Period
to 23 September 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 23 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 295 354 333
Rank change year-on-year +59 -21 -26
Permanent jobs requiring a 2nd Line Support 1,555 1,503 1,762
As % of all permanent IT jobs advertised in the UK 1.11% 0.91% 1.00%
As % of the Job Titles category 1.16% 0.95% 1.04%
Number of salaries quoted 1,380 1,359 1,642
UK median annual salary £27,500 £27,500 £27,500
10th Percentile £21,000 £21,250 £21,250
90th Percentile £37,500 £36,000 £35,750
UK excluding London median annual salary £26,000 £26,000 £25,500
% change year-on-year - +1.96% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 134,078 158,754 168,682
% of permanent IT jobs with a recognized job title 95.77% 96.03% 96.01%
Number of salaries quoted 106,768 127,893 135,219
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 23 September 2019.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 1,459 £27,500 - 299
UK excluding London +47 997 £26,000 - 251
London +71 508 £30,500 +1.67% 65
South East +32 321 £27,500 - 75
North of England +68 295 £22,500 -6.25% 55
Yorkshire +56 190 £22,000 -12.00% 22
South West +31 124 £26,500 +8.16% 43
Midlands +35 120 £26,000 - 34
North West +23 99 £23,500 -2.08% 32
East of England -3 91 £27,750 +4.72% 27
West Midlands +47 74 £25,000 -5.66% 21
East Midlands +11 46 £26,000 - 13
Scotland +27 31 £30,000 +22.45% 9
Wales +4 10 £25,000 +6.38% 6
North East +27 6 £27,000 +24.86% 1
Northern Ireland - 5 £26,500 - 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 September 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,063 (68.36%) Windows
2 874 (56.21%) Active Directory
3 697 (44.82%) Microsoft
4 641 (41.22%) Office 365
5 456 (29.32%) Windows 10
6 436 (28.04%) Microsoft Office
7 433 (27.85%) Windows Server
8 375 (24.12%) ITIL
9 359 (23.09%) VMware
10 340 (21.86%) Windows 7
11 292 (18.78%) MS Exchange
12 249 (16.01%) Citrix
13 237 (15.24%) VMware Infrastructure
14 232 (14.92%) Cisco
15 230 (14.79%) Problem-Solving
16 217 (13.95%) Windows Server 2012
17 216 (13.89%) Hyper-V
18 206 (13.25%) DNS
19 200 (12.86%) Firewall
20 188 (12.09%) WAN
21 181 (11.64%) DHCP
22 178 (11.45%) LAN
22 178 (11.45%) Azure
23 173 (11.13%) Finance
24 167 (10.74%) TCP/IP
25 163 (10.48%) SLA
26 159 (10.23%) Windows Server 2008
27 143 (9.20%) Cisco Certification
27 143 (9.20%) SQL
28 140 (9.00%) Microsoft Certification

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 292 (18.78%) MS Exchange
2 114 (7.33%) SharePoint
3 93 (5.98%) Exchange Server 2010
4 77 (4.95%) Exchange Server 2013
5 61 (3.92%) Skype for Business
