Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 34 65 49
Rank change year-on-year +31 -16 +9
Permanent jobs citing Service Delivery 563 423 613
As % of all permanent IT jobs advertised in the West Midlands 6.06% 4.17% 4.96%
As % of the Processes & Methodologies category 6.76% 4.61% 5.54%
Number of salaries quoted 258 231 344
West Midlands median annual salary £55,000 £47,500 £44,869
Median salary % change year-on-year +15.79% +5.86% -5.54%
10th Percentile £36,250 £27,500 £26,250
90th Percentile £67,500 £78,750 £75,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,333 9,178 11,068
As % of all permanent IT jobs advertised in the West Midlands 89.73% 90.58% 89.47%
Number of salaries quoted 6,411 7,603 8,718
West Midlands median annual salary £42,500 £40,000 £40,500
Median salary % change year-on-year +6.25% -1.23% +1.25%
10th Percentile £26,000 £25,900 £24,250
90th Percentile £66,250 £61,250 £65,489
England median annual salary £50,000 £50,000 £50,000

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 22 July 2018.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 409 £57,500 +11.65% 12
Coventry +39 62 £50,000 -6.98% 2
Warwickshire +24 26 £57,500 +43.75%
Worcestershire +21 17 £42,500 +6.25% 2
Staffordshire -13 10 £47,500 +61.02% 8
Solihull +3 5 £37,000 -17.78% 1
Dudley - 5 £24,000 -
Shropshire +15 4 £65,000 +62.50% 1
Wolverhampton -14 3 £25,000 -44.44% 2
Herefordshire +31 2 £43,750 -20.45%
West Bromwich +11 1 £32,500 -4.41%
Service Delivery
England

For the 6 months to 22 July 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 340 (60.39%) ITIL
2 304 (54.00%) Data Centre
3 196 (34.81%) Microsoft
4 174 (30.91%) Presales
5 150 (26.64%) Continuous Improvement
6 142 (25.22%) Self-Motivation
7 141 (25.04%) Service Management
8 130 (23.09%) Degree
9 127 (22.56%) Cisco
9 127 (22.56%) ITIL Certification
10 124 (22.02%) Firewall
11 119 (21.14%) CheckPoint
12 118 (20.96%) Microsoft Azure
13 116 (20.60%) Line Management
14 112 (19.89%) VMware
15 111 (19.72%) Project Management
16 110 (19.54%) Due Diligence
17 103 (18.29%) VMware Infrastructure
18 102 (18.12%) Fortinet
19 97 (17.23%) SLA
20 95 (16.87%) Citrix
21 85 (15.10%) Windows
22 82 (14.56%) PRINCE2
23 81 (14.39%) HP
24 79 (14.03%) Software Engineering
25 78 (13.85%) Computer Science
26 77 (13.68%) Root Cause Analysis
27 76 (13.50%) Amazon AWS
28 74 (13.14%) Computer Science Degree
29 73 (12.97%) Active Directory

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (4.62%) MS Exchange
2 24 (4.26%) Exchange Server 2010
3 20 (3.55%) SharePoint
4 9 (1.60%) Apache
5 6 (1.07%) BizTalk Server
6 4 (0.71%) Skype for Business
7 2 (0.36%) SAS
