Second Line Support
UK

The median Second Line Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 29 November 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Nov 2023
Same period 2022 Same period 2021
Rank 289 466 478
Rank change year-on-year +177 +12 -58
Permanent jobs requiring a 2nd Line Support 576 858 856
As % of all permanent jobs advertised in the UK 1.06% 0.68% 0.66%
As % of the Job Titles category 1.11% 0.72% 0.70%
Number of salaries quoted 534 792 761
10th Percentile £25,663 £25,250 £23,500
25th Percentile £27,750 £27,500 £25,000
Median annual salary (50th Percentile) £32,500 £31,500 £29,000
Median % change year-on-year +3.17% +8.62% +1.75%
75th Percentile £38,000 £37,047 £33,750
90th Percentile £42,500 £40,725 £38,750
UK excluding London median annual salary £30,000 £30,000 £27,500
% change year-on-year - +9.09% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,668 119,945 122,710
% of permanent jobs with a recognized job title 95.49% 95.32% 95.07%
Number of salaries quoted 37,837 75,409 83,805
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £97,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 29 November 2023.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +135 540 £32,500 +3.17% 168
UK excluding London +73 372 £30,000 - 142
London +230 201 £37,500 +7.14% 36
Work from Home +154 176 £31,500 -1.56% 45
South East +45 114 £30,000 -3.23% 44
North of England +113 91 £30,000 +1.13% 39
South West +46 51 £32,000 +4.92% 21
North West +101 44 £30,000 - 18
Yorkshire +76 42 £30,000 - 16
East of England +73 42 £34,000 +4.62% 14
Midlands +88 41 £27,000 -7.69% 24
West Midlands +107 29 £27,000 -5.26% 12
Scotland +76 26 £28,000 -17.65% 4
East Midlands +19 12 £31,000 +3.33% 12
Wales +15 7 £31,750 +0.79%
North East +41 5 £30,000 - 8
Northern Ireland +32 2 £30,500 +5.17% 1

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 November 2023, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 429 (74.48%) Windows
2 400 (69.44%) Active Directory
3 378 (65.63%) Microsoft 365
4 321 (55.73%) Microsoft
5 219 (38.02%) Azure
6 197 (34.20%) Social Skills
7 182 (31.60%) Windows 10
8 179 (31.08%) Windows Server
9 172 (29.86%) Customer Service
10 133 (23.09%) VMware
11 132 (22.92%) Problem-Solving
12 130 (22.57%) Microsoft Office
13 114 (19.79%) DNS
14 103 (17.88%) ITIL
15 94 (16.32%) Microsoft Intune
16 92 (15.97%) VMware Infrastructure
17 89 (15.45%) Hyper-V
18 85 (14.76%) DHCP
19 81 (14.06%) SharePoint
20 79 (13.72%) Firewall
21 78 (13.54%) WAN
21 78 (13.54%) Citrix
21 78 (13.54%) Entra ID
22 71 (12.33%) VPN
23 69 (11.98%) Finance
24 68 (11.81%) LAN
25 64 (11.11%) SLA
26 63 (10.94%) SCCM
27 62 (10.76%) ITSM
28 56 (9.72%) Security Cleared

2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (14.06%) SharePoint
2 37 (6.42%) MS Exchange
3 4 (0.69%) Skype for Business
4 3 (0.52%) Exchange Server 2010
4 3 (0.52%) IIS
4 3 (0.52%) SharePoint 2010
4 3 (0.52%) SharePoint 2013
5 2 (0.35%) Exchange Server 2013
6 1 (0.17%) CMS
Applications
1 130 (22.57%) Microsoft Office
2 8 (1.39%) Microsoft Excel
3 7 (1.22%) InCopy
