Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 61 34 62
Rank change year-on-year -27 +28 +13
Permanent jobs citing Service Delivery 428 710 426
As % of all permanent IT jobs advertised in the West Midlands 4.27% 6.20% 3.90%
As % of the Processes & Methodologies category 4.80% 6.95% 4.45%
Number of salaries quoted 227 328 323
West Midlands median annual salary £47,500 £44,738 £47,500
Median salary % change year-on-year +6.17% -5.82% -9.52%
10th Percentile £28,723 £26,425 £26,550
90th Percentile £70,713 £77,500 £68,750
England median annual salary £50,000 £47,500 £49,000
% change year-on-year +5.26% -3.06% +3.16%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8911 10210 9576
As % of all permanent IT jobs advertised in the West Midlands 88.90% 89.18% 87.60%
Number of salaries quoted 7215 7983 7897
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £64,700
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 19 November 2017.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -15 260 £52,500 +16.67% 6
Shropshire -4 32 £36,111 -15.03% 1
Warwickshire +21 30 £42,500 -18.27% 1
Coventry -19 25 £46,250 +9.47% 1
Solihull +15 22 £43,250 +3.59% 4
Wolverhampton +16 20 £33,750 -6.25%
Staffordshire +10 15 £35,000 -22.22% 1
Worcestershire -3 11 £47,500 +72.73% 1
Herefordshire -5 3 £55,000 +22.22%
Walsall 0 2 £32,500 -23.53%
Dudley +4 1 £32,500 +1.56%
Service Delivery
England

For the 6 months to 19 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Delivery.

1 224 (52.34%) ITIL
2 147 (34.35%) Data Centre
3 122 (28.50%) Service Management
4 109 (25.47%) Microsoft
5 91 (21.26%) Line Management
6 81 (18.93%) Project Management
7 80 (18.69%) Change Management
8 66 (15.42%) Presales
9 63 (14.72%) Finance
10 61 (14.25%) ITIL V3
10 61 (14.25%) Continuous Improvement
11 56 (13.08%) Windows
12 52 (12.15%) Incident Management
13 49 (11.45%) Problem Management
13 49 (11.45%) Cisco
14 48 (11.21%) Analytical Skills
15 46 (10.75%) VMware
15 46 (10.75%) HP
16 45 (10.51%) SLA
16 45 (10.51%) PRINCE2
16 45 (10.51%) Agile Software Development
16 45 (10.51%) Mentoring
17 44 (10.28%) Microsoft Azure
17 44 (10.28%) CheckPoint
18 42 (9.81%) Firewall
18 42 (9.81%) VMware Infrastructure
19 39 (9.11%) Degree
19 39 (9.11%) ITIL Certification
20 38 (8.88%) Tivoli Storage Manager
21 37 (8.64%) Active Directory

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.27%) MS Exchange
2 7 (1.64%) Documentum
2 7 (1.64%) Exchange Server 2003
3 5 (1.17%) Exchange Server 2007
4 4 (0.93%) Amazon Alexa
5 3 (0.70%) SharePoint
5 3 (0.70%) Skype for Business
