Period
to 22 May 2018

The median annual salary for an IT Support was £27,000 in advertised job vacancies during the 6 months to 22 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 227 217 231
Rank change year-on-year -10 +14 -19
Permanent jobs requiring an IT Support 2,643 2,697 3,088
As % of all permanent IT jobs advertised in the UK 1.54% 1.60% 1.54%
As % of the Job Titles category 1.60% 1.65% 1.59%
Number of salaries quoted 2,363 2,551 2,852
UK median annual salary £27,000 £26,500 £27,000
Median salary % change year-on-year +1.89% -1.85% +3.85%
10th Percentile £19,000 £19,250 £19,000
90th Percentile £43,225 £40,000 £43,750
UK excluding London median annual salary £25,500 £25,000 £25,000
% change year-on-year +2.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,559 162,979 194,044
% of permanent IT jobs with a recognized job title 96.41% 96.45% 96.60%
Number of salaries quoted 134,835 134,888 162,942
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 22 May 2018.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 2,454 £27,000 +1.89% 621
UK excluding London 0 1,833 £25,500 +2.00% 569
London -34 716 £30,000 - 100
South East -9 646 £26,000 - 131
North of England -12 342 £26,000 +6.12% 168
Midlands +30 311 £25,000 +4.17% 112
South West +4 241 £23,250 -7.00% 46
East of England -35 199 £27,000 +5.26% 64
West Midlands +54 198 £25,000 +6.38% 59
North West +13 169 £26,000 +4.00% 94
Yorkshire +8 167 £26,500 +10.42% 54
East Midlands +11 113 £24,500 +2.08% 53
Scotland +1 61 £27,500 +5.77% 34
Wales -7 31 £27,500 +10.00% 14
North East -22 7 £23,750 +7.95% 20
Northern Ireland -8 3 £27,500 +25.00%
Channel Islands -6 1 £29,500 -9.23%
Isle of Man - 1 £32,500 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 May 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,818 (68.79%) Windows
2 1,333 (50.44%) Active Directory
3 1,222 (46.24%) Microsoft
4 816 (30.87%) Windows Server
5 785 (29.70%) Microsoft Office
6 654 (24.74%) Office 365
7 558 (21.11%) Windows 7
8 537 (20.32%) VMware
9 474 (17.93%) Windows 10
10 465 (17.59%) ITIL
11 439 (16.61%) Windows Server 2012
12 434 (16.42%) Problem-Solving
13 423 (16.00%) SQL
14 389 (14.72%) Firewall
15 388 (14.68%) Windows Server 2008
16 386 (14.60%) MS Exchange
17 340 (12.86%) DNS
18 313 (11.84%) TCP/IP
19 300 (11.35%) Hyper-V
20 288 (10.90%) VMware Infrastructure
21 281 (10.63%) DHCP
22 273 (10.33%) LAN
23 251 (9.50%) Citrix
24 242 (9.16%) SLA
25 241 (9.12%) Microsoft Certification
25 241 (9.12%) Finance
26 235 (8.89%) WAN
27 230 (8.70%) VPN
28 227 (8.59%) Linux
29 221 (8.36%) SQL Server

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 386 (14.60%) MS Exchange
2 157 (5.94%) SharePoint
3 104 (3.93%) Exchange Server 2010
4 103 (3.90%) Exchange Server 2013
5 95 (3.59%) IIS
6 72 (2.72%) Skype for Business
7 23 (0.87%) Exchange Server 2007
8 18 (0.68%) SharePoint 2013
9 17 (0.64%) IBM Notes
