Period
to 30 September 2020

The median annual salary for an IT Support was £30,000 in advertised job vacancies during the 6 months to 30 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
30 Sep 2020
Same period 2019 Same period 2018
Rank 253 181 214
Rank change year-on-year -72 +33 -1
Permanent jobs requiring an IT Support 577 2,739 2,718
As % of all permanent jobs advertised in the UK 1.20% 1.97% 1.65%
As % of the Job Titles category 1.26% 2.05% 1.72%
Number of salaries quoted 537 2,532 2,443
Median annual salary £30,000 £27,500 £27,500
Median salary % change year-on-year +9.09% - +3.77%
10th Percentile £21,000 £20,500 £19,250
90th Percentile £47,500 £40,250 £44,350
UK excluding London median annual salary £28,000 £26,500 £26,000
% change year-on-year +5.66% +1.92% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,697 133,420 157,725
% of permanent IT jobs with a recognized job title 94.82% 95.74% 95.99%
Number of salaries quoted 37,461 106,252 127,124
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 30 September 2020.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 30 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 521 £30,500 +10.91% 242
UK excluding London -32 428 £28,000 +5.66% 243
London -112 133 £40,000 +33.33% 21
South East -36 119 £30,000 +11.11% 67
North of England -18 77 £27,000 +8.00% 53
Midlands +7 65 £23,500 -9.62% 47
South West 0 64 £32,500 +18.18% 31
East of England +39 62 £27,500 - 23
West Midlands +19 44 £25,000 - 23
Yorkshire +33 40 £26,250 -0.94% 24
North West -17 31 £28,000 +16.67% 24
Scotland +77 30 £28,000 -4.27% 12
East Midlands +29 21 £23,500 -12.96% 24
Work from Home +49 19 £32,500 +8.33% 15
Wales +28 11 £22,000 -4.35% 10
North East +10 6 £31,000 +31.91% 5

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 September 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 377 (65.34%) Windows
2 294 (50.95%) Active Directory
3 235 (40.73%) Microsoft
4 220 (38.13%) Office 365
5 187 (32.41%) Windows Server
6 146 (25.30%) Windows 10
7 138 (23.92%) VMware
8 119 (20.62%) Azure
9 100 (17.33%) ITIL
10 92 (15.94%) Microsoft Office
11 85 (14.73%) TCP/IP
12 80 (13.86%) Linux
13 73 (12.65%) Problem-Solving
14 69 (11.96%) VMware Infrastructure
15 68 (11.79%) Windows 7
16 66 (11.44%) Finance
16 66 (11.44%) LAN
16 66 (11.44%) DNS
17 65 (11.27%) MS Exchange
18 64 (11.09%) Cisco
19 63 (10.92%) Windows Server 2012
20 60 (10.40%) SQL
21 59 (10.23%) WAN
21 59 (10.23%) PowerShell
22 58 (10.05%) Hyper-V
23 57 (9.88%) AWS
24 55 (9.53%) DHCP
24 55 (9.53%) Citrix
24 55 (9.53%) Firewall
25 51 (8.84%) Incident Management

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (11.27%) MS Exchange
2 42 (7.28%) SharePoint
3 19 (3.29%) Exchange Server 2010
4 13 (2.25%) IIS
5 12 (2.08%) Exchange Server 2013
6 5 (0.87%) Skype for Business
6 5 (0.87%) Tomcat
7 4 (0.69%) Apache
7 4 (0.69%) Blackberry Enterprise Server
8 3 (0.52%) Confluence
8 3 (0.52%) Exchange Server 2007
9 2 (0.35%) Exchange Server 2003
10 1 (0.17%) SharePoint 2013
10 1 (0.17%) WordPress
Applications
1 92 (15.94%) Microsoft Office
2 20 (3.47%) Microsoft Excel
3 10 (1.73%) Microsoft PowerPoint
4 2 (0.35%) AutoCAD
4 2 (0.35%) SketchUp
5 1 (0.17%) Photoshop
5 1 (0.17%) Spreadsheet
Business Applications
1 6 (1.04%) Sage X3
2 3 (0.52%) Q-Pulse
3 2 (0.35%) FastStats
3 2 (0.35%) Unica
