Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 38 54 53
Rank change year-on-year +16 -1 +13
Permanent jobs citing Service Delivery 542 464 510
As % of all permanent IT jobs advertised in the West Midlands 5.63% 4.81% 4.41%
As % of the Processes & Methodologies category 6.31% 5.30% 4.93%
Number of salaries quoted 234 202 371
West Midlands median annual salary £52,500 £47,000 £44,000
Median salary % change year-on-year +11.70% +6.82% -2.22%
10th Percentile £31,250 £22,275 £26,750
90th Percentile £72,500 £82,125 £63,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,595 8,749 10,348
As % of all permanent IT jobs advertised in the West Midlands 89.21% 90.64% 89.42%
Number of salaries quoted 6,639 7,059 8,354
West Midlands median annual salary £42,500 £41,500 £42,500
Median salary % change year-on-year +2.41% -2.35% +6.25%
10th Percentile £25,750 £25,750 £25,000
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £47,903
% change year-on-year - +4.38% +3.02%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 25 April 2018.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 366 £57,500 +9.52% 9
Coventry +35 64 £50,000 -9.09% 3
Warwickshire -2 23 £50,000 +11.11% 3
Worcestershire +33 19 £37,000 -7.50% 4
Wolverhampton -2 18 £25,000 -54.55% 1
Staffordshire -17 16 £45,000 +52.54% 4
Solihull +8 11 £20,000 -52.94% 4
Shropshire +11 8 £32,500 -13.33% 4
West Bromwich +6 1 £32,500 -16.67%
Walsall -6 1 £32,500 -16.13%
Dudley -6 1 £32,500 +85.71%
Service Delivery
England

For the 6 months to 25 April 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 274 (50.55%) ITIL
2 271 (50.00%) Data Centre
3 214 (39.48%) Microsoft
4 176 (32.47%) Presales
5 156 (28.78%) Microsoft Azure
6 138 (25.46%) Line Management
7 131 (24.17%) Degree
8 129 (23.80%) Continuous Improvement
8 129 (23.80%) Self-Motivation
9 114 (21.03%) Service Management
10 111 (20.48%) VMware
11 103 (19.00%) VMware Infrastructure
12 99 (18.27%) Active Directory
13 92 (16.97%) Citrix
14 91 (16.79%) Due Diligence
15 90 (16.61%) Project Management
16 89 (16.42%) Cisco
16 89 (16.42%) Amazon AWS
17 88 (16.24%) Firewall
18 86 (15.87%) Windows
19 82 (15.13%) CheckPoint
20 81 (14.94%) Software Engineering
21 79 (14.58%) SLA
22 78 (14.39%) SCVMM
22 78 (14.39%) Computer Science
23 76 (14.02%) ITIL Certification
23 76 (14.02%) Fortinet
24 74 (13.65%) Computer Science Degree
25 70 (12.92%) Change Management
26 66 (12.18%) HP

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (6.46%) SharePoint
2 29 (5.35%) Exchange Server 2010
2 29 (5.35%) MS Exchange
3 16 (2.95%) BizTalk Server
4 4 (0.74%) Exchange Server 2013
5 3 (0.55%) Apache
5 3 (0.55%) Skype for Business
6 1 (0.18%) Tomcat
Applications
1 40 (7.38%) Microsoft Office
2 32 (5.90%) Microsoft Excel
3 16 (2.95%) Microsoft PowerPoint
4 6 (1.11%) Spreadsheet
5 5 (0.92%) Microsoft Project
6 3 (0.55%) MS Visio
Business Applications
1 21 (3.87%) Dynamics CRM
2 7 (1.29%) Dynamics AX
3 3 (0.55%) assyst
4 2 (0.37%) NetSuite
5 1 (0.18%) Oracle Applications
5 1 (0.18%) SAP S/4HANA
5 1 (0.18%) SAP SD
5 1 (0.18%) SAP VC
Cloud Services
1 156 (28.78%) Microsoft Azure
2 89 (16.42%) Amazon AWS
3 62 (11.44%) Office 365
4 56 (10.33%) PaaS
5 53 (9.78%) IaaS
6 38 (7.01%) Serverless
7 24 (4.43%) Amazon EC2
8 19 (3.51%) Azure Active Directory
9 17 (3.14%) Azure Data Factory
9 17 (3.14%) Cortana Intelligence Suite
10 14 (2.58%) Google Cloud Platform
