The median annual salary for a IT Support Technician was £21,500 in advertised job vacancies in England during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
IT Support Technician
UK / England
Rank 773 801 748
Rank change year-on-year +28 -53  
Permanent jobs requiring an IT Support Technician 70 131 185
As % of all permanent IT jobs advertised in England 0.088% 0.14% 0.18%
As % of the Job Titles category 0.092% 0.14% 0.19%
Number of salaries quoted 63 115 148
Median salary £21,500 £23,500 £24,500
Median salary % change year-on-year -8.51% -4.08%  
90% offered a salary of more than £17,500 £19,000 £19,000
10% offered a salary of more than £27,000 £30,000 £33,000
UK excluding London median salary £21,000 £23,250 £23,207
% change year-on-year -9.67% +0.18%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76500 93487 97724
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.67%
Number of salaries quoted 64049 79038 80601
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

IT Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured IT Support Technician in the job title.

Job vacancy trend for IT Support Technician in England

IT Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician in England.

Salary trend for IT Support Technician in England

IT Support Technician
Salary Histogram in England

The salary distribution of IT jobs citing IT Support Technician in England over the 3 months to 27 March 2017.

Salary histogram for IT Support Technician in England

IT Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +44 18 £20,250 -6.89% 4
East of England +37 15 £20,500 -34.40% 9
Yorkshire +23 12 £18,000 -18.18% 6
London +60 11 £27,000 +5.88% 4
West Midlands +25 6 £26,500 +12.76% 3
South West +19 5 £21,000 -20.00% 3
North West -29 3 £22,000 - 6
IT Support Technician
UK

IT Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 March 2017, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring IT Support Technician in the job title.

1 203 (78.08%) Windows
2 149 (57.31%) Active Directory
3 111 (42.69%) Windows Server
4 103 (39.62%) Microsoft
5 80 (30.77%) Windows 7
6 77 (29.62%) VMware
7 70 (26.92%) Windows Server 2012
8 67 (25.77%) MS Exchange
9 66 (25.38%) Windows 10
10 64 (24.62%) Windows Server 2008
11 57 (21.92%) Windows 8
12 51 (19.62%) Office 365
13 50 (19.23%) MS Excel
14 49 (18.85%) MS Office
15 48 (18.46%) Hyper-V
16 46 (17.69%) WAN
17 45 (17.31%) LAN
17 45 (17.31%) VMware Infrastructure
18 43 (16.54%) TCP/IP
19 38 (14.62%) DNS
20 37 (14.23%) Wi-Fi
21 35 (13.46%) Citrix
22 28 (10.77%) ITIL
23 27 (10.38%) DHCP
24 26 (10.00%) VLAN
25 25 (9.62%) VPN
26 23 (8.85%) HP
26 23 (8.85%) Firewall
27 22 (8.46%) Degree
28 21 (8.08%) Wireless

