IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £28,500 per year, according to job vacancies posted during the 6 months leading to 23 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jun 2024
Same period 2023 Same period 2022
Rank 84 151 314
Rank change year-on-year +67 +163 -56
Permanent jobs requiring an IT Support 3,363 2,201 2,207
As % of all permanent jobs advertised in the UK 3.06% 2.38% 1.28%
As % of the Job Titles category 3.23% 2.61% 1.33%
Number of salaries quoted 2,819 1,302 1,904
10th Percentile £21,000 £23,000 £20,630
25th Percentile £24,500 £26,250 £23,500
Median annual salary (50th Percentile) £28,500 £31,250 £29,000
Median % change year-on-year -8.80% +7.76% -
75th Percentile £34,500 £37,500 £36,000
90th Percentile £42,500 £46,200 £48,750
UK excluding London median annual salary £28,000 £29,375 £27,500
% change year-on-year -4.68% +6.82% -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 104,121 84,323 165,675
% of permanent jobs with a recognized job title 94.77% 91.19% 95.89%
Number of salaries quoted 73,469 54,972 85,174
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,603 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,519 £50,296
% change year-on-year -6.58% +6.41% +5.89%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 23 June 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 23 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +79 3,121 £28,500 -9.52% 372
UK excluding London +60 2,916 £28,000 -4.68% 362
South East +79 692 £29,500 -1.20% 95
North of England +77 666 £27,500 -1.79% 103
Midlands +88 627 £27,000 -1.82% 55
Work from Home +79 580 £30,481 -4.75% 75
East of England +33 396 £27,500 -5.17% 46
London +4 391 £35,000 - 39
West Midlands +90 349 £28,000 +1.82% 24
South West -10 349 £28,000 -8.94% 51
North West +39 309 £27,500 +7.84% 51
Yorkshire +95 271 £27,000 -7.69% 37
East Midlands +52 268 £26,000 -5.45% 31
Scotland -97 109 £27,500 -3.51% 20
North East +36 86 £32,500 -5.80% 20
Wales +53 71 £27,500 -8.33% 8
Northern Ireland +19 7 £30,000 -11.11% 8

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,671 (49.69%) Windows
2 1,591 (47.31%) Microsoft
3 1,546 (45.97%) Microsoft 365
4 1,200 (35.68%) Active Directory
5 1,061 (31.55%) Social Skills
6 849 (25.25%) Customer Service
7 744 (22.12%) Azure
8 731 (21.74%) Problem-Solving
9 651 (19.36%) Windows Server
10 583 (17.34%) Windows 10
11 515 (15.31%) Microsoft Office
12 508 (15.11%) Microsoft Exchange
13 485 (14.42%) ITIL
14 449 (13.35%) Firewall
15 376 (11.18%) Degree
16 348 (10.35%) VMware
17 343 (10.20%) Driving Licence
18 306 (9.10%) SharePoint
19 295 (8.77%) Entra ID
20 282 (8.39%) Cisco
21 266 (7.91%) DNS
22 248 (7.37%) Microsoft Intune
23 246 (7.31%) Linux
24 243 (7.23%) Microsoft Certification
25 241 (7.17%) Hyper-V
25 241 (7.17%) VMware Infrastructure
