Period
to 22 November 2017

The median annual salary for an IT Support Technician was £23,000 in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Technician
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 883 866 959
Rank change year-on-year -17 +93 +39
Permanent jobs requiring an IT Support Technician 292 327 311
As % of all permanent IT jobs advertised in England 0.17% 0.18% 0.15%
As % of the Job Titles category 0.18% 0.19% 0.16%
Number of salaries quoted 269 308 284
England median annual salary £23,000 £23,500 £23,625
Median salary % change year-on-year -2.13% -0.53% -5.50%
10th Percentile £18,500 £18,675 £17,825
90th Percentile £29,100 £32,650 £31,713
UK median annual salary £23,000 £23,000 £23,625
% change year-on-year - -2.65% -5.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161995 173250 195876
% of permanent IT jobs with a recognized job title 95.73% 96.51% 96.51%
Number of salaries quoted 131003 146259 164261
England median annual salary £50,000 £47,500 £46,250
Median salary % change year-on-year +5.26% +2.70% +2.78%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

IT Support Technician
Job Vacancy Trend in England

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support Technician in England

IT Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician in England.

Salary trend for IT Support Technician in England

IT Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing IT Support Technician in England over the 6 months to 22 November 2017.

Salary histogram for IT Support Technician in England

IT Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +49 84 £22,000 -12.00% 5
North of England -20 71 £21,000 -4.55% 8
East of England +35 45 £21,000 -19.23% 5
Yorkshire +28 40 £22,000 -4.35% 2
London -9 37 £26,000 -10.34% 9
South West +20 32 £23,500 -9.62% 2
North West -41 29 £18,000 -18.18% 6
Midlands -20 24 £24,000 +9.09% 7
West Midlands -34 20 £25,000 +13.64% 7
East Midlands +26 4 £22,500 -10.00%
North East +7 2 £23,750 +7.95%
IT Support Technician
UK

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring IT Support Technician in the job title.

1 243 (83.22%) Windows
2 186 (63.70%) Active Directory
3 167 (57.19%) Microsoft
4 116 (39.73%) Windows Server
5 112 (38.36%) Microsoft Office
6 82 (28.08%) Windows 7
7 71 (24.32%) Windows 10
8 70 (23.97%) Office 365
9 68 (23.29%) VMware
9 68 (23.29%) MS Exchange
10 61 (20.89%) Windows Server 2012
11 58 (19.86%) ITIL
12 51 (17.47%) Windows Server 2008
13 40 (13.70%) TCP/IP
13 40 (13.70%) DNS
14 37 (12.67%) DHCP
14 37 (12.67%) Windows 8
15 35 (11.99%) SQL
16 33 (11.30%) Microsoft Certification
17 32 (10.96%) Firewall
18 31 (10.62%) iPad
18 31 (10.62%) Exchange Server 2010
19 29 (9.93%) DBS Check
20 28 (9.59%) WAN
21 27 (9.25%) Apple
22 26 (8.90%) LAN
23 24 (8.22%) MCSE
23 24 (8.22%) Hyper-V
24 23 (7.88%) Degree
25 21 (7.19%) Microsoft Excel