6 2 (0.47%) Exchange Server 2010
6 2 (0.47%) Exchange Server 2013
6 2 (0.47%) IIS
6 2 (0.47%) Oracle Application Server
6 2 (0.47%) WebLogic
7 1 (0.23%) Apache
7 1 (0.23%) Oracle SOA Suite
Applications
1 31 (7.24%) Microsoft Excel
2 18 (4.21%) Microsoft Office
3 6 (1.40%) Microsoft Project
4 4 (0.93%) Chatbot
4 4 (0.93%) MS Visio
4 4 (0.93%) Spreadsheet
5 2 (0.47%) Microsoft PowerPoint
Business Applications
1 18 (4.21%) assyst
2 3 (0.70%) Dynamics AX
3 2 (0.47%) Maximo
4 1 (0.23%) Oracle BPM
4 1 (0.23%) SAP CO
4 1 (0.23%) SAP FI
4 1 (0.23%) SAP FI/CO
Cloud Services
1 44 (10.28%) Microsoft Azure
2 32 (7.48%) Office 365
3 26 (6.07%) Amazon AWS
4 14 (3.27%) IaaS
4 14 (3.27%) PaaS
5 7 (1.64%) Cloud Computing
6 4 (0.93%) Google Cloud Platform
6 4 (0.93%) SaaS
7 3 (0.70%) Amazon EC2
8 2 (0.47%) Serverless
9 1 (0.23%) Azure Active Directory
9 1 (0.23%) GitHub
Communications & Networking
1 42 (9.81%) Firewall
2 30 (7.01%) WAN
3 28 (6.54%) OSPF
4 24 (5.61%) VPN
5 21 (4.91%) Network Security
6 19 (4.44%) LAN
7 18 (4.21%) Wireless
8 17 (3.97%) Cisco Nexus
8 17 (3.97%) MPLS
8 17 (3.97%) VLAN
9 16 (3.74%) Cisco ISE
10 15 (3.50%) SSL
11 14 (3.27%) BGP
11 14 (3.27%) Cisco ASA
11 14 (3.27%) IPsec
11 14 (3.27%) SNMP
12 13 (3.04%) Ethernet
12 13 (3.04%) TCP/IP
13 12 (2.80%) Internet
14 6 (1.40%) DNS
Database & Business Intelligence
1 18 (4.21%) SQL Server
2 8 (1.87%) MySQL
3 7 (1.64%) SQL Server Reporting Services
4 6 (1.40%) MS Access
5 4 (0.93%) MariaDB
5 4 (0.93%) Oracle Database
6 3 (0.70%) Microsoft Analysis Services
6 3 (0.70%) Power BI
6 3 (0.70%) SQL Server 2012
6 3 (0.70%) SQL Server 2014
6 3 (0.70%) SQL Server Analysis Services
6 3 (0.70%) SQL Server Integration Services
7 2 (0.47%) Azure SQL Database
7 2 (0.47%) DB2
7 2 (0.47%) Oracle Database 10g
7 2 (0.47%) Oracle Database 11g
7 2 (0.47%) Oracle Database 12c
7 2 (0.47%) PostgreSQL
8 1 (0.23%) RDBMS
8 1 (0.23%) Relational Database
Development Applications
1 4 (0.93%) Visual Studio
2 3 (0.70%) Git (software)
2 3 (0.70%) Selenium
3 2 (0.47%) Cucumber
3 2 (0.47%) SoapUI
3 2 (0.47%) Visual Studio Team System
3 2 (0.47%) Zephyr
4 1 (0.23%) Jenkins
4 1 (0.23%) JIRA
4 1 (0.23%) Oracle APEX
4 1 (0.23%) Oracle Forms
4 1 (0.23%) SQL Server Management Studio (SSMS)
4 1 (0.23%) VSS/SourceSafe
General
1 63 (14.72%) Finance
2 20 (4.67%) Retail
3 14 (3.27%) Telecoms
4 13 (3.04%) Billing
5 11 (2.57%) Manufacturing
6 10 (2.34%) Local Government
6 10 (2.34%) Publishing
7 8 (1.87%) Legal
8 5 (1.17%) Multimedia
9 4 (0.93%) Advertising
10 3 (0.70%) Marketing
11 2 (0.47%) Back Office
12 1 (0.23%) Automotive