26 231 (6.87%) DHCP
27 218 (6.48%) Wireless
28 197 (5.86%) WAN
29 193 (5.74%) Android

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 508 (15.11%) Microsoft Exchange
2 306 (9.10%) SharePoint
3 29 (0.86%) Exchange Server 2013
4 23 (0.68%) Skype for Business
5 17 (0.51%) Confluence
5 17 (0.51%) Exchange Server 2010
6 15 (0.45%) Exchange Server 2007
7 12 (0.36%) IIS
8 7 (0.21%) OpenStack
9 6 (0.18%) Exchange Server 2000
10 4 (0.12%) Jupyter
11 3 (0.089%) SAS
11 3 (0.089%) WordPress
12 2 (0.059%) Apache
12 2 (0.059%) Blackberry Enterprise Server
12 2 (0.059%) CMS
12 2 (0.059%) Exchange Server 2003
12 2 (0.059%) Resin
13 1 (0.030%) Site Server
13 1 (0.030%) Tomcat
Applications
1 515 (15.31%) Microsoft Office
2 89 (2.65%) Microsoft Excel
3 17 (0.51%) Microsoft PowerPoint
4 9 (0.27%) Spreadsheet
5 4 (0.12%) Microsoft Project
6 3 (0.089%) Final Cut Pro
6 3 (0.089%) Pro Tools
6 3 (0.089%) SPSS
7 1 (0.030%) Adobe Creative Suite
7 1 (0.030%) PrintSoft PReS
Business Applications
1 10 (0.30%) Dynamics CRM
2 5 (0.15%) Dynamics GP
2 5 (0.15%) Sage X3
3 3 (0.089%) Dynamics NAV
4 2 (0.059%) Carpe Diem
4 2 (0.059%) Misys Midas
4 2 (0.059%) Oracle Receivables
4 2 (0.059%) Sage 200
5 1 (0.030%) Dynamics AX
5 1 (0.030%) Elite 3E
5 1 (0.030%) Epicor Tropos
5 1 (0.030%) Sage 300 ERP
5 1 (0.030%) SAP Business One
5 1 (0.030%) Visualfiles
Cloud Services
1 1,546 (45.97%) Microsoft 365
2 744 (22.12%) Azure
3 295 (8.77%) Entra ID
4 105 (3.12%) AWS
5 84 (2.50%) OneDrive
6 69 (2.05%) Google Workspace
7 33 (0.98%) Mimecast
8 25 (0.74%) Power Platform
9 23 (0.68%) WhatsApp
10 14 (0.42%) Cloud Computing
10 14 (0.42%) Dynamics 365
11 10 (0.30%) Power Automate
11 10 (0.30%) SaaS
12 9 (0.27%) Amazon EC2
13 7 (0.21%) Nutanix
14 6 (0.18%) Serverless
15 5 (0.15%) ChatGPT
15 5 (0.15%) DigitalOcean
15 5 (0.15%) iTunes
15 5 (0.15%) PowerApps
Communications & Networking
1 449 (13.35%) Firewall
2 266 (7.91%) DNS
3 231 (6.87%) DHCP
4 218 (6.48%) Wireless
5 197 (5.86%) WAN
6 191 (5.68%) Wi-Fi
7 178 (5.29%) VPN
8 163 (4.85%) Internet
9 157 (4.67%) TCP/IP
10 153 (4.55%) LAN
11 124 (3.69%) VoIP
12 119 (3.54%) Network Security
13 99 (2.94%) VLAN
14 81 (2.41%) WLAN
15 68 (2.02%) Cisco IOS
15 68 (2.02%) SAN
16 66 (1.96%) SD-WAN
17 56 (1.67%) WebEx
18 44 (1.31%) Remote Desktop
19 25 (0.74%) Skype
Database & Business Intelligence
1 129 (3.84%) SQL Server
2 34 (1.01%) Amazon RDS
3 25 (0.74%) MySQL
4 19 (0.56%) Power BI
5 13 (0.39%) SQL Server Reporting Services
6 8 (0.24%) MariaDB
7 6 (0.18%) PostgreSQL
8 5 (0.15%) DB2
9 4 (0.12%) BusinessObjects
9 4 (0.12%) Metabase
10 3 (0.089%) Big Data
10 3 (0.089%) EDRMS
10 3 (0.089%) Oracle Database
11 2 (0.059%) Amazon QuickSight
11 2 (0.059%) Crystal Reports
11 2 (0.059%) Oracle Reports
11 2 (0.059%) SQL Server Integration Services
12 1 (0.030%) Electronic Patient Records
12 1 (0.030%) Tableau
