Period
to 22 November 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 22 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
22 Nov 2019
Same period 2018 Same period 2017
Rank 174 207 209
Rank change year-on-year +33 +2 +1
Permanent jobs requiring an IT Support 2,671 2,778 3,044
As % of all permanent IT jobs advertised in the UK 1.98% 1.71% 1.69%
As % of the Job Titles category 2.07% 1.78% 1.76%
Number of salaries quoted 2,422 2,455 2,616
UK median annual salary £27,500 £27,500 £26,500
Median salary % change year-on-year - +3.77% -3.64%
10th Percentile £20,000 £19,500 £19,000
90th Percentile £41,250 £42,500 £40,001
UK excluding London median annual salary £26,500 £25,000 £25,000
% change year-on-year +6.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 129,223 156,148 173,081
% of permanent IT jobs with a recognized job title 95.62% 95.86% 96.00%
Number of salaries quoted 103,467 125,712 138,898
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 22 November 2019.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 22 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 2,486 £27,500 - 1,068
UK excluding London +32 1,702 £26,500 +6.00% 944
London +38 892 £30,000 -3.23% 192
South East +37 615 £27,000 +3.85% 240
North of England +15 362 £24,000 - 246
Midlands +34 247 £26,250 +0.96% 154
South West +7 219 £27,500 +19.57% 101
North West -3 181 £23,500 -2.08% 126
West Midlands +30 158 £25,000 -3.85% 90
Yorkshire +54 157 £26,500 +10.42% 93
East of England +9 157 £27,500 -6.78% 136
East Midlands +14 89 £27,500 +10.00% 64
Scotland +33 64 £28,500 +10.68% 35
Wales +3 33 £23,000 - 30
North East +9 27 £23,500 -9.62% 27
Northern Ireland +8 10 £25,000 -5.66% 2
Channel Islands +9 2 £33,000 +11.86% 1

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,865 (69.82%) Windows
2 1,382 (51.74%) Active Directory
3 1,209 (45.26%) Microsoft
4 1,093 (40.92%) Office 365
5 828 (31.00%) Windows 10
6 790 (29.58%) Windows Server
7 741 (27.74%) Microsoft Office
8 538 (20.14%) Windows 7
9 532 (19.92%) VMware
10 510 (19.09%) ITIL
11 434 (16.25%) MS Exchange
12 395 (14.79%) Firewall
13 391 (14.64%) Problem-Solving
14 367 (13.74%) LAN
15 350 (13.10%) Windows Server 2012
16 342 (12.80%) DNS
17 337 (12.62%) WAN
18 333 (12.47%) Hyper-V
19 330 (12.35%) VMware Infrastructure
20 312 (11.68%) DHCP
21 304 (11.38%) Azure
22 260 (9.73%) TCP/IP
23 252 (9.43%) Degree
24 247 (9.25%) Windows Server 2008
24 247 (9.25%) Linux
25 244 (9.14%) SQL
26 238 (8.91%) Finance
27 236 (8.84%) Cisco
28 222 (8.31%) Microsoft Certification
29 211 (7.90%) SCCM

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 434 (16.25%) MS Exchange
2 131 (4.90%) SharePoint
3 98 (3.67%) Exchange Server 2010
4 92 (3.44%) Exchange Server 2013
5 75 (2.81%) Skype for Business
6 30 (1.12%) IIS
7 22 (0.82%) CMS
8 17 (0.64%) Exchange Server 2007
9 15 (0.56%) IBM Notes
10 12 (0.45%) WordPress
11 11 (0.41%) Confluence
12 9 (0.34%) Exchange Server 2003
12 9 (0.34%) Joomla!