6 34 (2.19%) IIS
7 22 (1.41%) IBM Notes
8 11 (0.71%) IBM Domino
9 10 (0.64%) Exchange Server 2003
9 10 (0.64%) SharePoint 2010
10 7 (0.45%) Exchange Server 2007
10 7 (0.45%) SharePoint 2013
11 6 (0.39%) SharePoint Server
12 4 (0.26%) Apache
12 4 (0.26%) Blackberry Enterprise Server
13 2 (0.13%) Alfresco
13 2 (0.13%) CMS
14 1 (0.064%) Confluence
14 1 (0.064%) Umbraco
14 1 (0.064%) WordPress
Applications
1 436 (28.04%) Microsoft Office
2 58 (3.73%) Microsoft Excel
3 34 (2.19%) Microsoft PowerPoint
4 15 (0.96%) MS Visio
5 8 (0.51%) Acrobat
6 4 (0.26%) Adobe Creative Suite
7 3 (0.19%) AutoCAD
8 1 (0.064%) Autodesk Inventor
8 1 (0.064%) HipChat
8 1 (0.064%) Photoshop
Business Applications
1 9 (0.58%) Dynamics AX
2 7 (0.45%) Elite 3E
3 5 (0.32%) Dynamics CRM
4 4 (0.26%) Line 50
4 4 (0.26%) Line 500
5 3 (0.19%) Carpe Diem
6 2 (0.13%) Visualfiles
7 1 (0.064%) Dynamics NAV
7 1 (0.064%) Eloqua
7 1 (0.064%) Remedy ITSM
Cloud Services
1 641 (41.22%) Office 365
2 178 (11.45%) Azure
3 47 (3.02%) AWS
4 25 (1.61%) G Suite
5 11 (0.71%) SaaS
6 8 (0.51%) Adobe Creative Cloud
6 8 (0.51%) Dynamics 365
7 6 (0.39%) Amazon S3
7 6 (0.39%) Azure Active Directory
7 6 (0.39%) Cloud Computing
7 6 (0.39%) Mimecast
7 6 (0.39%) OneDrive
7 6 (0.39%) Yammer
8 4 (0.26%) Amazon EC2
8 4 (0.26%) AWS CloudFormation
8 4 (0.26%) Virtual Private Cloud
9 3 (0.19%) Dropbox
9 3 (0.19%) GCP
9 3 (0.19%) Power Platform
9 3 (0.19%) SoftLayer
Communications & Networking
1 206 (13.25%) DNS
2 200 (12.86%) Firewall
3 188 (12.09%) WAN
4 181 (11.64%) DHCP
5 178 (11.45%) LAN
6 167 (10.74%) TCP/IP
7 128 (8.23%) VoIP
8 103 (6.62%) VPN
9 92 (5.92%) Wireless
10 75 (4.82%) Skype
11 45 (2.89%) Broadband
12 43 (2.77%) Wi-Fi
13 39 (2.51%) Internet
14 37 (2.38%) ADSL
15 36 (2.32%) VLAN
16 34 (2.19%) 3G
17 33 (2.12%) Remote Desktop
18 25 (1.61%) IP Telephony
19 21 (1.35%) Network Security
20 13 (0.84%) SAN
Database & Business Intelligence
1 92 (5.92%) SQL Server
2 13 (0.84%) MySQL
3 11 (0.71%) Relational Database
4 5 (0.32%) Big Data
5 4 (0.26%) Amazon RDS
5 4 (0.26%) SQL Server 2008
5 4 (0.26%) SQL Server 2012
6 3 (0.19%) Hadoop
6 3 (0.19%) PostgreSQL
6 3 (0.19%) RDBMS
6 3 (0.19%) SQL Server 2005
6 3 (0.19%) SQL Server 2014
6 3 (0.19%) SQL Server Integration Services
7 2 (0.13%) Power BI
7 2 (0.13%) QlikView
7 2 (0.13%) SQL Server 2000
7 2 (0.13%) SQL Server 2016
8 1 (0.064%) MongoDB
8 1 (0.064%) NoSQL
8 1 (0.064%) SQL Server Reporting Services
Development Applications
1 24 (1.54%) JIRA
2 4 (0.26%) MSI
3 3 (0.19%) Git (software)
3 3 (0.19%) Subversion
4 1 (0.064%) Visual Studio
General
1 173 (11.13%) Finance
2 70 (4.50%) Law
