Period
to 18 February 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies during the 6 months to 18 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 216 210 225
Rank change year-on-year -6 +15 -21
Permanent jobs requiring an IT Support 2,763 2,838 3,251
As % of all permanent IT jobs advertised in the UK 1.59% 1.63% 1.54%
As % of the Job Titles category 1.65% 1.68% 1.60%
Number of salaries quoted 2,403 2,662 2,946
UK median annual salary £26,000 £26,500 £26,000
Median salary % change year-on-year -1.89% +1.92% -1.89%
10th Percentile £19,000 £19,000 £19,000
90th Percentile £40,250 £40,000 £43,750
UK excluding London median annual salary £25,000 £25,000 £24,500
% change year-on-year - +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,654 168,474 203,619
% of permanent IT jobs with a recognized job title 96.23% 96.47% 96.64%
Number of salaries quoted 137,274 139,969 170,246
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 18 February 2018.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 2,564 £26,500 - 770
UK excluding London +4 1,926 £25,000 - 707
London -14 748 £30,000 - 117
South East +2 695 £25,000 -5.66% 169
North of England -26 369 £25,000 +8.70% 204
South West +15 278 £23,500 -6.00% 75
Midlands -8 255 £23,500 -2.08% 124
East of England -1 223 £26,000 +4.00% 81
North West -22 191 £26,000 +8.33% 117
Yorkshire -6 169 £24,000 +4.35% 74
West Midlands +6 154 £24,250 +5.43% 75
East Midlands +4 101 £22,500 -10.00% 49
Scotland -13 54 £20,743 -23.17% 32
Wales +7 47 £25,375 -2.40% 19
North East -49 10 £25,000 +11.11% 13
Northern Ireland -24 4 £27,500 +25.00% 3
Channel Islands -3 3 £32,500 -10.96%

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 February 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,969 (71.26%) Windows
2 1,440 (52.12%) Active Directory
3 1,309 (47.38%) Microsoft
4 923 (33.41%) Windows Server
5 786 (28.45%) Microsoft Office
6 714 (25.84%) Office 365
7 636 (23.02%) VMware
8 627 (22.69%) Windows 7
9 591 (21.39%) ITIL
10 522 (18.89%) Windows Server 2012
11 513 (18.57%) Windows Server 2008
12 496 (17.95%) MS Exchange
13 440 (15.92%) Windows 10
14 403 (14.59%) Firewall
15 395 (14.30%) SQL
16 363 (13.14%) DNS
17 349 (12.63%) VMware Infrastructure
18 320 (11.58%) Hyper-V
19 301 (10.89%) DHCP
20 299 (10.82%) Citrix
21 290 (10.50%) TCP/IP
22 280 (10.13%) Finance
23 274 (9.92%) SLA
24 255 (9.23%) Degree
25 253 (9.16%) Microsoft Certification
26 243 (8.79%) LAN
27 242 (8.76%) WAN
28 239 (8.65%) Windows 8
29 228 (8.25%) Linux
30 226 (8.18%) Cisco

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 496 (17.95%) MS Exchange
2 198 (7.17%) SharePoint
3 191 (6.91%) Exchange Server 2010
4 118 (4.27%) Exchange Server 2013
5 107 (3.87%) IIS
6 106 (3.84%) Skype for Business
7 63 (2.28%) Exchange Server 2007
8 19 (0.69%) SharePoint 2013
9 17 (0.62%) Apache
9 17 (0.62%) Exchange Server 2003
