Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 36 64 35
Rank change year-on-year +28 -29 +33
Permanent jobs citing Service Delivery 489 429 711
As % of all permanent IT jobs advertised in the West Midlands 5.79% 4.21% 6.15%
As % of the Processes & Methodologies category 6.38% 4.63% 6.78%
Number of salaries quoted 262 229 327
West Midlands median annual salary £50,000 £47,500 £44,738
Median salary % change year-on-year +5.26% +6.17% -5.82%
10th Percentile £24,963 £28,723 £26,400
90th Percentile £67,500 £70,713 £77,500
England median annual salary £52,500 £49,328 £47,500
% change year-on-year +6.43% +3.85% -3.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,661 9,264 10,486
As % of all permanent IT jobs advertised in the West Midlands 90.78% 91.00% 90.68%
Number of salaries quoted 5,814 7,536 8,217
West Midlands median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £26,000 £25,000 £25,000
90th Percentile £70,000 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 17 November 2018.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 327 £57,500 +9.52% 19
Worcestershire +21 34 £45,000 -2.70% 4
Coventry +21 33 £52,500 +13.51% 4
Solihull +4 24 £40,250 -10.56% 6
Warwickshire +32 23 £47,500 +11.76% 4
Staffordshire +17 10 £40,000 +14.29% 3
Dudley -9 10 £25,000 -23.08%
Shropshire -15 8 £65,000 +80.00% 4
Wednesbury - 6 £32,000 -
Herefordshire -5 1 £30,000 -45.45% 2
Wolverhampton -12 1 - -
Service Delivery
England

For the 6 months to 17 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 330 (67.48%) ITIL
2 203 (41.51%) Data Centre
3 144 (29.45%) Microsoft
4 129 (26.38%) Service Management
5 112 (22.90%) SLA
6 105 (21.47%) Data Protection
7 99 (20.25%) Firewall
7 99 (20.25%) GDPR
8 98 (20.04%) Cisco
9 94 (19.22%) ITIL Certification
10 88 (18.00%) Presales
11 87 (17.79%) Degree
12 80 (16.36%) Security Cleared
13 79 (16.16%) Self-Motivation
14 77 (15.75%) Continuous Improvement
15 75 (15.34%) CheckPoint
15 75 (15.34%) VMware
16 72 (14.72%) Line Management
17 71 (14.52%) Active Directory
17 71 (14.52%) Windows
18 69 (14.11%) ITSM
18 69 (14.11%) ITIL V3
19 68 (13.91%) Finance
20 65 (13.29%) VMware Infrastructure
21 62 (12.68%) HP
22 61 (12.47%) Project Management
23 60 (12.27%) SC Cleared
24 58 (11.86%) Change Management
25 57 (11.66%) Stakeholder Management
25 57 (11.66%) Root Cause Analysis

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (6.34%) SharePoint
2 16 (3.27%) SharePoint Server
3 14 (2.86%) MS Exchange
4 7 (1.43%) Exchange Server 2003
5 6 (1.23%) Exchange Server 2010
6 4 (0.82%) Apache
6 4 (0.82%) Exchange Server 2007
