IT Support Job Trends

IT Support
UK

The median IT Support salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 14 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Dec 2025
Same period 2024 Same period 2023
Rank 65 101 128
Rank change year-on-year +36 +27 +110
Permanent jobs requiring an IT Support 2,029 1,590 1,258
As % of all permanent jobs in the UK 3.49% 2.73% 2.55%
As % of the Job Titles category 3.88% 2.90% 2.67%
Number of salaries quoted 1,815 734 1,036
10th Percentile £24,500 £21,250 £24,000
25th Percentile £26,250 £26,250 £26,333
Median annual salary (50th Percentile) £31,000 £32,000 £32,500
Median % change year-on-year -3.13% -1.54% +8.33%
75th Percentile £37,500 £38,750 £38,750
90th Percentile £43,750 £50,000 £47,125
UK excluding London median annual salary £30,500 £30,000 £30,000
% change year-on-year +1.67% - +9.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,344 54,757 47,045
% of permanent jobs with a recognized job title 90.08% 93.89% 95.24%
Number of salaries quoted 32,163 29,820 36,466
10th Percentile £28,500 £32,725 £31,250
25th Percentile £36,250 £43,750 £42,500
Median annual salary (50th Percentile) £55,000 £59,430 £60,000
Median % change year-on-year -7.45% -0.95% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £96,250 £97,500
UK excluding London median annual salary £48,500 £52,500 £52,500
% change year-on-year -7.62% - -

IT Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title relative to all permanent IT jobs advertised.

IT Support job vacancy trend in the UK

IT Support
Salary Trend

Salary distribution trend for IT Support job vacancies in the UK.

Salary distribution trend for IT Support job vacancies in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 14 December 2025.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 14 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +37 1,846 £31,000 -3.13% 388
UK excluding London +21 1,702 £30,500 +1.67% 391
South East +64 451 £31,500 - 107
Work from Home +81 423 £30,000 -7.69% 108
North of England +10 362 £30,750 +2.50% 109
Midlands -10 340 £30,000 - 60
London +85 291 £35,000 -12.50% 68
South West +63 205 £31,000 -1.59% 44
East Midlands +15 202 £30,000 +3.45% 19
East of England +27 197 £30,000 +9.09% 41
North West +67 181 £29,000 -4.13% 62
Yorkshire -10 165 £31,000 +3.33% 40
West Midlands -42 138 £30,500 -2.40% 41
Scotland +46 119 £30,000 +7.14% 26
Wales +19 24 £28,000 -18.84% 15
North East -6 16 £31,500 -3.08% 11
Northern Ireland -10 3 £31,500 +9.00% 1
Channel Islands -5 1 £34,000 -9.33% 1

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 December 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,099 (54.16%) Microsoft
2 1,088 (53.62%) Windows
3 1,004 (49.48%) Microsoft 365
4 760 (37.46%) Problem-Solving
5 734 (36.18%) Active Directory
6 564 (27.80%) Customer Service
7 521 (25.68%) Azure
8 397 (19.57%) Windows Server
9 317 (15.62%) ITIL
10 308 (15.18%) Microsoft Office
11 295 (14.54%) Microsoft Intune
12 286 (14.10%) DNS
13 283 (13.95%) Firewall
14 280 (13.80%) Windows 10
15 271 (13.36%) Entra ID
16 268 (13.21%) DHCP
17 245 (12.07%) SharePoint
18 224 (11.04%) Microsoft Exchange
19 219 (10.79%) Cybersecurity
20 202 (9.96%) Degree
21 178 (8.77%) TCP/IP
22 165 (8.13%) VPN
23 164 (8.08%) ITSM
24 156 (7.69%) VMware
25 155 (7.64%) Hyper-V
26 149 (7.34%) Mentoring
27 141 (6.95%) Microsoft Certification
28 140 (6.90%) Wi-Fi
29 134 (6.60%) Continuous Improvement
30 131 (6.46%) LAN

