Period
to 17 October 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 351 330 305
Rank change year-on-year -21 -25 -19
Permanent jobs requiring a 2nd Line Support 1,511 1,793 2,055
As % of all permanent IT jobs advertised in the UK 0.92% 1.02% 1.07%
As % of the Job Titles category 0.96% 1.07% 1.11%
Number of salaries quoted 1,369 1,683 1,934
UK median annual salary £27,500 £27,500 £27,500
10th Percentile £21,250 £21,250 £20,750
90th Percentile £36,000 £35,950 £35,000
UK excluding London median annual salary £26,500 £25,500 £25,500
% change year-on-year +3.92% - +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,752 168,024 185,269
% of permanent IT jobs with a recognized job title 95.92% 95.95% 96.55%
Number of salaries quoted 127,078 134,582 155,346
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 6 months to 17 October 2018.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 1,433 £27,500 - 166
UK excluding London -18 984 £26,500 +3.92% 133
London +4 500 £30,000 - 41
South East -38 330 £27,500 +5.77% 34
North of England -31 207 £24,000 -2.04% 34
East of England +26 181 £26,500 -3.64% 17
Midlands +21 116 £26,000 +4.00% 24
North West -19 106 £24,000 -2.04% 19
South West -11 101 £24,250 -3.00% 16
Yorkshire -32 93 £24,000 -1.03% 10
West Midlands +19 66 £26,500 +7.61% 19
East Midlands +2 50 £25,750 +3.00% 5
Scotland +17 28 £26,625 +6.50% 1
Wales -2 17 £24,500 -10.09% 3
North East -7 8 £21,813 -24.78% 5
Channel Islands - 5 £35,000 - 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support in the job title.

1 1,156 (76.51%) Windows
2 893 (59.10%) Active Directory
3 813 (53.81%) Microsoft
4 535 (35.41%) Office 365
5 506 (33.49%) Windows Server
6 471 (31.17%) Microsoft Office
7 395 (26.14%) Windows 7
8 371 (24.55%) Windows 10
9 320 (21.18%) MS Exchange
10 311 (20.58%) ITIL
11 308 (20.38%) VMware
12 255 (16.88%) DNS
13 249 (16.48%) Windows Server 2012
14 243 (16.08%) Windows Server 2008
15 228 (15.09%) DHCP
16 225 (14.89%) Citrix
17 201 (13.30%) TCP/IP
18 198 (13.10%) Firewall
19 194 (12.84%) Problem-Solving
20 161 (10.66%) WAN
21 157 (10.39%) VMware Infrastructure
22 155 (10.26%) Microsoft Certification
23 150 (9.93%) Cisco
23 150 (9.93%) SCCM
24 147 (9.73%) Hyper-V
25 144 (9.53%) LAN
26 143 (9.46%) SQL
27 134 (8.87%) Apple
28 133 (8.80%) SLA
29 129 (8.54%) Linux

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 320 (21.18%) MS Exchange
2 112 (7.41%) Exchange Server 2010
3 107 (7.08%) SharePoint
4 66 (4.37%) Exchange Server 2013
5 52 (3.44%) Skype for Business
6 35 (2.32%) IIS
7 19 (1.26%) Exchange Server 2007
8 18 (1.19%) Exchange Server 2003
9 13 (0.86%) Apache
10 10 (0.66%) Tomcat
11 8 (0.53%) Office Communications Server
