Period
to 21 November 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 21 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 208 210 207
Rank change year-on-year +2 -3 +30
Permanent jobs requiring an IT Support 2,778 3,066 3,171
As % of all permanent IT jobs advertised in the UK 1.70% 1.69% 1.68%
As % of the Job Titles category 1.78% 1.76% 1.74%
Number of salaries quoted 2,454 2,636 2,925
UK median annual salary £27,500 £26,500 £27,500
Median salary % change year-on-year +3.77% -3.64% +10.00%
10th Percentile £19,500 £19,000 £19,000
90th Percentile £42,500 £40,000 £42,800
UK excluding London median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,355 173,780 182,471
% of permanent IT jobs with a recognized job title 95.86% 95.97% 96.59%
Number of salaries quoted 125,862 139,468 152,794
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.29%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 21 November 2018.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 2,621 £27,500 +3.77% 532
UK excluding London -12 1,743 £25,000 - 471
London +30 966 £31,000 - 98
South East -22 565 £26,000 +4.00% 105
North of England +8 404 £24,000 - 135
North West +36 256 £24,000 +4.35% 71
Midlands +7 249 £26,000 +8.33% 88
East of England +20 222 £29,500 +13.46% 61
South West +13 222 £23,000 -4.17% 45
West Midlands +14 143 £26,000 +4.00% 55
Yorkshire -43 110 £24,000 -4.00% 48
East Midlands -4 106 £25,000 +11.11% 33
Scotland +17 44 £25,000 +25.00% 22
North East +28 38 £26,000 +23.81% 16
Wales -12 38 £23,000 -1.08% 15
Northern Ireland -6 3 £26,500 +32.50%
Channel Islands -11 3 £29,500 -9.23%
Isle of Man +11 1 £27,500 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,905 (68.57%) Windows
2 1,401 (50.43%) Active Directory
3 1,210 (43.56%) Microsoft
4 875 (31.50%) Windows Server
5 841 (30.27%) Office 365
6 831 (29.91%) Microsoft Office
7 691 (24.87%) Windows 10
8 669 (24.08%) Windows 7
9 525 (18.90%) VMware
10 515 (18.54%) ITIL
11 438 (15.77%) Problem-Solving
12 432 (15.55%) Windows Server 2012
13 424 (15.26%) Firewall
14 414 (14.90%) MS Exchange
15 356 (12.81%) Windows Server 2008
16 352 (12.67%) TCP/IP
17 334 (12.02%) Citrix
18 326 (11.74%) DNS
19 295 (10.62%) DHCP
20 282 (10.15%) VMware Infrastructure
21 271 (9.76%) LAN
22 270 (9.72%) Cisco
23 260 (9.36%) Linux
24 255 (9.18%) Finance
25 254 (9.14%) SQL
26 252 (9.07%) Microsoft Certification
27 237 (8.53%) WAN
28 233 (8.39%) SLA
29 214 (7.70%) Hyper-V
30 204 (7.34%) Degree

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 414 (14.90%) MS Exchange
2 181 (6.52%) SharePoint
3 119 (4.28%) Exchange Server 2010
4 105 (3.78%) Exchange Server 2013
5 73 (2.63%) Skype for Business
6 49 (1.76%) IIS
7 28 (1.01%) SharePoint 2013
8 19 (0.68%) Exchange Server 2003
9 18 (0.65%) Exchange Server 2007
10 17 (0.61%) Blackberry Enterprise Server
11 15 (0.54%) Apache
12 14 (0.50%) CMS
