Period
to 4 July 2020

The median annual salary for an IT Support was £28,500 in advertised job vacancies during the 6 months to 4 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
4 Jul 2020
Same period 2019 Same period 2018
Rank 202 194 230
Rank change year-on-year -8 +36 -4
Permanent jobs requiring an IT Support 1,316 2,749 2,808
As % of all permanent jobs advertised in the UK 1.67% 1.87% 1.58%
As % of the Job Titles category 1.75% 1.95% 1.64%
Number of salaries quoted 1,198 2,525 2,565
Median annual salary £28,500 £27,500 £27,500
Median salary % change year-on-year +3.64% - +3.77%
10th Percentile £19,750 £20,000 £19,250
90th Percentile £45,000 £42,500 £43,750
UK excluding London median annual salary £27,500 £26,500 £25,500
% change year-on-year +3.77% +3.92% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 75,040 140,792 170,979
% of permanent IT jobs with a recognized job title 95.10% 95.89% 96.29%
Number of salaries quoted 60,375 112,378 138,885
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 4 July 2020.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 4 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 1,200 £29,000 +5.45% 120
UK excluding London +13 936 £27,500 +3.77% 118
London -50 343 £35,000 +16.67% 15
South East -23 272 £27,500 - 30
North of England +14 175 £25,000 -3.29% 27
South West +42 160 £29,500 +11.32% 18
East of England +53 141 £28,000 +2.75% 12
Midlands +23 107 £27,500 +5.77% 18
North West -3 81 £23,500 -11.32% 12
Yorkshire +46 80 £26,250 +1.94% 13
West Midlands +39 71 £28,500 +9.62% 10
Scotland +89 57 £26,750 -9.42% 7
East Midlands +9 36 £26,250 +2.94% 8
Wales +2 19 £23,750 +6.15% 6
Work from Home +38 14 £36,978 +29.75% 4
North East +10 14 £29,000 +20.83% 2
Northern Ireland +25 5 £23,250 -12.26%

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 4 July 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 891 (67.71%) Windows
2 644 (48.94%) Active Directory
3 591 (44.91%) Microsoft
4 513 (38.98%) Office 365
5 441 (33.51%) Windows Server
6 370 (28.12%) Windows 10
7 319 (24.24%) Microsoft Office
8 286 (21.73%) VMware
9 228 (17.33%) ITIL
10 219 (16.64%) Firewall
11 205 (15.58%) Windows 7
12 199 (15.12%) Problem-Solving
13 175 (13.30%) Azure
13 175 (13.30%) VMware Infrastructure
14 170 (12.92%) DNS
15 168 (12.77%) TCP/IP
15 168 (12.77%) MS Exchange
16 164 (12.46%) LAN
16 164 (12.46%) Windows Server 2012
17 151 (11.47%) WAN
17 151 (11.47%) Linux
18 149 (11.32%) Cisco
19 144 (10.94%) Windows Server 2016
20 135 (10.26%) SQL
21 133 (10.11%) DHCP
22 121 (9.19%) Citrix
23 116 (8.81%) SLA
24 113 (8.59%) Finance
25 112 (8.51%) Hyper-V
26 107 (8.13%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (12.77%) MS Exchange
2 84 (6.38%) SharePoint
3 50 (3.80%) Exchange Server 2010
4 37 (2.81%) Exchange Server 2013
5 30 (2.28%) IIS
6 18 (1.37%) Skype for Business
7 7 (0.53%) Apache
7 7 (0.53%) CMS
7 7 (0.53%) Exchange Server 2007
8 6 (0.46%) Tomcat
9 4 (0.30%) Confluence
9 4 (0.30%) Exchange Server 2003
10 3 (0.23%) Moodle
11 2 (0.15%) WordPress
12 1 (0.076%) Documentum
12 1 (0.076%) Joomla!
