IT Support
UK

The median IT Support salary in the UK is £29,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 87 160 282
Rank change year-on-year +73 +122 -44
Permanent jobs requiring an IT Support 3,057 2,447 2,226
As % of all permanent jobs advertised in the UK 3.12% 2.34% 1.44%
As % of the Job Titles category 3.30% 2.55% 1.50%
Number of salaries quoted 2,633 1,405 1,954
10th Percentile £22,000 £22,500 £20,500
25th Percentile £25,000 £26,000 £23,500
Median annual salary (50th Percentile) £29,000 £30,500 £29,000
Median % change year-on-year -4.92% +5.17% +1.75%
75th Percentile £35,000 £37,250 £35,000
90th Percentile £43,000 £46,050 £47,500
UK excluding London median annual salary £28,000 £29,000 £27,500
% change year-on-year -3.45% +5.45% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 27 April 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +76 2,825 £29,000 -6.45% 483
UK excluding London +44 2,548 £28,000 -3.45% 419
South East +80 688 £30,000 - 98
Work from Home +86 572 £30,000 -7.69% 88
North of England +51 550 £28,000 +1.82% 103
Midlands +85 468 £26,500 -3.64% 88
London +60 454 £35,000 - 78
East of England +50 363 £27,500 -8.33% 59
South West -15 301 £28,000 -6.67% 61
West Midlands +78 254 £27,500 - 45
North West +10 250 £28,000 +9.80% 48
Yorkshire +95 241 £28,000 +1.82% 44
East Midlands +51 203 £26,000 -5.45% 43
Scotland -98 104 £27,500 -2.65% 15
Wales +46 69 £27,500 -8.33% 10
North East +23 59 £32,500 -3.34% 13
Northern Ireland +29 6 £30,000 -11.11% 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,613 (52.76%) Windows
2 1,587 (51.91%) Microsoft 365
3 1,522 (49.79%) Microsoft
4 1,251 (40.92%) Active Directory
5 1,099 (35.95%) Social Skills
6 837 (27.38%) Customer Service
7 721 (23.59%) Azure
8 637 (20.84%) Windows Server
9 629 (20.58%) Problem-Solving
10 618 (20.22%) Windows 10
11 574 (18.78%) Microsoft Exchange
12 504 (16.49%) Microsoft Office
13 436 (14.26%) ITIL
14 430 (14.07%) Firewall
15 353 (11.55%) Degree
16 337 (11.02%) VMware
17 293 (9.58%) SharePoint
18 290 (9.49%) Entra ID
19 277 (9.06%) Wireless
20 271 (8.86%) DNS
20 271 (8.86%) Driving Licence
21 263 (8.60%) Cisco
22 262 (8.57%) WAN
23 250 (8.18%) Citrix
24 247 (8.08%) Android
25 241 (7.88%) VMware Infrastructure
26 239 (7.82%) Microsoft Intune
27 235 (7.69%) Hyper-V
28 233 (7.62%) DHCP
29 219 (7.16%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 574 (18.78%) Microsoft Exchange
2 293 (9.58%) SharePoint
3 28 (0.92%) Exchange Server 2013
4 17 (0.56%) Confluence
4 17 (0.56%) Exchange Server 2010
4 17 (0.56%) Skype for Business
5 16 (0.52%) IIS
6 15 (0.49%) Exchange Server 2007
7 7 (0.23%) OpenStack
8 6 (0.20%) Exchange Server 2000
9 4 (0.13%) Jupyter
10 3 (0.098%) CMS
