Period
to 13 November 2019

The median annual salary for a Help Desk Support was £21,500 in advertised job vacancies in the West Midlands during the 6 months to 13 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > West Midlands
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 257 266 317
Rank change year-on-year +9 +51 -3
Permanent jobs requiring a Help Desk Support 11 22 14
As % of all permanent IT jobs advertised in the West Midlands 0.15% 0.26% 0.14%
As % of the Job Titles category 0.15% 0.27% 0.14%
Number of salaries quoted 12 21 14
West Midlands median annual salary £21,500 £21,500 £20,500
Median salary % change year-on-year - +4.88% -6.82%
10th Percentile £19,050 £18,500 £17,713
90th Percentile £25,000 £22,750 £35,225
England median annual salary £24,000 £23,000 £23,500
% change year-on-year +4.35% -2.13% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,133 8,178 9,767
% of permanent IT jobs with a recognized job title 96.37% 96.30% 96.41%
Number of salaries quoted 5,812 6,341 8,058
West Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,489 £23,983
90th Percentile £70,000 £67,500 £63,400
England median annual salary £52,463 £50,000 £50,000
% change year-on-year +4.93% - +5.26%

Help Desk Support
Job Vacancy Trend in the West Midlands

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Help Desk Support in the West Midlands

Help Desk Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the West Midlands.

Salary trend for Help Desk Support in the West Midlands

Help Desk Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the West Midlands region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 7 £21,250 - 1
Coventry +7 2 £24,000 +6.67%
Birmingham +27 1 £21,500 -
Dudley +1 1 £20,000 -2.44%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 13 November 2019, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Help Desk Support in the job title.

1 9 (81.82%) Windows
1 9 (81.82%) Microsoft
2 8 (72.73%) Microsoft Office
2 8 (72.73%) Office 365
3 7 (63.64%) Active Directory
3 7 (63.64%) Citrix
3 7 (63.64%) MS Exchange
4 6 (54.55%) LAN
4 6 (54.55%) TCP/IP
4 6 (54.55%) DNS
4 6 (54.55%) Terminal Server
5 3 (27.27%) Firewall
6 2 (18.18%) ITIL
6 2 (18.18%) Windows Server
7 1 (9.09%) Exchange Server 2013
7 1 (9.09%) Meraki
7 1 (9.09%) VMware
7 1 (9.09%) Internet
7 1 (9.09%) Symantec
7 1 (9.09%) SLA
7 1 (9.09%) Cisco
7 1 (9.09%) Document Management
7 1 (9.09%) Exchange Server 2007
7 1 (9.09%) WatchGuard
7 1 (9.09%) Windows Server 2008
7 1 (9.09%) Hyper-V
7 1 (9.09%) Veeam
7 1 (9.09%) SQL Server
7 1 (9.09%) Exchange Server 2010
7 1 (9.09%) Acronis

Help Desk Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (63.64%) MS Exchange
2 1 (9.09%) Exchange Server 2007
2 1 (9.09%) Exchange Server 2010
2 1 (9.09%) Exchange Server 2013
Applications
1 8 (72.73%) Microsoft Office
Cloud Services
1 8 (72.73%) Office 365
Communications & Networking
1 6 (54.55%) DNS
1 6 (54.55%) LAN
1 6 (54.55%) TCP/IP
2 3 (27.27%) Firewall
3 1 (9.09%) Internet
Database & Business Intelligence
1 1 (9.09%) SQL Server
Operating Systems
1 9 (81.82%) Windows
2 2 (18.18%) Windows Server
3 1 (9.09%) Windows Server 2008
Processes & Methodologies
1 2 (18.18%) ITIL
2 1 (9.09%) Document Management
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 7 (63.64%) Active Directory
2 6 (54.55%) Terminal Server
3 1 (9.09%) Hyper-V
Vendors
1 9 (81.82%) Microsoft
2 7 (63.64%) Citrix
3 1 (9.09%) Acronis
3 1 (9.09%) Cisco
3 1 (9.09%) Meraki
3 1 (9.09%) Symantec
3 1 (9.09%) Veeam
3 1 (9.09%) VMware
3 1 (9.09%) WatchGuard