Period
to 26 April 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 26 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 310 312 293
Rank change year-on-year +2 -19 -36
Permanent jobs requiring a 2nd Line Support 1,764 1,725 2,295
As % of all permanent IT jobs advertised in the UK 1.00% 1.01% 1.12%
As % of the Job Titles category 1.03% 1.05% 1.16%
Number of salaries quoted 1,589 1,571 2,108
UK median annual salary £27,500 £27,000 £26,500
Median salary % change year-on-year +1.85% +1.89% +1.92%
10th Percentile £21,250 £21,000 £21,000
90th Percentile £37,500 £35,000 £35,325
UK excluding London median annual salary £26,000 £25,500 £25,500
% change year-on-year +1.96% - +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170,562 164,124 197,710
% of permanent IT jobs with a recognized job title 96.47% 96.56% 96.59%
Number of salaries quoted 139,513 136,338 165,923
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 26 April 2018.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,693 £27,500 +1.85% 233
UK excluding London -35 1,092 £26,000 +1.96% 179
London +12 640 £30,000 - 67
South East -57 339 £26,500 +1.92% 60
North of England -18 242 £25,500 +2.00% 32
Midlands +23 164 £25,000 +4.17% 28
East of England +25 159 £26,500 -3.64% 29
South West +29 148 £25,500 +2.00% 17
North West -9 123 £26,000 +7.22% 20
Yorkshire -28 103 £25,000 - 11
West Midlands +14 89 £25,000 +4.17% 18
East Midlands +18 75 £25,000 +4.17% 10
Scotland -34 28 £28,000 +12.00% 9
North East -19 16 £31,500 +23.53% 1
Wales +1 11 £27,500 +12.24% 3
Northern Ireland +6 6 £24,500 +11.36%
Channel Islands 0 1 £35,000 +29.63% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 April 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,307 (74.09%) Windows
2 963 (54.59%) Active Directory
3 931 (52.78%) Microsoft
4 634 (35.94%) Windows Server
5 535 (30.33%) Office 365
6 533 (30.22%) Microsoft Office
7 471 (26.70%) Windows 7
8 419 (23.75%) VMware
9 405 (22.96%) ITIL
10 404 (22.90%) MS Exchange
11 336 (19.05%) Windows 10
12 334 (18.93%) Windows Server 2008
13 308 (17.46%) Windows Server 2012
14 268 (15.19%) Citrix
15 266 (15.08%) Problem-Solving
16 240 (13.61%) SQL
17 233 (13.21%) Firewall
18 222 (12.59%) Microsoft Certification
19 216 (12.24%) DNS
20 211 (11.96%) Cisco
21 207 (11.73%) SLA
22 193 (10.94%) Finance
23 189 (10.71%) TCP/IP
24 183 (10.37%) DHCP
25 180 (10.20%) VMware Infrastructure
26 174 (9.86%) Linux
27 164 (9.30%) LAN
28 154 (8.73%) Hyper-V
29 151 (8.56%) SCCM
30 147 (8.33%) WAN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 404 (22.90%) MS Exchange
2 147 (8.33%) Exchange Server 2010
3 102 (5.78%) SharePoint
4 90 (5.10%) Exchange Server 2013
5 69 (3.91%) Exchange Server 2007