IT Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 245 (12.07%) SharePoint
2 224 (11.04%) Microsoft Exchange
3 23 (1.13%) IIS
4 12 (0.59%) WordPress
5 7 (0.34%) Exchange Server 2013
6 4 (0.20%) Confluence
7 2 (0.099%) CMS
7 2 (0.099%) Exchange Server 2007
7 2 (0.099%) Exchange Server 2010
8 1 (0.049%) Moodle
8 1 (0.049%) Tomcat
8 1 (0.049%) Umbraco
Applications
1 308 (15.18%) Microsoft Office
2 62 (3.06%) Microsoft Excel
3 39 (1.92%) Microsoft PowerPoint
4 14 (0.69%) Spreadsheet
5 5 (0.25%) MS Visio
5 5 (0.25%) Trello
6 4 (0.20%) Acrobat
7 3 (0.15%) CINEMA 4D
8 2 (0.099%) Adobe Creative Suite
9 1 (0.049%) AutoCAD
9 1 (0.049%) Chatbot
9 1 (0.049%) Photoshop
Business Applications
1 23 (1.13%) Dynamics CRM
2 9 (0.44%) NetSuite
3 4 (0.20%) Visualfiles
4 2 (0.099%) Dynamics NAV
4 2 (0.099%) Elite 3E
5 1 (0.049%) Dynamics AX
5 1 (0.049%) Remedy ITSM
5 1 (0.049%) Salesforce CRM
5 1 (0.049%) Shopify
Cloud Services
1 1,004 (49.48%) Microsoft 365
2 521 (25.68%) Azure
3 271 (13.36%) Entra ID
4 77 (3.79%) OneDrive
5 61 (3.01%) Power Platform
6 46 (2.27%) AWS
7 40 (1.97%) SaaS
8 37 (1.82%) Google Workspace
9 34 (1.68%) Power Automate
10 21 (1.03%) GCP
11 20 (0.99%) PowerApps
12 16 (0.79%) Dynamics 365
13 13 (0.64%) Azure DevOps
14 12 (0.59%) Cloud Computing
15 7 (0.34%) Azure Sentinel
15 7 (0.34%) IaaS
15 7 (0.34%) PaaS
16 5 (0.25%) Adobe Creative Cloud
16 5 (0.25%) Azure AI
16 5 (0.25%) Microsoft Copilot
Communications & Networking
1 286 (14.10%) DNS
2 283 (13.95%) Firewall
3 268 (13.21%) DHCP
4 178 (8.77%) TCP/IP
5 165 (8.13%) VPN
6 140 (6.90%) Wi-Fi
7 131 (6.46%) LAN
8 113 (5.57%) VLAN
9 104 (5.13%) VoIP
10 100 (4.93%) WAN
11 68 (3.35%) Wireless
12 33 (1.63%) Remote Desktop
13 27 (1.33%) Network Security
14 26 (1.28%) SAN
15 17 (0.84%) Internet
16 16 (0.79%) Cisco IOS
17 12 (0.59%) Intranet
18 11 (0.54%) NAS
18 11 (0.54%) SD-WAN
19 9 (0.44%) Unified Communications
Database & Business Intelligence
1 53 (2.61%) SQL Server
2 43 (2.12%) Power BI
3 17 (0.84%) Amazon RDS
4 12 (0.59%) SQL Server Reporting Services
5 6 (0.30%) Oracle Database
5 6 (0.30%) Relational Database
6 5 (0.25%) Metabase
7 4 (0.20%) Data Warehouse
8 3 (0.15%) PostgreSQL
9 1 (0.049%) FileMaker
9 1 (0.049%) MySQL
Development Applications
1 23 (1.13%) JIRA
2 6 (0.30%) Visual Studio
3 3 (0.15%) Appcelerator Titanium
General
1 922 (45.44%) Social Skills
2 142 (7.00%) Analytical Skills
3 139 (6.85%) Manufacturing
4 132 (6.51%) Organisational Skills
5 129 (6.36%) Finance
6 113 (5.57%) Law
