Period
to 27 September 2021

The median annual salary for an IT Support was £28,000 in advertised job vacancies during the 6 months to 27 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
27 Sep 2021
Same period 2020 Same period 2019
Rank 250 266 188
Rank change year-on-year +16 -78 +29
Permanent jobs requiring an IT Support 1,647 567 2,759
As % of all permanent jobs advertised in the UK 1.35% 1.19% 1.96%
As % of the Job Titles category 1.48% 1.25% 2.05%
Number of salaries quoted 1,407 515 2,528
10th Percentile £20,900 £21,250 £20,500
25th Percentile £23,500 £24,875 £23,000
Median annual salary (50th Percentile) £28,000 £30,000 £27,500
Median % change year-on-year -6.67% +9.09% -
75th Percentile £35,000 £40,000 £34,000
90th Percentile £43,750 £47,500 £40,900
UK excluding London median annual salary £27,000 £28,000 £26,500
% change year-on-year -3.57% +5.66% +3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 111,557 45,200 134,451
% of permanent IT jobs with a recognized job title 91.39% 94.84% 95.75%
Number of salaries quoted 77,668 37,525 108,326
10th Percentile £31,764 £32,500 £28,000
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £69,000
90th Percentile £92,500 £90,000 £85,000
UK excluding London median annual salary £49,000 £47,500 £45,000
% change year-on-year +3.16% +5.56% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 27 September 2021.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 27 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 1,473 £28,000 -6.67% 567
UK excluding London +20 1,225 £27,000 -3.57% 532
London -42 390 £32,500 -18.75% 74
North of England +39 307 £26,500 - 157
South East -59 257 £28,000 -8.20% 96
Midlands -3 226 £27,500 +5.77% 90
South West -3 177 £25,000 -23.08% 107
Work from Home -147 158 £29,000 -17.73% 47
North West +23 157 £27,500 -4.41% 70
West Midlands -15 142 £27,000 - 46
Yorkshire -26 118 £25,500 +2.00% 65
Scotland -25 110 £26,500 -5.36% 19
East of England -57 107 £28,500 +3.64% 44
East Midlands -19 84 £28,000 +19.15% 44
Wales -19 36 £26,500 +20.45% 14
North East -6 32 £26,000 -16.13% 22
Channel Islands - 6 £50,000 - 1

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 September 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,029 (62.48%) Windows
2 892 (54.16%) Microsoft 365
3 843 (51.18%) Active Directory
4 807 (49.00%) Microsoft
5 562 (34.12%) Social Skills
6 527 (32.00%) Windows 10
7 465 (28.23%) Windows Server
8 427 (25.93%) Microsoft Office
9 310 (18.82%) Azure
10 274 (16.64%) VMware
11 267 (16.21%) ITIL
12 253 (15.36%) Problem-Solving
13 216 (13.11%) SLA
14 210 (12.75%) Firewall
15 199 (12.08%) TCP/IP
16 189 (11.48%) Hyper-V
17 186 (11.29%) DNS
18 184 (11.17%) DHCP
18 184 (11.17%) VMware Infrastructure
19 179 (10.87%) SharePoint
20 177 (10.75%) Finance
21 168 (10.20%) SQL
22 167 (10.14%) MS Exchange
23 164 (9.96%) Cisco
