Period
to 19 August 2017

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 19 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 319 303 274
Rank change year-on-year -16 -29 +12
Permanent jobs requiring a 2nd Line Support 1809 2074 2573
As % of all permanent IT jobs advertised in the UK 1.02% 1.05% 1.18%
As % of the Job Titles category 1.07% 1.09% 1.23%
Number of salaries quoted 1670 1925 2359
UK median annual salary £27,500 £27,000 £26,000
Median salary % change year-on-year +1.85% +3.85% +1.96%
10th Percentile £21,250 £21,000 £20,350
90th Percentile £35,000 £35,000 £37,250
UK excluding London median annual salary £25,500 £26,000 £25,000
% change year-on-year -1.92% +4.00% +2.04%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169664 190277 209696
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.49% 96.47%
Number of salaries quoted 137041 160037 172615
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 19 August 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 1737 £27,500 +1.85% 102
UK excluding London -11 1140 £25,500 -1.92% 79
London -7 631 £30,000 - 24
South East -10 408 £26,000 -3.70% 23
North of England +12 298 £24,500 +2.08% 27
East of England +14 160 £27,500 +3.77% 10
Yorkshire +37 155 £25,000 - 9
North West -13 135 £24,500 +6.52% 17
Midlands +12 134 £23,995 -0.85% 10
South West -60 108 £25,000 -5.66% 8
West Midlands +8 74 £23,500 -2.08% 7
East Midlands +16 61 £24,000 -2.04% 3
Wales +19 19 £26,000 +4.00%
Scotland +7 13 £25,000 +11.11% 1
North East +18 8 £25,250 -6.48% 1
Northern Ireland - 1 £30,000 -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 August 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1361 (75.23%) Windows
2 1078 (59.59%) Active Directory
3 976 (53.95%) Microsoft
4 623 (34.44%) Windows Server
5 551 (30.46%) Windows 7
6 490 (27.09%) Microsoft Office
7 476 (26.31%) MS Exchange
8 430 (23.77%) Office 365
9 423 (23.38%) ITIL
10 405 (22.39%) VMware
11 346 (19.13%) Windows Server 2008
12 286 (15.81%) Windows 10
13 285 (15.75%) Windows Server 2012
14 275 (15.20%) Cisco
15 264 (14.59%) Citrix
16 262 (14.48%) Finance
17 250 (13.82%) TCP/IP
18 248 (13.71%) SQL
19 233 (12.88%) DNS
20 223 (12.33%) Firewall
21 218 (12.05%) Microsoft Certification
22 215 (11.89%) LAN
23 214 (11.83%) DHCP
24 200 (11.06%) WAN
25 196 (10.83%) SLA
25 196 (10.83%) VMware Infrastructure
26 191 (10.56%) Hyper-V
27 167 (9.23%) Exchange Server 2010
28 161 (8.90%) Windows 8
29 152 (8.40%) MCP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 476 (26.31%) MS Exchange
2 167 (9.23%) Exchange Server 2010
3 118 (6.52%) Exchange Server 2013
3 118 (6.52%) SharePoint
4 75 (4.15%) Skype for Business
5 71 (3.92%) IIS
