Period
to 24 August 2017

The median annual salary for an IT Support was £26,750 in advertised job vacancies during the 6 months to 24 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
24 Aug 2017
Same period 2016 Same period 2015
Rank 211 215 232
Rank change year-on-year +4 +17 -13
Permanent jobs requiring an IT Support 2939 3199 3191
As % of all permanent IT jobs advertised in the UK 1.67% 1.63% 1.47%
As % of the Job Titles category 1.74% 1.69% 1.53%
Number of salaries quoted 2611 2973 2838
UK median annual salary £26,750 £27,500 £26,000
Median salary % change year-on-year -2.73% +5.77% -1.89%
10th Percentile £19,000 £19,000 £18,750
90th Percentile £40,000 £43,750 £41,250
UK excluding London median annual salary £25,000 £25,500 £25,000
% change year-on-year -1.96% +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168479 189451 208891
% of permanent IT jobs with a recognized job title 95.86% 96.47% 96.46%
Number of salaries quoted 135572 159352 172128
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 24 August 2017.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 24 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 2813 £27,000 -1.82% 209
UK excluding London -8 1919 £25,000 -1.96% 171
London +15 974 £30,000 - 47
South East +47 739 £25,500 -7.27% 50
North of England -28 429 £24,000 -0.62% 44
Midlands -30 275 £24,500 - 26
East of England +20 225 £26,975 +1.79% 14
Yorkshire -6 224 £25,500 +4.51% 18
North West -28 200 £23,000 -8.00% 23
West Midlands -18 185 £25,000 +4.17% 17
South West -14 182 £24,500 -2.00% 28
East Midlands -35 90 £24,000 -2.04% 9
Wales -7 39 £23,000 -8.00% 4
Scotland -14 26 £24,500 -7.55% 6
Channel Islands +1 7 £32,500 -10.96%
Northern Ireland -11 6 £20,750 +9.21%
North East +10 5 £21,000 -4.55% 3
Isle of Man -6 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 August 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support in the job title.

1 2124 (72.27%) Windows
2 1594 (54.24%) Active Directory
3 1379 (46.92%) Microsoft
4 977 (33.24%) Windows Server
5 803 (27.32%) Microsoft Office
6 716 (24.36%) Office 365
7 714 (24.29%) VMware
8 713 (24.26%) MS Exchange
9 710 (24.16%) Windows 7
10 566 (19.26%) ITIL
11 543 (18.48%) Windows Server 2008
12 528 (17.97%) Windows Server 2012
13 455 (15.48%) Windows 10
14 448 (15.24%) SQL
15 427 (14.53%) VMware Infrastructure
16 412 (14.02%) DNS
17 404 (13.75%) Firewall
18 389 (13.24%) Finance
19 370 (12.59%) Hyper-V
20 357 (12.15%) DHCP
21 353 (12.01%) Degree
22 338 (11.50%) LAN
23 328 (11.16%) TCP/IP
24 317 (10.79%) Citrix
25 296 (10.07%) Cisco
26 294 (10.00%) Microsoft Certification
27 282 (9.60%) Exchange Server 2010
28 278 (9.46%) WAN
29 273 (9.29%) Linux
30 270 (9.19%) Windows 8

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 713 (24.26%) MS Exchange
2 282 (9.60%) Exchange Server 2010
3 192 (6.53%) SharePoint
4 136 (4.63%) Exchange Server 2013
5 94 (3.20%) Skype for Business
6 91 (3.10%) IIS
