Period
to 22 May 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 22 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
22 May 2019
Same period 2018 Same period 2017
Rank 303 327 309
Rank change year-on-year +24 -18 -4
Permanent jobs requiring a 2nd Line Support 1,521 1,707 1,752
As % of all permanent IT jobs advertised in the UK 1.05% 0.99% 1.04%
As % of the Job Titles category 1.10% 1.03% 1.07%
Number of salaries quoted 1,342 1,528 1,595
UK median annual salary £27,500 £27,500 £27,250
Median salary % change year-on-year - +0.92% +2.83%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £37,500 £37,500 £35,575
UK excluding London median annual salary £25,500 £26,000 £25,500
% change year-on-year -1.92% +1.96% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,564 165,582 163,071
% of permanent IT jobs with a recognized job title 96.02% 96.42% 96.49%
Number of salaries quoted 109,968 134,850 134,942
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,463 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 22 May 2019.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 22 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 1,435 £27,500 - 128
UK excluding London +15 984 £25,500 -1.92% 93
London +8 503 £32,000 +6.67% 44
North of England +72 313 £22,500 -10.00% 26
South East +39 300 £27,500 +3.77% 25
Yorkshire +72 199 £22,500 -10.00% 12
Midlands -9 131 £26,000 +4.00% 18
North West +16 108 £23,500 -7.84% 13
East of England +10 98 £27,000 +3.85% 6
South West +5 92 £26,500 +6.00% 9
West Midlands +21 90 £25,000 - 10
East Midlands -8 41 £26,000 +4.00% 8
Scotland +8 26 £25,000 -10.71% 2
Wales +25 23 £27,000 +1.89% 6
North East +9 6 £27,000 -6.09% 1
Northern Ireland -30 1 £26,500 +8.16% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 May 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,037 (68.18%) Windows
2 873 (57.40%) Active Directory
3 675 (44.38%) Microsoft
4 534 (35.11%) Office 365
5 417 (27.42%) Microsoft Office
6 413 (27.15%) Windows Server
7 399 (26.23%) Windows 10
8 379 (24.92%) ITIL
9 308 (20.25%) VMware
10 304 (19.99%) MS Exchange
11 284 (18.67%) Windows 7
12 241 (15.84%) Firewall
13 220 (14.46%) Problem-Solving
14 211 (13.87%) VMware Infrastructure
15 202 (13.28%) Citrix
16 199 (13.08%) Cisco
17 190 (12.49%) DNS
18 185 (12.16%) DHCP
19 182 (11.97%) Windows Server 2012
20 181 (11.90%) Windows Server 2008
21 175 (11.51%) Hyper-V
22 173 (11.37%) Finance
23 165 (10.85%) Cisco Certification
24 164 (10.78%) TCP/IP
25 158 (10.39%) LAN
26 157 (10.32%) WAN
27 154 (10.12%) CCNA
28 148 (9.73%) SLA
28 148 (9.73%) Microsoft Certification
28 148 (9.73%) SQL

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 304 (19.99%) MS Exchange
2 101 (6.64%) Exchange Server 2010
3 87 (5.72%) SharePoint
