Period
to 20 July 2018

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 222 219 218
Rank change year-on-year -3 -1 +3
Permanent jobs requiring an IT Support 2,791 2,886 3,234
As % of all permanent IT jobs advertised in the UK 1.59% 1.63% 1.59%
As % of the Job Titles category 1.66% 1.69% 1.65%
Number of salaries quoted 2,489 2,652 3,049
UK median annual salary £27,500 £26,500 £27,500
Median salary % change year-on-year +3.77% -3.64% +5.77%
10th Percentile £19,050 £19,000 £19,000
90th Percentile £43,750 £40,000 £43,750
UK excluding London median annual salary £25,500 £25,000 £25,500
% change year-on-year +2.00% -1.96% +4.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 20 July 2018.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 2,621 £27,500 +3.77% 519
UK excluding London -1 1,867 £25,500 +2.00% 463
London -15 835 £30,000 - 88
South East -10 671 £26,000 +1.96% 105
North of England -16 362 £25,750 +5.10% 136
Midlands +39 346 £25,000 +4.17% 92
South West +24 214 £23,000 -4.17% 40
North West +21 196 £25,000 +8.70% 74
East of England -22 194 £27,500 +5.77% 58
West Midlands +34 193 £25,000 - 48
Yorkshire -27 155 £27,000 +8.00% 42
East Midlands +44 153 £25,000 +6.38% 44
Scotland +5 45 £27,500 +15.79% 20
Wales 0 30 £27,500 +14.58% 12
North East -20 11 £22,500 +7.60% 20
Northern Ireland -12 4 £27,000 +22.73%
Channel Islands -5 3 £29,500 -9.23%
Isle of Man - 1 £32,500 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,888 (67.65%) Windows
2 1,425 (51.06%) Active Directory
3 1,278 (45.79%) Microsoft
4 862 (30.88%) Windows Server
5 853 (30.56%) Microsoft Office
6 772 (27.66%) Office 365
7 631 (22.61%) Windows 7
8 607 (21.75%) Windows 10
9 545 (19.53%) VMware
10 467 (16.73%) Windows Server 2012
11 463 (16.59%) ITIL
12 456 (16.34%) Problem-Solving
13 421 (15.08%) MS Exchange
14 403 (14.44%) SQL
15 399 (14.30%) Firewall
16 395 (14.15%) Windows Server 2008
17 384 (13.76%) TCP/IP
18 379 (13.58%) DNS
19 320 (11.47%) DHCP
20 304 (10.89%) VMware Infrastructure
21 301 (10.78%) Hyper-V
22 298 (10.68%) LAN
23 295 (10.57%) Finance
24 293 (10.50%) Microsoft Certification
25 276 (9.89%) Citrix
26 255 (9.14%) WAN
27 253 (9.06%) Linux
28 246 (8.81%) SQL Server
29 245 (8.78%) VPN
30 244 (8.74%) Degree

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 421 (15.08%) MS Exchange
2 188 (6.74%) SharePoint
3 110 (3.94%) Exchange Server 2010
4 108 (3.87%) Exchange Server 2013
5 86 (3.08%) Skype for Business
6 67 (2.40%) IIS
7 26 (0.93%) Exchange Server 2007
8 22 (0.79%) SharePoint 2013
9 16 (0.57%) WebSphere
10 15 (0.54%) CMS
10 15 (0.54%) IBM Notes
11 14 (0.50%) Tomcat
12 11 (0.39%) Confluence
12 11 (0.39%) Exchange Server 2003
13 10 (0.36%) Apache
14 8 (0.29%) WebLogic
15 7 (0.25%) Blackberry Enterprise Server
16 6 (0.21%) JBoss
16 6 (0.21%) Umbraco
16 6 (0.21%) WordPress