7 85 (2.89%) Exchange Server 2007
8 33 (1.12%) Blackberry Enterprise Server
9 25 (0.85%) Exchange Server 2003
10 20 (0.68%) WordPress
11 10 (0.34%) Apache
12 8 (0.27%) Confluence
12 8 (0.27%) IBM Notes
12 8 (0.27%) Tomcat
13 6 (0.20%) CMS
13 6 (0.20%) JBoss
14 5 (0.17%) SharePoint 2013
15 4 (0.14%) SharePoint 2010
16 3 (0.10%) IBM Domino
16 3 (0.10%) WebSphere
Applications
1 803 (27.32%) Microsoft Office
2 130 (4.42%) Microsoft Excel
3 60 (2.04%) Microsoft PowerPoint
4 15 (0.51%) Adobe Creative Suite
5 8 (0.27%) Photoshop
6 5 (0.17%) Adobe Captivate
7 4 (0.14%) Acrobat
7 4 (0.14%) Adobe Illustrator
7 4 (0.14%) AutoCAD
7 4 (0.14%) MS Visio
8 3 (0.10%) Adobe Premiere
8 3 (0.10%) Inkscape
8 3 (0.10%) Revit
8 3 (0.10%) SOLIDWORKS
8 3 (0.10%) Spreadsheet
9 2 (0.068%) Autodesk Flame
10 1 (0.034%) CINEMA 4D
10 1 (0.034%) Maya
10 1 (0.034%) Microsoft Project
10 1 (0.034%) Vectorworks
Business Applications
1 50 (1.70%) ION MarketView
2 11 (0.37%) Dynamics AX
2 11 (0.37%) Dynamics CRM
3 9 (0.31%) WebTrends
4 8 (0.27%) Dynamics NAV
5 7 (0.24%) Remedy ITSM
6 5 (0.17%) Eikon
6 5 (0.17%) SAP CRM
6 5 (0.17%) Unit4 Business World
7 4 (0.14%) Visualfiles
8 3 (0.10%) Epicor Vantage
8 3 (0.10%) NetSuite
8 3 (0.10%) Sage 1000
8 3 (0.10%) Sage X3
9 2 (0.068%) Dynamics GP
9 2 (0.068%) Magento
9 2 (0.068%) Salesforce.com CRM
9 2 (0.068%) SAP Business One
9 2 (0.068%) SAP ERP
9 2 (0.068%) Temenos T24
Cloud Services
1 716 (24.36%) Office 365
2 177 (6.02%) Microsoft Azure
3 57 (1.94%) Amazon AWS
4 39 (1.33%) SaaS
5 33 (1.12%) IaaS
6 27 (0.92%) G Suite
7 15 (0.51%) Mimecast
8 11 (0.37%) Google Analytics
8 11 (0.37%) PaaS
9 10 (0.34%) Azure Active Directory
10 9 (0.31%) Cloud Computing
11 8 (0.27%) Adobe Creative Cloud
12 7 (0.24%) OneDrive
13 6 (0.20%) Amazon EC2
13 6 (0.20%) Dropbox
14 5 (0.17%) Google Drive
15 3 (0.10%) GitHub
16 2 (0.068%) Amazon S3
16 2 (0.068%) Virtual Private Cloud
17 1 (0.034%) Google Cloud Platform
Communications & Networking
1 412 (14.02%) DNS
2 404 (13.75%) Firewall
3 357 (12.15%) DHCP
4 338 (11.50%) LAN
5 328 (11.16%) TCP/IP
6 278 (9.46%) WAN
7 234 (7.96%) VPN
8 136 (4.63%) VoIP
9 113 (3.84%) Internet
10 96 (3.27%) SAN
11 91 (3.10%) Skype
12 88 (2.99%) Wi-Fi
13 87 (2.96%) VLAN
14 80 (2.72%) Wireless
15 63 (2.14%) MPLS
16 35 (1.19%) Remote Desktop
17 32 (1.09%) Network Security
18 25 (0.85%) WLAN
19 21 (0.71%) FTP
20 20 (0.68%) SSL
Database & Business Intelligence
1 253 (8.61%) SQL Server
2 29 (0.99%) MySQL
3 19 (0.65%) SQL Server 2008
4 15 (0.51%) Oracle Database
4 15 (0.51%) SQL Server Integration Services
5 14 (0.48%) Relational Database
6 13 (0.44%) Crystal Reports
6 13 (0.44%) SQL Server 2012
7 8 (0.27%) MongoDB
7 8 (0.27%) SQL Server Analysis Services
8 6 (0.20%) Microsoft Analysis Services
8 6 (0.20%) PostgreSQL
9 5 (0.17%) SQL Server 2014
10 4 (0.14%) Amazon RDS
10 4 (0.14%) MS Access
10 4 (0.14%) RDBMS
10 4 (0.14%) SQL Server Reporting Services
11 3 (0.10%) Big Data
11 3 (0.10%) Hadoop