8 1 (0.18%) Exchange Server 2013
8 1 (0.18%) Tomcat
Applications
1 39 (6.93%) Microsoft Excel
2 31 (5.51%) Microsoft PowerPoint
3 28 (4.97%) Microsoft Office
4 8 (1.42%) Spreadsheet
5 7 (1.24%) Microsoft Project
6 5 (0.89%) MS Visio
Business Applications
1 15 (2.66%) Dynamics CRM
2 6 (1.07%) assyst
2 6 (1.07%) Dynamics AX
2 6 (1.07%) Sentinel
3 3 (0.53%) Dynamics NAV
4 2 (0.36%) NetSuite
4 2 (0.36%) Remedy ITSM
5 1 (0.18%) HFM
5 1 (0.18%) SAP S/4HANA
5 1 (0.18%) SAP SD
5 1 (0.18%) SAP VC
Cloud Services
1 118 (20.96%) Microsoft Azure
2 76 (13.50%) Amazon AWS
3 57 (10.12%) IaaS
4 54 (9.59%) PaaS
5 40 (7.10%) Office 365
6 24 (4.26%) Serverless
7 16 (2.84%) SaaS
8 15 (2.66%) Amazon EC2
8 15 (2.66%) Azure Active Directory
9 14 (2.49%) Azure Data Factory
9 14 (2.49%) Cortana Intelligence Suite
10 6 (1.07%) Google Cloud Platform
10 6 (1.07%) Heroku
11 4 (0.71%) GitHub
12 1 (0.18%) Amazon CloudWatch
12 1 (0.18%) Amazon ElastiCache
12 1 (0.18%) AWS CloudFormation
12 1 (0.18%) AWS Lambda
12 1 (0.18%) OneDrive
12 1 (0.18%) SoftLayer
Communications & Networking
1 124 (22.02%) Firewall
2 48 (8.53%) WAN
3 38 (6.75%) OSPF
4 36 (6.39%) VPN
5 29 (5.15%) LAN
6 26 (4.62%) Software-Defined Networking
7 23 (4.09%) NetScaler
8 17 (3.02%) DNS
9 16 (2.84%) Cisco ASA
9 16 (2.84%) DHCP
9 16 (2.84%) SNMP
10 15 (2.66%) BGP
10 15 (2.66%) Cisco Nexus
10 15 (2.66%) FWSM
10 15 (2.66%) IPsec
11 14 (2.49%) MPLS
11 14 (2.49%) VLAN
12 13 (2.31%) Cisco Wireless
12 13 (2.31%) Remote Desktop
12 13 (2.31%) Wireless
Database & Business Intelligence
1 18 (3.20%) Big Data
1 18 (3.20%) Power BI
2 17 (3.02%) Data Lake
3 15 (2.66%) Azure SQL Database
4 10 (1.78%) SQL Server
5 8 (1.42%) PostgreSQL
6 6 (1.07%) SQL Server Integration Services
6 6 (1.07%) SQL Server Reporting Services
7 5 (0.89%) SQL Server Analysis Services
8 3 (0.53%) Cosmos DB
8 3 (0.53%) Data Warehouse
8 3 (0.53%) NoSQL
9 2 (0.36%) MySQL
9 2 (0.36%) Relational Database
10 1 (0.18%) Amazon DynamoDB
10 1 (0.18%) Ingres
10 1 (0.18%) QlikView
10 1 (0.18%) RDBMS
10 1 (0.18%) SQL Server 2008
10 1 (0.18%) SQL Server 2016
Development Applications
1 37 (6.57%) Visual Studio
2 35 (6.22%) Git (software)
3 22 (3.91%) Visual Studio Team System
4 15 (2.66%) VSS/SourceSafe
5 6 (1.07%) Oracle APEX
6 1 (0.18%) JIRA
6 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 63 (11.19%) Finance
2 39 (6.93%) Marketing
3 22 (3.91%) Publishing
4 13 (2.31%) Legal
5 11 (1.95%) Retail
6 4 (0.71%) Billing
7 3 (0.53%) Telecoms
8 2 (0.36%) Automotive
8 2 (0.36%) Banking
8 2 (0.36%) French Language
8 2 (0.36%) German Language
8 2 (0.36%) Polish Language
8 2 (0.36%) Russian Language
