Period
to 21 January 2019

The median annual salary for an IT Support was £28,000 in advertised job vacancies during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 201 214 211
Rank change year-on-year +13 -3 +21
Permanent jobs requiring an IT Support 2,576 2,786 2,883
As % of all permanent IT jobs advertised in the UK 1.71% 1.62% 1.64%
As % of the Job Titles category 1.78% 1.68% 1.70%
Number of salaries quoted 2,289 2,389 2,671
UK median annual salary £28,000 £26,000 £26,500
Median salary % change year-on-year +7.69% -1.89% +1.92%
10th Percentile £20,000 £19,000 £19,000
90th Percentile £43,750 £40,000 £42,500
UK excluding London median annual salary £26,000 £25,000 £25,000
% change year-on-year +4.00% - +2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,593 165,356 169,885
% of permanent IT jobs with a recognized job title 95.90% 96.19% 96.55%
Number of salaries quoted 115,609 134,433 141,414
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 21 January 2019.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 2,428 £28,000 +5.66% 568
UK excluding London -13 1,578 £26,000 +4.00% 498
London +66 942 £31,000 +3.33% 110
South East -31 495 £26,500 +6.00% 125
North of England +29 378 £24,000 - 137
North West +46 235 £23,250 -7.00% 78
East of England +13 223 £30,000 +15.38% 54
South West -3 212 £24,000 - 46
Midlands -8 187 £26,000 +10.64% 97
West Midlands +8 124 £26,000 +4.00% 56
Yorkshire -22 108 £24,500 +4.26% 44
East Midlands -7 63 £25,500 +13.33% 41
Scotland +9 48 £25,000 +21.95% 30
Wales -6 42 £25,000 -0.99% 10
North East +36 35 £26,500 +17.78% 15
Isle of Man +10 1 £27,500 -
Channel Islands -6 1 £32,500 -
Northern Ireland -17 1 £24,500 -30.00%

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,755 (68.13%) Windows
2 1,303 (50.58%) Active Directory
3 1,073 (41.65%) Microsoft
4 820 (31.83%) Windows Server
5 794 (30.82%) Office 365
6 728 (28.26%) Microsoft Office
7 597 (23.18%) Windows 10
8 591 (22.94%) Windows 7
9 471 (18.28%) ITIL
10 468 (18.17%) VMware
11 398 (15.45%) MS Exchange
11 398 (15.45%) Problem-Solving
12 395 (15.33%) Firewall
13 346 (13.43%) Windows Server 2012
14 327 (12.69%) Windows Server 2008
15 290 (11.26%) TCP/IP
16 284 (11.02%) Citrix
17 280 (10.87%) DNS
18 272 (10.56%) LAN
19 271 (10.52%) DHCP
20 262 (10.17%) Cisco
21 242 (9.39%) VMware Infrastructure
22 241 (9.36%) WAN
23 226 (8.77%) Linux
23 226 (8.77%) SQL
24 221 (8.58%) Finance
25 206 (8.00%) Microsoft Certification
26 199 (7.73%) SLA
27 189 (7.34%) Hyper-V
28 180 (6.99%) Microsoft Azure

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 398 (15.45%) MS Exchange
2 141 (5.47%) SharePoint
3 108 (4.19%) Exchange Server 2010
4 92 (3.57%) Exchange Server 2013
5 61 (2.37%) Skype for Business
6 42 (1.63%) IIS
7 22 (0.85%) SharePoint 2013
8 18 (0.70%) Blackberry Enterprise Server
9 14 (0.54%) Apache