11 8 (0.53%) SharePoint 2013
12 6 (0.40%) Blackberry Enterprise Server
12 6 (0.40%) WordPress
13 5 (0.33%) SharePoint 2010
14 4 (0.26%) IBM Notes
15 3 (0.20%) CMS
15 3 (0.20%) IBM Domino
15 3 (0.20%) SharePoint Server
16 2 (0.13%) Confluence
Applications
1 471 (31.17%) Microsoft Office
2 39 (2.58%) Microsoft Excel
3 20 (1.32%) Microsoft PowerPoint
4 15 (0.99%) MS Visio
5 2 (0.13%) AutoCAD
5 2 (0.13%) Spreadsheet
6 1 (0.066%) Adobe After Effects
6 1 (0.066%) Adobe Creative Suite
6 1 (0.066%) Adobe Premiere
6 1 (0.066%) Avid Media Composer
6 1 (0.066%) Final Cut Pro
6 1 (0.066%) Microsoft Project
6 1 (0.066%) Mozilla Thunderbird
Business Applications
1 35 (2.32%) Remedy ITSM
2 10 (0.66%) Dynamics CRM
3 8 (0.53%) NetSuite
4 6 (0.40%) Dynamics NAV
5 5 (0.33%) Visualfiles
6 3 (0.20%) Veritas eDiscovery
7 2 (0.13%) assyst
7 2 (0.13%) Cognos Business Intelligence
7 2 (0.13%) Cognos TM1
7 2 (0.13%) Magento
8 1 (0.066%) Dynamics AX
8 1 (0.066%) FLEXCUBE
8 1 (0.066%) Rolfe and Nolan
8 1 (0.066%) Sage X3
Cloud Services
1 535 (35.41%) Office 365
2 111 (7.35%) Microsoft Azure
3 42 (2.78%) Amazon AWS
4 23 (1.52%) SaaS
5 20 (1.32%) Mimecast
6 13 (0.86%) Cloud Computing
7 11 (0.73%) G Suite
8 9 (0.60%) OneDrive
9 8 (0.53%) PaaS
10 7 (0.46%) Dynamics 365
11 6 (0.40%) Azure Active Directory
12 5 (0.33%) Dropbox
13 3 (0.20%) Adobe Creative Cloud
13 3 (0.20%) Amazon EC2
13 3 (0.20%) Google Cloud Platform
13 3 (0.20%) IaaS
14 2 (0.13%) Slack
15 1 (0.066%) OpenDNS
Communications & Networking
1 255 (16.88%) DNS
2 228 (15.09%) DHCP
3 201 (13.30%) TCP/IP
4 198 (13.10%) Firewall
5 161 (10.66%) WAN
6 144 (9.53%) LAN
7 115 (7.61%) VPN
8 92 (6.09%) VoIP
9 50 (3.31%) Wi-Fi
10 48 (3.18%) VLAN
11 43 (2.85%) Skype
12 39 (2.58%) Internet
13 38 (2.51%) Wireless
14 35 (2.32%) Remote Desktop
15 32 (2.12%) WLAN
16 30 (1.99%) SAN
17 18 (1.19%) SMS
18 16 (1.06%) Intranet
19 12 (0.79%) IP Telephony
20 11 (0.73%) Network Security
Database & Business Intelligence
1 87 (5.76%) SQL Server
2 11 (0.73%) MySQL
3 8 (0.53%) Big Data
3 8 (0.53%) Hadoop
3 8 (0.53%) PostgreSQL
4 6 (0.40%) Crystal Reports
4 6 (0.40%) SQL Server 2008
5 4 (0.26%) Blockchain
5 4 (0.26%) Relational Database
6 3 (0.20%) Oracle Database
6 3 (0.20%) SQL Server 2012
6 3 (0.20%) SQL Server Reporting Services
7 2 (0.13%) Power BI
8 1 (0.066%) BusinessObjects
8 1 (0.066%) Informix
8 1 (0.066%) NonStop SQL
8 1 (0.066%) RDBMS
8 1 (0.066%) SQL Server 2005
8 1 (0.066%) SQL Server 2014
8 1 (0.066%) SQL Server 2016
Development Applications
1 22 (1.46%) JIRA
2 5 (0.33%) Git (software)
3 3 (0.20%) Team Foundation Server
4 2 (0.13%) Hudson
4 2 (0.13%) SQL Server Management Studio (SSMS)
4 2 (0.13%) Subversion
4 2 (0.13%) TestRail
