Period
to 2 April 2020

The median annual salary for an IT Support was £27,500 in advertised job vacancies during the 6 months to 2 April 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 177 198 228
Rank change year-on-year +21 +30 -12
Permanent jobs requiring an IT Support 2,281 2,594 2,717
As % of all permanent jobs advertised in the UK 1.95% 1.75% 1.54%
As % of the Job Titles category 2.04% 1.83% 1.59%
Number of salaries quoted 2,069 2,356 2,440
Median annual salary £27,500 £27,500 £26,500
Median salary % change year-on-year - +3.77% +0.95%
10th Percentile £19,750 £20,500 £19,000
90th Percentile £42,500 £43,750 £42,500
UK excluding London median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 111,745 142,075 170,719
% of permanent IT jobs with a recognized job title 95.40% 95.97% 96.46%
Number of salaries quoted 89,584 113,392 140,055
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,750 £28,500 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 2 April 2020.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 2,112 £27,500 -1.79% 414
UK excluding London +35 1,510 £26,500 - 371
London +8 722 £31,500 +5.00% 67
South East +9 471 £27,000 - 102
North of England +35 321 £24,000 -7.16% 99
South West +29 210 £28,000 +12.00% 41
East of England +50 196 £27,500 -8.33% 45
Midlands +55 192 £27,500 +5.77% 61
North West -4 155 £23,000 -10.42% 41
Yorkshire +62 138 £25,000 -3.85% 40
West Midlands +42 117 £27,500 +4.76% 33
Scotland +69 76 £28,000 +9.80% 5
East Midlands +38 75 £27,015 +5.94% 28
Wales -11 32 £23,000 -11.54% 16
North East +8 28 £27,000 +1.89% 18
Work from Home +3 25 £30,000 +7.14% 13
Northern Ireland - 13 £24,750 - 2
Channel Islands - 2 £33,000 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 2 April 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,595 (69.93%) Windows
2 1,136 (49.80%) Active Directory
3 1,049 (45.99%) Microsoft
4 981 (43.01%) Office 365
5 742 (32.53%) Windows Server
6 682 (29.90%) Windows 10
7 601 (26.35%) Microsoft Office
8 472 (20.69%) VMware
9 423 (18.54%) ITIL
10 408 (17.89%) Firewall
11 388 (17.01%) Windows 7
12 346 (15.17%) DNS
13 331 (14.51%) MS Exchange
14 321 (14.07%) VMware Infrastructure
15 314 (13.77%) Problem-Solving
16 299 (13.11%) DHCP
17 297 (13.02%) LAN
18 286 (12.54%) Windows Server 2012
19 271 (11.88%) Azure
20 269 (11.79%) TCP/IP
21 259 (11.35%) WAN
22 246 (10.78%) Windows Server 2016
23 234 (10.26%) SQL
24 233 (10.21%) Hyper-V
25 226 (9.91%) Cisco
26 217 (9.51%) Citrix
27 210 (9.21%) Microsoft Certification
28 207 (9.07%) Linux
29 198 (8.68%) Degree
30 182 (7.98%) Finance

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 331 (14.51%) MS Exchange
2 139 (6.09%) SharePoint
3 98 (4.30%) Exchange Server 2010
4 62 (2.72%) Exchange Server 2013
5 34 (1.49%) IIS
6 27 (1.18%) Skype for Business
7 17 (0.75%) CMS
8 13 (0.57%) WordPress
9 12 (0.53%) Exchange Server 2007
10 10 (0.44%) Joomla!
