Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 51 36 69
Rank change year-on-year -15 +33 -2
Permanent jobs citing Service Delivery 466 641 388
As % of all permanent IT jobs advertised in the West Midlands 4.73% 6.11% 3.76%
As % of the Processes & Methodologies category 5.36% 6.79% 4.29%
Number of salaries quoted 241 263 325
West Midlands median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -4.61%
10th Percentile £28,500 £27,500 £27,750
90th Percentile £72,500 £77,500 £65,000
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,698 9,441 9,038
As % of all permanent IT jobs advertised in the West Midlands 88.38% 89.92% 87.65%
Number of salaries quoted 6,835 7,394 7,523
West Midlands median annual salary £41,500 £41,500 £41,500
10th Percentile £25,000 £25,750 £25,000
90th Percentile £67,500 £63,000 £63,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 24 January 2018.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 282 £55,000 +22.22% 16
Coventry -4 37 £50,000 +11.11% 8
Shropshire +15 30 £36,111 +9.55% 6
Warwickshire +18 28 £47,250 -10.00% 6
Solihull +13 27 £37,250 -12.35% 2
Wolverhampton +6 22 £32,500 -44.21% 1
Staffordshire -6 14 £45,000 +5.88% 9
Worcestershire +10 13 £47,500 +72.73% 5
Herefordshire +10 2 £57,500 +27.78% 1
Dudley +5 1 £32,500 +1.56% 1
Walsall -3 1 £32,500 -18.75%
Service Delivery
England

For the 6 months to 24 January 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 226 (48.50%) ITIL
2 178 (38.20%) Data Centre
3 150 (32.19%) Microsoft
4 128 (27.47%) Service Management
5 104 (22.32%) Line Management
6 97 (20.82%) Microsoft Azure
7 94 (20.17%) Presales
8 93 (19.96%) Change Management
9 76 (16.31%) Continuous Improvement
10 73 (15.67%) Degree
11 71 (15.24%) Windows
11 71 (15.24%) Project Management
12 70 (15.02%) VMware
13 68 (14.59%) SLA
13 68 (14.59%) VMware Infrastructure
14 64 (13.73%) Tivoli Storage Manager
15 62 (13.30%) Active Directory
15 62 (13.30%) Finance
16 58 (12.45%) Office 365
17 56 (12.02%) Citrix
18 53 (11.37%) ITIL V3
19 50 (10.73%) Cisco
20 49 (10.52%) Firewall
21 48 (10.30%) Agile Software Development
22 47 (10.09%) CheckPoint
22 47 (10.09%) Amazon AWS
23 46 (9.87%) Matrix Management
24 44 (9.44%) Problem Management
24 44 (9.44%) Incident Management
24 44 (9.44%) Software Engineering

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (5.15%) MS Exchange
2 19 (4.08%) SharePoint
3 17 (3.65%) Exchange Server 2010
4 11 (2.36%) BizTalk Server
5 5 (1.07%) Exchange Server 2013
6 4 (0.86%) Skype for Business
7 2 (0.43%) Amazon Alexa
7 2 (0.43%) Exchange Server 2003
7 2 (0.43%) Oracle Application Server