24 163 (9.90%) Windows 7
25 153 (9.29%) LAN
26 141 (8.56%) VPN
27 140 (8.50%) WAN
28 132 (8.01%) Service Delivery
29 128 (7.77%) Windows Server 2016

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 179 (10.87%) SharePoint
2 167 (10.14%) MS Exchange
3 27 (1.64%) IIS
4 16 (0.97%) Exchange Server 2010
4 16 (0.97%) Exchange Server 2013
5 8 (0.49%) Exchange Server 2007
6 6 (0.36%) Confluence
7 5 (0.30%) Skype for Business
8 4 (0.24%) Blackberry Enterprise Server
8 4 (0.24%) CMS
9 3 (0.18%) SharePoint 2013
10 2 (0.12%) Exchange Server 2003
10 2 (0.12%) Moodle
11 1 (0.061%) Apache
11 1 (0.061%) Tomcat
11 1 (0.061%) WordPress
Applications
1 427 (25.93%) Microsoft Office
2 61 (3.70%) Microsoft Excel
3 31 (1.88%) Microsoft PowerPoint
4 9 (0.55%) Spreadsheet
5 8 (0.49%) Photoshop
6 4 (0.24%) MS Visio
7 3 (0.18%) AutoCAD
8 1 (0.061%) Acrobat
8 1 (0.061%) Adobe Creative Suite
8 1 (0.061%) Steinberg Cubase
Business Applications
1 10 (0.61%) Dynamics CRM
1 10 (0.61%) Dynamics NAV
2 8 (0.49%) Remedy ITSM
3 5 (0.30%) Relativity
4 4 (0.24%) BambooHR
4 4 (0.24%) SAP Business One
5 3 (0.18%) Magento
5 3 (0.18%) Sage 200
5 3 (0.18%) Sage 300 ERP
5 3 (0.18%) Sage CRM
5 3 (0.18%) Sentinel
6 2 (0.12%) NetSuite
6 2 (0.12%) Sage X3
7 1 (0.061%) Dynamics AX
7 1 (0.061%) Dynamics GP
7 1 (0.061%) Eikon
7 1 (0.061%) Epicor Tropos
7 1 (0.061%) Orchestrade
7 1 (0.061%) Salesforce.com CRM
Cloud Services
1 892 (54.16%) Microsoft 365
2 310 (18.82%) Azure
3 91 (5.53%) Azure Active Directory
4 65 (3.95%) AWS
5 55 (3.34%) OneDrive
6 37 (2.25%) Power Platform
7 35 (2.13%) Google Workspace
8 22 (1.34%) Mimecast
9 18 (1.09%) SaaS
10 12 (0.73%) PowerApps
11 9 (0.55%) Cloud Computing
12 7 (0.43%) Dynamics 365
13 6 (0.36%) IaaS
13 6 (0.36%) PaaS
13 6 (0.36%) Slack
14 5 (0.30%) Serverless
15 4 (0.24%) Power Automate
16 3 (0.18%) Route 53
17 2 (0.12%) Dropbox
17 2 (0.12%) GCP
Communications & Networking
1 210 (12.75%) Firewall
2 199 (12.08%) TCP/IP
3 186 (11.29%) DNS
4 184 (11.17%) DHCP
5 153 (9.29%) LAN
6 141 (8.56%) VPN
7 140 (8.50%) WAN
8 91 (5.53%) VoIP
9 79 (4.80%) Wi-Fi
9 79 (4.80%) Wireless
10 46 (2.79%) Internet
11 45 (2.73%) VLAN
12 36 (2.19%) Network Security
13 25 (1.52%) SAN
14 23 (1.40%) IP Telephony
15 21 (1.28%) Cisco IOS
15 21 (1.28%) Remote Desktop
16 18 (1.09%) SMS
16 18 (1.09%) WLAN
17 17 (1.03%) NAS
Database & Business Intelligence
1 103 (6.25%) SQL Server
2 24 (1.46%) Power BI
3 12 (0.73%) Crystal Reports
4 9 (0.55%) MySQL
5 8 (0.49%) Amazon RDS
6 6 (0.36%) SQL Server 2012
6 6 (0.36%) SQL Server 2014
7 4 (0.24%) Electronic Patient Records
7 4 (0.24%) MS Access
7 4 (0.24%) SQL Server Reporting Services
8 2 (0.12%) Oracle Database
8 2 (0.12%) Relational Database
8 2 (0.12%) SAP HANA
8 2 (0.12%) SQL Server 2008
8 2 (0.12%) SQL Server 2019
9 1 (0.061%) Azure SQL Database
9 1 (0.061%) Metadata
9 1 (0.061%) MongoDB
9 1 (0.061%) SQL Server 2016
