Period
to 17 February 2020

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 17 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
17 Feb 2020
Same period 2019 Same period 2018
Rank 167 206 221
Rank change year-on-year +39 +15 -4
Permanent jobs requiring an IT Support 2,524 2,539 2,774
As % of all permanent IT jobs advertised in the UK 2.05% 1.70% 1.58%
As % of the Job Titles category 2.14% 1.77% 1.64%
Number of salaries quoted 2,279 2,255 2,414
UK median annual salary £27,500 £28,000 £26,000
Median salary % change year-on-year -1.79% +7.69% -1.89%
10th Percentile £20,000 £20,500 £19,000
90th Percentile £42,250 £43,750 £40,250
UK excluding London median annual salary £26,500 £26,000 £25,000
% change year-on-year +1.92% +4.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,818 143,402 168,736
% of permanent IT jobs with a recognized job title 95.51% 95.91% 96.34%
Number of salaries quoted 94,407 114,707 138,178
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 17 February 2020.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 17 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 2,373 £27,500 -1.79% 849
UK excluding London +51 1,604 £26,500 +1.92% 764
London +41 876 £30,000 -3.23% 140
South East +51 568 £27,000 - 192
North of England +16 319 £24,000 -4.00% 192
Midlands +49 230 £27,500 +7.32% 136
South West +19 203 £27,500 +12.24% 86
East of England +32 179 £27,500 -8.33% 104
North West -19 157 £22,500 -4.26% 113
West Midlands +39 143 £27,500 +5.77% 69
Yorkshire +54 137 £25,000 -1.96% 64
East Midlands +49 87 £27,000 +5.88% 66
Scotland +46 60 £28,500 +14.00% 25
Wales -13 31 £23,000 -11.54% 23
North East -2 25 £22,500 -21.05% 15
Northern Ireland - 15 £24,750 - 7
Channel Islands +4 2 £33,000 +1.54%

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 February 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,793 (71.04%) Windows
2 1,273 (50.44%) Active Directory
3 1,138 (45.09%) Microsoft
4 1,062 (42.08%) Office 365
5 774 (30.67%) Windows Server
6 759 (30.07%) Windows 10
7 694 (27.50%) Microsoft Office
8 518 (20.52%) ITIL
9 502 (19.89%) VMware
10 489 (19.37%) Windows 7
11 406 (16.09%) Firewall
12 384 (15.21%) MS Exchange
13 357 (14.14%) DNS
14 353 (13.99%) LAN
15 343 (13.59%) Problem-Solving
16 326 (12.92%) DHCP
17 325 (12.88%) Windows Server 2012
18 323 (12.80%) VMware Infrastructure
19 319 (12.64%) WAN
20 312 (12.36%) Azure
21 286 (11.33%) TCP/IP
22 263 (10.42%) Hyper-V
23 239 (9.47%) Microsoft Certification
24 234 (9.27%) SQL
25 232 (9.19%) Linux
26 229 (9.07%) Cisco
27 223 (8.84%) Finance
28 220 (8.72%) Citrix
29 215 (8.52%) Degree
30 199 (7.88%) SLA

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 384 (15.21%) MS Exchange
2 143 (5.67%) SharePoint
3 109 (4.32%) Exchange Server 2010
4 68 (2.69%) Exchange Server 2013
5 42 (1.66%) Skype for Business
6 23 (0.91%) IIS
7 18 (0.71%) CMS
8 17 (0.67%) Exchange Server 2007
9 13 (0.52%) WordPress
10 10 (0.40%) Confluence
10 10 (0.40%) IBM Notes
11 9 (0.36%) Joomla!
