IT Support
UK

The median IT Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 7 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Dec 2023
Same period 2022 Same period 2021
Rank 143 238 241
Rank change year-on-year +95 +3 +22
Permanent jobs requiring an IT Support 1,259 1,866 1,987
As % of all permanent jobs advertised in the UK 2.38% 1.52% 1.55%
As % of the Job Titles category 2.49% 1.59% 1.63%
Number of salaries quoted 1,051 1,639 1,719
10th Percentile £24,000 £22,700 £21,158
25th Percentile £26,500 £25,500 £24,000
Median annual salary (50th Percentile) £32,500 £30,000 £28,500
Median % change year-on-year +8.33% +5.26% +1.79%
75th Percentile £38,750 £38,000 £35,000
90th Percentile £47,500 £47,500 £43,750
UK excluding London median annual salary £30,000 £27,500 £27,500
% change year-on-year +9.09% - -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,561 117,203 121,950
% of permanent jobs with a recognized job title 95.43% 95.41% 95.16%
Number of salaries quoted 36,942 73,752 84,378
10th Percentile £31,250 £32,798 £32,125
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 7 December 2023.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 7 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +105 1,187 £32,500 +8.33% 603
UK excluding London +64 796 £30,000 +9.09% 528
London +162 460 £35,000 - 91
Work from Home +87 303 £32,500 - 136
South East +64 229 £30,000 +1.69% 143
North of England +85 191 £30,000 +13.21% 148
Midlands +92 126 £28,500 +3.64% 96
South West +35 124 £32,500 +18.18% 61
Yorkshire +113 108 £30,000 +14.83% 63
West Midlands +96 88 £28,425 +3.36% 50
North West +53 78 £30,000 +9.09% 69
East of England +69 59 £30,000 +9.09% 62
Scotland -8 52 £30,000 - 20
East Midlands +40 37 £31,000 +10.71% 46
Northern Ireland +37 8 £31,250 -16.67% 2
Wales -2 8 £30,000 - 13
North East +35 5 £32,500 +26.21% 20
Channel Islands +10 1 £45,000 -10.00%

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 December 2023, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 871 (69.18%) Windows
2 785 (62.35%) Microsoft 365
3 713 (56.63%) Microsoft
4 658 (52.26%) Active Directory
5 551 (43.76%) Social Skills
6 387 (30.74%) Customer Service
7 386 (30.66%) Windows 10
8 366 (29.07%) Azure
9 256 (20.33%) Windows Server
10 248 (19.70%) Microsoft Office
11 246 (19.54%) Problem-Solving
12 230 (18.27%) ITIL
13 190 (15.09%) Degree
14 187 (14.85%) Android
15 186 (14.77%) WAN
15 186 (14.77%) Cisco
16 180 (14.30%) SharePoint
17 170 (13.50%) SCCM
18 168 (13.34%) Citrix
19 164 (13.03%) Finance
20 162 (12.87%) MS Exchange
21 161 (12.79%) Firewall
22 160 (12.71%) Wireless
23 159 (12.63%) DNS
24 142 (11.28%) VMware
25 132 (10.48%) Driving Licence
25 132 (10.48%) Mobile Device Management
26 127 (10.09%) VPN
26 127 (10.09%) Video Conferencing
27 126 (10.01%) Entra ID

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 180 (14.30%) SharePoint
2 162 (12.87%) MS Exchange
3 12 (0.95%) IIS
4 6 (0.48%) CMS
5 3 (0.24%) WordPress
6 2 (0.16%) Skype for Business
7 1 (0.079%) Blackberry Enterprise Server
7 1 (0.079%) Confluence
7 1 (0.079%) Exchange Server 2000
7 1 (0.079%) Exchange Server 2010
7 1 (0.079%) Exchange Server 2013
7 1 (0.079%) Moodle
Applications
1 248 (19.70%) Microsoft Office
2 30 (2.38%) Microsoft Excel
3 14 (1.11%) Microsoft PowerPoint
4 7 (0.56%) MS Visio
5 3 (0.24%) Spreadsheet
6 2 (0.16%) Acrobat
7 1 (0.079%) AutoCAD
7 1 (0.079%) Microsoft Project
7 1 (0.079%) S-PLUS
