Period
to 21 October 2017

The median annual salary for an IT Support was £26,500 in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 209 211 228
Rank change year-on-year +2 +17 -14
Permanent jobs requiring an IT Support 2968 3128 3263
As % of all permanent IT jobs advertised in the UK 1.71% 1.64% 1.49%
As % of the Job Titles category 1.78% 1.70% 1.54%
Number of salaries quoted 2572 2881 2917
UK median annual salary £26,500 £27,500 £25,500
Median salary % change year-on-year -3.64% +7.84% -3.77%
10th Percentile £19,000 £19,125 £18,625
90th Percentile £40,000 £43,750 £41,000
UK excluding London median annual salary £25,000 £25,500 £24,500
% change year-on-year -1.96% +4.08% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166694 184283 211352
% of permanent IT jobs with a recognized job title 95.76% 96.44% 96.48%
Number of salaries quoted 133468 154425 175167
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,771 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 21 October 2017.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 2815 £26,500 -3.64% 147
UK excluding London +7 1940 £25,000 -1.96% 117
London +19 965 £31,000 +3.33% 36
South East +36 722 £25,000 -9.09% 38
North of England +4 421 £24,000 -3.03% 33
Midlands -26 273 £24,000 +2.13% 16
East of England +25 229 £26,500 +1.44% 12
Yorkshire +6 216 £25,250 +1.00% 10
South West -15 214 £24,000 -4.00% 12
North West -5 199 £23,000 -3.16% 20
West Midlands -39 168 £25,000 +5.26% 6
East Midlands +15 105 £22,500 -4.26% 10
Wales +18 51 £23,750 -5.00% 4
Scotland -25 23 £23,500 -11.46% 2
Northern Ireland -23 8 £21,250 +11.84%
North East +7 6 £20,500 -12.77% 3
Channel Islands +3 5 £32,500 -10.96%
Isle of Man - 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support in the job title.

1 2130 (71.77%) Windows
2 1611 (54.28%) Active Directory
3 1381 (46.53%) Microsoft
4 971 (32.72%) Windows Server
5 778 (26.21%) Microsoft Office
5 778 (26.21%) Office 365
6 745 (25.10%) VMware
7 715 (24.09%) Windows 7
8 697 (23.48%) MS Exchange
9 629 (21.19%) ITIL
10 554 (18.67%) Windows Server 2012
11 528 (17.79%) Windows Server 2008
12 464 (15.63%) Windows 10
13 433 (14.59%) VMware Infrastructure
14 425 (14.32%) SQL
15 419 (14.12%) DNS
16 417 (14.05%) Finance
17 394 (13.27%) Firewall
18 351 (11.83%) Hyper-V
19 349 (11.76%) DHCP
20 344 (11.59%) Degree
21 339 (11.42%) TCP/IP
22 326 (10.98%) Citrix
23 312 (10.51%) Microsoft Certification
24 299 (10.07%) Cisco
24 299 (10.07%) LAN
25 295 (9.94%) Windows 8
26 294 (9.91%) Exchange Server 2010
27 275 (9.27%) Linux
28 266 (8.96%) WAN

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 697 (23.48%) MS Exchange
2 294 (9.91%) Exchange Server 2010
3 212 (7.14%) SharePoint
4 136 (4.58%) Exchange Server 2013
5 105 (3.54%) Skype for Business
6 76 (2.56%) Exchange Server 2007
7 74 (2.49%) IIS
8 26 (0.88%) Blackberry Enterprise Server
9 25 (0.84%) Exchange Server 2003
