,000 -9.43% 2
West Midlands +18 38 £23,000 -5.15% 6
Berkshire +11 33 £28,000 +5.66% 4
East Midlands +2 30 £24,500 -2.00% 8
Buckinghamshire +23 28 £26,500 +15.21% 3
Hertfordshire -4 28 £30,000 +13.20% 3
Reading +36 25 £27,750 +11.00% 3
Manchester -38 23 £24,500 +8.88% 8
Oxfordshire +12 20 £26,250 +5.00% 2
Kent +22 19 £25,000 -3.84%
West Sussex +11 19 £30,000 -11.76% 2
Northamptonshire +12 17 £26,500 -33.75% 2
Weybridge +13 14 £28,500 +3.63%
Basingstoke +11 14 £25,000 -
Bristol -2 14 £26,500 +12.76% 2
Wiltshire -7 14 £25,000 -7.40% 1
Cheshire -10 13 £27,500 +10.00% 1
Northampton +19 12 £23,500 -41.25% 2
South Wales +9 12 £24,500 +11.36% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 April 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1392 (79.91%) Windows
2 1061 (60.91%) Active Directory
3 954 (54.76%) Microsoft
4 582 (33.41%) Windows Server
5 529 (30.37%) Windows 7
6 522 (29.97%) Microsoft Office
7 514 (29.51%) MS Exchange
8 442 (25.37%) VMware
9 405 (23.25%) ITIL
10 401 (23.02%) Windows Server 2008
11 326 (18.71%) Office 365
12 319 (18.31%) Citrix
13 309 (17.74%) Windows Server 2012
14 277 (15.90%) Cisco
15 268 (15.38%) TCP/IP
16 244 (14.01%) Microsoft Certification
17 229 (13.15%) VMware Infrastructure
18 227 (13.03%) Windows 10
19 225 (12.92%) DNS
20 224 (12.86%) SLA
21 222 (12.74%) LAN
21 222 (12.74%) Firewall
22 220 (12.63%) Finance
23 210 (12.06%) WAN
24 207 (11.88%) DHCP
25 197 (11.31%) SQL
26 195 (11.19%) Hyper-V
27 155 (8.90%) Windows 8
28 153 (8.78%) SQL Server
29 149 (8.55%) SCCM

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 514 (29.51%) MS Exchange
2 144 (8.27%) Exchange Server 2010
3 112 (6.43%) SharePoint
4 86 (4.94%) Exchange Server 2013
5 84 (4.82%) Skype for Business
6 68 (3.90%) IIS
7 62 (3.56%) Blackberry Enterprise Server
8 56 (3.21%) Exchange Server 2007
9 35 (2.01%) Exchange Server 2003
10 23 (1.32%) IBM Notes
11 11 (0.63%) Apache
11 11 (0.63%) Tomcat
12 10 (0.57%) Site Server
13 9 (0.52%) SharePoint 2013
14 7 (0.40%) BizTalk Server
14 7 (0.40%) IBM Domino
14 7 (0.40%) SharePoint 2010
15 4 (0.23%) CMS
15 4 (0.23%) DataSynapse
15 4 (0.23%) SAS
Applications
1 522 (29.97%) Microsoft Office
2 61 (3.50%) Microsoft Excel
3 41 (2.35%) Microsoft PowerPoint
4 13 (0.75%) Adobe Creative Suite
5 5 (0.29%) MS Visio
6 4 (0.23%) Final Cut Pro
7 1 (0.057%) AutoCAD
7 1 (0.057%) InfoPath
Business Applications
1 10 (0.57%) Dynamics AX
2 8 (0.46%) Dynamics NAV
3 7 (0.40%) Dynamics CRM
4 3 (0.17%) Remedy ITSM
5 2 (0.11%) Eikon
5 2 (0.11%) Northgate Housing
5 2 (0.11%) SAP CRM
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) SAP R/3
5 2 (0.11%) Visualfiles
6 1 (0.057%) Fishtalk
6 1 (0.057%) JDE OneWorld
6 1 (0.057%) Maximo
6 1 (0.057%) Oracle Clinical
6 1 (0.057%) Oracle Payroll
6 1 (0.057%) Q-Pulse
6 1 (0.057%) SAP Business One
Cloud Services
1 326 (18.71%) Office 365
2 50 (2.87%) Microsoft Azure
3 28 (1.61%) Amazon AWS
4 22 (1.26%) Cloud Computing
4 22 (1.26%) SaaS
5 11 (0.63%) Mimecast
6 6 (0.34%) G Suite
7 3 (0.17%) IaaS
7 3 (0.17%) PaaS
8 2 (0.11%) Azure Active Directory
