IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 17 February 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Feb 2025
Same period 2024 Same period 2023
Rank 123 88 151
Rank change year-on-year -35 +63 +98
Permanent jobs requiring an IT Support 1,474 2,542 2,608
As % of all permanent jobs advertised in the UK 2.45% 3.28% 2.36%
As % of the Job Titles category 2.67% 3.45% 2.50%
Number of salaries quoted 645 2,161 1,583
10th Percentile £24,250 £22,500 £22,500
25th Percentile £26,875 £25,500 £25,750
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - +5.26%
75th Percentile £38,750 £36,930 £37,500
90th Percentile £51,500 £43,000 £45,750
UK excluding London median annual salary £30,000 £28,500 £28,000
% change year-on-year +5.26% +1.79% +4.67%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 55,107 73,701 104,329
% of permanent jobs with a recognized job title 91.73% 95.01% 94.47%
Number of salaries quoted 26,116 55,643 66,028
10th Percentile £35,000 £28,500 £32,500
25th Percentile £45,000 £39,268 £45,000
Median annual salary (50th Percentile) £59,430 £55,000 £60,000
Median % change year-on-year +8.05% -8.33% -
75th Percentile £77,500 £73,750 £82,500
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £54,793 £50,000 £52,500
% change year-on-year +9.59% -4.76% +5.00%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 17 February 2025.

Salary histogram for IT Support in the UK

IT Support
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 17 February 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -34 1,371 £32,500 +8.33% 240
UK excluding London -15 1,199 £30,000 +5.26% 196
Midlands +16 434 £30,000 +13.21% 48
Work from Home -7 321 £32,500 +8.33% 64
West Midlands +28 301 £30,500 +12.96% 25
North of England -27 259 £30,000 +5.26% 50
London -103 254 £40,000 +14.29% 57
South East -68 212 £32,000 +6.67% 43
Yorkshire +26 165 £30,000 +2.73% 15
East Midlands +7 133 £30,000 +15.38% 23
East of England -36 133 £27,500 - 25
South West -40 76 £32,000 +12.28% 27
North West -91 76 £30,000 +7.14% 28
Scotland +18 52 £32,000 +16.36% 6
North East -5 18 £35,000 +7.69% 9
Channel Islands - 14 £37,500 -
Wales -2 8 £35,000 +27.27% 8
Isle of Man - 7 £25,000 -
Northern Ireland +24 6 £27,800 -5.76%

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 February 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,024 (69.47%) Windows
2 742 (50.34%) Microsoft
3 726 (49.25%) Social Skills
4 665 (45.12%) Problem-Solving
5 611 (41.45%) Microsoft 365
6 484 (32.84%) Active Directory
7 348 (23.61%) ITIL
8 341 (23.13%) Degree
9 321 (21.78%) Azure
10 291 (19.74%) Customer Service
11 275 (18.66%) AWS
12 270 (18.32%) Driving Licence
13 255 (17.30%) Linux
14 234 (15.88%) Cisco
15 232 (15.74%) Microsoft Certification
16 221 (14.99%) Mathematics
16 221 (14.99%) Windows 10
17 217 (14.72%) Windows Server
18 216 (14.65%) Line Management
19 214 (14.52%) Enterprise Software
20 211 (14.31%) Presentation Skills
21 204 (13.84%) Microsoft Office
22 198 (13.43%) Mentoring
22 198 (13.43%) Computer Science
23 192 (13.03%) Internet
24 190 (12.89%) Cisco Certification
24 190 (12.89%) CCNA
25 189 (12.82%) MCP
25 189 (12.82%) Asset Management
26 183 (12.42%) SharePoint

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (12.42%) SharePoint
2 173 (11.74%) Microsoft Exchange
3 12 (0.81%) Confluence
4 5 (0.34%) Apache
5 4 (0.27%) WordPress
6 3 (0.20%) Tomcat
7 2 (0.14%) IIS
8 1 (0.068%) CMS
8 1 (0.068%) Exchange Server 2003