7 2 (0.43%) WebLogic
8 1 (0.21%) Documentum
8 1 (0.21%) Exchange Server 2007
Applications
1 29 (6.22%) Microsoft Office
2 28 (6.01%) Microsoft Excel
3 6 (1.29%) Microsoft Project
4 5 (1.07%) MS Visio
5 4 (0.86%) Microsoft PowerPoint
5 4 (0.86%) Spreadsheet
6 2 (0.43%) Chatbot
Business Applications
1 11 (2.36%) Dynamics CRM
2 10 (2.15%) assyst
3 3 (0.64%) Dynamics AX
4 2 (0.43%) Maximo
5 1 (0.21%) Oracle Applications
5 1 (0.21%) SAP CO
5 1 (0.21%) SAP FI
5 1 (0.21%) SAP FI/CO
Cloud Services
1 97 (20.82%) Microsoft Azure
2 58 (12.45%) Office 365
3 47 (10.09%) Amazon AWS
4 32 (6.87%) PaaS
5 30 (6.44%) IaaS
6 19 (4.08%) Serverless
7 12 (2.58%) Amazon EC2
8 8 (1.72%) Google Cloud Platform
9 7 (1.50%) Azure Data Factory
9 7 (1.50%) Cortana Intelligence Suite
10 5 (1.07%) SaaS
11 4 (0.86%) Azure Active Directory
12 3 (0.64%) OneDrive
13 1 (0.21%) AWS Lambda
13 1 (0.21%) Cloud Computing
13 1 (0.21%) GitHub
Communications & Networking
1 49 (10.52%) Firewall
2 32 (6.87%) WAN
3 27 (5.79%) OSPF
4 24 (5.15%) VPN
5 17 (3.65%) LAN
6 16 (3.43%) Cisco Nexus
6 16 (3.43%) Internet
7 14 (3.00%) BGP
7 14 (3.00%) Cisco ASA
7 14 (3.00%) IPsec
7 14 (3.00%) SNMP
8 12 (2.58%) NetScaler
8 12 (2.58%) Network Security
9 11 (2.36%) MPLS
9 11 (2.36%) VLAN
10 10 (2.15%) DNS
10 10 (2.15%) Wireless
11 9 (1.93%) Cisco ISE
11 9 (1.93%) DHCP
12 8 (1.72%) TCP/IP
Database & Business Intelligence
1 21 (4.51%) SQL Server
2 10 (2.15%) Power BI
3 9 (1.93%) Azure SQL Database
4 8 (1.72%) Data Lake
5 6 (1.29%) Big Data
6 4 (0.86%) HDInsight
6 4 (0.86%) RDBMS
6 4 (0.86%) Relational Database
7 3 (0.64%) MySQL
8 2 (0.43%) DB2
8 2 (0.43%) Microsoft Analysis Services
8 2 (0.43%) Oracle Database
8 2 (0.43%) Oracle Database 10g
8 2 (0.43%) Oracle Database 11g
8 2 (0.43%) Oracle Database 12c
8 2 (0.43%) SQL Server 2012
8 2 (0.43%) SQL Server 2014
8 2 (0.43%) SQL Server Analysis Services
8 2 (0.43%) SQL Server Integration Services
8 2 (0.43%) SQL Server Reporting Services
Development Applications
1 30 (6.44%) Visual Studio
2 28 (6.01%) Git (software)
3 23 (4.94%) Visual Studio Team System
4 7 (1.50%) VSS/SourceSafe
5 6 (1.29%) JIRA
6 3 (0.64%) Selenium
7 2 (0.43%) Cucumber
7 2 (0.43%) SoapUI
7 2 (0.43%) Zephyr
8 1 (0.21%) Jenkins
8 1 (0.21%) Oracle APEX
General
1 62 (13.30%) Finance
2 19 (4.08%) Telecoms
3 17 (3.65%) Retail
4 16 (3.43%) Marketing
5 11 (2.36%) Manufacturing
6 9 (1.93%) Billing
6 9 (1.93%) Legal
7 8 (1.72%) Publishing
8 5 (1.07%) Military
8 5 (1.07%) Multimedia
9 4 (0.86%) Advertising
9 4 (0.86%) Local Government
10 3 (0.64%) Automotive
11 2 (0.43%) Back Office
11 2 (0.43%) German Language
