Period
to 16 April 2021

The median annual salary for an IT Support was £28,000 in advertised job vacancies during the 6 months to 16 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
16 Apr 2021
Same period 2020 Same period 2019
Rank 215 178 200
Rank change year-on-year -37 +22 +23
Permanent jobs requiring an IT Support 1,285 2,138 2,621
As % of all permanent jobs advertised in the UK 1.53% 1.91% 1.76%
As % of the Job Titles category 1.64% 2.00% 1.84%
Number of salaries quoted 950 1,925 2,365
10th Percentile £21,000 £19,750 £21,000
25th Percentile £23,500 £23,000 £23,000
Median annual salary (50th Percentile) £28,000 £27,500 £28,000
Median % change year-on-year +1.82% -1.79% +5.66%
75th Percentile £36,000 £35,000 £34,500
90th Percentile £43,750 £42,500 £43,750
UK excluding London median annual salary £27,500 £26,500 £26,500
% change year-on-year +3.77% - +6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 78,200 106,708 142,739
% of permanent IT jobs with a recognized job title 93.12% 95.38% 96.02%
Number of salaries quoted 61,472 86,663 115,006
10th Percentile £31,500 £29,880 £28,500
25th Percentile £41,000 £38,000 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 16 April 2021.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 16 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 1,153 £28,000 +1.82% 169
UK excluding London -3 998 £27,500 +3.77% 158
South East -11 258 £27,500 +1.85% 41
London -113 229 £33,000 +3.13% 21
North of England -17 217 £27,500 +14.58% 39
Midlands +45 205 £25,750 -6.36% 38
South West -24 157 £25,000 -9.09% 17
Work from Home -19 134 £29,000 -3.33% 19
West Midlands +30 128 £25,000 -9.09% 33
North West +9 115 £27,100 +17.83% 16
East Midlands +24 77 £27,500 +3.66% 5
Scotland +10 74 £26,500 -5.36% 9
Yorkshire -54 63 £28,750 +15.00% 19
East of England -41 61 £29,369 +6.80% 13
North East +26 39 £30,000 +11.11% 4
Wales +37 28 £27,500 +15.79% 1

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 April 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 711 (55.33%) Windows
2 629 (48.95%) Microsoft
3 554 (43.11%) Active Directory
4 547 (42.57%) Microsoft 365
5 320 (24.90%) Windows Server
6 310 (24.12%) Windows 10
7 282 (21.95%) Problem-Solving
8 236 (18.37%) VMware
9 235 (18.29%) Microsoft Office
10 226 (17.59%) Cisco
11 219 (17.04%) A+ Certification
11 219 (17.04%) Azure
12 188 (14.63%) ITIL
13 180 (14.01%) Linux
14 155 (12.06%) Firewall
15 147 (11.44%) MS Exchange
16 124 (9.65%) VMware Infrastructure
17 122 (9.49%) Windows Server 2012
18 121 (9.42%) Citrix
19 117 (9.11%) SQL
20 112 (8.72%) Network+ Certification
21 109 (8.48%) Multimedia
22 107 (8.33%) DNS
23 104 (8.09%) CompTIA Security+
23 104 (8.09%) TCP/IP
24 103 (8.02%) LAN
25 102 (7.94%) Server+ Certification
25 102 (7.94%) Linux+ Certification