3 53 (3.41%) Telecoms
4 44 (2.83%) Public Sector
4 44 (2.83%) Retail
5 38 (2.44%) Banking
6 35 (2.25%) Legal
7 32 (2.06%) Marketing
8 24 (1.54%) Manufacturing
9 15 (0.96%) Electronics
10 6 (0.39%) French Language
10 6 (0.39%) Games
11 4 (0.26%) Advertising
12 3 (0.19%) Aerospace
12 3 (0.19%) Back Office
12 3 (0.19%) Financial Institution
12 3 (0.19%) Retail Banking
13 2 (0.13%) Automotive
13 2 (0.13%) Investment Banking
13 2 (0.13%) Local Government
Libraries, Frameworks & Software Standards
1 17 (1.09%) .NET
2 13 (0.84%) Web Services
3 10 (0.64%) Software Packaging
4 5 (0.32%) XML
5 4 (0.26%) ASP.NET
5 4 (0.26%) CSS
5 4 (0.26%) HTML
5 4 (0.26%) XMPP
6 3 (0.19%) jQuery
6 3 (0.19%) JSON
7 2 (0.13%) CodeIgniter
7 2 (0.13%) COM
7 2 (0.13%) HTML5
7 2 (0.13%) LAMP
7 2 (0.13%) LDAP
7 2 (0.13%) RESTful
7 2 (0.13%) X-Windows
8 1 (0.064%) CSS3
8 1 (0.064%) FIX Protocol
8 1 (0.064%) XSLT
Miscellaneous
1 75 (4.82%) Self-Motivation
2 64 (4.12%) Analytical Skills
3 55 (3.54%) Driving Licence
4 49 (3.15%) Video Conferencing
5 45 (2.89%) Data Centre
6 40 (2.57%) iPhone
7 27 (1.74%) Smartphone
8 25 (1.61%) Management Information System
9 24 (1.54%) Blackberry
10 19 (1.22%) iPad
11 18 (1.16%) EPoS
12 15 (0.96%) User Experience
13 13 (0.84%) Fat Client
13 13 (0.84%) Thin Client
14 11 (0.71%) Replication
15 9 (0.58%) e-Learning
15 9 (0.58%) Mobile Computing
16 7 (0.45%) Hedge funds
17 6 (0.39%) FMCG
18 5 (0.32%) Mobile App
Operating Systems
1 1,063 (68.36%) Windows
2 456 (29.32%) Windows 10
3 433 (27.85%) Windows Server
4 340 (21.86%) Windows 7
5 217 (13.95%) Windows Server 2012
6 159 (10.23%) Windows Server 2008
7 122 (7.85%) Linux
8 97 (6.24%) Windows 8
9 75 (4.82%) Android
10 71 (4.57%) Apple iOS
11 48 (3.09%) Mac OS
12 46 (2.96%) Unix
13 42 (2.70%) Windows Server 2003
14 41 (2.64%) Windows XP
15 30 (1.93%) Mac OS X
16 22 (1.41%) Windows Vista
17 8 (0.51%) Red Hat Enterprise Linux
18 7 (0.45%) CentOS
19 4 (0.26%) SUSE
20 3 (0.19%) Solaris
Processes & Methodologies
1 375 (24.12%) ITIL
2 230 (14.79%) Problem-Solving
3 65 (4.18%) Service Management
4 59 (3.79%) Service Delivery
5 56 (3.60%) Incident Management
6 52 (3.34%) Time Management
7 49 (3.15%) Mobile Device Management
8 47 (3.02%) Asset Management
9 39 (2.51%) Infrastructure Engineering
10 37 (2.38%) Change Management
11 35 (2.25%) Root Cause Analysis
12 34 (2.19%) Problem Management
12 34 (2.19%) Supplier Management
13 32 (2.06%) Proactive Monitoring
14 30 (1.93%) ITSM
15 29 (1.86%) Logistics
16 28 (1.80%) CRM
16 28 (1.80%) Mentoring
17 25 (1.61%) Fintech
18 24 (1.54%) Line Management
Programming Languages
1 143 (9.20%) SQL