12 8 (0.32%) Exchange Server 2003
13 7 (0.28%) Blackberry Enterprise Server
14 3 (0.12%) Apache
15 2 (0.079%) Site Server
16 1 (0.040%) IBM Domino
16 1 (0.040%) JBoss
16 1 (0.040%) NetWeaver
16 1 (0.040%) Tomcat
Applications
1 694 (27.50%) Microsoft Office
2 144 (5.71%) Microsoft Excel
3 53 (2.10%) Microsoft PowerPoint
4 19 (0.75%) AutoCAD
5 10 (0.40%) Photoshop
6 4 (0.16%) Adobe Creative Suite
7 3 (0.12%) MicroStation
7 3 (0.12%) MS Visio
7 3 (0.12%) Revit
8 1 (0.040%) Acrobat
8 1 (0.040%) Adobe Illustrator
8 1 (0.040%) InDesign
8 1 (0.040%) Microsoft Project
8 1 (0.040%) ProjectWise
8 1 (0.040%) PTC Creo
8 1 (0.040%) SketchUp
8 1 (0.040%) SOLIDWORKS
8 1 (0.040%) Spreadsheet
8 1 (0.040%) SPSS
8 1 (0.040%) Windchill
Business Applications
1 14 (0.55%) Dynamics CRM
2 11 (0.44%) Dynamics AX
2 11 (0.44%) Remedy ITSM
3 7 (0.28%) Dynamics NAV
4 6 (0.24%) Elite 3E
4 6 (0.24%) NetSuite
5 3 (0.12%) Salesforce.com CRM
5 3 (0.12%) Unit4 Business World
6 2 (0.079%) Carpe Diem
6 2 (0.079%) Epicor Tropos
6 2 (0.079%) Sage 200
7 1 (0.040%) Infor CloudSuite
7 1 (0.040%) iTrent
7 1 (0.040%) Payment Gateway
7 1 (0.040%) SAP Business One
7 1 (0.040%) Teamcenter
7 1 (0.040%) Temenos T24
7 1 (0.040%) Visualfiles
7 1 (0.040%) Workfront
Cloud Services
1 1,062 (42.08%) Office 365
2 312 (12.36%) Azure
3 135 (5.35%) AWS
4 47 (1.86%) G Suite
5 36 (1.43%) Azure Active Directory
6 35 (1.39%) OneDrive
7 32 (1.27%) Dynamics 365
8 29 (1.15%) SaaS
9 22 (0.87%) Mimecast
9 22 (0.87%) Power Platform
10 21 (0.83%) Cloud Computing
11 16 (0.63%) Adobe Creative Cloud
11 16 (0.63%) PowerApps
12 12 (0.48%) GCP
13 9 (0.36%) IaaS
14 5 (0.20%) Google Docs
15 4 (0.16%) Dropbox
16 3 (0.12%) Basecamp
16 3 (0.12%) Slack
16 3 (0.12%) Yammer
Communications & Networking
1 406 (16.09%) Firewall
2 357 (14.14%) DNS
3 353 (13.99%) LAN
4 326 (12.92%) DHCP
5 319 (12.64%) WAN
6 286 (11.33%) TCP/IP
7 184 (7.29%) VoIP
8 160 (6.34%) VPN
9 139 (5.51%) Wireless
10 126 (4.99%) Wi-Fi
11 90 (3.57%) VLAN
12 89 (3.53%) Internet
13 84 (3.33%) SAN
14 65 (2.58%) Skype
15 60 (2.38%) Remote Desktop
16 38 (1.51%) Network Security
17 37 (1.47%) Unified Communications
18 32 (1.27%) WLAN
19 31 (1.23%) Ethernet
20 23 (0.91%) NAS
Database & Business Intelligence
1 179 (7.09%) SQL Server
2 20 (0.79%) SQL Server 2016
3 17 (0.67%) SQL Server 2008
3 17 (0.67%) SQL Server 2012
4 12 (0.48%) MySQL
4 12 (0.48%) SQL Server Reporting Services
5 11 (0.44%) Crystal Reports
6 8 (0.32%) Relational Database
6 8 (0.32%) SQL Server 2014
7 7 (0.28%) SQL Server 2005
7 7 (0.28%) SQL Server Integration Services
8 6 (0.24%) MS Access
8 6 (0.24%) Power BI
9 5 (0.20%) Qlik Sense
10 4 (0.16%) Data Warehouse
10 4 (0.16%) FileMaker
10 4 (0.16%) Oracle Reports
10 4 (0.16%) SQL Server 2017
11 3 (0.12%) Oracle Database
11 3 (0.12%) RDBMS
Development Applications
1 30 (1.19%) JIRA
2 7 (0.28%) Visual Studio
3 6 (0.24%) Git (software)
