Period
to 16 September 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 16 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 186 206 216
Rank change year-on-year +20 +10 +4
Permanent jobs requiring an IT Support 2,745 2,777 3,006
As % of all permanent IT jobs advertised in the UK 1.95% 1.68% 1.70%
As % of the Job Titles category 2.03% 1.74% 1.77%
Number of salaries quoted 2,520 2,455 2,631
UK median annual salary £27,500 £27,500 £27,000
Median salary % change year-on-year - +1.85% -1.82%
10th Percentile £20,125 £19,250 £19,250
90th Percentile £40,000 £43,750 £40,000
UK excluding London median annual salary £26,500 £25,500 £25,000
% change year-on-year +3.92% +2.00% -1.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 134,943 159,181 169,365
% of permanent IT jobs with a recognized job title 95.79% 96.06% 96.02%
Number of salaries quoted 107,467 128,207 135,717
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

The salary distribution of IT jobs citing IT Support over the 6 months to 16 September 2019.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 2,548 £27,500 - 969
UK excluding London +16 1,768 £26,500 +3.92% 873
London +40 872 £30,000 - 170
South East +12 629 £27,000 +3.85% 228
North of England +25 400 £25,000 +4.17% 204
South West +12 232 £27,000 +16.13% 120
Midlands -10 226 £26,500 +1.92% 149
North West +5 205 £25,000 +4.17% 103
East of England +56 197 £27,500 - 98
Yorkshire +32 174 £25,500 +2.00% 70
West Midlands +12 143 £26,000 - 79
East Midlands -18 83 £27,500 +10.00% 70
Scotland +20 54 £29,500 +7.27% 44
Wales +4 33 £22,375 -0.56% 27
North East +22 24 £23,750 +7.95% 31
Northern Ireland -11 6 £26,500 -1.85% 3

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 September 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,785 (65.03%) Windows
2 1,403 (51.11%) Active Directory
3 1,206 (43.93%) Microsoft
4 1,077 (39.23%) Office 365
5 801 (29.18%) Windows 10
6 792 (28.85%) Windows Server
7 784 (28.56%) Microsoft Office
8 609 (22.19%) Windows 7
9 508 (18.51%) VMware
10 490 (17.85%) ITIL
11 433 (15.77%) MS Exchange
12 425 (15.48%) Problem-Solving
13 366 (13.33%) Windows Server 2012
14 345 (12.57%) Firewall
15 329 (11.99%) Hyper-V
16 327 (11.91%) DNS
17 320 (11.66%) LAN
18 294 (10.71%) WAN
19 284 (10.35%) DHCP
20 281 (10.24%) VMware Infrastructure
21 280 (10.20%) Azure
22 272 (9.91%) TCP/IP
23 256 (9.33%) Windows Server 2008
24 239 (8.71%) SQL
25 233 (8.49%) Microsoft Certification
26 231 (8.42%) Cisco
27 227 (8.27%) Degree
28 224 (8.16%) Finance
29 208 (7.58%) Citrix
30 205 (7.47%) SCCM

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 433 (15.77%) MS Exchange
2 162 (5.90%) SharePoint
3 117 (4.26%) Exchange Server 2010
4 99 (3.61%) Skype for Business
5 91 (3.32%) Exchange Server 2013
6 40 (1.46%) IIS
7 28 (1.02%) Exchange Server 2007
8 23 (0.84%) CMS
9 16 (0.58%) Exchange Server 2003
9 16 (0.58%) IBM Notes