4 60 (3.94%) Exchange Server 2013
5 48 (3.16%) Skype for Business
6 40 (2.63%) IBM Notes
7 32 (2.10%) Exchange Server 2003
8 26 (1.71%) IIS
9 13 (0.85%) Exchange Server 2007
9 13 (0.85%) SharePoint 2013
10 8 (0.53%) Apache
11 7 (0.46%) WordPress
12 6 (0.39%) CMS
12 6 (0.39%) IBM Domino
13 5 (0.33%) SharePoint Server
14 4 (0.26%) Umbraco
15 3 (0.20%) Blackberry Enterprise Server
16 2 (0.13%) Adobe Experience Manager
16 2 (0.13%) Confluence
16 2 (0.13%) Elasticsearch
Applications
1 417 (27.42%) Microsoft Office
2 58 (3.81%) Microsoft Excel
3 28 (1.84%) Microsoft PowerPoint
4 18 (1.18%) MS Visio
5 3 (0.20%) Acrobat
6 2 (0.13%) Adobe Creative Suite
6 2 (0.13%) Photoshop
7 1 (0.066%) AutoCAD
7 1 (0.066%) Revit
Business Applications
1 13 (0.85%) Dynamics CRM
2 9 (0.59%) Dynamics AX
3 5 (0.33%) Dynamics NAV
4 4 (0.26%) Elite 3E
4 4 (0.26%) Line 50
4 4 (0.26%) Sage X3
5 3 (0.20%) Carpe Diem
5 3 (0.20%) Distributed Ledger
5 3 (0.20%) Line 500
5 3 (0.20%) Remedy ITSM
6 2 (0.13%) Infor LN
7 1 (0.066%) Eikon
7 1 (0.066%) Eloqua
7 1 (0.066%) NetSuite
7 1 (0.066%) SAP ERP
7 1 (0.066%) Siebel CRM
7 1 (0.066%) Visualfiles
7 1 (0.066%) Workfront
Cloud Services
1 534 (35.11%) Office 365
2 114 (7.50%) Microsoft Azure
3 33 (2.17%) Amazon AWS
4 22 (1.45%) SaaS
5 15 (0.99%) G Suite
6 13 (0.85%) Adobe Creative Cloud
7 9 (0.59%) Mimecast
8 8 (0.53%) Azure Active Directory
8 8 (0.53%) Dynamics 365
9 7 (0.46%) Google Cloud Platform
10 5 (0.33%) OneDrive
11 4 (0.26%) npm
11 4 (0.26%) Yammer
12 3 (0.20%) Cloud Computing
12 3 (0.20%) iTunes
13 2 (0.13%) Dropbox
13 2 (0.13%) IBM Cloud
13 2 (0.13%) PaaS
13 2 (0.13%) Slack
13 2 (0.13%) SoftLayer
Communications & Networking
1 241 (15.84%) Firewall
2 190 (12.49%) DNS
3 185 (12.16%) DHCP
4 164 (10.78%) TCP/IP
5 158 (10.39%) LAN
6 157 (10.32%) WAN
7 131 (8.61%) VoIP
8 122 (8.02%) VPN
9 96 (6.31%) Wireless
10 60 (3.94%) VLAN
11 59 (3.88%) Skype
12 56 (3.68%) ADSL
13 52 (3.42%) Broadband
14 51 (3.35%) Internet
15 50 (3.29%) 3G
16 36 (2.37%) Wi-Fi
17 29 (1.91%) Remote Desktop
18 23 (1.51%) SAN
19 20 (1.31%) IP Telephony
20 15 (0.99%) Network Security
Database & Business Intelligence
1 92 (6.05%) SQL Server
2 11 (0.72%) MySQL
3 9 (0.59%) Relational Database
4 7 (0.46%) SQL Server 2008
5 6 (0.39%) Adabas
6 5 (0.33%) SQL Server 2016
7 4 (0.26%) SQL Server 2005
7 4 (0.26%) SQL Server 2012
8 3 (0.20%) Big Data
8 3 (0.20%) Hadoop
8 3 (0.20%) PostgreSQL
8 3 (0.20%) SQL Server 2014
9 2 (0.13%) Azure SQL Database
9 2 (0.13%) Informix
9 2 (0.13%) Oracle Database
9 2 (0.13%) QlikView
9 2 (0.13%) RDBMS
9 2 (0.13%) SQL Server 2000
9 2 (0.13%) SQL Server Reporting Services
10 1 (0.066%) Oracle Reports
Development Applications
1 18 (1.18%) JIRA
2 4 (0.26%) Bower
2 4 (0.26%) Grunt
2 4 (0.26%) gulp
3 3 (0.20%) Subversion
4 2 (0.13%) Git (software)