4 5 (0.20%) Bitbucket
4 5 (0.20%) Subversion
5 4 (0.16%) Octopus Deploy
6 3 (0.12%) Bazaar
7 2 (0.079%) Eclipse
7 2 (0.079%) GitLab
7 2 (0.079%) Jenkins
7 2 (0.079%) Mercurial
7 2 (0.079%) Rational DOORS
7 2 (0.079%) Rational Team Concert
7 2 (0.079%) Team Foundation Server
7 2 (0.079%) Vagrant
8 1 (0.040%) Ant
8 1 (0.040%) Maven
8 1 (0.040%) MSI
8 1 (0.040%) Postman
8 1 (0.040%) SoapUI
General
1 223 (8.84%) Finance
2 106 (4.20%) Telecoms
3 78 (3.09%) Retail
4 69 (2.73%) Law
4 69 (2.73%) Legal
5 59 (2.34%) Manufacturing
6 48 (1.90%) Marketing
7 37 (1.47%) Public Sector
8 33 (1.31%) Banking
9 28 (1.11%) Advertising
10 21 (0.83%) Automotive
11 19 (0.75%) German Language
12 13 (0.52%) French Language
12 13 (0.52%) Publishing
13 11 (0.44%) Front Office
13 11 (0.44%) Housing Association
14 10 (0.40%) Back Office
15 9 (0.36%) Aerospace
15 9 (0.36%) Multimedia
16 8 (0.32%) Local Government
Libraries, Frameworks & Software Standards
1 33 (1.31%) .NET
2 30 (1.19%) HTML
3 27 (1.07%) CSS
4 22 (0.87%) Web Services
5 13 (0.52%) WSH
6 11 (0.44%) ASP.NET
7 10 (0.40%) COM
8 9 (0.36%) LDAP
9 7 (0.28%) XML
10 6 (0.24%) HTML5
11 4 (0.16%) jQuery
12 3 (0.12%) CSS3
12 3 (0.12%) FIX Protocol
13 2 (0.079%) EDI
13 2 (0.079%) Elastic Stack
13 2 (0.079%) LAMP
14 1 (0.040%) CGI
14 1 (0.040%) SAP Basis
14 1 (0.040%) Spring
14 1 (0.040%) XSLT
Miscellaneous
1 133 (5.27%) Analytical Skills
2 132 (5.23%) Driving Licence
3 89 (3.53%) Self-Motivation
4 67 (2.65%) Data Centre
4 67 (2.65%) Video Conferencing
5 63 (2.50%) Management Information System
6 50 (1.98%) iPhone
7 34 (1.35%) iPad
8 33 (1.31%) Client/Server
9 32 (1.27%) Smartphone
10 31 (1.23%) User Experience
11 24 (0.95%) CCTV
12 18 (0.71%) Blackberry
13 15 (0.59%) Graphic Design
14 13 (0.52%) Enterprise Storage
15 12 (0.48%) FMCG
16 10 (0.40%) Cyberattack
16 10 (0.40%) Replication
16 10 (0.40%) Social Media
17 9 (0.36%) NHS
Operating Systems
1 1,793 (71.04%) Windows
2 774 (30.67%) Windows Server
3 759 (30.07%) Windows 10
4 489 (19.37%) Windows 7
5 325 (12.88%) Windows Server 2012
6 232 (9.19%) Linux
7 195 (7.73%) Windows Server 2008
8 122 (4.83%) Apple iOS
8 122 (4.83%) Windows 8
9 89 (3.53%) Android
10 76 (3.01%) Mac OS
11 69 (2.73%) Unix
12 63 (2.50%) Mac OS X
13 40 (1.58%) Windows Server 2003
14 21 (0.83%) CentOS
15 16 (0.63%) Windows Vista
16 15 (0.59%) Windows XP
17 10 (0.40%) Red Hat Enterprise Linux
18 5 (0.20%) VMS
19 3 (0.12%) Windows 2000
Processes & Methodologies
1 518 (20.52%) ITIL
2 343 (13.59%) Problem-Solving
3 118 (4.68%) Service Management
4 112 (4.44%) Mentoring
5 100 (3.96%) Time Management
6 94 (3.72%) Project Management
7 92 (3.65%) Change Management
8 89 (3.53%) Incident Management
9 82 (3.25%) Service Delivery
10 80 (3.17%) Asset Management
11 75 (2.97%) Infrastructure Engineering
12 73 (2.89%) Disaster Recovery
12 73 (2.89%) Migration
13 71 (2.81%) CRM
14 63 (2.50%) ITSM