Applications
1 853 (30.56%) Microsoft Office
2 118 (4.23%) Microsoft Excel
3 51 (1.83%) Microsoft PowerPoint
4 21 (0.75%) MS Visio
5 6 (0.21%) Spreadsheet
6 5 (0.18%) AutoCAD
7 3 (0.11%) Adobe Creative Suite
7 3 (0.11%) CATIA
7 3 (0.11%) Microsoft Project
7 3 (0.11%) Photoshop
8 2 (0.072%) Siemens NX
8 2 (0.072%) SOLIDWORKS
8 2 (0.072%) Windchill
9 1 (0.036%) Acrobat
9 1 (0.036%) Adobe Premiere
9 1 (0.036%) Fireworks
9 1 (0.036%) Maya
9 1 (0.036%) PTC Creo
9 1 (0.036%) QuarkXPress
9 1 (0.036%) S-PLUS
Business Applications
1 21 (0.75%) Dynamics AX
2 20 (0.72%) Dynamics CRM
3 14 (0.50%) Remedy ITSM
4 11 (0.39%) NetSuite
4 11 (0.39%) SAP Business One
5 7 (0.25%) Cognos TM1
6 6 (0.21%) Eikon
7 5 (0.18%) Dynamics NAV
8 4 (0.14%) TRIRIGA
9 3 (0.11%) iTrent
9 3 (0.11%) Magento
9 3 (0.11%) SAP Hybris
10 2 (0.072%) Elite 3E
10 2 (0.072%) Orchard Housing
10 2 (0.072%) SAP ERP
10 2 (0.072%) SAP R/3
10 2 (0.072%) SystmOne
10 2 (0.072%) Unit4 Business World
11 1 (0.036%) SAP HR
11 1 (0.036%) SAP MM
Cloud Services
1 772 (27.66%) Office 365
2 178 (6.38%) Microsoft Azure
3 82 (2.94%) Amazon AWS
4 47 (1.68%) Mimecast
5 38 (1.36%) G Suite
6 31 (1.11%) Azure Active Directory
7 20 (0.72%) SaaS
8 17 (0.61%) OneDrive
9 16 (0.57%) IaaS
10 15 (0.54%) Adobe Creative Cloud
10 15 (0.54%) Cloud Computing
11 9 (0.32%) Slack
12 8 (0.29%) GitHub
12 8 (0.29%) Google Cloud Platform
13 5 (0.18%) Amazon EC2
14 4 (0.14%) Amazon S3
14 4 (0.14%) Dynamics 365
15 3 (0.11%) Dropbox
15 3 (0.11%) PaaS
15 3 (0.11%) Route 53
Communications & Networking
1 399 (14.30%) Firewall
2 384 (13.76%) TCP/IP
3 379 (13.58%) DNS
4 320 (11.47%) DHCP
5 298 (10.68%) LAN
6 255 (9.14%) WAN
7 245 (8.78%) VPN
8 148 (5.30%) VoIP
9 143 (5.12%) Wireless
10 102 (3.65%) SAN
10 102 (3.65%) VLAN
11 88 (3.15%) Wi-Fi
12 86 (3.08%) Internet
13 81 (2.90%) Skype
14 51 (1.83%) Remote Desktop
15 36 (1.29%) IP Telephony
16 35 (1.25%) SMS
17 29 (1.04%) IPsec
18 28 (1.00%) NAS
18 28 (1.00%) WLAN
Database & Business Intelligence
1 246 (8.81%) SQL Server
2 30 (1.07%) MySQL
3 22 (0.79%) SQL Server Reporting Services
4 21 (0.75%) Relational Database
4 21 (0.75%) SQL Server 2008
5 17 (0.61%) Crystal Reports
6 15 (0.54%) SQL Server Integration Services
7 13 (0.47%) SQL Server 2012
8 9 (0.32%) SQL Server Analysis Services
9 8 (0.29%) Data Warehouse
10 7 (0.25%) SQL Server 2014
11 6 (0.21%) SQL Server 2005
12 5 (0.18%) Hadoop
12 5 (0.18%) MS Access
12 5 (0.18%) Oracle Reports
12 5 (0.18%) SQL Server 2016
13 4 (0.14%) Amazon RDS
13 4 (0.14%) Big Data
13 4 (0.14%) Oracle Database
14 3 (0.11%) GIS
Development Applications
1 16 (0.57%) JIRA
2 9 (0.32%) Visual Studio
3 4 (0.14%) Bitbucket
4 2 (0.072%) FrontPage
4 2 (0.072%) Jenkins
4 2 (0.072%) SonarQube
4 2 (0.072%) Sonatype Nexus
4 2 (0.072%) SQL Server Management Studio (SSMS)
4 2 (0.072%) Subversion