7 86 (4.24%) Telecoms
8 80 (3.94%) Legal
9 60 (2.96%) Retail
10 59 (2.91%) Public Sector
11 44 (2.17%) Inclusion and Diversity
12 39 (1.92%) Marketing
13 36 (1.77%) Electronics
14 29 (1.43%) Advertising
15 28 (1.38%) Automotive
16 21 (1.03%) Pharmaceutical
17 20 (0.99%) Documentation Skills
18 12 (0.59%) German Language
19 10 (0.49%) Financial Institution
20 9 (0.44%) Games
Libraries, Frameworks & Software Standards
1 20 (0.99%) .NET
2 18 (0.89%) HTML
3 13 (0.64%) EDI
4 12 (0.59%) .NET Framework
4 12 (0.59%) Entity Framework
4 12 (0.59%) WinForms
5 10 (0.49%) CSS
6 7 (0.34%) ASP.NET
7 5 (0.25%) FreeMarker
8 4 (0.20%) 802.1X
8 4 (0.20%) Software Packaging
9 3 (0.15%) AngularJS
9 3 (0.15%) React
10 1 (0.049%) JSON
10 1 (0.049%) MFC
10 1 (0.049%) XML
Miscellaneous
1 347 (17.10%) Driving Licence
2 201 (9.91%) Onboarding
3 109 (5.37%) Self-Motivation
4 42 (2.07%) Management Information System
5 33 (1.63%) Video Conferencing
6 26 (1.28%) CCTV
7 24 (1.18%) Enterprise Software
8 19 (0.94%) Analytical Mindset
8 19 (0.94%) Client/Server
9 18 (0.89%) FMCG
10 17 (0.84%) Clustering
11 16 (0.79%) Data Centre
11 16 (0.79%) NHS
12 14 (0.69%) EPoS
13 13 (0.64%) Smartphone
14 11 (0.54%) iPad
14 11 (0.54%) iPhone
15 9 (0.44%) e-Learning
16 8 (0.39%) LIMS
16 8 (0.39%) Renewable Energy
Operating Systems
1 1,088 (53.62%) Windows
2 397 (19.57%) Windows Server
3 280 (13.80%) Windows 10
4 112 (5.52%) Mac OS
5 83 (4.09%) Apple iOS
6 69 (3.40%) Android
7 67 (3.30%) Linux
8 61 (3.01%) Windows Server 2019
9 40 (1.97%) Windows Server 2016
10 20 (0.99%) Windows 7
11 14 (0.69%) Mac OS X
11 14 (0.69%) Windows Server 2012
12 10 (0.49%) Windows 8
13 7 (0.34%) Unix
14 6 (0.30%) VMS
15 5 (0.25%) Red Hat Enterprise Linux
16 3 (0.15%) Debian
17 2 (0.099%) Windows Server 2008
18 1 (0.049%) Ubuntu
18 1 (0.049%) Windows 2000
Processes & Methodologies
1 760 (37.46%) Problem-Solving
2 564 (27.80%) Customer Service
3 317 (15.62%) ITIL
4 219 (10.79%) Cybersecurity
5 164 (8.08%) ITSM
6 149 (7.34%) Mentoring
7 134 (6.60%) Continuous Improvement
8 117 (5.77%) Service Delivery
9 94 (4.63%) Asset Management
10 93 (4.58%) Service Management
11 91 (4.48%) Project Delivery
12 79 (3.89%) Collaborative Working
13 72 (3.55%) Incident Management
14 69 (3.40%) Project Management
15 67 (3.30%) Business Intelligence
15 67 (3.30%) Process Improvement
16 66 (3.25%) Disaster Recovery
17 60 (2.96%) User Experience
18 56 (2.76%) Data Protection
19 54 (2.66%) Computer Science
Programming Languages
1 83 (4.09%) SQL