10 13 (0.47%) IBM Domino
11 11 (0.40%) SharePoint Server
12 7 (0.26%) Apache
12 7 (0.26%) Blackberry Enterprise Server
13 5 (0.18%) Confluence
13 5 (0.18%) nginx
14 4 (0.15%) Adobe Experience Manager
14 4 (0.15%) Site Server
14 4 (0.15%) WordPress
15 3 (0.11%) SharePoint 2013
Applications
1 784 (28.56%) Microsoft Office
2 126 (4.59%) Microsoft Excel
3 66 (2.40%) Microsoft PowerPoint
4 21 (0.77%) MS Visio
5 8 (0.29%) Adobe Creative Suite
6 5 (0.18%) AutoCAD
6 5 (0.18%) Photoshop
6 5 (0.18%) S-PLUS
7 3 (0.11%) Acrobat
8 2 (0.073%) Notepad++
8 2 (0.073%) Pro/ENGINEER
8 2 (0.073%) PTC Creo
8 2 (0.073%) SOLIDWORKS
9 1 (0.036%) Autodesk Inventor
9 1 (0.036%) InCopy
9 1 (0.036%) InDesign
9 1 (0.036%) Microsoft Project
9 1 (0.036%) Mozilla Thunderbird
Business Applications
1 23 (0.84%) Dynamics NAV
2 7 (0.26%) Dynamics CRM
3 6 (0.22%) Elite 3E
4 5 (0.18%) Magento
5 4 (0.15%) Remedy ITSM
5 4 (0.15%) Sage 200
5 4 (0.15%) SAP Business One
5 4 (0.15%) SAP ERP
6 3 (0.11%) Carpe Diem
6 3 (0.11%) Dynamics AX
7 2 (0.073%) Exchequer
7 2 (0.073%) Oracle EBS
7 2 (0.073%) Oracle EBS R12
7 2 (0.073%) Oracle ERP
8 1 (0.036%) ContrOCC
8 1 (0.036%) Infor M3
8 1 (0.036%) Line 50
8 1 (0.036%) Line 500
8 1 (0.036%) Oracle Payables
8 1 (0.036%) Sage X3
Cloud Services
1 1,077 (39.23%) Office 365
2 280 (10.20%) Azure
3 95 (3.46%) AWS
4 46 (1.68%) G Suite
5 41 (1.49%) OneDrive
6 31 (1.13%) SaaS
7 27 (0.98%) Cloud Computing
8 22 (0.80%) Power Platform
9 21 (0.77%) Azure Active Directory
10 16 (0.58%) Dynamics 365
11 13 (0.47%) Mimecast
12 9 (0.33%) Amazon S3
13 8 (0.29%) Adobe Creative Cloud
14 7 (0.26%) PowerApps
15 6 (0.22%) Serverless
16 5 (0.18%) Dropbox
16 5 (0.18%) OpenDNS
17 4 (0.15%) Google Docs
18 3 (0.11%) Amazon EC2
19 2 (0.073%) GCP
Communications & Networking
1 345 (12.57%) Firewall
2 327 (11.91%) DNS
3 320 (11.66%) LAN
4 294 (10.71%) WAN
5 284 (10.35%) DHCP
6 272 (9.91%) TCP/IP
7 180 (6.56%) VoIP
8 167 (6.08%) VPN
9 119 (4.34%) Wireless
10 116 (4.23%) Skype
11 102 (3.72%) Wi-Fi
12 93 (3.39%) VLAN
13 81 (2.95%) Internet
14 69 (2.51%) Remote Desktop
14 69 (2.51%) SAN
15 40 (1.46%) NAS
16 34 (1.24%) IP Telephony
17 31 (1.13%) Network Security
18 29 (1.06%) Cisco IOS
19 24 (0.87%) WLAN
Database & Business Intelligence
1 189 (6.89%) SQL Server
2 21 (0.77%) MySQL
2 21 (0.77%) SQL Server 2012
3 15 (0.55%) Power BI
4 13 (0.47%) Crystal Reports
4 13 (0.47%) SQL Server 2008
5 11 (0.40%) SQL Server Reporting Services
6 10 (0.36%) SQL Server Integration Services
7 9 (0.33%) SQL Server 2005
7 9 (0.33%) SQL Server 2014
7 9 (0.33%) SQL Server 2016
8 8 (0.29%) MS Access
8 8 (0.29%) Relational Database
9 7 (0.26%) Oracle Reports
10 6 (0.22%) GIS
11 5 (0.18%) SQL Server Analysis Services
12 4 (0.15%) Data Warehouse
13 3 (0.11%) FileMaker
13 3 (0.11%) Oracle Smart View
14 2 (0.073%) Big Data
Development Applications
1 30 (1.09%) JIRA
2 15 (0.55%) Git (software)
