Customer Service Adviser
UK
The median Customer Service Adviser salary in the UK is £25,087 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 30 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 196 | 906 | 958 |
| Rank change year-on-year | +710 | +52 | +276 |
| Permanent jobs requiring a Customer Service Advisor | 929 | 6 | 4 |
| As % of all permanent jobs advertised in the UK | 1.68% | 0.006% | 0.004% |
| As % of the Job Titles category | 1.86% | 0.006% | 0.005% |
| Number of salaries quoted | 449 | 6 | 4 |
| 10th Percentile | £20,280 | £22,500 | £20,400 |
| 25th Percentile | £23,504 | £23,813 | £20,625 |
| Median annual salary (50th Percentile) | £25,087 | £28,500 | £21,500 |
| Median % change year-on-year | -11.98% | +32.56% | -1.15% |
| 75th Percentile | - | £29,250 | £36,750 |
| 90th Percentile | - | - | £61,950 |
| UK excluding London median annual salary | £25,087 | £28,500 | £21,500 |
| % change year-on-year | -11.98% | +32.56% | - |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,066 | 97,923 | 88,829 |
| % of permanent jobs with a recognized job title | 90.36% | 94.81% | 91.43% |
| Number of salaries quoted | 26,124 | 69,761 | 56,179 |
| 10th Percentile | £28,750 | £28,500 | £32,500 |
| 25th Percentile | £40,750 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,000 | £50,000 | £53,500 |
| % change year-on-year | +2.00% | -6.54% | +6.63% |
Customer Service Advisor
Job Vacancy Trend
Job postings that featured Customer Service Advisor in the job title as a proportion of all IT jobs advertised.
Customer Service Advisor
Salary Trend
3-month moving average salary quoted in jobs citing Customer Service Advisor.
Customer Service Advisor
Salary Histogram
Salary distribution for jobs citing Customer Service Advisor over the 6 months to 30 May 2025.
Customer Service Advisor
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Advisor within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +630 | 927 | £25,087 | -11.98% | 28 |
| Work from Home | - | 874 | £25,087 | - | 20 |
| England | +563 | 590 | £23,504 | -17.53% | 26 |
| North of England | - | 447 | £23,504 | - | 12 |
| Wales | - | 311 | £25,087 | - | 2 |
| North West | - | 208 | £23,504 | - | 10 |
| North East | - | 178 | £25,087 | - | 2 |
| South West | +214 | 127 | £25,087 | -11.98% | 12 |
| Yorkshire | - | 61 | £23,504 | - | 1 |
| Scotland | - | 23 | £26,968 | - | |
| Midlands | - | 16 | £25,267 | - | |
| East Midlands | - | 11 | £25,267 | - | |
| West Midlands | - | 5 | £26,968 | - | |
| Northern Ireland | - | 3 | - | - | 2 |
Customer Service Advisor Skill Set
Top 9 Co-occurring Skills and Capabilities
For the 6 months to 30 May 2025, Customer Service Advisor job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Service Advisor in the job title.
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Customer Service Advisor Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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