The median annual salary for a 2nd Line Support Analyst was £25,000 in advertised job vacancies in Yorkshire during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / Yorkshire
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 217 202 235
Rank change year-on-year -15 +33  
Permanent jobs requiring a 2nd Line Support Analyst 17 37 32
As % of all permanent IT jobs advertised in Yorkshire 0.32% 0.65% 0.47%
As % of the Job Titles category 0.33% 0.67% 0.48%
Number of salaries quoted 14 29 30
Median salary £25,000 £24,000 £22,500
Median salary % change year-on-year +4.16% +6.66%  
90% offered a salary of more than £22,000 £17,800 £19,900
10% offered a salary of more than £30,650 £29,000 £25,000
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Yorkshire
Permanent job vacancies with a job title containing a recognized job role 5225 5547 6700
As % of all permanent IT job vacancies advertised in Yorkshire 97.66% 97.71% 98.36%
Number of salaries quoted 4387 4690 5516
Median salary £40,000 £39,500 £40,000
Median salary % change year-on-year +1.26% -1.25%  
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in Yorkshire

2nd Line Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Yorkshire.

Salary trend for 2nd Line Support Analyst in Yorkshire

2nd Line Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support Analyst in Yorkshire over the 3 months to 24 June 2017.

Salary histogram for 2nd Line Support Analyst in Yorkshire

2nd Line Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Yorkshire region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +3 11 £24,000 +2.12%
North Yorkshire +2 6 £27,500 +19.56%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 24 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring 2nd Line Support Analyst in the job title.

1 43 (74.14%) Windows
2 28 (48.28%) Active Directory
3 27 (46.55%) Windows Server
4 20 (34.48%) Microsoft
5 18 (31.03%) Microsoft Office
6 17 (29.31%) ITIL
6 17 (29.31%) SQL
7 15 (25.86%) MS Exchange
8 14 (24.14%) VMware
9 13 (22.41%) Time Management
10 12 (20.69%) SLA
11 11 (18.97%) SaaS
11 11 (18.97%) Windows Server 2008
12 9 (15.52%) VMware Infrastructure
12 9 (15.52%) Analytical Skills
12 9 (15.52%) Finance
13 8 (13.79%) SAN
13 8 (13.79%) LAN
13 8 (13.79%) WAN
13 8 (13.79%) Computer Science
13 8 (13.79%) Degree
14 7 (12.07%) DHCP
14 7 (12.07%) DNS
15 6 (10.34%) VoIP
15 6 (10.34%) Windows Server 2012
16 5 (8.62%) Mimecast
16 5 (8.62%) Firewall
16 5 (8.62%) Citrix
16 5 (8.62%) Blackberry
16 5 (8.62%) TCP/IP

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (25.86%) MS Exchange
2 3 (5.17%) Blackberry Enterprise Server
2 3 (5.17%) Exchange Server 2010
2 3 (5.17%) IIS
3 1 (1.72%) Apache
3 1 (1.72%) Exchange Server 2003
3 1 (1.72%) Exchange Server 2013
3 1 (1.72%) Tomcat
Applications
1 18 (31.03%) Microsoft Office
2 3 (5.17%) Microsoft Excel
2 3 (5.17%) Microsoft PowerPoint
Business Applications
1 1 (1.72%) Visualfiles
Cloud Services
1 11 (18.97%) SaaS
2 5 (8.62%) Mimecast
Communications & Networking
1 8 (13.79%) LAN
1 8 (13.79%) SAN
1 8 (13.79%) WAN
2 7 (12.07%) DHCP
2 7 (12.07%) DNS
3 6 (10.34%) VoIP
4 5 (8.62%) Firewall
4 5 (8.62%) TCP/IP
5 4 (6.90%) Internet
5 4 (6.90%) VPN
6 3 (5.17%) FTP
7 2 (3.45%) ADSL
7 2 (3.45%) MPLS
8 1 (1.72%) VLAN
Database & Business Intelligence
1 5 (8.62%) Crystal Reports
2 4 (6.90%) SQL Server
3 3 (5.17%) SQL Server 2008
General
1 9 (15.52%) Finance
2 3 (5.17%) Legal
3 2 (3.45%) Law
4 1 (1.72%) Games
4 1 (1.72%) Retail
Libraries, Frameworks & Software Standards
1 3 (5.17%) .NET
Miscellaneous
1 9 (15.52%) Analytical Skills
2 8 (13.79%) Computer Science
3 5 (8.62%) Blackberry
4 3 (5.17%) Enterprise Software
4 3 (5.17%) RSA SecurID
5 2 (3.45%) FMCG
6 1 (1.72%) Client/Server
6 1 (1.72%) Fintech
6 1 (1.72%) Management Information System
Operating Systems
1 43 (74.14%) Windows
2 27 (46.55%) Windows Server
3 11 (18.97%) Windows Server 2008
4 6 (10.34%) Windows Server 2012
5 3 (5.17%) Windows 10
5 3 (5.17%) Windows 7
5 3 (5.17%) Windows Server 2003
6 1 (1.72%) Unix
6 1 (1.72%) Windows Vista
6 1 (1.72%) Windows XP
Processes & Methodologies
1 17 (29.31%) ITIL
2 13 (22.41%) Time Management
3 3 (5.17%) B2B
3 3 (5.17%) Customer Requirements
3 3 (5.17%) Penetration Testing
4 2 (3.45%) Case Management
4 2 (3.45%) Incident Management
5 1 (1.72%) Chat Support
5 1 (1.72%) CRM
5 1 (1.72%) Data Security
5 1 (1.72%) Mentoring
5 1 (1.72%) Root Cause Analysis
5 1 (1.72%) Service Management
5 1 (1.72%) Supplier Management
Programming Languages
1 17 (29.31%) SQL
2 3 (5.17%) VB
3 1 (1.72%) Java
Qualifications
1 8 (13.79%) Degree
2 4 (6.90%) MCSA
2 4 (6.90%) Microsoft Certification
3 3 (5.17%) CCNA
3 3 (5.17%) Cisco Certification
4 2 (3.45%) ITIL Foundation Certificate
5 1 (1.72%) MCITP
5 1 (1.72%) MCSE
5 1 (1.72%) MCTS
Quality Assurance & Compliance
1 12 (20.69%) SLA
System Software
1 28 (48.28%) Active Directory
2 9 (15.52%) VMware Infrastructure
3 3 (5.17%) Hyper-V
4 2 (3.45%) Terminal Services
5 1 (1.72%) Microsoft Virtual Server
5 1 (1.72%) Virtual Servers
Systems Management
1 3 (5.17%) Microsoft Data Protection Manager
1 3 (5.17%) Norton AntiVirus
2 1 (1.72%) SCCM
Vendors
1 20 (34.48%) Microsoft
2 14 (24.14%) VMware
3 5 (8.62%) Cisco
3 5 (8.62%) Citrix
4 3 (5.17%) Avaya
4 3 (5.17%) CheckPoint
4 3 (5.17%) CommVault
4 3 (5.17%) Google
4 3 (5.17%) HP
4 3 (5.17%) Symantec
5 2 (3.45%) Dell
5 2 (3.45%) SonicWALL
5 2 (3.45%) WatchGuard
6 1 (1.72%) LexisNexis