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) Dynamics NAV
4 1 (0.17%) Endur
4 1 (0.17%) Magento
Cloud Services
1 220 (38.13%) Office 365
2 119 (20.62%) Azure
3 57 (9.88%) AWS
4 15 (2.60%) Azure Active Directory
4 15 (2.60%) GCP
4 15 (2.60%) SaaS
5 14 (2.43%) G Suite
6 9 (1.56%) OneDrive
7 7 (1.21%) Cloud Computing
7 7 (1.21%) IaaS
7 7 (1.21%) Mimecast
8 6 (1.04%) PaaS
9 3 (0.52%) Dropbox
10 2 (0.35%) Dynamics 365
10 2 (0.35%) Google Analytics
10 2 (0.35%) Google Docs
10 2 (0.35%) Google Drive
10 2 (0.35%) Google Sheets
11 1 (0.17%) Power Platform
11 1 (0.17%) Slack
Communications & Networking
1 85 (14.73%) TCP/IP
2 66 (11.44%) DNS
2 66 (11.44%) LAN
3 59 (10.23%) WAN
4 55 (9.53%) DHCP
4 55 (9.53%) Firewall
5 33 (5.72%) VPN
6 25 (4.33%) VLAN
7 22 (3.81%) VoIP
8 17 (2.95%) Wi-Fi
9 16 (2.77%) Internet
9 16 (2.77%) Wireless
10 15 (2.60%) Skype
11 10 (1.73%) SAN
12 7 (1.21%) Cisco IOS
12 7 (1.21%) Network Security
13 6 (1.04%) Remote Desktop
14 5 (0.87%) Ethernet
15 4 (0.69%) DPNSS
15 4 (0.69%) QSIG
Database & Business Intelligence
1 31 (5.37%) SQL Server
2 10 (1.73%) MySQL
3 4 (0.69%) Relational Database
4 3 (0.52%) Amazon RDS
4 3 (0.52%) Informix
5 2 (0.35%) FileMaker
6 1 (0.17%) Azure SQL Database
6 1 (0.17%) Oracle Database
6 1 (0.17%) Oracle Reports
6 1 (0.17%) Power BI
6 1 (0.17%) SQL Server 2008
6 1 (0.17%) SQL Server 2012
Development Applications
1 12 (2.08%) JIRA
2 1 (0.17%) Ant
2 1 (0.17%) Bitbucket
2 1 (0.17%) Bitbucket Server
2 1 (0.17%) Eclipse
2 1 (0.17%) Git (software)
2 1 (0.17%) Jenkins
2 1 (0.17%) PowerBuilder
2 1 (0.17%) Vagrant
2 1 (0.17%) Visual Studio
General
1 66 (11.44%) Finance
2 25 (4.33%) Law
3 17 (2.95%) Telecoms
4 16 (2.77%) Public Sector
5 14 (2.43%) Manufacturing
6 11 (1.91%) Marketing
7 8 (1.39%) Legal
8 7 (1.21%) Banking
9 6 (1.04%) Advertising
10 4 (0.69%) Electronics
10 4 (0.69%) German Language
10 4 (0.69%) Mandarin Language
11 3 (0.52%) Financial Institution
11 3 (0.52%) Housing Association
11 3 (0.52%) Spanish Language
12 2 (0.35%) French Language
12 2 (0.35%) Front Office
12 2 (0.35%) Italian Language
12 2 (0.35%) Korean Language
12 2 (0.35%) Norwegian Language
Libraries, Frameworks & Software Standards
1 18 (3.12%) Web Services
2 6 (1.04%) .NET
3 5 (0.87%) CSS
3 5 (0.87%) EDI
3 5 (0.87%) HTML
3 5 (0.87%) XML
4 3 (0.52%) LDAP
4 3 (0.52%) REST
5 2 (0.35%) ASP.NET
5 2 (0.35%) Elastic Stack
5 2 (0.35%) SOAP
5 2 (0.35%) WebRTC
6 1 (0.17%) ADSI
6 1 (0.17%) FIX Protocol
6 1 (0.17%) JSON
6 1 (0.17%) LAMP
6 1 (0.17%) ODBC
6 1 (0.17%) Spring
6 1 (0.17%) WF
6 1 (0.17%) WSH
Miscellaneous
1 26 (4.51%) Analytical Skills
2 25 (4.33%) Self-Motivation
3 20 (3.47%) Driving Licence
4 16 (2.77%) Management Information System
5 13 (2.25%) Data Centre
6 12 (2.08%) CMDB
6 12 (2.08%) Life Science
6 12 (2.08%) Video Conferencing
7 7 (1.21%) Blackberry
8 6 (1.04%) Client/Server
8 6 (1.04%) PKI
8 6 (1.04%) Replication
8 6 (1.04%) User Experience
9 4 (0.69%) Blog
9 4 (0.69%) Clustering
10 3 (0.52%) CCTV
10 3 (0.52%) Enterprise Storage
11 2 (0.35%) AS400
11 2 (0.35%) EFT
11 2 (0.35%) Smartphone
Operating Systems
1 377 (65.34%) Windows
2 187 (32.41%) Windows Server
3 146 (25.30%) Windows 10
4 80 (13.86%) Linux
5 68 (11.79%) Windows 7
6 63 (10.92%) Windows Server 2012
7 49 (8.49%) Windows Server 2016
8 31 (5.37%) Windows Server 2008
9 17 (2.95%) Android
10 16 (2.77%) Windows 8
