Period
to

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies during the 6 months to 17 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
17 May 2022
Same period 2021 Same period 2020
Rank 504 450 354
Rank change year-on-year -54 -96 -33
Permanent jobs requiring a 2nd Line Support 1,031 552 831
As % of all permanent jobs advertised in the UK 0.64% 0.62% 0.86%
As % of the Job Titles category 0.69% 0.66% 0.91%
Number of salaries quoted 936 472 749
10th Percentile £24,250 £21,750 £22,500
25th Percentile £26,250 £24,688 £25,000
Median annual salary (50th Percentile) £30,000 £28,000 £28,000
Median % change year-on-year +7.14% - +1.82%
75th Percentile £35,000 £33,750 £33,500
90th Percentile £38,750 £37,225 £36,750
UK excluding London median annual salary £28,000 £27,500 £27,500
% change year-on-year +1.82% - +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 148,463 83,129 91,810
% of permanent IT jobs with a recognized job title 92.60% 92.70% 95.32%
Number of salaries quoted 82,327 63,822 74,643
10th Percentile £32,500 £31,500 £30,000
25th Percentile £42,500 £41,250 £38,750
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +5.00%
75th Percentile £77,500 £72,500 £72,500
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 17 May 2022.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 17 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -38 981 £30,000 +5.26% 172
UK excluding London -27 643 £28,000 +1.82% 150
London -38 366 £34,000 +3.03% 34
Work from Home -136 253 £30,000 +7.14% 50
South East -31 202 £27,500 -1.79% 44
North of England -48 130 £27,500 +5.77% 29
Midlands -43 116 £26,000 -5.45% 21
East of England -25 90 £32,500 +16.07% 12
South West -13 77 £30,000 +9.09% 32
East Midlands -9 73 £26,000 -6.47% 9
North West -41 69 £26,500 -0.19% 13
Yorkshire -41 51 £27,500 +7.84% 14
West Midlands -51 43 £26,000 -5.45% 12
Scotland -55 20 £24,000 -17.95% 8
North East -13 10 £27,500 +5.77% 2
Wales -32 9 £27,000 -13.60% 4
Northern Ireland - 2 £28,750 -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 May 2022, 2nd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 728 (70.61%) Windows
2 643 (62.37%) Active Directory
3 633 (61.40%) Microsoft 365
4 548 (53.15%) Microsoft
5 427 (41.42%) Social Skills
6 358 (34.72%) Windows Server
7 345 (33.46%) Windows 10
8 260 (25.22%) Microsoft Office
9 250 (24.25%) ITIL
10 239 (23.18%) Azure
11 195 (18.91%) Problem-Solving
12 185 (17.94%) DNS
13 180 (17.46%) DHCP
14 155 (15.03%) Firewall
14 155 (15.03%) VMware
15 148 (14.35%) Citrix
16 145 (14.06%) VPN
17 135 (13.09%) SLA
17 135 (13.09%) SCCM
18 122 (11.83%) TCP/IP
19 115 (11.15%) Finance