2 65 (4.18%) PowerShell
3 34 (2.19%) C
4 12 (0.77%) C#
4 12 (0.77%) JavaScript
5 11 (0.71%) T-SQL
6 5 (0.32%) Java
7 4 (0.26%) C++
7 4 (0.26%) VBA
8 3 (0.19%) VB.NET
8 3 (0.19%) VBScript
9 2 (0.13%) PHP
9 2 (0.13%) Shell Script
9 2 (0.13%) VB
10 1 (0.064%) Python
Qualifications
1 143 (9.20%) Cisco Certification
2 140 (9.00%) Microsoft Certification
3 135 (8.68%) CCNA
4 94 (6.05%) Degree
5 84 (5.40%) CCNP
6 54 (3.47%) MCSE
7 49 (3.15%) MCITP
8 48 (3.09%) MCP
9 36 (2.32%) Security Cleared
10 34 (2.19%) MCSA
11 31 (1.99%) VMware Certified Professional (VCP)
12 30 (1.93%) ITIL Certification
13 26 (1.67%) A+ Certification
14 21 (1.35%) SC Cleared
15 18 (1.16%) ITIL Foundation Certificate
16 17 (1.09%) DBS Check
17 16 (1.03%) MCDST
18 9 (0.58%) Network+ Certification
19 8 (0.51%) Numerate Degree
20 6 (0.39%) MCTS
Quality Assurance & Compliance
1 163 (10.48%) SLA
2 37 (2.38%) ISO/IEC 27001
3 15 (0.96%) PCI DSS
4 14 (0.90%) ISO 9001
5 9 (0.58%) QA
6 6 (0.39%) Sarbanes-Oxley
7 4 (0.26%) GDPR
8 2 (0.13%) ISO/IEC 20000
8 2 (0.13%) ITGC
9 1 (0.064%) Cyber Essentials
9 1 (0.064%) Cyber Essentials PLUS
9 1 (0.064%) ISO 22301
System Software
1 874 (56.21%) Active Directory
2 237 (15.24%) VMware Infrastructure
3 216 (13.89%) Hyper-V
4 39 (2.51%) XenApp
5 20 (1.29%) Terminal Services
5 20 (1.29%) Virtual Desktop
6 17 (1.09%) vSphere
7 16 (1.03%) XenDesktop
8 13 (0.84%) Firmware
9 12 (0.77%) VMware ESXi
10 10 (0.64%) Citrix Hypervisor
11 8 (0.51%) VMware Server
12 5 (0.32%) Xen
13 4 (0.26%) Terminal Server
13 4 (0.26%) Virtual Machines
13 4 (0.26%) Virtual Servers
14 3 (0.19%) Docker
14 3 (0.19%) Microsoft Virtual Server
15 2 (0.13%) VirtualBox
15 2 (0.13%) VMware NSX
Systems Management
1 122 (7.85%) SCCM
2 27 (1.74%) Microsoft Intune
3 25 (1.61%) Cisco CUCM
4 21 (1.35%) WSUS
5 13 (0.84%) Backup Exec
6 12 (0.77%) HP Data Protector
7 10 (0.64%) AirWatch
8 8 (0.51%) Microsoft Data Protection Manager
8 8 (0.51%) Tivoli Storage Manager
9 7 (0.45%) Puppet
9 7 (0.45%) vCenter Server
10 6 (0.39%) Ansible
10 6 (0.39%) Opscode Chef
10 6 (0.39%) Perfmon
11 4 (0.26%) Automic
11 4 (0.26%) Kubernetes
11 4 (0.26%) ZENworks
12 3 (0.19%) FortiGate
12 3 (0.19%) Jamf Pro
12 3 (0.19%) SCOM
Vendors
1 697 (44.82%) Microsoft
2 359 (23.09%) VMware
3 249 (16.01%) Citrix
4 232 (14.92%) Cisco
5 94 (6.05%) Apple
6 61 (3.92%) Meraki
7 57 (3.67%) ServiceNow
8 54 (3.47%) HP
9 45 (2.89%) Veeam
10 42 (2.70%) Dell
10 42 (2.70%) Polycom
11 33 (2.12%) Aruba
12 29 (1.86%) Google
13 27 (1.74%) Oracle
13 27 (1.74%) Remedy
14 24 (1.54%) Adobe
15 23 (1.48%) SonicWALL
16 22 (1.41%) Lotus
17 18 (1.16%) SAP
18 17 (1.09%) Avaya