Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > Wales
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 34 82 72
Rank change year-on-year +48 -10 -8
Permanent jobs citing Service Delivery 130 75 81
As % of all permanent IT jobs advertised in Wales 6.70% 3.11% 3.10%
As % of the Processes & Methodologies category 7.45% 3.49% 3.70%
Number of salaries quoted 64 48 65
Wales median annual salary £49,039 £38,750 £40,000
Median salary % change year-on-year +26.55% -3.13% -5.88%
10th Percentile £21,250 £21,500 £23,250
90th Percentile £57,946 £55,250 £76,900
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,745 2,148 2,192
As % of all permanent IT jobs advertised in Wales 89.99% 89.09% 83.76%
Number of salaries quoted 1,448 1,842 1,899
Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.49%
10th Percentile £24,500 £22,500 £22,500
90th Percentile £55,349 £56,250 £55,000
UK median annual salary £50,000 £48,786 £47,500
% change year-on-year +2.49% +2.71% +5.56%

Service Delivery
Job Vacancy Trend in Wales

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Delivery in Wales

Service Delivery
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Wales.

Salary trend for Service Delivery in Wales

Service Delivery
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Delivery in Wales over the 6 months to 17 January 2018.

Salary histogram for Service Delivery in Wales

Service Delivery
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Wales region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +11 48 - - 1
West Wales - 43 £49,039 - 1
South Wales -2 30 £25,500 -32.00% 3
North Wales +1 4 £28,000 -34.12%
Service Delivery
UK

For the 6 months to 17 January 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Service Delivery.

1 68 (52.31%) ITIL
2 58 (44.62%) Service Management
3 55 (42.31%) SLA
4 54 (41.54%) Continuous Improvement
5 52 (40.00%) User Experience
6 48 (36.92%) Stakeholder Management
7 46 (35.38%) ITSM
8 44 (33.85%) Problem Management
9 42 (32.31%) ITIL Certification
10 41 (31.54%) TOGAF
11 39 (30.00%) Amazon AWS
12 36 (27.69%) Coaching
12 36 (27.69%) Linux
13 34 (26.15%) Cisco
13 34 (26.15%) Microsoft Azure
14 33 (25.38%) F5
15 32 (24.62%) Runbook
16 31 (23.85%) Change Control
17 29 (22.31%) Cisco Certification
17 29 (22.31%) CCNA
17 29 (22.31%) SEO
18 28 (21.54%) Wireless
18 28 (21.54%) CCNP
18 28 (21.54%) Business Transformation
18 28 (21.54%) Cisco ISE
18 28 (21.54%) SolarWinds
18 28 (21.54%) Infoblox
18 28 (21.54%) IT Strategy
19 27 (20.77%) Microsoft
20 26 (20.00%) Agile Software Development