11 8 (0.35%) Confluence
12 5 (0.22%) Apache
13 4 (0.18%) Exchange Server 2003
14 3 (0.13%) Moodle
15 2 (0.088%) Tomcat
16 1 (0.044%) Documentum
16 1 (0.044%) JBoss
16 1 (0.044%) NetWeaver
16 1 (0.044%) nginx
16 1 (0.044%) Site Server
Applications
1 601 (26.35%) Microsoft Office
2 128 (5.61%) Microsoft Excel
3 38 (1.67%) Microsoft PowerPoint
4 23 (1.01%) AutoCAD
5 5 (0.22%) Photoshop
6 4 (0.18%) MicroStation
6 4 (0.18%) Revit
6 4 (0.18%) SketchUp
7 2 (0.088%) Adobe Creative Suite
8 1 (0.044%) Acrobat
8 1 (0.044%) Adobe Illustrator
8 1 (0.044%) InDesign
8 1 (0.044%) Microsoft Project
8 1 (0.044%) MS Visio
8 1 (0.044%) OrCAD
8 1 (0.044%) ProjectWise
8 1 (0.044%) PTC Creo
8 1 (0.044%) SOLIDWORKS
8 1 (0.044%) Spreadsheet
8 1 (0.044%) SPSS
Business Applications
1 17 (0.75%) Dynamics CRM
2 9 (0.39%) Dynamics AX
2 9 (0.39%) Dynamics NAV
3 6 (0.26%) Elite 3E
4 5 (0.22%) Remedy ITSM
5 4 (0.18%) NetSuite
6 3 (0.13%) Unit4 Business World
7 2 (0.088%) Epicor Tropos
7 2 (0.088%) Salesforce.com CRM
8 1 (0.044%) Carpe Diem
8 1 (0.044%) Exchequer
8 1 (0.044%) Oracle Applications
8 1 (0.044%) Oracle ERP
8 1 (0.044%) Payment Gateway
8 1 (0.044%) Sage 200
8 1 (0.044%) Sage CRM
8 1 (0.044%) SAP Business One
8 1 (0.044%) Teamcenter
8 1 (0.044%) Temenos T24
8 1 (0.044%) Visualfiles
Cloud Services
1 981 (43.01%) Office 365
2 271 (11.88%) Azure
3 121 (5.30%) AWS
4 47 (2.06%) G Suite
5 37 (1.62%) Azure Active Directory
6 30 (1.32%) OneDrive
7 28 (1.23%) SaaS
8 24 (1.05%) Dynamics 365
9 22 (0.96%) Mimecast
10 19 (0.83%) GCP
11 16 (0.70%) Adobe Creative Cloud
11 16 (0.70%) Power Platform
12 12 (0.53%) Cloud Computing
13 8 (0.35%) IaaS
14 7 (0.31%) Dropbox
14 7 (0.31%) PowerApps
15 4 (0.18%) PaaS
16 3 (0.13%) Basecamp
16 3 (0.13%) Slack
16 3 (0.13%) Yammer
Communications & Networking
1 408 (17.89%) Firewall
2 346 (15.17%) DNS
3 299 (13.11%) DHCP
4 297 (13.02%) LAN
5 269 (11.79%) TCP/IP
6 259 (11.35%) WAN
7 172 (7.54%) VoIP
8 150 (6.58%) VPN
9 132 (5.79%) Wireless
10 120 (5.26%) Wi-Fi
11 87 (3.81%) Internet
12 80 (3.51%) VLAN
13 69 (3.02%) SAN
14 55 (2.41%) Remote Desktop
15 48 (2.10%) Skype
16 33 (1.45%) Unified Communications
17 30 (1.32%) Ethernet
18 28 (1.23%) Network Security
19 25 (1.10%) WLAN
20 22 (0.96%) Cisco IOS
Database & Business Intelligence
1 168 (7.37%) SQL Server
2 17 (0.75%) MySQL
2 17 (0.75%) SQL Server 2008
2 17 (0.75%) SQL Server 2016
3 14 (0.61%) SQL Server 2012
3 14 (0.61%) SQL Server Reporting Services
4 10 (0.44%) Crystal Reports
4 10 (0.44%) MS Access
4 10 (0.44%) Power BI
5 8 (0.35%) Qlik Sense
5 8 (0.35%) SQL Server Integration Services
6 7 (0.31%) SQL Server 2017
7 6 (0.26%) Relational Database
8 5 (0.22%) FileMaker
9 4 (0.18%) Data Warehouse
9 4 (0.18%) Oracle Reports
10 3 (0.13%) Amazon RDS
10 3 (0.13%) Oracle Database
10 3 (0.13%) SQL Server 2014
11 2 (0.088%) QlikView
Development Applications
1 22 (0.96%) JIRA
2 10 (0.44%) Visual Studio
3 5 (0.22%) Git (software)