4 2 (0.13%) Visual Studio
5 1 (0.066%) Firebug
5 1 (0.066%) Visual Studio Team System
General
1 129 (8.54%) Finance
2 67 (4.43%) Retail
3 32 (2.12%) Legal
4 27 (1.79%) Banking
5 23 (1.52%) Telecoms
6 18 (1.19%) Marketing
7 16 (1.06%) Law
8 14 (0.93%) Advertising
8 14 (0.93%) Back Office
9 13 (0.86%) Manufacturing
10 11 (0.73%) Publishing
11 9 (0.60%) Front Office
12 8 (0.53%) Electronics
13 6 (0.40%) French Language
14 5 (0.33%) Automotive
14 5 (0.33%) Local Government
15 3 (0.20%) Military
16 2 (0.13%) Games
16 2 (0.13%) Pharmaceutical
16 2 (0.13%) Private Banking
Libraries, Frameworks & Software Standards
1 24 (1.59%) XML
2 21 (1.39%) HTML
3 18 (1.19%) Web Services
4 17 (1.13%) CSS
5 9 (0.60%) SOAP
6 8 (0.53%) REST
7 7 (0.46%) 802.1X
8 5 (0.33%) LAMP
9 4 (0.26%) .NET
9 4 (0.26%) FIX Protocol
9 4 (0.26%) LDAP
9 4 (0.26%) RabbitMQ
10 3 (0.20%) Flash
11 2 (0.13%) CodeIgniter
11 2 (0.13%) COM
11 2 (0.13%) EDI
11 2 (0.13%) WAP
12 1 (0.066%) JSON
12 1 (0.066%) MAPI
12 1 (0.066%) WCF
Miscellaneous
1 81 (5.36%) Self-Motivation
2 75 (4.96%) Analytical Skills
3 59 (3.90%) iPad
4 54 (3.57%) iPhone
5 46 (3.04%) Driving Licence
6 34 (2.25%) Blackberry
7 32 (2.12%) Management Information System
7 32 (2.12%) Video Conferencing
8 28 (1.85%) Fintech
9 26 (1.72%) Data Centre
10 20 (1.32%) EPoS
11 18 (1.19%) Fat Client
11 18 (1.19%) Thin Client
12 12 (0.79%) AS400
12 12 (0.79%) Enterprise Software
12 12 (0.79%) Smartphone
13 11 (0.73%) Computer Science
14 10 (0.66%) Handset
14 10 (0.66%) iSeries
15 7 (0.46%) Linux Command Line
Operating Systems
1 1,156 (76.51%) Windows
2 506 (33.49%) Windows Server
3 395 (26.14%) Windows 7
4 371 (24.55%) Windows 10
5 249 (16.48%) Windows Server 2012
6 243 (16.08%) Windows Server 2008
7 129 (8.54%) Linux
8 123 (8.14%) Windows 8
9 57 (3.77%) Mac OS X
10 52 (3.44%) Apple iOS
11 46 (3.04%) Android
12 32 (2.12%) Windows XP
13 25 (1.65%) Windows Server 2003
14 22 (1.46%) Unix
15 18 (1.19%) Mac OS
16 11 (0.73%) Windows Mobile
17 7 (0.46%) CentOS
17 7 (0.46%) Ubuntu
18 5 (0.33%) Windows Phone
19 4 (0.26%) Windows Vista
Processes & Methodologies
1 311 (20.58%) ITIL
2 194 (12.84%) Problem-Solving
3 100 (6.62%) Incident Management
4 89 (5.89%) Service Management
5 70 (4.63%) ITSM
6 47 (3.11%) Time Management
7 45 (2.98%) Problem Management
8 43 (2.85%) Change Management
8 43 (2.85%) Mentoring
9 40 (2.65%) Coaching
10 37 (2.45%) CRM
11 36 (2.38%) Service Delivery
12 34 (2.25%) Infrastructure Engineering
13 31 (2.05%) Asset Management
13 31 (2.05%) ITIL V3
14 30 (1.99%) Mobile Device Management
15 26 (1.72%) Break/Fix
16 25 (1.65%) Continuous Improvement
17 24 (1.59%) Disaster Recovery
17 24 (1.59%) Project Management
Programming Languages
