Period
to 27 October 2021

The median annual salary for a 2nd Line Support Engineer was £26,000 in advertised job vacancies in Yorkshire during the 6 months to 27 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > Yorkshire
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 220 155 255
Rank change year-on-year -65 +100 -9
Permanent jobs requiring a 2nd Line Support Engineer 42 4 34
As % of all permanent jobs advertised in Yorkshire 0.62% 0.14% 0.49%
As % of the Job Titles category 0.66% 0.15% 0.51%
Number of salaries quoted 40 4 29
10th Percentile £23,000 £23,550 £21,450
25th Percentile £24,000 £25,125 £22,500
Median annual salary (50th Percentile) £26,000 £33,000 £25,000
Median % change year-on-year -21.21% +32.00% -
75th Percentile £28,750 £40,000 £28,750
90th Percentile £31,125 " £30,050
England median annual salary £28,000 £28,500 £27,500
% change year-on-year -1.75% +3.64% -1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 6,353 2,730 6,709
% of permanent IT jobs with a recognized job title 93.43% 97.08% 97.40%
Number of salaries quoted 4,928 2,387 5,455
10th Percentile £29,000 £31,250 £23,600
25th Percentile £37,500 £36,250 £32,500
Median annual salary (50th Percentile) £48,000 £45,000 £43,500
Median % change year-on-year +6.67% +3.45% +2.35%
75th Percentile £63,750 £57,500 £55,000
90th Percentile £75,000 £65,000 £65,000
England median annual salary £57,500 £55,000 £52,000
% change year-on-year +4.55% +5.77% +4.00%

2nd Line Support Engineer
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support Engineer in Yorkshire

2nd Line Support Engineer
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in Yorkshire.

Salary trend for 2nd Line Support Engineer in Yorkshire

2nd Line Support Engineer
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Yorkshire region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -69 28 £25,500 +4.08% 4
South Yorkshire -27 14 £26,500 -33.75% 2
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 27 October 2021, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support Engineer in the job title.

1 31 (73.81%) Microsoft 365
2 29 (69.05%) Windows
3 22 (52.38%) Social Skills
4 21 (50.00%) Active Directory
5 19 (45.24%) Microsoft
6 14 (33.33%) Windows 10
7 12 (28.57%) VMware
7 12 (28.57%) Windows Server
8 11 (26.19%) Windows Server 2012
9 10 (23.81%) Azure
9 10 (23.81%) SLA
10 9 (21.43%) DNS
10 9 (21.43%) SCCM
10 9 (21.43%) Analytical Skills
11 8 (19.05%) VMware Infrastructure
11 8 (19.05%) Organisational Skills
12 7 (16.67%) Wi-Fi
12 7 (16.67%) ITIL
12 7 (16.67%) VPN
12 7 (16.67%) EPoS
13 6 (14.29%) Linux
13 6 (14.29%) MS Exchange
13 6 (14.29%) DHCP
13 6 (14.29%) Manufacturing
13 6 (14.29%) Driving Licence
13 6 (14.29%) Microsoft Intune
14 5 (11.90%) Software Deployment
14 5 (11.90%) Infrastructure Management
14 5 (11.90%) Meraki
14 5 (11.90%) Kalman Filter

