Period
to 22 January 2021

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 22 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
22 Jan 2021
Same period 2020 Same period 2019
Rank 235 165 209
Rank change year-on-year -70 +44 +12
Permanent jobs requiring an IT Support 853 2,623 2,594
As % of all permanent jobs advertised in the UK 1.33% 2.08% 1.71%
As % of the Job Titles category 1.40% 2.18% 1.78%
Number of salaries quoted 778 2,409 2,365
Median annual salary £27,500 £27,500 £28,000
Median salary % change year-on-year - -1.79% +7.69%
10th Percentile £21,000 £20,500 £20,000
90th Percentile £43,750 £42,250 £43,750
UK excluding London median annual salary £27,000 £26,500 £26,000
% change year-on-year +1.89% +1.92% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 60,915 120,517 145,694
% of permanent IT jobs with a recognized job title 95.12% 95.58% 95.95%
Number of salaries quoted 49,425 97,597 117,937
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 22 January 2021.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 22 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 775 £27,500 - 177
UK excluding London -31 662 £27,000 +1.89% 164
South East -33 191 £27,500 +1.85% 39
London -148 164 £32,500 +8.33% 16
North of England -15 157 £27,500 +14.58% 61
Midlands +3 124 £25,000 -5.66% 24
South West -3 90 £25,250 -8.18% 21
West Midlands +3 82 £24,431 -4.19% 16
North West +7 79 £28,750 +23.66% 30
Yorkshire -37 55 £26,750 +7.00% 26
Work from Home -33 51 £28,000 -9.68% 16
East of England -2 46 £26,500 -3.64% 14
East Midlands +14 42 £27,500 +0.92% 8
Scotland +30 37 £28,000 -0.88% 5
North East +21 23 £28,750 +19.79% 5
Wales +39 17 £26,000 +13.04%

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 523 (61.31%) Windows
2 397 (46.54%) Active Directory
3 380 (44.55%) Microsoft
4 372 (43.61%) Office 365
5 242 (28.37%) Windows Server
6 219 (25.67%) Windows 10
7 171 (20.05%) VMware
8 154 (18.05%) Microsoft Office
9 142 (16.65%) ITIL
10 135 (15.83%) Azure
11 130 (15.24%) Problem-Solving
12 123 (14.42%) Cisco
13 114 (13.36%) MS Exchange
14 105 (12.31%) TCP/IP
15 104 (12.19%) Firewall
15 104 (12.19%) VMware Infrastructure
16 98 (11.49%) DNS
17 92 (10.79%) Windows Server 2012
18 87 (10.20%) Hyper-V
19 86 (10.08%) Citrix
20 78 (9.14%) DHCP
21 77 (9.03%) SQL
21 77 (9.03%) Finance
21 77 (9.03%) Windows 7
22 76 (8.91%) LAN
23 74 (8.68%) Linux
24 69 (8.09%) Windows Server 2016
25 67 (7.85%) WAN
26 66 (7.74%) VPN
27 64 (7.50%) SLA

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (13.36%) MS Exchange
2 61 (7.15%) SharePoint