9 14 (0.54%) Exchange Server 2003
9 14 (0.54%) Exchange Server 2007
10 12 (0.47%) IBM Notes
11 9 (0.35%) IBM Domino
11 9 (0.35%) nginx
12 7 (0.27%) SharePoint 2010
13 5 (0.19%) CMS
13 5 (0.19%) WordPress
14 2 (0.078%) BizTalk Server
14 2 (0.078%) Site Server
14 2 (0.078%) Tomcat
Applications
1 728 (28.26%) Microsoft Office
2 94 (3.65%) Microsoft Excel
3 28 (1.09%) Microsoft PowerPoint
4 21 (0.82%) MS Visio
5 8 (0.31%) Photoshop
6 6 (0.23%) CATIA
7 4 (0.16%) AutoCAD
7 4 (0.16%) Spreadsheet
8 3 (0.12%) Acrobat
8 3 (0.12%) Adobe Creative Suite
9 2 (0.078%) Microsoft Project
9 2 (0.078%) PTC Creo
10 1 (0.039%) Adobe Illustrator
10 1 (0.039%) CINEMA 4D
10 1 (0.039%) InCopy
10 1 (0.039%) InDesign
Business Applications
1 15 (0.58%) Dynamics CRM
2 10 (0.39%) Dynamics NAV
3 9 (0.35%) Maximo
4 8 (0.31%) Dynamics GP
5 7 (0.27%) Remedy ITSM
6 6 (0.23%) Misys Midas
7 4 (0.16%) Dynamics AX
7 4 (0.16%) Sage X3
8 3 (0.12%) NetSuite
8 3 (0.12%) Salesforce.com CRM
9 2 (0.078%) Infor M3
9 2 (0.078%) SAP Business One
9 2 (0.078%) SAP R/3
9 2 (0.078%) Teamcenter
10 1 (0.039%) assyst
10 1 (0.039%) GoldMine
10 1 (0.039%) Line 50
10 1 (0.039%) Oracle Applications
10 1 (0.039%) Oracle EBS
10 1 (0.039%) Sage 200
Cloud Services
1 794 (30.82%) Office 365
2 180 (6.99%) Microsoft Azure
3 68 (2.64%) Amazon AWS
4 32 (1.24%) G Suite
5 25 (0.97%) Azure Active Directory
6 14 (0.54%) OneDrive
7 12 (0.47%) Dropbox
7 12 (0.47%) SaaS
8 10 (0.39%) Mimecast
9 7 (0.27%) IaaS
10 6 (0.23%) Cloud Computing
10 6 (0.23%) Dynamics 365
10 6 (0.23%) Slack
11 5 (0.19%) Google Cloud Platform
11 5 (0.19%) iTunes
12 4 (0.16%) Adobe Creative Cloud
12 4 (0.16%) IBM Cloud
12 4 (0.16%) SoftLayer
13 3 (0.12%) Google Drive
13 3 (0.12%) OpenDNS
Communications & Networking
1 395 (15.33%) Firewall
2 290 (11.26%) TCP/IP
3 280 (10.87%) DNS
4 272 (10.56%) LAN
5 271 (10.52%) DHCP
6 241 (9.36%) WAN
7 159 (6.17%) VoIP
8 156 (6.06%) VPN
9 108 (4.19%) Internet
10 93 (3.61%) VLAN
11 74 (2.87%) SAN
12 72 (2.80%) Wireless
13 69 (2.68%) Skype
14 51 (1.98%) Remote Desktop
15 48 (1.86%) Wi-Fi
16 27 (1.05%) Broadband
16 27 (1.05%) Intranet
17 25 (0.97%) SMTP
18 23 (0.89%) IP Telephony
19 20 (0.78%) Network Security
Database & Business Intelligence
1 127 (4.93%) SQL Server
2 21 (0.82%) Relational Database
3 20 (0.78%) Crystal Reports
4 17 (0.66%) SQL Server 2008
5 16 (0.62%) MySQL
6 11 (0.43%) SQL Server 2012
7 10 (0.39%) Data Warehouse
8 9 (0.35%) Power BI
8 9 (0.35%) SQL Server Reporting Services
9 8 (0.31%) SQL Server 2014
10 7 (0.27%) Adabas
10 7 (0.27%) SQL Server 2016
11 6 (0.23%) BusinessObjects
11 6 (0.23%) Oracle Database
12 4 (0.16%) GIS
12 4 (0.16%) RDBMS
12 4 (0.16%) SQL Server 2005
13 3 (0.12%) DB2
14 2 (0.078%) MS Access
14 2 (0.078%) SQLPlus
Development Applications
1 7 (0.27%) JIRA
2 6 (0.23%) Atlassian Bamboo
2 6 (0.23%) Jenkins
