Period
to 25 November 2017

The median annual salary for an IT Support was £26,500 in advertised job vacancies during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 203 204 232
Rank change year-on-year +1 +28 -24
Permanent jobs requiring an IT Support 3012 3166 3278
As % of all permanent IT jobs advertised in the UK 1.68% 1.67% 1.50%
As % of the Job Titles category 1.76% 1.73% 1.56%
Number of salaries quoted 2587 2914 2962
UK median annual salary £26,500 £27,500 £25,213
Median salary % change year-on-year -3.64% +9.07% -4.86%
10th Percentile £19,000 £19,000 £18,625
90th Percentile £40,001 £43,000 £41,250
UK excluding London median annual salary £25,000 £25,000 £24,500
% change year-on-year - +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171576 182627 210672
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.47%
Number of salaries quoted 137617 152768 175132
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 25 November 2017.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 2834 £26,500 -3.64% 234
UK excluding London +1 2016 £25,000 - 188
London -2 926 £31,000 +3.33% 54
South East +30 765 £25,000 -9.09% 52
North of England -17 422 £24,000 +2.13% 50
Midlands -17 280 £24,000 +2.13% 33
East of England +17 229 £26,500 +1.92% 24
South West -27 220 £24,000 -4.00% 21
North West -15 207 £23,500 +4.44% 41
Yorkshire +2 206 £25,000 +3.52% 9
West Midlands -31 166 £25,000 +6.38% 25
East Midlands +22 114 £22,500 -4.26% 8
Wales +27 63 £23,750 - 1
Scotland -23 32 £20,000 -20.64% 7
North East -15 9 £21,000 -6.67%
Channel Islands +5 5 £32,500 -10.96%
Northern Ireland -23 5 £20,000 -
Isle of Man - 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support in the job title.

1 2158 (71.65%) Windows
2 1633 (54.22%) Active Directory
3 1405 (46.65%) Microsoft
4 1015 (33.70%) Windows Server
5 825 (27.39%) Office 365
6 796 (26.43%) Microsoft Office
7 743 (24.67%) VMware
8 738 (24.50%) Windows 7
9 686 (22.78%) MS Exchange
10 657 (21.81%) ITIL
11 567 (18.82%) Windows Server 2012
12 560 (18.59%) Windows Server 2008
13 501 (16.63%) Windows 10
14 421 (13.98%) SQL
15 417 (13.84%) DNS
15 417 (13.84%) VMware Infrastructure
16 410 (13.61%) Finance
17 384 (12.75%) Firewall
18 350 (11.62%) DHCP
19 342 (11.35%) Hyper-V
20 336 (11.16%) Degree
21 325 (10.79%) TCP/IP
22 307 (10.19%) Citrix
23 305 (10.13%) Microsoft Certification
24 295 (9.79%) Exchange Server 2010
25 293 (9.73%) Windows 8
26 284 (9.43%) LAN
27 280 (9.30%) Cisco
28 276 (9.16%) Linux
29 259 (8.60%) WAN

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 686 (22.78%) MS Exchange
2 295 (9.79%) Exchange Server 2010
3 222 (7.37%) SharePoint
4 135 (4.48%) Exchange Server 2013
5 124 (4.12%) Skype for Business
6 85 (2.82%) IIS
7 74 (2.46%) Exchange Server 2007
8 25 (0.83%) Blackberry Enterprise Server
8 25 (0.83%) Exchange Server 2003
9 21 (0.70%) WordPress
10 13 (0.43%) Apache
10 13 (0.43%) IBM Notes