3 21 (2.46%) Exchange Server 2013
4 18 (2.11%) Exchange Server 2010
5 11 (1.29%) Exchange Server 2007
6 9 (1.06%) IIS
7 8 (0.94%) WordPress
8 7 (0.82%) Skype for Business
9 5 (0.59%) Exchange Server 2003
10 4 (0.47%) Blackberry Enterprise Server
11 2 (0.23%) Confluence
11 2 (0.23%) IBM Notes
12 1 (0.12%) Apache
12 1 (0.12%) CMS
12 1 (0.12%) Elasticsearch
12 1 (0.12%) nginx
12 1 (0.12%) SharePoint 2013
Applications
1 154 (18.05%) Microsoft Office
2 47 (5.51%) Microsoft Excel
3 22 (2.58%) Microsoft PowerPoint
4 9 (1.06%) AutoCAD
4 9 (1.06%) Revit
5 2 (0.23%) Acrobat
5 2 (0.23%) MS Visio
6 1 (0.12%) Photoshop
6 1 (0.12%) SOLIDWORKS
Business Applications
1 7 (0.82%) Dynamics CRM
2 5 (0.59%) Q-Pulse
3 4 (0.47%) NetSuite
4 3 (0.35%) Dynamics NAV
5 2 (0.23%) Elite 3E
5 2 (0.23%) Endur
5 2 (0.23%) Shopify
6 1 (0.12%) Magento
6 1 (0.12%) Remedy ITSM
6 1 (0.12%) Temenos T24
Cloud Services
1 372 (43.61%) Office 365
2 135 (15.83%) Azure
3 34 (3.99%) AWS
4 21 (2.46%) Azure Active Directory
5 17 (1.99%) G Suite
6 14 (1.64%) Mimecast
7 9 (1.06%) Adobe Creative Cloud
7 9 (1.06%) Power Platform
7 9 (1.06%) SaaS
8 8 (0.94%) OneDrive
9 7 (0.82%) Cloud Computing
10 5 (0.59%) Dynamics 365
11 4 (0.47%) PowerApps
12 3 (0.35%) GCP
12 3 (0.35%) Google Docs
12 3 (0.35%) Google Drive
12 3 (0.35%) Google Sheets
12 3 (0.35%) Power Automate
13 2 (0.23%) IaaS
13 2 (0.23%) Slack
Communications & Networking
1 105 (12.31%) TCP/IP
2 104 (12.19%) Firewall
3 98 (11.49%) DNS
4 78 (9.14%) DHCP
5 76 (8.91%) LAN
6 67 (7.85%) WAN
7 66 (7.74%) VPN
8 54 (6.33%) VoIP
9 30 (3.52%) VLAN
10 27 (3.17%) Wireless
11 23 (2.70%) Internet
12 16 (1.88%) Wi-Fi
13 13 (1.52%) SAN
14 11 (1.29%) Cisco IOS
15 10 (1.17%) NetScaler
15 10 (1.17%) Skype
16 9 (1.06%) Network Security
17 8 (0.94%) IP Telephony
17 8 (0.94%) NAS
17 8 (0.94%) Remote Desktop
Database & Business Intelligence
1 48 (5.63%) SQL Server
2 5 (0.59%) MySQL
3 4 (0.47%) Amazon RDS
4 3 (0.35%) MS Access
4 3 (0.35%) Relational Database
4 3 (0.35%) SQL Server 2014
5 2 (0.23%) Oracle Database
6 1 (0.12%) Data Warehouse
6 1 (0.12%) DB2
6 1 (0.12%) MongoDB
6 1 (0.12%) PostgreSQL
6 1 (0.12%) Power BI
6 1 (0.12%) SQL Server 2000
6 1 (0.12%) SQL Server 2008
6 1 (0.12%) SQL Server Reporting Services
6 1 (0.12%) Tableau
Development Applications
1 11 (1.29%) JIRA
2 5 (0.59%) Team Foundation Server
3 3 (0.35%) SQL Server Management Studio (SSMS)
3 3 (0.35%) Visual Studio
4 1 (0.12%) Ant
4 1 (0.12%) Bitbucket
4 1 (0.12%) Eclipse
4 1 (0.12%) Git (software)
4 1 (0.12%) PowerBuilder
4 1 (0.12%) Subversion
General
1 77 (9.03%) Finance