5 1 (0.036%) Atlassian Bamboo
5 1 (0.036%) Dreamweaver
5 1 (0.036%) PyCharm
General
1 295 (10.57%) Finance
2 118 (4.23%) Retail
3 109 (3.91%) Telecoms
4 103 (3.69%) Manufacturing
5 83 (2.97%) Legal
6 65 (2.33%) Banking
7 60 (2.15%) Law
8 35 (1.25%) Advertising
9 32 (1.15%) Marketing
10 23 (0.82%) German Language
11 22 (0.79%) Games
12 20 (0.72%) Automotive
12 20 (0.72%) Investment Banking
13 18 (0.64%) Back Office
14 17 (0.61%) Publishing
15 16 (0.57%) French Language
16 14 (0.50%) Electronics
17 11 (0.39%) Pharmaceutical
18 10 (0.36%) Front Office
18 10 (0.36%) Multimedia
Libraries, Frameworks & Software Standards
1 49 (1.76%) .NET
2 42 (1.50%) HTML
3 28 (1.00%) CSS
4 27 (0.97%) Web Services
5 21 (0.75%) ASP.NET
6 14 (0.50%) LDAP
7 13 (0.47%) WebSphere MQ
8 10 (0.36%) XML
9 9 (0.32%) 802.1X
9 9 (0.32%) Middleware
10 6 (0.21%) WAP
11 5 (0.18%) EDI
11 5 (0.18%) jQuery
12 4 (0.14%) Flash
12 4 (0.14%) LAMP
12 4 (0.14%) WSH
13 3 (0.11%) Mason
13 3 (0.11%) Spring Boot
14 2 (0.072%) Software Packaging
14 2 (0.072%) WPF
Miscellaneous
1 142 (5.09%) Driving Licence
2 137 (4.91%) Self-Motivation
3 129 (4.62%) Analytical Skills
4 73 (2.62%) Data Centre
5 66 (2.36%) iPad
6 59 (2.11%) Management Information System
7 58 (2.08%) Video Conferencing
8 56 (2.01%) Computer Science
9 55 (1.97%) Fat Client
9 55 (1.97%) Thin Client
10 52 (1.86%) iPhone
11 39 (1.40%) Smartphone
12 34 (1.22%) Blackberry
12 34 (1.22%) EPoS
13 29 (1.04%) Fintech
14 27 (0.97%) Replication
15 22 (0.79%) Clustering
15 22 (0.79%) NHS
16 20 (0.72%) User Experience
17 18 (0.64%) CCTV
Operating Systems
1 1,888 (67.65%) Windows
2 862 (30.88%) Windows Server
3 631 (22.61%) Windows 7
4 607 (21.75%) Windows 10
5 467 (16.73%) Windows Server 2012
6 395 (14.15%) Windows Server 2008
7 253 (9.06%) Linux
8 169 (6.06%) Windows 8
9 120 (4.30%) Mac OS X
10 82 (2.94%) Apple iOS
11 80 (2.87%) Android
12 72 (2.58%) Windows Server 2003
13 55 (1.97%) Mac OS
14 54 (1.93%) Windows XP
15 39 (1.40%) Unix
16 18 (0.64%) Red Hat Enterprise Linux
17 16 (0.57%) Ubuntu
18 9 (0.32%) Windows Vista
19 7 (0.25%) CentOS
19 7 (0.25%) Oracle Linux
Processes & Methodologies
1 463 (16.59%) ITIL
2 456 (16.34%) Problem-Solving
3 124 (4.44%) Service Management
4 122 (4.37%) Incident Management
5 96 (3.44%) CRM
6 85 (3.05%) Time Management
7 84 (3.01%) Project Management
8 76 (2.72%) ERP
9 75 (2.69%) Asset Management
9 75 (2.69%) ITSM
10 74 (2.65%) Change Management
10 74 (2.65%) Mentoring
11 73 (2.62%) Problem Management
12 71 (2.54%) Service Delivery
13 67 (2.40%) Disaster Recovery
14 66 (2.36%) Information Security
15 57 (2.04%) Mathematics
16 56 (2.01%) Cybersecurity
17 51 (1.83%) Agile Software Development
17 51 (1.83%) Migration
Programming Languages
1 403 (14.44%) SQL
2 102 (3.65%) PowerShell
3 46 (1.65%) C#
4 41 (1.47%) C
5 27 (0.97%) JavaScript
6 20 (0.72%) VB
