IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 30 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 86 86 158
Rank change year-on-year 0 +72 +123
Permanent jobs requiring an IT Support 1,594 3,059 2,433
As % of all permanent jobs advertised in the UK 3.06% 3.11% 2.34%
As % of the Job Titles category 3.39% 3.29% 2.56%
Number of salaries quoted 1,082 2,638 1,392
10th Percentile £22,425 £22,000 £22,500
25th Percentile £26,000 £25,000 £26,000
Median annual salary (50th Percentile) £31,500 £29,000 £30,500
Median % change year-on-year +8.62% -4.92% +5.17%
75th Percentile £38,750 £35,000 £37,250
90th Percentile £48,750 £43,000 £45,750
UK excluding London median annual salary £30,000 £28,000 £29,000
% change year-on-year +7.14% -3.45% +5.45%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,971 93,051 95,196
% of permanent jobs with a recognized job title 90.06% 94.62% 91.53%
Number of salaries quoted 27,308 66,827 59,871
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,500 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,750 £60,000
Median % change year-on-year +9.00% -12.08% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,344 £50,000 £52,500
% change year-on-year +4.69% -4.76% +5.00%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 30 April 2025.

Salary histogram for IT Support in the UK

IT Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +3 1,547 £31,500 +8.62% 395
UK excluding London 0 1,318 £30,000 +7.14% 326
Midlands +27 491 £28,500 +7.55% 72
Work from Home +60 378 £32,000 +6.67% 107
North of England -17 358 £29,750 +6.25% 84
West Midlands +38 316 £30,000 +9.09% 26
South East -36 256 £29,500 -1.67% 87
London -15 253 £40,000 +14.29% 94
Yorkshire +25 227 £29,250 +4.46% 41
East Midlands +15 175 £28,000 +7.69% 46
East of England -39 116 £32,500 +18.18% 32
North West -66 114 £30,000 +7.14% 36
South West -29 73 £32,500 +16.07% 37
Scotland +48 23 £27,500 - 15
North East +10 17 £27,500 -15.38% 8
Wales -19 3 £29,103 +5.83% 7

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,040 (65.24%) Windows
2 783 (49.12%) Social Skills
3 775 (48.62%) Microsoft
4 710 (44.54%) Problem-Solving
5 637 (39.96%) Microsoft 365
6 510 (31.99%) Active Directory
7 356 (22.33%) Customer Service
8 343 (21.52%) Azure
9 315 (19.76%) ITIL
10 296 (18.57%) Degree
11 287 (18.01%) AWS
12 246 (15.43%) Mathematics
12 246 (15.43%) Driving Licence
13 219 (13.74%) Enterprise Software
13 219 (13.74%) Line Management
14 218 (13.68%) Windows 10
14 218 (13.68%) Windows Server
15 216 (13.55%) Presentation Skills
16 205 (12.86%) Microsoft Office
17 203 (12.74%) Cisco
18 191 (11.98%) SharePoint
19 190 (11.92%) Linux
20 179 (11.23%) Microsoft Exchange
21 178 (11.17%) Microsoft Certification
22 174 (10.92%) Cybersecurity
23 155 (9.72%) Mentoring
24 151 (9.47%) ITSM
25 147 (9.22%) Microsoft Intune
26 142 (8.91%) Firewall
27 139 (8.72%) DNS

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 191 (11.98%) SharePoint
2 179 (11.23%) Microsoft Exchange
3 50 (3.14%) Confluence
4 16 (1.00%) IIS
5 9 (0.56%) WordPress
6 8 (0.50%) Apache
7 6 (0.38%) Tomcat
8 4 (0.25%) IBM Domino
9 2 (0.13%) Exchange Server 2013
9 2 (0.13%) SAP Portal
10 1 (0.063%) Alfresco
10 1 (0.063%) CMS
10 1 (0.063%) Documentum
10 1 (0.063%) Exchange Server 2003
10 1 (0.063%) Exchange Server 2007
10 1 (0.063%) Exchange Server 2010
10 1 (0.063%) nginx
Applications
1 205 (12.86%) Microsoft Office
2 47 (2.95%) Microsoft Excel