2 37 (4.34%) Multimedia
3 31 (3.63%) Manufacturing
4 30 (3.52%) Telecoms
5 26 (3.05%) Law
6 21 (2.46%) Marketing
6 21 (2.46%) Public Sector
7 17 (1.99%) Legal
8 8 (0.94%) Banking
8 8 (0.94%) German Language
8 8 (0.94%) Pharmaceutical
8 8 (0.94%) Retail
9 7 (0.82%) Advertising
10 6 (0.70%) Electronics
11 3 (0.35%) Back Office
11 3 (0.35%) Housing Association
11 3 (0.35%) Spanish Language
12 2 (0.23%) Billing
12 2 (0.23%) French Language
12 2 (0.23%) Korean Language
Libraries, Frameworks & Software Standards
1 7 (0.82%) HTML
2 6 (0.70%) Web Services
3 5 (0.59%) CSS
4 4 (0.47%) .NET
4 4 (0.47%) Elastic Stack
5 3 (0.35%) ASP.NET
5 3 (0.35%) XML
6 2 (0.23%) EDI
6 2 (0.23%) LDAP
6 2 (0.23%) XMPP
7 1 (0.12%) ADSI
7 1 (0.12%) Ajax
7 1 (0.12%) COM
7 1 (0.12%) JavaBeans
7 1 (0.12%) jQuery
7 1 (0.12%) JSON
7 1 (0.12%) LAMP
7 1 (0.12%) REST
7 1 (0.12%) WF
7 1 (0.12%) WSH
Miscellaneous
1 58 (6.80%) Self-Motivation
2 55 (6.45%) Driving Licence
3 46 (5.39%) Analytical Skills
4 30 (3.52%) Data Centre
5 27 (3.17%) Management Information System
6 15 (1.76%) Video Conferencing
7 11 (1.29%) iPad
8 9 (1.06%) iPhone
9 8 (0.94%) Life Science
9 8 (0.94%) Replication
10 7 (0.82%) Blackberry
10 7 (0.82%) Client/Server
11 6 (0.70%) EPoS
12 5 (0.59%) Smartphone
13 4 (0.47%) AS400
13 4 (0.47%) Enterprise Software
13 4 (0.47%) User Experience
14 3 (0.35%) Clustering
14 3 (0.35%) NHS
14 3 (0.35%) PKI
Operating Systems
1 523 (61.31%) Windows
2 242 (28.37%) Windows Server
3 219 (25.67%) Windows 10
4 92 (10.79%) Windows Server 2012
5 77 (9.03%) Windows 7
6 74 (8.68%) Linux
7 69 (8.09%) Windows Server 2016
8 50 (5.86%) Windows Server 2008
9 34 (3.99%) Android
10 21 (2.46%) Windows 8
11 16 (1.88%) Windows Server 2019
12 15 (1.76%) Mac OS
13 12 (1.41%) Apple iOS
14 10 (1.17%) Unix
15 6 (0.70%) Mac OS X
15 6 (0.70%) Windows Server 2003
16 4 (0.47%) VMS
17 3 (0.35%) Debian
17 3 (0.35%) Red Hat Enterprise Linux
18 2 (0.23%) CentOS
Processes & Methodologies
1 142 (16.65%) ITIL
2 130 (15.24%) Problem-Solving
3 34 (3.99%) Mathematics
4 31 (3.63%) Asset Management
5 30 (3.52%) Service Delivery
6 29 (3.40%) Service Management
7 27 (3.17%) CRM
7 27 (3.17%) Infrastructure Engineering
8 25 (2.93%) Incident Management
9 21 (2.46%) ERP
9 21 (2.46%) Project Management
9 21 (2.46%) Time Management
10 20 (2.34%) Mobile Device Management
11 19 (2.23%) Change Management
11 19 (2.23%) Computer Science
12 18 (2.11%) Mentoring
13 17 (1.99%) Migration
13 17 (1.99%) Project Delivery
14 16 (1.88%) Line Management
14 16 (1.88%) Patch Management
Programming Languages