15 60 (2.38%) Mobile Device Management
16 58 (2.30%) Continuous Improvement
17 55 (2.18%) ERP
18 54 (2.14%) Line Management
19 47 (1.86%) Problem Management
Programming Languages
1 234 (9.27%) SQL
2 87 (3.45%) PowerShell
3 48 (1.90%) C
4 26 (1.03%) Java
5 22 (0.87%) VBA
6 20 (0.79%) JavaScript
7 19 (0.75%) C#
7 19 (0.75%) VB
8 15 (0.59%) VBScript
9 14 (0.55%) Python
10 10 (0.40%) T-SQL
11 8 (0.32%) Bash Shell
12 7 (0.28%) C++
13 6 (0.24%) Perl
13 6 (0.24%) PHP
13 6 (0.24%) Shell Script
14 2 (0.079%) VB.NET
15 1 (0.040%) R
15 1 (0.040%) X++
Qualifications
1 239 (9.47%) Microsoft Certification
2 215 (8.52%) Degree
3 135 (5.35%) MCSA
4 117 (4.64%) MCSE
5 89 (3.53%) MCP
6 82 (3.25%) Security Cleared
7 65 (2.58%) Cisco Certification
8 62 (2.46%) CCNA
9 52 (2.06%) DBS Check
10 47 (1.86%) SC Cleared
11 35 (1.39%) ITIL Certification
12 33 (1.31%) MCITP
13 26 (1.03%) VMware Certified Professional (VCP)
14 22 (0.87%) A+ Certification
15 20 (0.79%) DV Cleared
16 18 (0.71%) MCTS
17 17 (0.67%) HND
18 12 (0.48%) Computer Science Degree
18 12 (0.48%) MCDST
19 9 (0.36%) HNC
Quality Assurance & Compliance
1 199 (7.88%) SLA
2 64 (2.54%) ISO/IEC 27001
3 16 (0.63%) QA
4 15 (0.59%) ISO 9001
5 9 (0.36%) Cyber Essentials
5 9 (0.36%) GDPR
6 8 (0.32%) PCI DSS
7 5 (0.20%) ISO/IEC 20000
8 4 (0.16%) COBIT
8 4 (0.16%) PMO
9 3 (0.12%) GAMP
10 2 (0.079%) Data Quality
11 1 (0.040%) GxP
11 1 (0.040%) Sarbanes-Oxley
System Software
1 1,273 (50.44%) Active Directory
2 323 (12.80%) VMware Infrastructure
3 263 (10.42%) Hyper-V
4 57 (2.26%) VMware ESXi
5 46 (1.82%) XenApp
6 41 (1.62%) vSphere
7 33 (1.31%) Virtual Machines
8 30 (1.19%) Virtual Servers
9 20 (0.79%) XenDesktop
10 16 (0.63%) VirtualBox
11 13 (0.52%) Terminal Services
12 9 (0.36%) Microsoft Virtual Server
13 7 (0.28%) Docker
13 7 (0.28%) Firmware
14 5 (0.20%) VMware Workstation
15 4 (0.16%) Virtual Desktop
16 3 (0.12%) VMware Server
17 2 (0.079%) BitLocker
17 2 (0.079%) NFS
18 1 (0.040%) Microsoft App-V
Systems Management
1 195 (7.73%) SCCM
2 52 (2.06%) Microsoft Intune
3 38 (1.51%) WSUS
4 28 (1.11%) Backup Exec
5 25 (0.99%) Jamf Pro
6 19 (0.75%) SCOM
7 16 (0.63%) Norton AntiVirus
8 12 (0.48%) AirWatch
9 11 (0.44%) Forefront Identity Manager
9 11 (0.44%) McAfee ePO
9 11 (0.44%) vCenter Server
10 10 (0.40%) FortiGate
11 8 (0.32%) Cisco Prime
11 8 (0.32%) Failover Clustering
12 7 (0.28%) Kubernetes
12 7 (0.28%) Nagios
13 6 (0.24%) Icinga
13 6 (0.24%) Kibana
13 6 (0.24%) SCOrch
14 4 (0.16%) DameWare
Vendors
1 1,138 (45.09%) Microsoft
2 502 (19.89%) VMware
3 229 (9.07%) Cisco
4 220 (8.72%) Citrix
5 140 (5.55%) Apple
6 80 (3.17%) HP
7 59 (2.34%) Dell
8 53 (2.10%) Oracle
9 50 (1.98%) Veeam
10 46 (1.82%) Google
10 46 (1.82%) Mitel
11 45 (1.78%) iManage
12 42 (1.66%) Meraki
13 40 (1.58%) Avaya
14 35 (1.39%) ServiceNow
15 29 (1.15%) Adobe
15 29 (1.15%) Symantec
16 28 (1.11%) Salesforce.com
17 27 (1.07%) Bloomberg
17 27 (1.07%) Sophos