7 3 (0.61%) Skype for Business
8 2 (0.41%) SAS
9 1 (0.20%) BizTalk Server
Applications
1 54 (11.04%) Microsoft Excel
2 42 (8.59%) Microsoft PowerPoint
3 22 (4.50%) Microsoft Office
4 10 (2.04%) MS Visio
5 9 (1.84%) Spreadsheet
6 8 (1.64%) Microsoft Project
7 1 (0.20%) AutoCAD
Business Applications
1 5 (1.02%) assyst
1 5 (1.02%) Dynamics CRM
1 5 (1.02%) INSURE/90
1 5 (1.02%) Remedy ITSM
1 5 (1.02%) Sentinel
2 3 (0.61%) Dynamics NAV
3 2 (0.41%) Oracle EBS
3 2 (0.41%) Teamcenter
4 1 (0.20%) HFM
4 1 (0.20%) Sage 1000
Cloud Services
1 47 (9.61%) Microsoft Azure
2 37 (7.57%) Amazon AWS
3 33 (6.75%) PaaS
4 32 (6.54%) IaaS
5 16 (3.27%) SaaS
6 13 (2.66%) Office 365
7 8 (1.64%) Serverless
8 4 (0.82%) Amazon CloudWatch
8 4 (0.82%) Amazon EC2
8 4 (0.82%) Amazon ElastiCache
8 4 (0.82%) Amazon S3
8 4 (0.82%) AWS CloudFormation
8 4 (0.82%) AWS CodePipeline
8 4 (0.82%) AWS Lambda
8 4 (0.82%) Azure Functions
8 4 (0.82%) CloudFront
8 4 (0.82%) IBM Cloud
8 4 (0.82%) SoftLayer
9 3 (0.61%) Heroku
9 3 (0.61%) Yammer
Communications & Networking
1 99 (20.25%) Firewall
2 44 (9.00%) WAN
3 35 (7.16%) LAN
4 30 (6.13%) DNS
5 26 (5.32%) DHCP
6 19 (3.89%) OSPF
7 16 (3.27%) MPLS
8 11 (2.25%) TCP/IP
8 11 (2.25%) VPN
9 10 (2.04%) VLAN
10 9 (1.84%) Internet
10 9 (1.84%) Network Security
11 8 (1.64%) VPLS
12 7 (1.43%) Intrusion Detection
13 6 (1.23%) NetScaler
13 6 (1.23%) VoIP
14 5 (1.02%) Remote Desktop
14 5 (1.02%) SNMP
14 5 (1.02%) Wireless
15 4 (0.82%) Skype
Database & Business Intelligence
1 18 (3.68%) SQL Server
2 6 (1.23%) Relational Database
3 5 (1.02%) MySQL
4 4 (0.82%) Amazon DynamoDB
4 4 (0.82%) Azure SQL Database
4 4 (0.82%) PostgreSQL
5 3 (0.61%) Power BI
5 3 (0.61%) RDBMS
5 3 (0.61%) SQL Server 2008
5 3 (0.61%) SQL Server 2016
5 3 (0.61%) SQL Server Analysis Services
5 3 (0.61%) SQL Server Integration Services
5 3 (0.61%) SQL Server Reporting Services
6 2 (0.41%) Data Warehouse
7 1 (0.20%) Big Data
7 1 (0.20%) Cosmos DB
7 1 (0.20%) Data Lake
7 1 (0.20%) NoSQL
Development Applications
1 15 (3.07%) Git (software)
1 15 (3.07%) Visual Studio
1 15 (3.07%) Visual Studio Team System
2 3 (0.61%) Oracle APEX
3 2 (0.41%) VSS/SourceSafe
General
1 68 (13.91%) Finance
2 22 (4.50%) Publishing
3 15 (3.07%) Telecoms
4 7 (1.43%) Games
4 7 (1.43%) Retail
5 5 (1.02%) Billing
5 5 (1.02%) Legal
5 5 (1.02%) Marketing
6 4 (0.82%) Automotive
7 3 (0.61%) Advertising
8 2 (0.41%) Back Office
9 1 (0.20%) Manufacturing
Job Titles
1 96 (19.63%) Service Manager
2 79 (16.16%) Architect
3 51 (10.43%) Delivery Manager
4 44 (9.00%) Services Delivery Manager
5 43 (8.79%) Analyst
