Period
to 20 October 2018

The median annual salary for a Help Desk Support was £21,500 in advertised job vacancies in the West Midlands during the 6 months to 20 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > West Midlands
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 263 312 324
Rank change year-on-year +49 +12 -20
Permanent jobs requiring a Help Desk Support 31 13 25
As % of all permanent IT jobs advertised in the West Midlands 0.36% 0.13% 0.21%
As % of the Job Titles category 0.37% 0.14% 0.22%
Number of salaries quoted 30 13 28
West Midlands median annual salary £21,500 £20,500 £22,000
Median salary % change year-on-year +4.88% -6.82% -6.48%
10th Percentile £18,500 £17,600 £18,850
90th Percentile £22,750 £36,400 £25,325
England median annual salary £23,000 £23,500 £23,000
% change year-on-year -2.13% +2.17% +2.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,272 9,526 11,326
% of permanent IT jobs with a recognized job title 96.46% 96.42% 96.20%
Number of salaries quoted 6,435 7,913 8,955
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £24,000 £23,250
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Help Desk Support
Job Vacancy Trend in the West Midlands

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Help Desk Support in the West Midlands

Help Desk Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the West Midlands.

Salary trend for Help Desk Support in the West Midlands

Help Desk Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the West Midlands region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +22 14 £22,500 -2.17% 1
Birmingham +18 12 £20,000 -46.67%
Dudley - 2 £20,500 -
Shropshire +16 1 - -
Worcestershire +1 1 £20,750 +1.22% 1
Halesowen - 1 £24,000 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 October 2018, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Help Desk Support in the job title.

1 27 (87.10%) Windows
2 26 (83.87%) Active Directory
3 23 (74.19%) Microsoft
4 21 (67.74%) MS Exchange
5 16 (51.61%) Problem-Solving
6 14 (45.16%) Self-Motivation
6 14 (45.16%) ITIL
7 13 (41.94%) Internet
8 12 (38.71%) Management Information System
8 12 (38.71%) Service Management
8 12 (38.71%) SharePoint
8 12 (38.71%) ITIL V3
9 11 (35.48%) Windows 7
10 9 (29.03%) Microsoft Office
11 7 (22.58%) DHCP
11 7 (22.58%) Finance
11 7 (22.58%) Office 365
11 7 (22.58%) Break/Fix
12 6 (19.35%) Windows Server
12 6 (19.35%) Windows Server 2012
12 6 (19.35%) Windows 10
12 6 (19.35%) Exchange Server 2003
12 6 (19.35%) Windows Server 2003
13 5 (16.13%) TCP/IP
13 5 (16.13%) VPN
13 5 (16.13%) Manufacturing
14 3 (9.68%) Exchange Server 2013
14 3 (9.68%) SLA
15 2 (6.45%) A+ Certification
15 2 (6.45%) EPoS

Help Desk Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (67.74%) MS Exchange
2 12 (38.71%) SharePoint
3 6 (19.35%) Exchange Server 2003
4 3 (9.68%) Exchange Server 2013
5 2 (6.45%) WordPress
Applications
1 9 (29.03%) Microsoft Office
Cloud Services
1 7 (22.58%) Office 365
2 2 (6.45%) Microsoft Azure
Communications & Networking
1 13 (41.94%) Internet
2 7 (22.58%) DHCP
3 5 (16.13%) TCP/IP
3 5 (16.13%) VPN
4 1 (3.23%) DNS
Database & Business Intelligence
1 2 (6.45%) Crystal Reports
General
1 7 (22.58%) Finance
2 5 (16.13%) Manufacturing
3 2 (6.45%) Retail
Miscellaneous
1 14 (45.16%) Self-Motivation
2 12 (38.71%) Management Information System
3 2 (6.45%) Analytical Skills
3 2 (6.45%) CMDB
3 2 (6.45%) EPoS
Operating Systems
1 27 (87.10%) Windows
2 11 (35.48%) Windows 7
3 6 (19.35%) Windows 10
3 6 (19.35%) Windows Server
3 6 (19.35%) Windows Server 2003
3 6 (19.35%) Windows Server 2012
4 2 (6.45%) Android
4 2 (6.45%) Apple iOS
Processes & Methodologies
1 16 (51.61%) Problem-Solving
2 14 (45.16%) ITIL
3 12 (38.71%) ITIL V3
3 12 (38.71%) Service Management
4 7 (22.58%) Break/Fix
5 2 (6.45%) Configuration Management
5 2 (6.45%) Continuous Improvement
5 2 (6.45%) Server Management
6 1 (3.23%) Hardware Maintenance
6 1 (3.23%) Innovative Thinking
6 1 (3.23%) IT Strategy
6 1 (3.23%) Service Delivery
Qualifications
1 2 (6.45%) A+ Certification
2 1 (3.23%) Degree
2 1 (3.23%) MCDST
2 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 26 (83.87%) Active Directory
Vendors
1 23 (74.19%) Microsoft