10 16 (0.61%) WebSphere
11 13 (0.49%) Apache
12 12 (0.45%) CMS
13 11 (0.42%) Blackberry Enterprise Server
14 10 (0.38%) WebLogic
15 8 (0.30%) Confluence
16 7 (0.26%) Exchange Server 2003
16 7 (0.26%) WordPress
17 6 (0.23%) Tomcat
18 4 (0.15%) IBM Domino
18 4 (0.15%) Liferay
Applications
1 785 (29.70%) Microsoft Office
2 105 (3.97%) Microsoft Excel
3 48 (1.82%) Microsoft PowerPoint
4 18 (0.68%) MS Visio
5 7 (0.26%) Spreadsheet
6 6 (0.23%) Photoshop
7 5 (0.19%) Microsoft Project
8 4 (0.15%) Adobe Creative Suite
9 3 (0.11%) AutoCAD
10 2 (0.076%) Adobe Captivate
10 2 (0.076%) CATIA
10 2 (0.076%) Siemens NX
10 2 (0.076%) Windchill
11 1 (0.038%) Acrobat
11 1 (0.038%) Fireworks
11 1 (0.038%) Maya
11 1 (0.038%) SOLIDWORKS
11 1 (0.038%) S-PLUS
Business Applications
1 28 (1.06%) Dynamics CRM
2 16 (0.61%) Dynamics AX
3 10 (0.38%) NetSuite
4 9 (0.34%) Elite 3E
4 9 (0.34%) Remedy ITSM
5 8 (0.30%) SAP Business One
6 7 (0.26%) Cognos TM1
6 7 (0.26%) Dynamics NAV
6 7 (0.26%) Eikon
7 5 (0.19%) Infor CloudSuite Industrial (formerly SyteLine)
7 5 (0.19%) Infor M3
8 4 (0.15%) Oracle ERP
8 4 (0.15%) Sage 200
9 3 (0.11%) Magento
9 3 (0.11%) SAP Hybris
10 2 (0.076%) Carpe Diem
10 2 (0.076%) HFM
10 2 (0.076%) iTrent
10 2 (0.076%) Pegasus Opera
10 2 (0.076%) SAP ERP
Cloud Services
1 654 (24.74%) Office 365
2 157 (5.94%) Microsoft Azure
3 83 (3.14%) Amazon AWS
4 36 (1.36%) G Suite
5 27 (1.02%) Mimecast
6 21 (0.79%) SaaS
7 19 (0.72%) OneDrive
8 16 (0.61%) Azure Active Directory
9 13 (0.49%) Cloud Computing
10 12 (0.45%) IaaS
11 9 (0.34%) Adobe Creative Cloud
12 8 (0.30%) Slack
13 7 (0.26%) GitHub
14 6 (0.23%) Amazon EC2
14 6 (0.23%) Google Cloud Platform
15 5 (0.19%) Amazon S3
15 5 (0.19%) PaaS
16 4 (0.15%) Google Analytics
17 3 (0.11%) Dropbox
17 3 (0.11%) Route 53
Communications & Networking
1 389 (14.72%) Firewall
2 340 (12.86%) DNS
3 313 (11.84%) TCP/IP
4 281 (10.63%) DHCP
5 273 (10.33%) LAN
6 235 (8.89%) WAN
7 230 (8.70%) VPN
8 143 (5.41%) VoIP
9 120 (4.54%) VLAN
10 116 (4.39%) Wireless
11 90 (3.41%) SAN
12 79 (2.99%) Wi-Fi
13 69 (2.61%) Internet
14 62 (2.35%) Skype
15 56 (2.12%) Remote Desktop
16 45 (1.70%) IP Telephony
17 37 (1.40%) SMS
18 30 (1.14%) NAS
19 26 (0.98%) ADSL
20 24 (0.91%) MPLS
Database & Business Intelligence
1 221 (8.36%) SQL Server
2 26 (0.98%) SQL Server Reporting Services
3 22 (0.83%) MySQL
4 21 (0.79%) Crystal Reports
5 16 (0.61%) SQL Server Integration Services
6 12 (0.45%) SQL Server 2008
7 11 (0.42%) SQL Server 2012
7 11 (0.42%) SQL Server Analysis Services
8 10 (0.38%) Relational Database
9 8 (0.30%) Oracle Database
10 5 (0.19%) Data Warehouse
10 5 (0.19%) Hadoop
10 5 (0.19%) MS Access
10 5 (0.19%) Oracle Reports
11 4 (0.15%) Amazon RDS
11 4 (0.15%) Big Data
11 4 (0.15%) SQL Server 2014
12 3 (0.11%) Geospatial Data
12 3 (0.11%) Microsoft Analysis Services
12 3 (0.11%) SQL Server 2005
Development Applications
1 17 (0.64%) JIRA