10 16 (0.58%) Blackberry Enterprise Server
11 15 (0.54%) IBM Notes
12 12 (0.43%) WordPress
13 9 (0.33%) Moodle
14 8 (0.29%) CMS
15 5 (0.18%) Adobe Experience Manager
16 4 (0.14%) IBM Domino
16 4 (0.14%) Liferay
16 4 (0.14%) Tomcat
17 3 (0.11%) WebLogic
Applications
1 786 (28.45%) Microsoft Office
2 92 (3.33%) Microsoft Excel
3 45 (1.63%) Microsoft PowerPoint
4 23 (0.83%) MS Visio
5 12 (0.43%) Adobe Creative Suite
6 7 (0.25%) Photoshop
7 6 (0.22%) AutoCAD
8 5 (0.18%) Microsoft Project
9 4 (0.14%) Spreadsheet
10 2 (0.072%) Acrobat
10 2 (0.072%) Adobe Captivate
10 2 (0.072%) Maya
11 1 (0.036%) Fireworks
Business Applications
1 33 (1.19%) Dynamics CRM
2 23 (0.83%) Elite 3E
2 23 (0.83%) ION MarketView
3 16 (0.58%) Eikon
4 10 (0.36%) Dynamics NAV
5 8 (0.29%) Dynamics AX
5 8 (0.29%) Sage X3
5 8 (0.29%) SAP Business One
6 6 (0.22%) NetSuite
6 6 (0.22%) Oracle ERP
6 6 (0.22%) Sage 200
7 5 (0.18%) Infor CloudSuite Industrial (formerly SyteLine)
7 5 (0.18%) Infor M3
7 5 (0.18%) WebTrends
8 4 (0.14%) Carpe Diem
9 2 (0.072%) Eloqua
9 2 (0.072%) Remedy ITSM
9 2 (0.072%) Salesforce.com CRM
9 2 (0.072%) SAP ERP
9 2 (0.072%) thinkFolio
Cloud Services
1 714 (25.84%) Office 365
2 199 (7.20%) Microsoft Azure
3 63 (2.28%) Amazon AWS
4 34 (1.23%) G Suite
5 31 (1.12%) Mimecast
6 22 (0.80%) IaaS
7 21 (0.76%) Azure Active Directory
7 21 (0.76%) SaaS
8 19 (0.69%) OneDrive
9 18 (0.65%) PaaS
10 10 (0.36%) Google Analytics
11 8 (0.29%) Cloud Computing
11 8 (0.29%) Slack
12 4 (0.14%) Adobe Creative Cloud
12 4 (0.14%) Amazon EC2
12 4 (0.14%) Amazon S3
13 3 (0.11%) AWS CloudFormation
13 3 (0.11%) CloudFront
13 3 (0.11%) Google Cloud Platform
13 3 (0.11%) Virtual Private Cloud
Communications & Networking
1 403 (14.59%) Firewall
2 363 (13.14%) DNS
3 301 (10.89%) DHCP
4 290 (10.50%) TCP/IP
5 243 (8.79%) LAN
6 242 (8.76%) WAN
7 200 (7.24%) VPN
8 155 (5.61%) VoIP
9 135 (4.89%) VLAN
10 112 (4.05%) Wireless
11 87 (3.15%) SAN
12 83 (3.00%) Skype
13 72 (2.61%) Internet
14 64 (2.32%) Remote Desktop
15 61 (2.21%) Wi-Fi
16 48 (1.74%) SMS
17 42 (1.52%) IP Telephony
18 38 (1.38%) MPLS
19 32 (1.16%) NAS
20 24 (0.87%) Network Security
Database & Business Intelligence
1 215 (7.78%) SQL Server
2 39 (1.41%) Crystal Reports
3 20 (0.72%) MySQL
4 17 (0.62%) SQL Server 2008
5 15 (0.54%) SQL Server Reporting Services
6 10 (0.36%) SQL Server 2012
7 9 (0.33%) Oracle Database
7 9 (0.33%) SQL Server Integration Services
8 8 (0.29%) SQL Server Analysis Services
9 7 (0.25%) Oracle Reports
9 7 (0.25%) SQL Server 2014
10 6 (0.22%) QlikView
10 6 (0.22%) Relational Database
11 3 (0.11%) Amazon RDS
11 3 (0.11%) Blockchain
11 3 (0.11%) GIS
11 3 (0.11%) Microsoft Analysis Services
11 3 (0.11%) SQL Server 2005
11 3 (0.11%) SQL Server 2016
12 2 (0.072%) Qlik Sense
Development Applications
1 14 (0.51%) JIRA
2 6 (0.22%) FrontPage
2 6 (0.22%) Git (software)