12 1 (0.23%) Banking
12 1 (0.23%) German Language
12 1 (0.23%) Military
Job Titles
1 73 (17.06%) Service Manager
2 56 (13.08%) Architect
3 47 (10.98%) Analyst
4 29 (6.78%) Technical Manager
5 27 (6.31%) Delivery Manager
6 25 (5.84%) Services Delivery Manager
7 23 (5.37%) Technical Services Manager
8 21 (4.91%) IT Manager
9 18 (4.21%) Network Engineer
10 17 (3.97%) Technical Leader
11 16 (3.74%) Consultant
11 16 (3.74%) Data Architect
11 16 (3.74%) Data Centre Architect
12 15 (3.50%) Solutions Architect
13 13 (3.04%) IT Services Manager
13 13 (3.04%) Security Manager
14 12 (2.80%) Business Analyst
14 12 (2.80%) Technical Architect
15 11 (2.57%) Compliance Manager
15 11 (2.57%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 7 (1.64%) Middleware
2 5 (1.17%) .NET
3 4 (0.93%) ASP.NET
4 3 (0.70%) ASP.NET MVC
4 3 (0.70%) HTML
4 3 (0.70%) Web Services
5 1 (0.23%) AngularJS
5 1 (0.23%) CSS
5 1 (0.23%) IDoc
5 1 (0.23%) REST
5 1 (0.23%) Spring
5 1 (0.23%) WebCenter
5 1 (0.23%) XML
5 1 (0.23%) XSLT
Miscellaneous
1 147 (34.35%) Data Centre
2 48 (11.21%) Analytical Skills
3 32 (7.48%) Management Information System
4 20 (4.67%) Computer Science
5 16 (3.74%) CCTV
6 13 (3.04%) FlexPod
7 12 (2.80%) CMDB
8 10 (2.34%) Public Cloud
9 7 (1.64%) Blackberry
9 7 (1.64%) Cyber Attack
9 7 (1.64%) Driving Licence
9 7 (1.64%) Freedom of Information
10 6 (1.40%) Virtual Team
11 5 (1.17%) User Experience
12 4 (0.93%) Enterprise Storage
12 4 (0.93%) PMI
12 4 (0.93%) Robotics
13 2 (0.47%) Data Protection Act
13 2 (0.47%) EPoS
13 2 (0.47%) Handset
Operating Systems
1 56 (13.08%) Windows
2 22 (5.14%) Linux
3 19 (4.44%) Windows Server
4 13 (3.04%) Unix
5 12 (2.80%) Windows Server 2003
6 10 (2.34%) Windows 10
6 10 (2.34%) Windows Server 2008
7 7 (1.64%) Android
8 6 (1.40%) Windows 7
8 6 (1.40%) Windows XP
9 5 (1.17%) Apple iOS
9 5 (1.17%) CentOS
9 5 (1.17%) Windows Mobile
10 4 (0.93%) Red Hat Enterprise Linux
10 4 (0.93%) Ubuntu
11 2 (0.47%) AIX
12 1 (0.23%) SUSE
12 1 (0.23%) Windows 8
12 1 (0.23%) Windows Server 2012
12 1 (0.23%) Windows Vista
Processes & Methodologies
1 224 (52.34%) ITIL
2 122 (28.50%) Service Management
3 91 (21.26%) Line Management
4 81 (18.93%) Project Management
5 80 (18.69%) Change Management
6 66 (15.42%) Presales
7 61 (14.25%) Continuous Improvement
7 61 (14.25%) ITIL V3
8 52 (12.15%) Incident Management
9 49 (11.45%) Problem Management
10 45 (10.51%) Agile Software Development
10 45 (10.51%) Mentoring
10 45 (10.51%) PRINCE2
11 34 (7.94%) Process Improvement
12 32 (7.48%) IT Strategy
12 32 (7.48%) Stakeholder Management