6 63 (3.48%) Blackberry Enterprise Server
7 54 (2.99%) Exchange Server 2007
8 44 (2.43%) Exchange Server 2003
9 23 (1.27%) IBM Notes
10 13 (0.72%) Site Server
11 11 (0.61%) Tomcat
12 10 (0.55%) Apache
13 8 (0.44%) SharePoint 2013
14 6 (0.33%) IBM Domino
14 6 (0.33%) SharePoint 2010
15 5 (0.28%) SAS
16 4 (0.22%) BizTalk Server
16 4 (0.22%) Confluence
16 4 (0.22%) JBoss
Applications
1 490 (27.09%) Microsoft Office
2 69 (3.81%) Microsoft Excel
3 44 (2.43%) Microsoft PowerPoint
4 8 (0.44%) Adobe Creative Suite
5 4 (0.22%) MS Visio
6 3 (0.17%) Adobe Illustrator
6 3 (0.17%) AutoCAD
6 3 (0.17%) Photoshop
7 2 (0.11%) InDesign
7 2 (0.11%) Revit
8 1 (0.055%) S-PLUS
Business Applications
1 15 (0.83%) Dynamics CRM
2 9 (0.50%) Remedy ITSM
3 8 (0.44%) Dynamics AX
4 7 (0.39%) Dynamics NAV
5 5 (0.28%) BPCS
5 5 (0.28%) NetSuite
6 3 (0.17%) Payment Gateway
7 2 (0.11%) SAP CRM
7 2 (0.11%) SAP R/3
8 1 (0.055%) Eikon
8 1 (0.055%) GoldMine
8 1 (0.055%) Infor SunSystems
8 1 (0.055%) Markit EDM
8 1 (0.055%) Oracle Clinical
8 1 (0.055%) Orchard Housing
8 1 (0.055%) SAP Business One
8 1 (0.055%) thinkFolio
8 1 (0.055%) Unit4 Business World
Cloud Services
1 430 (23.77%) Office 365
2 58 (3.21%) Microsoft Azure
3 22 (1.22%) Amazon AWS
4 15 (0.83%) Cloud Computing
4 15 (0.83%) G Suite
5 14 (0.77%) SaaS
6 13 (0.72%) Mimecast
7 8 (0.44%) IaaS
8 7 (0.39%) OneDrive
9 3 (0.17%) PaaS
10 2 (0.11%) Yammer
11 1 (0.055%) Adobe Creative Cloud
11 1 (0.055%) Azure Active Directory
11 1 (0.055%) Dynamics 365
Communications & Networking
1 250 (13.82%) TCP/IP
2 233 (12.88%) DNS
3 223 (12.33%) Firewall
4 215 (11.89%) LAN
5 214 (11.83%) DHCP
6 200 (11.06%) WAN
7 148 (8.18%) VPN
8 82 (4.53%) VoIP
9 79 (4.37%) SAN
10 65 (3.59%) Internet
11 62 (3.43%) Wi-Fi
12 50 (2.76%) Skype
12 50 (2.76%) Wireless
13 36 (1.99%) VLAN
14 27 (1.49%) Remote Desktop
15 25 (1.38%) WLAN
16 20 (1.11%) IP Telephony
17 18 (1.00%) Broadband
18 14 (0.77%) FTP
18 14 (0.77%) SMTP
Database & Business Intelligence
1 133 (7.35%) SQL Server
2 20 (1.11%) SQL Server 2008
2 20 (1.11%) SQL Server 2012
3 17 (0.94%) MySQL
3 17 (0.94%) SQL Server Reporting Services
4 15 (0.83%) Relational Database
4 15 (0.83%) SQL Server 2005
5 12 (0.66%) Crystal Reports
6 10 (0.55%) SQL Server 2000
7 6 (0.33%) Big Data
7 6 (0.33%) Data Warehouse
8 4 (0.22%) SQL Server 2014
8 4 (0.22%) SQL Server Integration Services
9 3 (0.17%) BusinessObjects
9 3 (0.17%) Data Mining
9 3 (0.17%) DB2
10 2 (0.11%) Informix
10 2 (0.11%) Oracle Database
10 2 (0.11%) SQL Server 2016
11 1 (0.055%) Amazon RDS
Development Applications
1 14 (0.77%) JIRA
2 4 (0.22%) Team Foundation Server
3 3 (0.17%) SQL Server Management Studio (SSMS)
3 3 (0.17%) Visual Studio