12 1 (0.21%) Banking
12 1 (0.21%) French Language
12 1 (0.21%) Polish Language
12 1 (0.21%) Russian Language
12 1 (0.21%) Spanish Language
Job Titles
1 84 (18.03%) Service Manager
2 63 (13.52%) Architect
3 44 (9.44%) Analyst
4 39 (8.37%) Technical Manager
5 33 (7.08%) Technical Services Manager
6 31 (6.65%) IT Manager
7 29 (6.22%) Technical Specialist
8 27 (5.79%) Delivery Manager
8 27 (5.79%) Services Delivery Manager
9 25 (5.36%) Solutions Architect
10 21 (4.51%) Consultant
11 20 (4.29%) Infrastructure Manager
12 19 (4.08%) Service Analyst
12 19 (4.08%) Technical Leader
13 16 (3.43%) Infrastructure Specialist
13 16 (3.43%) Network Engineer
14 15 (3.22%) IT Services Manager
15 13 (2.79%) Service Desk Analyst
15 13 (2.79%) Technical Architect
16 12 (2.58%) Data Architect
Libraries, Frameworks & Software Standards
1 21 (4.51%) .NET
1 21 (4.51%) ASP.NET
1 21 (4.51%) ASP.NET MVC
2 20 (4.29%) HTML
3 19 (4.08%) CSS
4 18 (3.86%) ASP.NET Web API
4 18 (3.86%) WCF
5 13 (2.79%) .NET Framework
5 13 (2.79%) Entity Framework
6 7 (1.50%) AngularJS
6 7 (1.50%) LDAP
6 7 (1.50%) Web Services
7 5 (1.07%) RESTful
8 2 (0.43%) Flash
9 1 (0.21%) .NET Core
9 1 (0.21%) IDoc
9 1 (0.21%) Middleware
9 1 (0.21%) Oracle Fusion
9 1 (0.21%) REST
9 1 (0.21%) Spring
Miscellaneous
1 178 (38.20%) Data Centre
2 41 (8.80%) Computer Science
3 30 (6.44%) Public Cloud
4 29 (6.22%) Analytical Skills
5 26 (5.58%) Management Information System
6 19 (4.08%) CMDB
7 13 (2.79%) User Experience
8 12 (2.58%) CCTV
9 9 (1.93%) Virtual Team
10 7 (1.50%) FlexPod
10 7 (1.50%) PKI
11 6 (1.29%) Driving Licence
12 5 (1.07%) Enterprise Software
12 5 (1.07%) Handset
13 4 (0.86%) Blackberry
13 4 (0.86%) Enterprise Storage
13 4 (0.86%) NHS
13 4 (0.86%) PMI
14 3 (0.64%) Cyberattack
14 3 (0.64%) Freedom of Information
Operating Systems
1 71 (15.24%) Windows
2 28 (6.01%) Windows Server
3 13 (2.79%) Windows 10
3 13 (2.79%) Windows 7
4 11 (2.36%) Linux
4 11 (2.36%) Unix
5 9 (1.93%) Windows Server 2008
6 8 (1.72%) Windows Server 2003
7 2 (0.43%) AIX
7 2 (0.43%) Android
7 2 (0.43%) Apple iOS
7 2 (0.43%) Windows Mobile
7 2 (0.43%) Windows Server 2012
7 2 (0.43%) Windows XP
8 1 (0.21%) SUSE
8 1 (0.21%) Windows 8
8 1 (0.21%) Windows Vista
Processes & Methodologies
1 226 (48.50%) ITIL
2 128 (27.47%) Service Management
3 104 (22.32%) Line Management
4 94 (20.17%) Presales
5 93 (19.96%) Change Management
6 76 (16.31%) Continuous Improvement
7 71 (15.24%) Project Management
8 53 (11.37%) ITIL V3
9 48 (10.30%) Agile Software Development
10 46 (9.87%) Matrix Management
11 44 (9.44%) Incident Management
11 44 (9.44%) Problem Management