3 7 (1.22%) Microsoft PowerPoint
4 6 (1.04%) Adobe Illustrator
4 6 (1.04%) InDesign
4 6 (1.04%) Photoshop
5 5 (0.87%) Spreadsheet
6 2 (0.35%) Acrobat
6 2 (0.35%) MS Visio
7 1 (0.17%) AutoCAD
7 1 (0.17%) Microsoft Project
7 1 (0.17%) Revit
Business Applications
1 9 (1.56%) Remedy ITSM
2 4 (0.69%) Dynamics NAV
3 1 (0.17%) Eikon
3 1 (0.17%) Elite 3E
Cloud Services
1 378 (65.63%) Microsoft 365
2 219 (38.02%) Azure
3 78 (13.54%) Entra ID
4 26 (4.51%) AWS
5 21 (3.65%) OneDrive
6 20 (3.47%) Mimecast
7 18 (3.13%) GCP
8 13 (2.26%) Google Workspace
9 9 (1.56%) Power Platform
10 6 (1.04%) Dynamics 365
11 5 (0.87%) WhatsApp
12 4 (0.69%) SaaS
13 2 (0.35%) Adobe Creative Cloud
13 2 (0.35%) Cloud Computing
13 2 (0.35%) IaaS
14 1 (0.17%) Amazon CloudWatch
14 1 (0.17%) Dropbox
14 1 (0.17%) GitHub
14 1 (0.17%) Google Drive
14 1 (0.17%) Serverless
Communications & Networking
1 114 (19.79%) DNS
2 85 (14.76%) DHCP
3 79 (13.72%) Firewall
4 78 (13.54%) WAN
5 71 (12.33%) VPN
6 68 (11.81%) LAN
7 54 (9.38%) VLAN
8 44 (7.64%) TCP/IP
9 30 (5.21%) Wi-Fi
10 26 (4.51%) VoIP
11 24 (4.17%) Wireless
12 22 (3.82%) Internet
13 17 (2.95%) SAN
14 14 (2.43%) Remote Desktop
15 11 (1.91%) Ethernet
16 10 (1.74%) Broadband
17 9 (1.56%) ADSL
18 8 (1.39%) Intranet
19 6 (1.04%) IPsec
19 6 (1.04%) Network Security
Database & Business Intelligence
1 22 (3.82%) SQL Server
2 16 (2.78%) Amazon RDS
3 9 (1.56%) Power BI
4 5 (0.87%) Relational Database
5 3 (0.52%) Oracle Database
6 2 (0.35%) Firebird
6 2 (0.35%) RDBMS
7 1 (0.17%) DynamoDB
7 1 (0.17%) Oracle Reports
Development Applications
1 11 (1.91%) JIRA
General
1 197 (34.20%) Social Skills
2 69 (11.98%) Finance
3 38 (6.60%) Analytical Skills
4 28 (4.86%) Inclusion and Diversity
5 23 (3.99%) Legal
6 20 (3.47%) Law
6 20 (3.47%) Telecoms
7 17 (2.95%) Organisational Skills
8 9 (1.56%) Retail
9 5 (0.87%) Documentation Skills
9 5 (0.87%) Manufacturing
9 5 (0.87%) Public Sector
10 4 (0.69%) Advertising
10 4 (0.69%) Electronics
10 4 (0.69%) Presentation Skills
10 4 (0.69%) Social Housing
11 3 (0.52%) Financial Institution
11 3 (0.52%) Marketing
12 2 (0.35%) Banking
13 1 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 9 (1.56%) Web Services
2 3 (0.52%) HTML
3 2 (0.35%) XML
4 1 (0.17%) CSS
4 1 (0.17%) EDI
4 1 (0.17%) FIX Protocol
4 1 (0.17%) Node.js
Miscellaneous
1 28 (4.86%) Self-Motivation
2 24 (4.17%) Driving Licence
3 16 (2.78%) iPad
4 15 (2.60%) iPhone
5 14 (2.43%) Video Conferencing
6 12 (2.08%) Data Centre
7 11 (1.91%) Management Information System
8 8 (1.39%) Smartphone
9 6 (1.04%) Onboarding
10 4 (0.69%) CCTV
10 4 (0.69%) Virtual Team
11 3 (0.52%) Clustering
11 3 (0.52%) CMDB
11 3 (0.52%) Private Cloud
11 3 (0.52%) Replication
12 2 (0.35%) Apple TV
12 2 (0.35%) Blackberry
12 2 (0.35%) Mobile Computing
12 2 (0.35%) PKI
12 2 (0.35%) Renewable Energy
Operating Systems
1 429 (74.48%) Windows
2 182 (31.60%) Windows 10
3 179 (31.08%) Windows Server
4 43 (7.47%) Windows 7
5 42 (7.29%) Apple iOS
6 40 (6.94%) Linux
7 39 (6.77%) Android
7 39 (6.77%) Windows Server 2016
8 36 (6.25%) Windows Server 2012
9 31 (5.38%) Windows Server 2019
10 16 (2.78%) Mac OS