4 2 (0.13%) ReSharper
4 2 (0.13%) Visual Studio
5 1 (0.066%) Ant
5 1 (0.066%) Artifactory
5 1 (0.066%) ClearQuest
5 1 (0.066%) Eclipse
5 1 (0.066%) Hudson
5 1 (0.066%) IntelliJ
5 1 (0.066%) Jenkins
5 1 (0.066%) JUnit
5 1 (0.066%) Maven
5 1 (0.066%) SoapUI
5 1 (0.066%) Toad
5 1 (0.066%) WinDbg
General
1 173 (11.37%) Finance
2 53 (3.48%) Telecoms
3 52 (3.42%) Retail
4 51 (3.35%) Banking
5 50 (3.29%) Law
6 28 (1.84%) Legal
7 23 (1.51%) Manufacturing
8 19 (1.25%) Advertising
9 17 (1.12%) Games
9 17 (1.12%) Marketing
10 13 (0.85%) Pharmaceutical
11 12 (0.79%) Back Office
12 10 (0.66%) Front Office
13 8 (0.53%) Electronics
14 6 (0.39%) Billing
14 6 (0.39%) Financial Institution
15 4 (0.26%) Automotive
15 4 (0.26%) French Language
16 3 (0.20%) Publishing
16 3 (0.20%) Retail Banking
Libraries, Frameworks & Software Standards
1 21 (1.38%) Software Packaging
2 19 (1.25%) .NET
3 13 (0.85%) XML
4 10 (0.66%) JSON
4 10 (0.66%) LDAP
5 9 (0.59%) Web Services
6 7 (0.46%) HTML
7 6 (0.39%) CSS
8 4 (0.26%) Ajax
8 4 (0.26%) AngularJS
8 4 (0.26%) CSS3
8 4 (0.26%) HTML5
8 4 (0.26%) Node.js
8 4 (0.26%) Sass
8 4 (0.26%) XSLT
9 3 (0.20%) COM
9 3 (0.20%) FIX Protocol
9 3 (0.20%) X-Windows
10 2 (0.13%) ASP.NET
10 2 (0.13%) LINQ
Miscellaneous
1 95 (6.25%) Self-Motivation
2 94 (6.18%) Analytical Skills
3 49 (3.22%) Data Centre
4 48 (3.16%) Driving Licence
5 44 (2.89%) Video Conferencing
6 33 (2.17%) Management Information System
7 29 (1.91%) Smartphone
8 28 (1.84%) Fintech
9 27 (1.78%) iPhone
10 25 (1.64%) iPad
11 24 (1.58%) EPoS
12 14 (0.92%) Fat Client
12 14 (0.92%) Thin Client
13 13 (0.85%) Handset
14 12 (0.79%) Algorithms
14 12 (0.79%) Blackberry
15 11 (0.72%) User Experience
16 9 (0.59%) Digital Media
17 8 (0.53%) Greenfield Project
17 8 (0.53%) Replication
Operating Systems
1 1,037 (68.18%) Windows
2 413 (27.15%) Windows Server
3 399 (26.23%) Windows 10
4 284 (18.67%) Windows 7
5 182 (11.97%) Windows Server 2012
6 181 (11.90%) Windows Server 2008
7 142 (9.34%) Linux
8 89 (5.85%) Windows 8
9 86 (5.65%) Apple iOS
10 66 (4.34%) Android
11 63 (4.14%) Windows XP
12 55 (3.62%) Unix
13 39 (2.56%) Windows Server 2003
14 30 (1.97%) Mac OS
15 24 (1.58%) Mac OS X
16 14 (0.92%) CentOS
17 13 (0.85%) Red Hat Enterprise Linux
18 10 (0.66%) AIX
19 7 (0.46%) Windows Vista
20 6 (0.39%) HPUX
Processes & Methodologies
1 379 (24.92%) ITIL
2 220 (14.46%) Problem-Solving
3 99 (6.51%) Service Delivery
4 66 (4.34%) Mobile Device Management
5 64 (4.21%) Service Management
6 63 (4.14%) Incident Management
7 48 (3.16%) Supplier Management
8 43 (2.83%) CRM
9 41 (2.70%) Time Management
10 40 (2.63%) Problem Management
11 38 (2.50%) ITSM
12 36 (2.37%) Line Management
13 35 (2.30%) ERP
14 33 (2.17%) Asset Management
14 33 (2.17%) Computer Science
15 32 (2.10%) Change Management