12 1 (0.076%) MS Project Server
12 1 (0.076%) nginx
Applications
1 319 (24.24%) Microsoft Office
2 52 (3.95%) Microsoft Excel
3 10 (0.76%) Microsoft PowerPoint
4 8 (0.61%) AutoCAD
5 4 (0.30%) MicroStation
5 4 (0.30%) Revit
5 4 (0.30%) SketchUp
6 1 (0.076%) Acrobat
6 1 (0.076%) Adobe Creative Suite
6 1 (0.076%) Microsoft Project
6 1 (0.076%) MS Visio
6 1 (0.076%) ProjectWise
Business Applications
1 10 (0.76%) Dynamics CRM
2 7 (0.53%) Dynamics NAV
3 6 (0.46%) Sage X3
4 3 (0.23%) Elite 3E
5 2 (0.15%) FastStats
5 2 (0.15%) Unica
6 1 (0.076%) Carpe Diem
6 1 (0.076%) Exchequer
6 1 (0.076%) Infor CloudSuite
6 1 (0.076%) Oracle Applications
6 1 (0.076%) Oracle ERP
6 1 (0.076%) Payment Gateway
6 1 (0.076%) Sage CRM
6 1 (0.076%) Salesforce.com CRM
6 1 (0.076%) Teamcenter
6 1 (0.076%) Temenos T24
6 1 (0.076%) Workfront
Cloud Services
1 513 (38.98%) Office 365
2 175 (13.30%) Azure
3 83 (6.31%) AWS
4 26 (1.98%) GCP
5 24 (1.82%) Azure Active Directory
5 24 (1.82%) G Suite
6 21 (1.60%) SaaS
7 17 (1.29%) OneDrive
8 11 (0.84%) Dynamics 365
9 10 (0.76%) Power Platform
10 9 (0.68%) Cloud Computing
11 8 (0.61%) Mimecast
12 6 (0.46%) Dropbox
12 6 (0.46%) IaaS
12 6 (0.46%) PaaS
13 3 (0.23%) PowerApps
14 2 (0.15%) Google Analytics
15 1 (0.076%) BrowserStack
15 1 (0.076%) SuccessFactors
15 1 (0.076%) Yammer
Communications & Networking
1 219 (16.64%) Firewall
2 170 (12.92%) DNS
3 168 (12.77%) TCP/IP
4 164 (12.46%) LAN
5 151 (11.47%) WAN
6 133 (10.11%) DHCP
7 86 (6.53%) VoIP
8 78 (5.93%) VPN
9 62 (4.71%) Wireless
10 59 (4.48%) Wi-Fi
11 51 (3.88%) Internet
12 33 (2.51%) VLAN
13 32 (2.43%) Skype
14 26 (1.98%) SAN
15 25 (1.90%) Remote Desktop
16 20 (1.52%) Unified Communications
17 14 (1.06%) Network Security
18 12 (0.91%) Wireshark
19 11 (0.84%) Cisco ASA
19 11 (0.84%) Cisco IOS
Database & Business Intelligence
1 90 (6.84%) SQL Server
2 19 (1.44%) MySQL
3 11 (0.84%) SQL Server 2008
4 8 (0.61%) Power BI
4 8 (0.61%) Qlik Sense
5 7 (0.53%) SQL Server 2016
5 7 (0.53%) SQL Server 2017
5 7 (0.53%) SQL Server Reporting Services
6 5 (0.38%) MS Access
6 5 (0.38%) Relational Database
7 4 (0.30%) FileMaker
7 4 (0.30%) SQL Server 2012
8 3 (0.23%) Informix
8 3 (0.23%) Oracle Reports
9 2 (0.15%) Amazon RDS
9 2 (0.15%) CouchDB
9 2 (0.15%) Crystal Reports
9 2 (0.15%) Oracle Database
9 2 (0.15%) SQL Server Integration Services
10 1 (0.076%) Azure SQL Database
Development Applications
1 11 (0.84%) JIRA
2 4 (0.30%) Bazaar
2 4 (0.30%) Team Foundation Server
2 4 (0.30%) Visual Studio
3 3 (0.23%) Git (software)
3 3 (0.23%) Octopus Deploy
4 1 (0.076%) Ant
4 1 (0.076%) Bitbucket Server
4 1 (0.076%) Jenkins
4 1 (0.076%) MSI
4 1 (0.076%) Postman
4 1 (0.076%) PowerBuilder
4 1 (0.076%) Rational DOORS