3 4 (0.14%) Visual Studio
4 3 (0.11%) Team Foundation Server
5 2 (0.072%) MSI
5 2 (0.072%) TeamCity
6 1 (0.036%) Bugzilla
6 1 (0.036%) Jenkins
6 1 (0.036%) JUnit
6 1 (0.036%) Visual Studio Team System
General
1 280 (10.13%) Finance
2 105 (3.80%) Telecoms
3 86 (3.11%) Banking
4 79 (2.86%) Retail
5 76 (2.75%) Manufacturing
6 73 (2.64%) Legal
7 68 (2.46%) Law
8 59 (2.14%) Advertising
9 55 (1.99%) Investment Banking
10 49 (1.77%) Games
11 48 (1.74%) Front Office
12 47 (1.70%) Marketing
13 45 (1.63%) Retail Banking
14 35 (1.27%) Back Office
15 17 (0.62%) German Language
16 11 (0.40%) Multimedia
17 8 (0.29%) Automotive
17 8 (0.29%) Electronics
18 7 (0.25%) Billing
19 6 (0.22%) Publishing
Libraries, Frameworks & Software Standards
1 57 (2.06%) HTML
2 39 (1.41%) .NET
3 34 (1.23%) CSS
4 32 (1.16%) Web Services
5 16 (0.58%) XML
6 15 (0.54%) ASP.NET
7 10 (0.36%) Software Packaging
8 8 (0.29%) jQuery
9 7 (0.25%) LDAP
10 6 (0.22%) FIX Protocol
10 6 (0.22%) LAMP
11 5 (0.18%) COM
11 5 (0.18%) EDI
11 5 (0.18%) HTML5
12 4 (0.14%) CSS3
12 4 (0.14%) ODBC
13 3 (0.11%) XSLT
14 2 (0.072%) AngularJS
14 2 (0.072%) J2EE
14 2 (0.072%) Middleware
Miscellaneous
1 177 (6.41%) Analytical Skills
2 167 (6.04%) Driving Licence
3 89 (3.22%) Computer Science
4 58 (2.10%) Video Conferencing
5 57 (2.06%) iPad
6 53 (1.92%) Blackberry
6 53 (1.92%) Fat Client
6 53 (1.92%) Smartphone
6 53 (1.92%) Thin Client
7 50 (1.81%) Management Information System
8 48 (1.74%) Data Centre
9 44 (1.59%) iPhone
10 29 (1.05%) Hedge funds
11 28 (1.01%) Foreign Exchange (FX)
12 25 (0.90%) CCTV
13 24 (0.87%) PDA
14 22 (0.80%) User Experience
15 21 (0.76%) EPoS
15 21 (0.76%) Replication
16 20 (0.72%) Equities
Operating Systems
1 1,969 (71.26%) Windows
2 923 (33.41%) Windows Server
3 627 (22.69%) Windows 7
4 522 (18.89%) Windows Server 2012
5 513 (18.57%) Windows Server 2008
6 440 (15.92%) Windows 10
7 239 (8.65%) Windows 8
8 228 (8.25%) Linux
9 103 (3.73%) Mac OS X
10 88 (3.18%) Windows Server 2003
11 85 (3.08%) Android
12 83 (3.00%) Windows XP
13 67 (2.42%) Unix
14 66 (2.39%) Apple iOS
15 42 (1.52%) Mac OS
16 21 (0.76%) CentOS
17 19 (0.69%) Ubuntu
18 16 (0.58%) Windows Phone
19 13 (0.47%) Windows Vista
20 12 (0.43%) Red Hat Enterprise Linux
Processes & Methodologies
1 591 (21.39%) ITIL
2 145 (5.25%) CRM
3 141 (5.10%) Service Management
4 125 (4.52%) Asset Management
4 125 (4.52%) Service Delivery
5 101 (3.66%) Disaster Recovery
6 96 (3.47%) Incident Management
7 81 (2.93%) ERP
8 80 (2.90%) Problem Management
9 75 (2.71%) Time Management
10 69 (2.50%) Mentoring
11 62 (2.24%) Document Management
12 59 (2.14%) Project Management
13 58 (2.10%) Change Management
14 53 (1.92%) Agile Software Development
15 50 (1.81%) Continuous Improvement
16 49 (1.77%) Wealth Management
17 48 (1.74%) ITSM
18 47 (1.70%) ITIL V3
19 45 (1.63%) Root Cause Analysis
Programming Languages