9 1 (0.057%) Adobe Creative Cloud
Communications & Networking
1 268 (15.38%) TCP/IP
2 225 (12.92%) DNS
3 222 (12.74%) Firewall
3 222 (12.74%) LAN
4 210 (12.06%) WAN
5 207 (11.88%) DHCP
6 129 (7.41%) VPN
7 120 (6.89%) VoIP
8 75 (4.31%) Internet
9 70 (4.02%) SAN
10 63 (3.62%) Wireless
11 57 (3.27%) Wi-Fi
12 49 (2.81%) Skype
13 29 (1.66%) Remote Desktop
14 28 (1.61%) WLAN
15 25 (1.44%) IP Telephony
16 24 (1.38%) SMTP
17 19 (1.09%) Cisco ASA
18 16 (0.92%) VLAN
19 15 (0.86%) SNMP
Database & Business Intelligence
1 153 (8.78%) SQL Server
2 38 (2.18%) SQL Server 2008
3 27 (1.55%) SQL Server 2012
4 23 (1.32%) MySQL
5 15 (0.86%) Crystal Reports
5 15 (0.86%) SQL Server Reporting Services
6 13 (0.75%) Relational Database
6 13 (0.75%) SQL Server 2005
7 8 (0.46%) SQL Server 2000
8 6 (0.34%) Data Warehouse
8 6 (0.34%) SQL Server 2016
9 5 (0.29%) Big Data
9 5 (0.29%) SQL Server Integration Services
10 3 (0.17%) BusinessObjects
10 3 (0.17%) DB2
11 2 (0.11%) MS Access
11 2 (0.11%) UniData
12 1 (0.057%) Essbase
12 1 (0.057%) Informix
12 1 (0.057%) QlikView
Development Applications
1 8 (0.46%) JIRA
2 4 (0.23%) MSI
3 3 (0.17%) Team Foundation Server
4 2 (0.11%) Firebug
5 1 (0.057%) Git (software)
5 1 (0.057%) SQL Server Management Studio (SSMS)
5 1 (0.057%) Subversion
5 1 (0.057%) Visual Studio
General
1 220 (12.63%) Finance
2 77 (4.42%) Telecoms
3 71 (4.08%) Law
4 60 (3.44%) Legal
5 49 (2.81%) Retail
6 40 (2.30%) Banking
7 22 (1.26%) Manufacturing
7 22 (1.26%) Marketing
8 15 (0.86%) Advertising
9 12 (0.69%) French Language
9 12 (0.69%) German Language
10 11 (0.63%) Front Office
11 8 (0.46%) Billing
12 7 (0.40%) Financial Institution
13 6 (0.34%) Games
13 6 (0.34%) Investment Banking
13 6 (0.34%) Spanish Language
14 5 (0.29%) Polish Language
15 4 (0.23%) Dutch Language
15 4 (0.23%) Publishing
Libraries, Frameworks & Software Standards
1 31 (1.78%) HTML
2 26 (1.49%) .NET
3 25 (1.44%) Software Packaging
4 15 (0.86%) CSS
5 12 (0.69%) ASP.NET
6 9 (0.52%) ASP.NET MVC
6 9 (0.52%) jQuery
6 9 (0.52%) XML
7 8 (0.46%) ASP.NET MVC 5
7 8 (0.46%) HTML5
7 8 (0.46%) Twitter Bootstrap
8 4 (0.23%) J2EE
9 3 (0.17%) ODBC
9 3 (0.17%) SOAP
9 3 (0.17%) XMPP
10 2 (0.11%) COM
10 2 (0.11%) EDI
10 2 (0.11%) FIX Protocol
10 2 (0.11%) JSON
10 2 (0.11%) SAP Basis
Miscellaneous
1 95 (5.45%) Blackberry
2 80 (4.59%) Analytical Skills
3 69 (3.96%) Driving Licence
4 58 (3.33%) iPad
5 47 (2.70%) Management Information System
6 46 (2.64%) iPhone
7 39 (2.24%) Computer Science
8 33 (1.89%) Smartphone
9 28 (1.61%) Data Centre
10 27 (1.55%) Video Conferencing
11 24 (1.38%) Replication
12 18 (1.03%) Client/Server
13 16 (0.92%) User Experience
14 15 (0.86%) Enterprise Storage
15 14 (0.80%) CMDB
15 14 (0.80%) EPoS
16 11 (0.63%) Life Science
17 9 (0.52%) Fat Client
17 9 (0.52%) Public Cloud
17 9 (0.52%) Thin Client
Operating Systems
1 1392 (79.91%) Windows
2 582 (33.41%) Windows Server
3 529 (30.37%) Windows 7
4 401 (23.02%) Windows Server 2008
5 309 (17.74%) Windows Server 2012
6 227 (13.03%) Windows 10
7 155 (8.90%) Windows 8
8 134 (7.69%) Windows Server 2003