Development Applications
1 37 (1.10%) JIRA
2 4 (0.12%) Visual Studio Code
3 2 (0.059%) Git
3 2 (0.059%) Hudson
3 2 (0.059%) MSI
3 2 (0.059%) Visual Studio
4 1 (0.030%) Atlassian Bamboo
4 1 (0.030%) Bitbucket
4 1 (0.030%) Jenkins
General
1 1,061 (31.55%) Social Skills
2 188 (5.59%) Finance
3 167 (4.97%) Analytical Skills
4 126 (3.75%) Manufacturing
5 120 (3.57%) Law
6 118 (3.51%) Organisational Skills
7 108 (3.21%) Legal
8 88 (2.62%) Telecoms
9 78 (2.32%) Inclusion and Diversity
10 69 (2.05%) Retail
11 40 (1.19%) Marketing
12 39 (1.16%) Advertising
13 29 (0.86%) Documentation Skills
13 29 (0.86%) Public Sector
14 28 (0.83%) Games
15 24 (0.71%) Banking
16 23 (0.68%) Automotive
17 21 (0.62%) German Language
18 13 (0.39%) Back Office
19 12 (0.36%) Electronics
Libraries, Frameworks & Software Standards
1 15 (0.45%) HTML
2 8 (0.24%) CSS
2 8 (0.24%) LDAP
3 7 (0.21%) ADSI
3 7 (0.21%) OLE
4 6 (0.18%) .NET
4 6 (0.18%) EDI
4 6 (0.18%) X-Windows
5 5 (0.15%) Kafka
6 4 (0.12%) Cocoa
7 3 (0.089%) LAMP
7 3 (0.089%) React
7 3 (0.089%) Software Packaging
8 2 (0.059%) CodeIgniter
8 2 (0.059%) RESTful
8 2 (0.059%) SOAP
8 2 (0.059%) V-Ray
9 1 (0.030%) RESTEasy
9 1 (0.030%) SAML
9 1 (0.030%) XML
Miscellaneous
1 343 (10.20%) Driving Licence
2 149 (4.43%) Self-Motivation
3 126 (3.75%) Onboarding
4 108 (3.21%) Video Conferencing
5 88 (2.62%) Management Information System
6 56 (1.67%) Replication
7 55 (1.64%) Data Centre
8 53 (1.58%) Wiki
9 40 (1.19%) EPoS
10 34 (1.01%) CCTV
11 27 (0.80%) iPad
12 26 (0.77%) Fat Client
12 26 (0.77%) Smartphone
12 26 (0.77%) Thin Client
13 24 (0.71%) Enterprise Storage
14 21 (0.62%) iPhone
15 17 (0.51%) Educational Technology
16 16 (0.48%) Social Media
17 12 (0.36%) Analytical Mindset
17 12 (0.36%) Public Cloud
Operating Systems
1 1,671 (49.69%) Windows
2 651 (19.36%) Windows Server
3 583 (17.34%) Windows 10
4 246 (7.31%) Linux
5 193 (5.74%) Android
6 145 (4.31%) Apple iOS
7 130 (3.87%) Mac OS
8 117 (3.48%) Windows Server 2016
9 110 (3.27%) Windows Server 2019
10 77 (2.29%) Windows Server 2012
11 60 (1.78%) Windows 7
12 38 (1.13%) Mac OS X
13 35 (1.04%) Windows Server 2008
14 23 (0.68%) Windows 8
15 20 (0.59%) Unix
16 10 (0.30%) Red Hat Enterprise Linux
17 8 (0.24%) CentOS
18 5 (0.15%) Debian
18 5 (0.15%) Ubuntu
18 5 (0.15%) Windows Server 2003
Processes & Methodologies
1 849 (25.25%) Customer Service
2 731 (21.74%) Problem-Solving
3 485 (14.42%) ITIL
4 185 (5.50%) Cybersecurity
5 173 (5.14%) Computer Science
6 167 (4.97%) Service Delivery
7 152 (4.52%) Asset Management
8 149 (4.43%) ITSM
9 145 (4.31%) Service Management
10 122 (3.63%) Time Management
11 117 (3.48%) Mentoring
12 99 (2.94%) Incident Management
13 95 (2.82%) Mobile Device Management
14 93 (2.77%) Project Delivery
15 89 (2.65%) Continuous Improvement
16 88 (2.62%) Change Management
17 86 (2.56%) Agile
