Period
to 21 November 2017

The median annual salary for an IT Support was £23,250 in advertised job vacancies in Wales during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > Wales
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 81 110 128
Rank change year-on-year +29 +18 -19
Permanent jobs requiring an IT Support 62 48 22
As % of all permanent IT jobs advertised in Wales 2.99% 1.83% 0.81%
As % of the Job Titles category 3.07% 1.89% 0.82%
Number of salaries quoted 54 47 17
Wales median annual salary £23,250 £23,000 £21,000
Median salary % change year-on-year +1.09% +9.52% -12.50%
10th Percentile £21,000 £17,000 £17,500
90th Percentile £30,925 £29,600 £37,450
UK median annual salary £26,500 £27,500 £25,000
% change year-on-year -3.64% +10.00% -5.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 2021 2535 2678
% of permanent IT jobs with a recognized job title 97.44% 96.57% 98.17%
Number of salaries quoted 1755 2197 2258
Wales median annual salary £40,000 £37,500 £35,184
Median salary % change year-on-year +6.67% +6.58% +0.53%
10th Percentile £23,000 £22,451 £22,250
90th Percentile £56,250 £55,250 £52,500
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

IT Support
Job Vacancy Trend in Wales

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for IT Support in Wales

IT Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in Wales.

Salary trend for IT Support in Wales

IT Support
Salary Histogram in Wales

The salary distribution of IT jobs citing IT Support in Wales over the 6 months to 21 November 2017.

Salary histogram for IT Support in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Wales region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +43 60 £23,000 +2.22% 1
North Wales -7 1 £30,000 +20.00% 1
Mid Wales - 1 - -
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 21 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring IT Support in the job title.

1 46 (74.19%) Windows
2 38 (61.29%) ITIL
3 37 (59.68%) Windows Server
4 29 (46.77%) Active Directory
5 27 (43.55%) Windows Server 2008
5 27 (43.55%) Office 365
6 23 (37.10%) Hyper-V
7 22 (35.48%) VMware
7 22 (35.48%) Microsoft
8 21 (33.87%) MS Exchange
8 21 (33.87%) Windows Server 2012
9 20 (32.26%) Windows 10
9 20 (32.26%) Windows 7
10 19 (30.65%) Exchange Server 2013
11 18 (29.03%) Windows 8
12 17 (27.42%) Exchange Server 2010
12 17 (27.42%) VMware Infrastructure
13 16 (25.81%) VirtualBox
14 12 (19.35%) SLA
14 12 (19.35%) Microsoft Office
15 10 (16.13%) LAN
15 10 (16.13%) Retail
16 9 (14.52%) ERP
16 9 (14.52%) SQL Server
17 8 (12.90%) WAN
18 7 (11.29%) SQL
18 7 (11.29%) Manufacturing
19 6 (9.68%) Problem Management
20 5 (8.06%) Oracle
20 5 (8.06%) CRM