26 101 (7.86%) SharePoint
27 97 (7.55%) SLA

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 147 (11.44%) MS Exchange
2 101 (7.86%) SharePoint
3 17 (1.32%) Exchange Server 2010
4 16 (1.25%) Exchange Server 2013
4 16 (1.25%) IIS
5 11 (0.86%) WordPress
6 10 (0.78%) Skype for Business
7 7 (0.54%) Exchange Server 2007
8 3 (0.23%) CMS
8 3 (0.23%) Exchange Server 2003
9 2 (0.16%) Confluence
9 2 (0.16%) IBM Notes
9 2 (0.16%) Site Server
10 1 (0.078%) Apache
10 1 (0.078%) Elasticsearch
10 1 (0.078%) nginx
10 1 (0.078%) SharePoint 2013
10 1 (0.078%) Tomcat
Applications
1 235 (18.29%) Microsoft Office
2 57 (4.44%) Microsoft Excel
3 29 (2.26%) Microsoft PowerPoint
4 13 (1.01%) AutoCAD
4 13 (1.01%) Revit
5 4 (0.31%) MS Visio
6 2 (0.16%) Acrobat
7 1 (0.078%) Adobe Creative Suite
7 1 (0.078%) SOLIDWORKS
Business Applications
1 8 (0.62%) Dynamics CRM
2 6 (0.47%) Dynamics NAV
3 3 (0.23%) Elite 3E
4 2 (0.16%) Carpe Diem
4 2 (0.16%) NetSuite
5 1 (0.078%) Dynamics AX
5 1 (0.078%) Dynamics GP
5 1 (0.078%) Endur
5 1 (0.078%) Magento
5 1 (0.078%) Pegasus Opera
5 1 (0.078%) Q-Pulse
5 1 (0.078%) Relativity
5 1 (0.078%) Remedy ITSM
5 1 (0.078%) RMDS
5 1 (0.078%) Sage 300 ERP
5 1 (0.078%) Sage CRM
5 1 (0.078%) SAP Business One
5 1 (0.078%) Sentinel
5 1 (0.078%) Temenos T24
Cloud Services
1 547 (42.57%) Microsoft 365
2 219 (17.04%) Azure
3 81 (6.30%) Azure Active Directory
4 39 (3.04%) AWS
5 17 (1.32%) Mimecast
6 16 (1.25%) Google Workspace
7 15 (1.17%) SaaS
8 13 (1.01%) Adobe Creative Cloud
9 12 (0.93%) Cloud Computing
9 12 (0.93%) OneDrive
10 10 (0.78%) Power Platform
11 8 (0.62%) Slack
12 7 (0.54%) IaaS
13 6 (0.47%) Dynamics 365
14 4 (0.31%) GCP
14 4 (0.31%) PowerApps
15 3 (0.23%) Amazon EC2
15 3 (0.23%) Dropbox
15 3 (0.23%) GoToWebinar
16 2 (0.16%) Amazon ECS
Communications & Networking
1 155 (12.06%) Firewall
2 107 (8.33%) DNS
3 104 (8.09%) TCP/IP
4 103 (8.02%) LAN
5 92 (7.16%) WAN
6 88 (6.85%) VPN
7 86 (6.69%) DHCP
8 78 (6.07%) VoIP
9 40 (3.11%) VLAN
10 38 (2.96%) Wireless
11 33 (2.57%) Internet
12 27 (2.10%) SAN
13 19 (1.48%) Remote Desktop
14 17 (1.32%) Wi-Fi
15 16 (1.25%) NAS
15 16 (1.25%) WLAN
16 12 (0.93%) Network Security
16 12 (0.93%) Skype
17 11 (0.86%) Cisco IOS
17 11 (0.86%) WebEx
Database & Business Intelligence
1 83 (6.46%) SQL Server
2 16 (1.25%) Amazon RDS
3 7 (0.54%) MS Access
4 6 (0.47%) SQL Server 2014
5 5 (0.39%) MySQL
5 5 (0.39%) Relational Database
6 4 (0.31%) Power BI
6 4 (0.31%) SQL Server 2008
7 3 (0.23%) Oracle Database
7 3 (0.23%) SQL Server 2005
7 3 (0.23%) SQL Server 2016
7 3 (0.23%) SQL Server Reporting Services
8 2 (0.16%) Crystal Reports
8 2 (0.16%) Data Warehouse
8 2 (0.16%) Hadoop
8 2 (0.16%) KNIME
8 2 (0.16%) Pentaho
8 2 (0.16%) SQL Server Analysis Services
9 1 (0.078%) PostgreSQL
9 1 (0.078%) SQL Server 2000
