Period
to 24 October 2020

The median annual salary for a 2nd Line Support was £28,500 in advertised job vacancies during the 6 months to 24 October 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
24 Oct 2020
Same period 2019 Same period 2018
Rank 395 298 349
Rank change year-on-year -97 +51 -20
Permanent jobs requiring a 2nd Line Support 316 1,472 1,518
As % of all permanent jobs advertised in the UK 0.65% 1.08% 0.92%
As % of the Job Titles category 0.68% 1.13% 0.96%
Number of salaries quoted 309 1,302 1,391
Median annual salary £28,500 £27,500 £27,500
Median salary % change year-on-year +3.64% - -
10th Percentile £21,250 £21,250 £21,250
90th Percentile £37,500 £37,500 £36,000
UK excluding London median annual salary £27,500 £26,500 £26,500
% change year-on-year +3.77% - +3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,381 130,574 157,847
% of permanent IT jobs with a recognized job title 94.99% 95.64% 95.91%
Number of salaries quoted 38,363 104,243 127,113
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +4.17%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £88,750 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 24 October 2020.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 24 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -84 298 £28,500 +3.64% 47
UK excluding London -37 230 £27,500 +3.77% 47
London -51 80 £35,000 +16.67% 6
South East +16 68 £27,500 - 10
North of England +34 64 £27,500 +16.03% 6
North West +79 41 £29,000 +16.00% 4
East of England +89 36 £24,500 -11.71% 6
Midlands +54 34 £22,500 -11.76% 12
South West +36 25 £28,500 +7.55% 7
West Midlands +64 20 £22,500 -10.00% 7
Work from Home +33 19 £22,500 -22.41%
Yorkshire +17 16 £22,500 - 1
East Midlands +63 14 £23,500 -9.62% 5
Scotland +69 7 £28,750 -4.17% 5
North East +26 7 £25,000 -1.96% 1
Wales +38 4 £31,500 +23.53% 1
Northern Ireland +16 1 - -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 October 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 225 (71.20%) Windows
2 193 (61.08%) Active Directory
3 171 (54.11%) Microsoft
4 154 (48.73%) Office 365
5 106 (33.54%) Windows 10
6 82 (25.95%) VMware
6 82 (25.95%) Microsoft Office
7 78 (24.68%) Windows Server
8 60 (18.99%) ITIL
9 59 (18.67%) Citrix
10 58 (18.35%) Azure
11 55 (17.41%) SLA
12 45 (14.24%) TCP/IP
12 45 (14.24%) VMware Infrastructure
13 41 (12.97%) Finance
13 41 (12.97%) MS Exchange
14 38 (12.03%) Microsoft Certification
15 37 (11.71%) Windows Server 2012
16 36 (11.39%) Windows 7
17 35 (11.08%) Cisco
18 33 (10.44%) Problem-Solving
19 32 (10.13%) SCCM
19 32 (10.13%) DHCP
20 31 (9.81%) DNS
21 29 (9.18%) SharePoint
21 29 (9.18%) SQL
21 29 (9.18%) Firewall
21 29 (9.18%) Management Information System
22 28 (8.86%) WAN
23 27 (8.54%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (12.97%) MS Exchange
2 29 (9.18%) SharePoint
3 10 (3.16%) Exchange Server 2013
4 9 (2.85%) Exchange Server 2010
5 6 (1.90%) IIS