2 6 (0.23%) FrontPage
3 2 (0.076%) Bitbucket
3 2 (0.076%) SQL Server Management Studio (SSMS)
4 1 (0.038%) Git (software)
4 1 (0.038%) Jenkins
4 1 (0.038%) PyCharm
4 1 (0.038%) SonarQube
4 1 (0.038%) Sonatype Nexus
4 1 (0.038%) Subversion
4 1 (0.038%) Team Foundation Server
General
1 241 (9.12%) Finance
2 107 (4.05%) Manufacturing
3 99 (3.75%) Telecoms
4 94 (3.56%) Retail
5 75 (2.84%) Legal
6 65 (2.46%) Law
7 52 (1.97%) Advertising
8 44 (1.66%) Banking
9 35 (1.32%) Marketing
10 34 (1.29%) Games
11 22 (0.83%) Back Office
11 22 (0.83%) German Language
12 15 (0.57%) French Language
13 14 (0.53%) Multimedia
14 13 (0.49%) Investment Banking
15 12 (0.45%) Automotive
15 12 (0.45%) Electronics
15 12 (0.45%) Front Office
16 9 (0.34%) Publishing
17 7 (0.26%) Military
Libraries, Frameworks & Software Standards
1 55 (2.08%) .NET
2 52 (1.97%) HTML
3 37 (1.40%) Web Services
4 31 (1.17%) CSS
5 27 (1.02%) ASP.NET
6 13 (0.49%) WebSphere MQ
6 13 (0.49%) XML
7 12 (0.45%) LDAP
8 9 (0.34%) Middleware
9 7 (0.26%) jQuery
10 6 (0.23%) 802.1X
11 5 (0.19%) HTML5
12 4 (0.15%) COM
12 4 (0.15%) CSS3
12 4 (0.15%) EDI
12 4 (0.15%) LAMP
12 4 (0.15%) WAP
12 4 (0.15%) WSH
13 3 (0.11%) Mason
13 3 (0.11%) Software Packaging
Miscellaneous
1 158 (5.98%) Driving Licence
2 126 (4.77%) Analytical Skills
3 119 (4.50%) Self-Motivation
4 63 (2.38%) Data Centre
5 62 (2.35%) Fat Client
5 62 (2.35%) Thin Client
6 59 (2.23%) iPad
7 55 (2.08%) Management Information System
8 53 (2.01%) Video Conferencing
9 50 (1.89%) Computer Science
10 40 (1.51%) Smartphone
11 34 (1.29%) Blackberry
12 33 (1.25%) iPhone
13 32 (1.21%) EPoS
14 27 (1.02%) User Experience
15 22 (0.83%) CCTV
15 22 (0.83%) Clustering
16 21 (0.79%) Fintech
17 20 (0.76%) PDA
18 19 (0.72%) Replication
Operating Systems
1 1,818 (68.79%) Windows
2 816 (30.87%) Windows Server
3 558 (21.11%) Windows 7
4 474 (17.93%) Windows 10
5 439 (16.61%) Windows Server 2012
6 388 (14.68%) Windows Server 2008
7 227 (8.59%) Linux
8 161 (6.09%) Windows 8
9 105 (3.97%) Mac OS X
10 68 (2.57%) Android
11 67 (2.53%) Windows Server 2003
12 59 (2.23%) Apple iOS
13 54 (2.04%) Windows XP
14 43 (1.63%) Mac OS
15 39 (1.48%) Unix
16 16 (0.61%) CentOS
17 12 (0.45%) Windows Vista
18 11 (0.42%) Ubuntu
19 9 (0.34%) Red Hat Enterprise Linux
20 6 (0.23%) Windows 2000
Processes & Methodologies
1 465 (17.59%) ITIL
2 434 (16.42%) Problem-Solving
3 139 (5.26%) Service Management
4 123 (4.65%) CRM
5 106 (4.01%) Incident Management
6 90 (3.41%) Service Delivery
7 85 (3.22%) ERP
8 81 (3.06%) Time Management
9 79 (2.99%) Mentoring
10 69 (2.61%) Asset Management
11 67 (2.53%) Project Management
12 65 (2.46%) Change Management
13 61 (2.31%) Disaster Recovery
14 60 (2.27%) Agile Software Development
15 54 (2.04%) ITSM
16 52 (1.97%) Problem Management
17 46 (1.74%) Patch Management
17 46 (1.74%) Root Cause Analysis
18 44 (1.66%) Mathematics
19 43 (1.63%) Migration
Programming Languages
