Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
England > West Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 323 308 320
Rank change year-on-year -15 +12 -18
Permanent jobs citing Service Desk Management 3 35 4
As % of all permanent IT jobs advertised in the West Midlands 0.030% 0.30% 0.036%
As % of the Processes & Methodologies category 0.033% 0.34% 0.042%
Number of salaries quoted 3 11 3
West Midlands median annual salary £26,000 £37,500 £23,000
Median salary % change year-on-year -30.67% +63.04% -58.37%
10th Percentile £23,500 £22,250 £20,600
90th Percentile £30,100 £81,250 £27,000
England median annual salary £35,000 £45,000 £39,000
% change year-on-year -22.22% +15.38% +30.00%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8965 10288 9615
As % of all permanent IT jobs advertised in the West Midlands 88.95% 89.17% 87.63%
Number of salaries quoted 7269 8051 7937
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Desk Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Management in the West Midlands

Service Desk Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in the West Midlands.

Salary trend for Service Desk Management in the West Midlands

Service Desk Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the West Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 2 £28,000 -
Solihull -5 1 £24,000 -14.48%
Service Desk Management
England

For the 6 months to 18 November 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Desk Management.

1 3 (100.00%) ITIL
1 3 (100.00%) Windows
1 3 (100.00%) ITIL Certification
2 2 (66.67%) Advertising
2 2 (66.67%) Microsoft Office
2 2 (66.67%) Microsoft Excel
2 2 (66.67%) MS Visio
2 2 (66.67%) SLA
2 2 (66.67%) Microsoft PowerPoint
3 1 (33.33%) Windows 7
3 1 (33.33%) ITIL V3
3 1 (33.33%) Software Deployment
3 1 (33.33%) IT Strategy
3 1 (33.33%) Microsoft
3 1 (33.33%) Active Directory
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) Service Delivery

Service Desk Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (66.67%) Microsoft Excel
1 2 (66.67%) Microsoft Office
1 2 (66.67%) Microsoft PowerPoint
1 2 (66.67%) MS Visio
General
1 2 (66.67%) Advertising
Job Titles
1 2 (66.67%) Service Desk Team Leader
1 2 (66.67%) Team Leader
2 1 (33.33%) 2nd Line Engineer
2 1 (33.33%) 2nd Line Support
2 1 (33.33%) 2nd Line Support Engineer
2 1 (33.33%) IT Engineer
2 1 (33.33%) IT Support
2 1 (33.33%) IT Support Engineer
2 1 (33.33%) Support Engineer
Operating Systems
1 3 (100.00%) Windows
2 1 (33.33%) Windows 7
Processes & Methodologies
1 3 (100.00%) ITIL
2 1 (33.33%) IT Strategy
2 1 (33.33%) ITIL V3
2 1 (33.33%) Service Delivery
2 1 (33.33%) Software Deployment
Qualifications
1 3 (100.00%) ITIL Certification
2 1 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 2 (66.67%) SLA
System Software
1 1 (33.33%) Active Directory
Vendors
1 1 (33.33%) Microsoft