3 11 (0.40%) Visual Studio
4 8 (0.29%) Subversion
5 6 (0.22%) MSI
6 5 (0.18%) Oracle Forms
6 5 (0.18%) VSS/SourceSafe
7 3 (0.11%) Bitbucket
8 1 (0.036%) GitLab
8 1 (0.036%) Hudson
8 1 (0.036%) Jenkins
8 1 (0.036%) Vagrant
General
1 224 (8.16%) Finance
2 103 (3.75%) Telecoms
3 100 (3.64%) Retail
4 82 (2.99%) Law
5 60 (2.19%) Manufacturing
6 58 (2.11%) Legal
7 53 (1.93%) Marketing
8 40 (1.46%) Public Sector
9 37 (1.35%) Banking
10 22 (0.80%) German Language
11 17 (0.62%) Aerospace
12 16 (0.58%) Advertising
13 13 (0.47%) Dutch Language
13 13 (0.47%) French Language
13 13 (0.47%) Housing Association
14 9 (0.33%) Automotive
14 9 (0.33%) Front Office
15 8 (0.29%) Electronics
15 8 (0.29%) Mandarin Language
16 7 (0.26%) Local Government
Libraries, Frameworks & Software Standards
1 32 (1.17%) HTML
2 31 (1.13%) .NET
3 26 (0.95%) CSS
4 17 (0.62%) ASP.NET
5 14 (0.51%) Web Services
6 12 (0.44%) REST
7 6 (0.22%) COM
7 6 (0.22%) LAMP
8 5 (0.18%) Ajax
8 5 (0.18%) LEMP Stack
8 5 (0.18%) SOAP
9 4 (0.15%) HTML5
9 4 (0.15%) jQuery
9 4 (0.15%) Middleware
9 4 (0.15%) Spring
9 4 (0.15%) XML
9 4 (0.15%) XMPP
10 3 (0.11%) EDI
10 3 (0.11%) LDAP
11 2 (0.073%) Velocity
Miscellaneous
1 155 (5.65%) Analytical Skills
2 133 (4.85%) Driving Licence
3 100 (3.64%) Video Conferencing
4 85 (3.10%) Self-Motivation
5 72 (2.62%) Smartphone
6 59 (2.15%) Data Centre
7 53 (1.93%) iPhone
8 40 (1.46%) Management Information System
9 36 (1.31%) EPoS
10 32 (1.17%) Blackberry
11 27 (0.98%) FMCG
11 27 (0.98%) iPad
12 24 (0.87%) User Experience
13 23 (0.84%) Fat Client
13 23 (0.84%) Thin Client
14 19 (0.69%) NHS
15 17 (0.62%) CCTV
16 15 (0.55%) Replication
17 12 (0.44%) Client/Server
18 11 (0.40%) EFT
Operating Systems
1 1,785 (65.03%) Windows
2 801 (29.18%) Windows 10
3 792 (28.85%) Windows Server
4 609 (22.19%) Windows 7
5 366 (13.33%) Windows Server 2012
6 256 (9.33%) Windows Server 2008
7 201 (7.32%) Linux
8 151 (5.50%) Windows 8
9 108 (3.93%) Android
10 84 (3.06%) Apple iOS
11 74 (2.70%) Mac OS X
12 65 (2.37%) Mac OS
13 57 (2.08%) Windows Server 2003
14 45 (1.64%) Unix
15 37 (1.35%) Windows XP
16 16 (0.58%) Windows Vista
17 15 (0.55%) Red Hat Enterprise Linux
18 11 (0.40%) CentOS
19 5 (0.18%) Ubuntu
20 4 (0.15%) Windows 2000
Processes & Methodologies
1 490 (17.85%) ITIL
2 425 (15.48%) Problem-Solving
3 144 (5.25%) Service Management
4 117 (4.26%) Asset Management
5 113 (4.12%) Mobile Device Management
6 108 (3.93%) Service Delivery
7 104 (3.79%) Incident Management
8 97 (3.53%) Time Management
9 91 (3.32%) Mentoring
10 84 (3.06%) Change Management
11 75 (2.73%) Migration
12 72 (2.62%) CRM
13 69 (2.51%) Problem Management
14 68 (2.48%) Patch Management
15 63 (2.30%) Infrastructure Engineering
15 63 (2.30%) ITSM
16 57 (2.08%) Project Management
17 53 (1.93%) Disaster Recovery
18 49 (1.79%) Computer Science
19 48 (1.75%) ERP
Programming Languages
1 239 (8.71%) SQL
2 127 (4.63%) PowerShell