4 2 (0.11%) Eclipse
4 2 (0.11%) Firebug
General
1 262 (14.48%) Finance
2 100 (5.53%) Telecoms
3 76 (4.20%) Law
4 74 (4.09%) Legal
5 64 (3.54%) Manufacturing
6 50 (2.76%) Marketing
7 45 (2.49%) Banking
8 44 (2.43%) Retail
9 38 (2.10%) Electronics
10 20 (1.11%) Advertising
11 13 (0.72%) Automotive
12 12 (0.66%) German Language
13 10 (0.55%) Billing
13 10 (0.55%) Investment Banking
14 9 (0.50%) Military
15 8 (0.44%) Financial Institution
16 7 (0.39%) Back Office
16 7 (0.39%) Front Office
17 6 (0.33%) French Language
17 6 (0.33%) Games
Libraries, Frameworks & Software Standards
1 46 (2.54%) .NET
2 25 (1.38%) HTML
3 19 (1.05%) CSS
4 15 (0.83%) ASP.NET
5 12 (0.66%) jQuery
6 10 (0.55%) ASP.NET MVC 5
6 10 (0.55%) HTML5
6 10 (0.55%) Twitter Bootstrap
7 9 (0.50%) ASP.NET MVC
7 9 (0.50%) COM
8 7 (0.39%) EDI
8 7 (0.39%) Software Packaging
9 5 (0.28%) Velocity
9 5 (0.28%) XML
10 4 (0.22%) ODBC
10 4 (0.22%) Web Services
11 3 (0.17%) ASP.NET Web API
11 3 (0.17%) XMPP
12 2 (0.11%) Entity Framework
12 2 (0.11%) PRADO
Miscellaneous
1 101 (5.58%) Blackberry
2 59 (3.26%) Driving Licence
3 58 (3.21%) iPad
4 49 (2.71%) Analytical Skills
4 49 (2.71%) Computer Science
5 43 (2.38%) Management Information System
6 35 (1.93%) iPhone
7 30 (1.66%) Smartphone
8 28 (1.55%) User Experience
9 25 (1.38%) Replication
10 24 (1.33%) Data Centre
10 24 (1.33%) EPoS
11 17 (0.94%) Video Conferencing
12 12 (0.66%) Client/Server
12 12 (0.66%) CMDB
12 12 (0.66%) Fat Client
12 12 (0.66%) Thin Client
13 9 (0.50%) AS400
13 9 (0.50%) PMI
14 8 (0.44%) Handset
Operating Systems
1 1361 (75.23%) Windows
2 623 (34.44%) Windows Server
3 551 (30.46%) Windows 7
4 346 (19.13%) Windows Server 2008
5 286 (15.81%) Windows 10
6 285 (15.75%) Windows Server 2012
7 161 (8.90%) Windows 8
8 95 (5.25%) Windows Server 2003
9 92 (5.09%) Android
10 84 (4.64%) Windows XP
11 81 (4.48%) Linux
12 64 (3.54%) Apple iOS
13 54 (2.99%) Mac OS X
14 23 (1.27%) Mac OS
15 21 (1.16%) Unix
16 16 (0.88%) Windows Vista
17 7 (0.39%) Data ONTAP
18 6 (0.33%) Solaris
18 6 (0.33%) Windows Mobile
19 5 (0.28%) Windows 2000
Processes & Methodologies
1 423 (23.38%) ITIL
2 101 (5.58%) Service Delivery
3 78 (4.31%) Service Management
4 67 (3.70%) Problem Management
5 65 (3.59%) Incident Management
6 59 (3.26%) Mentoring
7 58 (3.21%) Time Management
8 57 (3.15%) Continuous Improvement
9 51 (2.82%) Change Management
10 49 (2.71%) CRM
11 42 (2.32%) Asset Management
12 40 (2.21%) Project Management
13 35 (1.93%) Business Intelligence
14 34 (1.88%) Disaster Recovery
14 34 (1.88%) ITIL V3
15 32 (1.77%) Digital Marketing
16 30 (1.66%) ITSM
16 30 (1.66%) Programme Management
17 29 (1.60%) Mobile Device Management
18 23 (1.27%) Server Virtualisation