3 5 (0.22%) Octopus Deploy
4 4 (0.18%) Bazaar
4 4 (0.18%) Team Foundation Server
5 3 (0.13%) Bitbucket
5 3 (0.13%) Subversion
6 2 (0.088%) Eclipse
6 2 (0.088%) Mercurial
6 2 (0.088%) Rational DOORS
6 2 (0.088%) Rational Team Concert
7 1 (0.044%) Atlassian Bamboo
7 1 (0.044%) Jenkins
7 1 (0.044%) Postman
7 1 (0.044%) Selenium
7 1 (0.044%) SoapUI
7 1 (0.044%) SQL Server Management Studio (SSMS)
7 1 (0.044%) TeamCity
7 1 (0.044%) Vagrant
General
1 182 (7.98%) Finance
2 83 (3.64%) Telecoms
3 76 (3.33%) Retail
4 74 (3.24%) Law
5 70 (3.07%) Legal
6 69 (3.02%) Manufacturing
7 44 (1.93%) Public Sector
8 37 (1.62%) Marketing
9 25 (1.10%) Advertising
10 22 (0.96%) Banking
11 18 (0.79%) Automotive
11 18 (0.79%) German Language
12 10 (0.44%) Front Office
12 10 (0.44%) Publishing
13 9 (0.39%) Local Government
14 8 (0.35%) Aerospace
14 8 (0.35%) Back Office
14 8 (0.35%) Billing
14 8 (0.35%) Pharmaceutical
15 7 (0.31%) Multimedia
Libraries, Frameworks & Software Standards
1 32 (1.40%) .NET
2 29 (1.27%) HTML
3 26 (1.14%) Web Services
4 24 (1.05%) CSS
5 15 (0.66%) ASP.NET
5 15 (0.66%) WSH
6 10 (0.44%) XML
7 9 (0.39%) COM
8 7 (0.31%) LDAP
9 6 (0.26%) HTML5
10 3 (0.13%) EDI
10 3 (0.13%) FIX Protocol
10 3 (0.13%) jQuery
10 3 (0.13%) Oracle Fusion
10 3 (0.13%) X-Windows
11 2 (0.088%) JSP
11 2 (0.088%) LAMP
11 2 (0.088%) ODBC
11 2 (0.088%) SOAP
11 2 (0.088%) XSLT
Miscellaneous
1 159 (6.97%) Driving Licence
2 104 (4.56%) Analytical Skills
3 90 (3.95%) Self-Motivation
4 62 (2.72%) Data Centre
5 60 (2.63%) Management Information System
6 51 (2.24%) Video Conferencing
7 39 (1.71%) iPad
8 36 (1.58%) iPhone
9 28 (1.23%) Client/Server
10 25 (1.10%) CCTV
11 20 (0.88%) User Experience
12 17 (0.75%) Smartphone
13 16 (0.70%) Enterprise Storage
14 15 (0.66%) FMCG
14 15 (0.66%) Graphic Design
14 15 (0.66%) Social Media
15 13 (0.57%) EPoS
16 12 (0.53%) Blackberry
17 9 (0.39%) CMDB
18 8 (0.35%) Fat Client
Operating Systems
1 1,595 (69.93%) Windows
2 742 (32.53%) Windows Server
3 682 (29.90%) Windows 10
4 388 (17.01%) Windows 7
5 286 (12.54%) Windows Server 2012
6 246 (10.78%) Windows Server 2016
7 207 (9.07%) Linux
8 143 (6.27%) Windows Server 2008
9 108 (4.73%) Apple iOS
10 96 (4.21%) Windows 8
11 67 (2.94%) Mac OS
12 65 (2.85%) Android
13 53 (2.32%) Windows Server 2019
14 49 (2.15%) Mac OS X
15 40 (1.75%) Unix
16 29 (1.27%) Windows Server 2003
17 24 (1.05%) CentOS
18 13 (0.57%) Windows XP
19 11 (0.48%) Windows Vista
20 7 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 423 (18.54%) ITIL
2 314 (13.77%) Problem-Solving
3 112 (4.91%) Service Management
4 93 (4.08%) Mentoring
5 84 (3.68%) Change Management
6 83 (3.64%) Infrastructure Engineering
7 79 (3.46%) Project Management
7 79 (3.46%) Time Management
8 76 (3.33%) Incident Management
9 73 (3.20%) Service Delivery
10 68 (2.98%) Migration
11 64 (2.81%) CRM
12 62 (2.72%) Disaster Recovery
13 60 (2.63%) Mobile Device Management