7 18 (0.64%) Java
7 18 (0.64%) T-SQL
8 15 (0.54%) VBScript
9 12 (0.43%) PHP
10 10 (0.36%) VBA
11 8 (0.29%) Python
12 7 (0.25%) Perl
13 5 (0.18%) SOQL
14 3 (0.11%) C++
14 3 (0.11%) FoxPro (VFP)
14 3 (0.11%) PL/SQL
15 2 (0.072%) Bash Shell
16 1 (0.036%) ABAP
16 1 (0.036%) VC++
Qualifications
1 293 (10.50%) Microsoft Certification
2 244 (8.74%) Degree
3 162 (5.80%) MCSE
4 137 (4.91%) MCP
5 130 (4.66%) MCSA
6 90 (3.22%) Cisco Certification
7 88 (3.15%) CCNA
8 65 (2.33%) A+ Certification
9 53 (1.90%) Security Cleared
10 49 (1.76%) ITIL Certification
11 48 (1.72%) MCITP
12 46 (1.65%) DBS Check
13 44 (1.58%) MCTS
14 30 (1.07%) SC Cleared
15 29 (1.04%) Computer Science Degree
15 29 (1.04%) Network+ Certification
16 24 (0.86%) CISSP
17 23 (0.82%) VMware Certified Professional (VCP)
18 19 (0.68%) CCNP
19 16 (0.57%) CompTIA Security+
Quality Assurance & Compliance
1 228 (8.17%) SLA
2 34 (1.22%) ISO/IEC 27001
3 25 (0.90%) GDPR
4 14 (0.50%) QA
5 13 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 11 (0.39%) PMO
7 7 (0.25%) PCI DSS
8 6 (0.21%) ISO/IEC 20000
9 3 (0.11%) ISO 9001
10 2 (0.072%) Cyber Essentials
10 2 (0.072%) GMP
10 2 (0.072%) Sarbanes-Oxley
11 1 (0.036%) Cyber Essentials PLUS
11 1 (0.036%) Data Quality
11 1 (0.036%) DICOM
11 1 (0.036%) GCP
11 1 (0.036%) HL7
System Software
1 1,425 (51.06%) Active Directory
2 304 (10.89%) VMware Infrastructure
3 301 (10.78%) Hyper-V
4 53 (1.90%) XenApp
5 46 (1.65%) vSphere
6 43 (1.54%) Virtual Servers
7 40 (1.43%) Virtual Machines
8 30 (1.07%) VMware ESXi
9 26 (0.93%) Terminal Services
10 13 (0.47%) Microsoft Virtual Server
10 13 (0.47%) Virtual Desktop
10 13 (0.47%) XenDesktop
11 12 (0.43%) VMware Workstation
12 7 (0.25%) Firmware
13 6 (0.21%) ProxySG
13 6 (0.21%) VirtualBox
14 5 (0.18%) BitLocker
14 5 (0.18%) Docker
14 5 (0.18%) Snort
14 5 (0.18%) Terminal Server
Systems Management
1 175 (6.27%) SCCM
2 46 (1.65%) Backup Exec
3 40 (1.43%) Systems Management Server (SMS)
4 32 (1.15%) SCOM
5 27 (0.97%) WSUS
6 20 (0.72%) Norton AntiVirus
7 13 (0.47%) Failover Clustering
7 13 (0.47%) Jamf Pro
8 12 (0.43%) Microsoft Intune
9 10 (0.36%) DameWare
9 10 (0.36%) Single Sign-On
9 10 (0.36%) Symantec Endpoint Protection
10 9 (0.32%) FortiGate
10 9 (0.32%) Nagios
11 8 (0.29%) Microsoft Clustering
11 8 (0.29%) Oracle Enterprise Manager
12 7 (0.25%) SmoothWall
13 6 (0.21%) Cisco UCCX
13 6 (0.21%) SCVMM
14 5 (0.18%) Cisco CUCM
Vendors
1 1,278 (45.79%) Microsoft
2 545 (19.53%) VMware
3 276 (9.89%) Citrix
4 233 (8.35%) Cisco
5 160 (5.73%) Apple
6 79 (2.83%) Oracle
7 76 (2.72%) HP
8 58 (2.08%) Google
9 54 (1.93%) Veeam
10 53 (1.90%) SAP
11 50 (1.79%) Dell
12 47 (1.68%) Symantec
13 46 (1.65%) Adobe
14 44 (1.58%) Intel
15 43 (1.54%) ServiceNow
16 40 (1.43%) Avaya
17 30 (1.07%) Sage
18 28 (1.00%) Mitel
18 28 (1.00%) Salesforce.com
19 26 (0.93%) SolarWinds