10 20 (0.67%) WordPress
11 11 (0.37%) SharePoint 2013
12 10 (0.34%) IBM Notes
12 10 (0.34%) Tomcat
13 9 (0.30%) Apache
13 9 (0.30%) Moodle
14 7 (0.24%) JBoss
15 5 (0.17%) Confluence
16 4 (0.13%) CMS
16 4 (0.13%) SharePoint 2010
16 4 (0.13%) SharePoint Server
Applications
1 778 (26.21%) Microsoft Office
2 120 (4.04%) Microsoft Excel
3 54 (1.82%) Microsoft PowerPoint
4 12 (0.40%) Adobe Creative Suite
5 11 (0.37%) MS Visio
6 6 (0.20%) AutoCAD
6 6 (0.20%) Photoshop
7 4 (0.13%) Adobe Captivate
7 4 (0.13%) Spreadsheet
8 3 (0.10%) Acrobat
8 3 (0.10%) Adobe Illustrator
8 3 (0.10%) Adobe Premiere
8 3 (0.10%) Inkscape
8 3 (0.10%) Microsoft Project
8 3 (0.10%) SOLIDWORKS
9 2 (0.067%) Autodesk Flame
9 2 (0.067%) Maya
9 2 (0.067%) Revit
10 1 (0.034%) CINEMA 4D
10 1 (0.034%) Vectorworks
Business Applications
1 68 (2.29%) ION MarketView
2 16 (0.54%) Dynamics CRM
3 14 (0.47%) Eikon
4 10 (0.34%) WebTrends
5 9 (0.30%) Sage X3
6 8 (0.27%) Dynamics NAV
7 6 (0.20%) SAP CRM
8 4 (0.13%) Remedy ITSM
8 4 (0.13%) SAP ERP
8 4 (0.13%) Visualfiles
9 3 (0.10%) Dynamics AX
9 3 (0.10%) Epicor Vantage
9 3 (0.10%) Sage 1000
9 3 (0.10%) SAP Business One
9 3 (0.10%) Unit4 Business World
10 2 (0.067%) Dynamics GP
10 2 (0.067%) Magento
10 2 (0.067%) Salesforce.com CRM
10 2 (0.067%) Temenos T24
10 2 (0.067%) thinkFolio
Cloud Services
1 778 (26.21%) Office 365
2 203 (6.84%) Microsoft Azure
3 52 (1.75%) Amazon AWS
4 38 (1.28%) IaaS
5 30 (1.01%) G Suite
6 29 (0.98%) SaaS
7 20 (0.67%) Mimecast
8 19 (0.64%) Azure Active Directory
9 17 (0.57%) PaaS
10 15 (0.51%) OneDrive
11 13 (0.44%) Google Analytics
12 8 (0.27%) Slack
13 6 (0.20%) Adobe Creative Cloud
13 6 (0.20%) Amazon EC2
14 5 (0.17%) Cloud Computing
15 4 (0.13%) GitHub
15 4 (0.13%) Google Drive
16 3 (0.10%) Dropbox
17 2 (0.067%) Amazon S3
17 2 (0.067%) Virtual Private Cloud
Communications & Networking
1 419 (14.12%) DNS
2 394 (13.27%) Firewall
3 349 (11.76%) DHCP
4 339 (11.42%) TCP/IP
5 299 (10.07%) LAN
6 266 (8.96%) WAN
7 239 (8.05%) VPN
8 129 (4.35%) VoIP
9 105 (3.54%) VLAN
10 100 (3.37%) Skype
10 100 (3.37%) Wireless
11 93 (3.13%) Internet
11 93 (3.13%) SAN
12 86 (2.90%) Wi-Fi
13 58 (1.95%) MPLS
14 43 (1.45%) Remote Desktop
15 32 (1.08%) Network Security
16 30 (1.01%) SMS
17 25 (0.84%) Intranet
18 24 (0.81%) SSL
Database & Business Intelligence
1 232 (7.82%) SQL Server
2 24 (0.81%) MySQL
3 19 (0.64%) SQL Server 2008
4 18 (0.61%) Crystal Reports
5 13 (0.44%) Oracle Database
5 13 (0.44%) Relational Database
6 10 (0.34%) SQL Server 2012
7 7 (0.24%) SQL Server 2014
8 6 (0.20%) PostgreSQL
9 5 (0.17%) MongoDB
9 5 (0.17%) Oracle Reports
9 5 (0.17%) SQL Server Reporting Services
10 4 (0.13%) QlikView
10 4 (0.13%) RDBMS
10 4 (0.13%) SQL Server Integration Services
11 3 (0.10%) Amazon RDS
11 3 (0.10%) CorVu
11 3 (0.10%) GIS
11 3 (0.10%) MS Access
11 3 (0.10%) SQL Server 2005
Development Applications
1 24 (0.81%) JIRA
2 9 (0.30%) Git (software)