7 1 (0.079%) Trello
Business Applications
1 13 (1.03%) Salesforce CRM
2 6 (0.48%) Carpe Diem
3 4 (0.32%) Elite 3E
3 4 (0.32%) Remedy ITSM
4 2 (0.16%) Dynamics CRM
4 2 (0.16%) Sage 50
5 1 (0.079%) Dynamics NAV
5 1 (0.079%) Epicor Tropos
5 1 (0.079%) Magento
5 1 (0.079%) NetSuite
5 1 (0.079%) Primavera
5 1 (0.079%) Sage X3
5 1 (0.079%) SAP ERP
5 1 (0.079%) Shopify
Cloud Services
1 785 (62.35%) Microsoft 365
2 366 (29.07%) Azure
3 126 (10.01%) Entra ID
4 49 (3.89%) AWS
5 30 (2.38%) OneDrive
6 22 (1.75%) WhatsApp
7 20 (1.59%) Power Platform
8 16 (1.27%) Serverless
9 14 (1.11%) Mimecast
9 14 (1.11%) PowerApps
10 12 (0.95%) Dynamics 365
11 10 (0.79%) SaaS
12 8 (0.64%) Google Workspace
12 8 (0.64%) Power Automate
13 6 (0.48%) Azure Stack
13 6 (0.48%) IaaS
14 4 (0.32%) Google Drive
15 3 (0.24%) Adobe Creative Cloud
15 3 (0.24%) Azure DevOps
15 3 (0.24%) Rubrik
Communications & Networking
1 186 (14.77%) WAN
2 161 (12.79%) Firewall
3 160 (12.71%) Wireless
4 159 (12.63%) DNS
5 127 (10.09%) VPN
6 120 (9.53%) DHCP
7 99 (7.86%) Cisco IOS
7 99 (7.86%) SD-WAN
7 99 (7.86%) WebEx
8 88 (6.99%) LAN
9 71 (5.64%) TCP/IP
10 66 (5.24%) VoIP
11 64 (5.08%) Wi-Fi
12 60 (4.77%) VLAN
13 37 (2.94%) Remote Desktop
14 29 (2.30%) Internet
14 29 (2.30%) SAN
15 16 (1.27%) Network Security
16 15 (1.19%) Broadband
17 13 (1.03%) IP Telephony
Database & Business Intelligence
1 44 (3.49%) SQL Server
2 18 (1.43%) Amazon RDS
3 15 (1.19%) SQL Server Integration Services
4 8 (0.64%) Oracle Database
5 7 (0.56%) Power BI
6 5 (0.40%) Geospatial Data
6 5 (0.40%) GIS
6 5 (0.40%) MySQL
6 5 (0.40%) QGIS
7 3 (0.24%) SAP HANA
8 2 (0.16%) Crystal Reports
8 2 (0.16%) MongoDB
8 2 (0.16%) Relational Database
9 1 (0.079%) MS Access
9 1 (0.079%) ObjectStore
9 1 (0.079%) Qlik Sense
9 1 (0.079%) SQL Server Reporting Services
Development Applications
1 13 (1.03%) JIRA
2 4 (0.32%) Git
3 3 (0.24%) Subversion
4 1 (0.079%) Visual Studio
General
1 551 (43.76%) Social Skills
2 164 (13.03%) Finance
3 82 (6.51%) Analytical Skills
3 82 (6.51%) Law
4 72 (5.72%) Legal
5 53 (4.21%) Telecoms
6 47 (3.73%) Retail
7 43 (3.42%) Manufacturing
8 42 (3.34%) Organisational Skills
9 39 (3.10%) Public Sector
10 21 (1.67%) Banking
10 21 (1.67%) Inclusion and Diversity
11 16 (1.27%) Documentation Skills
12 13 (1.03%) Marketing
13 8 (0.64%) Automotive
14 7 (0.56%) Advertising
15 6 (0.48%) Billing
16 5 (0.40%) Back Office
16 5 (0.40%) Financial Institution
16 5 (0.40%) Front Office
Libraries, Frameworks & Software Standards
1 5 (0.40%) XML
2 4 (0.32%) HTML
3 3 (0.24%) ServiceStack
4 1 (0.079%) .NET
4 1 (0.079%) ADSI
4 1 (0.079%) Akka
4 1 (0.079%) CSS
4 1 (0.079%) EDI
4 1 (0.079%) JSON
4 1 (0.079%) OLE
4 1 (0.079%) REST
4 1 (0.079%) SOAP
4 1 (0.079%) WF
Miscellaneous
1 132 (10.48%) Driving Licence
2 127 (10.09%) Video Conferencing
3 96 (7.63%) Wiki
4 51 (4.05%) Self-Motivation
5 22 (1.75%) Life Science
6 21 (1.67%) Smartphone
7 20 (1.59%) Management Information System
7 20 (1.59%) Onboarding
8 17 (1.35%) iPad
8 17 (1.35%) iPhone
9 16 (1.27%) Public Cloud
10 9 (0.71%) Clustering
11 8 (0.64%) CMDB
11 8 (0.64%) NHS
12 7 (0.56%) Client/Server
12 7 (0.56%) Data Centre
12 7 (0.56%) Fibre Optics
13 6 (0.48%) CCTV
14 5 (0.40%) e-Learning
14 5 (0.40%) EPoS
Operating Systems
1 871 (69.18%) Windows
2 386 (30.66%) Windows 10
3 256 (20.33%) Windows Server
4 187 (14.85%) Android
5 77 (6.12%) Apple iOS
6 75 (5.96%) Mac OS
7 64 (5.08%) Windows Server 2016
