Period
to 17 February 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 February 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
England > West Midlands
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 30 51 40
Rank change year-on-year +21 -11 +24
Permanent jobs citing Service Delivery 523 487 605
As % of all permanent IT jobs advertised in the West Midlands 6.72% 4.95% 5.85%
As % of the Processes & Methodologies category 7.34% 5.47% 6.35%
Number of salaries quoted 272 236 240
West Midlands median annual salary £46,204 £50,000 £45,000
Median salary % change year-on-year -7.59% +11.11% -
10th Percentile £27,500 £29,000 £26,100
90th Percentile £67,250 £72,500 £77,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,124 8,906 9,524
As % of all permanent IT jobs advertised in the West Midlands 91.49% 90.57% 92.15%
Number of salaries quoted 5,313 6,978 7,482
West Midlands median annual salary £45,000 £42,000 £40,500
Median salary % change year-on-year +7.14% +3.70% -3.57%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £70,250 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 17 February 2019.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 319 £47,500 -13.64% 18
Solihull +34 53 £42,500 +14.09% 11
Worcestershire +19 47 £45,000 -2.70% 1
Warwickshire +27 29 £47,500 - 5
Coventry +4 28 £60,000 +20.00% 4
Staffordshire +25 17 £40,000 -11.11% 3
Shropshire -12 7 - - 7
Dudley -4 4 £32,500 - 1
Wednesbury - 4 £32,000 -
Service Delivery
England

For the 6 months to 17 February 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Delivery.

1 336 (64.24%) ITIL
2 166 (31.74%) Data Centre
3 164 (31.36%) Microsoft
4 141 (26.96%) Service Management
5 140 (26.77%) SLA
6 136 (26.00%) Data Protection
7 132 (25.24%) GDPR
8 98 (18.74%) Active Directory
8 98 (18.74%) Security Cleared
8 98 (18.74%) Presales
9 97 (18.55%) Firewall
10 85 (16.25%) Cisco
11 84 (16.06%) Degree
12 83 (15.87%) ITIL V3
13 82 (15.68%) VMware
14 81 (15.49%) Windows
15 80 (15.30%) Continuous Improvement
16 76 (14.53%) ITSM
17 75 (14.34%) Line Management
18 72 (13.77%) ITIL Certification
19 69 (13.19%) Project Management
20 68 (13.00%) PRINCE2
20 68 (13.00%) Finance
21 66 (12.62%) VMware Infrastructure
22 65 (12.43%) Stakeholder Management
23 64 (12.24%) IT Strategy
24 61 (11.66%) Change Management
25 59 (11.28%) Microsoft Excel
25 59 (11.28%) Self-Motivation
26 58 (11.09%) Due Diligence

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (6.88%) SharePoint
2 18 (3.44%) SharePoint Server
3 16 (3.06%) MS Exchange
4 12 (2.29%) Exchange Server 2003
5 6 (1.15%) Exchange Server 2007