6 28 (5.73%) Technical Leader
7 27 (5.52%) IT Manager
8 26 (5.32%) Solutions Architect
8 26 (5.32%) Team Leader
9 22 (4.50%) IT Services Manager
10 21 (4.29%) Network Engineer
10 21 (4.29%) Technical Manager
10 21 (4.29%) Technical Services Manager
11 18 (3.68%) Technical Support
12 16 (3.27%) Compliance Manager
12 16 (3.27%) Information Manager
12 16 (3.27%) Information Security Manager
12 16 (3.27%) Infrastructure Engineer
12 16 (3.27%) Network Architect
12 16 (3.27%) Security Manager
Libraries, Frameworks & Software Standards
1 14 (2.86%) .NET
1 14 (2.86%) HTML
2 11 (2.25%) .NET Core
2 11 (2.25%) .NET Framework
2 11 (2.25%) AngularJS
2 11 (2.25%) ASP.NET
2 11 (2.25%) ASP.NET MVC
2 11 (2.25%) ASP.NET Web API
2 11 (2.25%) Backbone.js
2 11 (2.25%) CSS
2 11 (2.25%) Entity Framework
2 11 (2.25%) KnockoutJS
2 11 (2.25%) WCF
3 5 (1.02%) LDAP
4 4 (0.82%) Node.js
4 4 (0.82%) Web Services
5 3 (0.61%) Ajax
5 3 (0.61%) COM
5 3 (0.61%) Middleware
5 3 (0.61%) SAML
Miscellaneous
1 203 (41.51%) Data Centre
2 79 (16.16%) Self-Motivation
3 41 (8.38%) Analytical Skills
4 40 (8.18%) Computer Science
5 37 (7.57%) Management Information System
6 23 (4.70%) CMDB
7 15 (3.07%) PMI
8 9 (1.84%) Driving Licence
9 8 (1.64%) CCTV
9 8 (1.64%) Virtual Team
10 7 (1.43%) Distributed Denial-of-Service
11 6 (1.23%) Public Cloud
11 6 (1.23%) Video Conferencing
12 5 (1.02%) CESG
12 5 (1.02%) Freedom of Information
13 4 (0.82%) Clustering
13 4 (0.82%) Hybrid Cloud
14 3 (0.61%) Handset
14 3 (0.61%) NHS
15 2 (0.41%) PKI
Operating Systems
1 71 (14.52%) Windows
2 33 (6.75%) Windows Server 2003
3 27 (5.52%) Windows Server
4 24 (4.91%) Linux
5 16 (3.27%) Windows 10
6 13 (2.66%) Windows Server 2012
7 11 (2.25%) Windows 7
8 9 (1.84%) Windows Server 2008
9 8 (1.64%) Red Hat Enterprise Linux
10 3 (0.61%) Unix
11 2 (0.41%) Mac OS X
11 2 (0.41%) Windows 8
11 2 (0.41%) Windows Vista
11 2 (0.41%) Windows XP
12 1 (0.20%) CentOS
12 1 (0.20%) SUSE
Processes & Methodologies
1 330 (67.48%) ITIL
2 129 (26.38%) Service Management
3 105 (21.47%) Data Protection
4 88 (18.00%) Presales
5 77 (15.75%) Continuous Improvement
6 72 (14.72%) Line Management
7 69 (14.11%) ITIL V3
7 69 (14.11%) ITSM
8 61 (12.47%) Project Management
9 58 (11.86%) Change Management
10 57 (11.66%) Root Cause Analysis
10 57 (11.66%) Stakeholder Management
11 50 (10.22%) IT Strategy
12 49 (10.02%) Due Diligence
13 47 (9.61%) PRINCE2
14 44 (9.00%) Agile Software Development
15 43 (8.79%) Software Engineering
16 42 (8.59%) Information Security
17 41 (8.38%) Matrix Management
18 39 (7.98%) Performance Management