9 121 (6.95%) Windows XP
10 85 (4.88%) Android
11 83 (4.76%) Linux
12 60 (3.44%) Apple iOS
13 55 (3.16%) Mac OS X
14 32 (1.84%) Mac OS
14 32 (1.84%) Unix
15 16 (0.92%) Windows Vista
16 10 (0.57%) Windows 2000 Server
17 8 (0.46%) Red Hat Enterprise Linux
17 8 (0.46%) Windows Phone
18 7 (0.40%) Data ONTAP
Processes & Methodologies
1 405 (23.25%) ITIL
2 84 (4.82%) Problem Management
3 81 (4.65%) Service Management
4 72 (4.13%) Service Delivery
5 61 (3.50%) Time Management
6 58 (3.33%) Continuous Improvement
7 52 (2.99%) Change Management
8 49 (2.81%) Incident Management
9 46 (2.64%) ITIL V3
10 44 (2.53%) CRM
11 36 (2.07%) Disaster Recovery
12 34 (1.95%) Workflow
13 33 (1.89%) Change Control
14 31 (1.78%) Mentoring
15 26 (1.49%) Asset Management
15 26 (1.49%) Project Management
16 21 (1.21%) Migration
17 20 (1.15%) Case Management
17 20 (1.15%) Line Management
18 19 (1.09%) ERP
Programming Languages
1 197 (11.31%) SQL
2 53 (3.04%) PowerShell
3 21 (1.21%) C#
4 15 (0.86%) Java
5 14 (0.80%) C++
6 13 (0.75%) C
7 12 (0.69%) VB
8 10 (0.57%) JavaScript
9 8 (0.46%) T-SQL
10 6 (0.34%) VBA
10 6 (0.34%) VBScript
11 4 (0.23%) PL/SQL
12 2 (0.11%) Bash Shell
12 2 (0.11%) PHP
12 2 (0.11%) Shell Script
13 1 (0.057%) Google Apps Script
13 1 (0.057%) VB.NET
13 1 (0.057%) XAML
Qualifications
1 244 (14.01%) Microsoft Certification
2 145 (8.32%) MCP
3 122 (7.00%) MCSE
4 116 (6.66%) Cisco Certification
5 114 (6.54%) Degree
6 109 (6.26%) CCNA
7 63 (3.62%) ITIL Certification
8 60 (3.44%) MCSA
9 54 (3.10%) Security Cleared
10 39 (2.24%) A+ Certification
11 38 (2.18%) SC Cleared
12 26 (1.49%) MCITP
13 21 (1.21%) CCNP
14 20 (1.15%) MCTS
15 12 (0.69%) GNVQ
15 12 (0.69%) Network+ Certification
16 9 (0.52%) DV Cleared
16 9 (0.52%) HND
16 9 (0.52%) VMware Certified Professional (VCP)
17 8 (0.46%) PMI Certification
Quality Assurance & Compliance
1 224 (12.86%) SLA
2 22 (1.26%) QA
3 7 (0.40%) ISO/IEC 27001
4 2 (0.11%) COBIT
4 2 (0.11%) Data Quality
4 2 (0.11%) Disclosure Scotland
4 2 (0.11%) ISO 9001
5 1 (0.057%) DICOM
5 1 (0.057%) GxP
5 1 (0.057%) HL7
System Software
1 1061 (60.91%) Active Directory
2 229 (13.15%) VMware Infrastructure
3 195 (11.19%) Hyper-V
4 89 (5.11%) XenApp
5 52 (2.99%) vSphere
6 34 (1.95%) XenDesktop
7 30 (1.72%) Terminal Services
8 21 (1.21%) Virtual Desktop
9 20 (1.15%) VMware ESXi
10 13 (0.75%) VMware Workstation
11 12 (0.69%) Terminal Server
12 9 (0.52%) Firmware
13 7 (0.40%) Virtual Machines
14 6 (0.34%) VMware ESX
15 4 (0.23%) Microsoft App-V
16 3 (0.17%) Virtual Servers
17 2 (0.11%) BitLocker
17 2 (0.11%) Microsoft Virtual Server
17 2 (0.11%) Postfix
17 2 (0.11%) Sendmail
Systems Management
1 149 (8.55%) SCCM
2 49 (2.81%) Backup Exec
3 26 (1.49%) WSUS
4 17 (0.98%) NetBackup
4 17 (0.98%) Norton AntiVirus
5 13 (0.75%) DameWare
5 13 (0.75%) SCOM
6 10 (0.57%) Nagios
7 8 (0.46%) Perfmon
8 7 (0.40%) Ansible
8 7 (0.40%) Systems Management Server (SMS)
9 6 (0.34%) AirWatch
9 6 (0.34%) Microsoft Data Protection Manager
9 6 (0.34%) OpenView
9 6 (0.34%) ServiceCenter
10 5 (0.29%) Cacti
10 5 (0.29%) Jamf Pro