10 16 (2.78%) Windows Server 2008
11 15 (2.60%) Mac OS X
12 11 (1.91%) Windows 8
13 4 (0.69%) Windows Mobile
13 4 (0.69%) Windows XP
14 3 (0.52%) Unix
14 3 (0.52%) Windows NT
15 2 (0.35%) Debian
16 1 (0.17%) Ubuntu
Processes & Methodologies
1 172 (29.86%) Customer Service
2 132 (22.92%) Problem-Solving
3 103 (17.88%) ITIL
4 62 (10.76%) ITSM
5 36 (6.25%) Asset Management
5 36 (6.25%) Incident Management
6 35 (6.08%) Service Delivery
7 33 (5.73%) Time Management
8 30 (5.21%) Change Management
9 26 (4.51%) Problem Management
9 26 (4.51%) Service Management
10 22 (3.82%) Mobile Device Management
10 22 (3.82%) Workflow
11 19 (3.30%) User Experience
12 16 (2.78%) Customer Experience
12 16 (2.78%) Cybersecurity
12 16 (2.78%) ERP
13 15 (2.60%) Infrastructure Engineering
14 14 (2.43%) Agile
15 13 (2.26%) High Availability
Programming Languages
1 55 (9.55%) SQL
2 49 (8.51%) PowerShell
3 2 (0.35%) JavaScript
3 2 (0.35%) Python
4 1 (0.17%) Bash
4 1 (0.17%) Java
4 1 (0.17%) TypeScript
Qualifications
1 56 (9.72%) Security Cleared
2 50 (8.68%) Microsoft Certification
3 35 (6.08%) SC Cleared
4 32 (5.56%) Degree
5 22 (3.82%) A+ Certification
6 14 (2.43%) CCNA
6 14 (2.43%) Cisco Certification
6 14 (2.43%) Network+ Certification
7 13 (2.26%) MCITP
8 12 (2.08%) DV Cleared
8 12 (2.08%) MCP
9 9 (1.56%) Azure Certification
10 8 (1.39%) ITIL Certification
11 7 (1.22%) MCTS
12 6 (1.04%) MCSE
13 5 (0.87%) Citrix Certification
14 3 (0.52%) BPSS Clearance
15 2 (0.35%) JNCIA
15 2 (0.35%) MCDST
16 1 (0.17%) MCSA
Quality Assurance & Compliance
1 64 (11.11%) SLA
2 4 (0.69%) Cyber Essentials
2 4 (0.69%) QA
3 2 (0.35%) Cyber Essentials PLUS
4 1 (0.17%) Accessibility
4 1 (0.17%) GDPR
4 1 (0.17%) GLP
4 1 (0.17%) ISO/IEC 27001
System Software
1 400 (69.44%) Active Directory
2 92 (15.97%) VMware Infrastructure
3 89 (15.45%) Hyper-V
4 17 (2.95%) XenApp
5 16 (2.78%) VMware ESXi
6 9 (1.56%) VMware Workstation
7 8 (1.39%) Virtual Desktop
7 8 (1.39%) Virtual Machines
7 8 (1.39%) XenDesktop
8 7 (1.22%) vSphere
9 6 (1.04%) Firmware
10 2 (0.35%) BitLocker
10 2 (0.35%) Terminal Services
10 2 (0.35%) Virtual Servers
10 2 (0.35%) VirtualBox
11 1 (0.17%) Microsoft App-V
Systems Management
1 94 (16.32%) Microsoft Intune
2 63 (10.94%) SCCM
3 15 (2.60%) vCenter Server
4 14 (2.43%) SCOM
5 12 (2.08%) Jamf Pro
6 9 (1.56%) SCVMM
7 8 (1.39%) ServiceCenter
8 7 (1.22%) AirWatch
9 5 (0.87%) FortiGate
10 4 (0.69%) WSUS
11 3 (0.52%) Autotask
11 3 (0.52%) Failover Clustering
11 3 (0.52%) Microsoft Data Protection Manager
12 2 (0.35%) Ansible
12 2 (0.35%) cPanel
12 2 (0.35%) McAfee ePO
12 2 (0.35%) Puppet
12 2 (0.35%) Single Sign-On
12 2 (0.35%) ZABBIX
13 1 (0.17%) EdgeSight
Vendors
1 321 (55.73%) Microsoft
2 133 (23.09%) VMware
3 78 (13.54%) Citrix
4 54 (9.38%) Cisco
5 51 (8.85%) ServiceNow
6 41 (7.12%) Apple
7 32 (5.56%) Google
7 32 (5.56%) Remedy
8 19 (3.30%) Veeam
9 17 (2.95%) Aruba
9 17 (2.95%) HP
10 14 (2.43%) Sophos
11 13 (2.26%) N-able
12 12 (2.08%) Adobe
12 12 (2.08%) Commvault
12 12 (2.08%) Dell
13 11 (1.91%) Avaya
14 10 (1.74%) Ivanti
14 10 (1.74%) Meraki
14 10 (1.74%) SonicWALL