3 26 (1.63%) Microsoft PowerPoint
4 6 (0.38%) MS Visio
5 5 (0.31%) Spreadsheet
6 4 (0.25%) Chatbot
7 2 (0.13%) Adobe Creative Suite
Business Applications
1 11 (0.69%) NetSuite
2 9 (0.56%) Sage 50
3 6 (0.38%) Dynamics NAV
3 6 (0.38%) Sage 200
4 5 (0.31%) SAP ERP
5 4 (0.25%) Dynamics CRM
5 4 (0.25%) Dynamics GP
6 3 (0.19%) Remedy ITSM
7 2 (0.13%) Carpe Diem
8 1 (0.063%) Dynamics AX
8 1 (0.063%) Eikon
8 1 (0.063%) Temenos T24
Cloud Services
1 637 (39.96%) Microsoft 365
2 343 (21.52%) Azure
3 287 (18.01%) AWS
4 131 (8.22%) Entra ID
5 59 (3.70%) OneDrive
5 59 (3.70%) SaaS
6 27 (1.69%) Power Platform
7 18 (1.13%) Cloud Computing
7 18 (1.13%) Mimecast
8 17 (1.07%) Power Automate
9 16 (1.00%) Google Workspace
9 16 (1.00%) Microsoft Copilot
10 12 (0.75%) Dynamics 365
10 12 (0.75%) GCP
11 11 (0.69%) PowerApps
12 6 (0.38%) Google Docs
13 5 (0.31%) Amazon EC2
13 5 (0.31%) PaaS
13 5 (0.31%) Salesforce Service Cloud
13 5 (0.31%) WhatsApp
Communications & Networking
1 142 (8.91%) Firewall
2 139 (8.72%) DNS
3 129 (8.09%) LAN
4 125 (7.84%) Internet
5 121 (7.59%) WAN
6 117 (7.34%) Network Security
7 102 (6.40%) VoIP
8 101 (6.34%) DHCP
9 99 (6.21%) VPN
10 95 (5.96%) WLAN
11 74 (4.64%) TCP/IP
12 59 (3.70%) VLAN
13 56 (3.51%) Wi-Fi
14 40 (2.51%) Cisco IOS
15 33 (2.07%) Wireless
16 26 (1.63%) SAN
17 22 (1.38%) ADSL
18 17 (1.07%) NAS
19 14 (0.88%) SSL
20 13 (0.82%) Remote Desktop
Database & Business Intelligence
1 54 (3.39%) SQL Server
2 18 (1.13%) Amazon RDS
3 14 (0.88%) Power BI
4 8 (0.50%) MySQL
5 5 (0.31%) SQL Server Reporting Services
6 4 (0.25%) FileMaker
6 4 (0.25%) MS Access
6 4 (0.25%) PostgreSQL
6 4 (0.25%) SQL Server Integration Services
7 2 (0.13%) Tableau
8 1 (0.063%) Electronic Patient Records
8 1 (0.063%) MariaDB
8 1 (0.063%) Power Query
Development Applications
1 56 (3.51%) JIRA
2 6 (0.38%) Git
3 1 (0.063%) Visual Studio
General
1 783 (49.12%) Social Skills
2 216 (13.55%) Presentation Skills
3 133 (8.34%) Law
4 114 (7.15%) Analytical Skills
5 84 (5.27%) Finance
6 77 (4.83%) Legal
7 74 (4.64%) Retail
8 69 (4.33%) Organisational Skills
9 66 (4.14%) Telecoms
10 47 (2.95%) Manufacturing
11 24 (1.51%) Inclusion and Diversity
12 21 (1.32%) Public Sector
13 17 (1.07%) Marketing
14 16 (1.00%) Automotive
15 15 (0.94%) Pharmaceutical
16 11 (0.69%) Electronics
17 9 (0.56%) Advertising
18 5 (0.31%) Documentation Skills
19 4 (0.25%) Banking
19 4 (0.25%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (0.88%) 802.1X
2 10 (0.63%) CSS
2 10 (0.63%) HTML
3 7 (0.44%) EDI
4 4 (0.25%) JSON
4 4 (0.25%) LDAP
4 4 (0.25%) REST
4 4 (0.25%) SOAP
4 4 (0.25%) XML
5 2 (0.13%) .NET
5 2 (0.13%) LAMP
6 1 (0.063%) FIX Protocol
6 1 (0.063%) Software Packaging
6 1 (0.063%) Windows Identity Foundation
6 1 (0.063%) WSH
6 1 (0.063%) XMPP
6 1 (0.063%) X-Windows
Miscellaneous
1 246 (15.43%) Driving Licence
2 219 (13.74%) Enterprise Software
3 67 (4.20%) Self-Motivation
4 56 (3.51%) Onboarding
5 41 (2.57%) CCTV
6 36 (2.26%) Video Conferencing
7 29 (1.82%) EPoS
8 19 (1.19%) Mobile App
9 18 (1.13%) Management Information System
10 17 (1.07%) iPhone
11 13 (0.82%) FMCG
12 10 (0.63%) Client/Server
13 9 (0.56%) Social Media
14 8 (0.50%) Data Centre
15 7 (0.44%) Hedge funds
15 7 (0.44%) Replication
16 6 (0.38%) Clustering
16 6 (0.38%) Digital Signage
16 6 (0.38%) iPad
17 4 (0.25%) Anti-Spyware
Operating Systems
1 1,040 (65.24%) Windows
2 218 (13.68%) Windows 10
2 218 (13.68%) Windows Server
3 190 (11.92%) Linux
