Second Line Support
UK
The median Second Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 30 April 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 30 Apr 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 360 | 341 | 389 |
| Rank change year-on-year | -19 | +48 | +110 |
| Permanent jobs requiring a 2nd Line Support | 379 | 819 | 891 |
| As % of all permanent jobs advertised in the UK | 0.73% | 0.83% | 0.86% |
| As % of the Job Titles category | 0.81% | 0.88% | 0.94% |
| Number of salaries quoted | 359 | 758 | 804 |
| 10th Percentile | £26,500 | £25,750 | £24,500 |
| 25th Percentile | £29,000 | £27,500 | £27,000 |
| Median annual salary (50th Percentile) | £31,500 | £30,500 | £31,500 |
| Median % change year-on-year | +3.28% | -3.17% | +5.00% |
| 75th Percentile | £36,500 | £35,000 | £36,063 |
| 90th Percentile | £42,500 | £40,000 | £40,000 |
| UK excluding London median annual salary | £31,500 | £30,000 | £30,000 |
| % change year-on-year | +5.00% | - | +9.09% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 46,971 | 93,051 | 95,196 |
| % of permanent jobs with a recognized job title | 90.06% | 94.62% | 91.53% |
| Number of salaries quoted | 27,308 | 66,827 | 59,871 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £42,500 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,750 | £60,000 |
| Median % change year-on-year | +9.00% | -12.08% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,344 | £50,000 | £52,500 |
| % change year-on-year | +4.69% | -4.76% | +5.00% |
2nd Line Support
Job Vacancy Trend
Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.
2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd Line Support.
2nd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd Line Support over the 6 months to 30 April 2025.
2nd Line Support
Top 16 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -11 | 368 | £32,000 | +3.23% | 96 |
| UK excluding London | -2 | 310 | £31,500 | +5.00% | 82 |
| Work from Home | +142 | 133 | £31,500 | +1.20% | 37 |
| Midlands | +45 | 84 | £30,500 | +3.39% | 12 |
| South West | +107 | 73 | £31,500 | -5.97% | 19 |
| North of England | +18 | 67 | £30,500 | +1.67% | 14 |
| London | +28 | 60 | £40,000 | +14.29% | 18 |
| East Midlands | +62 | 55 | £31,500 | +5.00% | 5 |
| South East | -10 | 51 | £32,000 | +6.67% | 33 |
| Yorkshire | +59 | 37 | £29,000 | -6.83% | 5 |
| East of England | -12 | 34 | £32,000 | +3.23% | 4 |
| West Midlands | +21 | 29 | £30,500 | +3.39% | 7 |
| North West | -9 | 22 | £33,500 | +11.67% | 7 |
| North East | +38 | 8 | £32,000 | -0.78% | 3 |
| Scotland | +86 | 1 | £32,500 | +12.85% | 1 |
| Northern Ireland | +35 | 1 | £52,500 | +35.48% |
2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 30 April 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.
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2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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