10 3 (0.098%) SAS
10 3 (0.098%) WordPress
11 2 (0.065%) Apache
11 2 (0.065%) Blackberry Enterprise Server
11 2 (0.065%) Exchange Server 2003
11 2 (0.065%) Resin
12 1 (0.033%) Site Server
12 1 (0.033%) Tomcat
Applications
1 504 (16.49%) Microsoft Office
2 77 (2.52%) Microsoft Excel
3 13 (0.43%) Microsoft PowerPoint
4 10 (0.33%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.098%) Final Cut Pro
6 3 (0.098%) Pro Tools
6 3 (0.098%) SPSS
7 2 (0.065%) Adobe Creative Suite
8 1 (0.033%) AutoCAD
8 1 (0.033%) PrintSoft PReS
8 1 (0.033%) S-PLUS
Business Applications
1 8 (0.26%) Dynamics CRM
2 7 (0.23%) Carpe Diem
3 6 (0.20%) Sage X3
4 5 (0.16%) Dynamics GP
5 2 (0.065%) Dynamics NAV
5 2 (0.065%) Epicor Tropos
5 2 (0.065%) Misys Midas
5 2 (0.065%) Oracle Receivables
5 2 (0.065%) Remedy ITSM
5 2 (0.065%) Sage 200
6 1 (0.033%) Dynamics AX
6 1 (0.033%) Elite 3E
6 1 (0.033%) Sage 300 ERP
6 1 (0.033%) SAP ERP
6 1 (0.033%) Visualfiles
Cloud Services
1 1,587 (51.91%) Microsoft 365
2 721 (23.59%) Azure
3 290 (9.49%) Entra ID
4 101 (3.30%) AWS
5 74 (2.42%) OneDrive
6 61 (2.00%) Google Workspace
7 33 (1.08%) Mimecast
8 30 (0.98%) Power Platform
9 28 (0.92%) WhatsApp
10 14 (0.46%) Dynamics 365
11 11 (0.36%) Cloud Computing
12 10 (0.33%) Power Automate
12 10 (0.33%) SaaS
13 9 (0.29%) Amazon EC2
13 9 (0.29%) PowerApps
14 8 (0.26%) Nutanix
15 7 (0.23%) IaaS
15 7 (0.23%) Serverless
16 5 (0.16%) Dropbox
16 5 (0.16%) PaaS
Communications & Networking
1 430 (14.07%) Firewall
2 277 (9.06%) Wireless
3 271 (8.86%) DNS
4 262 (8.57%) WAN
5 233 (7.62%) DHCP
6 187 (6.12%) VPN
7 180 (5.89%) Wi-Fi
8 163 (5.33%) LAN
9 157 (5.14%) TCP/IP
10 124 (4.06%) Cisco IOS
11 122 (3.99%) SD-WAN
11 122 (3.99%) VoIP
12 111 (3.63%) WebEx
13 101 (3.30%) VLAN
14 86 (2.81%) Internet
15 70 (2.29%) SAN
16 49 (1.60%) Network Security
17 45 (1.47%) Remote Desktop
18 30 (0.98%) Broadband
19 21 (0.69%) Skype
Database & Business Intelligence
1 124 (4.06%) SQL Server
2 38 (1.24%) Amazon RDS
3 22 (0.72%) Power BI
4 18 (0.59%) MySQL
5 8 (0.26%) MariaDB
5 8 (0.26%) SQL Server Reporting Services
6 6 (0.20%) PostgreSQL
6 6 (0.20%) SQL Server Integration Services
7 5 (0.16%) DB2
8 4 (0.13%) BusinessObjects
8 4 (0.13%) Crystal Reports
8 4 (0.13%) Metabase
8 4 (0.13%) Oracle Database
9 3 (0.098%) Big Data
9 3 (0.098%) EDRMS
10 2 (0.065%) MongoDB
10 2 (0.065%) Oracle Reports
11 1 (0.033%) Electronic Patient Records
11 1 (0.033%) SAP HANA
Development Applications
1 39 (1.28%) JIRA
2 4 (0.13%) Visual Studio Code
3 3 (0.098%) Visual Studio
4 2 (0.065%) Git
4 2 (0.065%) Hudson
4 2 (0.065%) MSI
5 1 (0.033%) Atlassian Bamboo
5 1 (0.033%) Bitbucket
5 1 (0.033%) Jenkins
General
1 1,099 (35.95%) Social Skills
2 196 (6.41%) Finance
