Period
to 21 May 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 187 230 221
Rank change year-on-year +43 -9 +8
Permanent jobs requiring an IT Support 2,664 2,636 2,692
As % of all permanent IT jobs advertised in the UK 1.85% 1.53% 1.59%
As % of the Job Titles category 1.92% 1.59% 1.65%
Number of salaries quoted 2,402 2,360 2,544
UK median annual salary £27,500 £27,000 £26,500
Median salary % change year-on-year +1.85% +1.89% -1.85%
10th Percentile £20,500 £19,000 £19,250
90th Percentile £43,750 £43,138 £40,000
UK excluding London median annual salary £26,500 £25,500 £25,000
% change year-on-year +3.92% +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 21 May 2019.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 2,505 £27,500 +1.85% 571
UK excluding London +16 1,737 £26,500 +3.92% 508
London +99 857 £30,000 - 97
South East +28 663 £27,500 +5.77% 119
North of England +26 374 £25,851 -0.57% 152
East of England +84 210 £27,000 - 49
South West +4 207 £25,500 +10.87% 55
North West +53 204 £25,851 -1.52% 71
Midlands -18 200 £26,000 +4.00% 99
Yorkshire -7 149 £25,500 -3.77% 62
West Midlands -25 125 £26,000 +4.00% 63
East Midlands -9 75 £25,500 +3.03% 36
Scotland +6 58 £27,500 - 24
Wales +18 34 £24,000 -12.73% 9
North East +30 21 £25,239 +6.27% 19
Northern Ireland -33 1 £26,500 -3.64% 1

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,652 (62.01%) Windows
2 1,287 (48.31%) Active Directory
3 1,057 (39.68%) Microsoft
4 929 (34.87%) Office 365
5 762 (28.60%) Windows Server
6 730 (27.40%) Microsoft Office
7 625 (23.46%) Windows 10
8 560 (21.02%) Windows 7
9 465 (17.45%) ITIL
10 436 (16.37%) VMware
11 429 (16.10%) Problem-Solving
12 378 (14.19%) MS Exchange
13 312 (11.71%) DNS
14 311 (11.67%) Windows Server 2012
15 308 (11.56%) Firewall
16 279 (10.47%) DHCP
17 262 (9.83%) LAN
17 262 (9.83%) Windows Server 2008
18 258 (9.68%) TCP/IP
19 257 (9.65%) SQL
19 257 (9.65%) Hyper-V
20 245 (9.20%) Cisco
21 243 (9.12%) Microsoft Certification
22 232 (8.71%) VMware Infrastructure
23 225 (8.45%) Degree
24 222 (8.33%) Finance
25 218 (8.18%) Microsoft Azure
26 214 (8.03%) WAN
27 198 (7.43%) Citrix
28 195 (7.32%) Linux

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 378 (14.19%) MS Exchange
2 161 (6.04%) SharePoint
3 111 (4.17%) Exchange Server 2010
4 73 (2.74%) Exchange Server 2013
5 62 (2.33%) Skype for Business
6 49 (1.84%) IIS
7 27 (1.01%) Exchange Server 2007
8 17 (0.64%) CMS
9 16 (0.60%) Exchange Server 2003
10 11 (0.41%) Apache
10 11 (0.41%) IBM Domino
10 11 (0.41%) WordPress
11 10 (0.38%) nginx
12 9 (0.34%) SharePoint 2013
13 8 (0.30%) Blackberry Enterprise Server
13 8 (0.30%) IBM Notes
13 8 (0.30%) WebSphere
14 7 (0.26%) SharePoint Server
15 4 (0.15%) SharePoint 2010