Programming Languages
1 248 (13.71%) SQL
2 59 (3.26%) PowerShell
3 37 (2.05%) C#
4 14 (0.77%) JavaScript
4 14 (0.77%) PHP
4 14 (0.77%) VB
5 13 (0.72%) Java
6 9 (0.50%) C
6 9 (0.50%) Python
7 6 (0.33%) C++
7 6 (0.33%) VBA
7 6 (0.33%) VBScript
8 5 (0.28%) Perl
9 3 (0.17%) Bash Shell
9 3 (0.17%) Shell Script
9 3 (0.17%) T-SQL
9 3 (0.17%) Uniface
10 2 (0.11%) Bourne shell
10 2 (0.11%) C-shell
10 2 (0.11%) PL/SQL
Qualifications
1 218 (12.05%) Microsoft Certification
2 152 (8.40%) MCP
3 135 (7.46%) MCSE
4 107 (5.91%) Degree
5 97 (5.36%) Cisco Certification
6 92 (5.09%) CCNA
6 92 (5.09%) MCSA
7 63 (3.48%) ITIL Certification
8 57 (3.15%) Security Cleared
9 52 (2.87%) SC Cleared
10 45 (2.49%) A+ Certification
11 33 (1.82%) Computer Science Degree
12 21 (1.16%) MCITP
13 20 (1.11%) MCTS
14 18 (1.00%) MCDST
15 14 (0.77%) Network+ Certification
16 13 (0.72%) CCNP
16 13 (0.72%) HND
17 10 (0.55%) GNVQ
18 9 (0.50%) PMI Certification
Quality Assurance & Compliance
1 196 (10.83%) SLA
2 29 (1.60%) ISO/IEC 20000
3 14 (0.77%) QA
4 8 (0.44%) ISO/IEC 27001
5 6 (0.33%) GxP
6 1 (0.055%) Data Quality
6 1 (0.055%) GDPR
6 1 (0.055%) ISO 9001
6 1 (0.055%) Sarbanes-Oxley
System Software
1 1078 (59.59%) Active Directory
2 196 (10.83%) VMware Infrastructure
3 191 (10.56%) Hyper-V
4 54 (2.99%) XenApp
5 50 (2.76%) vSphere
6 31 (1.71%) VMware ESXi
7 21 (1.16%) Terminal Services
8 19 (1.05%) VMware Workstation
9 14 (0.77%) XenDesktop
10 9 (0.50%) Virtual Servers
11 8 (0.44%) Terminal Server
12 6 (0.33%) Firmware
12 6 (0.33%) Microsoft Virtual Server
13 5 (0.28%) Virtual Machines
14 4 (0.22%) Virtual Desktop
15 2 (0.11%) BitLocker
15 2 (0.11%) vCloud
16 1 (0.055%) LXC
16 1 (0.055%) VirtualBox
16 1 (0.055%) XenServer
Systems Management
1 117 (6.47%) SCCM
2 65 (3.59%) Backup Exec
3 27 (1.49%) Norton AntiVirus
4 20 (1.11%) WSUS
5 11 (0.61%) DameWare
5 11 (0.61%) Systems Management Server (SMS)
6 10 (0.55%) Microsoft Data Protection Manager
6 10 (0.55%) Microsoft Intune
6 10 (0.55%) Perfmon
6 10 (0.55%) ServiceCenter
7 9 (0.50%) Nagios
8 8 (0.44%) NetBackup
9 7 (0.39%) Ansible
9 7 (0.39%) vCenter Server
10 6 (0.33%) AirWatch
11 5 (0.28%) Cacti
11 5 (0.28%) Failover Clustering
11 5 (0.28%) Symantec Endpoint Protection
12 4 (0.22%) Jamf Pro
12 4 (0.22%) SCOM
Vendors
1 976 (53.95%) Microsoft
2 405 (22.39%) VMware
3 275 (15.20%) Cisco
4 264 (14.59%) Citrix
5 123 (6.80%) Apple
6 99 (5.47%) HP
7 53 (2.93%) SAP
8 51 (2.82%) Dell
9 48 (2.65%) Veeam
10 45 (2.49%) Symantec
11 41 (2.27%) iManage
12 40 (2.21%) Oracle
13 32 (1.77%) Bloomberg
14 26 (1.44%) Avaya
15 24 (1.33%) Google
15 24 (1.33%) NetApp
15 24 (1.33%) Reuters
16 23 (1.27%) Lotus
17 21 (1.16%) Juniper
18 19 (1.05%) Samsung