The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 308 296 260
Rank change year-on-year -12 -36  
Permanent jobs requiring a 2nd Line Support 867 1052 1363
As % of all permanent IT jobs advertised in the UK 1.02% 1.07% 1.26%
As % of the Job Titles category 1.06% 1.11% 1.30%
Number of salaries quoted 786 941 1225
Median salary £27,500 £26,500 £26,000
Median salary % change year-on-year +3.77% +1.92%  
90% offered a salary of more than £22,500 £22,000 £20,889
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London median salary £26,000 £26,000 £24,500
% change year-on-year - +6.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81958 94956 104515
As % of all permanent IT job vacancies advertised in the UK 96.22% 96.40% 96.60%
Number of salaries quoted 67650 79824 85637
Median salary £45,000 £46,500 £45,000
Median salary % change year-on-year -3.22% +3.33%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support.

Salary trend for 2nd Line Support in the UK

2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support over the 3 months to 23 May 2017.

Salary histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 833 £27,500 +3.77% 102
London +11 319 £30,000 +1.69% 31
South East +11 210 £26,000 -1.88% 16
Yorkshire +15 64 £25,000 +2.04% 6
North West -38 61 £25,000 +8.69% 18
Surrey +32 60 £26,500 -5.35% 2
East of England +6 59 £29,500 +9.25% 9
City of London +8 55 £31,250 +6.83% 5
South West -10 53 £25,000 +4.16% 6
Hampshire -1 45 £25,000 -5.66% 6
West Yorkshire +15 40 £24,000 - 4
West Midlands +27 38 £23,750 -0.88% 10
Manchester -31 32 £24,500 +10.11% 11
Hertfordshire -4 31 £30,000 +13.20% 3
Leeds +13 29 £25,500 - 3
East Midlands +18 27 £23,500 +4.44% 4
Berkshire -11 26 £27,500 +3.77% 1
Buckinghamshire +8 23 £25,000 +16.27% 2
Reading +35 21 £27,000 +5.88% 1
Kent +29 21 £25,000 -3.84%
Cheshire -20 19 £27,000 +8.00% 3
West Sussex +16 18 £29,250 -13.97% 1
Bristol 0 16 £27,750 +23.33% 2
Wiltshire 0 13 £27,500 -4.34% 2
Oxfordshire -1 13 £26,000 -2.80% 4
Portsmouth -3 13 £24,000 -14.28%
Northamptonshire +7 12 £26,500 -33.75% 1
Essex +4 12 £29,000 -18.30% 1
Warrington +2 12 £27,000 +8.00% 2
Basingstoke 0 12 £28,000 +6.66% 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1389 (79.37%) Windows
2 1063 (60.74%) Active Directory
3 950 (54.29%) Microsoft
4 583 (33.31%) Windows Server
5 520 (29.71%) Windows 7
6 514 (29.37%) MS Exchange
7 512 (29.26%) Microsoft Office
8 447 (25.54%) VMware
9 405 (23.14%) ITIL
10 375 (21.43%) Windows Server 2008
11 337 (19.26%) Office 365
12 318 (18.17%) Citrix
13 308 (17.60%) Windows Server 2012
14 264 (15.09%) Cisco
15 263 (15.03%) TCP/IP
16 249 (14.23%) Windows 10
17 240 (13.71%) Microsoft Certification
18 236 (13.49%) Finance
19 222 (12.69%) DNS
20 218 (12.46%) LAN
20 218 (12.46%) VMware Infrastructure
21 216 (12.34%) Firewall
22 215 (12.29%) SLA
23 211 (12.06%) SQL
24 204 (11.66%) WAN
25 202 (11.54%) Hyper-V
26 200 (11.43%) DHCP
27 156 (8.91%) SQL Server
28 153 (8.74%) Windows 8
29 147 (8.40%) MCP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 514 (29.37%) MS Exchange
2 142 (8.11%) Exchange Server 2010
3 115 (6.57%) SharePoint
4 86 (4.91%) Exchange Server 2013
5 84 (4.80%) Skype for Business
6 74 (4.23%) Blackberry Enterprise Server
7 71 (4.06%) IIS
8 58 (3.31%) Exchange Server 2007
9 37 (2.11%) Exchange Server 2003
10 25 (1.43%) IBM Notes
11 13 (0.74%) Tomcat
12 11 (0.63%) Apache
12 11 (0.63%) Site Server