8 2 (0.36%) Spanish Language
9 1 (0.18%) Back Office
9 1 (0.18%) Local Government
9 1 (0.18%) Manufacturing
9 1 (0.18%) Multimedia
Job Titles
1 93 (16.52%) Architect
2 80 (14.21%) Service Manager
3 51 (9.06%) Consultant
4 40 (7.10%) Technical Specialist
5 35 (6.22%) Services Delivery Manager
6 34 (6.04%) Delivery Manager
7 33 (5.86%) Infrastructure Specialist
7 33 (5.86%) IT Manager
8 32 (5.68%) Technical Manager
9 31 (5.51%) Technical Services Manager
10 30 (5.33%) Analyst
11 28 (4.97%) Service Architect
12 26 (4.62%) Infrastructure Manager
12 26 (4.62%) Solutions Architect
13 25 (4.44%) Network Architect
13 25 (4.44%) Team Leader
14 24 (4.26%) Technical Leader
15 23 (4.09%) Data Architect
15 23 (4.09%) Data Centre Architect
16 19 (3.37%) Virtualisation Specialist
Libraries, Frameworks & Software Standards
1 23 (4.09%) .NET
1 23 (4.09%) HTML
2 17 (3.02%) ASP.NET
2 17 (3.02%) ASP.NET MVC
2 17 (3.02%) ASP.NET Web API
2 17 (3.02%) CSS
2 17 (3.02%) WCF
3 16 (2.84%) .NET Framework
3 16 (2.84%) Entity Framework
3 16 (2.84%) LDAP
4 12 (2.13%) AngularJS
5 11 (1.95%) .NET Core
5 11 (1.95%) Backbone.js
5 11 (1.95%) KnockoutJS
6 7 (1.24%) Flash
7 6 (1.07%) Ajax
7 6 (1.07%) Web Services
8 5 (0.89%) COM
8 5 (0.89%) RESTful
9 1 (0.18%) Node.js
Miscellaneous
1 304 (54.00%) Data Centre
2 142 (25.22%) Self-Motivation
3 78 (13.85%) Computer Science
4 43 (7.64%) Analytical Skills
5 39 (6.93%) Public Cloud
6 36 (6.39%) CMDB
7 32 (5.68%) Management Information System
8 23 (4.09%) CCTV
9 18 (3.20%) User Experience
10 15 (2.66%) PKI
11 12 (2.13%) Driving Licence
12 9 (1.60%) Social Media
13 8 (1.42%) Hybrid Cloud
13 8 (1.42%) Private Cloud
13 8 (1.42%) Video Conferencing
14 7 (1.24%) Virtual Team
15 6 (1.07%) CESG
15 6 (1.07%) Freedom of Information
15 6 (1.07%) iPhone
15 6 (1.07%) PMI
Operating Systems
1 85 (15.10%) Windows
2 33 (5.86%) Windows Server
3 28 (4.97%) Linux
4 24 (4.26%) Windows 10
5 14 (2.49%) Windows 7
6 9 (1.60%) Unix
7 5 (0.89%) Windows Server 2003
7 5 (0.89%) Windows Server 2008
7 5 (0.89%) Windows Server 2012
8 4 (0.71%) Red Hat Enterprise Linux
8 4 (0.71%) Windows 8
9 2 (0.36%) Apple iOS
9 2 (0.36%) CentOS
9 2 (0.36%) Mac OS X
10 1 (0.18%) SUSE
Processes & Methodologies
1 340 (60.39%) ITIL
2 174 (30.91%) Presales
3 150 (26.64%) Continuous Improvement
4 141 (25.04%) Service Management
5 116 (20.60%) Line Management
6 111 (19.72%) Project Management
7 110 (19.54%) Due Diligence
8 82 (14.56%) PRINCE2
9 79 (14.03%) Software Engineering
10 77 (13.68%) Root Cause Analysis
11 69 (12.26%) ITIL V3
12 58 (10.30%) ITSM
12 58 (10.30%) Requirements Analysis
13 55 (9.77%) Data Protection
14 47 (8.35%) Change Management