13 10 (0.36%) IBM Notes
13 10 (0.36%) Tomcat
14 8 (0.29%) IBM Domino
15 7 (0.25%) nginx
15 7 (0.25%) SharePoint 2010
16 6 (0.22%) Site Server
16 6 (0.22%) Umbraco
17 5 (0.18%) JBoss
Applications
1 831 (29.91%) Microsoft Office
2 96 (3.46%) Microsoft Excel
3 31 (1.12%) Microsoft PowerPoint
4 20 (0.72%) MS Visio
5 9 (0.32%) Photoshop
6 5 (0.18%) AutoCAD
6 5 (0.18%) CATIA
7 4 (0.14%) Acrobat
7 4 (0.14%) Spreadsheet
8 3 (0.11%) Microsoft Project
8 3 (0.11%) PTC Creo
9 1 (0.036%) Adobe Creative Suite
9 1 (0.036%) Adobe Illustrator
9 1 (0.036%) Adobe Premiere
9 1 (0.036%) InCopy
9 1 (0.036%) InDesign
9 1 (0.036%) InfoPath
9 1 (0.036%) QuarkXPress
9 1 (0.036%) SOLIDWORKS
Business Applications
1 19 (0.68%) Dynamics CRM
2 12 (0.43%) Dynamics AX
3 9 (0.32%) Maximo
4 8 (0.29%) NetSuite
4 8 (0.29%) Remedy ITSM
4 8 (0.29%) SAP Business One
5 6 (0.22%) Misys Midas
6 5 (0.18%) Dynamics NAV
7 3 (0.11%) SAP R/3
7 3 (0.11%) Teamcenter
7 3 (0.11%) TRIRIGA
8 2 (0.072%) Dynamics GP
8 2 (0.072%) Infor M3
8 2 (0.072%) Oracle Applications
8 2 (0.072%) Sage 200
8 2 (0.072%) Sage X3
8 2 (0.072%) SystmOne
9 1 (0.036%) Epicor Tropos
9 1 (0.036%) ResourceLink
9 1 (0.036%) thinkFolio
Cloud Services
1 841 (30.27%) Office 365
2 197 (7.09%) Microsoft Azure
3 68 (2.45%) Amazon AWS
4 33 (1.19%) Mimecast
5 31 (1.12%) Azure Active Directory
6 26 (0.94%) G Suite
7 12 (0.43%) IaaS
8 11 (0.40%) OneDrive
9 10 (0.36%) Cloud Computing
10 8 (0.29%) Dropbox
10 8 (0.29%) SaaS
11 7 (0.25%) Adobe Creative Cloud
11 7 (0.25%) Dynamics 365
11 7 (0.25%) Slack
12 5 (0.18%) Google Cloud Platform
13 3 (0.11%) Google Drive
13 3 (0.11%) IBM Cloud
13 3 (0.11%) SoftLayer
14 2 (0.072%) iTunes
15 1 (0.036%) Oracle CX
Communications & Networking
1 424 (15.26%) Firewall
2 352 (12.67%) TCP/IP
3 326 (11.74%) DNS
4 295 (10.62%) DHCP
5 271 (9.76%) LAN
6 237 (8.53%) WAN
7 181 (6.52%) VoIP
8 177 (6.37%) VPN
9 108 (3.89%) Internet
10 103 (3.71%) Wireless
11 97 (3.49%) SAN
12 83 (2.99%) Skype
13 82 (2.95%) VLAN
14 72 (2.59%) Wi-Fi
15 54 (1.94%) Remote Desktop
16 35 (1.26%) IP Telephony
17 29 (1.04%) Intranet
18 19 (0.68%) SSL
18 19 (0.68%) WLAN
19 18 (0.65%) SMTP
Database & Business Intelligence
1 178 (6.41%) SQL Server
2 29 (1.04%) Crystal Reports
3 27 (0.97%) Relational Database
4 26 (0.94%) MySQL
5 22 (0.79%) SQL Server 2008
6 14 (0.50%) Data Warehouse
7 12 (0.43%) SQL Server 2012
7 12 (0.43%) SQL Server Reporting Services
8 9 (0.32%) SQL Server 2014
9 8 (0.29%) Power BI
9 8 (0.29%) SQL Server 2016
10 7 (0.25%) SQL Server 2005
11 6 (0.22%) BusinessObjects
11 6 (0.22%) Oracle Database
12 4 (0.14%) GIS
12 4 (0.14%) Oracle Reports
12 4 (0.14%) RDBMS
13 3 (0.11%) DB2
13 3 (0.11%) SQL Server Integration Services
14 2 (0.072%) SAP HANA
Development Applications
1 11 (0.40%) JIRA
2 9 (0.32%) Visual Studio
3 4 (0.14%) Atlassian Bamboo
3 4 (0.14%) Git (software)
3 4 (0.14%) Jenkins
3 4 (0.14%) Subversion