11 11 (2.03%) SaaS
12 4 (0.74%) GitHub
12 4 (0.74%) OneDrive
13 1 (0.18%) AWS Lambda
Communications & Networking
1 88 (16.24%) Firewall
2 43 (7.93%) WAN
3 40 (7.38%) OSPF
4 32 (5.90%) VPN
5 25 (4.61%) NetScaler
6 23 (4.24%) Software-Defined Networking
7 22 (4.06%) SNMP
8 21 (3.87%) BGP
8 21 (3.87%) Cisco ASA
8 21 (3.87%) Cisco Nexus
8 21 (3.87%) DNS
8 21 (3.87%) IPsec
9 19 (3.51%) DHCP
9 19 (3.51%) LAN
10 17 (3.14%) FWSM
10 17 (3.14%) Remote Desktop
11 12 (2.21%) Wireless
12 11 (2.03%) MPLS
12 11 (2.03%) VLAN
13 9 (1.66%) Internet
Database & Business Intelligence
1 20 (3.69%) Big Data
1 20 (3.69%) Data Lake
2 17 (3.14%) Azure SQL Database
2 17 (3.14%) Power BI
3 13 (2.40%) SQL Server
4 5 (0.92%) Relational Database
4 5 (0.92%) SQL Server Integration Services
5 4 (0.74%) HDInsight
5 4 (0.74%) RDBMS
5 4 (0.74%) SQL Server Analysis Services
5 4 (0.74%) SQL Server Reporting Services
6 3 (0.55%) Cosmos DB
6 3 (0.55%) Ingres
6 3 (0.55%) MySQL
6 3 (0.55%) NoSQL
7 2 (0.37%) Data Warehouse
7 2 (0.37%) PostgreSQL
8 1 (0.18%) DB2
8 1 (0.18%) Electronic Patient Records
8 1 (0.18%) QlikView
Development Applications
1 54 (9.96%) Visual Studio
2 49 (9.04%) Git (software)
3 35 (6.46%) Visual Studio Team System
4 17 (3.14%) VSS/SourceSafe
5 6 (1.11%) JIRA
6 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 58 (10.70%) Finance
2 50 (9.23%) Marketing
3 15 (2.77%) Legal
4 14 (2.58%) Telecoms
5 11 (2.03%) Publishing
5 11 (2.03%) Retail
6 6 (1.11%) Billing
7 4 (0.74%) Military
8 3 (0.55%) Manufacturing
9 2 (0.37%) Automotive
9 2 (0.37%) French Language
9 2 (0.37%) German Language
9 2 (0.37%) Polish Language
9 2 (0.37%) Russian Language
9 2 (0.37%) Spanish Language
10 1 (0.18%) Back Office
10 1 (0.18%) Law
10 1 (0.18%) Local Government
10 1 (0.18%) Multimedia
Job Titles
1 78 (14.39%) Architect
2 77 (14.21%) Service Manager
3 57 (10.52%) Technical Specialist
4 51 (9.41%) Consultant
5 41 (7.56%) Infrastructure Specialist
6 37 (6.83%) Technical Manager
6 37 (6.83%) Technical Services Manager
7 35 (6.46%) IT Manager
8 34 (6.27%) Services Delivery Manager
9 33 (6.09%) Delivery Manager
10 31 (5.72%) Analyst
11 27 (4.98%) Solutions Architect
12 25 (4.61%) Infrastructure Manager
13 24 (4.43%) Technical Leader
14 23 (4.24%) Cloud Architect
15 22 (4.06%) Technical Consultant
16 20 (3.69%) Developer
17 18 (3.32%) Citrix Specialist
17 18 (3.32%) Service Analyst
17 18 (3.32%) Virtualisation Specialist
Libraries, Frameworks & Software Standards
1 31 (5.72%) .NET
2 26 (4.80%) ASP.NET
2 26 (4.80%) ASP.NET MVC
2 26 (4.80%) ASP.NET Web API
2 26 (4.80%) CSS
2 26 (4.80%) HTML
2 26 (4.80%) WCF
3 20 (3.69%) .NET Framework
3 20 (3.69%) Entity Framework
4 18 (3.32%) LDAP
5 10 (1.85%) RESTful
5 10 (1.85%) Web Services
6 9 (1.66%) AngularJS
7 6 (1.11%) Flash
8 3 (0.55%) .NET Core
8 3 (0.55%) Backbone.js
8 3 (0.55%) KnockoutJS
9 1 (0.18%) COM
9 1 (0.18%) Oracle Fusion
Miscellaneous
1 271 (50.00%) Data Centre
2 129 (23.80%) Self-Motivation
3 78 (14.39%) Computer Science
4 52 (9.59%) Public Cloud
5 34 (6.27%) CMDB
6 30 (5.54%) Analytical Skills
7 27 (4.98%) User Experience
8 19 (3.51%) Management Information System
9 17 (3.14%) PKI
10 15 (2.77%) CCTV
11 10 (1.85%) Private Cloud
11 10 (1.85%) Social Media
12 8 (1.48%) Driving Licence
12 8 (1.48%) Hybrid Cloud
13 6 (1.11%) Enterprise Software
13 6 (1.11%) iPhone
13 6 (1.11%) Virtual Team
14 4 (0.74%) FlexPod
