Period
to 13 April 2021

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies during the 6 months to 13 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 433 321 317
Rank change year-on-year -112 -4 +1
Permanent jobs requiring a 2nd Line Support 506 1,070 1,532
As % of all permanent jobs advertised in the UK 0.61% 0.94% 1.03%
As % of the Job Titles category 0.65% 0.99% 1.07%
Number of salaries quoted 440 951 1,366
10th Percentile £21,750 £22,000 £21,250
25th Percentile £24,250 £24,938 £24,000
Median annual salary (50th Percentile) £28,000 £28,000 £27,500
Median % change year-on-year - +1.82% -
75th Percentile £33,250 £33,750 £33,750
90th Percentile £36,000 £37,000 £37,500
UK excluding London median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,346 108,572 142,944
% of permanent IT jobs with a recognized job title 93.13% 95.37% 96.02%
Number of salaries quoted 60,849 88,179 115,251
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Support over the 6 months to 13 April 2021.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -113 472 £28,000 - 53
UK excluding London -39 379 £27,500 - 47
South East +10 111 £28,800 +2.86% 13
London -105 106 £33,000 +4.76% 7
North of England -21 78 £26,000 +4.00% 14
Midlands +37 75 £26,000 - 11
South West -22 63 £27,500 - 3
Work from Home -74 53 £28,000 +6.06% 7
West Midlands +8 42 £25,250 -0.98% 6
Yorkshire +8 40 £25,500 -2.86% 2
East of England +6 39 £26,500 -3.64% 5
East Midlands +34 32 £27,650 +5.33% 5
North West -11 30 £27,500 +10.00% 12
Scotland -3 11 £28,500 +3.64% 1
North East -10 8 £25,500 +2.00%
Wales +23 4 £27,750 -9.76%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 April 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 379 (74.90%) Windows
2 309 (61.07%) Active Directory
3 300 (59.29%) Microsoft 365
4 252 (49.80%) Microsoft
5 170 (33.60%) Windows 10
6 144 (28.46%) Windows Server
7 142 (28.06%) ITIL
8 141 (27.87%) Azure
9 124 (24.51%) VMware
10 83 (16.40%) VMware Infrastructure
10 83 (16.40%) Microsoft Office
11 82 (16.21%) SLA
12 77 (15.22%) DNS
12 77 (15.22%) MS Exchange
13 71 (14.03%) Problem-Solving
14 69 (13.64%) SharePoint
14 69 (13.64%) Citrix
15 68 (13.44%) DHCP
16 67 (13.24%) SCCM
17 61 (12.06%) Firewall
18 58 (11.46%) TCP/IP
19 56 (11.07%) Cisco
20 52 (10.28%) LAN
21 51 (10.08%) Windows 7
22 50 (9.88%) Windows Server 2012
23 49 (9.68%) SQL
23 49 (9.68%) Finance
24 47 (9.29%) Hyper-V
25 43 (8.50%) VoIP
25 43 (8.50%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (15.22%) MS Exchange
2 69 (13.64%) SharePoint
3 18 (3.56%) Exchange Server 2010
4 13 (2.57%) Exchange Server 2013
5 9 (1.78%) Exchange Server 2007
5 9 (1.78%) Skype for Business
6 5 (0.99%) IIS
7 1 (0.20%) CMS
7 1 (0.20%) Elasticsearch
Applications
1 83 (16.40%) Microsoft Office
2 14 (2.77%) Microsoft Excel
2 14 (2.77%) Microsoft PowerPoint
3 7 (1.38%) MS Visio
4 1 (0.20%) Adobe Creative Suite
Business Applications
1 5 (0.99%) Remedy ITSM
2 2 (0.40%) Dynamics CRM