Programming Languages
1 32 (6.54%) PowerShell
1 32 (6.54%) SQL
2 16 (3.27%) Python
3 15 (3.07%) C#
4 14 (2.86%) JavaScript
5 11 (2.25%) T-SQL
6 7 (1.43%) Bash Shell
6 7 (1.43%) C
7 6 (1.23%) Java
8 3 (0.61%) Apex Code
8 3 (0.61%) Perl
8 3 (0.61%) PHP
9 2 (0.41%) R
9 2 (0.41%) VB.NET
10 1 (0.20%) Lingo
10 1 (0.20%) Shell Script
Qualifications
1 94 (19.22%) ITIL Certification
2 87 (17.79%) Degree
3 80 (16.36%) Security Cleared
4 60 (12.27%) SC Cleared
5 45 (9.20%) ISEB
6 39 (7.98%) Computer Science Degree
7 36 (7.36%) CISSP
8 34 (6.95%) PMI Certification
9 23 (4.70%) Cisco Certification
10 19 (3.89%) CISM
10 19 (3.89%) PMP
11 18 (3.68%) HNC
12 17 (3.48%) CCNP
12 17 (3.48%) CEH
12 17 (3.48%) CompTIA Security+
13 16 (3.27%) Microsoft Certification
14 13 (2.66%) CCNA
15 10 (2.04%) DV Cleared
16 7 (1.43%) MCSA
17 6 (1.23%) MCP
Quality Assurance & Compliance
1 112 (22.90%) SLA
2 99 (20.25%) GDPR
3 48 (9.82%) ISO/IEC 27001
4 22 (4.50%) PCI DSS
5 20 (4.09%) Cyber Essentials
5 20 (4.09%) Cyber Essentials PLUS
6 19 (3.89%) QA
7 17 (3.48%) GPG13
8 10 (2.04%) PMO
9 9 (1.84%) ISO/IEC 20000
10 4 (0.82%) ISO 9001
11 3 (0.61%) BS25999
11 3 (0.61%) PMBOK
12 1 (0.20%) Data Quality
12 1 (0.20%) ISO 14001
12 1 (0.20%) ISO 26262
12 1 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 71 (14.52%) Active Directory
2 65 (13.29%) VMware Infrastructure
3 46 (9.41%) Hyper-V
4 17 (3.48%) vSphere
5 15 (3.07%) XenApp
6 14 (2.86%) VMware ESXi
7 8 (1.64%) Virtual Desktop
8 7 (1.43%) Microsoft App-V
8 7 (1.43%) XenDesktop
9 4 (0.82%) Docker
10 3 (0.61%) Virtual Servers
11 1 (0.20%) BitLocker
11 1 (0.20%) iptables
11 1 (0.20%) Postfix
11 1 (0.20%) Virtual Machines
Systems Management
1 28 (5.73%) SCCM
2 20 (4.09%) Norton AntiVirus
3 15 (3.07%) SCVMM
4 7 (1.43%) Forefront Identity Manager
5 6 (1.23%) vCenter Server
5 6 (1.23%) vMotion
6 4 (0.82%) Ansible
6 4 (0.82%) Kubernetes
6 4 (0.82%) Mesos
6 4 (0.82%) Microsoft Clustering
6 4 (0.82%) rkt
6 4 (0.82%) Terraform
7 3 (0.61%) AirWatch
7 3 (0.61%) Failover Clustering
7 3 (0.61%) Single Sign-On
8 2 (0.41%) QRadar
8 2 (0.41%) WhatsUp Gold
9 1 (0.20%) Microsoft Intune
9 1 (0.20%) Puppet
9 1 (0.20%) Red Hat Spacewalk
Vendors
1 144 (29.45%) Microsoft
2 98 (20.04%) Cisco
3 75 (15.34%) CheckPoint
3 75 (15.34%) VMware
4 62 (12.68%) HP
5 57 (11.66%) Fortinet
6 49 (10.02%) Citrix
7 29 (5.93%) F5
8 27 (5.52%) McAfee
8 27 (5.52%) NetApp
9 26 (5.32%) Juniper
10 25 (5.11%) IBM
11 20 (4.09%) Dell
11 20 (4.09%) Forcepoint
11 20 (4.09%) Symantec
12 18 (3.68%) EMC
13 17 (3.48%) ServiceNow
14 9 (1.84%) Oracle
14 9 (1.84%) Red Hat
15 8 (1.64%) BMC