6 58 (3.29%) Skype for Business
7 44 (2.49%) IIS
8 29 (1.64%) Blackberry Enterprise Server
9 13 (0.74%) Apache
10 11 (0.62%) Exchange Server 2003
11 7 (0.40%) nginx
12 6 (0.34%) IBM Notes
13 5 (0.28%) DataSynapse
13 5 (0.28%) SharePoint 2013
14 3 (0.17%) JBoss
14 3 (0.17%) SharePoint 2010
14 3 (0.17%) WordPress
15 2 (0.11%) IBM Domino
15 2 (0.11%) Tomcat
15 2 (0.11%) WebSphere
Applications
1 533 (30.22%) Microsoft Office
2 80 (4.54%) Microsoft Excel
3 43 (2.44%) Microsoft PowerPoint
4 11 (0.62%) MS Visio
5 3 (0.17%) Adobe Creative Suite
5 3 (0.17%) AutoCAD
5 3 (0.17%) Spreadsheet
6 2 (0.11%) CATIA
6 2 (0.11%) Siemens NX
7 1 (0.057%) Acrobat
7 1 (0.057%) Mozilla Thunderbird
Business Applications
1 16 (0.91%) Remedy ITSM
2 14 (0.79%) Dynamics CRM
3 10 (0.57%) Dynamics NAV
4 7 (0.40%) Carpe Diem
4 7 (0.40%) NetSuite
5 6 (0.34%) Elite 3E
5 6 (0.34%) Visualfiles
6 4 (0.23%) assyst
6 4 (0.23%) Dynamics AX
6 4 (0.23%) Rolfe and Nolan
7 2 (0.11%) Oracle Cash Management
7 2 (0.11%) Oracle EBS
7 2 (0.11%) Oracle Payables
7 2 (0.11%) Oracle Receivables
7 2 (0.11%) SAP PM
7 2 (0.11%) SAP R/3
7 2 (0.11%) thinkFolio
8 1 (0.057%) Cognos Business Intelligence
8 1 (0.057%) Orchard Housing
8 1 (0.057%) Salesforce.com CRM
Cloud Services
1 535 (30.33%) Office 365
2 107 (6.07%) Microsoft Azure
3 28 (1.59%) Amazon AWS
4 22 (1.25%) Mimecast
4 22 (1.25%) SaaS
5 12 (0.68%) OneDrive
6 11 (0.62%) Adobe Creative Cloud
7 10 (0.57%) Cloud Computing
8 6 (0.34%) Azure Active Directory
9 5 (0.28%) G Suite
10 4 (0.23%) Dropbox
10 4 (0.23%) Dynamics 365
11 3 (0.17%) PaaS
12 2 (0.11%) IaaS
13 1 (0.057%) Sage Pay
13 1 (0.057%) Salesforce Service Cloud
13 1 (0.057%) Slack
Communications & Networking
1 233 (13.21%) Firewall
2 216 (12.24%) DNS
3 189 (10.71%) TCP/IP
4 183 (10.37%) DHCP
5 164 (9.30%) LAN
6 147 (8.33%) WAN
7 119 (6.75%) VPN
8 109 (6.18%) VoIP
9 67 (3.80%) VLAN
10 66 (3.74%) Skype
11 55 (3.12%) Wi-Fi
12 47 (2.66%) Internet
12 47 (2.66%) Wireless
13 33 (1.87%) Remote Desktop
14 28 (1.59%) SAN
15 20 (1.13%) NetScaler
15 20 (1.13%) Network Security
16 17 (0.96%) MPLS
17 15 (0.85%) IP Telephony
17 15 (0.85%) ISDN
Database & Business Intelligence
1 120 (6.80%) SQL Server
2 20 (1.13%) MySQL
3 14 (0.79%) Hadoop
4 11 (0.62%) Data Warehouse
4 11 (0.62%) SQL Server 2005
5 9 (0.51%) Oracle Database
6 8 (0.45%) DTS
6 8 (0.45%) SQL Server Integration Services
7 6 (0.34%) Big Data
7 6 (0.34%) SQL Server 2008
7 6 (0.34%) SQL Server 2016
8 5 (0.28%) PostgreSQL
9 4 (0.23%) Power BI
9 4 (0.23%) SQL Server 2012
10 3 (0.17%) Blockchain
10 3 (0.17%) BusinessObjects
10 3 (0.17%) Ingres
10 3 (0.17%) SQL Server 2000
10 3 (0.17%) SQL Server 2014
11 2 (0.11%) SAP BW
Development Applications