3 37 (1.35%) Java
4 31 (1.13%) C
5 30 (1.09%) C#
5 30 (1.09%) JavaScript
6 20 (0.73%) VB
6 20 (0.73%) VBA
7 19 (0.69%) Python
8 14 (0.51%) T-SQL
9 11 (0.40%) PHP
10 10 (0.36%) Bash Shell
11 9 (0.33%) C++
11 9 (0.33%) PL/SQL
11 9 (0.33%) Shell Script
12 8 (0.29%) VBScript
13 6 (0.22%) Perl
14 5 (0.18%) Ruby
14 5 (0.18%) VB.NET
15 4 (0.15%) R
Qualifications
1 233 (8.49%) Microsoft Certification
2 227 (8.27%) Degree
3 121 (4.41%) MCSE
4 114 (4.15%) MCSA
5 101 (3.68%) MCP
6 99 (3.61%) Security Cleared
7 69 (2.51%) Cisco Certification
8 65 (2.37%) CCNA
9 49 (1.79%) SC Cleared
10 43 (1.57%) A+ Certification
11 42 (1.53%) DBS Check
11 42 (1.53%) MCITP
12 41 (1.49%) ITIL Certification
13 35 (1.28%) DV Cleared
14 21 (0.77%) VMware Certified Professional (VCP)
15 18 (0.66%) MCTS
16 17 (0.62%) HND
17 16 (0.58%) CCNP
17 16 (0.58%) Computer Science Degree
17 16 (0.58%) MCDST
Quality Assurance & Compliance
1 192 (6.99%) SLA
2 47 (1.71%) ISO/IEC 27001
3 22 (0.80%) GDPR
4 11 (0.40%) Cyber Essentials
5 10 (0.36%) PMO
6 6 (0.22%) ISO 9001
7 4 (0.15%) QA
7 4 (0.15%) Sarbanes-Oxley
8 3 (0.11%) COBIT
8 3 (0.11%) Data Quality
8 3 (0.11%) GxP
8 3 (0.11%) PCI DSS
9 1 (0.036%) Cyber Essentials PLUS
9 1 (0.036%) GAMP
9 1 (0.036%) HL7
9 1 (0.036%) ISO 22301
9 1 (0.036%) ISO/IEC 20000
9 1 (0.036%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.036%) MiFID
System Software
1 1,403 (51.11%) Active Directory
2 329 (11.99%) Hyper-V
3 281 (10.24%) VMware Infrastructure
4 42 (1.53%) VMware ESXi
5 38 (1.38%) Virtual Servers
6 36 (1.31%) Virtual Machines
7 31 (1.13%) XenApp
8 18 (0.66%) Firmware
9 15 (0.55%) vSphere
10 13 (0.47%) XenDesktop
11 12 (0.44%) Terminal Services
12 7 (0.26%) Microsoft App-V
13 6 (0.22%) BitLocker
14 5 (0.18%) VMware Workstation
15 4 (0.15%) Docker
16 3 (0.11%) Microsoft Virtual Server
16 3 (0.11%) VirtualBox
17 2 (0.073%) Citrix Hypervisor
17 2 (0.073%) DFS Replication
17 2 (0.073%) Virtual Desktop
Systems Management
1 205 (7.47%) SCCM
2 43 (1.57%) Microsoft Intune
3 32 (1.17%) WSUS
4 25 (0.91%) Backup Exec
5 22 (0.80%) Jamf Pro
6 16 (0.58%) Norton AntiVirus
7 12 (0.44%) AirWatch
7 12 (0.44%) Cisco CUCM
8 11 (0.40%) SCOrch
9 5 (0.18%) cPanel
9 5 (0.18%) Plesk
9 5 (0.18%) SCOM
9 5 (0.18%) Single Sign-On
10 4 (0.15%) Ansible
10 4 (0.15%) DameWare
11 3 (0.11%) Forefront Identity Manager
11 3 (0.11%) Kubernetes
11 3 (0.11%) McAfee ePO
11 3 (0.11%) Microsoft Clustering
11 3 (0.11%) Symantec Endpoint Protection
Vendors
1 1,206 (43.93%) Microsoft
2 508 (18.51%) VMware
3 231 (8.42%) Cisco
4 208 (7.58%) Citrix
5 161 (5.87%) Apple
6 89 (3.24%) HP
7 69 (2.51%) Veeam
8 64 (2.33%) Dell
9 49 (1.79%) Oracle
10 44 (1.60%) ServiceNow
11 40 (1.46%) Adobe
11 40 (1.46%) Avaya
12 33 (1.20%) Meraki
13 31 (1.13%) Symantec
14 30 (1.09%) Google
15 29 (1.06%) SAP
16 26 (0.95%) McAfee
17 25 (0.91%) Bloomberg
17 25 (0.91%) Salesforce.com
17 25 (0.91%) Sophos