16 3 (0.11%) BizTalk Server
Applications
1 730 (27.40%) Microsoft Office
2 96 (3.60%) Microsoft Excel
3 41 (1.54%) Microsoft PowerPoint
4 20 (0.75%) MS Visio
5 9 (0.34%) Adobe Creative Suite
6 7 (0.26%) AutoCAD
7 3 (0.11%) CATIA
8 2 (0.075%) Pro/ENGINEER
8 2 (0.075%) PTC Creo
9 1 (0.038%) Acrobat
9 1 (0.038%) CINEMA 4D
9 1 (0.038%) InCopy
9 1 (0.038%) InDesign
9 1 (0.038%) Photoshop
9 1 (0.038%) SOLIDWORKS
9 1 (0.038%) S-PLUS
9 1 (0.038%) Spreadsheet
Business Applications
1 19 (0.71%) Dynamics NAV
2 9 (0.34%) Remedy ITSM
3 8 (0.30%) Sage X3
4 7 (0.26%) Dynamics CRM
4 7 (0.26%) Dynamics GP
5 5 (0.19%) SAP Business One
6 4 (0.15%) Salesforce.com CRM
6 4 (0.15%) SAP ERP
7 3 (0.11%) Carpe Diem
7 3 (0.11%) Dynamics AX
7 3 (0.11%) Elite 3E
7 3 (0.11%) Magento
7 3 (0.11%) Sage 200
8 2 (0.075%) CiviCRM
8 2 (0.075%) Endur
8 2 (0.075%) Infor LN
8 2 (0.075%) Line 50
8 2 (0.075%) Oracle EBS
8 2 (0.075%) Oracle EBS R12
8 2 (0.075%) Oracle ERP
Cloud Services
1 929 (34.87%) Office 365
2 218 (8.18%) Microsoft Azure
3 84 (3.15%) Amazon AWS
4 35 (1.31%) G Suite
5 27 (1.01%) OneDrive
6 24 (0.90%) SaaS
7 21 (0.79%) Azure Active Directory
8 15 (0.56%) Cloud Computing
9 14 (0.53%) Power Platform
10 12 (0.45%) Adobe Creative Cloud
11 11 (0.41%) Dropbox
12 10 (0.38%) Mimecast
13 9 (0.34%) OpenDNS
14 7 (0.26%) Amazon S3
15 6 (0.23%) Google Cloud Platform
16 4 (0.15%) Amazon EC2
16 4 (0.15%) iTunes
16 4 (0.15%) Serverless
16 4 (0.15%) Slack
17 3 (0.11%) Dynamics 365
Communications & Networking
1 312 (11.71%) DNS
2 308 (11.56%) Firewall
3 279 (10.47%) DHCP
4 262 (9.83%) LAN
5 258 (9.68%) TCP/IP
6 214 (8.03%) WAN
7 183 (6.87%) VPN
8 166 (6.23%) VoIP
9 112 (4.20%) VLAN
10 95 (3.57%) Wireless
11 88 (3.30%) Internet
12 75 (2.82%) Skype
13 65 (2.44%) Wi-Fi
14 43 (1.61%) SAN
15 40 (1.50%) Remote Desktop
16 36 (1.35%) Network Security
17 32 (1.20%) Cisco IOS
17 32 (1.20%) SMTP
18 28 (1.05%) IP Telephony
19 24 (0.90%) WLAN
Database & Business Intelligence
1 163 (6.12%) SQL Server
2 24 (0.90%) SQL Server 2012
3 18 (0.68%) MySQL
4 16 (0.60%) SQL Server 2008
4 16 (0.60%) SQL Server 2014
4 16 (0.60%) SQL Server 2016
5 13 (0.49%) Crystal Reports
5 13 (0.49%) Power BI
6 12 (0.45%) SQL Server Reporting Services
7 11 (0.41%) Relational Database
7 11 (0.41%) SQL Server Integration Services
8 8 (0.30%) Oracle Database
9 7 (0.26%) Adabas
10 6 (0.23%) MS Access
10 6 (0.23%) Oracle Reports
10 6 (0.23%) SQL Server 2005
11 5 (0.19%) SQL Server Analysis Services
12 3 (0.11%) Big Data
12 3 (0.11%) Oracle Database 10g
12 3 (0.11%) SAP HANA
Development Applications
1 21 (0.79%) JIRA
2 12 (0.45%) Git (software)
3 7 (0.26%) Visual Studio
4 5 (0.19%) MSI
4 5 (0.19%) Oracle Forms
4 5 (0.19%) Subversion
4 5 (0.19%) VSS/SourceSafe
5 3 (0.11%) Atlassian Bamboo