13 7 (0.26%) Blackberry Enterprise Server
14 6 (0.22%) IBM Domino
15 4 (0.15%) Adobe Experience Manager
15 4 (0.15%) SharePoint Server
15 4 (0.15%) Site Server
16 3 (0.11%) Apache
16 3 (0.11%) SAS
Applications
1 741 (27.74%) Microsoft Office
2 143 (5.35%) Microsoft Excel
3 69 (2.58%) Microsoft PowerPoint
4 16 (0.60%) MS Visio
5 14 (0.52%) AutoCAD
6 8 (0.30%) Photoshop
7 6 (0.22%) Adobe Creative Suite
8 4 (0.15%) S-PLUS
9 3 (0.11%) Acrobat
10 2 (0.075%) Notepad++
11 1 (0.037%) Adobe Illustrator
11 1 (0.037%) Autodesk Inventor
11 1 (0.037%) InDesign
11 1 (0.037%) Microsoft Project
11 1 (0.037%) Mozilla Thunderbird
11 1 (0.037%) SOLIDWORKS
11 1 (0.037%) SPSS
Business Applications
1 15 (0.56%) Dynamics NAV
2 13 (0.49%) Dynamics AX
3 11 (0.41%) Remedy ITSM
4 8 (0.30%) Dynamics CRM
5 6 (0.22%) Elite 3E
6 4 (0.15%) NetSuite
7 3 (0.11%) Magento
8 2 (0.075%) Epicor Tropos
8 2 (0.075%) Exchequer
8 2 (0.075%) Sage 200
8 2 (0.075%) Salesforce.com CRM
8 2 (0.075%) SAP Business One
9 1 (0.037%) Carpe Diem
9 1 (0.037%) Eze OMS
9 1 (0.037%) iTrent
9 1 (0.037%) Oracle Payables
9 1 (0.037%) Unit4 Business World
9 1 (0.037%) Visualfiles
Cloud Services
1 1,093 (40.92%) Office 365
2 304 (11.38%) Azure
3 118 (4.42%) AWS
4 52 (1.95%) G Suite
5 40 (1.50%) OneDrive
6 32 (1.20%) Azure Active Directory
7 28 (1.05%) SaaS
8 26 (0.97%) Dynamics 365
9 24 (0.90%) Cloud Computing
10 18 (0.67%) Power Platform
11 16 (0.60%) Adobe Creative Cloud
11 16 (0.60%) Mimecast
12 11 (0.41%) PowerApps
13 7 (0.26%) Google Docs
14 6 (0.22%) IaaS
15 4 (0.15%) Dropbox
15 4 (0.15%) GCP
15 4 (0.15%) Serverless
15 4 (0.15%) Slack
16 3 (0.11%) Basecamp
Communications & Networking
1 395 (14.79%) Firewall
2 367 (13.74%) LAN
3 342 (12.80%) DNS
4 337 (12.62%) WAN
5 312 (11.68%) DHCP
6 260 (9.73%) TCP/IP
7 205 (7.68%) VoIP
8 163 (6.10%) VPN
9 144 (5.39%) Wireless
10 110 (4.12%) Wi-Fi
11 94 (3.52%) Skype
12 93 (3.48%) VLAN
13 92 (3.44%) Internet
14 87 (3.26%) SAN
15 75 (2.81%) Remote Desktop
16 37 (1.39%) NAS
17 34 (1.27%) Network Security
18 31 (1.16%) WLAN
19 25 (0.94%) Cisco IOS
19 25 (0.94%) Unified Communications
Database & Business Intelligence
1 179 (6.70%) SQL Server
2 16 (0.60%) MySQL
2 16 (0.60%) SQL Server 2012
3 14 (0.52%) SQL Server 2008
4 10 (0.37%) Crystal Reports
5 9 (0.34%) SQL Server 2016
6 8 (0.30%) SQL Server 2005
6 8 (0.30%) SQL Server 2014
7 7 (0.26%) Power BI
7 7 (0.26%) SQL Server Reporting Services
8 6 (0.22%) Data Warehouse
8 6 (0.22%) GIS
8 6 (0.22%) MS Access
8 6 (0.22%) Relational Database
9 4 (0.15%) FileMaker
10 3 (0.11%) Oracle Reports
10 3 (0.11%) RDBMS
11 2 (0.075%) Oracle Database
11 2 (0.075%) Oracle Smart View
12 1 (0.037%) Amazon RDS
Development Applications
1 35 (1.31%) JIRA
2 11 (0.41%) Visual Studio
3 7 (0.26%) Git (software)
4 6 (0.22%) Bitbucket
4 6 (0.22%) Subversion
