IT Support Job Trends in Wales

IT Support
UK > Wales

The median IT Support salary in Wales is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 52 54 48
Rank change year-on-year +2 -6 +45
Permanent jobs requiring an IT Support 72 11 57
As % of all permanent jobs in Wales 3.03% 1.57% 3.03%
As % of the Job Titles category 3.20% 1.80% 3.28%
Number of salaries quoted 68 10 50
10th Percentile £26,000 £26,046 £21,250
25th Percentile £28,000 £26,250 £25,000
Median annual salary (50th Percentile) £35,000 £27,500 £27,500
Median % change year-on-year +27.27% - -8.33%
75th Percentile £45,000 £31,000 £30,750
90th Percentile - - £36,000
UK median annual salary £32,500 £31,000 £28,543
% change year-on-year +4.84% +8.61% -10.80%

All Permanent IT Job Roles
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 2,250 611 1,737
% of permanent jobs with a recognized job title 94.66% 87.29% 92.34%
Number of salaries quoted 1,497 449 1,370
10th Percentile £30,000 £25,438 £26,500
25th Percentile £36,750 £35,000 £33,188
Median annual salary (50th Percentile) £50,000 £50,000 £45,000
Median % change year-on-year - +11.11% -
75th Percentile £65,000 £64,875 £57,500
90th Percentile £80,000 £75,000 £70,000
UK median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% -10.00%

IT Support
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title relative to all permanent IT jobs advertised in Wales.

IT Support job vacancy trend in Wales

IT Support
Salary Trend in Wales

Salary distribution trend for IT Support job vacancies in Wales.

Salary distribution trend for IT Support job vacancies in Wales

IT Support
Salary Histogram in Wales

Salary distribution for jobs citing IT Support in Wales over the 6 months to 21 July 2026.

Salary histogram for IT Support in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Wales region over the 6 months to 21 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +6 55 £35,000 +27.27% 7
North Wales - 13 £35,000 -
Mid Wales - 4 - -
IT Support
UK

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Wales

For the 6 months to 21 July 2026, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wales region featuring IT Support in the job title.

1 41 (56.94%) Microsoft
2 39 (54.17%) Windows
3 38 (52.78%) Microsoft 365
4 29 (40.28%) Active Directory
5 22 (30.56%) Customer Service
6 21 (29.17%) VMware
6 21 (29.17%) VMware Infrastructure
7 20 (27.78%) SC Cleared
7 20 (27.78%) Security Cleared
8 19 (26.39%) Hyper-V
8 19 (26.39%) Problem-Solving
8 19 (26.39%) Systems Management Server (SMS)
9 17 (23.61%) ITIL
10 15 (20.83%) Root Cause Analysis
11 14 (19.44%) Firewall
12 13 (18.06%) Mac OS
13 12 (16.67%) Kalman Filter
13 12 (16.67%) Mentoring
13 12 (16.67%) Problem Management
13 12 (16.67%) Proxmox
13 12 (16.67%) Security Management
13 12 (16.67%) Technical Leadership
13 12 (16.67%) Virtual Desktop
13 12 (16.67%) Web Filtering
14 10 (13.89%) DHCP
14 10 (13.89%) DNS
15 9 (12.50%) Windows Server
16 8 (11.11%) Wi-Fi
17 7 (9.72%) AWS
17 7 (9.72%) Azure

IT Support Skill Set
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (4.17%) Microsoft Exchange
1 3 (4.17%) SharePoint
2 2 (2.78%) Confluence
Applications
1 7 (9.72%) Microsoft Office
Cloud Services
1 38 (52.78%) Microsoft 365
2 7 (9.72%) AWS
2 7 (9.72%) Azure
3 4 (5.56%) Entra ID
4 3 (4.17%) OneDrive
Communications & Networking
1 14 (19.44%) Firewall
2 10 (13.89%) DHCP
2 10 (13.89%) DNS
3 8 (11.11%) Wi-Fi
4 7 (9.72%) LAN
4 7 (9.72%) WAN
5 3 (4.17%) TCP/IP
Database & Business Intelligence
1 2 (2.78%) MySQL
1 2 (2.78%) SQL Server
General
1 23 (31.94%) Social Skills
2 19 (26.39%) Public Sector
3 5 (6.94%) Law
3 5 (6.94%) Organisational Skills
4 2 (2.78%) Manufacturing
Miscellaneous
1 9 (12.50%) Onboarding
2 4 (5.56%) Driving Licence
3 2 (2.78%) Raspberry Pi
Operating Systems
1 39 (54.17%) Windows
2 13 (18.06%) Mac OS
3 9 (12.50%) Windows Server
4 7 (9.72%) Windows 10
5 2 (2.78%) Linux
5 2 (2.78%) Ubuntu
Processes & Methodologies
1 22 (30.56%) Customer Service
2 19 (26.39%) Problem-Solving
3 17 (23.61%) ITIL
4 15 (20.83%) Root Cause Analysis
5 12 (16.67%) Kalman Filter
5 12 (16.67%) Mentoring
5 12 (16.67%) Problem Management
5 12 (16.67%) Security Management
5 12 (16.67%) Technical Leadership
5 12 (16.67%) Web Filtering
6 7 (9.72%) ITSM
7 6 (8.33%) Continuous Improvement
8 4 (5.56%) Client Onboarding
8 4 (5.56%) Collaborative Culture
8 4 (5.56%) Infrastructure Engineering
9 3 (4.17%) Collaborative Working
9 3 (4.17%) Service Management
10 2 (2.78%) Business Intelligence
10 2 (2.78%) Network Management
10 2 (2.78%) Software Licensing
Programming Languages
1 7 (9.72%) PowerShell
2 2 (2.78%) SQL
Qualifications
1 20 (27.78%) SC Cleared
1 20 (27.78%) Security Cleared
2 7 (9.72%) Microsoft Certified Professional
3 4 (5.56%) DBS Check
4 2 (2.78%) Degree
4 2 (2.78%) HNC
4 2 (2.78%) HND
5 1 (1.39%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.39%) SLA
System Software
1 29 (40.28%) Active Directory
2 21 (29.17%) VMware Infrastructure
3 19 (26.39%) Hyper-V
4 12 (16.67%) Virtual Desktop
5 2 (2.78%) Virtual Machines
5 2 (2.78%) vSphere
6 1 (1.39%) BitLocker
6 1 (1.39%) Firmware
Systems Management
1 19 (26.39%) Systems Management Server (SMS)
2 12 (16.67%) Proxmox
3 5 (6.94%) Microsoft Intune
4 1 (1.39%) SCCM
Vendors
1 41 (56.94%) Microsoft
2 21 (29.17%) VMware
3 4 (5.56%) Adobe
4 2 (2.78%) Cisco
4 2 (2.78%) Meraki
4 2 (2.78%) Synology
4 2 (2.78%) Veeam
5 1 (1.39%) Apple
5 1 (1.39%) HP
5 1 (1.39%) McAfee
5 1 (1.39%) MobileIron