13 7 (0.40%) IBM Domino
14 6 (0.34%) SharePoint 2013
15 5 (0.29%) BizTalk Server
15 5 (0.29%) SAS
16 4 (0.23%) CMS
16 4 (0.23%) DataSynapse
16 4 (0.23%) WordPress
Applications
1 512 (29.26%) Microsoft Office
2 62 (3.54%) Microsoft Excel
3 44 (2.51%) Microsoft PowerPoint
4 11 (0.63%) Adobe Creative Suite
5 6 (0.34%) MS Visio
6 4 (0.23%) Final Cut Pro
7 1 (0.057%) AutoCAD
Business Applications
1 10 (0.57%) Dynamics AX
2 8 (0.46%) Dynamics NAV
2 8 (0.46%) Remedy ITSM
3 7 (0.40%) Dynamics CRM
4 2 (0.11%) Eikon
4 2 (0.11%) Northgate Housing
4 2 (0.11%) SAP CRM
4 2 (0.11%) SAP Oil and Gas
4 2 (0.11%) SAP R/3
5 1 (0.057%) Infor SunSystems
5 1 (0.057%) JDE OneWorld
5 1 (0.057%) Maximo
5 1 (0.057%) NetSuite
5 1 (0.057%) Oracle Clinical
5 1 (0.057%) Oracle Payroll
5 1 (0.057%) Payment Gateway
5 1 (0.057%) SAP Business One
5 1 (0.057%) Unit4 Business World
5 1 (0.057%) Visualfiles
Cloud Services
1 337 (19.26%) Office 365
2 53 (3.03%) Microsoft Azure
3 29 (1.66%) Amazon AWS
4 23 (1.31%) Cloud Computing
5 22 (1.26%) SaaS
6 10 (0.57%) G Suite
7 9 (0.51%) Mimecast
8 2 (0.11%) Yammer
9 1 (0.057%) Adobe Creative Cloud
Communications & Networking
1 263 (15.03%) TCP/IP
2 222 (12.69%) DNS
3 218 (12.46%) LAN
4 216 (12.34%) Firewall
5 204 (11.66%) WAN
6 200 (11.43%) DHCP
7 132 (7.54%) VPN
8 99 (5.66%) VoIP
9 74 (4.23%) Internet
10 70 (4.00%) SAN
11 64 (3.66%) Wi-Fi
12 62 (3.54%) Wireless
13 51 (2.91%) Skype
14 28 (1.60%) Remote Desktop
14 28 (1.60%) WLAN
15 25 (1.43%) IP Telephony
15 25 (1.43%) SMTP
16 18 (1.03%) Cisco ASA
17 15 (0.86%) FTP
18 14 (0.80%) SNMP
Database & Business Intelligence
1 156 (8.91%) SQL Server
2 38 (2.17%) SQL Server 2008
3 27 (1.54%) SQL Server 2012
4 22 (1.26%) MySQL
5 17 (0.97%) Relational Database
5 17 (0.97%) SQL Server 2005
5 17 (0.97%) SQL Server Reporting Services
6 16 (0.91%) Crystal Reports
7 11 (0.63%) SQL Server 2000
8 7 (0.40%) Data Warehouse
8 7 (0.40%) SQL Server Integration Services
9 6 (0.34%) Big Data
9 6 (0.34%) SQL Server 2016
10 4 (0.23%) DB2
11 3 (0.17%) BusinessObjects
12 2 (0.11%) Informix
12 2 (0.11%) MS Access
12 2 (0.11%) UniData
13 1 (0.057%) Essbase
13 1 (0.057%) Oracle Discoverer
Development Applications
1 12 (0.69%) JIRA
2 4 (0.23%) MSI
3 2 (0.11%) Firebug
3 2 (0.11%) SQL Server Management Studio (SSMS)
3 2 (0.11%) Team Foundation Server
4 1 (0.057%) Git (software)
4 1 (0.057%) Subversion
General
1 236 (13.49%) Finance
2 74 (4.23%) Law
3 64 (3.66%) Legal
4 63 (3.60%) Telecoms
5 52 (2.97%) Retail
6 37 (2.11%) Banking
7 24 (1.37%) Manufacturing
8 22 (1.26%) Marketing
9 14 (0.80%) Advertising
10 13 (0.74%) Front Office
10 13 (0.74%) German Language
11 10 (0.57%) French Language
12 9 (0.51%) Billing
13 8 (0.46%) Investment Banking
14 7 (0.40%) Financial Institution
15 6 (0.34%) Games
15 6 (0.34%) Spanish Language
16 5 (0.29%) Polish Language
17 4 (0.23%) Automotive
17 4 (0.23%) Dutch Language
Libraries, Frameworks & Software Standards
1 34 (1.94%) HTML
2 31 (1.77%) .NET
3 25 (1.43%) Software Packaging
4 19 (1.09%) CSS
5 15 (0.86%) ASP.NET
6 12 (0.69%) ASP.NET MVC
6 12 (0.69%) ASP.NET MVC 5
6 12 (0.69%) HTML5
6 12 (0.69%) jQuery
6 12 (0.69%) Twitter Bootstrap
7 9 (0.51%) XML
8 5 (0.29%) J2EE
9 4 (0.23%) COM
9 4 (0.23%) ODBC
10 3 (0.17%) FIX Protocol
10 3 (0.17%) XMPP
11 2 (0.11%) CGI
11 2 (0.11%) SAP Basis
11 2 (0.11%) SOAP
12 1 (0.057%) Web Services
Miscellaneous
1 111 (6.34%) Blackberry
2 72 (4.11%) Analytical Skills