11 44 (9.44%) Software Engineering
12 41 (8.80%) PRINCE2
13 40 (8.58%) Mentoring
14 39 (8.37%) Stakeholder Management
15 38 (8.15%) CRM
16 34 (7.30%) Process Improvement
17 32 (6.87%) Root Cause Analysis
18 29 (6.22%) Migration
Programming Languages
1 39 (8.37%) SQL
2 23 (4.94%) C#
3 22 (4.72%) PowerShell
4 18 (3.86%) JavaScript
5 9 (1.93%) C
6 3 (0.64%) Shell Script
7 2 (0.43%) Java
8 1 (0.21%) ABAP
8 1 (0.21%) Groovy
8 1 (0.21%) PL/SQL
8 1 (0.21%) Python
8 1 (0.21%) T-SQL
8 1 (0.21%) U-SQL
8 1 (0.21%) VB
Qualifications
1 73 (15.67%) Degree
2 42 (9.01%) ITIL Certification
3 40 (8.58%) Computer Science Degree
4 39 (8.37%) Cisco Certification
5 32 (6.87%) Security Cleared
6 29 (6.22%) CCNP
7 20 (4.29%) PMI Certification
8 18 (3.86%) VMware Certified Professional (VCP)
9 17 (3.65%) PMP
10 16 (3.43%) MCP
11 15 (3.22%) CCNA
12 14 (3.00%) SC Cleared
13 13 (2.79%) CISSP
14 11 (2.36%) NVQ Level 3
15 10 (2.15%) ISEB
16 9 (1.93%) ITIL Foundation Certificate
17 8 (1.72%) Microsoft Certification
18 6 (1.29%) CEH
18 6 (1.29%) CompTIA Security+
18 6 (1.29%) VCP5
Quality Assurance & Compliance
1 68 (14.59%) SLA
2 17 (3.65%) QA
3 9 (1.93%) ISO/IEC 20000
3 9 (1.93%) ISO/IEC 27001
4 6 (1.29%) GPG13
5 5 (1.07%) GDPR
5 5 (1.07%) PMO
6 3 (0.64%) PCI DSS
7 1 (0.21%) COBIT
7 1 (0.21%) Cyber Essentials
7 1 (0.21%) Cyber Essentials PLUS
7 1 (0.21%) Data Quality
7 1 (0.21%) ISO 22301
System Software
1 68 (14.59%) VMware Infrastructure
2 62 (13.30%) Active Directory
3 38 (8.15%) Hyper-V
4 18 (3.86%) Virtual Machines
5 17 (3.65%) XenApp
6 16 (3.43%) Microsoft App-V
6 16 (3.43%) XenDesktop
7 12 (2.58%) VMware ESXi
7 12 (2.58%) vSphere
8 11 (2.36%) Virtual Desktop
9 2 (0.43%) BitLocker
Systems Management
1 64 (13.73%) Tivoli Storage Manager
2 34 (7.30%) SCVMM
3 19 (4.08%) SCCM
4 15 (3.22%) SCOM
5 12 (2.58%) vCenter Server
5 12 (2.58%) vMotion
6 8 (1.72%) Cisco Prime
7 7 (1.50%) Microsoft Intune
7 7 (1.50%) Tivoli
8 4 (0.86%) Microsoft Data Protection Manager
8 4 (0.86%) Norton AntiVirus
8 4 (0.86%) SCDPM
8 4 (0.86%) SCOrch
8 4 (0.86%) SCSM
9 3 (0.64%) QRadar
10 2 (0.43%) AirWatch
10 2 (0.43%) Cisco IPCC
10 2 (0.43%) Data Guard
10 2 (0.43%) Oracle Enterprise Manager
11 1 (0.21%) Netcool
Vendors
1 150 (32.19%) Microsoft
2 70 (15.02%) VMware
3 56 (12.02%) Citrix
4 50 (10.73%) Cisco
5 47 (10.09%) CheckPoint
6 39 (8.37%) Fortinet
6 39 (8.37%) HP
7 29 (6.22%) F5
8 28 (6.01%) Juniper
9 22 (4.72%) Brocade
10 21 (4.51%) ServiceNow
11 19 (4.08%) BMC
12 18 (3.86%) Capita
13 14 (3.00%) Cadence
14 12 (2.58%) Ivanti
14 12 (2.58%) NetApp
15 9 (1.93%) Google
15 9 (1.93%) Huawei
16 8 (1.72%) EMC
16 8 (1.72%) Meraki