5 3 (0.11%) Jenkins
5 3 (0.11%) Team Foundation Server
General
1 222 (8.33%) Finance
2 93 (3.49%) Telecoms
3 91 (3.42%) Retail
4 67 (2.52%) Manufacturing
5 59 (2.21%) Legal
6 54 (2.03%) Law
7 35 (1.31%) Banking
7 35 (1.31%) Marketing
8 28 (1.05%) Advertising
9 18 (0.68%) German Language
10 14 (0.53%) Dutch Language
11 12 (0.45%) Back Office
12 10 (0.38%) Automotive
12 10 (0.38%) French Language
13 8 (0.30%) Games
13 8 (0.30%) Mandarin Language
14 7 (0.26%) Aerospace
14 7 (0.26%) Billing
14 7 (0.26%) Front Office
15 6 (0.23%) Electronics
Libraries, Frameworks & Software Standards
1 38 (1.43%) HTML
2 31 (1.16%) .NET
3 22 (0.83%) CSS
4 13 (0.49%) ASP.NET
5 11 (0.41%) LAMP
5 11 (0.41%) REST
6 10 (0.38%) Web Services
7 9 (0.34%) LEMP Stack
8 7 (0.26%) Ajax
8 7 (0.26%) SOAP
8 7 (0.26%) WebSphere MQ
9 6 (0.23%) IBM Integration Bus
9 6 (0.23%) jQuery
10 5 (0.19%) XML
11 4 (0.15%) SailPoint
11 4 (0.15%) XMPP
12 3 (0.11%) HTML5
12 3 (0.11%) Middleware
12 3 (0.11%) WAP
12 3 (0.11%) X-Windows
Miscellaneous
1 195 (7.32%) Analytical Skills
2 131 (4.92%) Driving Licence
3 98 (3.68%) Self-Motivation
4 72 (2.70%) Smartphone
5 67 (2.52%) Video Conferencing
6 62 (2.33%) iPhone
7 61 (2.29%) Fat Client
7 61 (2.29%) Thin Client
8 53 (1.99%) Data Centre
9 37 (1.39%) iPad
10 34 (1.28%) EPoS
11 31 (1.16%) Management Information System
12 30 (1.13%) Fintech
13 25 (0.94%) Blackberry
14 20 (0.75%) User Experience
15 14 (0.53%) Handset
15 14 (0.53%) Replication
16 13 (0.49%) CCTV
17 12 (0.45%) EFT
18 11 (0.41%) NHS
Operating Systems
1 1,652 (62.01%) Windows
2 762 (28.60%) Windows Server
3 625 (23.46%) Windows 10
4 560 (21.02%) Windows 7
5 311 (11.67%) Windows Server 2012
6 262 (9.83%) Windows Server 2008
7 195 (7.32%) Linux
8 155 (5.82%) Windows 8
9 98 (3.68%) Android
10 90 (3.38%) Apple iOS
11 75 (2.82%) Mac OS X
12 74 (2.78%) Unix
13 63 (2.36%) Mac OS
14 45 (1.69%) Windows Server 2003
15 27 (1.01%) Windows XP
16 15 (0.56%) CentOS
17 13 (0.49%) zOS
18 9 (0.34%) Ubuntu
19 7 (0.26%) HPUX
20 6 (0.23%) Windows 2000
Processes & Methodologies
1 465 (17.45%) ITIL
2 429 (16.10%) Problem-Solving
3 154 (5.78%) Mobile Device Management
4 139 (5.22%) Service Management
5 137 (5.14%) Service Delivery
6 94 (3.53%) Asset Management
7 89 (3.34%) Incident Management
8 80 (3.00%) Time Management
9 79 (2.97%) ERP
10 78 (2.93%) Mentoring
11 71 (2.67%) CRM
12 69 (2.59%) Patch Management
13 59 (2.21%) ITSM
14 57 (2.14%) Problem Management
15 54 (2.03%) Change Management
15 54 (2.03%) Continuous Improvement
16 52 (1.95%) Data Protection
17 51 (1.91%) Disaster Recovery
18 48 (1.80%) Infrastructure Engineering
19 44 (1.65%) Computer Science
Programming Languages
1 257 (9.65%) SQL
2 138 (5.18%) PowerShell
3 41 (1.54%) Java
4 35 (1.31%) C