5 2 (0.075%) Eclipse
5 2 (0.075%) GitLab
5 2 (0.075%) Jenkins
5 2 (0.075%) MSI
5 2 (0.075%) Vagrant
6 1 (0.037%) Ant
6 1 (0.037%) Atlassian Bamboo
6 1 (0.037%) Hudson
6 1 (0.037%) Maven
6 1 (0.037%) Octopus Deploy
General
1 238 (8.91%) Finance
2 123 (4.61%) Telecoms
3 95 (3.56%) Retail
4 79 (2.96%) Law
5 61 (2.28%) Manufacturing
6 57 (2.13%) Legal
6 57 (2.13%) Marketing
7 40 (1.50%) Public Sector
8 37 (1.39%) Banking
9 19 (0.71%) Advertising
9 19 (0.71%) Automotive
10 14 (0.52%) French Language
10 14 (0.52%) Front Office
10 14 (0.52%) German Language
11 11 (0.41%) Aerospace
12 10 (0.37%) Publishing
13 9 (0.34%) Games
13 9 (0.34%) Local Government
14 8 (0.30%) Electronics
15 7 (0.26%) Housing Association
Libraries, Frameworks & Software Standards
1 31 (1.16%) HTML
2 30 (1.12%) CSS
3 25 (0.94%) .NET
4 11 (0.41%) Web Services
5 9 (0.34%) COM
6 7 (0.26%) ASP.NET
7 6 (0.22%) HTML5
8 4 (0.15%) EDI
8 4 (0.15%) jQuery
8 4 (0.15%) LDAP
8 4 (0.15%) REST
9 3 (0.11%) CSS3
9 3 (0.11%) Spring
9 3 (0.11%) XML
10 2 (0.075%) Middleware
10 2 (0.075%) WSH
10 2 (0.075%) XMPP
11 1 (0.037%) LAMP
11 1 (0.037%) SAML
11 1 (0.037%) SAP Basis
Miscellaneous
1 137 (5.13%) Driving Licence
2 136 (5.09%) Analytical Skills
3 87 (3.26%) Video Conferencing
4 84 (3.14%) Self-Motivation
5 61 (2.28%) Data Centre
6 53 (1.98%) iPhone
6 53 (1.98%) Smartphone
7 51 (1.91%) Management Information System
8 33 (1.24%) User Experience
9 28 (1.05%) Blackberry
10 27 (1.01%) iPad
11 24 (0.90%) Client/Server
12 21 (0.79%) CCTV
13 20 (0.75%) FMCG
14 16 (0.60%) Replication
15 14 (0.52%) NHS
16 12 (0.45%) Graphic Design
17 11 (0.41%) CMDB
17 11 (0.41%) Cyberattack
17 11 (0.41%) EPoS
Operating Systems
1 1,865 (69.82%) Windows
2 828 (31.00%) Windows 10
3 790 (29.58%) Windows Server
4 538 (20.14%) Windows 7
5 350 (13.10%) Windows Server 2012
6 247 (9.25%) Linux
6 247 (9.25%) Windows Server 2008
7 130 (4.87%) Windows 8
8 108 (4.04%) Android
9 101 (3.78%) Apple iOS
10 83 (3.11%) Mac OS
11 76 (2.85%) Unix
12 60 (2.25%) Mac OS X
13 55 (2.06%) Windows Server 2003
14 30 (1.12%) Windows XP
15 20 (0.75%) Windows Vista
16 16 (0.60%) Red Hat Enterprise Linux
17 7 (0.26%) CentOS
18 4 (0.15%) VMS
18 4 (0.15%) Windows 2000
Processes & Methodologies
1 510 (19.09%) ITIL
2 391 (14.64%) Problem-Solving
3 128 (4.79%) Mentoring
4 112 (4.19%) Service Management
5 107 (4.01%) Time Management
6 100 (3.74%) Change Management
6 100 (3.74%) Service Delivery
7 99 (3.71%) Asset Management
8 91 (3.41%) Project Management
9 90 (3.37%) Migration
10 88 (3.29%) Incident Management
11 78 (2.92%) CRM
12 73 (2.73%) Infrastructure Engineering
13 72 (2.70%) Mobile Device Management
14 63 (2.36%) ITSM
15 61 (2.28%) Problem Management
16 57 (2.13%) Disaster Recovery
17 54 (2.02%) Patch Management
18 53 (1.98%) Computer Science
19 49 (1.83%) ERP