3 67 (3.83%) Driving Licence
4 62 (3.54%) iPad
5 49 (2.80%) iPhone
6 46 (2.63%) Computer Science
7 44 (2.51%) Management Information System
8 37 (2.11%) Smartphone
9 31 (1.77%) Data Centre
10 26 (1.49%) Replication
11 19 (1.09%) Client/Server
11 19 (1.09%) User Experience
11 19 (1.09%) Video Conferencing
12 14 (0.80%) EPoS
13 12 (0.69%) PMI
14 11 (0.63%) Fat Client
14 11 (0.63%) Life Science
14 11 (0.63%) Thin Client
15 9 (0.51%) CMDB
15 9 (0.51%) Public Cloud
Operating Systems
1 1389 (79.37%) Windows
2 583 (33.31%) Windows Server
3 520 (29.71%) Windows 7
4 375 (21.43%) Windows Server 2008
5 308 (17.60%) Windows Server 2012
6 249 (14.23%) Windows 10
7 153 (8.74%) Windows 8
8 122 (6.97%) Windows Server 2003
9 112 (6.40%) Windows XP
10 91 (5.20%) Android
11 79 (4.51%) Linux
12 64 (3.66%) Apple iOS
13 51 (2.91%) Mac OS X
14 36 (2.06%) Mac OS
15 24 (1.37%) Unix
16 12 (0.69%) Windows Vista
17 7 (0.40%) Data ONTAP
17 7 (0.40%) Red Hat Enterprise Linux
17 7 (0.40%) Windows Phone
18 6 (0.34%) Windows 2000 Server
Processes & Methodologies
1 405 (23.14%) ITIL
2 79 (4.51%) Problem Management
3 78 (4.46%) Service Management
4 70 (4.00%) Service Delivery
4 70 (4.00%) Time Management
5 55 (3.14%) Incident Management
6 47 (2.69%) CRM
7 46 (2.63%) ITIL V3
8 45 (2.57%) Continuous Improvement
9 43 (2.46%) Change Management
10 33 (1.89%) Change Control
10 33 (1.89%) Workflow
11 32 (1.83%) Mentoring
12 31 (1.77%) Disaster Recovery
13 29 (1.66%) Asset Management
14 25 (1.43%) Project Management
15 21 (1.20%) ITSM
16 20 (1.14%) ERP
17 19 (1.09%) Information Security
17 19 (1.09%) Line Management
Programming Languages
1 211 (12.06%) SQL
2 59 (3.37%) PowerShell
3 25 (1.43%) C#
4 17 (0.97%) Java
5 14 (0.80%) C++
6 13 (0.74%) C
6 13 (0.74%) VB
7 10 (0.57%) JavaScript
8 8 (0.46%) T-SQL
9 6 (0.34%) VBA
9 6 (0.34%) VBScript
10 5 (0.29%) PHP
11 4 (0.23%) PL/SQL
12 3 (0.17%) Shell Script
13 2 (0.11%) Bash Shell
13 2 (0.11%) Python
14 1 (0.057%) Perl
14 1 (0.057%) Uniface
Qualifications
1 240 (13.71%) Microsoft Certification
2 147 (8.40%) MCP
3 132 (7.54%) MCSE
4 124 (7.09%) Degree
5 113 (6.46%) Cisco Certification
6 105 (6.00%) CCNA
7 70 (4.00%) ITIL Certification
8 61 (3.49%) MCSA
9 59 (3.37%) Security Cleared
10 44 (2.51%) SC Cleared
11 41 (2.34%) A+ Certification
12 24 (1.37%) MCTS
13 21 (1.20%) CCNP
14 18 (1.03%) MCITP
15 15 (0.86%) GNVQ
16 14 (0.80%) Network+ Certification
17 12 (0.69%) HND
17 12 (0.69%) PMI Certification
18 9 (0.51%) VMware Certified Professional (VCP)
19 8 (0.46%) DV Cleared
Quality Assurance & Compliance
1 215 (12.29%) SLA
2 19 (1.09%) QA
3 9 (0.51%) ISO/IEC 27001
4 2 (0.11%) COBIT
4 2 (0.11%) ISO 9001
5 1 (0.057%) Data Quality
5 1 (0.057%) Disclosure Scotland
5 1 (0.057%) GxP
System Software
1 1063 (60.74%) Active Directory
2 218 (12.46%) VMware Infrastructure
3 202 (11.54%) Hyper-V
4 87 (4.97%) XenApp
5 55 (3.14%) vSphere
6 33 (1.89%) XenDesktop
7 25 (1.43%) Terminal Services
8 23 (1.31%) VMware ESXi
9 21 (1.20%) Virtual Desktop
10 18 (1.03%) VMware Workstation
11 11 (0.63%) Terminal Server
12 8 (0.46%) Firmware
13 6 (0.34%) Virtual Machines
14 4 (0.23%) Microsoft App-V
15 3 (0.17%) Virtual Servers
16 2 (0.11%) BitLocker
16 2 (0.11%) Microsoft Virtual Server
16 2 (0.11%) Postfix
16 2 (0.11%) Sendmail
16 2 (0.11%) vCloud
Systems Management
1 147 (8.40%) SCCM
2 63 (3.60%) Backup Exec
3 21 (1.20%) WSUS
4 19 (1.09%) Norton AntiVirus
5 16 (0.91%) DameWare