1 77 (9.03%) SQL
2 49 (5.74%) PowerShell
3 31 (3.63%) C
4 7 (0.82%) Java
5 4 (0.47%) Bash Shell
5 4 (0.47%) JavaScript
5 4 (0.47%) VBA
6 3 (0.35%) PHP
6 3 (0.35%) Python
7 2 (0.23%) Perl
7 2 (0.23%) Ruby
7 2 (0.23%) T-SQL
7 2 (0.23%) VB.NET
8 1 (0.12%) C#
8 1 (0.12%) Shell Script
8 1 (0.12%) VBScript
Qualifications
1 62 (7.27%) A+ Certification
2 49 (5.74%) Microsoft Certification
3 41 (4.81%) Degree
4 22 (2.58%) MCP
5 20 (2.34%) SC Cleared
5 20 (2.34%) Security Cleared
6 18 (2.11%) MCSA
6 18 (2.11%) MCSE
6 18 (2.11%) Network+ Certification
7 16 (1.88%) Linux+ Certification
8 15 (1.76%) CompTIA Security+
8 15 (1.76%) Server+ Certification
9 13 (1.52%) MCITP
10 11 (1.29%) DBS Check
11 10 (1.17%) Cisco Certification
11 10 (1.17%) ITIL Certification
12 9 (1.06%) CCNA
13 6 (0.70%) Citrix Certification
13 6 (0.70%) ITIL Foundation Certificate
14 5 (0.59%) Computer Science Degree
Quality Assurance & Compliance
1 64 (7.50%) SLA
2 22 (2.58%) QA
3 12 (1.41%) ISO/IEC 27001
4 11 (1.29%) GDPR
5 3 (0.35%) PCI DSS
5 3 (0.35%) Sarbanes-Oxley
6 2 (0.23%) ISO 9001
7 1 (0.12%) HIPAA
7 1 (0.12%) PMO
System Software
1 397 (46.54%) Active Directory
2 104 (12.19%) VMware Infrastructure
3 87 (10.20%) Hyper-V
4 22 (2.58%) VMware ESXi
5 19 (2.23%) XenApp
6 15 (1.76%) vSphere
6 15 (1.76%) XenDesktop
7 10 (1.17%) Virtual Machines
7 10 (1.17%) VMware Workstation
8 9 (1.06%) Virtual Servers
9 6 (0.70%) Citrix Hypervisor
9 6 (0.70%) Microsoft Virtual Server
10 4 (0.47%) BitLocker
11 3 (0.35%) KVM
11 3 (0.35%) Terminal Services
11 3 (0.35%) Virtual Desktop
11 3 (0.35%) VirtualBox
12 2 (0.23%) Forefront TMG
12 2 (0.23%) Microsoft App-V
12 2 (0.23%) Xen
Systems Management
1 45 (5.28%) SCCM
2 23 (2.70%) Microsoft Intune
3 14 (1.64%) WSUS
4 7 (0.82%) AirWatch
4 7 (0.82%) Backup Exec
5 6 (0.70%) Cisco CUCM
6 5 (0.59%) XenMobile
7 4 (0.47%) vCenter Server
8 3 (0.35%) Jamf Pro
8 3 (0.35%) ServiceCenter
8 3 (0.35%) Systems Management Server (SMS)
8 3 (0.35%) vRealize
9 2 (0.23%) FortiGate
9 2 (0.23%) Grafana
9 2 (0.23%) Norton AntiVirus
9 2 (0.23%) Prometheus
9 2 (0.23%) SCSM
10 1 (0.12%) HAProxy
10 1 (0.12%) Opscode Chef
10 1 (0.12%) Single Sign-On
Vendors
1 380 (44.55%) Microsoft
2 171 (20.05%) VMware
3 123 (14.42%) Cisco
4 86 (10.08%) Citrix
5 53 (6.21%) Apple
6 25 (2.93%) HP
7 20 (2.34%) Google
7 20 (2.34%) SAP
8 17 (1.99%) ServiceNow
9 15 (1.76%) Oracle
10 13 (1.52%) Sophos
11 12 (1.41%) Dell
11 12 (1.41%) Sage
12 11 (1.29%) Adobe
12 11 (1.29%) Fortinet
12 11 (1.29%) Symantec
13 10 (1.17%) Autodesk
13 10 (1.17%) Meraki
14 9 (1.06%) McAfee
15 8 (0.94%) Avaya