Period
to 19 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Wales
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 41 43 111
Rank change year-on-year +2 +68 -44
Permanent jobs citing Service Delivery 114 124 43
As % of all permanent IT jobs advertised in Wales 5.97% 5.82% 1.60%
As % of the Processes & Methodologies category 6.50% 6.41% 1.86%
Number of salaries quoted 69 98 32
Wales median annual salary £45,000 £49,039 £45,000
Median salary % change year-on-year -8.24% +8.97% +12.50%
10th Percentile £26,749 £24,000 £29,000
90th Percentile £65,000 £57,634 £54,975
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,754 1,933 2,306
As % of all permanent IT jobs advertised in Wales 91.88% 90.75% 85.79%
Number of salaries quoted 1,428 1,633 1,940
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £24,000 £22,750
90th Percentile £60,000 £56,250 £53,750
UK median annual salary £50,000 £49,056 £47,500
% change year-on-year +1.92% +3.28% -

Service Delivery
Job Vacancy Trend in Wales

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Delivery in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Wales.

Salary trend for Service Delivery in Wales

Service Delivery
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Delivery in Wales over the 6 months to 19 July 2018.

Salary histogram for Service Delivery in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Wales region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +3 47 £40,210 -18.00% 1
Mid Wales - 38 - - 2
South Wales -13 28 £50,000 +12.36% 11
North Wales -7 1 £55,000 +10.00%
Service Delivery
UK

For the 6 months to 19 July 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Service Delivery.

1 73 (64.04%) Continuous Improvement
2 59 (51.75%) ITIL
2 59 (51.75%) Problem-Solving
3 53 (46.49%) Agile Software Development
4 46 (40.35%) Service Management
5 43 (37.72%) SLA
6 42 (36.84%) Microsoft
7 40 (35.09%) ITSM
7 40 (35.09%) User Experience
7 40 (35.09%) Decision-Making
8 39 (34.21%) Degree
8 39 (34.21%) Stakeholder Management
8 39 (34.21%) Windows
9 34 (29.82%) Linux
9 34 (29.82%) E-Commerce
10 32 (28.07%) Microsoft Certification
10 32 (28.07%) Mentoring
10 32 (28.07%) Amazon AWS
10 32 (28.07%) Proactive Management
11 31 (27.19%) Windows Server
11 31 (27.19%) PowerShell
11 31 (27.19%) Unix
12 30 (26.32%) Enterprise Software
13 26 (22.81%) VMware
14 25 (21.93%) Active Directory
15 24 (21.05%) SQL Server
16 23 (20.18%) Java
16 23 (20.18%) OOP
16 23 (20.18%) OO
16 23 (20.18%) VMware Infrastructure

