Service Delivery Job Trends in Wales

Service Delivery
UK > Wales

The table below provides summary statistics and salary benchmarking for jobs advertised in Wales requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 14 September 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Sep 2026
Same period 2025 Same period 2024
Rank 69 25 53
Rank change year-on-year -44 +28 +16
Permanent jobs citing Service Delivery 72 48 36
As % of all permanent jobs in Wales 2.30% 5.80% 2.38%
As % of the Processes & Methodologies category 3.53% 7.04% 3.64%
Number of salaries quoted 55 34 23
10th Percentile £31,150 £26,250 £26,500
25th Percentile £37,500 £29,750 £35,000
Median annual salary (50th Percentile) £45,000 £36,000 £40,000
Median % change year-on-year +25.00% -10.00% -8.35%
75th Percentile £55,626 £50,000 £50,000
90th Percentile £68,750 £55,250 £52,000
UK median annual salary £48,445 £50,693 £50,000
% change year-on-year -4.43% +1.39% -4.76%

All Process & Methodology Skills
Wales

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wales.

Permanent vacancies with a requirement for process or methodology skills 2,040 682 989
As % of all permanent jobs advertised in Wales 65.11% 82.37% 65.32%
Number of salaries quoted 1,417 509 657
10th Percentile £30,000 £25,087 £29,600
25th Percentile £38,000 £29,750 £35,700
Median annual salary (50th Percentile) £52,500 £48,500 £47,000
Median % change year-on-year +8.25% +3.19% +4.40%
75th Percentile £70,000 £60,000 £62,365
90th Percentile £80,000 £73,750 £72,500
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

Service Delivery
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in Wales.

Service Delivery job vacancy trend in Wales

Service Delivery
Salary Trend in Wales

Salary distribution trend for jobs in Wales citing Service Delivery.

Salary distribution trend for jobs in Wales citing Service Delivery

Service Delivery
Salary Histogram in Wales

Salary distribution for jobs citing Service Delivery in Wales over the 6 months to 14 September 2026.