11 3 (0.10%) SQL Server 2005
Development Applications
1 36 (1.22%) JIRA
2 8 (0.27%) Git (software)
3 7 (0.24%) Team Foundation Server
4 5 (0.17%) Atlassian Bamboo
4 5 (0.17%) GoCD
4 5 (0.17%) Jenkins
5 3 (0.10%) TeamCity
6 2 (0.068%) Vagrant
7 1 (0.034%) Ant
7 1 (0.034%) Bitbucket
7 1 (0.034%) Firebug
7 1 (0.034%) JUnit
7 1 (0.034%) Visual Studio Team System
General
1 389 (13.24%) Finance
2 186 (6.33%) Retail
3 169 (5.75%) Banking
4 114 (3.88%) Investment Banking
4 114 (3.88%) Retail Banking
5 97 (3.30%) Front Office
5 97 (3.30%) Telecoms
6 87 (2.96%) Manufacturing
7 76 (2.59%) Law
8 72 (2.45%) Legal
9 53 (1.80%) Marketing
10 50 (1.70%) Back Office
11 46 (1.57%) Advertising
12 44 (1.50%) Games
13 16 (0.54%) French Language
14 15 (0.51%) Spanish Language
15 13 (0.44%) German Language
16 12 (0.41%) Dutch Language
17 11 (0.37%) Italian Language
18 10 (0.34%) Military
Libraries, Frameworks & Software Standards
1 48 (1.63%) HTML
2 44 (1.50%) .NET
3 34 (1.16%) CSS
4 23 (0.78%) ASP.NET
5 17 (0.58%) AngularJS
5 17 (0.58%) Web Services
6 15 (0.51%) XML
7 8 (0.27%) LAMP
7 8 (0.27%) Software Packaging
8 7 (0.24%) Velocity
9 5 (0.17%) COM
10 4 (0.14%) ADSI
10 4 (0.14%) CGI
10 4 (0.14%) jQuery
10 4 (0.14%) JSON
10 4 (0.14%) Middleware
10 4 (0.14%) Natural Language Processing
10 4 (0.14%) REST
11 3 (0.10%) HTML5
11 3 (0.10%) X-Windows
Miscellaneous
1 198 (6.74%) Analytical Skills
2 169 (5.75%) Driving Licence
3 106 (3.61%) Computer Science
4 96 (3.27%) iPad
5 92 (3.13%) Blackberry
6 72 (2.45%) Data Centre
7 66 (2.25%) iPhone
8 56 (1.91%) Smartphone
9 53 (1.80%) Foreign Exchange (FX)
10 49 (1.67%) Management Information System
11 47 (1.60%) Video Conferencing
12 41 (1.40%) Equities
13 35 (1.19%) Hedge funds
14 31 (1.05%) Fat Client
14 31 (1.05%) Thin Client
15 26 (0.88%) Client/Server
16 25 (0.85%) EPoS
17 24 (0.82%) User Experience
18 23 (0.78%) Clustering
18 23 (0.78%) Fintech
Operating Systems
1 2124 (72.27%) Windows
2 977 (33.24%) Windows Server
3 710 (24.16%) Windows 7
4 543 (18.48%) Windows Server 2008
5 528 (17.97%) Windows Server 2012
6 455 (15.48%) Windows 10
7 273 (9.29%) Linux
8 270 (9.19%) Windows 8
9 172 (5.85%) Windows XP
10 154 (5.24%) Windows Server 2003
11 132 (4.49%) Mac OS X
12 114 (3.88%) Unix
13 110 (3.74%) Android
14 102 (3.47%) Apple iOS
15 46 (1.57%) Mac OS
16 35 (1.19%) Red Hat Enterprise Linux
17 24 (0.82%) Windows Vista
18 18 (0.61%) CentOS
19 11 (0.37%) Ubuntu
20 8 (0.27%) Solaris
Processes & Methodologies
1 566 (19.26%) ITIL
2 191 (6.50%) Asset Management
3 139 (4.73%) Incident Management
4 124 (4.22%) Service Delivery
5 118 (4.01%) Wealth Management
6 98 (3.33%) Service Management
7 97 (3.30%) Time Management
8 89 (3.03%) ERP
8 89 (3.03%) Mentoring
9 83 (2.82%) CRM
10 82 (2.79%) Problem Management
10 82 (2.79%) Project Management
11 76 (2.59%) Continuous Improvement
12 66 (2.25%) Change Management
13 62 (2.11%) Process Improvement
14 60 (2.04%) Stakeholder Management
