Period
to 5 July 2020

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies during the 6 months to 5 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
5 Jul 2020
Same period 2019 Same period 2018
Rank 387 307 333
Rank change year-on-year -80 +26 -9
Permanent jobs requiring a 2nd Line Support 594 1,587 1,750
As % of all permanent jobs advertised in the UK 0.75% 1.08% 0.98%
As % of the Job Titles category 0.79% 1.12% 1.02%
Number of salaries quoted 532 1,418 1,603
Median annual salary £28,000 £27,500 £27,500
Median salary % change year-on-year +1.82% - +1.85%
10th Percentile £22,750 £21,000 £21,250
90th Percentile £36,225 £37,500 £36,750
UK excluding London median annual salary £27,500 £25,500 £26,500
% change year-on-year +7.84% -3.77% +3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 74,972 141,263 171,390
% of permanent IT jobs with a recognized job title 95.11% 95.89% 96.29%
Number of salaries quoted 60,327 112,784 139,236
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 5 July 2020.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 5 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -66 555 £28,500 +3.64% 34
UK excluding London -21 400 £27,500 +7.84% 31
London -83 180 £31,750 +0.79% 4
South East -10 105 £28,000 +1.82% 10
North of England -31 85 £26,000 +15.56% 8
East of England +86 69 £27,500 +1.85% 2
South West +71 68 £28,500 +9.62% 7
North West +56 48 £26,000 +10.64% 5
Midlands +25 48 £26,000 - 3
West Midlands +30 33 £26,500 +6.00% 1
North East +36 19 £25,625 -5.09% 1
Scotland +78 18 £27,500 +7.84% 1
Yorkshire -46 18 £24,250 +10.23% 2
East Midlands +37 15 £25,000 -3.85% 2
Wales +12 6 £25,000 -5.66%
Work from Home +52 2 £27,750 +23.33% 2
Northern Ireland +22 1 - -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 July 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 420 (70.71%) Windows
2 318 (53.54%) Active Directory
3 307 (51.68%) Microsoft
4 276 (46.46%) Office 365
5 173 (29.12%) Windows 10
6 169 (28.45%) Windows Server
7 152 (25.59%) Microsoft Office
8 127 (21.38%) VMware
9 106 (17.85%) SLA
9 106 (17.85%) ITIL
10 105 (17.68%) Azure
11 101 (17.00%) TCP/IP
12 99 (16.67%) MS Exchange
13 93 (15.66%) Windows 7
14 86 (14.48%) VMware Infrastructure
14 86 (14.48%) Problem-Solving
15 85 (14.31%) Windows Server 2012
16 80 (13.47%) SCCM
16 80 (13.47%) LAN
16 80 (13.47%) DNS
17 79 (13.30%) Citrix
18 78 (13.13%) WAN
18 78 (13.13%) Firewall
19 69 (11.62%) DHCP
20 67 (11.28%) Hyper-V
21 63 (10.61%) Windows Server 2016
22 60 (10.10%) Cisco
23 55 (9.26%) Finance
24 53 (8.92%) SQL
25 51 (8.59%) Microsoft Certification

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (16.67%) MS Exchange
2 40 (6.73%) Exchange Server 2010
3 35 (5.89%) SharePoint
4 26 (4.38%) Exchange Server 2013
5 22 (3.70%) Skype for Business
6 4 (0.67%) IIS
7 3 (0.51%) Exchange Server 2007
7 3 (0.51%) IBM Domino
8 1 (0.17%) Apache
8 1 (0.17%) BizTalk Server
8 1 (0.17%) CMS
8 1 (0.17%) Tomcat
8 1 (0.17%) WebSphere
Applications
1 152 (25.59%) Microsoft Office
2 30 (5.05%) Microsoft Excel
3 17 (2.86%) Microsoft PowerPoint
4 1 (0.17%) Acrobat
4 1 (0.17%) Adobe Creative Suite
4 1 (0.17%) MS Visio
Business Applications
1 5 (0.84%) assyst
1 5 (0.84%) Dynamics NAV