6 4 (1.27%) Skype for Business
7 2 (0.63%) Exchange Server 2007
7 2 (0.63%) WebSphere
8 1 (0.32%) BizTalk Server
8 1 (0.32%) CMS
8 1 (0.32%) Exchange Server 2000
8 1 (0.32%) WordPress
Applications
1 82 (25.95%) Microsoft Office
2 14 (4.43%) Microsoft Excel
3 6 (1.90%) Microsoft PowerPoint
4 1 (0.32%) Adobe Creative Suite
Business Applications
1 2 (0.63%) Dynamics CRM
2 1 (0.32%) Dynamics NAV
Cloud Services
1 154 (48.73%) Office 365
2 58 (18.35%) Azure
3 17 (5.38%) AWS
4 11 (3.48%) Azure Active Directory
5 9 (2.85%) OneDrive
6 5 (1.58%) GCP
6 5 (1.58%) SaaS
7 4 (1.27%) Mimecast
8 3 (0.95%) Power Platform
9 2 (0.63%) Google Analytics
10 1 (0.32%) Azure Stack
10 1 (0.32%) Cloud Computing
10 1 (0.32%) Firebase
10 1 (0.32%) G Suite
10 1 (0.32%) GitHub
10 1 (0.32%) Power Automate
10 1 (0.32%) PowerApps
Communications & Networking
1 45 (14.24%) TCP/IP
2 32 (10.13%) DHCP
3 31 (9.81%) DNS
4 29 (9.18%) Firewall
5 28 (8.86%) WAN
6 20 (6.33%) LAN
7 12 (3.80%) Wireless
8 11 (3.48%) VPN
9 10 (3.16%) VoIP
10 9 (2.85%) Wi-Fi
11 8 (2.53%) Skype
12 7 (2.22%) VLAN
13 6 (1.90%) Unified Communications
14 5 (1.58%) IP Telephony
14 5 (1.58%) Remote Desktop
15 4 (1.27%) FTP
15 4 (1.27%) SAN
16 3 (0.95%) Internet
17 2 (0.63%) NAS
17 2 (0.63%) PBX
Database & Business Intelligence
1 25 (7.91%) SQL Server
2 4 (1.27%) MongoDB
2 4 (1.27%) NoSQL
3 3 (0.95%) MySQL
3 3 (0.95%) Power BI
4 2 (0.63%) Blockchain
5 1 (0.32%) Amazon RDS
5 1 (0.32%) Crystal Reports
5 1 (0.32%) Oracle Database
5 1 (0.32%) SQL Server 2019
Development Applications
1 2 (0.63%) Visual Studio
2 1 (0.32%) Charles Proxy
2 1 (0.32%) JIRA
2 1 (0.32%) Xcode
General
1 41 (12.97%) Finance
2 9 (2.85%) Law
2 9 (2.85%) Manufacturing
3 8 (2.53%) Banking
3 8 (2.53%) Telecoms
4 6 (1.90%) Legal
4 6 (1.90%) Public Sector
5 5 (1.58%) Financial Institution
5 5 (1.58%) French Language
5 5 (1.58%) Marketing
6 4 (1.27%) Retail
7 3 (0.95%) Housing Association
8 2 (0.63%) Advertising
8 2 (0.63%) Electronics
9 1 (0.32%) Aerospace
9 1 (0.32%) Automotive
Libraries, Frameworks & Software Standards
1 3 (0.95%) Web Services
2 2 (0.63%) .NET
2 2 (0.63%) FIX Protocol
2 2 (0.63%) WebSphere MQ
2 2 (0.63%) XML
3 1 (0.32%) .NET Framework
3 1 (0.32%) ADSI
3 1 (0.32%) Entity Framework
3 1 (0.32%) HTML
3 1 (0.32%) React
3 1 (0.32%) REST
3 1 (0.32%) SOAP
3 1 (0.32%) XSLT
Miscellaneous
1 29 (9.18%) Management Information System
2 16 (5.06%) Driving Licence
3 15 (4.75%) Analytical Skills
4 14 (4.43%) Self-Motivation
5 12 (3.80%) iPhone
6 7 (2.22%) Data Centre
7 4 (1.27%) PKI
8 3 (0.95%) Blackberry
8 3 (0.95%) Life Science
8 3 (0.95%) Replication
8 3 (0.95%) Smartphone
8 3 (0.95%) User Experience
9 2 (0.63%) Blog
9 2 (0.63%) EPoS
9 2 (0.63%) Foreign Exchange (FX)
9 2 (0.63%) Linux Command Line
9 2 (0.63%) PDA
10 1 (0.32%) Clustering
10 1 (0.32%) Fat Client
10 1 (0.32%) Thin Client
Operating Systems
1 225 (71.20%) Windows
2 106 (33.54%) Windows 10
3 78 (24.68%) Windows Server
4 37 (11.71%) Windows Server 2012
