Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 40 64 39
Rank change year-on-year +24 -25 +23
Permanent jobs citing Service Delivery 481 426 680
As % of all permanent IT jobs advertised in the West Midlands 5.51% 4.28% 5.69%
As % of the Processes & Methodologies category 6.11% 4.69% 6.29%
Number of salaries quoted 251 228 327
West Midlands median annual salary £55,000 £48,868 £45,000
Median salary % change year-on-year +12.55% +8.60% -6.98%
10th Percentile £27,250 £29,488 £27,050
90th Percentile £67,500 £72,500 £76,250
England median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% +3.09%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,876 9,083 10,808
As % of all permanent IT jobs advertised in the West Midlands 90.27% 91.30% 90.45%
Number of salaries quoted 6,027 7,470 8,462
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £26,000 £25,750 £24,025
90th Percentile £67,500 £63,750 £64,000
England median annual salary £50,100 £50,000 £50,000
% change year-on-year +0.20% - +5.26%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 22 September 2018.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 349 £57,500 +11.65% 28
Coventry +19 40 £50,000 -4.76% 7
Warwickshire +36 23 £57,500 +35.29% 4
Worcestershire +13 16 £55,000 +37.50% 5
Solihull +3 16 £42,500 -12.82% 2
Dudley - 8 £25,000 -
Staffordshire +8 7 £47,500 +46.57% 7
Shropshire -8 4 £65,000 +80.00% 3
Wednesbury - 4 £32,000 - 1
Herefordshire +14 2 £43,750 -20.45%
Wolverhampton -7 1 - - 2
Service Delivery
England

For the 6 months to 22 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 312 (64.86%) ITIL
2 231 (48.02%) Data Centre
3 143 (29.73%) Microsoft
4 135 (28.07%) Service Management
5 108 (22.45%) ITIL Certification
6 105 (21.83%) Cisco
6 105 (21.83%) Presales
7 103 (21.41%) SLA
8 102 (21.21%) Continuous Improvement
9 101 (21.00%) Firewall
10 96 (19.96%) CheckPoint
10 96 (19.96%) Self-Motivation
11 90 (18.71%) Degree
12 88 (18.30%) Project Management
13 79 (16.42%) Line Management
14 77 (16.01%) Fortinet
15 73 (15.18%) ITIL V3
16 68 (14.14%) Due Diligence
17 67 (13.93%) VMware
18 65 (13.51%) Data Protection
19 63 (13.10%) Windows
20 62 (12.89%) HP
21 61 (12.68%) PRINCE2
21 61 (12.68%) VMware Infrastructure
21 61 (12.68%) Root Cause Analysis
22 60 (12.47%) ITSM
23 58 (12.06%) GDPR
24 56 (11.64%) Finance
24 56 (11.64%) Security Cleared
25 53 (11.02%) ISO/IEC 27001

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (3.33%) MS Exchange
2 15 (3.12%) SharePoint
3 13 (2.70%) Exchange Server 2010
4 8 (1.66%) Apache