9 1 (0.061%) SQL Server Analysis Services
Development Applications
1 16 (0.97%) JIRA
2 7 (0.43%) Visual Studio
3 5 (0.30%) SQL Server Management Studio (SSMS)
3 5 (0.30%) VSS/SourceSafe
4 4 (0.24%) Atlassian Bamboo
4 4 (0.24%) Git (software)
5 2 (0.12%) Browser DevTools
6 1 (0.061%) Bugzilla
6 1 (0.061%) Subversion
General
1 562 (34.12%) Social Skills
2 177 (10.75%) Finance
3 104 (6.31%) Analytical Skills
4 80 (4.86%) Organisational Skills
5 79 (4.80%) Manufacturing
6 72 (4.37%) Legal
7 67 (4.07%) Law
8 60 (3.64%) Retail
9 57 (3.46%) Telecoms
10 42 (2.55%) Banking
11 36 (2.19%) Public Sector
12 22 (1.34%) Marketing
13 20 (1.21%) Advertising
14 17 (1.03%) Pharmaceutical
15 14 (0.85%) Documentation Skills
16 11 (0.67%) Influencing Skills
17 10 (0.61%) Back Office
17 10 (0.61%) Inclusion and Diversity
18 9 (0.55%) Games
19 7 (0.43%) Automotive
Libraries, Frameworks & Software Standards
1 13 (0.79%) Web Services
2 12 (0.73%) .NET
3 8 (0.49%) HTML
4 5 (0.30%) CSS
4 5 (0.30%) LDAP
4 5 (0.30%) OAuth
5 4 (0.24%) Classic ASP
5 4 (0.24%) EDI
5 4 (0.24%) XML
6 3 (0.18%) SAML
7 2 (0.12%) COM
7 2 (0.12%) FIX Protocol
7 2 (0.12%) Middleware
8 1 (0.061%) ASP.NET
8 1 (0.061%) ASP.NET Web Forms
8 1 (0.061%) jQuery
8 1 (0.061%) LAMP
8 1 (0.061%) Node.js
8 1 (0.061%) Unity (Game Engine)
8 1 (0.061%) XHTML
Miscellaneous
1 123 (7.47%) Driving Licence
2 80 (4.86%) Self-Motivation
3 47 (2.85%) Management Information System
4 46 (2.79%) Data Centre
5 39 (2.37%) Smartphone
6 35 (2.13%) Video Conferencing
7 27 (1.64%) EPoS
8 26 (1.58%) iPhone
9 22 (1.34%) iPad
10 16 (0.97%) Fat Client
10 16 (0.97%) Thin Client
11 13 (0.79%) CMDB
11 13 (0.79%) Data Protection Act
12 11 (0.67%) FMCG
12 11 (0.67%) User Experience
13 9 (0.55%) Analytical Mindset
13 9 (0.55%) Blackberry
14 8 (0.49%) Mobile Computing
15 7 (0.43%) Enterprise Software
16 6 (0.36%) Mobile App
Operating Systems
1 1,029 (62.48%) Windows
2 527 (32.00%) Windows 10
3 465 (28.23%) Windows Server
4 163 (9.90%) Windows 7
5 128 (7.77%) Windows Server 2016
6 124 (7.53%) Windows Server 2012
7 113 (6.86%) Linux
8 93 (5.65%) Android
9 89 (5.40%) Windows Server 2019
10 77 (4.68%) Windows Server 2008
11 57 (3.46%) Apple iOS
12 47 (2.85%) Mac OS
13 42 (2.55%) Windows 8
14 36 (2.19%) Windows XP
15 32 (1.94%) Mac OS X
16 22 (1.34%) Unix
17 10 (0.61%) Windows Server 2003
18 8 (0.49%) CentOS
18 8 (0.49%) Ubuntu
19 4 (0.24%) Red Hat Enterprise Linux
Processes & Methodologies
1 267 (16.21%) ITIL
2 253 (15.36%) Problem-Solving
3 132 (8.01%) Service Delivery
4 73 (4.43%) Incident Management
5 66 (4.01%) ERP
5 66 (4.01%) Service Management
6 56 (3.40%) Time Management
7 55 (3.34%) Infrastructure Engineering
8 49 (2.98%) Project Management
9 46 (2.79%) ITSM
10 42 (2.55%) Cybersecurity
11 40 (2.43%) Mentoring
11 40 (2.43%) Mobile Device Management
12 38 (2.31%) CRM
12 38 (2.31%) Migration
13 34 (2.06%) Disaster Recovery