1 28 (1.59%) JIRA
2 2 (0.11%) TestRail
3 1 (0.057%) SQL Server Management Studio (SSMS)
General
1 193 (10.94%) Finance
2 98 (5.56%) Retail
3 65 (3.68%) Law
4 58 (3.29%) Legal
5 45 (2.55%) Advertising
6 36 (2.04%) Manufacturing
7 35 (1.98%) Banking
8 32 (1.81%) Telecoms
9 22 (1.25%) Marketing
10 16 (0.91%) Electronics
11 12 (0.68%) Financial Institution
12 11 (0.62%) Games
13 10 (0.57%) Military
14 9 (0.51%) Back Office
15 8 (0.45%) French Language
16 7 (0.40%) Front Office
17 6 (0.34%) Automotive
18 5 (0.28%) General Ledger
18 5 (0.28%) German Language
19 3 (0.17%) Investment Banking
Libraries, Frameworks & Software Standards
1 20 (1.13%) HTML
2 18 (1.02%) XML
3 11 (0.62%) .NET
3 11 (0.62%) CSS
3 11 (0.62%) LAMP
4 9 (0.51%) Software Packaging
4 9 (0.51%) Web Services
5 7 (0.40%) LEMP Stack
5 7 (0.40%) XSLT
6 5 (0.28%) FIX Protocol
7 3 (0.17%) Apache Flex
7 3 (0.17%) ASP.NET
7 3 (0.17%) COM
8 2 (0.11%) .NET Framework
8 2 (0.11%) jQuery
8 2 (0.11%) MAPI
8 2 (0.11%) Middleware
9 1 (0.057%) Angular 2
9 1 (0.057%) Oracle Fusion
9 1 (0.057%) XMPP
Miscellaneous
1 96 (5.44%) iPhone
2 84 (4.76%) Analytical Skills
3 73 (4.14%) Blackberry
4 63 (3.57%) Driving Licence
5 53 (3.00%) Self-Motivation
6 41 (2.32%) iPad
7 33 (1.87%) Management Information System
8 30 (1.70%) Computer Science
9 25 (1.42%) EPoS
10 24 (1.36%) Smartphone
11 22 (1.25%) Data Centre
11 22 (1.25%) User Experience
12 21 (1.19%) Fat Client
12 21 (1.19%) Thin Client
13 18 (1.02%) Video Conferencing
14 17 (0.96%) PDA
15 12 (0.68%) Enterprise Software
16 10 (0.57%) Mobile App
16 10 (0.57%) Mobile Computing
16 10 (0.57%) NHS
Operating Systems
1 1,307 (74.09%) Windows
2 634 (35.94%) Windows Server
3 471 (26.70%) Windows 7
4 336 (19.05%) Windows 10
5 334 (18.93%) Windows Server 2008
6 308 (17.46%) Windows Server 2012
7 174 (9.86%) Linux
8 129 (7.31%) Windows 8
9 71 (4.02%) Windows Server 2003
10 64 (3.63%) Android
11 60 (3.40%) Unix
12 57 (3.23%) Apple iOS
12 57 (3.23%) Windows XP
13 54 (3.06%) Mac OS X
14 19 (1.08%) Mac OS
15 16 (0.91%) Windows Phone
16 15 (0.85%) Ubuntu
17 14 (0.79%) Red Hat Enterprise Linux
17 14 (0.79%) Solaris
17 14 (0.79%) Windows Vista
Processes & Methodologies
1 405 (22.96%) ITIL
2 266 (15.08%) Problem-Solving
3 94 (5.33%) Service Management
4 82 (4.65%) Incident Management
5 80 (4.54%) Service Delivery
6 56 (3.17%) Problem Management
7 51 (2.89%) Time Management
8 50 (2.83%) CRM
9 48 (2.72%) ITSM
10 42 (2.38%) ITIL V3
11 35 (1.98%) Stakeholder Management
12 30 (1.70%) Asset Management
12 30 (1.70%) Mathematics
13 29 (1.64%) ERP
14 28 (1.59%) Root Cause Analysis
15 26 (1.47%) Patch Management
16 25 (1.42%) Change Management
17 24 (1.36%) Business Intelligence