20 113 (10.96%) Cisco
21 107 (10.38%) MS Exchange
22 105 (10.18%) LAN
22 105 (10.18%) WAN
23 103 (9.99%) Windows 7
24 97 (9.41%) VMware Infrastructure
25 95 (9.21%) SQL
25 95 (9.21%) SQL Server
26 92 (8.92%) SharePoint

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (10.38%) MS Exchange
2 92 (8.92%) SharePoint
3 19 (1.84%) Exchange Server 2013
4 17 (1.65%) IIS
5 16 (1.55%) Exchange Server 2010
6 10 (0.97%) Apache
7 6 (0.58%) WordPress
8 4 (0.39%) Skype for Business
9 3 (0.29%) Exchange Server 2007
9 3 (0.29%) SharePoint 2013
10 2 (0.19%) CMS
11 1 (0.097%) Confluence
11 1 (0.097%) Exchange Server 2003
Applications
1 260 (25.22%) Microsoft Office
2 54 (5.24%) Microsoft Excel
3 8 (0.78%) Microsoft PowerPoint
4 6 (0.58%) Adobe Illustrator
4 6 (0.58%) Adobe Premiere
4 6 (0.58%) InCopy
4 6 (0.58%) InDesign
4 6 (0.58%) Photoshop
5 4 (0.39%) MS Visio
6 3 (0.29%) Spreadsheet
7 2 (0.19%) Acrobat
7 2 (0.19%) Adobe Creative Suite
7 2 (0.19%) AutoCAD
7 2 (0.19%) CATIA
7 2 (0.19%) Chatbot
7 2 (0.19%) Microsoft Project
7 2 (0.19%) NASTRAN
Business Applications
1 12 (1.16%) Remedy ITSM
2 8 (0.78%) Dynamics CRM
3 3 (0.29%) Visualfiles
4 1 (0.097%) Alphatax
4 1 (0.097%) Elite 3E
Cloud Services
1 633 (61.40%) Microsoft 365
2 239 (23.18%) Azure
3 58 (5.63%) Azure Active Directory
4 41 (3.98%) Mimecast
5 34 (3.30%) AWS
6 27 (2.62%) OneDrive
7 21 (2.04%) Google Workspace
8 16 (1.55%) SaaS
9 14 (1.36%) Power Platform
10 6 (0.58%) Power Automate
11 5 (0.48%) Adobe Creative Cloud
11 5 (0.48%) Dynamics 365
11 5 (0.48%) Serverless
12 3 (0.29%) IaaS
13 2 (0.19%) Azure ExpressRoute
13 2 (0.19%) Rubrik
14 1 (0.097%) Azure Storage
14 1 (0.097%) GCP
14 1 (0.097%) PowerApps
Communications & Networking
1 185 (17.94%) DNS
2 180 (17.46%) DHCP
3 155 (15.03%) Firewall
4 145 (14.06%) VPN
5 122 (11.83%) TCP/IP
6 105 (10.18%) LAN
6 105 (10.18%) WAN
7 62 (6.01%) VLAN
8 59 (5.72%) VoIP
9 48 (4.66%) Wireless
10 37 (3.59%) Wi-Fi
11 24 (2.33%) Remote Desktop
12 22 (2.13%) Internet
13 20 (1.94%) WebEx
14 18 (1.75%) IP Telephony
15 17 (1.65%) Cisco IOS
16 15 (1.45%) Network Security
16 15 (1.45%) WLAN
17 10 (0.97%) SAN
18 9 (0.87%) SSL
Database & Business Intelligence
1 95 (9.21%) SQL Server
2 11 (1.07%) Oracle Reports
2 11 (1.07%) RDBMS
2 11 (1.07%) Relational Database
3 9 (0.87%) Data Warehouse
3 9 (0.87%) MySQL
3 9 (0.87%) SQL Server Reporting Services
4 7 (0.68%) SQL Server Integration Services
5 6 (0.58%) BusinessObjects Business Intelligence
5 6 (0.58%) Crystal Reports
5 6 (0.58%) Power BI
5 6 (0.58%) UniData
6 5 (0.48%) Amazon RDS
6 5 (0.48%) Oracle Database
7 1 (0.097%) Azure SQL Database
7 1 (0.097%) Data Mart