14 47 (8.35%) Stakeholder Management
15 46 (8.17%) Tech Ops
16 45 (7.99%) Agile Software Development
17 43 (7.64%) Information Security
17 43 (7.64%) Load Balancing
Programming Languages
1 51 (9.06%) SQL
2 32 (5.68%) C#
3 25 (4.44%) PowerShell
4 24 (4.26%) JavaScript
5 14 (2.49%) U-SQL
6 13 (2.31%) Python
7 11 (1.95%) T-SQL
8 9 (1.60%) Java
9 6 (1.07%) Apex Code
9 6 (1.07%) Perl
9 6 (1.07%) PHP
10 5 (0.89%) Shell Script
11 4 (0.71%) Bash Shell
12 2 (0.36%) C
12 2 (0.36%) Lingo
12 2 (0.36%) R
Qualifications
1 130 (23.09%) Degree
2 127 (22.56%) ITIL Certification
3 74 (13.14%) Computer Science Degree
4 56 (9.95%) Security Cleared
5 55 (9.77%) Cisco Certification
6 46 (8.17%) PMP
7 44 (7.82%) PMI Certification
8 41 (7.28%) CCNP
8 41 (7.28%) ISEB
9 40 (7.10%) SC Cleared
10 38 (6.75%) CISSP
11 28 (4.97%) CCNA
12 22 (3.91%) MCP
12 22 (3.91%) VMware Certified Professional (VCP)
13 20 (3.55%) CISM
13 20 (3.55%) Microsoft Certification
14 18 (3.20%) CEH
14 18 (3.20%) CompTIA Security+
15 15 (2.66%) MCSE
16 10 (1.78%) MCSA
Quality Assurance & Compliance
1 97 (17.23%) SLA
2 56 (9.95%) ISO/IEC 27001
3 35 (6.22%) GDPR
4 21 (3.73%) PCI DSS
5 20 (3.55%) Cyber Essentials
5 20 (3.55%) Cyber Essentials PLUS
6 18 (3.20%) GPG13
7 16 (2.84%) QA
8 9 (1.60%) ISO/IEC 20000
9 5 (0.89%) PMO
10 3 (0.53%) Data Quality
11 2 (0.36%) ISO 9001
System Software
1 103 (18.29%) VMware Infrastructure
2 73 (12.97%) Active Directory
3 43 (7.64%) Hyper-V
4 41 (7.28%) Virtual Machines
4 41 (7.28%) XenApp
5 36 (6.39%) Microsoft App-V
5 36 (6.39%) XenDesktop
6 28 (4.97%) vSphere
7 27 (4.80%) VMware ESXi
8 13 (2.31%) Virtual Desktop
9 5 (0.89%) Docker
10 2 (0.36%) iptables
10 2 (0.36%) Postfix
Systems Management
1 62 (11.01%) SCVMM
2 46 (8.17%) Tivoli Storage Manager
3 23 (4.09%) vCenter Server
3 23 (4.09%) vMotion
4 19 (3.37%) Microsoft Intune
5 15 (2.66%) SCOrch
6 13 (2.31%) Microsoft Data Protection Manager
6 13 (2.31%) SCCM
6 13 (2.31%) SCDPM
6 13 (2.31%) SCSM
7 11 (1.95%) QRadar
7 11 (1.95%) WhatsUp Gold
8 2 (0.36%) Nagios
8 2 (0.36%) Puppet
8 2 (0.36%) Red Hat Spacewalk
8 2 (0.36%) SCOM
8 2 (0.36%) SELinux
9 1 (0.18%) Cisco Prime
9 1 (0.18%) Netcool
9 1 (0.18%) Systems Management Server (SMS)
Vendors
1 196 (34.81%) Microsoft
2 127 (22.56%) Cisco
3 119 (21.14%) CheckPoint
4 112 (19.89%) VMware
5 102 (18.12%) Fortinet
6 95 (16.87%) Citrix
7 81 (14.39%) HP
8 61 (10.83%) F5
9 50 (8.88%) Juniper
10 30 (5.33%) ServiceNow
11 27 (4.80%) NetApp
12 24 (4.26%) BMC
12 24 (4.26%) Ivanti
13 22 (3.91%) EMC
14 19 (3.37%) Brocade
15 17 (3.02%) Tableau
16 16 (2.84%) SAP
17 15 (2.66%) CA
17 15 (2.66%) Oracle
17 15 (2.66%) Salesforce.com