10 13 (0.43%) SharePoint 2013
11 10 (0.33%) Moodle
11 10 (0.33%) Tomcat
12 7 (0.23%) JBoss
13 4 (0.13%) Adobe Experience Manager
13 4 (0.13%) CMS
13 4 (0.13%) OpenStack
13 4 (0.13%) SharePoint Server
Applications
1 796 (26.43%) Microsoft Office
2 115 (3.82%) Microsoft Excel
3 50 (1.66%) Microsoft PowerPoint
4 15 (0.50%) Adobe Creative Suite
5 13 (0.43%) MS Visio
6 9 (0.30%) AutoCAD
7 4 (0.13%) Adobe Captivate
8 3 (0.100%) Maya
8 3 (0.100%) Microsoft Project
8 3 (0.100%) SOLIDWORKS
8 3 (0.100%) Spreadsheet
9 2 (0.066%) Photoshop
9 2 (0.066%) Revit
10 1 (0.033%) Acrobat
10 1 (0.033%) Adobe Illustrator
10 1 (0.033%) CINEMA 4D
10 1 (0.033%) Vectorworks
Business Applications
1 59 (1.96%) ION MarketView
2 21 (0.70%) Dynamics CRM
3 17 (0.56%) Eikon
4 11 (0.37%) WebTrends
5 8 (0.27%) Dynamics NAV
5 8 (0.27%) Sage X3
6 6 (0.20%) SAP CRM
7 5 (0.17%) SAP Business One
8 4 (0.13%) SAP ERP
9 3 (0.100%) Epicor Vantage
9 3 (0.100%) Remedy ITSM
9 3 (0.100%) Sage 1000
9 3 (0.100%) Salesforce.com CRM
9 3 (0.100%) Unit4 Business World
10 2 (0.066%) Dynamics AX
10 2 (0.066%) Dynamics GP
10 2 (0.066%) NetSuite
10 2 (0.066%) Oracle ERP
10 2 (0.066%) SystmOne
10 2 (0.066%) Visualfiles
Cloud Services
1 825 (27.39%) Office 365
2 227 (7.54%) Microsoft Azure
3 54 (1.79%) Amazon AWS
4 48 (1.59%) IaaS
5 33 (1.10%) Mimecast
6 29 (0.96%) G Suite
7 28 (0.93%) Azure Active Directory
7 28 (0.93%) PaaS
8 23 (0.76%) SaaS
9 17 (0.56%) OneDrive
10 14 (0.46%) Google Analytics
11 8 (0.27%) Amazon EC2
11 8 (0.27%) Slack
12 7 (0.23%) Adobe Creative Cloud
13 5 (0.17%) Cloud Computing
14 4 (0.13%) Amazon S3
14 4 (0.13%) GitHub
14 4 (0.13%) Virtual Private Cloud
15 3 (0.100%) Dropbox
15 3 (0.100%) Google Drive
Communications & Networking
1 417 (13.84%) DNS
2 384 (12.75%) Firewall
3 350 (11.62%) DHCP
4 325 (10.79%) TCP/IP
5 284 (9.43%) LAN
6 259 (8.60%) WAN
7 222 (7.37%) VPN
8 139 (4.61%) VoIP
9 117 (3.88%) Skype
10 109 (3.62%) Wireless
11 106 (3.52%) VLAN
12 96 (3.19%) SAN
13 83 (2.76%) Internet
14 76 (2.52%) Wi-Fi
15 50 (1.66%) MPLS
16 46 (1.53%) Remote Desktop
17 39 (1.29%) SMS
18 37 (1.23%) Network Security
19 25 (0.83%) Intranet
20 24 (0.80%) SSL
Database & Business Intelligence
1 237 (7.87%) SQL Server
2 30 (1.00%) Crystal Reports
3 25 (0.83%) MySQL
4 22 (0.73%) SQL Server 2008
5 13 (0.43%) SQL Server 2012
6 11 (0.37%) Relational Database
7 10 (0.33%) Oracle Database
8 8 (0.27%) SQL Server 2014
9 6 (0.20%) SQL Server Reporting Services
10 5 (0.17%) Amazon RDS
10 5 (0.17%) PostgreSQL
11 4 (0.13%) GIS
11 4 (0.13%) Oracle Reports
11 4 (0.13%) QlikView
12 3 (0.100%) Amazon Redshift
12 3 (0.100%) Blockchain
12 3 (0.100%) CorVu
12 3 (0.100%) SQL Server 2005
12 3 (0.100%) SQL Server 2016
13 2 (0.066%) Big Data
Development Applications
1 16 (0.53%) JIRA
2 11 (0.37%) Git (software)
3 8 (0.27%) Team Foundation Server
4 4 (0.13%) TeamCity
4 4 (0.13%) Visual Studio
5 2 (0.066%) FrontPage
5 2 (0.066%) JUnit