15 32 (2.10%) Mentoring
16 31 (2.04%) Root Cause Analysis
17 28 (1.84%) Information Security
18 27 (1.78%) Mathematics
Programming Languages
1 148 (9.73%) SQL
2 76 (5.00%) PowerShell
3 26 (1.71%) C
4 10 (0.66%) Java
4 10 (0.66%) T-SQL
4 10 (0.66%) VBA
5 8 (0.53%) C#
6 7 (0.46%) Shell Script
7 5 (0.33%) Python
8 4 (0.26%) CoffeeScript
9 3 (0.20%) JavaScript
9 3 (0.20%) PL/SQL
10 1 (0.066%) Bash Shell
10 1 (0.066%) PHP
10 1 (0.066%) VB
10 1 (0.066%) VBScript
Qualifications
1 165 (10.85%) Cisco Certification
2 154 (10.12%) CCNA
3 148 (9.73%) Microsoft Certification
4 79 (5.19%) Degree
5 71 (4.67%) MCSE
6 70 (4.60%) CCNP
7 65 (4.27%) MCP
8 52 (3.42%) MCITP
9 39 (2.56%) VMware Certified Professional (VCP)
10 34 (2.24%) A+ Certification
10 34 (2.24%) ITIL Foundation Certificate
11 29 (1.91%) ITIL Certification
12 26 (1.71%) Security Cleared
13 22 (1.45%) SC Cleared
14 20 (1.31%) MCSA
15 18 (1.18%) Computer Science Degree
16 16 (1.05%) MCDST
17 11 (0.72%) Network+ Certification
18 9 (0.59%) MCTS
19 8 (0.53%) DBS Check
Quality Assurance & Compliance
1 148 (9.73%) SLA
2 17 (1.12%) PCI DSS
3 16 (1.05%) ISO 9001
3 16 (1.05%) ISO/IEC 27001
4 7 (0.46%) QA
5 6 (0.39%) HL7
6 5 (0.33%) GDPR
7 4 (0.26%) Sarbanes-Oxley
8 2 (0.13%) ISO/IEC 20000
System Software
1 873 (57.40%) Active Directory
2 211 (13.87%) VMware Infrastructure
3 175 (11.51%) Hyper-V
4 32 (2.10%) vSphere
5 29 (1.91%) XenApp
6 27 (1.78%) Firmware
7 23 (1.51%) VMware ESXi
8 17 (1.12%) Terminal Services
9 11 (0.72%) Citrix Hypervisor
9 11 (0.72%) Virtual Desktop
10 7 (0.46%) VMware Workstation
11 6 (0.39%) Virtual Machines
11 6 (0.39%) XenDesktop
12 5 (0.33%) Microsoft Virtual Server
12 5 (0.33%) Virtual Servers
13 4 (0.26%) Docker
14 1 (0.066%) BitLocker
14 1 (0.066%) Forefront TMG
14 1 (0.066%) pfSense
14 1 (0.066%) VMware Server
Systems Management
1 88 (5.79%) SCCM
2 29 (1.91%) WSUS
3 23 (1.51%) Microsoft Intune
4 18 (1.18%) Backup Exec
5 13 (0.85%) Ansible
5 13 (0.85%) Opscode Chef
6 12 (0.79%) Cisco CUCM
6 12 (0.79%) Perfmon
7 9 (0.59%) Jamf Pro
7 9 (0.59%) Puppet
8 8 (0.53%) AirWatch
8 8 (0.53%) Norton AntiVirus
9 6 (0.39%) Symantec Endpoint Protection
9 6 (0.39%) Tivoli Storage Manager
10 5 (0.33%) Automic
11 4 (0.26%) Microsoft Data Protection Manager
11 4 (0.26%) ZENworks
12 3 (0.20%) ITRS Geneos
13 2 (0.13%) Kibana
13 2 (0.13%) Kubernetes
Vendors
1 675 (44.38%) Microsoft
2 308 (20.25%) VMware
3 202 (13.28%) Citrix
4 199 (13.08%) Cisco
5 103 (6.77%) Apple
6 66 (4.34%) Meraki
7 56 (3.68%) Aruba
8 55 (3.62%) HP
9 50 (3.29%) Polycom
10 40 (2.63%) Dell
10 40 (2.63%) Lotus
11 31 (2.04%) ServiceNow
12 29 (1.91%) Adobe
12 29 (1.91%) Oracle
12 29 (1.91%) Veeam
13 28 (1.84%) Avaya
14 23 (1.51%) Veritas
15 19 (1.25%) NetApp
15 19 (1.25%) Symantec
16 17 (1.12%) Remedy