Salary histogram for Service Delivery in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Wales region over the 6 months to 14 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales -5 65 £45,000 +25.00% 28
West Wales -59 7 £45,000 -10.00% 4
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (19.44%) SharePoint
2 1 (1.39%) Confluence
2 1 (1.39%) Microsoft Exchange
Applications
1 1 (1.39%) Microsoft Excel
1 1 (1.39%) Microsoft PowerPoint
Cloud Services
1 15 (20.83%) Microsoft 365
2 14 (19.44%) Azure
3 2 (2.78%) AWS
3 2 (2.78%) Entra ID
4 1 (1.39%) Power Platform
Communications & Networking
1 16 (22.22%) Firewall
2 8 (11.11%) WAN
3 7 (9.72%) LAN
4 3 (4.17%) Broadband
4 3 (4.17%) RTP
4 3 (4.17%) VLAN
4 3 (4.17%) VoIP
4 3 (4.17%) Wi-Fi
5 1 (1.39%) Converged Networks
5 1 (1.39%) Network Security
5 1 (1.39%) Wireless
Database & Business Intelligence
1 1 (1.39%) Power BI
Development Applications
1 8 (11.11%) JIRA
2 7 (9.72%) Bitbucket
3 4 (5.56%) Git
General
1 40 (55.56%) Social Skills
2 21 (29.17%) Analytical Skills
3 8 (11.11%) Public Sector
4 7 (9.72%) Finance
4 7 (9.72%) Inclusion and Diversity
5 6 (8.33%) Influencing Skills
6 4 (5.56%) Manufacturing
6 4 (5.56%) Organisational Skills
6 4 (5.56%) Telecoms
7 3 (4.17%) Documentation Skills
7 3 (4.17%) Retail
8 2 (2.78%) Military
9 1 (1.39%) Local Government
9 1 (1.39%) Police
9 1 (1.39%) Welsh Language
Job Titles
1 27 (37.50%) Service Manager
2 21 (29.17%) Delivery Manager
2 21 (29.17%) Service Delivery Manager
3 20 (27.78%) IT Manager
4 12 (16.67%) Help Desk Manager
5 11 (15.28%) Senior
6 7 (9.72%) Applications Engineer
6 7 (9.72%) Applications Support
6 7 (9.72%) Applications Support Engineer
6 7 (9.72%) Senior Applications Engineer
6 7 (9.72%) Senior Applications Support
6 7 (9.72%) Senior Support Engineer
6 7 (9.72%) Support Engineer
7 5 (6.94%) Head of Architecture
7 5 (6.94%) Head of Delivery
7 5 (6.94%) Head of Service Delivery
7 5 (6.94%) Technical Delivery Manager
7 5 (6.94%) Technical Manager
7 5 (6.94%) Technical Services Manager
8 4 (5.56%) Senior IT Manager
Miscellaneous
1 8 (11.11%) Management Information System
1 8 (11.11%) Onboarding
2 5 (6.94%) Data Centre
3 4 (5.56%) CMDB
3 4 (5.56%) Enterprise Software
3 4 (5.56%) SCADA
4 3 (4.17%) Virtual Team
5 2 (2.78%) Analytical Mindset
5 2 (2.78%) Operational Technology
6 1 (1.39%) Culture of Ownership
6 1 (1.39%) Driving Licence
Operating Systems
1 18 (25.00%) Windows
2 5 (6.94%) Windows Server
3 1 (1.39%) Linux
3 1 (1.39%) Mac OS
3 1 (1.39%) Unix
Processes & Methodologies
1 30 (41.67%) Continuous Improvement
2 19 (26.39%) ITIL
3 18 (25.00%) Problem-Solving
4 16 (22.22%) Cybersecurity
5 15 (20.83%) Coaching
5 15 (20.83%) Stakeholder Engagement
6 14 (19.44%) Customer Service
6 14 (19.44%) Root Cause Analysis
7 12 (16.67%) CRM
8 11 (15.28%) Customer Experience
9 10 (13.89%) Service Management
9 10 (13.89%) Technical Leadership
10 8 (11.11%) Agile
10 8 (11.11%) ITSM
10 8 (11.11%) Roadmaps
10 8 (11.11%) Stakeholder Management
11 7 (9.72%) Mentoring
11 7 (9.72%) Strategic Thinking
12 6 (8.33%) Collaborative Culture
12 6 (8.33%) Incident Management
Programming Languages
1 7 (9.72%) PowerShell
1 7 (9.72%) SQL
2 4 (5.56%) PL/SQL
Qualifications
1 14 (19.44%) Security Cleared
2 12 (16.67%) SC Cleared
3 11 (15.28%) Degree
4 10 (13.89%) DV Cleared
5 4 (5.56%) Computer Science Degree
6 2 (2.78%) CISM
6 2 (2.78%) CISSP
6 2 (2.78%) IRCA
6 2 (2.78%) PMI Certification
6 2 (2.78%) PMP
7 1 (1.39%) AWS Certification
7 1 (1.39%) Azure Certification
7 1 (1.39%) CCNA
7 1 (1.39%) Cisco Certification
7 1 (1.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (9.72%) JSP 440
1 7 (9.72%) SLA
2 3 (4.17%) Data Quality
2 3 (4.17%) ISO 9001
3 2 (2.78%) GDPR
3 2 (2.78%) ISO/IEC 20000
3 2 (2.78%) QA
4 1 (1.39%) GRC
4 1 (1.39%) ISO/IEC 27001
4 1 (1.39%) NEBOSH
System Software
1 5 (6.94%) Active Directory
2 4 (5.56%) VMware Infrastructure
Vendors
1 19 (26.39%) Microsoft
2 4 (5.56%) ServiceNow
2 4 (5.56%) VMware
3 3 (4.17%) Aruba
3 3 (4.17%) Draytek
3 3 (4.17%) Yealink
4 1 (1.39%) Cisco
4 1 (1.39%) Oracle