5 2 (0.066%) MSI
5 2 (0.066%) Talend Open Studio
6 1 (0.033%) AutoIt
6 1 (0.033%) Bitbucket
6 1 (0.033%) Bugzilla
6 1 (0.033%) Jenkins
6 1 (0.033%) Vagrant
6 1 (0.033%) Visual Studio Team System
General
1 410 (13.61%) Finance
2 186 (6.18%) Banking
3 136 (4.52%) Investment Banking
4 132 (4.38%) Retail Banking
5 113 (3.75%) Front Office
6 108 (3.59%) Telecoms
7 92 (3.05%) Manufacturing
8 83 (2.76%) Legal
9 78 (2.59%) Retail
10 66 (2.19%) Back Office
10 66 (2.19%) Law
11 52 (1.73%) Advertising
11 52 (1.73%) Marketing
12 45 (1.49%) Games
13 16 (0.53%) German Language
14 12 (0.40%) Publishing
15 11 (0.37%) Financial Institution
15 11 (0.37%) French Language
16 9 (0.30%) Billing
16 9 (0.30%) Spanish Language
Libraries, Frameworks & Software Standards
1 52 (1.73%) HTML
2 33 (1.10%) .NET
3 30 (1.00%) CSS
4 17 (0.56%) XML
5 16 (0.53%) Web Services
6 11 (0.37%) Software Packaging
7 8 (0.27%) AngularJS
8 6 (0.20%) FIX Protocol
8 6 (0.20%) Velocity
9 5 (0.17%) ASP.NET
9 5 (0.17%) J2EE
9 5 (0.17%) jQuery
10 4 (0.13%) JSON
10 4 (0.13%) LAMP
10 4 (0.13%) Middleware
10 4 (0.13%) Natural Language Processing
10 4 (0.13%) REST
10 4 (0.13%) XSLT
10 4 (0.13%) X-Windows
11 3 (0.100%) ODBC
Miscellaneous
1 253 (8.40%) Analytical Skills
2 152 (5.05%) Driving Licence
3 126 (4.18%) Computer Science
4 90 (2.99%) Blackberry
5 79 (2.62%) iPad
6 68 (2.26%) Data Centre
7 67 (2.22%) Foreign Exchange (FX)
8 53 (1.76%) iPhone
9 50 (1.66%) Equities
10 49 (1.63%) Video Conferencing
11 48 (1.59%) Smartphone
12 45 (1.49%) Management Information System
13 35 (1.16%) Hedge funds
14 27 (0.90%) Fat Client
14 27 (0.90%) Thin Client
15 25 (0.83%) User Experience
16 22 (0.73%) Replication
17 18 (0.60%) CCTV
17 18 (0.60%) EPoS
18 17 (0.56%) RSA SecurID
Operating Systems
1 2158 (71.65%) Windows
2 1015 (33.70%) Windows Server
3 738 (24.50%) Windows 7
4 567 (18.82%) Windows Server 2012
5 560 (18.59%) Windows Server 2008
6 501 (16.63%) Windows 10
7 293 (9.73%) Windows 8
8 276 (9.16%) Linux
9 128 (4.25%) Mac OS X
10 122 (4.05%) Windows XP
11 120 (3.98%) Windows Server 2003
12 111 (3.69%) Android
12 111 (3.69%) Unix
13 92 (3.05%) Apple iOS
14 45 (1.49%) Mac OS
15 33 (1.10%) Red Hat Enterprise Linux
16 25 (0.83%) Ubuntu
17 21 (0.70%) CentOS
18 16 (0.53%) Windows Phone
19 9 (0.30%) Windows Vista
Processes & Methodologies
1 657 (21.81%) ITIL
2 223 (7.40%) Asset Management
3 141 (4.68%) Incident Management
4 138 (4.58%) Wealth Management
5 126 (4.18%) Service Delivery
6 120 (3.98%) CRM
7 114 (3.78%) Service Management
8 112 (3.72%) Problem Management
9 93 (3.09%) Time Management
10 91 (3.02%) Disaster Recovery
11 89 (2.95%) ERP
12 84 (2.79%) Project Management
13 82 (2.72%) Continuous Improvement
14 71 (2.36%) Stakeholder Management
15 70 (2.32%) Process Improvement
16 68 (2.26%) Mentoring
17 61 (2.03%) Change Management
18 58 (1.93%) Document Management
19 54 (1.79%) ITIL V3
20 52 (1.73%) ITSM