IT Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (25.77%) MS Exchange
2 19 (7.31%) Exchange Server 2010
3 16 (6.15%) Exchange Server 2013
3 16 (6.15%) SharePoint
4 8 (3.08%) IIS
5 4 (1.54%) Skype for Business
6 3 (1.15%) Exchange Server 2007
7 2 (0.77%) Exchange Server 2003
8 1 (0.38%) Apache
8 1 (0.38%) CMS
8 1 (0.38%) IBM Notes
8 1 (0.38%) Joomla!
8 1 (0.38%) SharePoint 2013
8 1 (0.38%) Umbraco
8 1 (0.38%) WordPress
Applications
1 50 (19.23%) MS Excel
2 49 (18.85%) MS Office
3 5 (1.92%) Adobe Creative Suite
4 1 (0.38%) MS Visio
Business Applications
1 4 (1.54%) Sage X3
2 3 (1.15%) Line 50
3 2 (0.77%) SAP Business One
4 1 (0.38%) Dynamics AX
4 1 (0.38%) Dynamics CRM
4 1 (0.38%) Infor LN
4 1 (0.38%) MFGPRO
4 1 (0.38%) SAP CRM
Cloud Services
1 51 (19.62%) Office 365
2 11 (4.23%) Microsoft Azure
3 7 (2.69%) Amazon AWS
4 6 (2.31%) SaaS
5 4 (1.54%) Dropbox
5 4 (1.54%) G Suite
5 4 (1.54%) Mimecast
5 4 (1.54%) OneDrive
Communications & Networking
1 46 (17.69%) WAN
2 45 (17.31%) LAN
3 43 (16.54%) TCP/IP
4 38 (14.62%) DNS
5 37 (14.23%) Wi-Fi
6 27 (10.38%) DHCP
7 26 (10.00%) VLAN
8 25 (9.62%) VPN
9 23 (8.85%) Firewall
10 21 (8.08%) Wireless
11 16 (6.15%) Internet
12 13 (5.00%) VoIP
13 11 (4.23%) Remote Desktop
14 10 (3.85%) SAN
15 4 (1.54%) Cisco ASA
15 4 (1.54%) FTP
15 4 (1.54%) MPLS
15 4 (1.54%) NAS
15 4 (1.54%) Skype
16 3 (1.15%) Cisco IOS
Database & Business Intelligence
1 19 (7.31%) SQL Server
2 4 (1.54%) SQL Server Reporting Services
3 3 (1.15%) Power BI
3 3 (1.15%) SQL Server Analysis Services
4 2 (0.77%) MySQL
5 1 (0.38%) Crystal Reports
5 1 (0.38%) SQL Server 2005
5 1 (0.38%) SQL Server 2008
Development Applications
1 1 (0.38%) JIRA
General
1 17 (6.54%) Telecoms
2 16 (6.15%) Manufacturing
3 11 (4.23%) Finance
4 8 (3.08%) Marketing
5 7 (2.69%) Law
5 7 (2.69%) Retail
6 6 (2.31%) Pharmaceutical
7 4 (1.54%) Legal
8 2 (0.77%) Advertising
8 2 (0.77%) Aerospace
9 1 (0.38%) Automotive
9 1 (0.38%) Back Office
9 1 (0.38%) Banking
9 1 (0.38%) Electronics
9 1 (0.38%) Games
9 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 6 (2.31%) Web Services
2 3 (1.15%) HTML
3 2 (0.77%) .NET
4 1 (0.38%) Classic ASP
4 1 (0.38%) CSS
4 1 (0.38%) EDI
4 1 (0.38%) jQuery
4 1 (0.38%) JSON
4 1 (0.38%) Twitter Bootstrap
4 1 (0.38%) XML
Miscellaneous
1 18 (6.92%) Driving Licence
2 17 (6.54%) iPad
3 7 (2.69%) Analytical Skills
4 6 (2.31%) Management Information System
5 5 (1.92%) Biotechnology
5 5 (1.92%) Client/Server
6 4 (1.54%) iPhone
7 3 (1.15%) AS400
7 3 (1.15%) EPoS
7 3 (1.15%) Mobile App
8 2 (0.77%) CCTV
8 2 (0.77%) Computer Science
8 2 (0.77%) Handset
9 1 (0.38%) Clustering
9 1 (0.38%) e-Learning
9 1 (0.38%) Life Science
9 1 (0.38%) Mobile Computing
9 1 (0.38%) Replication
9 1 (0.38%) Social Media
9 1 (0.38%) Video Conferencing
Operating Systems
1 203 (78.08%) Windows
2 111 (42.69%) Windows Server
3 80 (30.77%) Windows 7