1 5 (0.84%) Elite 3E
1 5 (0.84%) Sage X3
2 4 (0.67%) Remedy ITSM
3 2 (0.34%) Dynamics CRM
Cloud Services
1 276 (46.46%) Office 365
2 105 (17.68%) Azure
3 20 (3.37%) AWS
4 15 (2.53%) Azure Active Directory
5 7 (1.18%) OneDrive
6 6 (1.01%) G Suite
6 6 (1.01%) Mimecast
7 5 (0.84%) Cloud Computing
7 5 (0.84%) GCP
8 3 (0.51%) Adobe Creative Cloud
8 3 (0.51%) Power Platform
9 2 (0.34%) PowerApps
10 1 (0.17%) Azure Stack
10 1 (0.17%) BrowserStack
10 1 (0.17%) CloudFront
10 1 (0.17%) Firebase
10 1 (0.17%) GitHub
10 1 (0.17%) Google Analytics
10 1 (0.17%) IaaS
10 1 (0.17%) Power Automate
Communications & Networking
1 101 (17.00%) TCP/IP
2 80 (13.47%) DNS
2 80 (13.47%) LAN
3 78 (13.13%) Firewall
3 78 (13.13%) WAN
4 69 (11.62%) DHCP
5 40 (6.73%) VPN
6 38 (6.40%) VoIP
7 32 (5.39%) Wireless
8 29 (4.88%) Skype
9 18 (3.03%) Remote Desktop
9 18 (3.03%) Wi-Fi
10 17 (2.86%) SAN
11 16 (2.69%) VLAN
12 13 (2.19%) Unified Communications
13 11 (1.85%) Internet
13 11 (1.85%) WLAN
14 7 (1.18%) FTP
15 6 (1.01%) Broadband
15 6 (1.01%) Cisco ASA
Database & Business Intelligence
1 39 (6.57%) SQL Server
2 6 (1.01%) MongoDB
2 6 (1.01%) NoSQL
3 2 (0.34%) Amazon RDS
3 2 (0.34%) MySQL
3 2 (0.34%) Power BI
4 1 (0.17%) Big Data
4 1 (0.17%) Hadoop
4 1 (0.17%) Oracle Database
4 1 (0.17%) Oracle Reports
4 1 (0.17%) SQL Server 2008
4 1 (0.17%) SQL Server 2017
4 1 (0.17%) SQL Server Reporting Services
Development Applications
1 10 (1.68%) JIRA
2 1 (0.17%) Charles Proxy
2 1 (0.17%) Eclipse
2 1 (0.17%) Postman
2 1 (0.17%) SoapUI
2 1 (0.17%) Visual Studio
2 1 (0.17%) Xcode
General
1 55 (9.26%) Finance
2 23 (3.87%) Law
3 22 (3.70%) Legal
4 20 (3.37%) Retail
5 17 (2.86%) Manufacturing
6 12 (2.02%) Advertising
6 12 (2.02%) German Language
7 11 (1.85%) Banking
8 9 (1.52%) Financial Institution
8 9 (1.52%) Italian Language
9 8 (1.35%) French Language
9 8 (1.35%) Marketing
9 8 (1.35%) Public Sector
9 8 (1.35%) Spanish Language
10 6 (1.01%) Telecoms
11 3 (0.51%) Back Office
11 3 (0.51%) Multimedia
12 1 (0.17%) Aerospace
12 1 (0.17%) Billing
12 1 (0.17%) Local Government
Libraries, Frameworks & Software Standards
1 10 (1.68%) XML
2 4 (0.67%) Web Services
3 2 (0.34%) .NET
3 2 (0.34%) SOAP
4 1 (0.17%) .NET Framework
4 1 (0.17%) COM
4 1 (0.17%) Entity Framework
4 1 (0.17%) HTML
4 1 (0.17%) LDAP
4 1 (0.17%) React
4 1 (0.17%) REST
4 1 (0.17%) WebSphere MQ
4 1 (0.17%) XSLT
Miscellaneous
1 49 (8.25%) Analytical Skills
2 42 (7.07%) Self-Motivation
3 24 (4.04%) Driving Licence
4 23 (3.87%) iPhone
5 19 (3.20%) Management Information System
6 17 (2.86%) Data Centre
7 16 (2.69%) Video Conferencing
8 9 (1.52%) CMDB
8 9 (1.52%) iPad
8 9 (1.52%) Smartphone
9 6 (1.01%) EPoS
10 5 (0.84%) BYOD
10 5 (0.84%) Life Science
11 4 (0.67%) Blackberry
11 4 (0.67%) Clustering
11 4 (0.67%) FMCG
12 3 (0.51%) Foreign Exchange (FX)
12 3 (0.51%) iSeries
12 3 (0.51%) NHS
12 3 (0.51%) Replication
Operating Systems
1 420 (70.71%) Windows
2 173 (29.12%) Windows 10
3 169 (28.45%) Windows Server
4 93 (15.66%) Windows 7
5 85 (14.31%) Windows Server 2012
6 63 (10.61%) Windows Server 2016
7 50 (8.42%) Linux
8 38 (6.40%) Windows Server 2008
9 33 (5.56%) Android
10 28 (4.71%) Windows 8
11 21 (3.54%) Windows Server 2019
12 17 (2.86%) Apple iOS