Programming Languages
1 421 (13.98%) SQL
2 104 (3.45%) PowerShell
3 40 (1.33%) JavaScript
4 34 (1.13%) C
4 34 (1.13%) C#
5 27 (0.90%) Java
6 19 (0.63%) T-SQL
7 18 (0.60%) Bash Shell
8 12 (0.40%) PHP
8 12 (0.40%) PL/SQL
8 12 (0.40%) Python
9 11 (0.37%) Shell Script
9 11 (0.37%) VBScript
10 10 (0.33%) Perl
10 10 (0.33%) VB
10 10 (0.33%) VBA
11 8 (0.27%) C++
12 2 (0.066%) Delphi
12 2 (0.066%) VB.NET
13 1 (0.033%) VB6
Qualifications
1 336 (11.16%) Degree
2 305 (10.13%) Microsoft Certification
3 214 (7.10%) MCSE
4 153 (5.08%) Cisco Certification
5 141 (4.68%) MCSA
6 140 (4.65%) MCP
7 126 (4.18%) CCNA
8 73 (2.42%) A+ Certification
9 63 (2.09%) Computer Science Degree
10 47 (1.56%) Security Cleared
11 46 (1.53%) ITIL Certification
12 45 (1.49%) DBS Check
12 45 (1.49%) MCITP
13 41 (1.36%) CCNP
14 30 (1.00%) SC Cleared
15 22 (0.73%) CCA
15 22 (0.73%) Citrix Certification
16 21 (0.70%) Master's Degree
17 17 (0.56%) Network+ Certification
18 14 (0.46%) MCTS
Quality Assurance & Compliance
1 235 (7.80%) SLA
2 31 (1.03%) ISO/IEC 27001
3 12 (0.40%) QA
4 7 (0.23%) PCI DSS
5 6 (0.20%) ISO 9001
5 6 (0.20%) ISO/IEC 20000
6 5 (0.17%) COBIT
6 5 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 5 (0.17%) PMO
7 4 (0.13%) BS25999
8 3 (0.100%) JSP 440
8 3 (0.100%) Sarbanes-Oxley
9 2 (0.066%) Data Quality
9 2 (0.066%) GDPR
10 1 (0.033%) Cyber Essentials
10 1 (0.033%) Cyber Essentials PLUS
System Software
1 1633 (54.22%) Active Directory
2 417 (13.84%) VMware Infrastructure
3 342 (11.35%) Hyper-V
4 89 (2.95%) vSphere
5 64 (2.12%) XenApp
6 63 (2.09%) VMware ESXi
7 36 (1.20%) Terminal Services
8 31 (1.03%) VirtualBox
9 29 (0.96%) Virtual Machines
10 28 (0.93%) Virtual Servers
10 28 (0.93%) XenDesktop
11 19 (0.63%) VMware Workstation
12 15 (0.50%) Virtual Desktop
13 12 (0.40%) Microsoft Virtual Server
14 6 (0.20%) Firmware
15 5 (0.17%) OpenSIPS
15 5 (0.17%) Terminal Server
15 5 (0.17%) VMware Server
16 3 (0.100%) Docker
17 2 (0.066%) iptables
Systems Management
1 193 (6.41%) SCCM
2 49 (1.63%) WSUS
3 33 (1.10%) Backup Exec
4 27 (0.90%) SCOM
4 27 (0.90%) Systems Management Server (SMS)
5 26 (0.86%) vCenter Server
6 24 (0.80%) AirWatch
7 16 (0.53%) Symantec Endpoint Protection
8 8 (0.27%) Norton AntiVirus
9 7 (0.23%) Cisco CUCM
9 7 (0.23%) Microsoft Clustering
9 7 (0.23%) Nagios
10 6 (0.20%) SCVMM
11 5 (0.17%) Jamf Pro
11 5 (0.17%) McAfee ePO
12 4 (0.13%) Ansible
12 4 (0.13%) cPanel
12 4 (0.13%) PaperCut
13 3 (0.100%) Microsoft Intune
13 3 (0.100%) Opscode Chef
Vendors
1 1405 (46.65%) Microsoft
2 743 (24.67%) VMware
3 307 (10.19%) Citrix
4 280 (9.30%) Cisco
5 164 (5.44%) Apple
6 92 (3.05%) HP
7 80 (2.66%) Veeam
8 67 (2.22%) Dell
9 66 (2.19%) Google
10 60 (1.99%) ION Trading
11 55 (1.83%) Oracle
12 45 (1.49%) Avaya
13 44 (1.46%) SAP
14 43 (1.43%) McAfee
15 42 (1.39%) Sophos
15 42 (1.39%) Symantec
16 41 (1.36%) Adobe
17 37 (1.23%) iManage
18 35 (1.16%) Red Hat
19 34 (1.13%) Bloomberg