5 5 (1.04%) Skype for Business
6 4 (0.83%) SharePoint Server
7 2 (0.42%) SAS
8 1 (0.21%) BizTalk Server
8 1 (0.21%) Exchange Server 2003
8 1 (0.21%) Tomcat
Applications
1 41 (8.52%) Microsoft Excel
2 33 (6.86%) Microsoft PowerPoint
3 17 (3.53%) Microsoft Office
4 12 (2.49%) Spreadsheet
5 7 (1.46%) MS Visio
6 6 (1.25%) Microsoft Project
Business Applications
1 7 (1.46%) assyst
1 7 (1.46%) Dynamics CRM
1 7 (1.46%) Sentinel
2 5 (1.04%) INSURE/90
2 5 (1.04%) Remedy ITSM
3 3 (0.62%) Dynamics NAV
4 2 (0.42%) Dynamics AX
4 2 (0.42%) NetSuite
4 2 (0.42%) Teamcenter
5 1 (0.21%) HFM
5 1 (0.21%) Sage 1000
5 1 (0.21%) SAP S/4HANA
5 1 (0.21%) SAP SD
5 1 (0.21%) SAP VC
Cloud Services
1 51 (10.60%) Microsoft Azure
2 37 (7.69%) Amazon AWS
2 37 (7.69%) IaaS
3 31 (6.44%) PaaS
4 18 (3.74%) Office 365
5 17 (3.53%) SaaS
6 12 (2.49%) Serverless
7 8 (1.66%) Azure Data Factory
7 8 (1.66%) Cortana Intelligence Suite
8 6 (1.25%) Heroku
9 5 (1.04%) Amazon EC2
10 4 (0.83%) Amazon CloudWatch
10 4 (0.83%) Amazon ElastiCache
10 4 (0.83%) Amazon S3
10 4 (0.83%) AWS CloudFormation
10 4 (0.83%) AWS CodePipeline
10 4 (0.83%) AWS Lambda
10 4 (0.83%) CloudFront
10 4 (0.83%) IBM Cloud
10 4 (0.83%) SoftLayer
Communications & Networking
1 101 (21.00%) Firewall
2 36 (7.48%) WAN
3 26 (5.41%) LAN
3 26 (5.41%) OSPF
4 25 (5.20%) VPN
5 17 (3.53%) DHCP
5 17 (3.53%) DNS
6 15 (3.12%) Software-Defined Networking
7 13 (2.70%) NetScaler
8 11 (2.29%) Cisco ASA
8 11 (2.29%) MPLS
9 10 (2.08%) Internet
9 10 (2.08%) SNMP
9 10 (2.08%) VLAN
10 9 (1.87%) BGP
10 9 (1.87%) Cisco Nexus
10 9 (1.87%) FWSM
10 9 (1.87%) IPsec
11 8 (1.66%) Wireless
12 6 (1.25%) TACACS
Database & Business Intelligence
1 12 (2.49%) Power BI
2 11 (2.29%) SQL Server
3 9 (1.87%) Azure SQL Database
3 9 (1.87%) Big Data
3 9 (1.87%) Data Lake
4 7 (1.46%) PostgreSQL
5 4 (0.83%) Amazon DynamoDB
5 4 (0.83%) Relational Database
6 3 (0.62%) Data Warehouse
7 2 (0.42%) SQL Server Reporting Services
8 1 (0.21%) Cosmos DB
8 1 (0.21%) MySQL
8 1 (0.21%) NoSQL
8 1 (0.21%) RDBMS
8 1 (0.21%) SQL Server 2008
8 1 (0.21%) SQL Server 2016
8 1 (0.21%) SQL Server Analysis Services
8 1 (0.21%) SQL Server Integration Services
Development Applications
1 18 (3.74%) Git (software)
1 18 (3.74%) Visual Studio
2 11 (2.29%) Visual Studio Team System
3 9 (1.87%) VSS/SourceSafe
4 6 (1.25%) Oracle APEX
General
1 56 (11.64%) Finance
2 23 (4.78%) Publishing
3 12 (2.49%) Marketing
4 10 (2.08%) Retail
5 6 (1.25%) Legal
6 5 (1.04%) Billing
6 5 (1.04%) Games
7 3 (0.62%) Automotive
8 2 (0.42%) Back Office
8 2 (0.42%) Banking