7 1 (0.097%) GIS
7 1 (0.097%) PostgreSQL
Development Applications
1 14 (1.36%) JIRA
2 7 (0.68%) Visual Studio
3 4 (0.39%) AutoIt
3 4 (0.39%) PhpStorm
4 2 (0.19%) Browser DevTools
4 2 (0.19%) Hudson
5 1 (0.097%) Bitbucket
5 1 (0.097%) Git (software)
General
1 427 (41.42%) Social Skills
2 115 (11.15%) Finance
3 73 (7.08%) Law
4 63 (6.11%) Analytical Skills
5 54 (5.24%) Legal
6 46 (4.46%) Banking
7 35 (3.39%) Public Sector
8 34 (3.30%) Telecoms
9 30 (2.91%) Retail
10 27 (2.62%) Back Office
10 27 (2.62%) Front Office
11 23 (2.23%) Organisational Skills
12 22 (2.13%) Manufacturing
13 19 (1.84%) Digital Economy
14 18 (1.75%) Inclusion and Diversity
14 18 (1.75%) Marketing
15 14 (1.36%) Games
15 14 (1.36%) Italian Language
16 10 (0.97%) Electronics
17 9 (0.87%) Aviation
Libraries, Frameworks & Software Standards
1 19 (1.84%) .NET
2 12 (1.16%) ASP.NET
3 6 (0.58%) HTML
3 6 (0.58%) ServiceStack
4 4 (0.39%) Symfony
5 3 (0.29%) LDAP
6 2 (0.19%) RESTful
6 2 (0.19%) Web Services
6 2 (0.19%) X-Windows
7 1 (0.097%) Flash
7 1 (0.097%) Kafka
7 1 (0.097%) Murex MxML
Miscellaneous
1 42 (4.07%) Data Centre
2 33 (3.20%) Management Information System
3 29 (2.81%) Self-Motivation
4 26 (2.52%) Driving Licence
5 23 (2.23%) Video Conferencing
6 19 (1.84%) Smartphone
7 14 (1.36%) iPhone
7 14 (1.36%) Virtual Team
8 10 (0.97%) CMDB
8 10 (0.97%) User Experience
9 9 (0.87%) e-Learning
9 9 (0.87%) Replication
10 8 (0.78%) Blackberry
11 7 (0.68%) EPoS
11 7 (0.68%) Hedge funds
11 7 (0.68%) Life Science
12 6 (0.58%) iPad
13 5 (0.48%) Handset
13 5 (0.48%) Renewable Energy
14 4 (0.39%) Legacy Systems
Operating Systems
1 728 (70.61%) Windows
2 358 (34.72%) Windows Server
3 345 (33.46%) Windows 10
4 103 (9.99%) Windows 7
5 92 (8.92%) Windows Server 2016
6 87 (8.44%) Windows Server 2019
7 80 (7.76%) Windows Server 2012
8 62 (6.01%) Android
9 59 (5.72%) Mac OS
10 51 (4.95%) Windows Server 2008
11 45 (4.36%) Linux
12 44 (4.27%) Apple iOS
13 30 (2.91%) Windows 8
14 26 (2.52%) Windows XP
15 25 (2.42%) Mac OS X
16 15 (1.45%) Unix
17 11 (1.07%) Windows Server 2003
18 10 (0.97%) Windows Vista
19 8 (0.78%) Red Hat Enterprise Linux
20 4 (0.39%) Solaris
Processes & Methodologies
1 250 (24.25%) ITIL
2 195 (18.91%) Problem-Solving
3 68 (6.60%) Service Delivery
4 58 (5.63%) Incident Management
5 56 (5.43%) Service Management
6 51 (4.95%) Mobile Device Management
7 49 (4.75%) Mentoring
8 39 (3.78%) ITSM
9 36 (3.49%) Time Management
10 35 (3.39%) Business Continuity
11 34 (3.30%) Asset Management
12 32 (3.10%) Kalman Filter
13 27 (2.62%) Root Cause Analysis
14 25 (2.42%) CRM
14 25 (2.42%) ITIL 4
15 23 (2.23%) Continuous Improvement