4 74 (4.64%) Android
5 67 (4.20%) Mac OS
6 39 (2.45%) Apple iOS
7 32 (2.01%) Windows Server 2016
8 31 (1.94%) Windows Server 2019
9 24 (1.51%) Mac OS X
10 23 (1.44%) Windows 7
11 15 (0.94%) Windows Server 2012
12 10 (0.63%) Unix
13 9 (0.56%) Red Hat Enterprise Linux
14 2 (0.13%) Ubuntu
15 1 (0.063%) Debian
15 1 (0.063%) OpenBSD
15 1 (0.063%) Windows Mobile
15 1 (0.063%) Windows Vista
15 1 (0.063%) Windows XP
Processes & Methodologies
1 710 (44.54%) Problem-Solving
2 356 (22.33%) Customer Service
3 315 (19.76%) ITIL
4 246 (15.43%) Mathematics
5 219 (13.74%) Line Management
6 174 (10.92%) Cybersecurity
7 155 (9.72%) Mentoring
8 151 (9.47%) ITSM
9 138 (8.66%) Computer Science
10 128 (8.03%) Asset Management
11 112 (7.03%) Network Management
12 105 (6.59%) IT Asset Management
13 81 (5.08%) Service Delivery
14 79 (4.96%) Incident Management
15 63 (3.95%) CRM
16 58 (3.64%) Mobile Device Management
17 56 (3.51%) Continuous Improvement
17 56 (3.51%) Migration
18 53 (3.32%) Service Management
19 52 (3.26%) Agile
Programming Languages
1 120 (7.53%) SQL
2 108 (6.78%) PowerShell
3 24 (1.51%) Python
4 16 (1.00%) JavaScript
5 14 (0.88%) PHP
6 5 (0.31%) Java
6 5 (0.31%) VBA
7 4 (0.25%) C#
7 4 (0.25%) T-SQL
8 3 (0.19%) Bash
9 2 (0.13%) C-shell
9 2 (0.13%) Korn
9 2 (0.13%) Shell Script
9 2 (0.13%) VB
10 1 (0.063%) C
10 1 (0.063%) C++
10 1 (0.063%) VBScript
Qualifications
1 296 (18.57%) Degree
2 178 (11.17%) Microsoft Certification
3 136 (8.53%) Cisco Certification
4 129 (8.09%) CCNA
5 115 (7.21%) MCP
6 108 (6.78%) CCNP
7 106 (6.65%) Computer Science Degree
7 106 (6.65%) MCSE
8 95 (5.96%) LPIC
9 67 (4.20%) A+ Certification
10 46 (2.89%) Network+ Certification
11 35 (2.20%) DBS Check
12 24 (1.51%) Security Cleared
13 17 (1.07%) MCSA
14 13 (0.82%) MCITP
15 12 (0.75%) Azure Certification
15 12 (0.75%) DV Cleared
15 12 (0.75%) ITIL Foundation Certificate
16 10 (0.63%) ITIL Certification
17 9 (0.56%) PMP
Quality Assurance & Compliance
1 100 (6.27%) SLA
2 38 (2.38%) GDPR
3 28 (1.76%) Cyber Essentials
4 18 (1.13%) ISO/IEC 27001
5 12 (0.75%) Cyber Essentials PLUS
6 9 (0.56%) QA
7 8 (0.50%) PCI DSS
8 4 (0.25%) Accessibility
8 4 (0.25%) ISO 9001
9 3 (0.19%) Sarbanes-Oxley
10 1 (0.063%) GxP
10 1 (0.063%) ISO 14001
System Software
1 510 (31.99%) Active Directory
2 66 (4.14%) VMware Infrastructure
3 51 (3.20%) Hyper-V
4 22 (1.38%) Virtual Desktop
5 10 (0.63%) Firmware
5 10 (0.63%) VMware ESXi
6 9 (0.56%) Virtual Servers
7 7 (0.44%) Microsoft Virtual Server
8 2 (0.13%) Docker
9 1 (0.063%) BitLocker
9 1 (0.063%) Virtual Machines
Systems Management
1 147 (9.22%) Microsoft Intune
2 37 (2.32%) SCCM
3 16 (1.00%) Jamf Pro
4 14 (0.88%) WSUS
5 11 (0.69%) Single Sign-On
6 7 (0.44%) Ansible
7 5 (0.31%) AirWatch
7 5 (0.31%) SmoothWall
8 4 (0.25%) Dell DRAC
8 4 (0.25%) Terraform
9 3 (0.19%) Autotask
9 3 (0.19%) Backup Exec
9 3 (0.19%) FortiGate
9 3 (0.19%) PaperCut
10 2 (0.13%) Active Directory Federation Services
10 2 (0.13%) Kubernetes
11 1 (0.063%) Symantec Endpoint Protection
11 1 (0.063%) vCenter Server
Vendors
1 775 (48.62%) Microsoft
2 203 (12.74%) Cisco
3 97 (6.09%) VMware
4 51 (3.20%) ServiceNow
5 44 (2.76%) Apple
6 41 (2.57%) Meraki
7 34 (2.13%) Google
8 31 (1.94%) SAP
9 25 (1.57%) Citrix
9 25 (1.57%) Veeam
10 23 (1.44%) Sage
11 17 (1.07%) HP
11 17 (1.07%) Sophos
12 16 (1.00%) Salesforce
12 16 (1.00%) Zoho
13 15 (0.94%) iManage
14 14 (0.88%) Fortinet
15 10 (0.63%) Aruba
15 10 (0.63%) Oracle
16 9 (0.56%) SonicWALL