Development Applications
1 8 (0.62%) JIRA
2 6 (0.47%) SQL Server Management Studio (SSMS)
2 6 (0.47%) Team Foundation Server
2 6 (0.47%) Visual Studio
3 1 (0.078%) Ant
3 1 (0.078%) Bugzilla
3 1 (0.078%) Dreamweaver
3 1 (0.078%) Git (software)
3 1 (0.078%) Subversion
General
1 109 (8.48%) Multimedia
2 90 (7.00%) Finance
3 47 (3.66%) Law
4 39 (3.04%) Manufacturing
5 31 (2.41%) Telecoms
6 30 (2.33%) Legal
7 26 (2.02%) Public Sector
8 23 (1.79%) Marketing
9 15 (1.17%) Retail
10 14 (1.09%) Back Office
11 8 (0.62%) Automotive
11 8 (0.62%) Pharmaceutical
12 7 (0.54%) Banking
13 6 (0.47%) Billing
13 6 (0.47%) Electronics
13 6 (0.47%) Military
14 4 (0.31%) German Language
15 3 (0.23%) Advertising
15 3 (0.23%) Local Government
16 2 (0.16%) Mandarin Language
Libraries, Frameworks & Software Standards
1 13 (1.01%) .NET
2 9 (0.70%) Web Services
3 7 (0.54%) HTML
4 3 (0.23%) ASP.NET
4 3 (0.23%) XMPP
5 2 (0.16%) COM
5 2 (0.16%) CSS
5 2 (0.16%) Elastic Stack
5 2 (0.16%) XML
6 1 (0.078%) EDI
6 1 (0.078%) FIX Protocol
6 1 (0.078%) JavaBeans
6 1 (0.078%) LDAP
6 1 (0.078%) Middleware
6 1 (0.078%) Rendezvous
Miscellaneous
1 94 (7.32%) Analytical Skills
2 63 (4.90%) Management Information System
3 61 (4.75%) Self-Motivation
4 56 (4.36%) Driving Licence
5 35 (2.72%) Data Centre
6 19 (1.48%) iPad
7 18 (1.40%) Video Conferencing
8 15 (1.17%) iPhone
9 13 (1.01%) Client/Server
10 12 (0.93%) Replication
11 9 (0.70%) Smartphone
12 7 (0.54%) AS400
12 7 (0.54%) EPoS
12 7 (0.54%) FMCG
13 6 (0.47%) Blackberry
13 6 (0.47%) Clustering
13 6 (0.47%) Fat Client
13 6 (0.47%) Thin Client
13 6 (0.47%) User Experience
14 5 (0.39%) Enterprise Software
Operating Systems
1 711 (55.33%) Windows
2 320 (24.90%) Windows Server
3 310 (24.12%) Windows 10
4 180 (14.01%) Linux
5 122 (9.49%) Windows Server 2012
6 97 (7.55%) Windows Server 2016
7 91 (7.08%) Windows 7
8 65 (5.06%) Windows Server 2008
9 49 (3.81%) Android
10 40 (3.11%) Mac OS
11 35 (2.72%) Windows Server 2019
12 31 (2.41%) Apple iOS
13 20 (1.56%) Windows 8
14 14 (1.09%) Unix
15 8 (0.62%) Windows Server 2003
16 7 (0.54%) CentOS
16 7 (0.54%) VMS
17 6 (0.47%) Mac OS X
18 4 (0.31%) Red Hat Enterprise Linux
18 4 (0.31%) Ubuntu
Processes & Methodologies
1 282 (21.95%) Problem-Solving
2 188 (14.63%) ITIL
3 66 (5.14%) Mathematics
4 53 (4.12%) Service Delivery
5 50 (3.89%) Infrastructure Engineering
6 43 (3.35%) Service Management
7 36 (2.80%) Asset Management
8 32 (2.49%) Incident Management
9 30 (2.33%) Migration
10 29 (2.26%) Change Management
10 29 (2.26%) Project Management
11 24 (1.87%) Cybersecurity
11 24 (1.87%) Mobile Device Management
12 23 (1.79%) Computer Science
12 23 (1.79%) CRM
12 23 (1.79%) Mentoring
13 22 (1.71%) Line Management
14 21 (1.63%) Disaster Recovery
15 20 (1.56%) Continuous Improvement