4 35 (1.31%) C#
5 28 (1.05%) VB
6 24 (0.90%) JavaScript
7 23 (0.86%) Python
8 21 (0.79%) PHP
9 20 (0.75%) VBA
10 19 (0.71%) C++
11 17 (0.64%) Bash Shell
12 16 (0.60%) Shell Script
13 13 (0.49%) PL/SQL
14 12 (0.45%) T-SQL
14 12 (0.45%) VBScript
15 10 (0.38%) Ruby
16 8 (0.30%) Perl
17 5 (0.19%) Korn
17 5 (0.19%) VB.NET
Qualifications
1 243 (9.12%) Microsoft Certification
2 225 (8.45%) Degree
3 104 (3.90%) Security Cleared
4 102 (3.83%) MCSA
5 100 (3.75%) MCSE
6 98 (3.68%) MCP
7 74 (2.78%) A+ Certification
8 71 (2.67%) Cisco Certification
9 68 (2.55%) CCNA
10 51 (1.91%) SC Cleared
11 39 (1.46%) ITIL Certification
12 31 (1.16%) Computer Science Degree
12 31 (1.16%) DV Cleared
13 27 (1.01%) MCITP
14 18 (0.68%) CCNP
14 18 (0.68%) Network+ Certification
15 14 (0.53%) ITIL Foundation Certificate
15 14 (0.53%) VMware Certified Professional (VCP)
16 12 (0.45%) DBS Check
17 9 (0.34%) MCDST
Quality Assurance & Compliance
1 190 (7.13%) SLA
2 44 (1.65%) GDPR
3 20 (0.75%) ISO/IEC 27001
4 7 (0.26%) PCI DSS
5 6 (0.23%) Sarbanes-Oxley
6 4 (0.15%) COBIT
6 4 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 3 (0.11%) QA
8 1 (0.038%) Cyber Essentials
8 1 (0.038%) Cyber Essentials PLUS
8 1 (0.038%) GxP
8 1 (0.038%) HL7
8 1 (0.038%) ISO 9001
8 1 (0.038%) PMO
System Software
1 1,287 (48.31%) Active Directory
2 257 (9.65%) Hyper-V
3 232 (8.71%) VMware Infrastructure
4 54 (2.03%) VMware ESXi
5 40 (1.50%) Virtual Servers
6 38 (1.43%) XenApp
7 30 (1.13%) Virtual Machines
8 29 (1.09%) Firmware
9 28 (1.05%) vSphere
10 18 (0.68%) XenDesktop
11 17 (0.64%) Terminal Services
12 13 (0.49%) Microsoft Virtual Server
13 8 (0.30%) VMware Workstation
14 7 (0.26%) Microsoft App-V
15 6 (0.23%) VirtualBox
16 3 (0.11%) BitLocker
16 3 (0.11%) Citrix Hypervisor
16 3 (0.11%) Docker
16 3 (0.11%) KVM
16 3 (0.11%) VMware Server
Systems Management
1 146 (5.48%) SCCM
2 27 (1.01%) WSUS
3 24 (0.90%) Jamf Pro
4 22 (0.83%) Backup Exec
5 19 (0.71%) Microsoft Intune
6 17 (0.64%) vCenter Server
7 14 (0.53%) Norton AntiVirus
8 12 (0.45%) AirWatch
9 10 (0.38%) Cisco CUCM
10 8 (0.30%) Symantec Endpoint Protection
11 7 (0.26%) cPanel
11 7 (0.26%) Malwarebytes
12 6 (0.23%) Nessus
12 6 (0.23%) Plesk
12 6 (0.23%) Puppet
12 6 (0.23%) SCOrch
13 5 (0.19%) DameWare
13 5 (0.19%) McAfee ePO
13 5 (0.19%) NetBackup
14 4 (0.15%) Opscode Chef
Vendors
1 1,057 (39.68%) Microsoft
2 436 (16.37%) VMware
3 245 (9.20%) Cisco
4 198 (7.43%) Citrix
5 141 (5.29%) Apple
6 88 (3.30%) HP
7 64 (2.40%) Oracle
8 59 (2.21%) Veeam
9 54 (2.03%) Meraki
10 47 (1.76%) Dell
11 44 (1.65%) ServiceNow
12 43 (1.61%) Adobe
13 42 (1.58%) Avaya
14 40 (1.50%) Symantec
15 37 (1.39%) Intel
16 36 (1.35%) McAfee
17 34 (1.28%) SonicWALL
18 28 (1.05%) SAP
19 27 (1.01%) Google
20 25 (0.94%) Polycom