8 2 (0.42%) Manufacturing
9 1 (0.21%) Multimedia
9 1 (0.21%) Telecoms
Job Titles
1 84 (17.46%) Service Manager
2 78 (16.22%) Architect
3 41 (8.52%) Services Delivery Manager
4 40 (8.32%) Analyst
4 40 (8.32%) Delivery Manager
5 31 (6.44%) Team Leader
6 28 (5.82%) IT Manager
7 26 (5.41%) Consultant
8 24 (4.99%) Solutions Architect
8 24 (4.99%) Technical Manager
9 23 (4.78%) Technical Services Manager
10 21 (4.37%) Infrastructure Manager
11 20 (4.16%) Technical Leader
12 19 (3.95%) Network Architect
12 19 (3.95%) Network Team Leader
12 19 (3.95%) Service Architect
13 18 (3.74%) Security Manager
14 17 (3.53%) Compliance Manager
15 16 (3.33%) Information Manager
15 16 (3.33%) Information Security Manager
Libraries, Frameworks & Software Standards
1 16 (3.33%) HTML
2 15 (3.12%) .NET
3 10 (2.08%) .NET Core
3 10 (2.08%) .NET Framework
3 10 (2.08%) AngularJS
3 10 (2.08%) ASP.NET
3 10 (2.08%) ASP.NET MVC
3 10 (2.08%) ASP.NET Web API
3 10 (2.08%) Backbone.js
3 10 (2.08%) CSS
3 10 (2.08%) Entity Framework
3 10 (2.08%) KnockoutJS
3 10 (2.08%) LDAP
3 10 (2.08%) WCF
4 6 (1.25%) Ajax
5 4 (0.83%) COM
5 4 (0.83%) Node.js
5 4 (0.83%) Web Services
6 3 (0.62%) Middleware
6 3 (0.62%) SAML
Miscellaneous
1 231 (48.02%) Data Centre
2 96 (19.96%) Self-Motivation
3 50 (10.40%) Computer Science
4 38 (7.90%) Management Information System
5 37 (7.69%) Analytical Skills
6 21 (4.37%) CMDB
7 15 (3.12%) CCTV
8 13 (2.70%) Public Cloud
9 10 (2.08%) PMI
10 9 (1.87%) Driving Licence
10 9 (1.87%) PKI
10 9 (1.87%) Video Conferencing
10 9 (1.87%) Virtual Team
11 7 (1.46%) CESG
11 7 (1.46%) Freedom of Information
12 5 (1.04%) iPhone
13 3 (0.62%) NHS
14 2 (0.42%) AS400
14 2 (0.42%) Video\Live Streaming
14 2 (0.42%) VLE
Operating Systems
1 63 (13.10%) Windows
2 25 (5.20%) Windows Server
3 23 (4.78%) Linux
4 17 (3.53%) Windows 7
5 13 (2.70%) Windows Server 2003
6 9 (1.87%) Windows 10
7 8 (1.66%) Unix
8 6 (1.25%) Red Hat Enterprise Linux
9 5 (1.04%) Windows Server 2008
10 4 (0.83%) Windows 8
10 4 (0.83%) Windows Server 2012
11 2 (0.42%) Apple iOS
11 2 (0.42%) Mac OS X
12 1 (0.21%) CentOS
12 1 (0.21%) SUSE
Processes & Methodologies
1 312 (64.86%) ITIL
2 135 (28.07%) Service Management
3 105 (21.83%) Presales
4 102 (21.21%) Continuous Improvement
5 88 (18.30%) Project Management
6 79 (16.42%) Line Management
7 73 (15.18%) ITIL V3
8 68 (14.14%) Due Diligence
9 65 (13.51%) Data Protection
10 61 (12.68%) PRINCE2
10 61 (12.68%) Root Cause Analysis
11 60 (12.47%) ITSM
12 51 (10.60%) Change Management
13 49 (10.19%) Software Engineering
