Period
to

The median annual salary for an IT Support was £29,000 in advertised job vacancies during the 6 months to 22 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
22 May 2022
Same period 2021 Same period 2020
Rank 291 229 198
Rank change year-on-year -62 -31 -6
Permanent jobs requiring an IT Support 2,193 1,368 1,658
As % of all permanent jobs advertised in the UK 1.34% 1.49% 1.78%
As % of the Job Titles category 1.45% 1.61% 1.87%
Number of salaries quoted 1,916 1,017 1,488
10th Percentile £20,500 £21,000 £19,750
25th Percentile £23,500 £23,750 £23,000
Median annual salary (50th Percentile) £29,000 £28,750 £28,000
Median % change year-on-year +0.87% +2.68% +1.82%
75th Percentile £35,000 £37,000 £35,000
90th Percentile £48,000 £43,750 £43,750
UK excluding London median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 151,186 85,192 88,611
% of permanent IT jobs with a recognized job title 92.55% 92.54% 95.26%
Number of salaries quoted 82,478 65,111 71,932
10th Percentile £32,386 £31,365 £30,000
25th Percentile £42,500 £41,185 £39,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +5.00%
75th Percentile £77,500 £72,500 £72,500
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 22 May 2022.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 22 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -45 2,002 £29,000 - 581
UK excluding London -10 1,591 £27,500 - 504
Work from Home -48 608 £30,000 -4.00% 125
London -69 576 £33,500 -2.90% 100
South East -7 429 £29,000 +3.57% 119
North of England +23 412 £26,000 -10.34% 149
Midlands -21 271 £25,000 -0.99% 95
North West -2 202 £27,500 - 72
West Midlands -25 168 £26,500 +7.29% 32
South West -30 164 £29,000 +16.00% 62
Yorkshire +14 150 £26,000 -5.45% 53
East of England +2 150 £27,000 -11.09% 57
Scotland -17 127 £25,000 -5.66% 12
East Midlands -10 103 £25,000 -9.09% 61
North East +6 60 £21,000 -35.38% 24
Wales -48 19 £29,500 +7.27% 9
Northern Ireland - 15 £30,000 - 2
Channel Islands - 5 £50,000 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 May 2022, IT Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,338 (61.01%) Windows
2 1,104 (50.34%) Microsoft 365
3 974 (44.41%) Microsoft
4 962 (43.87%) Active Directory
5 738 (33.65%) Social Skills
6 563 (25.67%) Windows 10
7 549 (25.03%) Windows Server
8 457 (20.84%) Azure
9 431 (19.65%) Microsoft Office
10 409 (18.65%) ITIL
11 337 (15.37%) Problem-Solving
12 277 (12.63%) SLA
13 272 (12.40%) Firewall
13 272 (12.40%) VMware
14 254 (11.58%) DNS
15 240 (10.94%) SharePoint
16 222 (10.12%) Service Delivery
17 212 (9.67%) DHCP
18 194 (8.85%) Cisco
19 192 (8.76%) VPN
20 191 (8.71%) LAN
21 185 (8.44%) SQL
21 185 (8.44%) Finance
22 183 (8.34%) VMware Infrastructure
23 179 (8.16%) TCP/IP
24 178 (8.12%) MS Exchange
25 177 (8.07%) WAN
25 177 (8.07%) PowerShell
26 163 (7.43%) Degree
26 163 (7.43%) Citrix