Service Delivery
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.39%) MS Exchange
2 4 (3.51%) Exchange Server 2013
2 4 (3.51%) SharePoint
3 1 (0.88%) IIS
3 1 (0.88%) SharePoint Server
Applications
1 9 (7.89%) Microsoft Office
2 4 (3.51%) Microsoft Excel
Business Applications
1 4 (3.51%) Oracle EBS
2 1 (0.88%) assyst
Cloud Services
1 32 (28.07%) Amazon AWS
2 23 (20.18%) Microsoft Azure
3 8 (7.02%) Office 365
4 7 (6.14%) IaaS
5 4 (3.51%) Amazon CloudWatch
5 4 (3.51%) Cloud Computing
6 2 (1.75%) Azure Active Directory
7 1 (0.88%) GitHub
Communications & Networking
1 21 (18.42%) DNS
2 13 (11.40%) Firewall
3 9 (7.89%) WAN
4 6 (5.26%) MPLS
5 5 (4.39%) BGP
5 5 (4.39%) DHCP
5 5 (4.39%) OSPF
5 5 (4.39%) RIP
5 5 (4.39%) Wireless
6 3 (2.63%) Cisco ISE
6 3 (2.63%) LAN
7 2 (1.75%) Kerberos
7 2 (1.75%) Network Security
8 1 (0.88%) WLAN
Database & Business Intelligence
1 24 (21.05%) SQL Server
2 10 (8.77%) Oracle Database
3 9 (7.89%) Power BI
4 6 (5.26%) Oracle Database 10g
4 6 (5.26%) Oracle Database 11g
4 6 (5.26%) Oracle Database 12c
4 6 (5.26%) SQL Server Integration Services
5 4 (3.51%) MongoDB
5 4 (3.51%) PostgreSQL
6 2 (1.75%) MS Access
7 1 (0.88%) Relational Database
7 1 (0.88%) SQL Server 2008
Development Applications
1 11 (9.65%) JIRA
2 9 (7.89%) Jenkins
3 1 (0.88%) Team Foundation Server
3 1 (0.88%) Visual Studio
General
1 11 (9.65%) Finance
2 2 (1.75%) Legal
2 2 (1.75%) Telecoms
3 1 (0.88%) Advertising
3 1 (0.88%) Retail
Job Titles
1 20 (17.54%) Infrastructure Engineer
2 16 (14.04%) Software Engineer
3 12 (10.53%) Service Manager
4 10 (8.77%) Delivery Manager
4 10 (8.77%) Support Engineer
5 9 (7.89%) Lead Software Engineer
5 9 (7.89%) Senior Software Engineer
5 9 (7.89%) Services Delivery Manager
6 7 (6.14%) Applications Engineer
6 7 (6.14%) Applications Support
6 7 (6.14%) Applications Support Engineer
6 7 (6.14%) Junior
6 7 (6.14%) Junior Software Engineer
7 6 (5.26%) Database Engineer
8 5 (4.39%) Backup Engineer
8 5 (4.39%) Cloud Engineer
8 5 (4.39%) Cloud Infrastructure Engineer
8 5 (4.39%) Network Infrastructure Engineer
9 4 (3.51%) Head of ICT
9 4 (3.51%) Wintel Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 4 (3.51%) Elastic Stack
2 3 (2.63%) .NET
2 3 (2.63%) ASP.NET
3 2 (1.75%) ADO.NET
3 2 (1.75%) COM
3 2 (1.75%) SAML
4 1 (0.88%) .NET Framework
4 1 (0.88%) CSS
4 1 (0.88%) CSS3
4 1 (0.88%) HTML
4 1 (0.88%) jQuery
4 1 (0.88%) Razor View Engine
4 1 (0.88%) RESTful
4 1 (0.88%) XML
Miscellaneous
1 40 (35.09%) User Experience
2 30 (26.32%) Enterprise Software
3 18 (15.79%) Analytical Skills
3 18 (15.79%) Management Information System
4 7 (6.14%) Driving Licence
5 5 (4.39%) Computer Science
5 5 (4.39%) Distributed Denial-of-Service
6 4 (3.51%) CMDB
7 3 (2.63%) Data Centre
7 3 (2.63%) Public Cloud
8 2 (1.75%) Mobile App
8 2 (1.75%) Security Operations Centre
9 1 (0.88%) Fat Client
9 1 (0.88%) Graphic Design
9 1 (0.88%) iSeries
9 1 (0.88%) NHS
9 1 (0.88%) Self-Motivation
9 1 (0.88%) Thin Client
Operating Systems
1 39 (34.21%) Windows
2 34 (29.82%) Linux
3 31 (27.19%) Unix
3 31 (27.19%) Windows Server
4 13 (11.40%) Windows Server 2012
5 5 (4.39%) Windows 7
6 4 (3.51%) AIX
6 4 (3.51%) Android
6 4 (3.51%) HPUX
6 4 (3.51%) Mac OS X
6 4 (3.51%) Red Hat Enterprise Linux
7 1 (0.88%) Windows 10
Processes & Methodologies
1 73 (64.04%) Continuous Improvement
2 59 (51.75%) ITIL
2 59 (51.75%) Problem-Solving
3 53 (46.49%) Agile Software Development
4 46 (40.35%) Service Management
5 40 (35.09%) Decision-Making
5 40 (35.09%) ITSM
6 39 (34.21%) Stakeholder Management
7 34 (29.82%) E-Commerce
8 32 (28.07%) Mentoring
8 32 (28.07%) Proactive Management
9 23 (20.18%) OO
9 23 (20.18%) OOP
9 23 (20.18%) Software Engineering
9 23 (20.18%) TOGAF
10 22 (19.30%) Incident Management
11 19 (16.67%) Problem Management
12 16 (14.04%) Runbook
13 12 (10.53%) Data Protection
14 11 (9.65%) Coaching
Programming Languages
1 31 (27.19%) PowerShell
2 23 (20.18%) Java
3 13 (11.40%) VB
4 11 (9.65%) SQL
5 4 (3.51%) Bash Shell
5 4 (3.51%) Shell Script
6 3 (2.63%) C#
7 2 (1.75%) VBA
8 1 (0.88%) JavaScript
Qualifications
1 39 (34.21%) Degree
2 32 (28.07%) Microsoft Certification
3 21 (18.42%) ITIL Certification
4 17 (14.91%) MCITP
5 9 (7.89%) MCSE
6 6 (5.26%) MCSA
7 5 (4.39%) CCNA
7 5 (4.39%) Cisco Certification
8 4 (3.51%) OCA
8 4 (3.51%) Oracle Certification
9 3 (2.63%) CCNP
10 2 (1.75%) CITP
11 1 (0.88%) Computer Science Degree
11 1 (0.88%) Master's Degree
11 1 (0.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 43 (37.72%) SLA
2 14 (12.28%) QA
3 1 (0.88%) COBIT
System Software
1 25 (21.93%) Active Directory
2 23 (20.18%) VMware Infrastructure
3 19 (16.67%) Hyper-V
4 7 (6.14%) VMware ESXi
5 4 (3.51%) Microsoft App-V
5 4 (3.51%) VMware Server
6 2 (1.75%) Shibboleth
Systems Management
1 10 (8.77%) NetBackup
2 9 (7.89%) Ansible
2 9 (7.89%) Puppet
3 5 (4.39%) SCCM
4 4 (3.51%) McAfee ePO
4 4 (3.51%) SCOM
4 4 (3.51%) Terraform
4 4 (3.51%) Tivoli
4 4 (3.51%) Tivoli Storage Manager
Vendors
1 42 (36.84%) Microsoft
2 26 (22.81%) VMware
3 21 (18.42%) Oracle
4 20 (17.54%) ServiceNow
5 19 (16.67%) Veeam
6 15 (13.16%) HP
7 11 (9.65%) 3PAR
7 11 (9.65%) McAfee
8 10 (8.77%) Cisco
8 10 (8.77%) F5
8 10 (8.77%) Veritas
9 7 (6.14%) Avaya
9 7 (6.14%) CheckPoint
9 7 (6.14%) Clearswift
9 7 (6.14%) Juniper
9 7 (6.14%) LogRhythm
9 7 (6.14%) Nortel
10 4 (3.51%) BMC
10 4 (3.51%) IBM
10 4 (3.51%) Red Hat