IT Support Technician Jobs in the West Midlands

IT Support Technician
England > West Midlands

The median IT Support Technician salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 216 272 260
Rank change year-on-year +56 -12 -46
Permanent jobs requiring an IT Support Technician 44 7 20
As % of all permanent jobs advertised in the West Midlands 0.61% 0.10% 0.28%
As % of the Job Titles category 0.65% 0.12% 0.29%
Number of salaries quoted 36 7 17
10th Percentile £24,000 - £21,750
25th Percentile £25,500 £20,500 £23,250
Median annual salary (50th Percentile) £27,500 £27,500 £24,000
Median % change year-on-year - +14.58% +2.13%
75th Percentile £29,500 £33,250 £25,468
90th Percentile £33,750 - £26,950
England median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,806 6,079 6,847
% of permanent jobs with a recognized job title 94.04% 89.99% 94.68%
Number of salaries quoted 5,153 3,364 4,759
10th Percentile £26,250 £29,750 £30,000
25th Percentile £35,000 £38,912 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.82%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

IT Support Technician
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Technician in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Technician in the West Midlands

IT Support Technician
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Technician in the West Midlands.

Salary trend for IT Support Technician in the West Midlands

IT Support Technician
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Technician in the West Midlands over the 6 months to 25 April 2024.

Salary histogram for IT Support Technician in the West Midlands

IT Support Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the West Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Worcestershire -8 12 £27,500 -12.70% 1
Staffordshire - 7 £29,000 -
Birmingham -4 6 £32,500 +3.17% 3
Tipton - 4 £24,000 -
Herefordshire - 4 £27,500 - 1
Wolverhampton - 3 £24,500 -
Warwickshire +50 1 £27,500 - 2
Coventry - 1 £26,000 -
IT Support Technician
England

IT Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 25 April 2024, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Technician in the job title.

1 27 (61.36%) Social Skills
2 22 (50.00%) Microsoft
3 19 (43.18%) Microsoft 365
4 16 (36.36%) Azure
4 16 (36.36%) Active Directory
5 15 (34.09%) Problem-Solving
6 13 (29.55%) Windows
7 12 (27.27%) Entra ID
8 11 (25.00%) Customer Service
8 11 (25.00%) SQL
8 11 (25.00%) Microsoft Certification
8 11 (25.00%) A+ Certification
9 10 (22.73%) Microsoft Office
9 10 (22.73%) Finance
9 10 (22.73%) Local Government
10 8 (18.18%) Firewall
10 8 (18.18%) Data Centre
10 8 (18.18%) Windows Server
11 7 (15.91%) LAN
11 7 (15.91%) Service Delivery
12 6 (13.64%) PostgreSQL
12 6 (13.64%) Wireless
12 6 (13.64%) CCTV
12 6 (13.64%) Google Workspace
12 6 (13.64%) MPLS
12 6 (13.64%) Virtual Machines
12 6 (13.64%) Cyber Essentials
12 6 (13.64%) Cyber Essentials PLUS
12 6 (13.64%) SD-WAN
13 5 (11.36%) User Experience

IT Support Technician Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) Microsoft Exchange
1 3 (6.82%) SharePoint
Applications
1 10 (22.73%) Microsoft Office
2 4 (9.09%) Microsoft Excel
Cloud Services
1 19 (43.18%) Microsoft 365
2 16 (36.36%) Azure
3 12 (27.27%) Entra ID
4 6 (13.64%) Google Workspace
5 2 (4.55%) Azure Sentinel
5 2 (4.55%) OneDrive
6 1 (2.27%) Miro
6 1 (2.27%) Power Platform
Communications & Networking
1 8 (18.18%) Firewall
2 7 (15.91%) LAN
3 6 (13.64%) MPLS
3 6 (13.64%) SD-WAN
3 6 (13.64%) Wireless
4 4 (9.09%) VLAN
4 4 (9.09%) VPN
4 4 (9.09%) Wi-Fi
5 3 (6.82%) TCP/IP
6 2 (4.55%) DHCP
6 2 (4.55%) DNS
6 2 (4.55%) Ethernet
6 2 (4.55%) SMTP
7 1 (2.27%) Intranet
7 1 (2.27%) VoIP
7 1 (2.27%) WAN
Database & Business Intelligence
1 6 (13.64%) PostgreSQL
2 1 (2.27%) Power BI
General
1 27 (61.36%) Social Skills
2 10 (22.73%) Finance
2 10 (22.73%) Local Government
3 5 (11.36%) Analytical Skills
3 5 (11.36%) Legal
4 4 (9.09%) Retail
4 4 (9.09%) Telecoms
5 1 (2.27%) Manufacturing
Miscellaneous
1 8 (18.18%) Data Centre
2 6 (13.64%) CCTV
3 1 (2.27%) Analytical Mindset
3 1 (2.27%) Driving Licence
Operating Systems
1 13 (29.55%) Windows
2 8 (18.18%) Windows Server
3 4 (9.09%) Windows 10
4 2 (4.55%) Windows Server 2016
Processes & Methodologies
1 15 (34.09%) Problem-Solving
2 11 (25.00%) Customer Service
3 7 (15.91%) Service Delivery
4 5 (11.36%) ITSM
4 5 (11.36%) User Experience
5 4 (9.09%) Data Security
5 4 (9.09%) Mobile Device Management
5 4 (9.09%) Multi-Factor Authentication
6 3 (6.82%) Cybersecurity
6 3 (6.82%) ITIL
6 3 (6.82%) Time Management
7 2 (4.55%) Collaborative Working
7 2 (4.55%) Customer Experience
7 2 (4.55%) Facilities Management
7 2 (4.55%) IT Strategy
7 2 (4.55%) Line Management
7 2 (4.55%) Mathematics
7 2 (4.55%) Roadmaps
7 2 (4.55%) Strategic Roadmap
8 1 (2.27%) Project Planning
Programming Languages
1 11 (25.00%) SQL
2 1 (2.27%) Java
Qualifications
1 11 (25.00%) A+ Certification
1 11 (25.00%) Microsoft Certification
2 5 (11.36%) MCITP
3 4 (9.09%) Network+ Certification
4 2 (4.55%) Degree
4 2 (4.55%) MCP
Quality Assurance & Compliance
1 6 (13.64%) Cyber Essentials
1 6 (13.64%) Cyber Essentials PLUS
System Software
1 16 (36.36%) Active Directory
2 6 (13.64%) Virtual Machines
3 2 (4.55%) BitLocker
Systems Management
1 4 (9.09%) AirWatch
2 2 (4.55%) Microsoft Intune
Vendors
1 22 (50.00%) Microsoft
2 4 (9.09%) Google
2 4 (9.09%) VMware
3 3 (6.82%) Veeam
4 2 (4.55%) Datto
4 2 (4.55%) Draytek
4 2 (4.55%) Sage
4 2 (4.55%) Sophos
4 2 (4.55%) Webroot
5 1 (2.27%) Cisco