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 240 (10.94%) SharePoint
2 178 (8.12%) MS Exchange
3 26 (1.19%) Exchange Server 2013
4 25 (1.14%) Exchange Server 2010
5 13 (0.59%) WordPress
6 11 (0.50%) Exchange Server 2003
6 11 (0.50%) Exchange Server 2007
6 11 (0.50%) IIS
7 7 (0.32%) CMS
8 6 (0.27%) Confluence
9 5 (0.23%) Office Communications Server
10 4 (0.18%) ArcGIS
10 4 (0.18%) Umbraco
10 4 (0.18%) WebSphere
11 3 (0.14%) Apache
11 3 (0.14%) OpenStack
11 3 (0.14%) Skype for Business
12 2 (0.091%) Site Server
13 1 (0.046%) nginx
Applications
1 431 (19.65%) Microsoft Office
2 97 (4.42%) Microsoft Excel
3 38 (1.73%) Microsoft PowerPoint
4 19 (0.87%) Spreadsheet
5 5 (0.23%) Acrobat
5 5 (0.23%) Microsoft Project
5 5 (0.23%) MS Visio
6 4 (0.18%) AutoCAD
7 3 (0.14%) Revit
7 3 (0.14%) SketchUp
8 2 (0.091%) Photoshop
9 1 (0.046%) Adobe Creative Suite
Business Applications
1 12 (0.55%) Dynamics NAV
2 10 (0.46%) Remedy ITSM
3 8 (0.36%) Dynamics CRM
4 7 (0.32%) Maximo
5 4 (0.18%) Elite 3E
5 4 (0.18%) Visualfiles
6 3 (0.14%) NetSuite
6 3 (0.14%) Salesforce.com CRM
7 2 (0.091%) BASE24
7 2 (0.091%) Dynamics AX
7 2 (0.091%) Eikon
7 2 (0.091%) SAP Business One
8 1 (0.046%) Aareon QL
8 1 (0.046%) Carpe Diem
8 1 (0.046%) CaseMap
8 1 (0.046%) Magento
8 1 (0.046%) Relativity
8 1 (0.046%) Sage X3
8 1 (0.046%) SAP ERP
8 1 (0.046%) Shopify
Cloud Services
1 1,104 (50.34%) Microsoft 365
2 457 (20.84%) Azure
3 125 (5.70%) Azure Active Directory
4 76 (3.47%) AWS
5 68 (3.10%) OneDrive
6 63 (2.87%) Google Workspace
7 35 (1.60%) SaaS
8 32 (1.46%) Power Platform
9 31 (1.41%) Mimecast
10 23 (1.05%) IaaS
11 11 (0.50%) PaaS
12 10 (0.46%) Dynamics 365
12 10 (0.46%) GCP
12 10 (0.46%) Power Automate
12 10 (0.46%) Slack
13 9 (0.41%) PowerApps
14 5 (0.23%) Google Docs
14 5 (0.23%) Google Sheets
14 5 (0.23%) Linode
15 4 (0.18%) Azure Storage
Communications & Networking
1 272 (12.40%) Firewall
2 254 (11.58%) DNS
3 212 (9.67%) DHCP
4 192 (8.76%) VPN
5 191 (8.71%) LAN
6 179 (8.16%) TCP/IP
7 177 (8.07%) WAN
8 114 (5.20%) Wireless
9 88 (4.01%) Wi-Fi
10 87 (3.97%) VLAN
11 71 (3.24%) VoIP
12 53 (2.42%) Remote Desktop
13 51 (2.33%) SAN
14 45 (2.05%) Internet
15 36 (1.64%) IP Telephony
16 28 (1.28%) WLAN
17 26 (1.19%) Network Security
18 24 (1.09%) NAS
19 21 (0.96%) Cisco IOS
20 17 (0.78%) ADSL
Database & Business Intelligence
1 118 (5.38%) SQL Server
2 27 (1.23%) Power BI
3 10 (0.46%) Data Warehouse
4 8 (0.36%) Amazon RDS
5 7 (0.32%) Big Data
5 7 (0.32%) Crystal Reports
5 7 (0.32%) SQL Server Reporting Services
6 5 (0.23%) Geospatial Data
6 5 (0.23%) GIS
6 5 (0.23%) Oracle Database
7 4 (0.18%) Azure SQL Database
8 3 (0.14%) Hadoop
8 3 (0.14%) KNIME
8 3 (0.14%) Pentaho
8 3 (0.14%) PostgreSQL
8 3 (0.14%) SQL Server Analysis Services
9 2 (0.091%) DB2
10 1 (0.046%) Cognos Impromptu
10 1 (0.046%) DataStage
10 1 (0.046%) MySQL
Development Applications
1 34 (1.55%) JIRA
2 9 (0.41%) Visual Studio
3 4 (0.18%) Git (software)
3 4 (0.18%) GitLab
3 4 (0.18%) MSI
3 4 (0.18%) Postman
4 2 (0.091%) Jenkins
4 2 (0.091%) SQL Server Management Studio (SSMS)
5 1 (0.046%) Octopus Deploy
5 1 (0.046%) Subversion
General
1 738 (33.65%) Social Skills
2 185 (8.44%) Finance
3 105 (4.79%) Law
4 100 (4.56%) Analytical Skills
5 87 (3.97%) Inclusion and Diversity
6 70 (3.19%) Retail
7 68 (3.10%) Legal
8 63 (2.87%) Manufacturing
9 60 (2.74%) Public Sector
10 52 (2.37%) Organisational Skills
11 48 (2.19%) Telecoms
12 39 (1.78%) Advertising
13 35 (1.60%) Marketing
14 24 (1.09%) Banking
15 22 (1.00%) Publishing
16 20 (0.91%) Games
17 18 (0.82%) Documentation Skills
17 18 (0.82%) Military
18 15 (0.68%) Italian Language
18 15 (0.68%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 43 (1.96%) HTML
2 23 (1.05%) CSS
3 22 (1.00%) COM
4 12 (0.55%) .NET
5 7 (0.32%) jQuery
5 7 (0.32%) Twitter Bootstrap
6 6 (0.27%) Web Services
7 5 (0.23%) Software Packaging
8 4 (0.18%) RESTful
8 4 (0.18%) X-Windows
9 3 (0.14%) LAMP
9 3 (0.14%) LDAP
9 3 (0.14%) V-Ray
10 2 (0.091%) WebSockets
10 2 (0.091%) XML
11 1 (0.046%) 802.1X
11 1 (0.046%) REST
11 1 (0.046%) SAML
Miscellaneous
1 122 (5.56%) Self-Motivation
2 103 (4.70%) Driving Licence
3 89 (4.06%) Management Information System
4 55 (2.51%) Data Centre
5 51 (2.33%) Video Conferencing
6 42 (1.92%) User Experience
7 29 (1.32%) Smartphone
8 23 (1.05%) Data Protection Act
9 22 (1.00%) Fat Client
9 22 (1.00%) Thin Client
10 21 (0.96%) iPad
11 16 (0.73%) iPhone
12 15 (0.68%) Clustering
12 15 (0.68%) Linux Command Line
13 14 (0.64%) CCTV
14 12 (0.55%) CMDB
14 12 (0.55%) EPoS
14 12 (0.55%) NHS
15 11 (0.50%) Blackberry
16 10 (0.46%) e-Learning
Operating Systems
1 1,338 (61.01%) Windows
2 563 (25.67%) Windows 10
3 549 (25.03%) Windows Server
4 160 (7.30%) Linux
5 130 (5.93%) Mac OS
5 130 (5.93%) Windows Server 2016
5 130 (5.93%) Windows Server 2019
6 128 (5.84%) Windows 7
7 120 (5.47%) Windows Server 2012
8 117 (5.34%) Android
9 107 (4.88%) Apple iOS
10 87 (3.97%) Windows Server 2008
11 34 (1.55%) Unix
12 31 (1.41%) Windows 8
13 22 (1.00%) Mac OS X
14 21 (0.96%) Windows Server 2003
14 21 (0.96%) Windows XP
15 12 (0.55%) Ubuntu
16 11 (0.50%) Windows 2000 Server
17 7 (0.32%) Red Hat Enterprise Linux
Processes & Methodologies
1 409 (18.65%) ITIL
2 337 (15.37%) Problem-Solving
3 222 (10.12%) Service Delivery
4 109 (4.97%) Asset Management
5 108 (4.92%) Incident Management
6 95 (4.33%) Service Management
7 90 (4.10%) Mentoring
8 85 (3.88%) ITSM
9 84 (3.83%) Time Management
10 72 (3.28%) Change Management
11 65 (2.96%) Business Continuity
12 60 (2.74%) Project Management
13 58 (2.64%) Agile
13 58 (2.64%) Cybersecurity
14 55 (2.51%) Continuous Improvement
15 51 (2.33%) Problem Management
16 50 (2.28%) Migration
17 49 (2.23%) Computer Science
17 49 (2.23%) CRM
18 48 (2.19%) ERP
Programming Languages
1 185 (8.44%) SQL
2 177 (8.07%) PowerShell
3 38 (1.73%) Bash
4 29 (1.32%) C
5 26 (1.19%) C#
6 23 (1.05%) Python
7 13 (0.59%) Shell Script
8 12 (0.55%) JavaScript
9 10 (0.46%) VB
10 7 (0.32%) Perl
10 7 (0.32%) VBA
11 6 (0.27%) VBScript
12 5 (0.23%) Google Apps Script
12 5 (0.23%) T-SQL
13 3 (0.14%) Java
13 3 (0.14%) Korn
14 2 (0.091%) Apex Code
14 2 (0.091%) C++
14 2 (0.091%) COBOL
14 2 (0.091%) Ruby
Qualifications
1 163 (7.43%) Degree
2 133 (6.06%) Microsoft Certification
3 116 (5.29%) Security Cleared
4 87 (3.97%) SC Cleared
5 47 (2.14%) MCP
6 44 (2.01%) A+ Certification
6 44 (2.01%) Cisco Certification
6 44 (2.01%) MCSE
7 38 (1.73%) CCNA
8 32 (1.46%) BPSS Clearance
9 29 (1.32%) DBS Check
9 29 (1.32%) MCSA
10 28 (1.28%) Computer Science Degree
11 24 (1.09%) ITIL Foundation Certificate
12 22 (1.00%) HNC
13 16 (0.73%) HND
13 16 (0.73%) ITIL Certification
14 13 (0.59%) CCNP
15 9 (0.41%) MCITP
16 7 (0.32%) DV Cleared
Quality Assurance & Compliance
1 277 (12.63%) SLA
2 45 (2.05%) ISO/IEC 27001
3 32 (1.46%) GDPR
4 24 (1.09%) Cyber Essentials
5 10 (0.46%) QA
6 8 (0.36%) GxP
7 6 (0.27%) Cyber Essentials PLUS
7 6 (0.27%) Sarbanes-Oxley
8 5 (0.23%) COBIT
8 5 (0.23%) ISO 9001
9 3 (0.14%) PCI DSS
10 2 (0.091%) Accessibility
11 1 (0.046%) Data Quality
11 1 (0.046%) GRC
11 1 (0.046%) ISAE 3402
11 1 (0.046%) P3O
11 1 (0.046%) PMO
System Software
1 962 (43.87%) Active Directory
2 183 (8.34%) VMware Infrastructure
3 127 (5.79%) Hyper-V
4 32 (1.46%) vSphere
5 28 (1.28%) Virtual Machines
6 26 (1.19%) XenApp
7 17 (0.78%) Virtual Servers
8 15 (0.68%) VMware ESXi
9 12 (0.55%) VMware Workstation
10 11 (0.50%) Virtual Desktop
11 10 (0.46%) Terminal Services
12 8 (0.36%) Citrix Hypervisor
12 8 (0.36%) Firmware
13 7 (0.32%) XenDesktop
14 3 (0.14%) BitLocker
15 2 (0.091%) Docker
15 2 (0.091%) Microsoft App-V
16 1 (0.046%) Citrix Presentation Server
16 1 (0.046%) NFS
16 1 (0.046%) Terminal Server
Systems Management
1 132 (6.02%) SCCM
2 115 (5.24%) Microsoft Intune
3 50 (2.28%) Jamf Pro
4 24 (1.09%) FortiGate
5 19 (0.87%) WSUS
6 10 (0.46%) Single Sign-On
6 10 (0.46%) vCenter Server
7 7 (0.32%) Autotask
7 7 (0.32%) Backup Exec
7 7 (0.32%) NetBackup
8 6 (0.27%) Microsoft Clustering
9 4 (0.18%) AirWatch
10 3 (0.14%) Active Directory Federation Services
10 3 (0.14%) Grafana
10 3 (0.14%) Kubernetes
10 3 (0.14%) Norton AntiVirus
10 3 (0.14%) Prometheus
10 3 (0.14%) SCOM
11 2 (0.091%) Nessus
11 2 (0.091%) OpenView Configuration Management
Vendors
1 974 (44.41%) Microsoft
2 272 (12.40%) VMware
3 194 (8.85%) Cisco
4 163 (7.43%) Citrix
5 147 (6.70%) Apple
6 68 (3.10%) Google
7 66 (3.01%) ServiceNow
8 47 (2.14%) Veeam
9 45 (2.05%) Meraki
10 40 (1.82%) HP
11 38 (1.73%) Sophos
12 37 (1.69%) Dell
13 30 (1.37%) Adobe
14 29 (1.32%) SAP
15 27 (1.23%) Red Hat
16 26 (1.19%) Salesforce.com
17 25 (1.14%) Okta
18 22 (1.00%) WatchGuard
19 16 (0.73%) Remedy
19 16 (0.73%) Ubiquiti