1 143 (9.46%) SQL
2 71 (4.70%) PowerShell
3 18 (1.19%) C
4 15 (0.99%) VBA
5 14 (0.93%) Python
6 12 (0.79%) Perl
7 11 (0.73%) Java
7 11 (0.73%) JavaScript
8 10 (0.66%) VB
9 9 (0.60%) Bash Shell
9 9 (0.60%) VBScript
10 8 (0.53%) PHP
11 5 (0.33%) C#
12 4 (0.26%) T-SQL
13 3 (0.20%) ActionScript
13 3 (0.20%) ActionScript 2.0
13 3 (0.20%) Ruby
13 3 (0.20%) Shell Script
14 2 (0.13%) C++
15 1 (0.066%) PL/SQL
Qualifications
1 155 (10.26%) Microsoft Certification
2 76 (5.03%) MCP
2 76 (5.03%) MCSE
3 71 (4.70%) Degree
3 71 (4.70%) MCSA
4 61 (4.04%) Cisco Certification
5 51 (3.38%) CCNA
5 51 (3.38%) Security Cleared
6 44 (2.91%) SC Cleared
7 24 (1.59%) A+ Certification
8 23 (1.52%) DBS Check
8 23 (1.52%) ITIL Certification
9 20 (1.32%) VMware Certified Professional (VCP)
10 18 (1.19%) MCTS
11 17 (1.13%) CCNP
12 14 (0.93%) MCDST
13 13 (0.86%) MCITP
14 11 (0.73%) ITIL Foundation Certificate
15 9 (0.60%) Network+ Certification
16 7 (0.46%) Computer Science Degree
Quality Assurance & Compliance
1 133 (8.80%) SLA
2 8 (0.53%) ISO/IEC 20000
3 6 (0.40%) QA
4 4 (0.26%) Data Quality
4 4 (0.26%) ISO/IEC 27001
5 2 (0.13%) Cyber Essentials
5 2 (0.13%) GDPR
5 2 (0.13%) PMO
6 1 (0.066%) ISO 9001
6 1 (0.066%) Sarbanes-Oxley
System Software
1 893 (59.10%) Active Directory
2 157 (10.39%) VMware Infrastructure
3 147 (9.73%) Hyper-V
4 56 (3.71%) XenApp
5 32 (2.12%) Terminal Services
6 28 (1.85%) XenDesktop
7 20 (1.32%) VMware ESXi
7 20 (1.32%) VMware Workstation
8 11 (0.73%) Terminal Server
9 10 (0.66%) Virtual Servers
9 10 (0.66%) vSphere
10 8 (0.53%) Docker
11 5 (0.33%) Firmware
12 4 (0.26%) XenServer
13 3 (0.20%) UAG
13 3 (0.20%) Virtual Desktop
13 3 (0.20%) Virtual Machines
14 2 (0.13%) BitLocker
14 2 (0.13%) Microsoft Virtual Server
15 1 (0.066%) Squid
Systems Management
1 150 (9.93%) SCCM
2 24 (1.59%) Backup Exec
3 14 (0.93%) Systems Management Server (SMS)
4 13 (0.86%) WSUS
5 11 (0.73%) FortiGate
6 9 (0.60%) Norton AntiVirus
7 8 (0.53%) Microsoft Intune
8 7 (0.46%) Symantec Endpoint Protection
9 6 (0.40%) BMC PATROL
9 6 (0.40%) Nagios
10 5 (0.33%) Ansible
10 5 (0.33%) Puppet
11 4 (0.26%) Cisco UCCX
11 4 (0.26%) Grafana
11 4 (0.26%) Icinga
11 4 (0.26%) MaaS360
11 4 (0.26%) Symantec Enterprise Vault
12 3 (0.20%) Kubernetes
12 3 (0.20%) Perfmon
12 3 (0.20%) Salt
Vendors
1 813 (53.81%) Microsoft
2 308 (20.38%) VMware
3 225 (14.89%) Citrix
4 150 (9.93%) Cisco
5 134 (8.87%) Apple
6 63 (4.17%) HP
7 60 (3.97%) Remedy
8 31 (2.05%) Dell
9 28 (1.85%) Oracle
10 27 (1.79%) ServiceNow
11 25 (1.65%) Symantec
12 24 (1.59%) Mitel
13 22 (1.46%) Avaya
14 21 (1.39%) Google
14 21 (1.39%) Ivanti
15 19 (1.26%) SonicWALL
16 18 (1.19%) IBM
17 17 (1.13%) SAP
18 16 (1.06%) Adobe
18 16 (1.06%) Veeam