4 70 (26.92%) Windows Server 2012
5 66 (25.38%) Windows 10
6 64 (24.62%) Windows Server 2008
7 57 (21.92%) Windows 8
8 18 (6.92%) Linux
9 12 (4.62%) Apple iOS
10 10 (3.85%) Unix
10 10 (3.85%) Windows Server 2003
11 8 (3.08%) Android
12 6 (2.31%) Mac OS X
12 6 (2.31%) Windows XP
13 3 (1.15%) Ubuntu
14 1 (0.38%) AIX
14 1 (0.38%) CentOS
14 1 (0.38%) Mac OS
14 1 (0.38%) Red Hat Enterprise Linux
14 1 (0.38%) Windows Vista
Processes & Methodologies
1 28 (10.77%) ITIL
2 13 (5.00%) Change Management
3 11 (4.23%) CRM
4 8 (3.08%) Continuous Improvement
4 8 (3.08%) Project Management
5 7 (2.69%) Email Filtering
5 7 (2.69%) Kalman Filter
5 7 (2.69%) Service Delivery
5 7 (2.69%) Web Filtering
6 6 (2.31%) Case Management
7 5 (1.92%) ERP
7 5 (1.92%) Incident Management
7 5 (1.92%) Migration
7 5 (1.92%) Root Cause Analysis
7 5 (1.92%) Time Management
8 4 (1.54%) Stakeholder Management
9 3 (1.15%) Asset Management
9 3 (1.15%) Data Protection
9 3 (1.15%) Disaster Recovery
9 3 (1.15%) Service Management
Programming Languages
1 20 (7.69%) SQL
2 6 (2.31%) JavaScript
3 5 (1.92%) PHP
4 4 (1.54%) Python
5 2 (0.77%) PowerShell
5 2 (0.77%) RPG
6 1 (0.38%) C
6 1 (0.38%) T-SQL
Qualifications
1 22 (8.46%) Degree
2 19 (7.31%) Microsoft Certification
3 10 (3.85%) MCP
4 9 (3.46%) Cisco Certification
5 8 (3.08%) MCSE
6 5 (1.92%) CCNA
6 5 (1.92%) ITIL Certification
6 5 (1.92%) ITIL Foundation Certificate
6 5 (1.92%) MCSA
6 5 (1.92%) MCTS
7 4 (1.54%) DBS Check
7 4 (1.54%) MCITP
8 3 (1.15%) Security Cleared
8 3 (1.15%) VMware Certified Professional (VCP)
9 2 (0.77%) A+ Certification
9 2 (0.77%) SC Cleared
10 1 (0.38%) Citrix Certification
10 1 (0.38%) DV Cleared
10 1 (0.38%) HND
10 1 (0.38%) Network+ Certification
Quality Assurance & Compliance
1 9 (3.46%) SLA
2 2 (0.77%) ISO/IEC 27001
3 1 (0.38%) PCI DSS
System Software
1 149 (57.31%) Active Directory
2 48 (18.46%) Hyper-V
3 45 (17.31%) VMware Infrastructure
4 4 (1.54%) Samba
4 4 (1.54%) Terminal Services
5 3 (1.15%) VMware ESXi
5 3 (1.15%) vSphere
5 3 (1.15%) XenApp
6 1 (0.38%) Citrix Presentation Server
6 1 (0.38%) Virtual Desktop
6 1 (0.38%) Virtual Machines
6 1 (0.38%) VMware Server
6 1 (0.38%) VMware Workstation
Systems Management
1 7 (2.69%) Backup Exec
2 5 (1.92%) NetBackup
3 3 (1.15%) PaperCut
4 2 (0.77%) AirWatch
4 2 (0.77%) Jamf Pro
5 1 (0.38%) Opscode Chef
5 1 (0.38%) SCCM
5 1 (0.38%) Symantec Endpoint Protection
5 1 (0.38%) WSUS
Vendors
1 103 (39.62%) Microsoft
2 77 (29.62%) VMware
3 35 (13.46%) Citrix
4 23 (8.85%) HP
5 20 (7.69%) Cisco
6 10 (3.85%) Apple
7 9 (3.46%) Dell
8 6 (2.31%) Meraki
9 5 (1.92%) Adobe
9 5 (1.92%) Remedy
9 5 (1.92%) Sage
10 4 (1.54%) Google
10 4 (1.54%) SAP
11 3 (1.15%) F5
11 3 (1.15%) Infor
11 3 (1.15%) Siemens
12 2 (0.77%) Polycom
12 2 (0.77%) Symantec
12 2 (0.77%) Veeam
13 1 (0.38%) SolarWinds
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