3 175 (5.72%) Analytical Skills
4 124 (4.06%) Organisational Skills
5 118 (3.86%) Legal
6 116 (3.79%) Manufacturing
7 114 (3.73%) Law
8 80 (2.62%) Telecoms
9 77 (2.52%) Inclusion and Diversity
10 73 (2.39%) Retail
11 40 (1.31%) Marketing
12 34 (1.11%) Advertising
12 34 (1.11%) Public Sector
13 29 (0.95%) Banking
14 27 (0.88%) Documentation Skills
15 26 (0.85%) Games
16 19 (0.62%) German Language
17 17 (0.56%) Automotive
18 13 (0.43%) Back Office
19 11 (0.36%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.26%) ADSI
1 8 (0.26%) LDAP
2 7 (0.23%) HTML
2 7 (0.23%) OLE
3 6 (0.20%) .NET
3 6 (0.20%) CSS
3 6 (0.20%) EDI
3 6 (0.20%) X-Windows
4 5 (0.16%) Kafka
5 4 (0.13%) Cocoa
6 3 (0.098%) LAMP
6 3 (0.098%) React
6 3 (0.098%) Software Packaging
7 2 (0.065%) RESTful
7 2 (0.065%) SOAP
7 2 (0.065%) V-Ray
8 1 (0.033%) RESTEasy
8 1 (0.033%) SAML
8 1 (0.033%) WF
8 1 (0.033%) XML
Miscellaneous
1 271 (8.86%) Driving Licence
2 164 (5.36%) Video Conferencing
3 138 (4.51%) Self-Motivation
4 108 (3.53%) Wiki
5 85 (2.78%) Management Information System
6 55 (1.80%) Onboarding
7 51 (1.67%) Replication
8 49 (1.60%) Data Centre
9 37 (1.21%) EPoS
10 36 (1.18%) CCTV
11 32 (1.05%) iPad
12 28 (0.92%) Smartphone
13 27 (0.88%) Fat Client
13 27 (0.88%) Thin Client
14 23 (0.75%) Enterprise Storage
15 21 (0.69%) iPhone
16 15 (0.49%) Educational Technology
17 14 (0.46%) Analytical Mindset
17 14 (0.46%) Social Media
18 13 (0.43%) Public Cloud
Operating Systems
1 1,613 (52.76%) Windows
2 637 (20.84%) Windows Server
3 618 (20.22%) Windows 10
4 247 (8.08%) Android
5 166 (5.43%) Linux
6 145 (4.74%) Apple iOS
7 128 (4.19%) Mac OS
8 110 (3.60%) Windows Server 2016
9 94 (3.07%) Windows Server 2019
10 77 (2.52%) Windows Server 2012
11 56 (1.83%) Windows 7
12 37 (1.21%) Windows Server 2008
13 35 (1.14%) Mac OS X
14 25 (0.82%) Windows 8
15 20 (0.65%) Unix
16 10 (0.33%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Windows Server 2003
19 3 (0.098%) VMS
Processes & Methodologies
1 837 (27.38%) Customer Service
2 629 (20.58%) Problem-Solving
3 436 (14.26%) ITIL
4 177 (5.79%) Service Delivery
5 169 (5.53%) Cybersecurity
6 162 (5.30%) ITSM
7 153 (5.00%) Mobile Device Management
8 149 (4.87%) Computer Science
8 149 (4.87%) Service Management
9 122 (3.99%) Application Virtualisation
10 117 (3.83%) Business Continuity
11 111 (3.63%) Time Management
12 107 (3.50%) BCP
13 106 (3.47%) Business Continuity Planning
14 105 (3.43%) Contract Negotiation
15 96 (3.14%) Change Management
15 96 (3.14%) Project Delivery
16 93 (3.04%) Agile
17 88 (2.88%) Incident Management
18 86 (2.81%) Infrastructure Engineering
Programming Languages
1 178 (5.82%) SQL
2 121 (3.96%) PowerShell
3 17 (0.56%) Bash
4 13 (0.43%) Python
