Period
to 28 July 2021

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies during the 6 months to 28 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
28 Jul 2021
Same period 2020 Same period 2019
Rank 469 394 309
Rank change year-on-year -75 -85 +48
Permanent jobs requiring a 2nd Line Support 694 496 1,581
As % of all permanent jobs advertised in the UK 0.61% 0.71% 1.10%
As % of the Job Titles category 0.67% 0.75% 1.15%
Number of salaries quoted 570 451 1,416
10th Percentile £21,250 £23,000 £21,000
25th Percentile £24,500 £25,750 £23,250
Median annual salary (50th Percentile) £28,000 £28,500 £27,500
Median % change year-on-year -1.75% +3.64% -
75th Percentile £33,750 £33,500 £33,750
90th Percentile £37,500 £37,500 £38,000
UK excluding London median annual salary £27,500 £27,500 £26,000
% change year-on-year - +5.77% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 103,036 66,047 138,071
% of permanent IT jobs with a recognized job title 91.23% 95.02% 95.87%
Number of salaries quoted 73,260 53,902 111,627
10th Percentile £31,986 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 28 July 2021.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 28 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 658 £28,000 -3.45% 202
UK excluding London -28 513 £27,500 - 187
London -115 153 £32,500 - 25
South East -32 141 £28,000 +1.82% 35
North of England -21 127 £25,500 -4.67% 54
Midlands -1 108 £27,500 +3.77% 32
Work from Home -167 78 £27,500 +1.85% 21
East Midlands +15 70 £27,500 +17.02% 17
South West -55 66 £26,000 -7.96% 26
North West -32 60 £24,500 -7.98% 30
East of England -44 58 £28,250 -0.88% 31
Yorkshire -13 56 £26,500 -3.64% 16
West Midlands -69 38 £28,000 +5.66% 14
North East -29 11 £25,500 - 8
Scotland -82 7 £30,000 +9.09% 6
Wales -18 6 £32,500 +20.37% 3

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 July 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 463 (66.71%) Windows
2 401 (57.78%) Microsoft 365
3 377 (54.32%) Active Directory
4 337 (48.56%) Microsoft
5 260 (37.46%) Social Skills
6 230 (33.14%) Windows Server
6 230 (33.14%) Windows 10
7 226 (32.56%) ITIL
8 176 (25.36%) Azure
9 151 (21.76%) VMware
10 129 (18.59%) Microsoft Office
11 119 (17.15%) DNS
12 117 (16.86%) SLA
13 115 (16.57%) DHCP
14 107 (15.42%) Firewall
15 96 (13.83%) Citrix
15 96 (13.83%) VMware Infrastructure
16 95 (13.69%) MS Exchange
17 80 (11.53%) SCCM
17 80 (11.53%) SQL
18 79 (11.38%) TCP/IP
19 78 (11.24%) Problem-Solving
20 75 (10.81%) SharePoint
21 73 (10.52%) Hyper-V
22 71 (10.23%) LAN
22 71 (10.23%) WAN
23 69 (9.94%) Cisco
24 64 (9.22%) Windows 7
25 59 (8.50%) Windows Server 2012
25 59 (8.50%) Line Management

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (13.69%) MS Exchange
2 75 (10.81%) SharePoint
3 21 (3.03%) Exchange Server 2013
4 19 (2.74%) Exchange Server 2010
5 14 (2.02%) IIS
6 11 (1.59%) Exchange Server 2007
7 6 (0.86%) Skype for Business
8 3 (0.43%) Confluence
9 1 (0.14%) Apache
9 1 (0.14%) Elasticsearch
Applications
1 129 (18.59%) Microsoft Office
2 10 (1.44%) Microsoft Excel
3 6 (0.86%) Microsoft PowerPoint
4 2 (0.29%) MS Visio
5 1 (0.14%) AutoCAD
5 1 (0.14%) SPSS
Business Applications
1 13 (1.87%) Remedy ITSM
2 7 (1.01%) Dynamics CRM
3 4 (0.58%) Salesforce.com CRM
4 3 (0.43%) Sage 200
4 3 (0.43%) SAP Hybris
