The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 29 June 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England > West Midlands
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 224 218 220
Rank change year-on-year -6 +2  
Permanent jobs citing Service Desk Management 1 26 2
As % of all permanent IT jobs advertised in the West Midlands 0.019% 0.42% 0.035%
As % of the Processes & Methodologies category 0.022% 0.48% 0.040%
Number of salaries quoted 0 11 1
West Midlands median annual salary - £52,500 £40,000
Median salary % change year-on-year - +31.25%  
England median annual salary £45,000 £47,500 £33,500
% change year-on-year -5.26% +41.79%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4523 5456 5053
As % of all permanent IT job vacancies advertised in the West Midlands 88.18% 88.59% 87.51%
Number of salaries quoted 14991 16339 16482
West Midlands median annual salary £42,500 £42,500 £42,500
10th Percentile £27,250 £25,000 £26,250
90th Percentile £63,750 £69,188 £68,750
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% -  

Service Desk Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Management in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the West Midlands.

Salary trend for Service Desk Management in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 1 - -
Service Desk Management
England

For the 6 months to 29 June 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 5 (83.33%) ITIL
2 3 (50.00%) Oracle
2 3 (50.00%) Logistics
2 3 (50.00%) QA
2 3 (50.00%) Change Control
3 2 (33.33%) ITIL V3
3 2 (33.33%) Microsoft
4 1 (16.67%) Citrix
4 1 (16.67%) BCP
4 1 (16.67%) Project Management
4 1 (16.67%) Test Management
4 1 (16.67%) Time Management
4 1 (16.67%) Capacity Planning
4 1 (16.67%) Supplier Management
4 1 (16.67%) Cost-Benefit Analysis
4 1 (16.67%) Microsoft PowerPoint
4 1 (16.67%) Incident Management
4 1 (16.67%) Requirements Analysis
4 1 (16.67%) Project Planning
4 1 (16.67%) Operations Management
4 1 (16.67%) Service Management
4 1 (16.67%) Disaster Recovery
4 1 (16.67%) Risk Management
4 1 (16.67%) VMware
4 1 (16.67%) Business Continuity
4 1 (16.67%) SQL Server
4 1 (16.67%) Microsoft Office
4 1 (16.67%) Java
4 1 (16.67%) SQL
4 1 (16.67%) Windows

Service Desk Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (16.67%) Microsoft Excel
1 1 (16.67%) Microsoft Office
1 1 (16.67%) Microsoft PowerPoint
1 1 (16.67%) MS Visio
Communications & Networking
1 1 (16.67%) LAN
Database & Business Intelligence
1 1 (16.67%) SQL Server
Job Titles
1 3 (50.00%) Support Manager
1 3 (50.00%) Systems Manager
1 3 (50.00%) Systems Support
1 3 (50.00%) Systems Support Manager
2 1 (16.67%) 2nd Line Support
2 1 (16.67%) Applications Support
2 1 (16.67%) Incident Manager
2 1 (16.67%) IT Manager
2 1 (16.67%) IT Operations Manager
2 1 (16.67%) IT Services Manager
2 1 (16.67%) Operations Manager
2 1 (16.67%) Service Manager
Miscellaneous
1 1 (16.67%) Analytical Skills
Operating Systems
1 1 (16.67%) Windows
Processes & Methodologies
1 5 (83.33%) ITIL
2 3 (50.00%) Change Control
2 3 (50.00%) Logistics
3 2 (33.33%) ITIL V3
4 1 (16.67%) Business Continuity
4 1 (16.67%) Business Continuity Planning
4 1 (16.67%) Cost-Benefit Analysis
4 1 (16.67%) Disaster Recovery
4 1 (16.67%) Incident Management
4 1 (16.67%) IT Strategy
4 1 (16.67%) Operations Management
4 1 (16.67%) Project Planning
4 1 (16.67%) Requirements Analysis
4 1 (16.67%) Risk Management
4 1 (16.67%) Service Design
4 1 (16.67%) Service Management
4 1 (16.67%) Supplier Management
4 1 (16.67%) Test Management
4 1 (16.67%) Time Management
4 1 (16.67%) Vulnerability Management
Programming Languages
1 1 (16.67%) Java
1 1 (16.67%) SQL
Quality Assurance & Compliance
1 3 (50.00%) QA
2 1 (16.67%) SLA
Vendors
1 3 (50.00%) Oracle
2 2 (33.33%) Microsoft
3 1 (16.67%) Citrix
3 1 (16.67%) VMware