4 1 (0.076%) Rational Team Concert
4 1 (0.076%) Selenium
4 1 (0.076%) SoapUI
4 1 (0.076%) SQL Server Management Studio (SSMS)
4 1 (0.076%) TeamCity
4 1 (0.076%) Vagrant
General
1 113 (8.59%) Finance
2 47 (3.57%) Telecoms
3 46 (3.50%) Law
4 37 (2.81%) Manufacturing
5 33 (2.51%) Legal
6 29 (2.20%) Public Sector
6 29 (2.20%) Retail
7 26 (1.98%) Marketing
8 18 (1.37%) German Language
9 11 (0.84%) Advertising
9 11 (0.84%) Banking
10 7 (0.53%) Automotive
10 7 (0.53%) Financial Institution
11 6 (0.46%) Billing
12 4 (0.30%) Aerospace
12 4 (0.30%) Mandarin Language
12 4 (0.30%) Multimedia
12 4 (0.30%) Pharmaceutical
13 3 (0.23%) French Language
13 3 (0.23%) Front Office
Libraries, Frameworks & Software Standards
1 33 (2.51%) Web Services
2 21 (1.60%) .NET
3 12 (0.91%) ASP.NET
3 12 (0.91%) HTML
3 12 (0.91%) XML
4 9 (0.68%) CSS
5 6 (0.46%) LDAP
5 6 (0.46%) WSH
6 5 (0.38%) EDI
7 3 (0.23%) COM
7 3 (0.23%) ODBC
7 3 (0.23%) Oracle Fusion
7 3 (0.23%) SOAP
7 3 (0.23%) X-Windows
8 2 (0.15%) ASP.NET MVC
8 2 (0.15%) ASP.NET MVC 5
8 2 (0.15%) FIX Protocol
8 2 (0.15%) REST
8 2 (0.15%) WebRTC
8 2 (0.15%) XSLT
Miscellaneous
1 98 (7.45%) Driving Licence
2 59 (4.48%) Analytical Skills
3 56 (4.26%) Self-Motivation
4 40 (3.04%) Data Centre
5 37 (2.81%) Management Information System
6 34 (2.58%) Video Conferencing
7 26 (1.98%) iPad
8 21 (1.60%) iPhone
9 18 (1.37%) Client/Server
10 16 (1.22%) CMDB
11 14 (1.06%) CCTV
12 11 (0.84%) FMCG
12 11 (0.84%) User Experience
13 10 (0.76%) Enterprise Storage
13 10 (0.76%) EPoS
13 10 (0.76%) Social Media
14 9 (0.68%) Smartphone
15 8 (0.61%) Life Science
16 7 (0.53%) Blackberry
16 7 (0.53%) Replication
Operating Systems
1 891 (67.71%) Windows
2 441 (33.51%) Windows Server
3 370 (28.12%) Windows 10
4 205 (15.58%) Windows 7
5 164 (12.46%) Windows Server 2012
6 151 (11.47%) Linux
7 144 (10.94%) Windows Server 2016
8 67 (5.09%) Windows Server 2008
9 53 (4.03%) Windows 8
10 37 (2.81%) Windows Server 2019
11 31 (2.36%) Apple iOS
12 30 (2.28%) Mac OS X
13 28 (2.13%) Android
14 22 (1.67%) Mac OS
15 18 (1.37%) CentOS
16 15 (1.14%) Unix
17 13 (0.99%) Windows XP
18 6 (0.46%) Red Hat Enterprise Linux
18 6 (0.46%) Ubuntu
18 6 (0.46%) Windows Server 2003
Processes & Methodologies
1 228 (17.33%) ITIL
2 199 (15.12%) Problem-Solving
3 83 (6.31%) Incident Management
4 75 (5.70%) Infrastructure Engineering
5 68 (5.17%) Service Management
6 58 (4.41%) Service Delivery
7 46 (3.50%) Agile Software Development
8 39 (2.96%) Disaster Recovery
8 39 (2.96%) Mentoring
9 38 (2.89%) Migration
9 38 (2.89%) Project Management
10 37 (2.81%) ERP
11 36 (2.74%) Change Management
12 35 (2.66%) Server Management
13 34 (2.58%) CRM
13 34 (2.58%) Time Management
14 33 (2.51%) Continuous Improvement