IT Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (23.29%) MS Exchange
2 31 (10.62%) Exchange Server 2010
3 21 (7.19%) SharePoint
4 13 (4.45%) Exchange Server 2013
5 8 (2.74%) Exchange Server 2007
6 7 (2.40%) Skype for Business
7 4 (1.37%) Exchange Server 2003
7 4 (1.37%) WordPress
8 2 (0.68%) IIS
8 2 (0.68%) SharePoint Server
9 1 (0.34%) Moodle
9 1 (0.34%) nginx
9 1 (0.34%) SharePoint 2013
Applications
1 112 (38.36%) Microsoft Office
2 21 (7.19%) Microsoft Excel
3 6 (2.05%) Microsoft PowerPoint
4 4 (1.37%) Adobe Creative Suite
4 4 (1.37%) MS Visio
5 2 (0.68%) AutoCAD
5 2 (0.68%) Revit
5 2 (0.68%) Spreadsheet
Business Applications
1 3 (1.03%) Sage 1000
2 2 (0.68%) Salesforce.com CRM
2 2 (0.68%) SAP CRM
3 1 (0.34%) Orchard Housing
3 1 (0.34%) Sage 200
Cloud Services
1 70 (23.97%) Office 365
2 4 (1.37%) G Suite
3 3 (1.03%) SaaS
4 2 (0.68%) GitHub
4 2 (0.68%) Microsoft Azure
4 2 (0.68%) OneDrive
5 1 (0.34%) Amazon AWS
5 1 (0.34%) Azure Active Directory
Communications & Networking
1 40 (13.70%) DNS
1 40 (13.70%) TCP/IP
2 37 (12.67%) DHCP
3 32 (10.96%) Firewall
4 28 (9.59%) WAN
5 26 (8.90%) LAN
6 18 (6.16%) VoIP
7 15 (5.14%) Wireless
8 14 (4.79%) VPN
9 13 (4.45%) Wi-Fi
10 9 (3.08%) VLAN
11 8 (2.74%) Intranet
12 7 (2.40%) Skype
13 5 (1.71%) Network Security
14 4 (1.37%) Internet
14 4 (1.37%) Remote Desktop
15 3 (1.03%) Cisco ASA
15 3 (1.03%) IP Telephony
15 3 (1.03%) MPLS
15 3 (1.03%) Structured Cabling
Database & Business Intelligence
1 15 (5.14%) SQL Server
2 2 (0.68%) Crystal Reports
2 2 (0.68%) MySQL
2 2 (0.68%) Relational Database
3 1 (0.34%) Power BI
3 1 (0.34%) SQL Server 2008
3 1 (0.34%) SQL Server 2012
Development Applications
1 2 (0.68%) Git (software)
1 2 (0.68%) JIRA
1 2 (0.68%) TeamCity
General
1 16 (5.48%) Finance
2 10 (3.42%) Manufacturing
2 10 (3.42%) Telecoms
3 7 (2.40%) Retail
4 6 (2.05%) Legal
5 5 (1.71%) Marketing
6 4 (1.37%) Advertising
7 2 (0.68%) Electronics
7 2 (0.68%) German Language
7 2 (0.68%) Law
7 2 (0.68%) Spanish Language
8 1 (0.34%) Automotive
8 1 (0.34%) Back Office
8 1 (0.34%) Banking
Libraries, Frameworks & Software Standards
1 5 (1.71%) HTML
2 4 (1.37%) .NET
3 2 (0.68%) CSS
3 2 (0.68%) XML
4 1 (0.34%) ASP.NET
4 1 (0.34%) LAMP
Miscellaneous
1 31 (10.62%) iPad
2 20 (6.85%) Driving Licence
3 14 (4.79%) Computer Science
4 12 (4.11%) Analytical Skills
5 4 (1.37%) AS400
5 4 (1.37%) Replication
6 3 (1.03%) PlayStation
7 2 (0.68%) CCTV
7 2 (0.68%) Data Centre
7 2 (0.68%) iPhone
7 2 (0.68%) Management Information System
7 2 (0.68%) Mobile App
8 1 (0.34%) Client/Server
8 1 (0.34%) CMDB
8 1 (0.34%) Enterprise Software
8 1 (0.34%) Fat Client
8 1 (0.34%) Smartphone
8 1 (0.34%) User Experience
8 1 (0.34%) VLE
8 1 (0.34%) Wiki
Operating Systems
1 243 (83.22%) Windows
2 116 (39.73%) Windows Server
3 82 (28.08%) Windows 7
4 71 (24.32%) Windows 10
5 61 (20.89%) Windows Server 2012
6 51 (17.47%) Windows Server 2008