3 4 (0.16%) Git (software)
4 3 (0.12%) Subversion
5 2 (0.078%) Ant
5 2 (0.078%) Hudson
5 2 (0.078%) TortoiseSVN
6 1 (0.039%) Team Foundation Server
6 1 (0.039%) Visual Studio Team System
General
1 221 (8.58%) Finance
2 100 (3.88%) Retail
3 97 (3.77%) Telecoms
4 80 (3.11%) Manufacturing
5 62 (2.41%) Banking
6 59 (2.29%) Legal
7 45 (1.75%) Law
8 36 (1.40%) Marketing
9 35 (1.36%) French Language
10 27 (1.05%) Advertising
11 21 (0.82%) Publishing
12 20 (0.78%) Investment Banking
13 19 (0.74%) German Language
14 18 (0.70%) Back Office
15 16 (0.62%) Games
16 13 (0.50%) Electronics
17 10 (0.39%) Automotive
18 8 (0.31%) Italian Language
18 8 (0.31%) Multimedia
19 7 (0.27%) Billing
Libraries, Frameworks & Software Standards
1 24 (0.93%) HTML
2 17 (0.66%) .NET
2 17 (0.66%) Web Services
3 16 (0.62%) CSS
4 10 (0.39%) LAMP
5 7 (0.27%) LEMP Stack
6 6 (0.23%) LDAP
7 5 (0.19%) FIX Protocol
7 5 (0.19%) Software Packaging
8 4 (0.16%) XML
9 3 (0.12%) Flash
9 3 (0.12%) Rendezvous
10 2 (0.078%) ASP.NET
10 2 (0.078%) COM
10 2 (0.078%) Gearman
10 2 (0.078%) jQuery
10 2 (0.078%) SailPoint
10 2 (0.078%) SAML
10 2 (0.078%) WebSphere MQ
11 1 (0.039%) WebRTC
Miscellaneous
1 159 (6.17%) Analytical Skills
2 128 (4.97%) Self-Motivation
3 87 (3.38%) Driving Licence
4 73 (2.83%) Fat Client
4 73 (2.83%) Thin Client
5 65 (2.52%) Management Information System
6 53 (2.06%) iPhone
7 48 (1.86%) Video Conferencing
8 46 (1.79%) Smartphone
9 43 (1.67%) Data Centre
10 36 (1.40%) Blackberry
11 33 (1.28%) Fintech
12 23 (0.89%) NHS
13 21 (0.82%) CCTV
14 20 (0.78%) Data Protection Act
14 20 (0.78%) iPad
15 18 (0.70%) EPoS
16 16 (0.62%) Handset
17 15 (0.58%) Client/Server
18 14 (0.54%) Digital Media
Operating Systems
1 1,755 (68.13%) Windows
2 820 (31.83%) Windows Server
3 597 (23.18%) Windows 10
4 591 (22.94%) Windows 7
5 346 (13.43%) Windows Server 2012
6 327 (12.69%) Windows Server 2008
7 226 (8.77%) Linux
8 177 (6.87%) Windows 8
9 95 (3.69%) Android
10 94 (3.65%) Apple iOS
11 70 (2.72%) Mac OS X
12 58 (2.25%) Mac OS
13 55 (2.14%) Windows Server 2003
14 50 (1.94%) Unix
15 34 (1.32%) Windows XP
16 33 (1.28%) Red Hat Enterprise Linux
17 24 (0.93%) CentOS
18 13 (0.50%) Ubuntu
19 8 (0.31%) HPUX
20 5 (0.19%) SUSE
Processes & Methodologies
1 471 (18.28%) ITIL
2 398 (15.45%) Problem-Solving
3 142 (5.51%) Service Management
4 134 (5.20%) Service Delivery
5 122 (4.74%) Incident Management
6 86 (3.34%) ITSM
7 73 (2.83%) ERP
8 72 (2.80%) Change Management
9 71 (2.76%) Asset Management
10 70 (2.72%) CRM
11 68 (2.64%) Mentoring
12 65 (2.52%) Project Management
12 65 (2.52%) Time Management
13 64 (2.48%) Infrastructure Engineering
14 63 (2.45%) Agile Software Development
15 62 (2.41%) Data Protection
16 59 (2.29%) ITIL V3
16 59 (2.29%) Patch Management
17 55 (2.14%) Continuous Improvement
17 55 (2.14%) Cybersecurity
Programming Languages