Service Delivery
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.08%) SharePoint
Applications
1 5 (3.85%) Microsoft Office
2 4 (3.08%) Microsoft Excel
3 2 (1.54%) Microsoft PowerPoint
Cloud Services
1 39 (30.00%) Amazon AWS
2 34 (26.15%) Microsoft Azure
3 11 (8.46%) IaaS
4 9 (6.92%) Office 365
5 5 (3.85%) AWS CloudFormation
5 5 (3.85%) Bluemix
5 5 (3.85%) IBM Cloud
5 5 (3.85%) PaaS
6 4 (3.08%) OneDrive
7 2 (1.54%) Azure Active Directory
Communications & Networking
1 28 (21.54%) Cisco ISE
1 28 (21.54%) Wireless
2 5 (3.85%) Wireshark
3 4 (3.08%) DNS
4 3 (2.31%) SMS
Database & Business Intelligence
1 20 (15.38%) SQL Server
2 8 (6.15%) Power BI
3 4 (3.08%) Oracle Database
3 4 (3.08%) Oracle Database 10g
3 4 (3.08%) Oracle Database 11g
3 4 (3.08%) Oracle Database 12c
3 4 (3.08%) SQL Server Integration Services
4 3 (2.31%) Data Warehouse
5 2 (1.54%) SQL Server Reporting Services
6 1 (0.77%) GIS
6 1 (0.77%) MS Access
6 1 (0.77%) PowerPivot
Development Applications
1 20 (15.38%) Jenkins
2 6 (4.62%) JIRA
3 1 (0.77%) SQL Server Management Studio (SSMS)
General
1 7 (5.38%) Finance
2 6 (4.62%) Retail
3 3 (2.31%) Welsh Language
4 1 (0.77%) Advertising
4 1 (0.77%) Aerospace
Job Titles
1 29 (22.31%) Network Engineer
2 24 (18.46%) Cloud Engineer
3 20 (15.38%) Cloud Infrastructure Engineer
3 20 (15.38%) Infrastructure Engineer
4 19 (14.62%) Senior Cloud Engineer
5 15 (11.54%) Senior Infrastructure Engineer
6 14 (10.77%) Lead Network Engineer
7 13 (10.00%) Lead Software Engineer
7 13 (10.00%) Senior Software Engineer
7 13 (10.00%) Software Engineer
8 9 (6.92%) Service Manager
9 7 (5.38%) Support Manager
10 6 (4.62%) Analyst
10 6 (4.62%) Delivery Manager
10 6 (4.62%) IT Manager
11 5 (3.85%) Development Manager
11 5 (3.85%) Services Delivery Manager
11 5 (3.85%) Support Engineer
11 5 (3.85%) Systems Manager
11 5 (3.85%) Systems Support
Libraries, Frameworks & Software Standards
1 5 (3.85%) Middleware
1 5 (3.85%) Oracle ADF
1 5 (3.85%) Oracle Fusion
2 4 (3.08%) CSS
2 4 (3.08%) HTML
Miscellaneous
1 52 (40.00%) User Experience
2 16 (12.31%) Enterprise Software
3 11 (8.46%) Management Information System
4 5 (3.85%) Data Centre
4 5 (3.85%) Fintech
5 2 (1.54%) Computer Science
6 1 (0.77%) Analytical Skills
6 1 (0.77%) Driving Licence
6 1 (0.77%) Smartphone
Operating Systems
1 36 (27.69%) Linux
2 21 (16.15%) Windows
3 13 (10.00%) Unix
4 12 (9.23%) Windows Server
5 9 (6.92%) Windows Server 2012
6 7 (5.38%) Windows 10
6 7 (5.38%) Windows 7
7 3 (2.31%) Windows Server 2008
8 1 (0.77%) HPUX
8 1 (0.77%) Solaris
8 1 (0.77%) Windows 8
8 1 (0.77%) Windows Server 2003
Processes & Methodologies
1 68 (52.31%) ITIL
2 58 (44.62%) Service Management
3 54 (41.54%) Continuous Improvement
4 48 (36.92%) Stakeholder Management
5 46 (35.38%) ITSM
6 44 (33.85%) Problem Management
7 41 (31.54%) TOGAF
8 36 (27.69%) Coaching
9 32 (24.62%) Runbook
10 31 (23.85%) Change Control
11 29 (22.31%) SEO
12 28 (21.54%) Business Transformation
12 28 (21.54%) IT Strategy
13 26 (20.00%) Agile Software Development
14 20 (15.38%) Mentoring
14 20 (15.38%) Proactive Management
14 20 (15.38%) Server Virtualisation
15 17 (13.08%) Incident Management
16 14 (10.77%) Customer Requirements
16 14 (10.77%) Software Engineering
Programming Languages
1 15 (11.54%) PowerShell
2 13 (10.00%) Java
3 7 (5.38%) SQL
4 4 (3.08%) JavaScript
4 4 (3.08%) VB
5 1 (0.77%) VBA
Qualifications
1 42 (32.31%) ITIL Certification
2 29 (22.31%) CCNA
2 29 (22.31%) Cisco Certification
3 28 (21.54%) CCNP
4 26 (20.00%) Degree
5 17 (13.08%) Microsoft Certification
6 9 (6.92%) MCSE
7 4 (3.08%) MCITP
7 4 (3.08%) MCSA
8 3 (2.31%) BPSS Clearance
9 2 (1.54%) SC Cleared
9 2 (1.54%) Security Cleared
10 1 (0.77%) CITP
10 1 (0.77%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 55 (42.31%) SLA
2 2 (1.54%) Data Quality
System Software
1 16 (12.31%) VMware Infrastructure
2 10 (7.69%) Hyper-V
3 9 (6.92%) Active Directory
4 6 (4.62%) VMware ESXi
5 5 (3.85%) Docker
Systems Management
1 25 (19.23%) Ansible
1 25 (19.23%) Puppet
2 5 (3.85%) Opscode Chef
2 5 (3.85%) SCCM
2 5 (3.85%) Terraform
3 4 (3.08%) NetBackup
4 2 (1.54%) Forefront Identity Manager
Vendors
1 34 (26.15%) Cisco
2 33 (25.38%) F5
3 28 (21.54%) Infoblox
3 28 (21.54%) SolarWinds
4 27 (20.77%) Microsoft
5 16 (12.31%) VMware
6 13 (10.00%) Oracle
7 5 (3.85%) AppDynamics
7 5 (3.85%) CheckPoint
7 5 (3.85%) Juniper
7 5 (3.85%) Splunk
7 5 (3.85%) Vyatta
8 4 (3.08%) 3PAR
8 4 (3.08%) Citrix
8 4 (3.08%) HP
8 4 (3.08%) Veeam
8 4 (3.08%) Veritas
9 3 (2.31%) SAP
10 2 (1.54%) ServiceNow