10 5 (0.29%) Microsoft Intune
11 4 (0.23%) Sysprep
11 4 (0.23%) XenMobile
Vendors
1 954 (54.76%) Microsoft
2 442 (25.37%) VMware
3 319 (18.31%) Citrix
4 277 (15.90%) Cisco
5 131 (7.52%) Apple
6 90 (5.17%) HP
7 57 (3.27%) Dell
8 46 (2.64%) Avaya
9 40 (2.30%) Symantec
10 36 (2.07%) Veeam
11 28 (1.61%) iManage
12 26 (1.49%) Juniper
12 26 (1.49%) NetApp
13 23 (1.32%) Lotus
14 22 (1.26%) CheckPoint
15 21 (1.21%) Adobe
15 21 (1.21%) Google
15 21 (1.21%) Veritas
16 19 (1.09%) Bloomberg
16 19 (1.09%) Oracle
Bristol, Avon
Harris Global
Salary: Up to £33,000 per annum
Posted: 4 hours ago
Hounslow, Middlesex
Senitor Associates
Salary: £30000 - £38000 per annum
Posted: 1 hour ago
Central London / West End
Eligo Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 2 hours ago
North West London
Client Server
Salary: £25k to £35k + benefits
Posted: 5 hours ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £22000 - £26000 per annum
Posted: 1 hour ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £24000 - £25000 per annum + Excellent Benefits + Bonus
Posted: 5 hours ago
Leicester, Leicestershire
TEKsystems
Salary: £18000 - £25000 per annum
Posted: 4 hours ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 8 hours ago
Milton Keynes, Buckinghamshire
Informatiq Consulting
Salary: £18000 - £22000 per annum
Posted: 4 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 16 hours ago
Central London / West End
Millshill Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 3 days ago
Leicester, Leicestershire
Senitor Associates
Salary: £27000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 2 days ago
Cambridgeshire
Pure Resourcing Solutions
Salary: £20000 - £27000 per annum
Posted: 4 days ago
Bradford, West Yorkshire
Senitor Associates
Salary: £21000 - £25000 per annum
Posted: 5 days ago
West Midlands
Experis Ltd
Salary: £27000 per annum + Excellent Benefits Package
Posted: 2 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 2 days ago
Bradford, West Yorkshire
Opus Recruitment Solutions Ltd
Salary: £20000 - £28000 per annum
Posted: 3 days ago
South West London
Eligo Recruitment Ltd
Salary: £24000 - £27000 per annum
Posted: 4 days ago
Bradford, West Yorkshire
Itecco
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 4 days ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Company Benefits
Posted: 4 days ago
Hounslow, Middlesex
Experis Ltd
Salary: £30000 per annum + Benefits
Posted: 4 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £22000 - £26000 per annum + Additional benefits
Posted: 3 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 3 days ago
Cambridge, Cambridgeshire
Oscar
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Leicestershire
Senitor Associates
Salary: £24000 - £26000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Millshill Recruitment Ltd
Salary: £27000 - £30000 per annum
Posted: 5 days ago
City, London
I3
Salary: £31000 - £32000 per annum + extensive benefits
Posted: 3 days ago
Guildford, Surrey
Ashdown IT
Salary: £24000 - £26000 per annum + excellent benefits
Posted: 3 days ago