3 1 (0.20%) Dynamics AX
3 1 (0.20%) Orchard Housing
Cloud Services
1 300 (59.29%) Microsoft 365
2 141 (27.87%) Azure
3 19 (3.75%) AWS
3 19 (3.75%) Azure Active Directory
4 17 (3.36%) Mimecast
5 14 (2.77%) OneDrive
6 13 (2.57%) SaaS
7 6 (1.19%) Google Workspace
8 5 (0.99%) GCP
9 4 (0.79%) Dynamics 365
9 4 (0.79%) Power Platform
10 3 (0.59%) IaaS
11 2 (0.40%) PaaS
12 1 (0.20%) Amazon EC2
12 1 (0.20%) Amazon S3
12 1 (0.20%) CloudFront
12 1 (0.20%) OpenShift
12 1 (0.20%) PowerApps
12 1 (0.20%) Route 53
12 1 (0.20%) Virtual Private Cloud
Communications & Networking
1 77 (15.22%) DNS
2 68 (13.44%) DHCP
3 61 (12.06%) Firewall
4 58 (11.46%) TCP/IP
5 52 (10.28%) LAN
6 43 (8.50%) VoIP
6 43 (8.50%) VPN
7 41 (8.10%) WAN
8 22 (4.35%) Wireless
9 20 (3.95%) VLAN
10 19 (3.75%) Wi-Fi
11 14 (2.77%) Internet
12 12 (2.37%) Remote Desktop
13 11 (2.17%) SAN
13 11 (2.17%) Skype
14 8 (1.58%) Cisco IOS
15 6 (1.19%) NAS
15 6 (1.19%) PBX
15 6 (1.19%) WebEx
16 5 (0.99%) WLAN
Database & Business Intelligence
1 13 (2.57%) SQL Server
2 7 (1.38%) SQL Server 2000
3 6 (1.19%) Amazon RDS
4 3 (0.59%) Data Warehouse
5 2 (0.40%) Big Data
5 2 (0.40%) Hadoop
6 1 (0.20%) Azure SQL Database
6 1 (0.20%) Crystal Reports
6 1 (0.20%) MS Access
6 1 (0.20%) MySQL
6 1 (0.20%) SQL Server 2005
6 1 (0.20%) SQL Server 2008
6 1 (0.20%) SQL Server Reporting Services
Development Applications
1 2 (0.40%) JIRA
2 1 (0.20%) Artifactory
2 1 (0.20%) Git (software)
2 1 (0.20%) Maven
2 1 (0.20%) SonarQube
2 1 (0.20%) Visual Studio
General
1 49 (9.68%) Finance
2 29 (5.73%) Law
3 17 (3.36%) Telecoms
4 16 (3.16%) Banking
4 16 (3.16%) French Language
5 12 (2.37%) Legal
5 12 (2.37%) Retail
6 3 (0.59%) Automotive
6 3 (0.59%) Billing
6 3 (0.59%) Games
6 3 (0.59%) Investment Banking
6 3 (0.59%) Manufacturing
6 3 (0.59%) Marketing
6 3 (0.59%) Pharmaceutical
7 2 (0.40%) Front Office
7 2 (0.40%) Public Sector
8 1 (0.20%) Advertising
8 1 (0.20%) Back Office
8 1 (0.20%) Czech Language
8 1 (0.20%) Financial Institution
Libraries, Frameworks & Software Standards
1 11 (2.17%) WML
2 2 (0.40%) FIX Protocol
2 2 (0.40%) LDAP
3 1 (0.20%) .NET
3 1 (0.20%) 802.1X
3 1 (0.20%) COM
3 1 (0.20%) CSS
3 1 (0.20%) HTML
3 1 (0.20%) Kafka
3 1 (0.20%) Spring
3 1 (0.20%) WSH
Miscellaneous
1 22 (4.35%) Self-Motivation
2 19 (3.75%) Driving Licence
3 18 (3.56%) Management Information System
4 17 (3.36%) Analytical Skills
5 13 (2.57%) iPhone
6 8 (1.58%) Video Conferencing
7 7 (1.38%) iPad
8 6 (1.19%) Blackberry
8 6 (1.19%) Smartphone
9 3 (0.59%) Data Centre
9 3 (0.59%) Hybrid Cloud
9 3 (0.59%) Public Cloud
9 3 (0.59%) Replication
9 3 (0.59%) Smart City
10 2 (0.40%) Handset
10 2 (0.40%) Hedge funds
10 2 (0.40%) NHS
10 2 (0.40%) Private Cloud
11 1 (0.20%) Thin Client
11 1 (0.20%) Video\Live Streaming
Operating Systems
1 379 (74.90%) Windows
2 170 (33.60%) Windows 10
3 144 (28.46%) Windows Server
4 51 (10.08%) Windows 7
5 50 (9.88%) Windows Server 2012
6 32 (6.32%) Windows Server 2008
7 26 (5.14%) Android
7 26 (5.14%) Linux