6 2 (0.38%) Skype for Business
7 1 (0.19%) Apache
Applications
1 59 (11.28%) Microsoft Excel
2 45 (8.60%) Microsoft Office
3 38 (7.27%) Microsoft PowerPoint
4 15 (2.87%) Microsoft Project
4 15 (2.87%) MS Visio
5 10 (1.91%) Spreadsheet
6 2 (0.38%) AutoCAD
7 1 (0.19%) Open Workbench
Business Applications
1 4 (0.76%) INSURE/90
1 4 (0.76%) Remedy ITSM
2 2 (0.38%) Oracle EBS
3 1 (0.19%) Dynamics CRM
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle ERP
3 1 (0.19%) Oracle iProcurement
3 1 (0.19%) Primavera
Cloud Services
1 55 (10.52%) Microsoft Azure
2 45 (8.60%) Amazon AWS
3 28 (5.35%) IaaS
3 28 (5.35%) Office 365
3 28 (5.35%) PaaS
4 13 (2.49%) SaaS
5 9 (1.72%) Serverless
6 6 (1.15%) Cloud Computing
7 5 (0.96%) Azure Active Directory
7 5 (0.96%) Azure Functions
8 4 (0.76%) Amazon CloudWatch
8 4 (0.76%) Amazon EC2
8 4 (0.76%) Amazon ElastiCache
8 4 (0.76%) Amazon S3
8 4 (0.76%) AWS CloudFormation
8 4 (0.76%) AWS CloudTrail
8 4 (0.76%) AWS CodePipeline
8 4 (0.76%) AWS Lambda
8 4 (0.76%) IBM Cloud
8 4 (0.76%) SoftLayer
Communications & Networking
1 97 (18.55%) Firewall
2 41 (7.84%) WAN
3 38 (7.27%) DNS
4 34 (6.50%) LAN
5 32 (6.12%) DHCP
6 20 (3.82%) VLAN
7 18 (3.44%) MPLS
7 18 (3.44%) OSPF
8 16 (3.06%) TCP/IP
9 14 (2.68%) VoIP
10 11 (2.10%) Intrusion Detection
10 11 (2.10%) Network Security
10 11 (2.10%) VPLS
11 10 (1.91%) SNMP
12 9 (1.72%) Internet
12 9 (1.72%) Remote Desktop
13 8 (1.53%) WLAN
14 7 (1.34%) SAN
15 6 (1.15%) BGP
15 6 (1.15%) DDNS
Database & Business Intelligence
1 21 (4.02%) SQL Server
2 10 (1.91%) Relational Database
3 9 (1.72%) MySQL
4 8 (1.53%) Data Warehouse
5 6 (1.15%) Azure SQL Database
6 4 (0.76%) Amazon DynamoDB
6 4 (0.76%) SQL Server Analysis Services
6 4 (0.76%) SQL Server Integration Services
6 4 (0.76%) SQL Server Reporting Services
7 2 (0.38%) Microsoft Analysis Services
7 2 (0.38%) RDBMS
7 2 (0.38%) SQL Server 2008
7 2 (0.38%) SQL Server 2012
7 2 (0.38%) SQL Server 2016
8 1 (0.19%) PostgreSQL
8 1 (0.19%) Power BI
8 1 (0.19%) QlikView
Development Applications
1 7 (1.34%) Git (software)
1 7 (1.34%) Visual Studio
1 7 (1.34%) Visual Studio Team System
2 6 (1.15%) VSS/SourceSafe
3 4 (0.76%) ERwin
4 1 (0.19%) Jenkins
4 1 (0.19%) Subversion
General
1 68 (13.00%) Finance
2 33 (6.31%) Telecoms
3 16 (3.06%) Publishing
4 12 (2.29%) Billing
4 12 (2.29%) Games
5 7 (1.34%) Marketing
6 5 (0.96%) Retail
7 4 (0.76%) Aerospace
8 3 (0.57%) Advertising
8 3 (0.57%) Legal
9 2 (0.38%) Manufacturing
10 1 (0.19%) Automotive
10 1 (0.19%) Law
10 1 (0.19%) Local Government
Job Titles
1 117 (22.37%) Service Manager
2 114 (21.80%) Architect
3 78 (14.91%) Delivery Manager