2 81 (3.99%) PowerShell
3 20 (0.99%) C#
4 19 (0.94%) JavaScript
5 16 (0.79%) Python
6 14 (0.69%) VBScript
7 13 (0.64%) T-SQL
8 11 (0.54%) VBA
9 7 (0.34%) PL/SQL
10 5 (0.25%) Java
10 5 (0.25%) PHP
11 3 (0.15%) Apex Code
11 3 (0.15%) VB.NET
12 2 (0.099%) VB
13 1 (0.049%) Bash
Qualifications
1 202 (9.96%) Degree
2 141 (6.95%) Microsoft Certification
3 83 (4.09%) A+ Certification
4 62 (3.06%) MCP
5 59 (2.91%) DBS Check
6 40 (1.97%) Security Cleared
7 34 (1.68%) Network+ Certification
8 33 (1.63%) SC Cleared
9 30 (1.48%) Computer Science Degree
10 26 (1.28%) MCSA
11 23 (1.13%) ITIL Foundation Certificate
12 22 (1.08%) CCNA
12 22 (1.08%) Cisco Certification
13 19 (0.94%) ITIL Certification
14 16 (0.79%) BPSS Clearance
15 15 (0.74%) MCSE
16 13 (0.64%) Azure Certification
17 12 (0.59%) CISSP
17 12 (0.59%) PMI Certification
17 12 (0.59%) PMP
Quality Assurance & Compliance
1 88 (4.34%) SLA
2 78 (3.84%) Cyber Essentials
3 60 (2.96%) GDPR
4 45 (2.22%) ISO/IEC 27001
5 22 (1.08%) Cyber Essentials PLUS
6 20 (0.99%) QA
7 6 (0.30%) Accessibility
8 5 (0.25%) 21 CFR Part 11
8 5 (0.25%) GxP
9 4 (0.20%) PCI DSS
10 3 (0.15%) NIST
System Software
1 734 (36.18%) Active Directory
2 155 (7.64%) Hyper-V
3 118 (5.82%) VMware Infrastructure
4 23 (1.13%) Virtual Desktop
5 15 (0.74%) Firmware
6 14 (0.69%) Virtual Machines
7 11 (0.54%) Docker
8 8 (0.39%) vSphere
9 6 (0.30%) BitLocker
9 6 (0.30%) VMware ESXi
10 4 (0.20%) VMware Workstation
10 4 (0.20%) XenApp
11 2 (0.099%) XenDesktop
12 1 (0.049%) Virtual Servers
12 1 (0.049%) VMware Server
Systems Management
1 295 (14.54%) Microsoft Intune
2 41 (2.02%) SCCM
3 20 (0.99%) Autotask
4 14 (0.69%) Jamf Pro
4 14 (0.69%) Kubernetes
5 6 (0.30%) vCenter Server
6 5 (0.25%) Active Directory Federation Services
6 5 (0.25%) Failover Clustering
6 5 (0.25%) PaperCut
7 3 (0.15%) FortiGate
8 2 (0.099%) SmoothWall
9 1 (0.049%) AirWatch
9 1 (0.049%) Ansible
9 1 (0.049%) Microsoft Clustering
9 1 (0.049%) Podman
9 1 (0.049%) Proxmox
9 1 (0.049%) Puppet
9 1 (0.049%) RSA Archer
9 1 (0.049%) Symantec Endpoint Protection
9 1 (0.049%) WhatsUp Gold
Vendors
1 1,099 (54.16%) Microsoft
2 156 (7.69%) VMware
3 106 (5.22%) Cisco
4 94 (4.63%) Apple
5 58 (2.86%) Google
6 52 (2.56%) Veeam
7 35 (1.72%) ServiceNow
8 34 (1.68%) Meraki
9 28 (1.38%) HP
10 24 (1.18%) Datto
10 24 (1.18%) SAP
11 20 (0.99%) Adobe
11 20 (0.99%) Sage
12 19 (0.94%) Salesforce
12 19 (0.94%) Zoho
13 18 (0.89%) Citrix
14 17 (0.84%) Mitel
14 17 (0.84%) Oracle
15 16 (0.79%) Sophos
16 14 (0.69%) Dell