4 2 (0.072%) Ant
4 2 (0.072%) Bitbucket
4 2 (0.072%) Hudson
4 2 (0.072%) TortoiseSVN
5 1 (0.036%) Dreamweaver
5 1 (0.036%) PyCharm
5 1 (0.036%) SonarQube
5 1 (0.036%) Sonatype Nexus
5 1 (0.036%) Visual Studio Team System
General
1 255 (9.18%) Finance
2 122 (4.39%) Retail
3 93 (3.35%) Telecoms
4 76 (2.74%) Manufacturing
5 72 (2.59%) Banking
6 68 (2.45%) Legal
7 53 (1.91%) Law
8 32 (1.15%) French Language
9 31 (1.12%) Investment Banking
10 30 (1.08%) Marketing
11 27 (0.97%) Publishing
12 25 (0.90%) Advertising
13 20 (0.72%) German Language
14 19 (0.68%) Back Office
15 18 (0.65%) Automotive
16 17 (0.61%) Games
17 12 (0.43%) Electronics
18 7 (0.25%) Financial Institution
18 7 (0.25%) Front Office
18 7 (0.25%) Multimedia
Libraries, Frameworks & Software Standards
1 25 (0.90%) HTML
2 21 (0.76%) CSS
3 19 (0.68%) Web Services
4 16 (0.58%) .NET
5 9 (0.32%) LAMP
5 9 (0.32%) LDAP
6 5 (0.18%) 802.1X
6 5 (0.18%) XML
7 4 (0.14%) FIX Protocol
7 4 (0.14%) Flash
7 4 (0.14%) LEMP Stack
7 4 (0.14%) Software Packaging
8 3 (0.11%) EDI
8 3 (0.11%) Rendezvous
9 2 (0.072%) ASP.NET
9 2 (0.072%) COM
9 2 (0.072%) Gearman
9 2 (0.072%) jQuery
9 2 (0.072%) SAML
9 2 (0.072%) WAP
Miscellaneous
1 153 (5.51%) Self-Motivation
2 145 (5.22%) Analytical Skills
3 107 (3.85%) Driving Licence
4 72 (2.59%) Fat Client
4 72 (2.59%) Management Information System
4 72 (2.59%) Thin Client
5 58 (2.09%) iPhone
6 57 (2.05%) Data Centre
7 55 (1.98%) Computer Science
7 55 (1.98%) Video Conferencing
8 46 (1.66%) Blackberry
9 42 (1.51%) Smartphone
10 37 (1.33%) NHS
11 32 (1.15%) Data Protection Act
11 32 (1.15%) Fintech
12 27 (0.97%) iPad
13 22 (0.79%) EPoS
14 20 (0.72%) CCTV
14 20 (0.72%) Replication
15 15 (0.54%) User Experience
Operating Systems
1 1,905 (68.57%) Windows
2 875 (31.50%) Windows Server
3 691 (24.87%) Windows 10
4 669 (24.08%) Windows 7
5 432 (15.55%) Windows Server 2012
6 356 (12.81%) Windows Server 2008
7 260 (9.36%) Linux
8 187 (6.73%) Windows 8
9 104 (3.74%) Apple iOS
10 95 (3.42%) Android
11 85 (3.06%) Mac OS X
12 74 (2.66%) Windows Server 2003
13 51 (1.84%) Mac OS
14 42 (1.51%) Windows XP
15 41 (1.48%) Red Hat Enterprise Linux
16 32 (1.15%) Unix
17 19 (0.68%) CentOS
18 17 (0.61%) Ubuntu
19 6 (0.22%) Oracle Linux
19 6 (0.22%) Windows Phone
Processes & Methodologies
1 515 (18.54%) ITIL
2 438 (15.77%) Problem-Solving
3 148 (5.33%) Service Management
4 139 (5.00%) Incident Management
5 105 (3.78%) Service Delivery
6 93 (3.35%) ITSM
7 88 (3.17%) Project Management
8 85 (3.06%) Change Management
9 78 (2.81%) Infrastructure Engineering
10 77 (2.77%) Problem Management
11 74 (2.66%) Cybersecurity
12 73 (2.63%) Information Security
13 72 (2.59%) Asset Management
14 71 (2.56%) Time Management
15 70 (2.52%) ERP
15 70 (2.52%) Mentoring
16 68 (2.45%) CRM
17 60 (2.16%) Agile Software Development
17 60 (2.16%) ITIL V3
18 58 (2.09%) Data Protection