14 4 (0.74%) NHS
15 3 (0.55%) Blackberry
Operating Systems
1 86 (15.87%) Windows
2 30 (5.54%) Windows Server
3 21 (3.87%) Windows 10
4 15 (2.77%) Windows 7
5 13 (2.40%) Linux
6 8 (1.48%) Windows Server 2008
7 5 (0.92%) Unix
7 5 (0.92%) Windows Server 2012
8 3 (0.55%) Windows Server 2003
9 2 (0.37%) Apple iOS
9 2 (0.37%) CentOS
10 1 (0.18%) Android
10 1 (0.18%) Windows Mobile
Processes & Methodologies
1 274 (50.55%) ITIL
2 176 (32.47%) Presales
3 138 (25.46%) Line Management
4 129 (23.80%) Continuous Improvement
5 114 (21.03%) Service Management
6 91 (16.79%) Due Diligence
7 90 (16.61%) Project Management
8 81 (14.94%) Software Engineering
9 70 (12.92%) Change Management
10 62 (11.44%) Requirements Analysis
11 61 (11.25%) PRINCE2
12 60 (11.07%) Root Cause Analysis
13 59 (10.89%) ITIL V3
14 48 (8.86%) Analytics
15 45 (8.30%) Matrix Management
16 44 (8.12%) Mentoring
17 40 (7.38%) Agile Software Development
17 40 (7.38%) Stakeholder Management
18 38 (7.01%) CRM
19 37 (6.83%) Migration
Programming Languages
1 56 (10.33%) SQL
2 37 (6.83%) C#
3 28 (5.17%) PowerShell
4 27 (4.98%) JavaScript
5 11 (2.03%) U-SQL
6 7 (1.29%) Shell Script
7 6 (1.11%) C
8 3 (0.55%) T-SQL
9 1 (0.18%) Groovy
9 1 (0.18%) Java
9 1 (0.18%) Lingo
Qualifications
1 131 (24.17%) Degree
2 76 (14.02%) ITIL Certification
3 74 (13.65%) Computer Science Degree
4 59 (10.89%) Cisco Certification
5 45 (8.30%) Security Cleared
6 42 (7.75%) CCNP
7 39 (7.20%) PMP
8 30 (5.54%) PMI Certification
9 29 (5.35%) VMware Certified Professional (VCP)
10 25 (4.61%) CCNA
10 25 (4.61%) MCP
11 23 (4.24%) ISEB
12 18 (3.32%) Microsoft Certification
13 17 (3.14%) CISSP
13 17 (3.14%) SC Cleared
14 15 (2.77%) MCSE
15 13 (2.40%) NVQ Level 3
16 11 (2.03%) CISM
17 6 (1.11%) CEH
17 6 (1.11%) CIPD
Quality Assurance & Compliance
1 79 (14.58%) SLA
2 24 (4.43%) ISO/IEC 27001
3 11 (2.03%) QA
4 9 (1.66%) PCI DSS
5 8 (1.48%) Cyber Essentials
5 8 (1.48%) Cyber Essentials PLUS
6 6 (1.11%) GPG13
7 5 (0.92%) GDPR
8 4 (0.74%) PMO
9 3 (0.55%) Data Quality
10 2 (0.37%) ISO 9001
10 2 (0.37%) ISO/IEC 20000
11 1 (0.18%) COBIT
System Software
1 103 (19.00%) VMware Infrastructure
2 99 (18.27%) Active Directory
3 53 (9.78%) Virtual Machines
4 47 (8.67%) Hyper-V
5 44 (8.12%) XenApp
6 42 (7.75%) Microsoft App-V
6 42 (7.75%) XenDesktop
7 25 (4.61%) VMware ESXi
7 25 (4.61%) vSphere
8 17 (3.14%) Virtual Desktop
9 4 (0.74%) Docker
10 2 (0.37%) BitLocker
10 2 (0.37%) iptables
10 2 (0.37%) Postfix
Systems Management
1 78 (14.39%) SCVMM
2 66 (12.18%) Tivoli Storage Manager
3 25 (4.61%) vCenter Server
3 25 (4.61%) vMotion
4 22 (4.06%) Microsoft Intune
5 19 (3.51%) SCCM
5 19 (3.51%) SCOrch
6 17 (3.14%) Microsoft Data Protection Manager
6 17 (3.14%) SCDPM
6 17 (3.14%) SCSM
7 9 (1.66%) QRadar
8 6 (1.11%) WhatsUp Gold
9 5 (0.92%) Cisco Prime
10 4 (0.74%) SCOM
11 2 (0.37%) AirWatch
11 2 (0.37%) Nagios
11 2 (0.37%) Norton AntiVirus
11 2 (0.37%) Puppet
11 2 (0.37%) Red Hat Spacewalk
11 2 (0.37%) SELinux
Vendors
1 214 (39.48%) Microsoft
2 111 (20.48%) VMware
3 92 (16.97%) Citrix
4 89 (16.42%) Cisco
5 82 (15.13%) CheckPoint
6 76 (14.02%) Fortinet
7 66 (12.18%) HP
8 52 (9.59%) F5
9 45 (8.30%) Juniper
10 34 (6.27%) BMC
11 28 (5.17%) Brocade
12 26 (4.80%) Ivanti
13 24 (4.43%) ServiceNow
14 23 (4.24%) Capita
15 18 (3.32%) Google
16 17 (3.14%) CA
16 17 (3.14%) Tableau
17 12 (2.21%) Huawei
17 12 (2.21%) IBM
18 11 (2.03%) Meraki