5 2 (0.29%) Orchard Housing
6 1 (0.14%) Dynamics AX
6 1 (0.14%) iTrent
Cloud Services
1 401 (57.78%) Microsoft 365
2 176 (25.36%) Azure
3 31 (4.47%) Mimecast
4 30 (4.32%) Azure Active Directory
4 30 (4.32%) SaaS
5 24 (3.46%) AWS
5 24 (3.46%) OneDrive
6 10 (1.44%) Power Platform
7 9 (1.30%) Dynamics 365
8 8 (1.15%) Google Workspace
8 8 (1.15%) Power Automate
8 8 (1.15%) PowerApps
9 6 (0.86%) Azure Data Factory
10 4 (0.58%) GCP
11 2 (0.29%) Serverless
11 2 (0.29%) Yammer
12 1 (0.14%) CloudFront
12 1 (0.14%) PaaS
12 1 (0.14%) Route 53
12 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 119 (17.15%) DNS
2 115 (16.57%) DHCP
3 107 (15.42%) Firewall
4 79 (11.38%) TCP/IP
5 71 (10.23%) LAN
5 71 (10.23%) WAN
6 59 (8.50%) VPN
7 52 (7.49%) VoIP
8 49 (7.06%) Wi-Fi
9 30 (4.32%) Wireless
10 22 (3.17%) VLAN
11 20 (2.88%) Internet
12 15 (2.16%) Remote Desktop
13 14 (2.02%) Broadband
14 13 (1.87%) Ethernet
15 10 (1.44%) Unified Communications
16 9 (1.30%) Cisco IOS
16 9 (1.30%) Network Security
16 9 (1.30%) WebEx
17 8 (1.15%) Telnet
Database & Business Intelligence
1 35 (5.04%) SQL Server
2 8 (1.15%) Amazon RDS
3 7 (1.01%) Power BI
4 2 (0.29%) Azure SQL Database
4 2 (0.29%) MySQL
4 2 (0.29%) Oracle Database
4 2 (0.29%) SQL Server 2000
5 1 (0.14%) Crystal Reports
5 1 (0.14%) Data Warehouse
5 1 (0.14%) GIS
5 1 (0.14%) MS Access
5 1 (0.14%) PostgreSQL
5 1 (0.14%) Relational Database
5 1 (0.14%) SQL Server 2005
5 1 (0.14%) SQL Server 2008
Development Applications
1 7 (1.01%) JIRA
2 2 (0.29%) Browser DevTools
3 1 (0.14%) Artifactory
3 1 (0.14%) Git (software)
3 1 (0.14%) Maven
3 1 (0.14%) SonarQube
3 1 (0.14%) SQL Server Management Studio (SSMS)
General
1 260 (37.46%) Social Skills
2 54 (7.78%) Finance
3 35 (5.04%) Law
4 29 (4.18%) Organisational Skills
5 24 (3.46%) Analytical Skills
6 21 (3.03%) Retail
7 15 (2.16%) Banking
7 15 (2.16%) Legal
8 13 (1.87%) Manufacturing
9 10 (1.44%) Telecoms
10 7 (1.01%) Games
11 6 (0.86%) Public Sector
12 5 (0.72%) Marketing
13 3 (0.43%) Automotive
13 3 (0.43%) French Language
13 3 (0.43%) Inclusion and Diversity
13 3 (0.43%) Investment Banking
14 2 (0.29%) Advertising
14 2 (0.29%) Back Office
14 2 (0.29%) Front Office
Libraries, Frameworks & Software Standards
1 9 (1.30%) WML
2 6 (0.86%) CSS
2 6 (0.86%) HTML
3 3 (0.43%) LDAP
3 3 (0.43%) XMPP
4 2 (0.29%) ADSI
4 2 (0.29%) COM
4 2 (0.29%) FIX Protocol
4 2 (0.29%) Middleware
5 1 (0.14%) .NET
5 1 (0.14%) Java EE
5 1 (0.14%) JSON
5 1 (0.14%) Kafka
5 1 (0.14%) SAML
5 1 (0.14%) Spring
5 1 (0.14%) WSH
5 1 (0.14%) XML
Miscellaneous
1 32 (4.61%) Driving Licence
2 29 (4.18%) Self-Motivation
3 17 (2.45%) Data Centre
3 17 (2.45%) Management Information System
4 14 (2.02%) iPhone
5 11 (1.59%) Video Conferencing
6 6 (0.86%) Blackberry
6 6 (0.86%) EPoS
6 6 (0.86%) Hybrid Cloud
7 5 (0.72%) Chip and PIN
7 5 (0.72%) iPad
7 5 (0.72%) Public Cloud
8 4 (0.58%) Internet of Things
8 4 (0.58%) Smartphone
9 3 (0.43%) Smart City
10 2 (0.29%) CCTV
10 2 (0.29%) Enterprise Software
10 2 (0.29%) Fixed Income
10 2 (0.29%) Foreign Exchange (FX)
10 2 (0.29%) Replication
Operating Systems
1 463 (66.71%) Windows
2 230 (33.14%) Windows 10
2 230 (33.14%) Windows Server
3 64 (9.22%) Windows 7
4 59 (8.50%) Windows Server 2012
5 41 (5.91%) Windows Server 2008
6 38 (5.48%) Windows Server 2016
7 37 (5.33%) Android