Programming Languages
1 254 (9.14%) SQL
2 66 (2.38%) PowerShell
3 43 (1.55%) C
4 32 (1.15%) JavaScript
5 20 (0.72%) C#
6 18 (0.65%) VBA
7 16 (0.58%) Java
8 15 (0.54%) VB
9 13 (0.47%) Bash Shell
9 13 (0.47%) PHP
10 12 (0.43%) T-SQL
11 11 (0.40%) Python
12 9 (0.32%) PL/SQL
13 6 (0.22%) Perl
14 5 (0.18%) VBScript
15 4 (0.14%) Shell Script
16 3 (0.11%) Bourne shell
16 3 (0.11%) Korn
16 3 (0.11%) Ruby
17 2 (0.072%) VB.NET
Qualifications
1 252 (9.07%) Microsoft Certification
2 204 (7.34%) Degree
3 151 (5.44%) MCSE
4 106 (3.82%) MCP
5 95 (3.42%) MCSA
6 71 (2.56%) CCNA
6 71 (2.56%) Cisco Certification
7 51 (1.84%) ITIL Certification
8 49 (1.76%) A+ Certification
9 40 (1.44%) CISSP
10 37 (1.33%) Security Cleared
11 33 (1.19%) CompTIA Security+
12 32 (1.15%) CEH
12 32 (1.15%) CISMP
12 32 (1.15%) GIAC
13 27 (0.97%) Computer Science Degree
14 20 (0.72%) ITIL Foundation Certificate
14 20 (0.72%) SC Cleared
15 19 (0.68%) MCITP
16 17 (0.61%) DBS Check
Quality Assurance & Compliance
1 233 (8.39%) SLA
2 59 (2.12%) ISO/IEC 27001
3 36 (1.30%) GDPR
4 26 (0.94%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 11 (0.40%) PCI DSS
6 10 (0.36%) PMO
7 6 (0.22%) QA
8 5 (0.18%) Cyber Essentials
9 3 (0.11%) COBIT
9 3 (0.11%) DICOM
9 3 (0.11%) HL7
9 3 (0.11%) ISO 9001
9 3 (0.11%) ISO/IEC 20000
10 2 (0.072%) Sarbanes-Oxley
11 1 (0.036%) Cyber Essentials PLUS
System Software
1 1,401 (50.43%) Active Directory
2 282 (10.15%) VMware Infrastructure
3 214 (7.70%) Hyper-V
4 83 (2.99%) XenApp
5 57 (2.05%) Virtual Machines
6 45 (1.62%) Virtual Servers
7 36 (1.30%) VMware ESXi
8 31 (1.12%) Terminal Services
9 27 (0.97%) vSphere
10 23 (0.83%) XenDesktop
11 10 (0.36%) Terminal Server
11 10 (0.36%) VirtualBox
12 8 (0.29%) VMware Workstation
13 7 (0.25%) XenServer
14 6 (0.22%) BitLocker
14 6 (0.22%) Microsoft Virtual Server
14 6 (0.22%) VMware Server
15 4 (0.14%) Docker
15 4 (0.14%) Firmware
15 4 (0.14%) Virtual Desktop
Systems Management
1 182 (6.55%) SCCM
2 43 (1.55%) Backup Exec
3 27 (0.97%) Norton AntiVirus
4 24 (0.86%) WSUS
5 20 (0.72%) Systems Management Server (SMS)
6 19 (0.68%) Microsoft Intune
7 16 (0.58%) Jamf Pro
7 16 (0.58%) Symantec Endpoint Protection
8 11 (0.40%) IBM BigFix
9 10 (0.36%) Cisco CUCM
9 10 (0.36%) SCOM
10 9 (0.32%) XenMobile
11 8 (0.29%) FortiGate
12 7 (0.25%) Opscode Chef
13 6 (0.22%) vCenter Server
14 5 (0.18%) AirWatch
14 5 (0.18%) Ansible
14 5 (0.18%) Clonezilla
14 5 (0.18%) Single Sign-On
15 4 (0.14%) Kubernetes
Vendors
1 1,210 (43.56%) Microsoft
2 525 (18.90%) VMware
3 334 (12.02%) Citrix
4 270 (9.72%) Cisco
5 144 (5.18%) Apple
6 106 (3.82%) HP
7 67 (2.41%) Oracle
7 67 (2.41%) Symantec
8 55 (1.98%) SAP
9 50 (1.80%) Avaya
10 49 (1.76%) Intel
11 46 (1.66%) Veeam
12 45 (1.62%) Red Hat
13 43 (1.55%) Google
14 35 (1.26%) Mitel
15 34 (1.22%) Dell
16 31 (1.12%) NetApp
17 30 (1.08%) Sophos
18 28 (1.01%) SonicWALL
19 27 (0.97%) McAfee