IT Support Jobs in Wales

IT Support
UK > Wales

The median IT Support salary in Wales is £27,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 58 111 125
Rank change year-on-year +53 +14 -47
Permanent jobs requiring an IT Support 71 28 21
As % of all permanent jobs advertised in Wales 2.99% 1.64% 1.02%
As % of the Job Titles category 3.20% 1.91% 1.09%
Number of salaries quoted 59 27 21
10th Percentile £21,250 £23,000 £22,500
25th Percentile £24,500 £25,000 £25,000
Median annual salary (50th Percentile) £27,500 £30,000 £29,000
Median % change year-on-year -8.33% +3.45% +5.45%
75th Percentile £30,000 £40,625 £33,750
90th Percentile £36,000 £58,750 £34,000
UK median annual salary £28,500 £31,250 £29,000
% change year-on-year -8.80% +7.76% -

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 2,219 1,464 1,932
% of permanent jobs with a recognized job title 93.31% 85.76% 94.06%
Number of salaries quoted 1,533 808 1,144
10th Percentile £26,500 £26,391 £31,000
25th Percentile £33,000 £33,746 £37,500
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +11.76%
75th Percentile £57,500 £61,250 £62,500
90th Percentile £69,350 £72,500 £75,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in Wales

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for IT Support in Wales

IT Support
Salary Trend in Wales

3-month moving average salary quoted in jobs citing IT Support in Wales.

Salary trend for IT Support in Wales

IT Support
Salary Histogram in Wales

Salary distribution for jobs citing IT Support in Wales over the 6 months to 12 June 2024.

Salary histogram for IT Support in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Wales region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales +31 37 £27,500 +1.85% 8
South Wales +7 21 £26,000 -16.13% 5
West Wales +3 6 £30,000 +20.00%
Mid Wales - 4 £22,500 -
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 12 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring IT Support in the job title.

1 39 (54.93%) Microsoft
2 33 (46.48%) Microsoft 365
3 30 (42.25%) Social Skills
4 28 (39.44%) Active Directory
5 27 (38.03%) Windows
6 23 (32.39%) Customer Service
7 22 (30.99%) Problem-Solving
8 20 (28.17%) SLA
9 16 (22.54%) Windows Server
10 14 (19.72%) Data Centre
10 14 (19.72%) Linux
11 13 (18.31%) ITIL
11 13 (18.31%) DHCP
11 13 (18.31%) DNS
11 13 (18.31%) Azure
12 11 (15.49%) Infrastructure Engineering
12 11 (15.49%) Management Information System
13 10 (14.08%) Continuous Improvement
14 9 (12.68%) Manufacturing
15 8 (11.27%) Degree
15 8 (11.27%) Agile
15 8 (11.27%) Internet
15 8 (11.27%) Project Management
15 8 (11.27%) SCCM
16 7 (9.86%) OpenStack
16 7 (9.86%) Agile Project Management
16 7 (9.86%) Ansible
16 7 (9.86%) Docker
16 7 (9.86%) Kubernetes
16 7 (9.86%) Project Delivery

IT Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.86%) OpenStack
2 5 (7.04%) Microsoft Exchange
3 3 (4.23%) Confluence
3 3 (4.23%) Jupyter
3 3 (4.23%) SharePoint
Applications
1 6 (8.45%) Microsoft Office
2 4 (5.63%) Microsoft Excel
Business Applications
1 1 (1.41%) Dynamics AX
1 1 (1.41%) Dynamics CRM
Cloud Services
1 33 (46.48%) Microsoft 365
2 13 (18.31%) Azure
3 7 (9.86%) Nutanix
4 5 (7.04%) Entra ID
5 3 (4.23%) Power Platform
6 1 (1.41%) Dynamics 365
6 1 (1.41%) Mimecast
Communications & Networking
1 13 (18.31%) DHCP
1 13 (18.31%) DNS
2 8 (11.27%) Internet
3 6 (8.45%) Firewall
3 6 (8.45%) WAN
4 4 (5.63%) LAN
4 4 (5.63%) TCP/IP
5 2 (2.82%) SD-WAN
5 2 (2.82%) VoIP
5 2 (2.82%) Wi-Fi
5 2 (2.82%) Wireless
Database & Business Intelligence
1 3 (4.23%) Metabase
2 2 (2.82%) Power BI
Development Applications
1 3 (4.23%) JIRA
1 3 (4.23%) Visual Studio Code
General
1 30 (42.25%) Social Skills
2 9 (12.68%) Manufacturing
3 3 (4.23%) Advertising
3 3 (4.23%) Welsh Language
Miscellaneous
1 14 (19.72%) Data Centre
2 11 (15.49%) Management Information System
3 4 (5.63%) CCTV
4 3 (4.23%) Raspberry Pi
5 2 (2.82%) Driving Licence
5 2 (2.82%) Self-Motivation
6 1 (1.41%) Hybrid Cloud
6 1 (1.41%) Life Science
6 1 (1.41%) Onboarding
6 1 (1.41%) Virtual Team
Operating Systems
1 27 (38.03%) Windows
2 16 (22.54%) Windows Server
3 14 (19.72%) Linux
4 5 (7.04%) Windows 10
5 3 (4.23%) Windows 7
6 2 (2.82%) Apple iOS
7 1 (1.41%) Android
7 1 (1.41%) Mac OS
7 1 (1.41%) Unix
7 1 (1.41%) Windows Server 2019
Processes & Methodologies
1 23 (32.39%) Customer Service
2 22 (30.99%) Problem-Solving
3 13 (18.31%) ITIL
4 11 (15.49%) Infrastructure Engineering
5 10 (14.08%) Continuous Improvement
6 8 (11.27%) Agile
6 8 (11.27%) Project Management
7 7 (9.86%) Agile Project Management
7 7 (9.86%) CI/CD
7 7 (9.86%) Hardware Maintenance
7 7 (9.86%) Infrastructure Maintenance
7 7 (9.86%) Project Delivery
8 6 (8.45%) Service Delivery
9 5 (7.04%) Computer Science
9 5 (7.04%) Customer-Centric Approach
9 5 (7.04%) Customer-Centricity
9 5 (7.04%) Proactive Monitoring
9 5 (7.04%) Web Design
10 3 (4.23%) Data Privacy
10 3 (4.23%) Network Management
Programming Languages
1 3 (4.23%) SQL
Qualifications
1 8 (11.27%) Degree
2 5 (7.04%) CCNA
2 5 (7.04%) Cisco Certification
2 5 (7.04%) Computer Science Degree
3 4 (5.63%) A+ Certification
4 3 (4.23%) Microsoft Certification
Quality Assurance & Compliance
1 20 (28.17%) SLA
2 2 (2.82%) ISO/IEC 27001
System Software
1 28 (39.44%) Active Directory
2 7 (9.86%) Docker
3 3 (4.23%) VMware Infrastructure
Systems Management
1 8 (11.27%) SCCM
2 7 (9.86%) Ansible
2 7 (9.86%) Kubernetes
3 3 (4.23%) Microsoft Intune
4 1 (1.41%) PaperCut
Vendors
1 39 (54.93%) Microsoft
2 6 (8.45%) Meraki
3 4 (5.63%) Salesforce
3 4 (5.63%) Veeam
4 3 (4.23%) VMware
5 2 (2.82%) Cisco
6 1 (1.41%) Canon
6 1 (1.41%) Dell