5 36 (11.39%) Windows 7
6 24 (7.59%) Windows Server 2016
7 20 (6.33%) Android
8 18 (5.70%) Windows Server 2008
9 17 (5.38%) Linux
10 15 (4.75%) Windows 8
11 11 (3.48%) Windows Server 2019
12 5 (1.58%) Apple iOS
12 5 (1.58%) Windows XP
13 4 (1.27%) Mac OS
13 4 (1.27%) Unix
14 3 (0.95%) Red Hat Enterprise Linux
15 2 (0.63%) Windows Server 2003
16 1 (0.32%) Solaris
16 1 (0.32%) SUSE
16 1 (0.32%) Ubuntu
Processes & Methodologies
1 60 (18.99%) ITIL
2 33 (10.44%) Problem-Solving
3 25 (7.91%) Infrastructure Engineering
4 13 (4.11%) Incident Management
5 12 (3.80%) Mobile Device Management
5 12 (3.80%) Service Management
5 12 (3.80%) Time Management
6 11 (3.48%) Kalman Filter
7 10 (3.16%) ITSM
7 10 (3.16%) Root Cause Analysis
7 10 (3.16%) Service Delivery
8 9 (2.85%) Break/Fix
8 9 (2.85%) Migration
8 9 (2.85%) Server Virtualisation
9 8 (2.53%) Software Deployment
10 6 (1.90%) Problem Management
11 5 (1.58%) Agile Software Development
11 5 (1.58%) Analytical Thinking
11 5 (1.58%) Proactive Monitoring
11 5 (1.58%) Project Management
Programming Languages
1 29 (9.18%) SQL
2 17 (5.38%) PowerShell
3 6 (1.90%) C
4 2 (0.63%) Shell Script
4 2 (0.63%) T-SQL
5 1 (0.32%) Bash Shell
5 1 (0.32%) C#
5 1 (0.32%) JavaScript
Qualifications
1 38 (12.03%) Microsoft Certification
2 23 (7.28%) Degree
3 19 (6.01%) Security Cleared
4 18 (5.70%) SC Cleared
5 16 (5.06%) MCP
6 10 (3.16%) A+ Certification
7 8 (2.53%) CCNA
7 8 (2.53%) Cisco Certification
7 8 (2.53%) MCSA
8 6 (1.90%) HNC
9 5 (1.58%) BPSS Clearance
9 5 (1.58%) MCDST
9 5 (1.58%) MCSE
10 4 (1.27%) ITIL Certification
11 3 (0.95%) DBS Check
12 2 (0.63%) Network+ Certification
13 1 (0.32%) AWS Certification
13 1 (0.32%) MCITP
13 1 (0.32%) Server+ Certification
13 1 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 55 (17.41%) SLA
2 3 (0.95%) QA
3 1 (0.32%) ISO/IEC 27001
3 1 (0.32%) PCI DSS
System Software
1 193 (61.08%) Active Directory
2 45 (14.24%) VMware Infrastructure
3 27 (8.54%) Hyper-V
4 9 (2.85%) Terminal Server
5 8 (2.53%) vSphere
5 8 (2.53%) XenApp
6 6 (1.90%) BitLocker
6 6 (1.90%) VMware ESXi
7 5 (1.58%) XenDesktop
8 3 (0.95%) VirtualBox
9 2 (0.63%) Citrix Hypervisor
9 2 (0.63%) Virtual Machines
10 1 (0.32%) Docker
10 1 (0.32%) Microsoft Virtual Server
10 1 (0.32%) Virtual Servers
Systems Management
1 32 (10.13%) SCCM
2 22 (6.96%) Microsoft Intune
3 5 (1.58%) AirWatch
4 4 (1.27%) SCOM
5 3 (0.95%) vCenter Server
6 2 (0.63%) Backup Exec
6 2 (0.63%) WSUS
6 2 (0.63%) XenMobile
7 1 (0.32%) Microsoft Clustering
7 1 (0.32%) PaperCut
Vendors
1 171 (54.11%) Microsoft
2 82 (25.95%) VMware
3 59 (18.67%) Citrix
4 35 (11.08%) Cisco
5 17 (5.38%) Dell
6 13 (4.11%) IBM
7 11 (3.48%) Google
8 9 (2.85%) EMC
9 8 (2.53%) NetApp
10 7 (2.22%) Apple
10 7 (2.22%) Veeam
11 6 (1.90%) HP
12 5 (1.58%) MobileIron
12 5 (1.58%) SolarWinds
12 5 (1.58%) Sophos
12 5 (1.58%) Symantec
13 4 (1.27%) Avaya
13 4 (1.27%) ServiceNow
14 3 (0.95%) Adobe
14 3 (0.95%) Red Hat