1 423 (16.00%) SQL
2 115 (4.35%) PowerShell
3 52 (1.97%) C#
4 40 (1.51%) JavaScript
5 35 (1.32%) C
6 20 (0.76%) Java
7 19 (0.72%) T-SQL
8 17 (0.64%) Python
9 16 (0.61%) PHP
10 13 (0.49%) VB
10 13 (0.49%) VBScript
11 10 (0.38%) Bash Shell
12 9 (0.34%) Perl
13 7 (0.26%) Shell Script
13 7 (0.26%) VBA
14 6 (0.23%) C++
15 4 (0.15%) RPG
15 4 (0.15%) SOQL
16 3 (0.11%) FoxPro (VFP)
17 1 (0.038%) VC++
Qualifications
1 241 (9.12%) Microsoft Certification
2 212 (8.02%) Degree
3 126 (4.77%) MCSE
4 124 (4.69%) MCSA
5 121 (4.58%) MCP
6 76 (2.88%) Cisco Certification
7 73 (2.76%) CCNA
8 68 (2.57%) A+ Certification
9 60 (2.27%) Security Cleared
10 56 (2.12%) DBS Check
11 53 (2.01%) ITIL Certification
12 46 (1.74%) MCITP
13 43 (1.63%) MCTS
14 27 (1.02%) Network+ Certification
15 26 (0.98%) Computer Science Degree
15 26 (0.98%) DV Cleared
16 25 (0.95%) SC Cleared
16 25 (0.95%) VMware Certified Professional (VCP)
17 16 (0.61%) CCNP
18 13 (0.49%) HND
Quality Assurance & Compliance
1 242 (9.16%) SLA
2 18 (0.68%) ISO/IEC 27001
3 15 (0.57%) QA
4 14 (0.53%) GDPR
5 10 (0.38%) PMO
6 6 (0.23%) PCI DSS
7 5 (0.19%) ISO/IEC 20000
8 4 (0.15%) ISO 9001
9 2 (0.076%) DICOM
9 2 (0.076%) GMP
9 2 (0.076%) HL7
9 2 (0.076%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.076%) Sarbanes-Oxley
10 1 (0.038%) Cyber Essentials
10 1 (0.038%) Data Quality
System Software
1 1,333 (50.44%) Active Directory
2 300 (11.35%) Hyper-V
3 288 (10.90%) VMware Infrastructure
4 49 (1.85%) XenApp
5 40 (1.51%) vSphere
6 39 (1.48%) Terminal Services
7 35 (1.32%) VMware ESXi
8 26 (0.98%) Virtual Servers
9 22 (0.83%) Virtual Machines
10 14 (0.53%) Virtual Desktop
10 14 (0.53%) XenDesktop
11 9 (0.34%) Microsoft Virtual Server
12 8 (0.30%) VMware Workstation
13 7 (0.26%) Firmware
14 5 (0.19%) Docker
14 5 (0.19%) ProxySG
14 5 (0.19%) VirtualBox
15 3 (0.11%) BitLocker
15 3 (0.11%) Snort
16 2 (0.076%) Terminal Server
Systems Management
1 163 (6.17%) SCCM
2 38 (1.44%) SCOM
3 35 (1.32%) Backup Exec
4 34 (1.29%) Systems Management Server (SMS)
5 33 (1.25%) WSUS
6 13 (0.49%) DameWare
7 12 (0.45%) Failover Clustering
7 12 (0.45%) Norton AntiVirus
8 11 (0.42%) Single Sign-On
9 10 (0.38%) Nagios
10 8 (0.30%) Oracle Enterprise Manager
11 7 (0.26%) Microsoft Intune
11 7 (0.26%) SmoothWall
11 7 (0.26%) Symantec Endpoint Protection
12 6 (0.23%) Cisco UCCX
13 5 (0.19%) AirWatch
13 5 (0.19%) Microsoft Clustering
13 5 (0.19%) SCVMM
13 5 (0.19%) vCenter Server
14 4 (0.15%) Cisco CUCM
Vendors
1 1,222 (46.24%) Microsoft
2 537 (20.32%) VMware
3 251 (9.50%) Citrix
4 201 (7.60%) Cisco
5 155 (5.86%) Apple
6 74 (2.80%) HP
7 69 (2.61%) Google
8 66 (2.50%) Oracle
9 58 (2.19%) Intel
10 55 (2.08%) SAP
11 49 (1.85%) Dell
11 49 (1.85%) Veeam
12 46 (1.74%) Adobe
13 42 (1.59%) ServiceNow
14 33 (1.25%) iManage
14 33 (1.25%) Symantec
15 31 (1.17%) Avaya
15 31 (1.17%) Sage
16 29 (1.10%) Salesforce.com
17 23 (0.87%) Mitel