13 9 (1.52%) Windows Server 2003
13 9 (1.52%) Windows XP
14 8 (1.35%) CentOS
14 8 (1.35%) Mac OS X
15 7 (1.18%) Mac OS
16 6 (1.01%) Red Hat Enterprise Linux
17 5 (0.84%) Windows Phone
18 4 (0.67%) Unix
Processes & Methodologies
1 106 (17.85%) ITIL
2 86 (14.48%) Problem-Solving
3 36 (6.06%) Incident Management
4 35 (5.89%) Infrastructure Engineering
5 29 (4.88%) ITSM
6 26 (4.38%) Mobile Device Management
7 23 (3.87%) Service Management
8 20 (3.37%) Migration
9 16 (2.69%) Root Cause Analysis
9 16 (2.69%) Time Management
10 15 (2.53%) Service Delivery
11 14 (2.36%) ERP
12 13 (2.19%) Agile Software Development
12 13 (2.19%) Change Management
12 13 (2.19%) Software Deployment
13 12 (2.02%) Antivirus Management
13 12 (2.02%) Asset Management
13 12 (2.02%) Case Management
13 12 (2.02%) Kalman Filter
13 12 (2.02%) Problem Management
Programming Languages
1 53 (8.92%) SQL
2 22 (3.70%) PowerShell
3 9 (1.52%) C
4 8 (1.35%) VBA
5 3 (0.51%) T-SQL
6 1 (0.17%) C#
6 1 (0.17%) Java
6 1 (0.17%) Python
6 1 (0.17%) Shell Script
6 1 (0.17%) VB
6 1 (0.17%) VBScript
Qualifications
1 51 (8.59%) Microsoft Certification
2 32 (5.39%) Security Cleared
3 30 (5.05%) Degree
3 30 (5.05%) SC Cleared
4 24 (4.04%) MCSA
5 23 (3.87%) MCP
6 22 (3.70%) Cisco Certification
7 20 (3.37%) CCNA
8 18 (3.03%) MCSE
9 9 (1.52%) ITIL Certification
10 5 (0.84%) A+ Certification
11 4 (0.67%) CTC Cleared
11 4 (0.67%) DBS Check
12 3 (0.51%) BPSS Clearance
12 3 (0.51%) Computer Science Degree
12 3 (0.51%) MCITP
12 3 (0.51%) MCT
12 3 (0.51%) MOS
12 3 (0.51%) VMware Certified Professional (VCP)
13 2 (0.34%) Master's Degree
Quality Assurance & Compliance
1 106 (17.85%) SLA
2 12 (2.02%) ISO/IEC 27001
3 5 (0.84%) QA
4 4 (0.67%) Sarbanes-Oxley
5 1 (0.17%) ISO 22301
5 1 (0.17%) ISO/IEC 20000
System Software
1 318 (53.54%) Active Directory
2 86 (14.48%) VMware Infrastructure
3 67 (11.28%) Hyper-V
4 14 (2.36%) XenApp
5 13 (2.19%) vSphere
6 12 (2.02%) VMware ESXi
7 6 (1.01%) Virtual Desktop
8 5 (0.84%) Virtual Machines
8 5 (0.84%) XenDesktop
9 4 (0.67%) Citrix Hypervisor
9 4 (0.67%) Terminal Server
10 3 (0.51%) BitLocker
11 2 (0.34%) Microsoft App-V
12 1 (0.17%) DFS Replication
12 1 (0.17%) Docker
12 1 (0.17%) Firmware
12 1 (0.17%) Terminal Services
12 1 (0.17%) Virtual Servers
12 1 (0.17%) VMware Workstation
Systems Management
1 80 (13.47%) SCCM
2 27 (4.55%) Microsoft Intune
3 10 (1.68%) Backup Exec
4 8 (1.35%) vCenter Server
5 6 (1.01%) AirWatch
6 5 (0.84%) Norton AntiVirus
7 4 (0.67%) XenMobile
8 3 (0.51%) Cisco CUCM
8 3 (0.51%) Microsoft Clustering
9 2 (0.34%) Cisco Prime
9 2 (0.34%) McAfee ePO
9 2 (0.34%) SCOM
9 2 (0.34%) Single Sign-On
9 2 (0.34%) WSUS
9 2 (0.34%) ZABBIX
10 1 (0.17%) AppManager
10 1 (0.17%) Failover Clustering
10 1 (0.17%) Jamf Pro
10 1 (0.17%) Microsoft Data Protection Manager
10 1 (0.17%) ServiceCenter
Vendors
1 307 (51.68%) Microsoft
2 127 (21.38%) VMware
3 79 (13.30%) Citrix
4 60 (10.10%) Cisco
5 29 (4.88%) HP
6 18 (3.03%) Apple
6 18 (3.03%) Dell
6 18 (3.03%) Meraki
7 17 (2.86%) ServiceNow
7 17 (2.86%) Veeam
8 13 (2.19%) SolarWinds
9 10 (1.68%) Adobe
9 10 (1.68%) Symantec
10 9 (1.52%) IBM
10 9 (1.52%) iManage
11 8 (1.35%) Aruba
11 8 (1.35%) Oracle
12 7 (1.18%) Google
12 7 (1.18%) Red Hat
13 6 (1.01%) Remedy