15 53 (1.80%) Disaster Recovery
16 51 (1.74%) Migration
17 45 (1.53%) Knowledge Management
18 44 (1.50%) Root Cause Analysis
Programming Languages
1 448 (15.24%) SQL
2 122 (4.15%) PowerShell
3 71 (2.42%) C#
4 65 (2.21%) JavaScript
5 39 (1.33%) Java
6 37 (1.26%) C
7 36 (1.22%) PHP
8 22 (0.75%) VBA
9 21 (0.71%) Bash Shell
10 17 (0.58%) Perl
10 17 (0.58%) Python
11 16 (0.54%) VB
11 16 (0.54%) VBScript
12 14 (0.48%) C++
13 9 (0.31%) Shell Script
13 9 (0.31%) T-SQL
14 6 (0.20%) PL/SQL
15 2 (0.068%) Delphi
15 2 (0.068%) Go
16 1 (0.034%) ANSI C
Qualifications
1 353 (12.01%) Degree
2 294 (10.00%) Microsoft Certification
3 198 (6.74%) MCSE
4 160 (5.44%) Cisco Certification
4 160 (5.44%) MCP
5 126 (4.29%) CCNA
6 109 (3.71%) MCSA
7 86 (2.93%) A+ Certification
8 72 (2.45%) Security Cleared
9 54 (1.84%) ITIL Certification
10 49 (1.67%) SC Cleared
11 48 (1.63%) Computer Science Degree
12 40 (1.36%) MCITP
13 36 (1.22%) DBS Check
14 27 (0.92%) MCTS
15 25 (0.85%) CCNP
16 22 (0.75%) CCA
16 22 (0.75%) Citrix Certification
17 19 (0.65%) HND
18 18 (0.61%) Master's Degree
Quality Assurance & Compliance
1 207 (7.04%) SLA
2 29 (0.99%) ISO/IEC 27001
3 15 (0.51%) QA
4 8 (0.27%) ISO 9001
4 8 (0.27%) ISO/IEC 20000
5 7 (0.24%) BS25999
6 5 (0.17%) PCI DSS
6 5 (0.17%) PMO
7 4 (0.14%) ISO 14001
7 4 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.068%) GDPR
8 2 (0.068%) Sarbanes-Oxley
9 1 (0.034%) COBIT
9 1 (0.034%) Data Quality
System Software
1 1594 (54.24%) Active Directory
2 427 (14.53%) VMware Infrastructure
3 370 (12.59%) Hyper-V
4 105 (3.57%) vSphere
5 92 (3.13%) XenApp
6 58 (1.97%) VMware ESXi
7 50 (1.70%) XenDesktop
8 34 (1.16%) Terminal Services
9 29 (0.99%) Virtual Machines
10 23 (0.78%) Virtual Servers
11 22 (0.75%) VirtualBox
12 16 (0.54%) Microsoft Virtual Server
12 16 (0.54%) VMware Workstation
13 11 (0.37%) Terminal Server
14 8 (0.27%) Firmware
14 8 (0.27%) Virtual Desktop
15 4 (0.14%) XenServer
16 2 (0.068%) Citrix Presentation Server
16 2 (0.068%) EMC RecoverPoint
16 2 (0.068%) OpenSIPS
Systems Management
1 184 (6.26%) SCCM
2 66 (2.25%) WSUS
3 49 (1.67%) Backup Exec
4 31 (1.05%) AirWatch
5 23 (0.78%) vCenter Server
6 21 (0.71%) SCOM
7 15 (0.51%) Systems Management Server (SMS)
8 14 (0.48%) Cisco CUCM
8 14 (0.48%) Norton AntiVirus
9 9 (0.31%) SCVMM
10 8 (0.27%) Jamf Pro
11 7 (0.24%) FortiGate
11 7 (0.24%) Nagios
11 7 (0.24%) Puppet
12 5 (0.17%) Ansible
12 5 (0.17%) Cisco UCCX
12 5 (0.17%) NetBackup
12 5 (0.17%) Opscode Chef
12 5 (0.17%) Symantec Endpoint Protection
13 4 (0.14%) cPanel
Vendors
1 1379 (46.92%) Microsoft
2 714 (24.29%) VMware
3 317 (10.79%) Citrix
4 296 (10.07%) Cisco
5 157 (5.34%) Apple
6 93 (3.16%) HP
7 80 (2.72%) Veeam
8 65 (2.21%) Dell
8 65 (2.21%) Oracle
9 63 (2.14%) Google
10 50 (1.70%) ION Trading
11 40 (1.36%) McAfee
11 40 (1.36%) Symantec
12 39 (1.33%) Intel
12 39 (1.33%) Sophos
13 38 (1.29%) Adobe
13 38 (1.29%) ServiceNow
14 36 (1.22%) Avaya
14 36 (1.22%) Red Hat
15 26 (0.88%) SAP