Customer Service Adviser
UK > Wales
The median Customer Service Adviser salary in Wales is £24,544 per year, according to job vacancies posted during the 6 months leading to 30 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 30 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 57 | - | - |
| Rank change year-on-year | - | - | - |
| Permanent jobs requiring a Customer Service Advisor | 22 | 0 | 0 |
| As % of all permanent jobs in Wales | 2.01% | - | - |
| As % of the Job Titles category | 2.26% | - | - |
| Number of salaries quoted | 20 | 0 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £21,620 | - | - |
| Median annual salary (50th Percentile) | £24,544 | - | - |
| 75th Percentile | £25,087 | - | - |
| 90th Percentile | - | - | - |
| UK median annual salary | £25,087 | £36,000 | £23,000 |
| % change year-on-year | -30.31% | +56.52% | +10.84% |
All Permanent IT Job Roles
Wales
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in Wales with a recognized job title | 974 | 881 | 827 |
| % of permanent jobs with a recognized job title | 89.19% | 95.55% | 96.39% |
| Number of salaries quoted | 697 | 485 | 625 |
| 10th Percentile | £27,000 | £30,200 | £30,000 |
| 25th Percentile | £33,500 | £35,000 | £35,500 |
| Median annual salary (50th Percentile) | £50,000 | £49,104 | £47,500 |
| Median % change year-on-year | +1.82% | +3.38% | - |
| 75th Percentile | £60,000 | £65,000 | £61,000 |
| 90th Percentile | £79,274 | £75,000 | £72,433 |
| UK median annual salary | £55,000 | £60,000 | £60,000 |
| % change year-on-year | -8.33% | - | - |
Customer Service Advisor
Job Vacancy Trend in Wales
Historical trend showing the proportion of permanent IT job postings featuring 'Customer Service Advisor' in the job title relative to all permanent IT jobs advertised in Wales.
Customer Service Advisor
Salary Trend in Wales
Salary distribution trend for Customer Service Advisor job vacancies in Wales.
Customer Service Advisor
Job Locations in Wales
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Advisor within the Wales region over the 6 months to 30 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| South Wales | - | 22 | £24,544 | - | 1 |
| Customer Service Advisor UK |
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Customer Service Advisor Skill Set
Top 5 Co-Occurring Skills & Capabilities in Wales
For the 6 months to 30 December 2025, Customer Service Advisor job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Customer Service Advisor in the job title.
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Customer Service Advisor Skill Set
Co-Occurring Skills & Capabilities in Wales by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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