13 34 (2.06%) Network Management
14 33 (2.00%) Change Management
15 32 (1.94%) Asset Management
16 29 (1.76%) Problem Management
Programming Languages
1 168 (10.20%) SQL
2 86 (5.22%) PowerShell
3 29 (1.76%) C
4 5 (0.30%) C#
4 5 (0.30%) JavaScript
4 5 (0.30%) Perl
4 5 (0.30%) PL/SQL
4 5 (0.30%) Python
4 5 (0.30%) T-SQL
5 4 (0.24%) C++
6 3 (0.18%) PHP
6 3 (0.18%) VBA
7 2 (0.12%) Bash Shell
8 1 (0.061%) Java
Qualifications
1 114 (6.92%) Degree
2 101 (6.13%) Microsoft Certification
3 40 (2.43%) Cisco Certification
3 40 (2.43%) Security Cleared
4 38 (2.31%) CCNA
5 37 (2.25%) SC Cleared
6 28 (1.70%) MCSA
7 25 (1.52%) MCSE
8 23 (1.40%) DBS Check
9 21 (1.28%) A+ Certification
9 21 (1.28%) MCITP
9 21 (1.28%) MCP
10 19 (1.15%) ITIL Certification
11 15 (0.91%) Computer Science Degree
12 14 (0.85%) HND
12 14 (0.85%) Network+ Certification
13 12 (0.73%) HNC
13 12 (0.73%) ITIL Foundation Certificate
14 9 (0.55%) MCDST
15 7 (0.43%) Citrix Certification
Quality Assurance & Compliance
1 216 (13.11%) SLA
2 33 (2.00%) ISO/IEC 27001
3 26 (1.58%) GDPR
4 21 (1.28%) Sarbanes-Oxley
5 9 (0.55%) Cyber Essentials
6 7 (0.43%) HL7
7 5 (0.30%) ISO/IEC 20000
8 3 (0.18%) Cyber Essentials PLUS
8 3 (0.18%) PMO
8 3 (0.18%) QA
9 2 (0.12%) ISO 9001
10 1 (0.061%) GxP
10 1 (0.061%) ISO 22301
10 1 (0.061%) PCI DSS
System Software
1 843 (51.18%) Active Directory
2 189 (11.48%) Hyper-V
3 184 (11.17%) VMware Infrastructure
4 30 (1.82%) XenApp
5 22 (1.34%) vSphere
6 21 (1.28%) XenDesktop
7 20 (1.21%) Virtual Desktop
7 20 (1.21%) VMware ESXi
8 19 (1.15%) Virtual Servers
9 16 (0.97%) Virtual Machines
10 10 (0.61%) Terminal Services
11 7 (0.43%) Microsoft Virtual Server
12 6 (0.36%) VMware Server
13 5 (0.30%) RHEV
14 4 (0.24%) VirtualBox
14 4 (0.24%) VMware Workstation
15 3 (0.18%) Firmware
16 2 (0.12%) DFS Replication
16 2 (0.12%) Oracle RAC
17 1 (0.061%) Citrix Hypervisor
Systems Management
1 100 (6.07%) Microsoft Intune
2 97 (5.89%) SCCM
3 27 (1.64%) WSUS
4 26 (1.58%) Jamf Pro
5 11 (0.67%) SCOM
6 8 (0.49%) Active Directory Federation Services
7 7 (0.43%) Cisco CUCM
7 7 (0.43%) FortiGate
8 6 (0.36%) vRealize
9 5 (0.30%) AirWatch
9 5 (0.30%) Microsoft Data Protection Manager
9 5 (0.30%) Norton AntiVirus
9 5 (0.30%) Systems Management Server (SMS)
10 4 (0.24%) Microsoft Clustering
10 4 (0.24%) Puppet
10 4 (0.24%) ServiceCenter
10 4 (0.24%) Single Sign-On
10 4 (0.24%) vCenter Server
11 3 (0.18%) Cisco UCCX
11 3 (0.18%) ZABBIX
Vendors
1 807 (49.00%) Microsoft
2 274 (16.64%) VMware
3 164 (9.96%) Cisco
4 122 (7.41%) Citrix
5 100 (6.07%) Apple
6 67 (4.07%) Veeam
7 42 (2.55%) HP
8 33 (2.00%) Meraki
9 31 (1.88%) Google
9 31 (1.88%) SAP
10 27 (1.64%) ServiceNow
10 27 (1.64%) Sophos
11 24 (1.46%) Acronis
11 24 (1.46%) Dell
11 24 (1.46%) JD Edwards
12 23 (1.40%) Mitel
13 22 (1.34%) Salesforce.com
14 21 (1.28%) Adobe
14 21 (1.28%) iManage
15 20 (1.21%) MAPICS