8 24 (4.74%) Windows Server 2019
9 22 (4.35%) Windows 8
9 22 (4.35%) Windows Server 2016
10 8 (1.58%) Apple iOS
10 8 (1.58%) Windows Server 2003
10 8 (1.58%) Windows XP
11 6 (1.19%) Mac OS
11 6 (1.19%) Mac OS X
11 6 (1.19%) Windows Vista
12 3 (0.59%) VMS
13 2 (0.40%) SUSE
13 2 (0.40%) Unix
Processes & Methodologies
1 142 (28.06%) ITIL
2 71 (14.03%) Problem-Solving
3 36 (7.11%) Line Management
4 25 (4.94%) Service Delivery
4 25 (4.94%) Service Management
5 24 (4.74%) Incident Management
6 20 (3.95%) Agile Software Development
6 20 (3.95%) Mentoring
7 17 (3.36%) Change Management
8 16 (3.16%) Time Management
9 14 (2.77%) Asset Management
9 14 (2.77%) DevOps
9 14 (2.77%) Migration
10 13 (2.57%) Problem Management
11 12 (2.37%) Release Management
11 12 (2.37%) Security Patching
12 11 (2.17%) ITSM
12 11 (2.17%) Mobile Device Management
12 11 (2.17%) Self-Awareness
12 11 (2.17%) Ticket Management
Programming Languages
1 49 (9.68%) SQL
2 22 (4.35%) PowerShell
3 3 (0.59%) C
3 3 (0.59%) Python
4 2 (0.40%) C#
4 2 (0.40%) Java
4 2 (0.40%) PHP
5 1 (0.20%) VBA
5 1 (0.20%) VBScript
Qualifications
1 38 (7.51%) Microsoft Certification
2 37 (7.31%) Security Cleared
3 20 (3.95%) Cisco Certification
3 20 (3.95%) SC Cleared
4 19 (3.75%) CCNA
5 18 (3.56%) MCSE
6 16 (3.16%) MCP
7 13 (2.57%) Degree
8 12 (2.37%) MCSA
9 9 (1.78%) ITIL Certification
9 9 (1.78%) ITIL Foundation Certificate
10 6 (1.19%) A+ Certification
11 5 (0.99%) Citrix Certification
11 5 (0.99%) DBS Check
11 5 (0.99%) MCITP
12 4 (0.79%) CCSA
13 3 (0.59%) BPSS Clearance
13 3 (0.59%) MCDST
13 3 (0.59%) Network+ Certification
13 3 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 82 (16.21%) SLA
2 4 (0.79%) QA
3 1 (0.20%) Cyber Essentials
3 1 (0.20%) Cyber Essentials PLUS
3 1 (0.20%) GDPR
3 1 (0.20%) MiFID
System Software
1 309 (61.07%) Active Directory
2 83 (16.40%) VMware Infrastructure
3 47 (9.29%) Hyper-V
4 20 (3.95%) XenApp
5 16 (3.16%) XenDesktop
6 12 (2.37%) vSphere
7 10 (1.98%) VMware ESXi
7 10 (1.98%) VMware Workstation
8 9 (1.78%) BitLocker
9 4 (0.79%) Firmware
9 4 (0.79%) Virtual Desktop
9 4 (0.79%) Virtual Machines
10 3 (0.59%) Docker
10 3 (0.59%) Terminal Services
11 2 (0.40%) KVM
11 2 (0.40%) Microsoft Virtual Server
11 2 (0.40%) Virtual Servers
12 1 (0.20%) VirtualBox
Systems Management
1 67 (13.24%) SCCM
2 18 (3.56%) Microsoft Intune
3 8 (1.58%) Norton AntiVirus
4 6 (1.19%) Backup Exec
4 6 (1.19%) Jamf Pro
5 5 (0.99%) vCenter Server
6 3 (0.59%) SCSM
7 2 (0.40%) WSUS
8 1 (0.20%) AirWatch
8 1 (0.20%) Cisco CUCM
8 1 (0.20%) Kubernetes
Vendors
1 252 (49.80%) Microsoft
2 124 (24.51%) VMware
3 69 (13.64%) Citrix
4 56 (11.07%) Cisco
5 39 (7.71%) Apple
6 23 (4.55%) Google
7 21 (4.15%) Sophos
8 20 (3.95%) Symantec
9 17 (3.36%) Veeam
10 15 (2.96%) McAfee
11 14 (2.77%) HP
12 10 (1.98%) ServiceNow
13 7 (1.38%) ConnectWise
14 6 (1.19%) CheckPoint
14 6 (1.19%) iManage
14 6 (1.19%) Meraki
14 6 (1.19%) SolarWinds
14 6 (1.19%) TOWER Software
15 5 (0.99%) Avaya
15 5 (0.99%) Remedy