IT Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (33.87%) MS Exchange
2 19 (30.65%) Exchange Server 2013
3 17 (27.42%) Exchange Server 2010
4 5 (8.06%) Skype for Business
5 1 (1.61%) Exchange Server 2007
5 1 (1.61%) SharePoint
Applications
1 12 (19.35%) Microsoft Office
2 4 (6.45%) Microsoft Excel
Cloud Services
1 27 (43.55%) Office 365
2 1 (1.61%) Google Drive
2 1 (1.61%) Microsoft Azure
2 1 (1.61%) OneDrive
Communications & Networking
1 10 (16.13%) LAN
2 8 (12.90%) WAN
3 5 (8.06%) Internet
3 5 (8.06%) Skype
4 4 (6.45%) DHCP
4 4 (6.45%) DNS
4 4 (6.45%) SAN
5 3 (4.84%) VoIP
6 1 (1.61%) Firewall
6 1 (1.61%) Intranet
6 1 (1.61%) Network Security
6 1 (1.61%) TCP/IP
6 1 (1.61%) VPN
6 1 (1.61%) Wi-Fi
6 1 (1.61%) WLAN
Database & Business Intelligence
1 9 (14.52%) SQL Server
2 4 (6.45%) SQL Server 2008
2 4 (6.45%) SQL Server 2012
2 4 (6.45%) SQL Server 2014
3 2 (3.23%) SQL Server 2016
4 1 (1.61%) MySQL
General
1 10 (16.13%) Retail
2 7 (11.29%) Manufacturing
3 4 (6.45%) Automotive
4 3 (4.84%) Finance
5 2 (3.23%) Advertising
5 2 (3.23%) French Language
5 2 (3.23%) Italian Language
6 1 (1.61%) Aerospace
6 1 (1.61%) Legal
6 1 (1.61%) Marketing
6 1 (1.61%) Telecoms
Miscellaneous
1 3 (4.84%) Analytical Skills
2 2 (3.23%) AS400
2 2 (3.23%) Smartphone
3 1 (1.61%) Computer Science
3 1 (1.61%) Data Centre
3 1 (1.61%) Digital Media
3 1 (1.61%) Driving Licence
3 1 (1.61%) Management Information System
3 1 (1.61%) Video\Live Streaming
Operating Systems
1 46 (74.19%) Windows
2 37 (59.68%) Windows Server
3 27 (43.55%) Windows Server 2008
4 21 (33.87%) Windows Server 2012
5 20 (32.26%) Windows 10
5 20 (32.26%) Windows 7
6 18 (29.03%) Windows 8
7 4 (6.45%) Linux
8 1 (1.61%) Windows Server 2003
Processes & Methodologies
1 38 (61.29%) ITIL
2 9 (14.52%) ERP
3 6 (9.68%) Problem Management
4 5 (8.06%) CRM
4 5 (8.06%) Data Transformation
4 5 (8.06%) Service Delivery
5 4 (6.45%) Disaster Recovery
5 4 (6.45%) E-Commerce
6 3 (4.84%) Multichannel Retail
7 2 (3.23%) Change Control
7 2 (3.23%) Incident Management
7 2 (3.23%) Mobile Device Management
8 1 (1.61%) Asset Management
8 1 (1.61%) Data Management
8 1 (1.61%) Data Protection
8 1 (1.61%) Informatics
8 1 (1.61%) Information Security
8 1 (1.61%) ITSM
8 1 (1.61%) Resource Management
8 1 (1.61%) Workflow
Programming Languages
1 7 (11.29%) SQL
Qualifications
1 4 (6.45%) Cisco Certification
1 4 (6.45%) GNVQ
2 3 (4.84%) CCNA
2 3 (4.84%) Degree
2 3 (4.84%) MCSE
2 3 (4.84%) Microsoft Certification
3 2 (3.23%) A+ Certification
4 1 (1.61%) CCNP
4 1 (1.61%) ITIL Foundation Certificate
4 1 (1.61%) MCP
4 1 (1.61%) MCSA
4 1 (1.61%) Network+ Certification
4 1 (1.61%) SC Cleared
4 1 (1.61%) Security Cleared
Quality Assurance & Compliance
1 12 (19.35%) SLA
System Software
1 29 (46.77%) Active Directory
2 23 (37.10%) Hyper-V
3 17 (27.42%) VMware Infrastructure
4 16 (25.81%) VirtualBox
Systems Management
1 2 (3.23%) McAfee ePO
1 2 (3.23%) WSUS
2 1 (1.61%) Microsoft Data Protection Manager
Vendors
1 22 (35.48%) Microsoft
1 22 (35.48%) VMware
2 5 (8.06%) Intel
2 5 (8.06%) Oracle
3 4 (6.45%) SAP
4 2 (3.23%) Cisco
4 2 (3.23%) Citrix
4 2 (3.23%) McAfee
4 2 (3.23%) Mitel
4 2 (3.23%) Sage
5 1 (1.61%) Apple
5 1 (1.61%) Avaya
5 1 (1.61%) Dell
5 1 (1.61%) Google
5 1 (1.61%) Nortel
5 1 (1.61%) SYSPRO