4 66 (12.62%) Services Delivery Manager
5 33 (6.31%) Analyst
6 30 (5.74%) Solutions Architect
7 29 (5.54%) IT Manager
8 28 (5.35%) IT Services Manager
8 28 (5.35%) Service Architect
9 26 (4.97%) Network Engineer
10 24 (4.59%) Infrastructure Engineer
10 24 (4.59%) Technical Leader
11 20 (3.82%) Technical Architect
12 19 (3.63%) Technical Manager
13 17 (3.25%) Network Architect
13 17 (3.25%) Technical Services Manager
14 16 (3.06%) Consultant
15 15 (2.87%) Team Leader
16 13 (2.49%) Information Manager
16 13 (2.49%) Information Security Manager
Libraries, Frameworks & Software Standards
1 10 (1.91%) LDAP
1 10 (1.91%) Web Services
2 7 (1.34%) .NET
3 5 (0.96%) ASP.NET
3 5 (0.96%) ASP.NET Web API
4 4 (0.76%) Middleware
4 4 (0.76%) Node.js
4 4 (0.76%) SAML
5 2 (0.38%) 802.1X
5 2 (0.38%) MDX
5 2 (0.38%) OLE
5 2 (0.38%) Oracle Fusion
5 2 (0.38%) XML
6 1 (0.19%) .NET Core
6 1 (0.19%) ASP.NET MVC
6 1 (0.19%) Backbone.js
6 1 (0.19%) CSS
6 1 (0.19%) Entity Framework
6 1 (0.19%) HTML
6 1 (0.19%) KnockoutJS
Miscellaneous
1 166 (31.74%) Data Centre
2 59 (11.28%) Self-Motivation
3 43 (8.22%) Analytical Skills
4 30 (5.74%) Management Information System
5 22 (4.21%) CMDB
6 14 (2.68%) Handset
7 13 (2.49%) PMI
8 12 (2.29%) Driving Licence
9 11 (2.10%) Distributed Denial-of-Service
10 9 (1.72%) Hybrid Cloud
11 6 (1.15%) Clustering
12 5 (0.96%) Public Cloud
12 5 (0.96%) User Experience
13 4 (0.76%) PKI
14 3 (0.57%) Blackberry
14 3 (0.57%) Enterprise Software
14 3 (0.57%) Virtual Team
15 2 (0.38%) Linux Command Line
15 2 (0.38%) Video Conferencing
16 1 (0.19%) Smart Meter
Operating Systems
1 81 (15.49%) Windows
2 33 (6.31%) Windows Server 2003
3 27 (5.16%) Windows Server
4 20 (3.82%) Linux
5 19 (3.63%) Windows 10
6 17 (3.25%) Windows Server 2012
7 10 (1.91%) Windows Server 2008
8 5 (0.96%) Windows XP
9 4 (0.76%) Unix
10 3 (0.57%) Red Hat Enterprise Linux
11 2 (0.38%) CatOS
11 2 (0.38%) CentOS
11 2 (0.38%) Windows Vista
12 1 (0.19%) SUSE
Processes & Methodologies
1 336 (64.24%) ITIL
2 141 (26.96%) Service Management
3 136 (26.00%) Data Protection
4 98 (18.74%) Presales
5 83 (15.87%) ITIL V3
6 80 (15.30%) Continuous Improvement
7 76 (14.53%) ITSM
8 75 (14.34%) Line Management
9 69 (13.19%) Project Management
10 68 (13.00%) PRINCE2
11 65 (12.43%) Stakeholder Management
12 64 (12.24%) IT Strategy
13 61 (11.66%) Change Management
14 58 (11.09%) Due Diligence
15 56 (10.71%) Incident Management
16 43 (8.22%) Change Control
16 43 (8.22%) Service Design
17 42 (8.03%) Performance Management
18 40 (7.65%) Contract Management
19 37 (7.07%) Root Cause Analysis
Programming Languages
1 35 (6.69%) SQL