8 1 (0.068%) Exchange Server 2007
8 1 (0.068%) Exchange Server 2010
8 1 (0.068%) Exchange Server 2013
8 1 (0.068%) nginx
Applications
1 204 (13.84%) Microsoft Office
2 38 (2.58%) Microsoft Excel
3 28 (1.90%) Microsoft PowerPoint
4 6 (0.41%) Photoshop
5 4 (0.27%) Adobe Premiere
6 3 (0.20%) MS Visio
7 2 (0.14%) Adobe Creative Suite
8 1 (0.068%) Spreadsheet
Business Applications
1 7 (0.47%) Dynamics NAV
1 7 (0.47%) Sage 200
1 7 (0.47%) Sage 50
2 5 (0.34%) Remedy ITSM
3 4 (0.27%) Infor CloudSuite Industrial (formerly SyteLine)
4 3 (0.20%) SAP S/4HANA
5 2 (0.14%) PlanetPress Connect
6 1 (0.068%) Dynamics AX
6 1 (0.068%) Eikon
6 1 (0.068%) Sage X3
Cloud Services
1 611 (41.45%) Microsoft 365
2 321 (21.78%) Azure
3 275 (18.66%) AWS
4 130 (8.82%) Entra ID
5 56 (3.80%) OneDrive
6 32 (2.17%) SaaS
7 25 (1.70%) Mimecast
8 22 (1.49%) GCP
9 21 (1.42%) Google Workspace
10 19 (1.29%) Power Platform
11 16 (1.09%) WhatsApp
12 6 (0.41%) Microsoft Copilot
13 5 (0.34%) Amazon EC2
13 5 (0.34%) Amazon S3
13 5 (0.34%) Power Automate
13 5 (0.34%) PowerApps
13 5 (0.34%) Slack
14 3 (0.20%) Dynamics 365
15 2 (0.14%) Nutanix
15 2 (0.14%) Veeva
Communications & Networking
1 192 (13.03%) Internet
2 177 (12.01%) Network Security
3 165 (11.19%) WLAN
4 162 (10.99%) DNS
5 138 (9.36%) Firewall
6 116 (7.87%) DHCP
7 100 (6.78%) LAN
8 98 (6.65%) VPN
9 95 (6.45%) TCP/IP
10 90 (6.11%) WAN
11 63 (4.27%) VoIP
12 53 (3.60%) Wi-Fi
13 42 (2.85%) VLAN
14 31 (2.10%) Wireless
15 22 (1.49%) SAN
16 19 (1.29%) Remote Desktop
17 15 (1.02%) Cisco IOS
17 15 (1.02%) PBX
17 15 (1.02%) Structured Cabling
18 14 (0.95%) FTP
Database & Business Intelligence
1 48 (3.26%) SQL Server
2 12 (0.81%) MySQL
2 12 (0.81%) Power BI
3 7 (0.47%) Amazon RDS
4 6 (0.41%) SQL Server Reporting Services
5 2 (0.14%) Electronic Patient Records
6 1 (0.068%) MariaDB
6 1 (0.068%) Metadata
6 1 (0.068%) Power Query
6 1 (0.068%) Tableau
Development Applications
1 18 (1.22%) JIRA
2 3 (0.20%) Git
3 2 (0.14%) MSI
4 1 (0.068%) Jenkins
4 1 (0.068%) Visual Studio
General
1 726 (49.25%) Social Skills
2 211 (14.31%) Presentation Skills
3 99 (6.72%) Analytical Skills
4 95 (6.45%) Finance
5 68 (4.61%) Law
6 59 (4.00%) Retail
7 57 (3.87%) Organisational Skills
8 48 (3.26%) Legal
8 48 (3.26%) Telecoms
9 45 (3.05%) Manufacturing
10 25 (1.70%) Inclusion and Diversity
11 12 (0.81%) Marketing
12 10 (0.68%) Advertising
13 8 (0.54%) French Language
13 8 (0.54%) Public Sector
14 7 (0.47%) Aerospace
15 6 (0.41%) Influencing Skills
16 5 (0.34%) Automotive
16 5 (0.34%) Banking
16 5 (0.34%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 11 (0.75%) .NET
2 9 (0.61%) 802.1X
3 8 (0.54%) CSS
3 8 (0.54%) HTML
4 5 (0.34%) LAMP
5 4 (0.27%) EDI
6 3 (0.20%) FIX Protocol
6 3 (0.20%) Unreal Engine
7 2 (0.14%) Django
7 2 (0.14%) Software Packaging
8 1 (0.068%) Web Services
8 1 (0.068%) Windows Identity Foundation
8 1 (0.068%) XMPP
8 1 (0.068%) X-Windows
Miscellaneous
1 270 (18.32%) Driving Licence
2 214 (14.52%) Enterprise Software
3 39 (2.65%) Self-Motivation
4 35 (2.37%) Onboarding
5 33 (2.24%) CCTV
6 32 (2.17%) Video Conferencing
7 17 (1.15%) EPoS
8 15 (1.02%) iPhone
9 13 (0.88%) Data Centre
10 11 (0.75%) Management Information System
11 8 (0.54%) BYOD
11 8 (0.54%) Photography
12 7 (0.47%) Hedge funds
13 6 (0.41%) Client/Server
13 6 (0.41%) Public Cloud
14 5 (0.34%) NHS
14 5 (0.34%) SCADA
15 4 (0.27%) CMDB
15 4 (0.27%) Handset
15 4 (0.27%) Replication
Operating Systems
1 1,024 (69.47%) Windows
2 255 (17.30%) Linux
