Period
to 24 January 2021

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies during the 6 months to 24 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
24 Jan 2021
Same period 2020 Same period 2019
Rank 422 304 335
Rank change year-on-year -118 +31 -28
Permanent jobs requiring a 2nd Line Support 399 1,325 1,455
As % of all permanent jobs advertised in the UK 0.63% 1.05% 0.96%
As % of the Job Titles category 0.66% 1.10% 1.00%
Number of salaries quoted 410 1,171 1,305
Median annual salary £28,000 £27,500 £27,500
Median salary % change year-on-year +1.82% - -
10th Percentile £21,250 £22,000 £21,250
90th Percentile £37,500 £37,000 £37,000
UK excluding London median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 60,490 120,158 145,590
% of permanent IT jobs with a recognized job title 95.14% 95.57% 95.94%
Number of salaries quoted 49,048 97,321 117,815
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 24 January 2021.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 24 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -105 380 £28,000 +1.82% 56
UK excluding London -34 312 £27,500 +1.85% 48
South East +11 107 £27,500 - 18
London -101 79 £33,000 +10.00% 8
North of England -3 62 £26,000 +5.05% 16
South West -1 57 £27,500 +1.85% 6
East of England +40 44 £25,000 -9.09% 5
Midlands +34 41 £22,500 -10.00% 4
Work from Home -29 37 £28,000 +2.19% 5
West Midlands +49 31 £22,500 -11.76% 3
North West +24 30 £29,000 +16.00% 11
Yorkshire +19 26 £23,000 -6.12% 4
East Midlands +41 9 £24,500 -2.00% 1
Scotland +13 8 £26,500 -3.64%
North East -2 6 £25,000 +2.04% 1
Wales +32 4 £27,250 -16.15%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 January 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 306 (76.69%) Windows
2 266 (66.67%) Active Directory
3 222 (55.64%) Office 365
4 198 (49.62%) Microsoft
5 137 (34.34%) Windows 10
6 108 (27.07%) Windows Server
7 101 (25.31%) VMware
8 97 (24.31%) Azure
9 82 (20.55%) ITIL
10 80 (20.05%) Microsoft Office
11 64 (16.04%) VMware Infrastructure
12 59 (14.79%) Cisco
13 57 (14.29%) MS Exchange
13 57 (14.29%) DNS
14 56 (14.04%) SharePoint
15 55 (13.78%) Citrix
15 55 (13.78%) SCCM
16 54 (13.53%) SLA
17 52 (13.03%) TCP/IP
17 52 (13.03%) Firewall
18 51 (12.78%) DHCP
19 50 (12.53%) Problem-Solving
20 49 (12.28%) Windows Server 2012
21 44 (11.03%) Windows 7
22 42 (10.53%) Hyper-V
23 38 (9.52%) LAN
24 35 (8.77%) Microsoft Certification
25 33 (8.27%) WAN
25 33 (8.27%) Finance
26 32 (8.02%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (14.29%) MS Exchange
2 56 (14.04%) SharePoint
3 12 (3.01%) Exchange Server 2010
4 9 (2.26%) Exchange Server 2013
5 5 (1.25%) Exchange Server 2007
5 5 (1.25%) IIS
6 4 (1.00%) Skype for Business
7 1 (0.25%) CMS
7 1 (0.25%) Exchange Server 2000
7 1 (0.25%) WordPress
Applications
1 80 (20.05%) Microsoft Office