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.29%) MS Exchange
2 4 (9.52%) Exchange Server 2010
2 4 (9.52%) SharePoint
3 2 (4.76%) Confluence
4 1 (2.38%) Apache
Applications
1 3 (7.14%) Microsoft Office
Cloud Services
1 31 (73.81%) Microsoft 365
2 10 (23.81%) Azure
3 5 (11.90%) Mimecast
4 2 (4.76%) Azure Active Directory
5 1 (2.38%) AWS
5 1 (2.38%) OneDrive
Communications & Networking
1 9 (21.43%) DNS
2 7 (16.67%) VPN
2 7 (16.67%) Wi-Fi
3 6 (14.29%) DHCP
4 5 (11.90%) VLAN
5 4 (9.52%) Remote Desktop
6 3 (7.14%) Firewall
6 3 (7.14%) Network Security
6 3 (7.14%) TCP/IP
7 2 (4.76%) SAN
7 2 (4.76%) Skype
7 2 (4.76%) Wireless
8 1 (2.38%) LAN
8 1 (2.38%) NAS
8 1 (2.38%) SSL
8 1 (2.38%) VoIP
8 1 (2.38%) WAN
Database & Business Intelligence
1 4 (9.52%) SQL Server
2 3 (7.14%) MySQL
2 3 (7.14%) Oracle Database
3 2 (4.76%) Amazon RDS
4 1 (2.38%) SQL Server 2012
4 1 (2.38%) SQL Server 2019
Development Applications
1 2 (4.76%) JIRA
General
1 22 (52.38%) Social Skills
2 9 (21.43%) Analytical Skills
3 8 (19.05%) Organisational Skills
4 6 (14.29%) Manufacturing
5 3 (7.14%) Finance
6 2 (4.76%) Retail
Libraries, Frameworks & Software Standards
1 3 (7.14%) Web Services
2 1 (2.38%) JSON
2 1 (2.38%) SAML
Miscellaneous
1 7 (16.67%) EPoS
2 6 (14.29%) Driving Licence
3 4 (9.52%) Self-Motivation
Operating Systems
1 29 (69.05%) Windows
2 14 (33.33%) Windows 10
3 12 (28.57%) Windows Server
4 11 (26.19%) Windows Server 2012
5 6 (14.29%) Linux
6 3 (7.14%) Windows Server 2008
6 3 (7.14%) Windows Server 2016
7 2 (4.76%) Android
7 2 (4.76%) Windows 7
8 1 (2.38%) Windows Server 2019
Processes & Methodologies
1 7 (16.67%) ITIL
2 5 (11.90%) Antivirus Management
2 5 (11.90%) Infrastructure Management
2 5 (11.90%) ITSM
2 5 (11.90%) Kalman Filter
2 5 (11.90%) Problem-Solving
2 5 (11.90%) Security Management
2 5 (11.90%) Server Management
2 5 (11.90%) Software Deployment
2 5 (11.90%) Web Filtering
3 3 (7.14%) Availability Management
3 3 (7.14%) Change Management
3 3 (7.14%) Cybersecurity
3 3 (7.14%) High Availability
3 3 (7.14%) Inventory Management
3 3 (7.14%) Open Source
3 3 (7.14%) Service Delivery
4 2 (4.76%) Continuous Improvement
4 2 (4.76%) Information Security
4 2 (4.76%) Time Management
Programming Languages
1 2 (4.76%) SQL
2 1 (2.38%) Bash Shell
2 1 (2.38%) C
2 1 (2.38%) PowerShell
Qualifications
1 1 (2.38%) DBS Check
Quality Assurance & Compliance
1 10 (23.81%) SLA
2 1 (2.38%) GDPR
System Software
1 21 (50.00%) Active Directory
2 8 (19.05%) VMware Infrastructure
3 5 (11.90%) BitLocker
3 5 (11.90%) VMware Server
4 4 (9.52%) Hyper-V
5 2 (4.76%) XenApp
Systems Management
1 9 (21.43%) SCCM
2 6 (14.29%) Microsoft Intune
3 2 (4.76%) NetBackup
3 2 (4.76%) SCOM
3 2 (4.76%) SCVMM
Vendors
1 19 (45.24%) Microsoft
2 12 (28.57%) VMware
3 5 (11.90%) Barracuda Networks
3 5 (11.90%) Cisco
3 5 (11.90%) Meraki
3 5 (11.90%) Veeam
4 4 (9.52%) Citrix
5 3 (7.14%) Oracle
6 2 (4.76%) Apple
6 2 (4.76%) CommVault
6 2 (4.76%) Dell
7 1 (2.38%) Aruba
7 1 (2.38%) Brio
7 1 (2.38%) Draytek
7 1 (2.38%) Epicor
7 1 (2.38%) QNAP
7 1 (2.38%) Remedy
7 1 (2.38%) SonicWALL
7 1 (2.38%) Sophos
7 1 (2.38%) Synology