13 49 (10.19%) Stakeholder Management
14 47 (9.77%) Information Security
15 44 (9.15%) IT Strategy
15 44 (9.15%) Problem-Solving
16 42 (8.73%) Agile Software Development
17 40 (8.32%) SIEM
Programming Languages
1 33 (6.86%) SQL
2 19 (3.95%) C#
3 17 (3.53%) JavaScript
3 17 (3.53%) Python
4 16 (3.33%) PowerShell
5 10 (2.08%) Java
5 10 (2.08%) T-SQL
6 8 (1.66%) U-SQL
7 6 (1.25%) Apex Code
7 6 (1.25%) Perl
7 6 (1.25%) PHP
8 5 (1.04%) Bash Shell
9 3 (0.62%) Shell Script
10 2 (0.42%) R
11 1 (0.21%) C
11 1 (0.21%) Lingo
11 1 (0.21%) VB.NET
Qualifications
1 108 (22.45%) ITIL Certification
2 90 (18.71%) Degree
3 56 (11.64%) Security Cleared
4 46 (9.56%) Computer Science Degree
4 46 (9.56%) SC Cleared
5 40 (8.32%) CISSP
6 38 (7.90%) ISEB
6 38 (7.90%) PMI Certification
7 35 (7.28%) Cisco Certification
8 30 (6.24%) PMP
9 26 (5.41%) CCNP
10 22 (4.57%) CISM
11 18 (3.74%) CCNA
11 18 (3.74%) CEH
11 18 (3.74%) CompTIA Security+
12 14 (2.91%) Microsoft Certification
13 9 (1.87%) MCP
14 8 (1.66%) MCSE
15 7 (1.46%) CISA
15 7 (1.46%) HNC
Quality Assurance & Compliance
1 103 (21.41%) SLA
2 58 (12.06%) GDPR
3 53 (11.02%) ISO/IEC 27001
4 24 (4.99%) PCI DSS
5 23 (4.78%) Cyber Essentials
5 23 (4.78%) Cyber Essentials PLUS
6 20 (4.16%) QA
7 18 (3.74%) GPG13
8 9 (1.87%) ISO/IEC 20000
9 7 (1.46%) PMO
10 2 (0.42%) Data Quality
10 2 (0.42%) ISO 9001
System Software
1 61 (12.68%) VMware Infrastructure
2 49 (10.19%) Active Directory
3 32 (6.65%) Hyper-V
4 20 (4.16%) vSphere
5 19 (3.95%) VMware ESXi
5 19 (3.95%) XenApp
6 13 (2.70%) Microsoft App-V
6 13 (2.70%) XenDesktop
7 9 (1.87%) Virtual Machines
8 4 (0.83%) Docker
9 1 (0.21%) iptables
9 1 (0.21%) Postfix
Systems Management
1 22 (4.57%) SCVMM
2 13 (2.70%) vCenter Server
2 13 (2.70%) vMotion
3 10 (2.08%) SCCM
4 6 (1.25%) Norton AntiVirus
4 6 (1.25%) QRadar
4 6 (1.25%) WhatsUp Gold
5 4 (0.83%) Ansible
5 4 (0.83%) Kubernetes
5 4 (0.83%) Mesos
5 4 (0.83%) Microsoft Intune
5 4 (0.83%) rkt
5 4 (0.83%) Terraform
6 3 (0.62%) Single Sign-On
7 2 (0.42%) AirWatch
8 1 (0.21%) Failover Clustering
8 1 (0.21%) Nagios
8 1 (0.21%) Puppet
8 1 (0.21%) Red Hat Spacewalk
8 1 (0.21%) SELinux
Vendors
1 143 (29.73%) Microsoft
2 105 (21.83%) Cisco
3 96 (19.96%) CheckPoint
4 77 (16.01%) Fortinet
5 67 (13.93%) VMware
6 62 (12.89%) HP
7 53 (11.02%) Citrix
8 44 (9.15%) F5
9 36 (7.48%) Juniper
10 26 (5.41%) NetApp
11 21 (4.37%) ServiceNow
12 19 (3.95%) EMC
13 15 (3.12%) Oracle
14 13 (2.70%) Ivanti
14 13 (2.70%) SAP
15 11 (2.29%) IBM
15 11 (2.29%) Tableau
16 10 (2.08%) Salesforce.com
17 9 (1.87%) BMC
17 9 (1.87%) CA