5 10 (0.33%) Java
6 9 (0.29%) PHP
7 7 (0.23%) C#
8 6 (0.20%) JavaScript
8 6 (0.20%) VB
9 5 (0.16%) T-SQL
10 3 (0.098%) C
11 2 (0.065%) C++
11 2 (0.065%) COBOL
12 1 (0.033%) Perl
12 1 (0.033%) VBA
12 1 (0.033%) VBScript
Qualifications
1 353 (11.55%) Degree
2 178 (5.82%) Microsoft Certification
3 126 (4.12%) Computer Science Degree
4 107 (3.50%) Master's Degree
5 83 (2.72%) DBS Check
6 79 (2.58%) A+ Certification
7 67 (2.19%) Cisco Certification
8 66 (2.16%) CCNA
9 51 (1.67%) Network+ Certification
10 50 (1.64%) Security Cleared
11 45 (1.47%) MCSE
12 43 (1.41%) Azure Certification
13 42 (1.37%) MCP
14 31 (1.01%) MCSA
15 30 (0.98%) SC Cleared
16 22 (0.72%) ITIL Certification
17 16 (0.52%) DV Cleared
17 16 (0.52%) ITIL Foundation Certificate
18 13 (0.43%) CompTIA Security+
19 12 (0.39%) MCITP
Quality Assurance & Compliance
1 196 (6.41%) SLA
2 50 (1.64%) GDPR
3 35 (1.14%) Cyber Essentials
4 34 (1.11%) ISO/IEC 27001
5 30 (0.98%) QA
6 9 (0.29%) Sarbanes-Oxley
7 8 (0.26%) Cyber Essentials PLUS
8 5 (0.16%) PCI DSS
9 4 (0.13%) Accessibility
10 3 (0.098%) NIST
11 2 (0.065%) PMO
12 1 (0.033%) ISO 14001
12 1 (0.033%) ISO 9001
System Software
1 1,251 (40.92%) Active Directory
2 241 (7.88%) VMware Infrastructure
3 235 (7.69%) Hyper-V
4 140 (4.58%) VMware ESXi
5 110 (3.60%) XenApp
6 106 (3.47%) Microsoft App-V
7 105 (3.43%) XenDesktop
8 53 (1.73%) Virtual Desktop
9 27 (0.88%) Virtual Machines
10 20 (0.65%) vSphere
11 16 (0.52%) Docker
12 9 (0.29%) Terminal Services
13 8 (0.26%) Virtual Servers
14 4 (0.13%) Citrix Hypervisor
14 4 (0.13%) Firmware
15 3 (0.098%) BitLocker
15 3 (0.098%) pfSense
15 3 (0.098%) VMware Server
16 2 (0.065%) Terminal Server
16 2 (0.065%) VMware Workstation
Systems Management
1 239 (7.82%) Microsoft Intune
2 219 (7.16%) SCCM
3 113 (3.70%) AirWatch
4 31 (1.01%) Jamf Pro
5 14 (0.46%) Kubernetes
6 13 (0.43%) Cisco CUCM
6 13 (0.43%) ServiceCenter
7 10 (0.33%) Autotask
7 10 (0.33%) FortiGate
7 10 (0.33%) WSUS
8 9 (0.29%) Ansible
9 7 (0.23%) Backup Exec
10 6 (0.20%) Opsgenie
10 6 (0.20%) PaperCut
11 5 (0.16%) Systems Management Server (SMS)
12 4 (0.13%) Active Directory Federation Services
12 4 (0.13%) WhatsUp Gold
13 3 (0.098%) Microsoft Data Protection Manager
13 3 (0.098%) SCDPM
13 3 (0.098%) Single Sign-On
Vendors
1 1,522 (49.79%) Microsoft
2 337 (11.02%) VMware
3 263 (8.60%) Cisco
4 250 (8.18%) Citrix
5 147 (4.81%) Apple
6 109 (3.57%) Veeam
7 88 (2.88%) Google
8 68 (2.22%) HP
9 58 (1.90%) Sophos
10 56 (1.83%) Meraki
11 38 (1.24%) Dell
12 33 (1.08%) ServiceNow
13 30 (0.98%) ConnectWise
13 30 (0.98%) Draytek
14 29 (0.95%) Bloomberg
15 27 (0.88%) iManage
16 25 (0.82%) Aruba
16 25 (0.82%) Palo Alto
17 24 (0.79%) Barracuda Networks
17 24 (0.79%) Sage