2 13 (3.26%) Microsoft Excel
3 11 (2.76%) Microsoft PowerPoint
4 4 (1.00%) MS Visio
5 1 (0.25%) Adobe Creative Suite
Business Applications
1 3 (0.75%) Remedy ITSM
2 2 (0.50%) Dynamics CRM
Cloud Services
1 222 (55.64%) Office 365
2 97 (24.31%) Azure
3 14 (3.51%) AWS
4 13 (3.26%) Azure Active Directory
5 11 (2.76%) OneDrive
6 7 (1.75%) Mimecast
7 6 (1.50%) Power Platform
7 6 (1.50%) SaaS
8 4 (1.00%) G Suite
9 3 (0.75%) GCP
10 2 (0.50%) Dynamics 365
10 2 (0.50%) IaaS
10 2 (0.50%) PowerApps
11 1 (0.25%) Cloud Computing
11 1 (0.25%) Google Analytics
11 1 (0.25%) PaaS
Communications & Networking
1 57 (14.29%) DNS
2 52 (13.03%) Firewall
2 52 (13.03%) TCP/IP
3 51 (12.78%) DHCP
4 38 (9.52%) LAN
5 33 (8.27%) WAN
6 32 (8.02%) VPN
7 23 (5.76%) VoIP
8 20 (5.01%) Wireless
9 12 (3.01%) VLAN
9 12 (3.01%) Wi-Fi
10 10 (2.51%) Internet
10 10 (2.51%) Remote Desktop
11 8 (2.01%) IP Telephony
11 8 (2.01%) SAN
12 7 (1.75%) Skype
13 6 (1.50%) PBX
14 5 (1.25%) Cisco IOS
15 4 (1.00%) Network Security
15 4 (1.00%) WebEx
Database & Business Intelligence
1 18 (4.51%) SQL Server
2 4 (1.00%) SQL Server 2000
3 3 (0.75%) Amazon RDS
3 3 (0.75%) MySQL
4 2 (0.50%) Big Data
4 2 (0.50%) Blockchain
4 2 (0.50%) Data Warehouse
4 2 (0.50%) Hadoop
4 2 (0.50%) Power BI
5 1 (0.25%) Crystal Reports
5 1 (0.25%) SQL Server Reporting Services
Development Applications
1 1 (0.25%) JIRA
1 1 (0.25%) Visual Studio
General
1 33 (8.27%) Finance
2 18 (4.51%) French Language
3 16 (4.01%) Telecoms
4 12 (3.01%) Law
5 8 (2.01%) Banking
5 8 (2.01%) Legal
6 6 (1.50%) Public Sector
7 5 (1.25%) Manufacturing
7 5 (1.25%) Marketing
7 5 (1.25%) Retail
8 2 (0.50%) Advertising
8 2 (0.50%) Billing
8 2 (0.50%) Pharmaceutical
9 1 (0.25%) Aerospace
9 1 (0.25%) Automotive
9 1 (0.25%) Electronics
9 1 (0.25%) Games
9 1 (0.25%) Housing Association
Libraries, Frameworks & Software Standards
1 3 (0.75%) WML
2 2 (0.50%) FIX Protocol
2 2 (0.50%) HTML
3 1 (0.25%) 802.1X
3 1 (0.25%) ADSI
3 1 (0.25%) COM
3 1 (0.25%) CSS
3 1 (0.25%) REST
Miscellaneous
1 22 (5.51%) Driving Licence
2 21 (5.26%) Management Information System
3 16 (4.01%) Self-Motivation
4 15 (3.76%) Analytical Skills
5 12 (3.01%) iPhone
6 6 (1.50%) Data Centre
6 6 (1.50%) Smartphone
7 5 (1.25%) Video Conferencing
8 3 (0.75%) Handset
8 3 (0.75%) iPad
8 3 (0.75%) Replication
9 2 (0.50%) Blackberry
9 2 (0.50%) EPoS
9 2 (0.50%) Hedge funds
9 2 (0.50%) Life Science
9 2 (0.50%) PDA
9 2 (0.50%) User Experience
10 1 (0.25%) Hybrid Cloud
10 1 (0.25%) Private Cloud
10 1 (0.25%) Social Media
Operating Systems
1 306 (76.69%) Windows
2 137 (34.34%) Windows 10
3 108 (27.07%) Windows Server
4 49 (12.28%) Windows Server 2012
5 44 (11.03%) Windows 7
6 25 (6.27%) Windows Server 2008
7 24 (6.02%) Android
8 22 (5.51%) Windows Server 2016
9 18 (4.51%) Linux
9 18 (4.51%) Windows 8
10 17 (4.26%) Windows Server 2019