2 22 (4.21%) PowerShell
3 11 (2.10%) C
4 10 (1.91%) Python
5 6 (1.15%) C#
5 6 (1.15%) PL/SQL
6 5 (0.96%) Shell Script
7 4 (0.76%) Java
7 4 (0.76%) Scala
8 3 (0.57%) T-SQL
9 2 (0.38%) Bash Shell
9 2 (0.38%) VB.NET
10 1 (0.19%) JavaScript
Qualifications
1 98 (18.74%) Security Cleared
2 84 (16.06%) Degree
3 72 (13.77%) ITIL Certification
4 56 (10.71%) SC Cleared
5 55 (10.52%) ISEB
6 42 (8.03%) Cisco Certification
7 33 (6.31%) PMI Certification
8 29 (5.54%) CCNP
9 28 (5.35%) CISSP
9 28 (5.35%) Computer Science Degree
10 27 (5.16%) DV Cleared
11 25 (4.78%) CCNA
12 22 (4.21%) PMP
13 17 (3.25%) HNC
14 16 (3.06%) CEH
14 16 (3.06%) CompTIA Security+
14 16 (3.06%) Microsoft Certification
15 12 (2.29%) CISM
16 7 (1.34%) TOGAF Certification
17 6 (1.15%) MCITP
Quality Assurance & Compliance
1 140 (26.77%) SLA
2 132 (25.24%) GDPR
3 36 (6.88%) ISO/IEC 27001
4 18 (3.44%) QA
5 16 (3.06%) GPG13
6 13 (2.49%) PCI DSS
7 12 (2.29%) Cyber Essentials
7 12 (2.29%) Cyber Essentials PLUS
8 10 (1.91%) ISO 9001
8 10 (1.91%) PMO
9 7 (1.34%) COBIT
10 6 (1.15%) BS25999
11 5 (0.96%) Data Quality
11 5 (0.96%) ISO/IEC 20000
12 4 (0.76%) Sarbanes-Oxley
13 3 (0.57%) ISO 22301
13 3 (0.57%) ISO 31000
13 3 (0.57%) PMBOK
14 1 (0.19%) ISO 26262
14 1 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 98 (18.74%) Active Directory
2 66 (12.62%) VMware Infrastructure
3 58 (11.09%) Hyper-V
4 14 (2.68%) Virtual Desktop
5 7 (1.34%) BitLocker
6 6 (1.15%) XenApp
7 5 (0.96%) Docker
7 5 (0.96%) vSphere
8 3 (0.57%) Firmware
8 3 (0.57%) Microsoft App-V
8 3 (0.57%) Virtual Machines
8 3 (0.57%) Virtual Servers
8 3 (0.57%) VMware ESXi
8 3 (0.57%) XenDesktop
9 1 (0.19%) iptables
9 1 (0.19%) Postfix
Systems Management
1 36 (6.88%) SCCM
2 23 (4.40%) SCVMM
3 22 (4.21%) Norton AntiVirus
4 7 (1.34%) AirWatch
4 7 (1.34%) Forefront Identity Manager
4 7 (1.34%) Microsoft Intune
5 6 (1.15%) Microsoft Clustering
6 5 (0.96%) Ansible
6 5 (0.96%) Terraform
7 4 (0.76%) Kubernetes
7 4 (0.76%) Mesos
7 4 (0.76%) rkt
7 4 (0.76%) SCOM
7 4 (0.76%) Single Sign-On
8 3 (0.57%) Microsoft Data Protection Manager
8 3 (0.57%) SCDPM
8 3 (0.57%) SCOrch
8 3 (0.57%) SCSM
9 2 (0.38%) Failover Clustering
10 1 (0.19%) Packer
Vendors
1 164 (31.36%) Microsoft
2 85 (16.25%) Cisco
3 82 (15.68%) VMware
4 58 (11.09%) CheckPoint
5 50 (9.56%) HP
6 44 (8.41%) Citrix
7 42 (8.03%) Fortinet
8 34 (6.50%) McAfee
9 32 (6.12%) F5
10 30 (5.74%) Juniper
11 26 (4.97%) IBM
12 25 (4.78%) Dell
13 22 (4.21%) Forcepoint
13 22 (4.21%) Symantec
14 21 (4.02%) BMC
15 20 (3.82%) Avaya
15 20 (3.82%) ServiceNow
16 19 (3.63%) NetApp
17 16 (3.06%) EMC
18 15 (2.87%) Oracle