17 24 (1.36%) Configuration Management
17 24 (1.36%) Mobile Device Management
Programming Languages
1 240 (13.61%) SQL
2 66 (3.74%) PowerShell
3 26 (1.47%) C
4 17 (0.96%) Java
4 17 (0.96%) Python
5 14 (0.79%) C#
5 14 (0.79%) PHP
6 12 (0.68%) JavaScript
6 12 (0.68%) T-SQL
7 11 (0.62%) Bash Shell
7 11 (0.62%) Perl
8 8 (0.45%) VB
9 6 (0.34%) Shell Script
9 6 (0.34%) VBA
10 5 (0.28%) C++
11 3 (0.17%) VB.NET
11 3 (0.17%) VBScript
12 1 (0.057%) Ruby
Qualifications
1 222 (12.59%) Microsoft Certification
2 94 (5.33%) MCSE
3 93 (5.27%) Degree
4 77 (4.37%) MCSA
5 71 (4.02%) MCP
6 62 (3.51%) Cisco Certification
7 60 (3.40%) Security Cleared
8 59 (3.34%) CCNA
9 46 (2.61%) SC Cleared
10 41 (2.32%) ITIL Certification
11 27 (1.53%) A+ Certification
11 27 (1.53%) MCITP
12 23 (1.30%) MCDST
13 18 (1.02%) ITIL Foundation Certificate
14 17 (0.96%) Computer Science Degree
15 14 (0.79%) DBS Check
16 10 (0.57%) MOS
17 9 (0.51%) Network+ Certification
18 8 (0.45%) VMware Certified Professional (VCP)
19 5 (0.28%) CCNP
Quality Assurance & Compliance
1 207 (11.73%) SLA
2 10 (0.57%) ISO/IEC 27001
3 8 (0.45%) Data Quality
3 8 (0.45%) PMO
4 7 (0.40%) PCI DSS
4 7 (0.40%) Sarbanes-Oxley
5 4 (0.23%) QA
6 1 (0.057%) MiFID
6 1 (0.057%) Solvency II
System Software
1 963 (54.59%) Active Directory
2 180 (10.20%) VMware Infrastructure
3 154 (8.73%) Hyper-V
4 57 (3.23%) XenApp
5 28 (1.59%) XenDesktop
6 24 (1.36%) vSphere
7 18 (1.02%) Terminal Services
8 17 (0.96%) VMware ESXi
9 14 (0.79%) Docker
10 12 (0.68%) Microsoft App-V
11 11 (0.62%) BitLocker
12 9 (0.51%) Virtual Desktop
12 9 (0.51%) VMware Workstation
13 8 (0.45%) Terminal Server
14 7 (0.40%) Virtual Machines
15 6 (0.34%) Citrix Presentation Server
15 6 (0.34%) XenServer
16 5 (0.28%) VirtualBox
17 4 (0.23%) KVM
17 4 (0.23%) pfSense
Systems Management
1 151 (8.56%) SCCM
2 41 (2.32%) Backup Exec
3 19 (1.08%) Systems Management Server (SMS)
4 14 (0.79%) WSUS
5 13 (0.74%) Norton AntiVirus
6 11 (0.62%) AirWatch
6 11 (0.62%) Jamf Pro
7 9 (0.51%) Kubernetes
7 9 (0.51%) SCOM
8 8 (0.45%) FortiGate
8 8 (0.45%) Nagios
8 8 (0.45%) ServiceCenter
9 7 (0.40%) BMC PATROL
9 7 (0.40%) cPanel
9 7 (0.40%) Plesk
10 6 (0.34%) DameWare
10 6 (0.34%) Microsoft Clustering
10 6 (0.34%) vCenter Server
10 6 (0.34%) XenMobile
11 4 (0.23%) Bacula
Vendors
1 931 (52.78%) Microsoft
2 419 (23.75%) VMware
3 268 (15.19%) Citrix
4 211 (11.96%) Cisco
5 142 (8.05%) Apple
6 75 (4.25%) HP
7 48 (2.72%) Google
8 47 (2.66%) Oracle
9 44 (2.49%) Dell
10 38 (2.15%) SAP
10 38 (2.15%) Veeam
11 34 (1.93%) Avaya
11 34 (1.93%) iManage
12 32 (1.81%) Ivanti
12 32 (1.81%) Remedy
13 30 (1.70%) Juniper
13 30 (1.70%) Mitel
14 25 (1.42%) Sophos
14 25 (1.42%) Symantec
15 21 (1.19%) Red Hat