11 14 (2.43%) Windows Server 2019
12 11 (1.91%) Unix
13 8 (1.39%) Windows XP
14 7 (1.21%) Apple iOS
14 7 (1.21%) Red Hat Enterprise Linux
15 6 (1.04%) Mac OS X
16 3 (0.52%) Mac OS
16 3 (0.52%) Ubuntu
17 2 (0.35%) CentOS
17 2 (0.35%) Oracle Linux
Processes & Methodologies
1 100 (17.33%) ITIL
2 73 (12.65%) Problem-Solving
3 51 (8.84%) Incident Management
4 41 (7.11%) Infrastructure Engineering
5 28 (4.85%) Service Delivery
6 26 (4.51%) Agile Software Development
7 23 (3.99%) ERP
8 22 (3.81%) Asset Management
8 22 (3.81%) DevOps
8 22 (3.81%) ITSM
9 21 (3.64%) Disaster Recovery
9 21 (3.64%) Service Management
10 18 (3.12%) IT Strategy
10 18 (3.12%) Mobile Device Management
11 17 (2.95%) Change Management
11 17 (2.95%) Information Security
11 17 (2.95%) Root Cause Analysis
12 15 (2.60%) Problem Management
13 14 (2.43%) Mentoring
13 14 (2.43%) Task Automation
Programming Languages
1 60 (10.40%) SQL
2 59 (10.23%) PowerShell
3 10 (1.73%) Python
4 8 (1.39%) C
4 8 (1.39%) T-SQL
5 6 (1.04%) Bash Shell
6 5 (0.87%) Java
7 4 (0.69%) JavaScript
7 4 (0.69%) PHP
8 2 (0.35%) VB
9 1 (0.17%) C++
9 1 (0.17%) R
9 1 (0.17%) Shell Script
9 1 (0.17%) VB.NET
9 1 (0.17%) VBScript
Qualifications
1 43 (7.45%) Microsoft Certification
2 37 (6.41%) Degree
3 28 (4.85%) MCSA
4 27 (4.68%) Security Cleared
5 24 (4.16%) SC Cleared
6 23 (3.99%) MCSE
7 20 (3.47%) MCP
8 14 (2.43%) ITIL Certification
9 13 (2.25%) Cisco Certification
10 12 (2.08%) CCNA
11 8 (1.39%) MCITP
12 7 (1.21%) A+ Certification
12 7 (1.21%) Computer Science Degree
13 6 (1.04%) CTC Cleared
13 6 (1.04%) VMware Certified Professional (VCP)
14 5 (0.87%) MCDST
15 4 (0.69%) DBS Check
16 3 (0.52%) Citrix Certification
16 3 (0.52%) MCTS
17 2 (0.35%) CCA
Quality Assurance & Compliance
1 50 (8.67%) SLA
2 16 (2.77%) ISO/IEC 27001
3 14 (2.43%) GDPR
4 11 (1.91%) QA
5 3 (0.52%) ISO/IEC 20000
6 1 (0.17%) ISO 9001
6 1 (0.17%) PCI DSS
6 1 (0.17%) Sarbanes-Oxley
System Software
1 294 (50.95%) Active Directory
2 69 (11.96%) VMware Infrastructure
3 58 (10.05%) Hyper-V
4 15 (2.60%) XenApp
5 12 (2.08%) vSphere
6 10 (1.73%) XenDesktop
7 9 (1.56%) VMware ESXi
8 7 (1.21%) Virtual Machines
9 6 (1.04%) Microsoft Virtual Server
9 6 (1.04%) Virtual Servers
10 4 (0.69%) Citrix Hypervisor
11 3 (0.52%) Docker
11 3 (0.52%) Virtual Desktop
12 2 (0.35%) Firmware
12 2 (0.35%) Microsoft App-V
12 2 (0.35%) NFS
12 2 (0.35%) Terminal Services
12 2 (0.35%) VirtualBox
13 1 (0.17%) Terminal Server
13 1 (0.17%) VMware Server
Systems Management
1 36 (6.24%) SCCM
2 15 (2.60%) WSUS
3 10 (1.73%) Microsoft Intune
4 7 (1.21%) Backup Exec
5 6 (1.04%) AirWatch
6 5 (0.87%) FortiGate
7 4 (0.69%) Cisco CUCM
7 4 (0.69%) XenMobile
8 3 (0.52%) Norton AntiVirus
8 3 (0.52%) ServiceCenter
9 2 (0.35%) Control-M
9 2 (0.35%) Grafana
9 2 (0.35%) Nagios
9 2 (0.35%) Nessus
9 2 (0.35%) Symantec Endpoint Protection
10 1 (0.17%) Docker Swarm
10 1 (0.17%) Jamf Pro
10 1 (0.17%) Kubernetes
10 1 (0.17%) Prometheus
10 1 (0.17%) SCSM
Vendors
1 235 (40.73%) Microsoft
2 138 (23.92%) VMware
3 64 (11.09%) Cisco
4 55 (9.53%) Citrix
5 35 (6.07%) Apple
6 22 (3.81%) Google
6 22 (3.81%) HP
7 21 (3.64%) Dell
8 14 (2.43%) IBM
9 13 (2.25%) ServiceNow
10 10 (1.73%) Oracle
10 10 (1.73%) Sage
10 10 (1.73%) Symantec
11 9 (1.56%) Meraki
11 9 (1.56%) SAP
12 8 (1.39%) Bloomberg
12 8 (1.39%) Sophos
12 8 (1.39%) Veeam
13 7 (1.21%) Red Hat
13 7 (1.21%) Reuters