1 395 (14.30%) SQL
2 104 (3.76%) PowerShell
3 42 (1.52%) JavaScript
4 32 (1.16%) C#
5 27 (0.98%) C
6 22 (0.80%) Bash Shell
6 22 (0.80%) Python
7 21 (0.76%) T-SQL
8 20 (0.72%) Java
9 13 (0.47%) PHP
10 12 (0.43%) Perl
10 12 (0.43%) Shell Script
11 10 (0.36%) VBScript
12 8 (0.29%) C++
12 8 (0.29%) PL/SQL
13 7 (0.25%) VB
14 4 (0.14%) RPG
14 4 (0.14%) VBA
15 1 (0.036%) ActionScript
15 1 (0.036%) VB.NET
Qualifications
1 255 (9.23%) Degree
2 253 (9.16%) Microsoft Certification
3 157 (5.68%) MCSE
4 137 (4.96%) MCSA
5 105 (3.80%) MCP
6 100 (3.62%) Cisco Certification
7 96 (3.47%) CCNA
8 62 (2.24%) A+ Certification
9 56 (2.03%) ITIL Certification
10 52 (1.88%) Computer Science Degree
10 52 (1.88%) Security Cleared
11 46 (1.66%) DBS Check
12 43 (1.56%) MCITP
13 36 (1.30%) CCNP
14 23 (0.83%) VMware Certified Professional (VCP)
15 22 (0.80%) DV Cleared
15 22 (0.80%) SC Cleared
16 19 (0.69%) MCTS
17 18 (0.65%) Network+ Certification
18 12 (0.43%) CCA
Quality Assurance & Compliance
1 274 (9.92%) SLA
2 15 (0.54%) ISO/IEC 27001
3 13 (0.47%) QA
4 7 (0.25%) PCI DSS
4 7 (0.25%) PMO
5 5 (0.18%) COBIT
5 5 (0.18%) ISO 9001
6 4 (0.14%) ISO/IEC 20000
7 3 (0.11%) JSP 440
7 3 (0.11%) Sarbanes-Oxley
8 2 (0.072%) Data Quality
8 2 (0.072%) DICOM
8 2 (0.072%) GDPR
8 2 (0.072%) HL7
9 1 (0.036%) Cyber Essentials
9 1 (0.036%) Cyber Essentials PLUS
9 1 (0.036%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 1,440 (52.12%) Active Directory
2 349 (12.63%) VMware Infrastructure
3 320 (11.58%) Hyper-V
4 57 (2.06%) VMware ESXi
5 54 (1.95%) Terminal Services
6 52 (1.88%) XenApp
7 40 (1.45%) vSphere
8 25 (0.90%) Virtual Machines
9 24 (0.87%) Virtual Servers
10 21 (0.76%) VirtualBox
11 19 (0.69%) Virtual Desktop
12 15 (0.54%) VMware Workstation
13 12 (0.43%) XenDesktop
14 8 (0.29%) Microsoft Virtual Server
15 6 (0.22%) Docker
16 5 (0.18%) VMware Server
17 3 (0.11%) KVM
17 3 (0.11%) NFS
17 3 (0.11%) OpenSIPS
17 3 (0.11%) Xsan
Systems Management
1 175 (6.33%) SCCM
2 38 (1.38%) WSUS
3 34 (1.23%) SCOM
4 28 (1.01%) Systems Management Server (SMS)
5 27 (0.98%) Backup Exec
6 16 (0.58%) Symantec Endpoint Protection
7 10 (0.36%) AirWatch
7 10 (0.36%) Norton AntiVirus
8 8 (0.29%) SCVMM
8 8 (0.29%) vCenter Server
9 6 (0.22%) DameWare
9 6 (0.22%) Microsoft Clustering
9 6 (0.22%) Nagios
9 6 (0.22%) Opscode Chef
10 5 (0.18%) Ansible
10 5 (0.18%) Cisco UCCX
10 5 (0.18%) Single Sign-On
11 4 (0.14%) MaaS360
11 4 (0.14%) PaperCut
12 3 (0.11%) McAfee ePO
Vendors
1 1,309 (47.38%) Microsoft
2 636 (23.02%) VMware
3 299 (10.82%) Citrix
4 226 (8.18%) Cisco
5 180 (6.51%) Apple
6 85 (3.08%) HP
7 76 (2.75%) Google
8 58 (2.10%) Veeam
9 55 (1.99%) Dell
9 55 (1.99%) Intel
10 51 (1.85%) Oracle
10 51 (1.85%) SAP
11 48 (1.74%) Avaya
12 47 (1.70%) Adobe
13 43 (1.56%) iManage
14 42 (1.52%) Symantec
15 37 (1.34%) Sage
16 30 (1.09%) Bloomberg
17 29 (1.05%) Sophos
18 24 (0.87%) Red Hat