11 7 (1.75%) Apple iOS
12 6 (1.50%) Mac OS
13 5 (1.25%) Windows Server 2003
14 4 (1.00%) Windows XP
15 3 (0.75%) Mac OS X
15 3 (0.75%) Unix
15 3 (0.75%) VMS
15 3 (0.75%) Windows Vista
16 2 (0.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 82 (20.55%) ITIL
2 50 (12.53%) Problem-Solving
3 21 (5.26%) Infrastructure Engineering
4 18 (4.51%) Incident Management
5 15 (3.76%) Change Management
6 14 (3.51%) Migration
7 13 (3.26%) Break/Fix
7 13 (3.26%) Time Management
8 12 (3.01%) Problem Management
9 11 (2.76%) ITSM
10 10 (2.51%) Service Delivery
11 9 (2.26%) Kalman Filter
11 9 (2.26%) Root Cause Analysis
12 8 (2.01%) Agile Software Development
12 8 (2.01%) Line Management
12 8 (2.01%) Mobile Device Management
12 8 (2.01%) Service Management
12 8 (2.01%) Software Delivery
12 8 (2.01%) Software Deployment
12 8 (2.01%) Ticket Management
Programming Languages
1 32 (8.02%) SQL
2 19 (4.76%) PowerShell
3 3 (0.75%) C
4 1 (0.25%) Bash Shell
4 1 (0.25%) C#
4 1 (0.25%) JavaScript
4 1 (0.25%) PHP
4 1 (0.25%) T-SQL
4 1 (0.25%) VBA
Qualifications
1 35 (8.77%) Microsoft Certification
2 25 (6.27%) Security Cleared
3 23 (5.76%) Degree
4 18 (4.51%) SC Cleared
5 12 (3.01%) A+ Certification
5 12 (3.01%) Cisco Certification
5 12 (3.01%) MCP
6 11 (2.76%) CCNA
7 8 (2.01%) MCSE
8 7 (1.75%) DBS Check
8 7 (1.75%) HNC
8 7 (1.75%) ITIL Certification
8 7 (1.75%) MCDST
8 7 (1.75%) MCSA
9 6 (1.50%) BPSS Clearance
10 4 (1.00%) CCSA
11 2 (0.50%) MCITP
12 1 (0.25%) AWS Certification
12 1 (0.25%) DV Cleared
12 1 (0.25%) Master's Degree
Quality Assurance & Compliance
1 54 (13.53%) SLA
2 2 (0.50%) QA
3 1 (0.25%) Cyber Essentials
3 1 (0.25%) Cyber Essentials PLUS
System Software
1 266 (66.67%) Active Directory
2 64 (16.04%) VMware Infrastructure
3 42 (10.53%) Hyper-V
4 14 (3.51%) XenApp
5 10 (2.51%) XenDesktop
6 9 (2.26%) BitLocker
7 8 (2.01%) VMware Workstation
7 8 (2.01%) vSphere
8 7 (1.75%) VMware ESXi
9 5 (1.25%) Terminal Server
10 3 (0.75%) Docker
10 3 (0.75%) Firmware
10 3 (0.75%) Terminal Services
10 3 (0.75%) VirtualBox
11 2 (0.50%) KVM
12 1 (0.25%) Microsoft Virtual Server
12 1 (0.25%) Virtual Desktop
12 1 (0.25%) Virtual Machines
12 1 (0.25%) Virtual Servers
Systems Management
1 55 (13.78%) SCCM
2 24 (6.02%) Microsoft Intune
3 4 (1.00%) Backup Exec
3 4 (1.00%) Norton AntiVirus
3 4 (1.00%) SCOM
4 3 (0.75%) AirWatch
4 3 (0.75%) SCSM
4 3 (0.75%) vCenter Server
5 2 (0.50%) WSUS
6 1 (0.25%) PaperCut
Vendors
1 198 (49.62%) Microsoft
2 101 (25.31%) VMware
3 59 (14.79%) Cisco
4 55 (13.78%) Citrix
5 24 (6.02%) Apple
6 23 (5.76%) Google
7 13 (3.26%) Symantec
7 13 (3.26%) Veeam
8 11 (2.76%) HP
8 11 (2.76%) Sophos
9 10 (2.51%) McAfee
10 8 (2.01%) Dell
10 8 (2.01%) ServiceNow
11 7 (1.75%) Avaya
12 6 (1.50%) CheckPoint
13 5 (1.25%) EMC
13 5 (1.25%) Mitel
14 4 (1.00%) Meraki
14 4 (1.00%) Remedy
14 4 (1.00%) SAP