7 37 (12.67%) Windows 8
8 18 (6.16%) Linux
9 10 (3.42%) Apple iOS
10 9 (3.08%) Windows Server 2003
11 8 (2.74%) Android
11 8 (2.74%) CentOS
11 8 (2.74%) Ubuntu
12 7 (2.40%) Windows XP
13 6 (2.05%) Mac OS X
14 5 (1.71%) Red Hat Enterprise Linux
15 4 (1.37%) Mac OS
16 2 (0.68%) Debian
16 2 (0.68%) FreeBSD
16 2 (0.68%) Windows Phone
Processes & Methodologies
1 58 (19.86%) ITIL
2 14 (4.79%) Hardware Maintenance
3 10 (3.42%) Asset Management
3 10 (3.42%) Network Monitoring
4 8 (2.74%) CRM
5 6 (2.05%) ERP
5 6 (2.05%) Incident Management
5 6 (2.05%) Service Delivery
6 5 (1.71%) Change Management
6 5 (1.71%) Information Security
6 5 (1.71%) Service Management
7 4 (1.37%) Business Intelligence
7 4 (1.37%) Quality Management
8 3 (1.03%) B2B
8 3 (1.03%) Digital Marketing
8 3 (1.03%) Mathematics
8 3 (1.03%) Problem Management
8 3 (1.03%) Project Management
8 3 (1.03%) Statistics
8 3 (1.03%) Time Management
Programming Languages
1 35 (11.99%) SQL
2 9 (3.08%) PowerShell
3 7 (2.40%) Bash Shell
4 4 (1.37%) C
5 2 (0.68%) C#
5 2 (0.68%) JavaScript
5 2 (0.68%) PHP
6 1 (0.34%) ANSI C
6 1 (0.34%) C++
6 1 (0.34%) Embedded C
6 1 (0.34%) T-SQL
6 1 (0.34%) VB
6 1 (0.34%) VB.NET
6 1 (0.34%) VB6
6 1 (0.34%) VBA
6 1 (0.34%) VBScript
Qualifications
1 33 (11.30%) Microsoft Certification
2 29 (9.93%) DBS Check
3 24 (8.22%) MCSE
4 23 (7.88%) Degree
5 15 (5.14%) CCNA
5 15 (5.14%) Cisco Certification
5 15 (5.14%) MCP
6 11 (3.77%) MCSA
7 7 (2.40%) Security Cleared
8 5 (1.71%) A+ Certification
9 4 (1.37%) MCITP
10 3 (1.03%) ITIL Certification
10 3 (1.03%) ITIL Foundation Certificate
10 3 (1.03%) SC Cleared
10 3 (1.03%) VMware Certified Professional (VCP)
11 2 (0.68%) Master's Degree
12 1 (0.34%) CCIE
12 1 (0.34%) Computer Science Degree
12 1 (0.34%) JNCIA
12 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 11 (3.77%) SLA
2 2 (0.68%) PMO
3 1 (0.34%) ISO 9001
3 1 (0.34%) ISO/IEC 27001
3 1 (0.34%) JSP 440
System Software
1 186 (63.70%) Active Directory
2 24 (8.22%) Hyper-V
3 20 (6.85%) VMware Infrastructure
4 8 (2.74%) Terminal Services
5 6 (2.05%) VMware ESXi
5 6 (2.05%) vSphere
6 3 (1.03%) Virtual Machines
7 2 (0.68%) Microsoft Virtual Server
7 2 (0.68%) XenApp
8 1 (0.34%) Firmware
8 1 (0.34%) Xen
Systems Management
1 13 (4.45%) WSUS
2 8 (2.74%) Systems Management Server (SMS)
3 4 (1.37%) SCCM
3 4 (1.37%) vCenter Server
4 3 (1.03%) Backup Exec
5 2 (0.68%) Norton AntiVirus
6 1 (0.34%) MAILsweeper
6 1 (0.34%) Symantec Endpoint Protection
Vendors
1 167 (57.19%) Microsoft
2 68 (23.29%) VMware
3 27 (9.25%) Apple
4 20 (6.85%) Citrix
5 19 (6.51%) Cisco
6 13 (4.45%) HP
7 11 (3.77%) Google
8 9 (3.08%) Sophos
8 9 (3.08%) Veeam
9 6 (2.05%) SAP
9 6 (2.05%) Symantec
10 5 (1.71%) D-Link
10 5 (1.71%) Sage
10 5 (1.71%) WatchGuard
11 4 (1.37%) Adobe
11 4 (1.37%) Kaspersky
12 3 (1.03%) Avaya
12 3 (1.03%) LANDesk
12 3 (1.03%) Mitel
12 3 (1.03%) Red Hat