15 32 (2.43%) DevOps
15 32 (2.43%) ITSM
16 30 (2.28%) Root Cause Analysis
Programming Languages
1 135 (10.26%) SQL
2 80 (6.08%) PowerShell
3 17 (1.29%) VBA
4 15 (1.14%) JavaScript
4 15 (1.14%) Python
5 13 (0.99%) C#
6 12 (0.91%) C
6 12 (0.91%) PHP
7 11 (0.84%) Bash Shell
7 11 (0.84%) VBScript
8 10 (0.76%) Java
8 10 (0.76%) T-SQL
9 5 (0.38%) Perl
9 5 (0.38%) VB
10 4 (0.30%) C++
11 3 (0.23%) Ruby
11 3 (0.23%) Shell Script
12 1 (0.076%) R
12 1 (0.076%) VB.NET
Qualifications
1 107 (8.13%) Microsoft Certification
2 96 (7.29%) Degree
3 68 (5.17%) Security Cleared
4 55 (4.18%) MCSE
4 55 (4.18%) SC Cleared
5 53 (4.03%) MCSA
6 43 (3.27%) Cisco Certification
7 39 (2.96%) CCNA
8 34 (2.58%) MCP
9 27 (2.05%) ITIL Certification
10 17 (1.29%) MCITP
11 15 (1.14%) VMware Certified Professional (VCP)
12 13 (0.99%) A+ Certification
13 11 (0.84%) DBS Check
14 10 (0.76%) CWNA
14 10 (0.76%) MCTS
15 8 (0.61%) Computer Science Degree
16 7 (0.53%) CCA
16 7 (0.53%) CCNP
16 7 (0.53%) MCDST
Quality Assurance & Compliance
1 116 (8.81%) SLA
2 24 (1.82%) ISO/IEC 27001
3 17 (1.29%) QA
4 13 (0.99%) GDPR
5 5 (0.38%) PCI DSS
6 4 (0.30%) COBIT
7 3 (0.23%) ISO/IEC 20000
8 2 (0.15%) ISO 9001
8 2 (0.15%) PMO
9 1 (0.076%) Cyber Essentials
9 1 (0.076%) Data Quality
System Software
1 644 (48.94%) Active Directory
2 175 (13.30%) VMware Infrastructure
3 112 (8.51%) Hyper-V
4 22 (1.67%) VMware ESXi
4 22 (1.67%) vSphere
4 22 (1.67%) XenApp
5 17 (1.29%) Virtual Machines
6 11 (0.84%) XenDesktop
7 9 (0.68%) KVM
7 9 (0.68%) Virtual Servers
7 9 (0.68%) VMware Workstation
8 8 (0.61%) VirtualBox
8 8 (0.61%) VMware Server
9 7 (0.53%) Firmware
10 4 (0.30%) Docker
10 4 (0.30%) Microsoft Virtual Server
10 4 (0.30%) NFS
10 4 (0.30%) Terminal Server
10 4 (0.30%) Terminal Services
10 4 (0.30%) Xen
Systems Management
1 94 (7.14%) SCCM
2 37 (2.81%) WSUS
3 21 (1.60%) Backup Exec
4 15 (1.14%) SCOM
5 12 (0.91%) Microsoft Intune
6 11 (0.84%) Cisco Prime
6 11 (0.84%) McAfee ePO
7 10 (0.76%) Jamf Pro
8 9 (0.68%) FortiGate
9 8 (0.61%) Nagios
10 4 (0.30%) Symantec Endpoint Protection
10 4 (0.30%) vCenter Server
11 3 (0.23%) AirWatch
11 3 (0.23%) Norton AntiVirus
11 3 (0.23%) ZABBIX
12 2 (0.15%) Check_MK
12 2 (0.15%) Nessus
12 2 (0.15%) Puppet
12 2 (0.15%) SCSM
12 2 (0.15%) XenMobile
Vendors
1 591 (44.91%) Microsoft
2 286 (21.73%) VMware
3 149 (11.32%) Cisco
4 121 (9.19%) Citrix
5 73 (5.55%) Apple
6 49 (3.72%) Dell
7 48 (3.65%) HP
8 46 (3.50%) Veeam
9 41 (3.12%) BT
10 39 (2.96%) Google
11 38 (2.89%) Fujitsu
12 34 (2.58%) Meraki
13 26 (1.98%) ServiceNow
14 23 (1.75%) IBM
15 21 (1.60%) Salesforce.com
16 19 (1.44%) McAfee
16 19 (1.44%) SolarWinds
16 19 (1.44%) Symantec
17 18 (1.37%) Oracle
18 17 (1.29%) iManage