IT Support Jobs in Wales

IT Support
UK > Wales

The median IT Support salary in Wales is £27,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 60 115 115
Rank change year-on-year +55 0 -28
Permanent jobs requiring an IT Support 47 21 22
As % of all permanent jobs advertised in Wales 2.44% 1.23% 1.12%
As % of the Job Titles category 2.63% 1.42% 1.20%
Number of salaries quoted 41 19 22
10th Percentile £23,000 £22,950 £22,500
25th Percentile £25,000 £24,113 £23,750
Median annual salary (50th Percentile) £27,500 £30,000 £28,500
Median % change year-on-year -8.33% +5.26% +4.59%
75th Percentile £30,000 £46,875 £34,000
90th Percentile £36,000 £73,750 £46,500
UK median annual salary £29,000 £32,000 £30,000
% change year-on-year -9.38% +6.67% +7.14%

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,789 1,481 1,827
% of permanent jobs with a recognized job title 92.74% 86.61% 93.26%
Number of salaries quoted 1,271 806 1,206
10th Percentile £26,500 £26,391 £31,475
25th Percentile £35,000 £35,000 £37,960
Median annual salary (50th Percentile) £45,000 £45,000 £50,000
Median % change year-on-year - -10.00% +16.85%
75th Percentile £57,500 £61,250 £61,250
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support
Job Vacancy Trend in Wales

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for IT Support in Wales

IT Support
Salary Trend in Wales

3-month moving average salary quoted in jobs citing IT Support in Wales.

Salary trend for IT Support in Wales

IT Support
Salary Histogram in Wales

Salary distribution for jobs citing IT Support in Wales over the 6 months to 26 July 2024.

Salary histogram for IT Support in Wales

IT Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Wales region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 24 £27,500 - 1
South Wales +24 16 £26,000 -13.33% 3
West Wales +15 4 £32,500 -23.53% 2
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 26 July 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring IT Support in the job title.

1 24 (51.06%) Microsoft 365
1 24 (51.06%) Microsoft
2 21 (44.68%) Social Skills
3 18 (38.30%) Windows
3 18 (38.30%) SLA
4 16 (34.04%) Active Directory
5 14 (29.79%) Customer Service
6 12 (25.53%) Azure
7 9 (19.15%) Linux
7 9 (19.15%) Manufacturing
7 9 (19.15%) Infrastructure Engineering
7 9 (19.15%) Data Centre
8 8 (17.02%) Windows Server
8 8 (17.02%) Problem-Solving
8 8 (17.02%) Management Information System
8 8 (17.02%) ITIL
9 7 (14.89%) Project Delivery
10 6 (12.77%) Meraki
10 6 (12.77%) Microsoft Office
10 6 (12.77%) WAN
10 6 (12.77%) Internet
10 6 (12.77%) Firewall
11 5 (10.64%) Degree
11 5 (10.64%) Cisco Certification
11 5 (10.64%) CCNA
11 5 (10.64%) Service Delivery
11 5 (10.64%) Microsoft Exchange
11 5 (10.64%) Continuous Improvement
11 5 (10.64%) Entra ID
12 4 (8.51%) Windows 10

IT Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.64%) Microsoft Exchange
2 3 (6.38%) Confluence
2 3 (6.38%) Jupyter
2 3 (6.38%) OpenStack
2 3 (6.38%) SharePoint
Applications
1 6 (12.77%) Microsoft Office
Business Applications
1 1 (2.13%) Dynamics AX
1 1 (2.13%) Dynamics CRM
Cloud Services
1 24 (51.06%) Microsoft 365
2 12 (25.53%) Azure
3 5 (10.64%) Entra ID
4 3 (6.38%) Nutanix
5 2 (4.26%) Power Platform
6 1 (2.13%) Dynamics 365
Communications & Networking
1 6 (12.77%) Firewall
1 6 (12.77%) Internet
1 6 (12.77%) WAN
2 4 (8.51%) DHCP
2 4 (8.51%) DNS
2 4 (8.51%) LAN
3 2 (4.26%) SD-WAN
3 2 (4.26%) Wi-Fi
3 2 (4.26%) Wireless
Database & Business Intelligence
1 3 (6.38%) Metabase
2 1 (2.13%) Power BI
Development Applications
1 3 (6.38%) JIRA
1 3 (6.38%) Visual Studio Code
General
1 21 (44.68%) Social Skills
2 9 (19.15%) Manufacturing
3 3 (6.38%) Advertising
3 3 (6.38%) Welsh Language
Miscellaneous
1 9 (19.15%) Data Centre
2 8 (17.02%) Management Information System
3 3 (6.38%) Raspberry Pi
4 1 (2.13%) Driving Licence
4 1 (2.13%) Hybrid Cloud
4 1 (2.13%) Life Science
4 1 (2.13%) Self-Motivation
Operating Systems
1 18 (38.30%) Windows
2 9 (19.15%) Linux
3 8 (17.02%) Windows Server
4 4 (8.51%) Windows 10
5 3 (6.38%) Windows 7
6 1 (2.13%) Android
6 1 (2.13%) Apple iOS
6 1 (2.13%) Mac OS
6 1 (2.13%) Windows Server 2019
Processes & Methodologies
1 14 (29.79%) Customer Service
2 9 (19.15%) Infrastructure Engineering
3 8 (17.02%) ITIL
3 8 (17.02%) Problem-Solving
4 7 (14.89%) Project Delivery
5 5 (10.64%) Continuous Improvement
5 5 (10.64%) Service Delivery
6 3 (6.38%) Agile
6 3 (6.38%) Agile Project Management
6 3 (6.38%) Change Management
6 3 (6.38%) Customer-Centric Approach
6 3 (6.38%) Data Privacy
6 3 (6.38%) Disaster Recovery
6 3 (6.38%) Inventory Management
6 3 (6.38%) Logistics
6 3 (6.38%) Network Management
6 3 (6.38%) Project Management
6 3 (6.38%) Supplier Management
6 3 (6.38%) Virtual Environments
6 3 (6.38%) Web Design
Programming Languages
1 3 (6.38%) SQL
Qualifications
1 5 (10.64%) CCNA
1 5 (10.64%) Cisco Certification
1 5 (10.64%) Degree
2 3 (6.38%) Microsoft Certification
3 2 (4.26%) Computer Science Degree
Quality Assurance & Compliance
1 18 (38.30%) SLA
2 2 (4.26%) ISO/IEC 27001
System Software
1 16 (34.04%) Active Directory
2 3 (6.38%) Docker
2 3 (6.38%) VMware Infrastructure
Systems Management
1 3 (6.38%) Ansible
1 3 (6.38%) Kubernetes
1 3 (6.38%) SCCM
2 2 (4.26%) Microsoft Intune
Vendors
1 24 (51.06%) Microsoft
2 6 (12.77%) Meraki
3 3 (6.38%) Veeam
3 3 (6.38%) VMware
4 2 (4.26%) Cisco
5 1 (2.13%) SAP