14 58 (2.54%) Asset Management
15 56 (2.46%) Continuous Improvement
15 56 (2.46%) ERP
16 49 (2.15%) Line Management
17 47 (2.06%) Server Management
18 46 (2.02%) Decision-Making
Programming Languages
1 234 (10.26%) SQL
2 93 (4.08%) PowerShell
3 43 (1.89%) C
4 29 (1.27%) VBA
5 26 (1.14%) C#
6 22 (0.96%) JavaScript
7 21 (0.92%) Java
8 20 (0.88%) VBScript
9 17 (0.75%) Python
10 15 (0.66%) VB
11 12 (0.53%) Bash Shell
12 11 (0.48%) T-SQL
13 9 (0.39%) PHP
14 8 (0.35%) Perl
15 5 (0.22%) C++
15 5 (0.22%) Shell Script
16 3 (0.13%) Ruby
17 2 (0.088%) VB.NET
18 1 (0.044%) R
18 1 (0.044%) X++
Qualifications
1 210 (9.21%) Microsoft Certification
2 198 (8.68%) Degree
3 107 (4.69%) MCSA
4 102 (4.47%) MCSE
5 78 (3.42%) Security Cleared
6 66 (2.89%) Cisco Certification
7 61 (2.67%) CCNA
8 57 (2.50%) MCP
9 50 (2.19%) SC Cleared
10 33 (1.45%) DBS Check
11 32 (1.40%) ITIL Certification
12 29 (1.27%) MCITP
12 29 (1.27%) VMware Certified Professional (VCP)
13 20 (0.88%) A+ Certification
14 14 (0.61%) MCTS
15 12 (0.53%) HND
16 11 (0.48%) Computer Science Degree
16 11 (0.48%) DV Cleared
17 10 (0.44%) CWNA
18 9 (0.39%) CCNP
Quality Assurance & Compliance
1 181 (7.94%) SLA
2 51 (2.24%) ISO/IEC 27001
3 18 (0.79%) QA
4 10 (0.44%) PCI DSS
5 9 (0.39%) GDPR
6 8 (0.35%) ISO 9001
7 5 (0.22%) COBIT
8 4 (0.18%) Cyber Essentials
8 4 (0.18%) ISO/IEC 20000
9 2 (0.088%) GAMP
9 2 (0.088%) PMO
10 1 (0.044%) Data Quality
10 1 (0.044%) Sarbanes-Oxley
System Software
1 1,136 (49.80%) Active Directory
2 321 (14.07%) VMware Infrastructure
3 233 (10.21%) Hyper-V
4 46 (2.02%) XenApp
5 44 (1.93%) VMware ESXi
6 35 (1.53%) vSphere
7 27 (1.18%) Virtual Machines
8 20 (0.88%) XenDesktop
9 17 (0.75%) Virtual Servers
10 16 (0.70%) VirtualBox
11 10 (0.44%) Firmware
11 10 (0.44%) KVM
11 10 (0.44%) Terminal Services
12 9 (0.39%) VMware Server
12 9 (0.39%) VMware Workstation
13 8 (0.35%) Microsoft Virtual Server
14 4 (0.18%) BitLocker
14 4 (0.18%) Docker
14 4 (0.18%) Virtual Desktop
14 4 (0.18%) Xen
Systems Management
1 169 (7.41%) SCCM
2 50 (2.19%) WSUS
3 32 (1.40%) Microsoft Intune
4 29 (1.27%) Backup Exec
5 26 (1.14%) Jamf Pro
6 21 (0.92%) SCOM
7 14 (0.61%) vCenter Server
8 13 (0.57%) FortiGate
8 13 (0.57%) Nagios
8 13 (0.57%) Norton AntiVirus
9 12 (0.53%) McAfee ePO
10 11 (0.48%) Cisco Prime
11 8 (0.35%) Failover Clustering
12 7 (0.31%) AirWatch
13 6 (0.26%) Icinga
13 6 (0.26%) Kibana
14 5 (0.22%) Forefront Identity Manager
14 5 (0.22%) Symantec Endpoint Protection
15 3 (0.13%) SCSM
15 3 (0.13%) Terraform
Vendors
1 1,049 (45.99%) Microsoft
2 472 (20.69%) VMware
3 226 (9.91%) Cisco
4 217 (9.51%) Citrix
5 132 (5.79%) Apple
6 84 (3.68%) HP
7 66 (2.89%) Dell
8 62 (2.72%) Veeam
9 53 (2.32%) Google
9 53 (2.32%) Mitel
10 51 (2.24%) Meraki
11 50 (2.19%) iManage
12 41 (1.80%) BT
12 41 (1.80%) Oracle
13 38 (1.67%) Fujitsu
14 36 (1.58%) Avaya
15 31 (1.36%) Adobe
15 31 (1.36%) Symantec
16 26 (1.14%) ServiceNow
17 25 (1.10%) Salesforce.com