3 7 (0.24%) Team Foundation Server
4 4 (0.13%) TeamCity
5 3 (0.10%) Visual Studio
6 2 (0.067%) MSI
6 2 (0.067%) Talend Open Studio
6 2 (0.067%) Vagrant
7 1 (0.034%) Ant
7 1 (0.034%) Bitbucket
7 1 (0.034%) Bugzilla
7 1 (0.034%) Jenkins
7 1 (0.034%) JUnit
7 1 (0.034%) Visual Studio Team System
General
1 417 (14.05%) Finance
2 198 (6.67%) Banking
3 146 (4.92%) Investment Banking
4 145 (4.89%) Retail Banking
5 124 (4.18%) Front Office
6 110 (3.71%) Telecoms
7 86 (2.90%) Manufacturing
8 83 (2.80%) Retail
9 82 (2.76%) Legal
10 68 (2.29%) Law
11 63 (2.12%) Back Office
12 49 (1.65%) Marketing
13 44 (1.48%) Games
14 42 (1.42%) Advertising
15 14 (0.47%) French Language
15 14 (0.47%) German Language
16 12 (0.40%) Spanish Language
17 11 (0.37%) Financial Institution
18 10 (0.34%) Electronics
19 9 (0.30%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 45 (1.52%) HTML
2 31 (1.04%) .NET
3 30 (1.01%) CSS
4 16 (0.54%) XML
5 14 (0.47%) AngularJS
5 14 (0.47%) Web Services
6 10 (0.34%) ASP.NET
7 8 (0.27%) Software Packaging
8 7 (0.24%) FIX Protocol
8 7 (0.24%) Velocity
9 6 (0.20%) LAMP
10 5 (0.17%) COM
10 5 (0.17%) jQuery
11 4 (0.13%) ADSI
11 4 (0.13%) JSON
11 4 (0.13%) Middleware
11 4 (0.13%) Natural Language Processing
11 4 (0.13%) REST
11 4 (0.13%) X-Windows
12 3 (0.10%) WAP
Miscellaneous
1 252 (8.49%) Analytical Skills
2 162 (5.46%) Driving Licence
3 113 (3.81%) Computer Science
4 93 (3.13%) Blackberry
5 87 (2.93%) iPad
6 72 (2.43%) Foreign Exchange (FX)
7 69 (2.32%) Data Centre
8 59 (1.99%) iPhone
9 55 (1.85%) Management Information System
10 53 (1.79%) Video Conferencing
11 50 (1.68%) Smartphone
12 48 (1.62%) Equities
13 34 (1.15%) Hedge funds
14 25 (0.84%) User Experience
15 22 (0.74%) Replication
16 21 (0.71%) EPoS
17 19 (0.64%) Clustering
18 17 (0.57%) Fat Client
18 17 (0.57%) Thin Client
19 16 (0.54%) Client/Server
Operating Systems
1 2130 (71.77%) Windows
2 971 (32.72%) Windows Server
3 715 (24.09%) Windows 7
4 554 (18.67%) Windows Server 2012
5 528 (17.79%) Windows Server 2008
6 464 (15.63%) Windows 10
7 295 (9.94%) Windows 8
8 275 (9.27%) Linux
9 145 (4.89%) Windows XP
10 134 (4.51%) Windows Server 2003
11 131 (4.41%) Mac OS X
12 121 (4.08%) Unix
13 109 (3.67%) Android
14 90 (3.03%) Apple iOS
15 46 (1.55%) Mac OS
16 35 (1.18%) Red Hat Enterprise Linux
17 22 (0.74%) CentOS
18 17 (0.57%) Ubuntu
19 16 (0.54%) Windows Vista
20 14 (0.47%) Windows Phone
Processes & Methodologies
1 629 (21.19%) ITIL
2 227 (7.65%) Asset Management
3 151 (5.09%) Incident Management
4 149 (5.02%) Wealth Management
5 119 (4.01%) Service Delivery
6 116 (3.91%) Service Management
7 108 (3.64%) Problem Management
8 104 (3.50%) CRM
9 96 (3.23%) ERP
9 96 (3.23%) Time Management
10 94 (3.17%) Project Management
11 81 (2.73%) Continuous Improvement
12 80 (2.70%) Process Improvement
13 77 (2.59%) Disaster Recovery
13 77 (2.59%) Mentoring
14 67 (2.26%) Stakeholder Management
15 59 (1.99%) Change Management