17 86 (2.56%) Infrastructure Engineering
18 81 (2.41%) Network Management
19 80 (2.38%) Mathematics
Programming Languages
1 174 (5.17%) SQL
2 100 (2.97%) PowerShell
3 16 (0.48%) PHP
4 11 (0.33%) Bash
4 11 (0.33%) Java
5 9 (0.27%) Python
6 5 (0.15%) C#
6 5 (0.15%) JavaScript
6 5 (0.15%) T-SQL
6 5 (0.15%) VB
7 3 (0.089%) VBA
8 1 (0.030%) C
8 1 (0.030%) COBOL
8 1 (0.030%) Perl
8 1 (0.030%) VBScript
Qualifications
1 376 (11.18%) Degree
2 243 (7.23%) Microsoft Certification
3 144 (4.28%) Computer Science Degree
4 121 (3.60%) CCNA
4 121 (3.60%) Cisco Certification
5 114 (3.39%) MCSE
6 109 (3.24%) MCP
7 98 (2.91%) DBS Check
8 84 (2.50%) A+ Certification
9 69 (2.05%) CCNP
10 67 (1.99%) LPIC
11 57 (1.69%) Security Cleared
12 53 (1.58%) Master's Degree
13 48 (1.43%) Network+ Certification
14 38 (1.13%) SC Cleared
15 37 (1.10%) Azure Certification
16 27 (0.80%) MCSA
17 21 (0.62%) ITIL Certification
18 19 (0.56%) ITIL Foundation Certificate
19 15 (0.45%) MCITP
Quality Assurance & Compliance
1 187 (5.56%) SLA
2 52 (1.55%) GDPR
3 38 (1.13%) Cyber Essentials
4 34 (1.01%) ISO/IEC 27001
5 30 (0.89%) QA
6 11 (0.33%) Sarbanes-Oxley
7 8 (0.24%) Cyber Essentials PLUS
8 7 (0.21%) Accessibility
9 5 (0.15%) PCI DSS
10 3 (0.089%) ISO 9001
10 3 (0.089%) NIST
11 2 (0.059%) PMO
12 1 (0.030%) ISO 14001
12 1 (0.030%) ISO/IEC 20000
System Software
1 1,200 (35.68%) Active Directory
2 241 (7.17%) Hyper-V
2 241 (7.17%) VMware Infrastructure
3 85 (2.53%) VMware ESXi
4 53 (1.58%) Virtual Desktop
4 53 (1.58%) XenApp
5 51 (1.52%) Microsoft App-V
6 50 (1.49%) XenDesktop
7 28 (0.83%) Virtual Machines
8 21 (0.62%) vSphere
9 17 (0.51%) Docker
10 8 (0.24%) Terminal Services
11 7 (0.21%) Virtual Servers
12 4 (0.12%) Citrix Hypervisor
13 3 (0.089%) Firmware
13 3 (0.089%) pfSense
14 2 (0.059%) BitLocker
14 2 (0.059%) VMware Server
14 2 (0.059%) VMware Workstation
15 1 (0.030%) Xen
Systems Management
1 248 (7.37%) Microsoft Intune
2 160 (4.76%) SCCM
3 56 (1.67%) AirWatch
4 34 (1.01%) Jamf Pro
5 14 (0.42%) ServiceCenter
6 13 (0.39%) Cisco CUCM
6 13 (0.39%) Kubernetes
7 12 (0.36%) WSUS
8 11 (0.33%) Autotask
9 10 (0.30%) PaperCut
10 8 (0.24%) Ansible
10 8 (0.24%) FortiGate
11 7 (0.21%) Backup Exec
12 6 (0.18%) Opsgenie
13 5 (0.15%) Systems Management Server (SMS)
14 4 (0.12%) WhatsUp Gold
15 3 (0.089%) NetBackup
15 3 (0.089%) NetCrunch
15 3 (0.089%) Progress Chef
16 2 (0.059%) SCDPM
Vendors
1 1,591 (47.31%) Microsoft
2 348 (10.35%) VMware
3 282 (8.39%) Cisco
4 189 (5.62%) Citrix
5 153 (4.55%) Apple
6 108 (3.21%) Veeam
7 96 (2.85%) Google
8 62 (1.84%) Sophos
9 54 (1.61%) HP
10 52 (1.55%) Meraki
11 39 (1.16%) ServiceNow
12 31 (0.92%) ConnectWise
13 30 (0.89%) Draytek
14 29 (0.86%) Dell
15 26 (0.77%) Palo Alto
16 25 (0.74%) Aruba
17 24 (0.71%) Barracuda Networks
17 24 (0.71%) Bloomberg
18 23 (0.68%) iManage
18 23 (0.68%) Sage