15 20 (1.56%) Project Delivery
Programming Languages
1 117 (9.11%) SQL
2 67 (5.21%) C
3 56 (4.36%) PowerShell
4 9 (0.70%) Java
5 7 (0.54%) Python
5 7 (0.54%) VBA
6 6 (0.47%) Bash Shell
7 5 (0.39%) VB.NET
8 4 (0.31%) C#
8 4 (0.31%) PHP
9 3 (0.23%) JavaScript
9 3 (0.23%) Perl
10 2 (0.16%) Ruby
10 2 (0.16%) T-SQL
10 2 (0.16%) VB
11 1 (0.078%) Delphi
11 1 (0.078%) Groovy
11 1 (0.078%) PL/SQL
11 1 (0.078%) Shell Script
Qualifications
1 219 (17.04%) A+ Certification
2 112 (8.72%) Network+ Certification
3 104 (8.09%) CompTIA Security+
4 102 (7.94%) Linux+ Certification
4 102 (7.94%) Server+ Certification
5 90 (7.00%) Microsoft Certification
6 66 (5.14%) Degree
7 45 (3.50%) MCSE
8 31 (2.41%) Security Cleared
9 30 (2.33%) SC Cleared
10 28 (2.18%) MCSA
11 27 (2.10%) Cisco Certification
12 25 (1.95%) CCNA
13 21 (1.63%) MCP
14 13 (1.01%) ITIL Certification
15 11 (0.86%) DBS Check
15 11 (0.86%) MCITP
16 10 (0.78%) ITIL Foundation Certificate
17 9 (0.70%) VMware Certified Professional (VCP)
18 8 (0.62%) Computer Science Degree
Quality Assurance & Compliance
1 97 (7.55%) SLA
2 56 (4.36%) QA
3 17 (1.32%) GDPR
4 16 (1.25%) ISO/IEC 27001
5 6 (0.47%) PCI DSS
6 5 (0.39%) NIST
7 4 (0.31%) PMO
8 3 (0.23%) Sarbanes-Oxley
9 2 (0.16%) ISO 9001
10 1 (0.078%) Cyber Essentials
10 1 (0.078%) Data Quality
10 1 (0.078%) HIPAA
System Software
1 554 (43.11%) Active Directory
2 124 (9.65%) VMware Infrastructure
3 90 (7.00%) Hyper-V
4 32 (2.49%) VMware ESXi
5 29 (2.26%) vSphere
6 21 (1.63%) Virtual Machines
7 19 (1.48%) XenApp
8 13 (1.01%) VMware Workstation
9 12 (0.93%) Virtual Servers
10 11 (0.86%) XenDesktop
11 6 (0.47%) Virtual Desktop
12 5 (0.39%) BitLocker
12 5 (0.39%) Citrix Hypervisor
12 5 (0.39%) Microsoft Virtual Server
13 4 (0.31%) Terminal Services
14 3 (0.23%) Docker
14 3 (0.23%) KVM
15 2 (0.16%) Forefront TMG
15 2 (0.16%) Xen
16 1 (0.078%) Microsoft App-V
Systems Management
1 68 (5.29%) SCCM
2 38 (2.96%) Microsoft Intune
3 19 (1.48%) WSUS
4 11 (0.86%) Backup Exec
5 10 (0.78%) Jamf Pro
6 6 (0.47%) Single Sign-On
6 6 (0.47%) Systems Management Server (SMS)
6 6 (0.47%) vRealize
7 4 (0.31%) FortiGate
7 4 (0.31%) Microsoft Clustering
7 4 (0.31%) vCenter Server
8 3 (0.23%) MaaS360
8 3 (0.23%) PaperCut
9 2 (0.16%) AirWatch
9 2 (0.16%) Cisco CUCM
9 2 (0.16%) Grafana
9 2 (0.16%) Nagios
9 2 (0.16%) SCOM
9 2 (0.16%) XenMobile
10 1 (0.078%) SCVMM
Vendors
1 629 (48.95%) Microsoft
2 236 (18.37%) VMware
3 226 (17.59%) Cisco
4 121 (9.42%) Citrix
5 60 (4.67%) Apple
6 32 (2.49%) HP
7 28 (2.18%) Google
8 24 (1.87%) Veeam
9 21 (1.63%) Dell
9 21 (1.63%) ServiceNow
9 21 (1.63%) Sophos
10 20 (1.56%) SAP
11 17 (1.32%) SonicWALL
12 16 (1.25%) Adobe
12 16 (1.25%) Fortinet
12 16 (1.25%) Mitel
13 14 (1.09%) Autodesk
13 14 (1.09%) Symantec
14 13 (1.01%) Meraki
14 13 (1.01%) Oracle