16 50 (1.68%) Migration
17 49 (1.65%) Root Cause Analysis
18 47 (1.58%) ITIL V3
Programming Languages
1 425 (14.32%) SQL
2 106 (3.57%) PowerShell
3 51 (1.72%) JavaScript
4 47 (1.58%) C#
5 37 (1.25%) C
6 30 (1.01%) Java
7 19 (0.64%) Bash Shell
8 18 (0.61%) PHP
9 17 (0.57%) T-SQL
10 13 (0.44%) VBA
11 12 (0.40%) Python
11 12 (0.40%) VB
11 12 (0.40%) VBScript
12 11 (0.37%) Perl
12 11 (0.37%) Shell Script
13 10 (0.34%) C++
14 6 (0.20%) PL/SQL
15 2 (0.067%) Delphi
16 1 (0.034%) RPG
16 1 (0.034%) VB.NET
Qualifications
1 344 (11.59%) Degree
2 312 (10.51%) Microsoft Certification
3 221 (7.45%) MCSE
4 165 (5.56%) Cisco Certification
5 156 (5.26%) MCP
6 132 (4.45%) CCNA
7 131 (4.41%) MCSA
8 77 (2.59%) A+ Certification
9 52 (1.75%) Security Cleared
10 51 (1.72%) Computer Science Degree
11 47 (1.58%) ITIL Certification
12 43 (1.45%) MCITP
13 42 (1.42%) CCNP
14 36 (1.21%) DBS Check
15 35 (1.18%) SC Cleared
16 22 (0.74%) Master's Degree
16 22 (0.74%) MCTS
17 21 (0.71%) CCA
17 21 (0.71%) Citrix Certification
18 16 (0.54%) Network+ Certification
Quality Assurance & Compliance
1 222 (7.48%) SLA
2 25 (0.84%) ISO/IEC 27001
3 12 (0.40%) QA
4 8 (0.27%) PCI DSS
5 7 (0.24%) PMO
6 6 (0.20%) ISO/IEC 20000
7 5 (0.17%) BS25999
7 5 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 4 (0.13%) ISO 9001
9 3 (0.10%) GDPR
9 3 (0.10%) JSP 440
9 3 (0.10%) Sarbanes-Oxley
10 2 (0.067%) COBIT
11 1 (0.034%) Data Quality
System Software
1 1611 (54.28%) Active Directory
2 433 (14.59%) VMware Infrastructure
3 351 (11.83%) Hyper-V
4 107 (3.61%) vSphere
5 70 (2.36%) XenApp
6 56 (1.89%) VMware ESXi
7 33 (1.11%) Terminal Services
8 31 (1.04%) XenDesktop
9 27 (0.91%) Virtual Servers
10 25 (0.84%) Virtual Machines
10 25 (0.84%) VirtualBox
11 20 (0.67%) VMware Workstation
12 16 (0.54%) Microsoft Virtual Server
13 11 (0.37%) Virtual Desktop
14 9 (0.30%) Terminal Server
15 6 (0.20%) Firmware
16 5 (0.17%) OpenSIPS
17 4 (0.13%) VMware Server
18 2 (0.067%) Docker
18 2 (0.067%) KVM
Systems Management
1 197 (6.64%) SCCM
2 57 (1.92%) WSUS
3 44 (1.48%) Backup Exec
4 28 (0.94%) SCOM
5 27 (0.91%) vCenter Server
6 24 (0.81%) AirWatch
7 22 (0.74%) Systems Management Server (SMS)
8 14 (0.47%) Symantec Endpoint Protection
9 11 (0.37%) Norton AntiVirus
10 10 (0.34%) SCVMM
11 9 (0.30%) Cisco CUCM
12 6 (0.20%) Microsoft Clustering
12 6 (0.20%) Nagios
13 5 (0.17%) Jamf Pro
13 5 (0.17%) McAfee ePO
13 5 (0.17%) Microsoft Intune
14 4 (0.13%) cPanel
14 4 (0.13%) PaperCut
15 3 (0.10%) Plesk
15 3 (0.10%) SCSM
Vendors
1 1381 (46.53%) Microsoft
2 745 (25.10%) VMware
3 326 (10.98%) Citrix
4 299 (10.07%) Cisco
5 146 (4.92%) Apple
6 96 (3.23%) HP
7 86 (2.90%) Veeam
8 69 (2.32%) ION Trading
9 65 (2.19%) Dell
9 65 (2.19%) Google
10 60 (2.02%) Oracle
11 44 (1.48%) Sophos
11 44 (1.48%) Symantec
12 42 (1.42%) McAfee
13 40 (1.35%) Avaya
14 37 (1.25%) Adobe
15 36 (1.21%) SAP
15 36 (1.21%) ServiceNow
16 35 (1.18%) Red Hat
17 30 (1.01%) Intel