13 29 (6.78%) Change Control
14 28 (6.54%) Matrix Management
15 27 (6.31%) Capacity Planning
15 27 (6.31%) Service Delivery Management
Programming Languages
1 28 (6.54%) SQL
2 9 (2.10%) VB
3 8 (1.87%) PowerShell
4 5 (1.17%) C
4 5 (1.17%) Python
4 5 (1.17%) T-SQL
5 4 (0.93%) Bash Shell
5 4 (0.93%) C#
5 4 (0.93%) Perl
5 4 (0.93%) PHP
6 2 (0.47%) Java
6 2 (0.47%) PL/SQL
6 2 (0.47%) Shell Script
7 1 (0.23%) ABAP
7 1 (0.23%) COBOL
7 1 (0.23%) JavaScript
7 1 (0.23%) VB.NET
Qualifications
1 39 (9.11%) Degree
1 39 (9.11%) ITIL Certification
2 37 (8.64%) Security Cleared
3 34 (7.94%) Cisco Certification
4 27 (6.31%) CCNP
5 22 (5.14%) CISSP
6 20 (4.67%) Computer Science Degree
7 19 (4.44%) SC Cleared
8 13 (3.04%) PMI Certification
9 12 (2.80%) ITIL Foundation Certificate
10 10 (2.34%) CCNA
11 9 (2.10%) PMP
12 8 (1.87%) CISM
12 8 (1.87%) ISEB
13 7 (1.64%) MCP
14 6 (1.40%) CEH
14 6 (1.40%) CompTIA Security+
14 6 (1.40%) Security+ Certification
14 6 (1.40%) VMware Certified Professional (VCP)
15 5 (1.17%) MOS
Quality Assurance & Compliance
1 45 (10.51%) SLA
2 25 (5.84%) QA
3 14 (3.27%) ISO/IEC 20000
4 12 (2.80%) PMO
5 10 (2.34%) ISO/IEC 27001
6 6 (1.40%) GPG13
7 3 (0.70%) GDPR
7 3 (0.70%) PCI DSS
8 2 (0.47%) Disclosure Scotland
8 2 (0.47%) Sarbanes-Oxley
9 1 (0.23%) Cyber Essentials
9 1 (0.23%) Cyber Essentials PLUS
9 1 (0.23%) ISO 22301
System Software
1 42 (9.81%) VMware Infrastructure
2 37 (8.64%) Active Directory
3 24 (5.61%) Hyper-V
4 8 (1.87%) Virtual Desktop
5 4 (0.93%) Virtual Machines
6 2 (0.47%) Firmware
7 1 (0.23%) BitLocker
7 1 (0.23%) iptables
7 1 (0.23%) Microsoft App-V
7 1 (0.23%) Postfix
7 1 (0.23%) XenApp
7 1 (0.23%) XenDesktop
Systems Management
1 38 (8.88%) Tivoli Storage Manager
2 24 (5.61%) SCCM
3 19 (4.44%) SCOM
4 13 (3.04%) Cisco Prime
5 11 (2.57%) Tivoli
6 10 (2.34%) SCVMM
7 7 (1.64%) QRadar
8 5 (1.17%) Nagios
9 4 (0.93%) Cacti
9 4 (0.93%) Icinga
9 4 (0.93%) Microsoft Intune
10 2 (0.47%) Backup Exec
10 2 (0.47%) Cisco IPCC
10 2 (0.47%) Data Guard
10 2 (0.47%) NetBackup
10 2 (0.47%) Norton AntiVirus
10 2 (0.47%) Oracle Enterprise Manager
10 2 (0.47%) Puppet
11 1 (0.23%) Netcool
11 1 (0.23%) Oracle RMAN
Vendors
1 109 (25.47%) Microsoft
2 49 (11.45%) Cisco
3 46 (10.75%) HP
3 46 (10.75%) VMware
4 44 (10.28%) CheckPoint
5 37 (8.64%) Fortinet
6 33 (7.71%) Citrix
7 26 (6.07%) F5
8 25 (5.84%) Brocade
9 19 (4.44%) Juniper
10 16 (3.74%) ServiceNow
11 14 (3.27%) Meraki
11 14 (3.27%) NetApp
11 14 (3.27%) Oracle
12 13 (3.04%) Aruba
12 13 (3.04%) SolarWinds
12 13 (3.04%) Sourcefire
13 11 (2.57%) Cadence
13 11 (2.57%) IBM
14 10 (2.34%) EMC