1 226 (8.77%) SQL
2 88 (3.42%) PowerShell
3 36 (1.40%) C
4 27 (1.05%) JavaScript
5 22 (0.85%) Bash Shell
5 22 (0.85%) C#
6 21 (0.82%) VBA
7 17 (0.66%) Java
8 16 (0.62%) VB
9 15 (0.58%) Python
10 14 (0.54%) PHP
11 12 (0.47%) T-SQL
12 11 (0.43%) Perl
13 9 (0.35%) PL/SQL
13 9 (0.35%) Shell Script
14 7 (0.27%) Korn
15 6 (0.23%) Bourne shell
15 6 (0.23%) Ruby
16 3 (0.12%) VBScript
17 2 (0.078%) VB.NET
Qualifications
1 206 (8.00%) Microsoft Certification
2 170 (6.60%) Degree
3 109 (4.23%) MCSE
4 96 (3.73%) MCP
5 92 (3.57%) MCSA
6 57 (2.21%) CCNA
6 57 (2.21%) Cisco Certification
7 47 (1.82%) Security Cleared
8 43 (1.67%) ITIL Certification
9 42 (1.63%) A+ Certification
10 23 (0.89%) CISSP
10 23 (0.89%) SC Cleared
11 22 (0.85%) ITIL Foundation Certificate
12 21 (0.82%) CompTIA Security+
13 19 (0.74%) CEH
13 19 (0.74%) CISMP
13 19 (0.74%) GIAC
14 16 (0.62%) Computer Science Degree
15 15 (0.58%) DV Cleared
16 13 (0.50%) DBS Check
Quality Assurance & Compliance
1 199 (7.73%) SLA
2 41 (1.59%) GDPR
2 41 (1.59%) ISO/IEC 27001
3 15 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 12 (0.47%) PCI DSS
5 6 (0.23%) PMO
6 4 (0.16%) COBIT
7 3 (0.12%) Cyber Essentials
7 3 (0.12%) DICOM
7 3 (0.12%) HL7
7 3 (0.12%) ISO 9001
8 2 (0.078%) ISO/IEC 20000
8 2 (0.078%) QA
8 2 (0.078%) Sarbanes-Oxley
9 1 (0.039%) GxP
System Software
1 1,303 (50.58%) Active Directory
2 242 (9.39%) VMware Infrastructure
3 189 (7.34%) Hyper-V
4 72 (2.80%) XenApp
5 48 (1.86%) VMware ESXi
6 46 (1.79%) Virtual Machines
7 45 (1.75%) Virtual Servers
8 22 (0.85%) XenDesktop
9 21 (0.82%) vSphere
10 20 (0.78%) Terminal Services
11 13 (0.50%) VirtualBox
12 9 (0.35%) Terminal Server
12 9 (0.35%) VMware Workstation
13 8 (0.31%) Microsoft Virtual Server
13 8 (0.31%) VMware Server
14 6 (0.23%) Firmware
15 5 (0.19%) Docker
16 4 (0.16%) BitLocker
16 4 (0.16%) XenServer
17 3 (0.12%) KVM
Systems Management
1 153 (5.94%) SCCM
2 33 (1.28%) Backup Exec
3 26 (1.01%) WSUS
4 22 (0.85%) Norton AntiVirus
5 17 (0.66%) Microsoft Intune
5 17 (0.66%) vCenter Server
6 15 (0.58%) Symantec Endpoint Protection
7 12 (0.47%) Jamf Pro
8 11 (0.43%) IBM BigFix
9 9 (0.35%) Opscode Chef
9 9 (0.35%) XenMobile
10 8 (0.31%) Ansible
10 8 (0.31%) Cisco CUCM
10 8 (0.31%) Kubernetes
11 7 (0.27%) Systems Management Server (SMS)
12 6 (0.23%) Malwarebytes
12 6 (0.23%) Puppet
12 6 (0.23%) Terraform
13 5 (0.19%) McAfee ePO
14 4 (0.16%) AirWatch
Vendors
1 1,073 (41.65%) Microsoft
2 468 (18.17%) VMware
3 284 (11.02%) Citrix
4 262 (10.17%) Cisco
5 118 (4.58%) Apple
6 104 (4.04%) HP
7 58 (2.25%) Intel
8 57 (2.21%) Symantec
9 53 (2.06%) Oracle
10 45 (1.75%) Avaya
11 44 (1.71%) SAP
12 42 (1.63%) Red Hat
13 38 (1.48%) Google
14 36 (1.40%) Veeam
15 35 (1.36%) Dell
16 34 (1.32%) SonicWALL
17 31 (1.20%) Meraki
18 30 (1.16%) Mitel
18 30 (1.16%) ServiceNow
19 24 (0.93%) CheckPoint