7 64 (5.08%) Windows Server 2019
8 63 (5.00%) Linux
9 60 (4.77%) Windows Server 2012
10 35 (2.78%) Windows 7
11 10 (0.79%) Windows 8
12 9 (0.71%) Mac OS X
13 6 (0.48%) Windows Mobile
13 6 (0.48%) Windows Server 2008
14 4 (0.32%) Unix
15 2 (0.16%) Ubuntu
15 2 (0.16%) VMS
16 1 (0.079%) Windows XP
Processes & Methodologies
1 387 (30.74%) Customer Service
2 246 (19.54%) Problem-Solving
3 230 (18.27%) ITIL
4 132 (10.48%) Mobile Device Management
5 116 (9.21%) Application Virtualisation
6 107 (8.50%) Computer Science
7 98 (7.78%) Business Continuity
8 96 (7.63%) BCP
8 96 (7.63%) Business Continuity Planning
8 96 (7.63%) Contract Negotiation
9 81 (6.43%) ITSM
10 80 (6.35%) Service Management
11 70 (5.56%) Cybersecurity
12 69 (5.48%) Change Management
13 68 (5.40%) Service Delivery
14 56 (4.45%) Problem Management
15 51 (4.05%) Asset Management
16 50 (3.97%) Incident Management
17 49 (3.89%) Project Management
18 43 (3.42%) Disaster Recovery
Programming Languages
1 75 (5.96%) SQL
2 69 (5.48%) PowerShell
3 11 (0.87%) Python
4 10 (0.79%) Bash
5 7 (0.56%) C#
6 5 (0.40%) JavaScript
7 3 (0.24%) C++
7 3 (0.24%) Java
7 3 (0.24%) PHP
8 2 (0.16%) C
9 1 (0.079%) COBOL
9 1 (0.079%) PL/SQL
9 1 (0.079%) VB
Qualifications
1 190 (15.09%) Degree
2 104 (8.26%) Computer Science Degree
3 98 (7.78%) Master's Degree
4 70 (5.56%) Microsoft Certification
5 55 (4.37%) DBS Check
6 36 (2.86%) Security Cleared
7 26 (2.07%) BPSS Clearance
8 21 (1.67%) A+ Certification
9 19 (1.51%) Cisco Certification
10 18 (1.43%) CCNA
11 17 (1.35%) ITIL Certification
12 16 (1.27%) MCSE
12 16 (1.27%) SC Cleared
13 12 (0.95%) Azure Certification
14 11 (0.87%) Network+ Certification
15 8 (0.64%) Linux+ Certification
15 8 (0.64%) MCP
16 7 (0.56%) HNC
16 7 (0.56%) HND
16 7 (0.56%) MCSA
Quality Assurance & Compliance
1 83 (6.59%) SLA
2 27 (2.14%) Cyber Essentials
3 15 (1.19%) ISO/IEC 27001
4 10 (0.79%) Cyber Essentials PLUS
5 7 (0.56%) NCSC
6 6 (0.48%) GDPR
6 6 (0.48%) JSP 440
7 4 (0.32%) QA
8 3 (0.24%) Accessibility
System Software
1 658 (52.26%) Active Directory
2 105 (8.34%) Hyper-V
3 104 (8.26%) VMware ESXi
4 101 (8.02%) XenApp
5 98 (7.78%) XenDesktop
6 96 (7.63%) Microsoft App-V
7 83 (6.59%) VMware Infrastructure
8 9 (0.71%) Virtual Machines
9 6 (0.48%) Firmware
10 4 (0.32%) BitLocker
10 4 (0.32%) Terminal Services
10 4 (0.32%) Virtual Desktop
10 4 (0.32%) Virtual Servers
11 3 (0.24%) vSphere
12 2 (0.16%) Docker
12 2 (0.16%) VMware Server
13 1 (0.079%) VMware Workstation
Systems Management
1 170 (13.50%) SCCM
2 124 (9.85%) Microsoft Intune
3 87 (6.91%) AirWatch
4 7 (0.56%) FortiGate
4 7 (0.56%) Jamf Pro
5 6 (0.48%) Failover Clustering
6 5 (0.40%) SCOM
7 4 (0.32%) Microsoft Clustering
7 4 (0.32%) Microsoft Data Protection Manager
7 4 (0.32%) ServiceCenter
8 3 (0.24%) Active Directory Federation Services
8 3 (0.24%) Ansible
8 3 (0.24%) Single Sign-On
8 3 (0.24%) Terraform
9 2 (0.16%) Kubernetes
9 2 (0.16%) vCenter Server
9 2 (0.16%) WSUS
10 1 (0.079%) Cisco CUCM
10 1 (0.079%) Malwarebytes
10 1 (0.079%) SCVMM
Vendors
1 713 (56.63%) Microsoft
2 186 (14.77%) Cisco
3 168 (13.34%) Citrix
4 142 (11.28%) VMware
5 95 (7.55%) Apple
6 71 (5.64%) HP
7 51 (4.05%) Dell
8 44 (3.49%) ServiceNow
9 42 (3.34%) Bloomberg
10 36 (2.86%) Veeam
11 29 (2.30%) iManage
12 24 (1.91%) SAP
13 16 (1.27%) Salesforce
14 15 (1.19%) Meraki
15 14 (1.11%) Aderant
15 14 (1.11%) ESET
15 14 (1.11%) Google
16 13 (1.03%) Adobe
16 13 (1.03%) Sophos
17 12 (0.95%) Fortinet