6 13 (0.74%) NetBackup
7 11 (0.63%) Perfmon
7 11 (0.63%) SCOM
8 10 (0.57%) Microsoft Data Protection Manager
9 8 (0.46%) Nagios
9 8 (0.46%) ServiceCenter
10 7 (0.40%) Ansible
10 7 (0.40%) Systems Management Server (SMS)
11 6 (0.34%) AirWatch
12 5 (0.29%) Cacti
12 5 (0.29%) Failover Clustering
12 5 (0.29%) Jamf Pro
13 4 (0.23%) Sysprep
13 4 (0.23%) vCenter Server
13 4 (0.23%) XenMobile
Vendors
1 950 (54.29%) Microsoft
2 447 (25.54%) VMware
3 318 (18.17%) Citrix
4 264 (15.09%) Cisco
5 125 (7.14%) Apple
6 94 (5.37%) HP
7 57 (3.26%) Dell
8 43 (2.46%) Symantec
9 42 (2.40%) Avaya
10 37 (2.11%) Veeam
11 33 (1.89%) iManage
12 29 (1.66%) NetApp
13 27 (1.54%) Juniper
14 26 (1.49%) Google
15 25 (1.43%) Bloomberg
15 25 (1.43%) Lotus
16 24 (1.37%) Oracle
17 23 (1.31%) Veritas
18 22 (1.26%) CheckPoint
19 19 (1.09%) IBM
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 10 hours ago
Upminster, Essex
Senitor Associates
Salary: £26000 per annum
Posted: 7 hours ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 7 hours ago
London
Refreshing Recruitment
Salary: £27000 per annum
Posted: 9 hours ago
Willenhall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum
Posted: 7 hours ago
Preston, Lancashire
Senitor Associates
Salary: £25000 per annum + fast progression opportunities
Posted: 12 hours ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: From £175 to £200 per day circa 200 per day depending on experience
Posted: 15 hours ago
London
ComputAppoint
Salary: £24000 - £25000 per annum
Posted: 7 hours ago
London
Senitor Associates
Salary: £30000 per annum
Posted: 16 hours ago
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £23000.00 - £27000.00 per annum + benefits
Posted: Yesterday
Edinburgh, Midlothian
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: 15 hours ago
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: Up to £25,000 per annum + excellent benefits
Posted: Yesterday
Surrey
Mortimer Spinks
Salary: £22000 - £28000 per annum + MCSE Training, Bonus + Increase
Posted: 16 hours ago
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 35k per year + Benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £22000 per annum + Bonus, Pension, Healthcare
Posted: Yesterday
London
Talent Point Ltd
Salary: £27000.00 - £33000.00 per annum
Posted: Yesterday
London
Refreshing Recruitment
Salary: £27000 per annum
Posted: Yesterday
Cheadle, Cheshire
Rutherford Grant Recruitment
Salary: £18000.00 - £26000.00 per annum
Posted: 11 hours ago
London
Talent Spa
Salary: £200 per day
Posted: Yesterday
Fareham, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000 - £27000.00 per annum
Posted: 4 days ago
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Burns Sheehan
Salary: £23000 - £25000 per annum + benefits
Posted: Yesterday
Central London / West End
Eligo Recruitment Ltd
Salary: £24000 - £26000 per annum
Posted: Yesterday
Bradford, West Yorkshire
Senitor Associates
Salary: £21000 - £25000 per annum
Posted: 4 days ago
Peterborough, Cambridgeshire
Broster Buchanan
Salary: £80 - £150 per day
Posted: Yesterday
Warrington, Cheshire
Cloud Computing International
Salary: £26000 per annum + on call
Posted: 16 hours ago
Winchester, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £27000 - £28000 per annum
Posted: 4 days ago
Warrington, Cheshire
Greywood Associates Limited
Salary: £23000 - £26000 per annum + bens
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago