Period
to 22 September 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 22 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 207 213 217
Rank change year-on-year +6 +4 +20
Permanent jobs requiring an IT Support 2,767 3,010 3,130
As % of all permanent IT jobs advertised in the UK 1.66% 1.70% 1.61%
As % of the Job Titles category 1.73% 1.77% 1.67%
Number of salaries quoted 2,451 2,628 2,900
UK median annual salary £27,500 £27,000 £27,500
Median salary % change year-on-year +1.85% -1.82% +5.77%
10th Percentile £19,250 £19,000 £19,000
90th Percentile £43,750 £40,000 £43,750
UK excluding London median annual salary £25,750 £25,000 £25,500
% change year-on-year +3.00% -1.96% +4.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 159,903 169,601 187,341
% of permanent IT jobs with a recognized job title 96.04% 95.98% 96.58%
Number of salaries quoted 128,846 135,977 157,397
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 22 September 2018.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 2,601 £27,500 +1.85% 531
UK excluding London -8 1,827 £25,750 +3.00% 474
London -6 864 £30,000 -3.23% 100
South East -7 665 £26,000 +2.97% 99
North of England -10 371 £24,000 -2.04% 134
Midlands +30 292 £26,000 +8.33% 90
North West +20 225 £24,000 +4.35% 75
East of England +1 211 £27,500 - 54
South West +13 204 £24,000 - 54
West Midlands +16 165 £26,000 +7.22% 60
East Midlands +34 127 £25,000 +4.17% 30
Yorkshire -50 123 £25,000 -3.85% 40
Scotland +24 49 £27,500 +15.79% 33
Wales -6 34 £22,500 -4.26% 10
North East +3 23 £22,250 +8.78% 19
Northern Ireland +2 4 £27,000 +30.12%
Channel Islands -9 4 £29,500 -9.23%
Isle of Man +2 1 £32,500 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 September 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,907 (68.92%) Windows
2 1,409 (50.92%) Active Directory
3 1,223 (44.20%) Microsoft
4 868 (31.37%) Windows Server
5 847 (30.61%) Microsoft Office
6 802 (28.98%) Office 365
7 690 (24.94%) Windows 7
8 672 (24.29%) Windows 10
9 532 (19.23%) VMware
10 499 (18.03%) ITIL
11 449 (16.23%) Windows Server 2012
12 439 (15.87%) Problem-Solving
13 421 (15.22%) MS Exchange
14 386 (13.95%) Firewall
15 371 (13.41%) TCP/IP
16 346 (12.50%) Windows Server 2008
17 341 (12.32%) DNS
18 305 (11.02%) VMware Infrastructure
19 294 (10.63%) DHCP
19 294 (10.63%) SQL
20 291 (10.52%) Finance
21 286 (10.34%) Citrix
22 274 (9.90%) Microsoft Certification
23 263 (9.50%) Linux
24 259 (9.36%) Hyper-V
25 256 (9.25%) LAN
26 236 (8.53%) Cisco
27 232 (8.38%) Degree
28 228 (8.24%) WAN
29 221 (7.99%) VPN

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 421 (15.22%) MS Exchange
2 182 (6.58%) SharePoint
3 114 (4.12%) Exchange Server 2010
4 95 (3.43%) Exchange Server 2013
5 74 (2.67%) Skype for Business
6 58 (2.10%) IIS
7 27 (0.98%) SharePoint 2013
8 19 (0.69%) Exchange Server 2007
9 16 (0.58%) CMS
10 15 (0.54%) Exchange Server 2003
11 13 (0.47%) Tomcat
12 12 (0.43%) Apache
13 10 (0.36%) Confluence
14 8 (0.29%) Blackberry Enterprise Server
15 6 (0.22%) JBoss
15 6 (0.22%) SharePoint 2010
15 6 (0.22%) Umbraco
16 5 (0.18%) IBM Notes
16 5 (0.18%) SharePoint Server
16 5 (0.18%) WordPress
Applications
1 847 (30.61%) Microsoft Office
2 102 (3.69%) Microsoft Excel
3 37 (1.34%) Microsoft PowerPoint
4 17 (0.61%) MS Visio
5 5 (0.18%) AutoCAD
5 5 (0.18%) Spreadsheet
6 4 (0.14%) Microsoft Project
7 2 (0.072%) Acrobat
7 2 (0.072%) Adobe Creative Suite
7 2 (0.072%) CATIA
7 2 (0.072%) Photoshop
7 2 (0.072%) PTC Creo
7 2 (0.072%) SOLIDWORKS
8 1 (0.036%) Adobe Premiere
8 1 (0.036%) InfoPath
8 1 (0.036%) Maya
8 1 (0.036%) QuarkXPress
Business Applications
1 19 (0.69%) Dynamics CRM
2 14 (0.51%) Dynamics AX
3 11 (0.40%) NetSuite
3 11 (0.40%) Remedy ITSM
3 11 (0.40%) SAP Business One
4 9 (0.33%) Maximo
5 6 (0.22%) Cognos TM1
6 5 (0.18%) Dynamics NAV
6 5 (0.18%) Misys Midas
7 4 (0.14%) TRIRIGA
8 3 (0.11%) iTrent
8 3 (0.11%) SAP ERP
8 3 (0.11%) SAP R/3
9 2 (0.072%) Sage 200
9 2 (0.072%) SystmOne
9 2 (0.072%) Teamcenter
9 2 (0.072%) Unit4 Business World
10 1 (0.036%) Eikon
10 1 (0.036%) Epicor Tropos
10 1 (0.036%) Sage 50
Cloud Services
1 802 (28.98%) Office 365
2 178 (6.43%) Microsoft Azure
3 68 (2.46%) Amazon AWS
4 42 (1.52%) Mimecast
5 30 (1.08%) Azure Active Directory
5 30 (1.08%) G Suite
6 17 (0.61%) IaaS
7 15 (0.54%) Adobe Creative Cloud
8 14 (0.51%) SaaS
9 12 (0.43%) OneDrive
10 11 (0.40%) Slack
11 10 (0.36%) Cloud Computing
12 8 (0.29%) Google Cloud Platform
13 7 (0.25%) Dropbox
13 7 (0.25%) GitHub
14 6 (0.22%) Dynamics 365
15 3 (0.11%) Amazon EC2
16 2 (0.072%) Amazon S3
16 2 (0.072%) SoftLayer
16 2 (0.072%) Trello
Communications & Networking
1 386 (13.95%) Firewall
2 371 (13.41%) TCP/IP
3 341 (12.32%) DNS
4 294 (10.63%) DHCP
5 256 (9.25%) LAN
6 228 (8.24%) WAN
7 221 (7.99%) VPN
8 156 (5.64%) VoIP
9 116 (4.19%) Wireless
10 113 (4.08%) SAN
11 94 (3.40%) Internet
12 83 (3.00%) VLAN
13 76 (2.75%) Skype
14 73 (2.64%) Wi-Fi
15 43 (1.55%) Remote Desktop
16 34 (1.23%) IP Telephony
17 27 (0.98%) SMS
18 25 (0.90%) Intranet
19 23 (0.83%) IPsec
20 18 (0.65%) Network Security
Database & Business Intelligence
1 203 (7.34%) SQL Server
2 25 (0.90%) MySQL
3 24 (0.87%) Relational Database
4 23 (0.83%) Crystal Reports
5 20 (0.72%) SQL Server 2008
6 12 (0.43%) SQL Server Reporting Services
7 9 (0.33%) Data Warehouse
7 9 (0.33%) SQL Server 2012
8 8 (0.29%) SQL Server 2014
9 6 (0.22%) BusinessObjects
9 6 (0.22%) MS Access
9 6 (0.22%) SQL Server 2005
10 5 (0.18%) Oracle Reports
10 5 (0.18%) SQL Server 2016
10 5 (0.18%) SQL Server Integration Services
11 4 (0.14%) Amazon RDS
12 3 (0.11%) Geospatial Data
12 3 (0.11%) GIS
12 3 (0.11%) Power BI
13 2 (0.072%) phpMyAdmin
Development Applications
1 17 (0.61%) JIRA
2 9 (0.33%) Visual Studio
3 4 (0.14%) Bitbucket
3 4 (0.14%) Subversion
4 2 (0.072%) Ant
4 2 (0.072%) Git (software)
4 2 (0.072%) Jenkins
4 2 (0.072%) SonarQube
4 2 (0.072%) Sonatype Nexus
4 2 (0.072%) SQL Server Management Studio (SSMS)
4 2 (0.072%) TortoiseSVN
5 1 (0.036%) Atlassian Bamboo
5 1 (0.036%) Dreamweaver
5 1 (0.036%) Hudson
5 1 (0.036%) PyCharm
General
1 291 (10.52%) Finance
2 113 (4.08%) Retail
3 107 (3.87%) Telecoms
4 84 (3.04%) Manufacturing
5 82 (2.96%) Legal
6 76 (2.75%) Banking
7 57 (2.06%) Law
8 34 (1.23%) Investment Banking
9 30 (1.08%) Marketing
10 25 (0.90%) French Language
11 24 (0.87%) Advertising
12 23 (0.83%) Publishing
13 22 (0.80%) Automotive
14 21 (0.76%) German Language
15 19 (0.69%) Back Office
16 14 (0.51%) Electronics
17 13 (0.47%) Games
18 11 (0.40%) Spanish Language
19 10 (0.36%) Front Office
20 9 (0.33%) Multimedia
Libraries, Frameworks & Software Standards
1 31 (1.12%) HTML
2 26 (0.94%) .NET
3 22 (0.80%) CSS
4 17 (0.61%) Web Services
5 13 (0.47%) LDAP
6 11 (0.40%) ASP.NET
7 8 (0.29%) XML
8 7 (0.25%) 802.1X
9 6 (0.22%) Flash
10 5 (0.18%) LAMP
10 5 (0.18%) Software Packaging
10 5 (0.18%) WAP
11 4 (0.14%) Middleware
12 3 (0.11%) .NET Framework
12 3 (0.11%) EDI
12 3 (0.11%) Rendezvous
12 3 (0.11%) WebSphere MQ
13 2 (0.072%) jQuery
13 2 (0.072%) RabbitMQ
13 2 (0.072%) WPF
Miscellaneous
1 157 (5.67%) Self-Motivation
2 138 (4.99%) Analytical Skills
3 108 (3.90%) Driving Licence
4 70 (2.53%) Data Centre
5 66 (2.39%) Management Information System
6 65 (2.35%) Fat Client
6 65 (2.35%) Thin Client
7 51 (1.84%) Computer Science
8 50 (1.81%) iPhone
8 50 (1.81%) Video Conferencing
9 37 (1.34%) Fintech
10 32 (1.16%) EPoS
11 31 (1.12%) Smartphone
12 30 (1.08%) Blackberry
12 30 (1.08%) Data Protection Act
12 30 (1.08%) iPad
13 25 (0.90%) NHS
14 24 (0.87%) Replication
15 21 (0.76%) CCTV
16 19 (0.69%) User Experience
Operating Systems
1 1,907 (68.92%) Windows
2 868 (31.37%) Windows Server
3 690 (24.94%) Windows 7
4 672 (24.29%) Windows 10
5 449 (16.23%) Windows Server 2012
6 346 (12.50%) Windows Server 2008
7 263 (9.50%) Linux
8 187 (6.76%) Windows 8
9 96 (3.47%) Mac OS X
10 87 (3.14%) Apple iOS
11 70 (2.53%) Android
12 64 (2.31%) Windows Server 2003
13 46 (1.66%) Windows XP
14 45 (1.63%) Mac OS
15 30 (1.08%) Red Hat Enterprise Linux
16 26 (0.94%) Unix
17 19 (0.69%) Ubuntu
18 10 (0.36%) CentOS
19 7 (0.25%) Oracle Linux
19 7 (0.25%) Windows Vista
Processes & Methodologies
1 499 (18.03%) ITIL
2 439 (15.87%) Problem-Solving
3 131 (4.73%) Service Management
4 129 (4.66%) Incident Management
5 112 (4.05%) Project Management
6 90 (3.25%) Infrastructure Engineering
7 87 (3.14%) ITSM
8 82 (2.96%) CRM
9 80 (2.89%) ERP
9 80 (2.89%) Service Delivery
10 78 (2.82%) Change Management
11 77 (2.78%) Cybersecurity
11 77 (2.78%) Problem Management
12 75 (2.71%) Asset Management
12 75 (2.71%) Time Management
13 71 (2.57%) Information Security
14 68 (2.46%) Mentoring
15 62 (2.24%) ITIL V3
16 55 (1.99%) Disaster Recovery
17 50 (1.81%) Agile Software Development
Programming Languages
1 294 (10.63%) SQL
2 87 (3.14%) PowerShell
3 45 (1.63%) C
4 27 (0.98%) JavaScript
5 26 (0.94%) C#
6 22 (0.80%) Java
7 20 (0.72%) T-SQL
8 16 (0.58%) VB
9 14 (0.51%) PHP
10 12 (0.43%) VBA
11 10 (0.36%) Python
11 10 (0.36%) VBScript
12 7 (0.25%) Perl
13 6 (0.22%) Bash Shell
13 6 (0.22%) PL/SQL
14 5 (0.18%) SOQL
15 3 (0.11%) FoxPro (VFP)
16 2 (0.072%) C++
17 1 (0.036%) ABAP
17 1 (0.036%) VB.NET
Qualifications
1 274 (9.90%) Microsoft Certification
2 232 (8.38%) Degree
3 161 (5.82%) MCSE
4 124 (4.48%) MCP
5 105 (3.79%) MCSA
6 88 (3.18%) CCNA
6 88 (3.18%) Cisco Certification
7 61 (2.20%) A+ Certification
8 49 (1.77%) ITIL Certification
9 47 (1.70%) CISSP
10 38 (1.37%) Security Cleared
11 35 (1.26%) CompTIA Security+
12 34 (1.23%) CEH
12 34 (1.23%) CISMP
12 34 (1.23%) GIAC
13 33 (1.19%) MCITP
14 32 (1.16%) Computer Science Degree
15 25 (0.90%) SC Cleared
16 22 (0.80%) ITIL Foundation Certificate
17 21 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 217 (7.84%) SLA
2 55 (1.99%) ISO/IEC 27001
3 28 (1.01%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 22 (0.80%) GDPR
5 9 (0.33%) PMO
6 7 (0.25%) QA
7 6 (0.22%) PCI DSS
8 5 (0.18%) Cyber Essentials
9 3 (0.11%) DICOM
9 3 (0.11%) HL7
9 3 (0.11%) ISO/IEC 20000
10 1 (0.036%) COBIT
10 1 (0.036%) Cyber Essentials PLUS
10 1 (0.036%) GMP
10 1 (0.036%) ISO 9001
10 1 (0.036%) Sarbanes-Oxley
System Software
1 1,409 (50.92%) Active Directory
2 305 (11.02%) VMware Infrastructure
3 259 (9.36%) Hyper-V
4 57 (2.06%) XenApp
5 53 (1.92%) Virtual Machines
6 47 (1.70%) Virtual Servers
7 40 (1.45%) vSphere
8 35 (1.26%) VMware ESXi
9 30 (1.08%) Terminal Services
10 23 (0.83%) XenDesktop
11 12 (0.43%) VirtualBox
12 11 (0.40%) Terminal Server
13 10 (0.36%) Microsoft Virtual Server
13 10 (0.36%) Virtual Desktop
13 10 (0.36%) VMware Workstation
14 7 (0.25%) XenServer
15 5 (0.18%) Firmware
15 5 (0.18%) VMware Server
16 4 (0.14%) ProxySG
16 4 (0.14%) Snort
Systems Management
1 187 (6.76%) SCCM
2 46 (1.66%) Backup Exec
3 34 (1.23%) Systems Management Server (SMS)
4 26 (0.94%) Norton AntiVirus
5 23 (0.83%) WSUS
6 21 (0.76%) SCOM
7 17 (0.61%) Jamf Pro
7 17 (0.61%) Symantec Endpoint Protection
8 12 (0.43%) Microsoft Intune
9 11 (0.40%) Failover Clustering
9 11 (0.40%) IBM BigFix
10 10 (0.36%) FortiGate
11 9 (0.33%) Single Sign-On
12 7 (0.25%) Microsoft Clustering
13 6 (0.22%) Nagios
14 5 (0.18%) AirWatch
14 5 (0.18%) MaaS360
15 4 (0.14%) Cisco CUCM
15 4 (0.14%) Snorby
15 4 (0.14%) Suricata
Vendors
1 1,223 (44.20%) Microsoft
2 532 (19.23%) VMware
3 286 (10.34%) Citrix
4 236 (8.53%) Cisco
5 143 (5.17%) Apple
6 75 (2.71%) HP
7 66 (2.39%) Oracle
8 62 (2.24%) Symantec
9 59 (2.13%) SAP
10 54 (1.95%) Google
11 50 (1.81%) Avaya
12 46 (1.66%) Intel
13 45 (1.63%) Dell
14 44 (1.59%) Veeam
15 35 (1.26%) Adobe
16 33 (1.19%) Sophos
17 30 (1.08%) Mitel
17 30 (1.08%) NetApp
17 30 (1.08%) Sage
18 29 (1.05%) Red Hat