15 23 (2.23%) Cybersecurity
16 20 (1.94%) Agile
16 20 (1.94%) Business Intelligence
17 19 (1.84%) Problem Management
Programming Languages
1 95 (9.21%) SQL
2 55 (5.33%) PowerShell
3 15 (1.45%) C#
4 14 (1.36%) Python
5 13 (1.26%) Shell Script
6 8 (0.78%) C
7 6 (0.58%) PHP
8 3 (0.29%) JavaScript
9 2 (0.19%) Bash
9 2 (0.19%) Go
9 2 (0.19%) Java
10 1 (0.097%) C++
10 1 (0.097%) Perl
10 1 (0.097%) VB
10 1 (0.097%) VBA
Qualifications
1 68 (6.60%) Microsoft Certification
2 43 (4.17%) Degree
3 37 (3.59%) Security Cleared
4 24 (2.33%) MCP
4 24 (2.33%) SC Cleared
5 19 (1.84%) CCNA
5 19 (1.84%) Cisco Certification
6 18 (1.75%) A+ Certification
6 18 (1.75%) MCSE
7 17 (1.65%) MCSA
8 16 (1.55%) ITIL Certification
9 13 (1.26%) ITIL Foundation Certificate
10 12 (1.16%) MCITP
11 8 (0.78%) DBS Check
11 8 (0.78%) DV Cleared
12 6 (0.58%) BPSS Clearance
13 5 (0.48%) CCNP
13 5 (0.48%) MCDST
14 4 (0.39%) HNC
14 4 (0.39%) Network+ Certification
Quality Assurance & Compliance
1 135 (13.09%) SLA
2 16 (1.55%) PCI DSS
3 12 (1.16%) GDPR
4 5 (0.48%) Sarbanes-Oxley
5 4 (0.39%) Cyber Essentials
6 3 (0.29%) QA
7 2 (0.19%) ISO/IEC 27001
8 1 (0.097%) Cyber Essentials PLUS
System Software
1 643 (62.37%) Active Directory
2 97 (9.41%) VMware Infrastructure
3 82 (7.95%) Hyper-V
4 19 (1.84%) Virtual Desktop
4 19 (1.84%) vSphere
5 18 (1.75%) XenApp
6 17 (1.65%) XenDesktop
7 16 (1.55%) VMware ESXi
8 13 (1.26%) Virtual Servers
9 12 (1.16%) VMware Workstation
10 8 (0.78%) Terminal Services
10 8 (0.78%) Virtual Machines
11 7 (0.68%) VirtualBox
12 4 (0.39%) BitLocker
12 4 (0.39%) Citrix Hypervisor
13 2 (0.19%) Docker
13 2 (0.19%) MetaFrame
14 1 (0.097%) ISA Server
14 1 (0.097%) Microsoft Virtual Server
14 1 (0.097%) Terminal Server
Systems Management
1 135 (13.09%) SCCM
2 92 (8.92%) Microsoft Intune
3 31 (3.01%) Jamf Pro
4 16 (1.55%) vCenter Server
5 15 (1.45%) Backup Exec
6 11 (1.07%) WSUS
7 8 (0.78%) cPanel
8 7 (0.68%) Autotask
9 6 (0.58%) PaperCut
10 5 (0.48%) AirWatch
10 5 (0.48%) McAfee ePO
11 3 (0.29%) Ansible
11 3 (0.29%) Cisco CUCM
11 3 (0.29%) Norton AntiVirus
12 2 (0.19%) FortiGate
12 2 (0.19%) Kubernetes
12 2 (0.19%) Nessus
12 2 (0.19%) NetBackup
13 1 (0.097%) Nagios
13 1 (0.097%) Sysprep
Vendors
1 548 (53.15%) Microsoft
2 155 (15.03%) VMware
3 148 (14.35%) Citrix
4 113 (10.96%) Cisco
5 51 (4.95%) Veeam
6 42 (4.07%) Apple
7 40 (3.88%) Sophos
8 37 (3.59%) Google
8 37 (3.59%) Remedy
9 30 (2.91%) ServiceNow
10 26 (2.52%) Dell
11 25 (2.42%) HP
12 22 (2.13%) Meraki
13 21 (2.04%) Oracle
14 20 (1.94%) Acronis
14 20 (1.94%) Bloomberg
15 19 (1.84%) SAP
16 16 (1.55%) Adobe
16 16 (1.55%) McAfee
16 16 (1.55%) Mitel