3 221 (14.99%) Windows 10
4 217 (14.72%) Windows Server
5 63 (4.27%) Mac OS
6 48 (3.26%) Android
7 36 (2.44%) Windows Server 2016
8 35 (2.37%) Apple iOS
9 24 (1.63%) Windows 7
9 24 (1.63%) Windows Server 2019
10 20 (1.36%) Windows Server 2012
11 9 (0.61%) Red Hat Enterprise Linux
12 6 (0.41%) Windows 8
13 4 (0.27%) Mac OS X
13 4 (0.27%) Ubuntu
13 4 (0.27%) Windows Server 2008
14 3 (0.20%) Windows Vista
15 2 (0.14%) CentOS
15 2 (0.14%) Rocky
15 2 (0.14%) VMS
Processes & Methodologies
1 665 (45.12%) Problem-Solving
2 348 (23.61%) ITIL
3 291 (19.74%) Customer Service
4 221 (14.99%) Mathematics
5 216 (14.65%) Line Management
6 198 (13.43%) Computer Science
6 198 (13.43%) Mentoring
7 189 (12.82%) Asset Management
8 180 (12.21%) Network Management
9 165 (11.19%) IT Asset Management
10 111 (7.53%) Cybersecurity
11 93 (6.31%) ITSM
12 66 (4.48%) Service Delivery
13 56 (3.80%) Continuous Improvement
14 53 (3.60%) Incident Management
15 49 (3.32%) Service Management
16 38 (2.58%) Agile
17 37 (2.51%) Project Management
18 36 (2.44%) User Experience
19 35 (2.37%) Change Management
Programming Languages
1 73 (4.95%) SQL
2 72 (4.88%) PowerShell
3 19 (1.29%) Python
4 11 (0.75%) C#
5 9 (0.61%) JavaScript
6 8 (0.54%) Bash
7 6 (0.41%) PHP
8 2 (0.14%) C-shell
8 2 (0.14%) Korn
8 2 (0.14%) Shell Script
8 2 (0.14%) VB
Qualifications
1 341 (23.13%) Degree
2 232 (15.74%) Microsoft Certification
3 190 (12.89%) CCNA
3 190 (12.89%) Cisco Certification
4 189 (12.82%) MCP
5 171 (11.60%) Computer Science Degree
6 168 (11.40%) MCSE
7 165 (11.19%) CCNP
8 162 (10.99%) LPIC
9 58 (3.93%) A+ Certification
10 45 (3.05%) DBS Check
11 31 (2.10%) Network+ Certification
12 25 (1.70%) ITIL Certification
13 18 (1.22%) Security Cleared
14 12 (0.81%) Azure Certification
15 7 (0.47%) SC Cleared
16 5 (0.34%) ITIL Foundation Certificate
17 4 (0.27%) BC Cleared
17 4 (0.27%) MCITP
18 3 (0.20%) DV Cleared
Quality Assurance & Compliance
1 75 (5.09%) SLA
2 17 (1.15%) Cyber Essentials
3 14 (0.95%) ISO/IEC 27001
4 12 (0.81%) GDPR
5 4 (0.27%) QA
6 3 (0.20%) ISO 9001
7 2 (0.14%) Accessibility
7 2 (0.14%) Data Quality
8 1 (0.068%) Cyber Essentials PLUS
8 1 (0.068%) GxP
8 1 (0.068%) ISO 14001
8 1 (0.068%) PCI DSS
8 1 (0.068%) Sarbanes-Oxley
System Software
1 484 (32.84%) Active Directory
2 94 (6.38%) Hyper-V
3 88 (5.97%) VMware Infrastructure
4 29 (1.97%) Virtual Desktop
5 15 (1.02%) Virtual Servers
6 12 (0.81%) VMware ESXi
7 7 (0.47%) Firmware
7 7 (0.47%) Virtual Machines
8 6 (0.41%) Microsoft Virtual Server
9 4 (0.27%) Terminal Services
10 3 (0.20%) Docker
10 3 (0.20%) XenApp
11 1 (0.068%) BitLocker
11 1 (0.068%) vSphere
Systems Management
1 134 (9.09%) Microsoft Intune
2 49 (3.32%) SCCM
3 20 (1.36%) WSUS
4 19 (1.29%) Jamf Pro
5 10 (0.68%) Single Sign-On
6 7 (0.47%) Autotask
7 4 (0.27%) Backup Exec
7 4 (0.27%) Terraform
8 3 (0.20%) Kubernetes
9 2 (0.14%) Active Directory Federation Services
9 2 (0.14%) AirWatch
9 2 (0.14%) Ansible
9 2 (0.14%) DameWare
9 2 (0.14%) PaperCut
10 1 (0.068%) Symantec Endpoint Protection
10 1 (0.068%) Systems Management Server (SMS)
Vendors
1 742 (50.34%) Microsoft
2 234 (15.88%) Cisco
3 139 (9.43%) VMware
4 48 (3.26%) Apple
4 48 (3.26%) Google
5 45 (3.05%) ServiceNow
6 39 (2.65%) Citrix
6 39 (2.65%) Meraki
7 30 (2.04%) Veeam
8 20 (1.36%) HP
8 20 (1.36%) Sophos
9 15 (1.02%) Freshdesk
9 15 (1.02%) SAP
10 11 (0.75%) Red Hat
11 10 (0.68%) iManage
12 9 (0.61%) Adobe
12 9 (0.61%) Avaya
12 9 (0.61%) Dell
12 9 (0.61%) Sage
13 8 (0.54%) Oracle