Programming Languages
1 244 (9.14%) SQL
2 99 (3.71%) PowerShell
3 41 (1.54%) C
4 26 (0.97%) Java
5 24 (0.90%) VBA
6 23 (0.86%) VB
7 21 (0.79%) JavaScript
8 19 (0.71%) C#
9 17 (0.64%) Python
10 14 (0.52%) T-SQL
11 12 (0.45%) Bash Shell
12 8 (0.30%) Perl
13 7 (0.26%) Shell Script
14 5 (0.19%) C++
14 5 (0.19%) R
15 3 (0.11%) PHP
15 3 (0.11%) VBScript
16 2 (0.075%) VB.NET
17 1 (0.037%) X++
Qualifications
1 252 (9.43%) Degree
2 222 (8.31%) Microsoft Certification
3 128 (4.79%) MCSA
4 122 (4.57%) MCSE
5 108 (4.04%) MCP
6 83 (3.11%) Security Cleared
7 67 (2.51%) Cisco Certification
8 64 (2.40%) CCNA
9 61 (2.28%) DBS Check
10 45 (1.68%) ITIL Certification
11 38 (1.42%) MCITP
12 37 (1.39%) SC Cleared
13 32 (1.20%) DV Cleared
14 24 (0.90%) VMware Certified Professional (VCP)
15 23 (0.86%) MCTS
16 21 (0.79%) A+ Certification
16 21 (0.79%) HND
17 11 (0.41%) MCDST
18 8 (0.30%) CCNP
18 8 (0.30%) Master's Degree
Quality Assurance & Compliance
1 190 (7.11%) SLA
2 62 (2.32%) ISO/IEC 27001
3 14 (0.52%) GDPR
3 14 (0.52%) ISO 9001
4 13 (0.49%) Cyber Essentials
5 9 (0.34%) PMO
6 8 (0.30%) QA
7 5 (0.19%) ISO/IEC 20000
8 4 (0.15%) PCI DSS
9 3 (0.11%) Data Quality
9 3 (0.11%) GxP
10 2 (0.075%) COBIT
11 1 (0.037%) GAMP
11 1 (0.037%) HL7
11 1 (0.037%) ISO 22301
11 1 (0.037%) MiFID
11 1 (0.037%) Sarbanes-Oxley
System Software
1 1,382 (51.74%) Active Directory
2 333 (12.47%) Hyper-V
3 330 (12.35%) VMware Infrastructure
4 50 (1.87%) VMware ESXi
5 41 (1.54%) Virtual Servers
6 40 (1.50%) Virtual Machines
7 34 (1.27%) XenApp
8 27 (1.01%) vSphere
9 17 (0.64%) XenDesktop
10 13 (0.49%) Terminal Services
11 9 (0.34%) VirtualBox
12 8 (0.30%) Microsoft Virtual Server
13 7 (0.26%) Docker
14 6 (0.22%) Firmware
14 6 (0.22%) VMware Workstation
15 4 (0.15%) BitLocker
16 3 (0.11%) Virtual Desktop
17 2 (0.075%) Microsoft App-V
17 2 (0.075%) VMware NSX
17 2 (0.075%) VMware Server
Systems Management
1 211 (7.90%) SCCM
2 54 (2.02%) Microsoft Intune
3 37 (1.39%) WSUS
4 27 (1.01%) Backup Exec
5 25 (0.94%) Jamf Pro
6 19 (0.71%) Norton AntiVirus
7 14 (0.52%) SCOrch
8 11 (0.41%) Forefront Identity Manager
9 9 (0.34%) SCOM
10 8 (0.30%) AirWatch
11 7 (0.26%) vCenter Server
12 6 (0.22%) Kubernetes
12 6 (0.22%) Single Sign-On
13 5 (0.19%) Ansible
13 5 (0.19%) Cisco CUCM
13 5 (0.19%) McAfee ePO
14 4 (0.15%) DameWare
14 4 (0.15%) FortiGate
14 4 (0.15%) Icinga
14 4 (0.15%) Nagios
Vendors
1 1,209 (45.26%) Microsoft
2 532 (19.92%) VMware
3 236 (8.84%) Cisco
4 205 (7.68%) Citrix
5 147 (5.50%) Apple
6 80 (3.00%) HP
7 63 (2.36%) Dell
8 56 (2.10%) Veeam
9 50 (1.87%) Oracle
10 45 (1.68%) Avaya
11 41 (1.54%) Adobe
12 38 (1.42%) ServiceNow
13 37 (1.39%) Google
14 36 (1.35%) iManage
15 34 (1.27%) Symantec
16 31 (1.16%) Bloomberg
17 30 (1.12%) Sophos
18 29 (1.09%) Meraki
18 29 (1.09%) Mitel
19 28 (1.05%) Salesforce.com