8 33 (4.76%) Windows Server 2019
9 29 (4.18%) Linux
10 24 (3.46%) Windows 8
11 20 (2.88%) Mac OS
12 16 (2.31%) Apple iOS
13 9 (1.30%) Windows XP
14 7 (1.01%) Unix
15 6 (0.86%) Mac OS X
16 4 (0.58%) Windows Server 2003
17 2 (0.29%) Windows Vista
18 1 (0.14%) SUSE
18 1 (0.14%) Ubuntu
Processes & Methodologies
1 226 (32.56%) ITIL
2 78 (11.24%) Problem-Solving
3 59 (8.50%) Line Management
4 55 (7.93%) Service Management
5 51 (7.35%) Service Delivery
6 34 (4.90%) ITSM
6 34 (4.90%) Time Management
7 29 (4.18%) Mentoring
7 29 (4.18%) Problem Management
8 27 (3.89%) Incident Management
9 25 (3.60%) Agile Software Development
10 24 (3.46%) Asset Management
11 22 (3.17%) CRM
11 22 (3.17%) Mobile Device Management
12 20 (2.88%) Infrastructure Engineering
12 20 (2.88%) Migration
13 19 (2.74%) Server Management
14 18 (2.59%) Cybersecurity
15 17 (2.45%) Change Management
16 16 (2.31%) Kalman Filter
Programming Languages
1 80 (11.53%) SQL
2 36 (5.19%) PowerShell
3 8 (1.15%) JavaScript
4 7 (1.01%) C#
5 4 (0.58%) C
5 4 (0.58%) PL/SQL
6 3 (0.43%) Java
6 3 (0.43%) Python
6 3 (0.43%) T-SQL
7 1 (0.14%) Bash Shell
7 1 (0.14%) PHP
7 1 (0.14%) VBA
7 1 (0.14%) VBScript
Qualifications
1 54 (7.78%) Microsoft Certification
2 38 (5.48%) Security Cleared
3 31 (4.47%) Degree
4 30 (4.32%) Cisco Certification
5 26 (3.75%) CCNA
6 23 (3.31%) SC Cleared
7 19 (2.74%) MCSE
8 17 (2.45%) ITIL Foundation Certificate
8 17 (2.45%) MCP
9 15 (2.16%) MCSA
10 10 (1.44%) ITIL Certification
11 9 (1.30%) Citrix Certification
12 8 (1.15%) A+ Certification
12 8 (1.15%) DBS Check
13 5 (0.72%) CCNP
14 4 (0.58%) CCA
14 4 (0.58%) JNCIA
14 4 (0.58%) MCITP
15 3 (0.43%) MCTS
15 3 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 117 (16.86%) SLA
2 5 (0.72%) ISO/IEC 27001
3 3 (0.43%) GDPR
4 2 (0.29%) PCI DSS
4 2 (0.29%) QA
5 1 (0.14%) MiFID
System Software
1 377 (54.32%) Active Directory
2 96 (13.83%) VMware Infrastructure
3 73 (10.52%) Hyper-V
4 36 (5.19%) XenApp
5 30 (4.32%) XenDesktop
6 17 (2.45%) VMware ESXi
7 16 (2.31%) vSphere
8 12 (1.73%) BitLocker
9 9 (1.30%) Virtual Desktop
10 8 (1.15%) VirtualBox
11 7 (1.01%) Virtual Machines
11 7 (1.01%) Virtual Servers
12 6 (0.86%) VMware Workstation
13 5 (0.72%) Firmware
13 5 (0.72%) VMware Server
14 1 (0.14%) Docker
14 1 (0.14%) Microsoft Virtual Server
14 1 (0.14%) Terminal Services
14 1 (0.14%) vCloud
14 1 (0.14%) VMware NSX
Systems Management
1 80 (11.53%) SCCM
2 56 (8.07%) Microsoft Intune
3 20 (2.88%) WSUS
4 16 (2.31%) Jamf Pro
5 10 (1.44%) Active Directory Federation Services
6 8 (1.15%) Backup Exec
7 5 (0.72%) Norton AntiVirus
7 5 (0.72%) vCenter Server
8 3 (0.43%) NetBackup
9 2 (0.29%) Kubernetes
9 2 (0.29%) SCSM
9 2 (0.29%) ServiceCenter
10 1 (0.14%) AirWatch
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) FortiGate
10 1 (0.14%) Nagios
10 1 (0.14%) Single Sign-On
10 1 (0.14%) Sysprep
Vendors
1 337 (48.56%) Microsoft
2 151 (21.76%) VMware
3 96 (13.83%) Citrix
4 69 (9.94%) Cisco
5 50 (7.20%) Apple
6 27 (3.89%) Sophos
6 27 (3.89%) Veeam
7 26 (3.75%) HP
8 17 (2.45%) Meraki
9 16 (2.31%) McAfee
10 15 (2.16%) Symantec
11 14 (2.02%) Remedy
12 12 (1.73%) SolarWinds
13 10 (1.44%) Google
13 10 (1.44%) Salesforce.com
14 9 (1.30%) Dell
14 9 (1.30%) MobileIron
15 8 (1.15%) TOWER Software
16 7 (1.01%) Mitel
16 7 (1.01%) ServiceNow