2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 597 511 575
Rank change year-on-year -86 +64 +215
Permanent jobs requiring a 2nd Line Support Engineer 74 335 397
As % of all permanent jobs advertised in England 0.15% 0.39% 0.44%
As % of the Job Titles category 0.17% 0.41% 0.48%
Number of salaries quoted 74 323 366
10th Percentile £28,650 £25,550 £26,250
25th Percentile £29,000 £27,250 £28,000
Median annual salary (50th Percentile) £32,500 £31,500 £32,500
Median % change year-on-year +3.17% -3.08% +3.17%
75th Percentile £37,875 £35,000 £37,250
90th Percentile £42,175 £38,000 £40,000
UK median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +3.17%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,417 81,048 82,564
% of permanent jobs with a recognized job title 90.53% 94.49% 91.47%
Number of salaries quoted 24,595 60,528 52,373
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,500 £82,500
90th Percentile £97,500 £91,000 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 9 May 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +77 25 £38,000 +11.76% 12
South East +38 15 £31,000 +3.33% 20
Midlands +45 13 £32,500 +8.33% 8
North of England -15 12 £30,000 - 16
East Midlands +43 9 £32,500 - 2
South West +74 6 £32,500 -2.99% 4
North West -18 6 £31,375 +8.19% 5
Yorkshire +48 5 £30,000 -7.69% 4
West Midlands +43 4 £38,250 +27.50% 5
East of England -11 4 £30,000 -7.69% 3
North East +29 1 £30,000 -6.98% 7
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 May 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 60 (81.08%) Microsoft 365
2 53 (71.62%) Windows
3 47 (63.51%) Microsoft
4 42 (56.76%) Active Directory
5 27 (36.49%) Social Skills
6 26 (35.14%) Windows Server
7 25 (33.78%) Azure
8 24 (32.43%) WAN
9 22 (29.73%) LAN
10 21 (28.38%) Firewall
10 21 (28.38%) Microsoft Intune
11 20 (27.03%) Windows 10
11 20 (27.03%) Customer Service
12 17 (22.97%) VMware
12 17 (22.97%) Microsoft Exchange
13 16 (21.62%) Microsoft Office
13 16 (21.62%) Wi-Fi
14 15 (20.27%) Driving Licence
15 14 (18.92%) ITIL
16 12 (16.22%) SharePoint
16 12 (16.22%) Cisco
16 12 (16.22%) VMware Infrastructure
17 11 (14.86%) Hyper-V
17 11 (14.86%) VLAN
17 11 (14.86%) DNS
18 10 (13.51%) SLA
18 10 (13.51%) DHCP
19 9 (12.16%) Entra ID
19 9 (12.16%) Analytical Skills
19 9 (12.16%) Problem-Solving

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.97%) Microsoft Exchange
2 12 (16.22%) SharePoint
3 2 (2.70%) Confluence
Applications
1 16 (21.62%) Microsoft Office
Cloud Services
1 60 (81.08%) Microsoft 365
2 25 (33.78%) Azure
3 9 (12.16%) Entra ID
4 7 (9.46%) OneDrive
5 5 (6.76%) AWS
6 3 (4.05%) Cloud Computing
6 3 (4.05%) Mimecast
7 2 (2.70%) GCP
7 2 (2.70%) Google Workspace
Communications & Networking
1 24 (32.43%) WAN
2 22 (29.73%) LAN
3 21 (28.38%) Firewall
4 16 (21.62%) Wi-Fi
5 11 (14.86%) DNS
5 11 (14.86%) VLAN
6 10 (13.51%) DHCP
7 7 (9.46%) TCP/IP
7 7 (9.46%) VPN
8 5 (6.76%) IPsec
9 4 (5.41%) PBX
10 3 (4.05%) SD-WAN
10 3 (4.05%) VoIP
11 2 (2.70%) Intrusion Detection
12 1 (1.35%) ADSL
12 1 (1.35%) Network Security
12 1 (1.35%) Wireless
Database & Business Intelligence
1 2 (2.70%) Amazon RDS
Development Applications
1 2 (2.70%) JIRA
General
1 27 (36.49%) Social Skills
2 9 (12.16%) Analytical Skills
3 6 (8.11%) Inclusion and Diversity
3 6 (8.11%) Organisational Skills
4 5 (6.76%) Telecoms
5 4 (5.41%) Advertising
6 2 (2.70%) Public Sector
6 2 (2.70%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.35%) X-Windows
Miscellaneous
1 15 (20.27%) Driving Licence
2 6 (8.11%) EPoS
3 2 (2.70%) Onboarding
4 1 (1.35%) Client/Server
4 1 (1.35%) CMDB
4 1 (1.35%) Data Centre
4 1 (1.35%) iPhone
4 1 (1.35%) PropTech
4 1 (1.35%) Virtual Team
Operating Systems
1 53 (71.62%) Windows
2 26 (35.14%) Windows Server
3 20 (27.03%) Windows 10
4 8 (10.81%) Windows 7
5 6 (8.11%) Windows Server 2016
6 3 (4.05%) Linux
7 2 (2.70%) Apple iOS
7 2 (2.70%) Mac OS
7 2 (2.70%) Windows Server 2008
7 2 (2.70%) Windows Server 2012
7 2 (2.70%) Windows Server 2019
8 1 (1.35%) Android
8 1 (1.35%) Mac OS X
Processes & Methodologies
1 20 (27.03%) Customer Service
2 14 (18.92%) ITIL
3 9 (12.16%) Problem-Solving
4 8 (10.81%) Mobile Device Management
5 6 (8.11%) Antivirus Management
5 6 (8.11%) Service Delivery
5 6 (8.11%) User Experience
6 5 (6.76%) Data Protection
6 5 (6.76%) Migration
7 4 (5.41%) Cybersecurity
7 4 (5.41%) ITSM
8 3 (4.05%) Agile
8 3 (4.05%) Continuous Improvement
8 3 (4.05%) CRM
8 3 (4.05%) Mentoring
9 2 (2.70%) Cost Reduction
9 2 (2.70%) Infrastructure Engineering
9 2 (2.70%) Performance Optimisation
9 2 (2.70%) Security Monitoring
9 2 (2.70%) Server Virtualisation
Programming Languages
1 5 (6.76%) PowerShell
2 2 (2.70%) SQL
Qualifications
1 7 (9.46%) Security Cleared
2 5 (6.76%) CCNA
2 5 (6.76%) Cisco Certification
2 5 (6.76%) Degree
2 5 (6.76%) Microsoft Certification
2 5 (6.76%) SC Cleared
3 3 (4.05%) Azure Certification
4 2 (2.70%) ITIL Certification
5 1 (1.35%) Computer Science Degree
5 1 (1.35%) DBS Check
5 1 (1.35%) MCSA
Quality Assurance & Compliance
1 10 (13.51%) SLA
System Software
1 42 (56.76%) Active Directory
2 12 (16.22%) VMware Infrastructure
3 11 (14.86%) Hyper-V
4 6 (8.11%) Virtual Desktop
5 4 (5.41%) XenApp
6 2 (2.70%) VMware Workstation
6 2 (2.70%) XenDesktop
7 1 (1.35%) Firmware
Systems Management
1 21 (28.38%) Microsoft Intune
2 9 (12.16%) SCCM
3 2 (2.70%) Active Directory Federation Services
3 2 (2.70%) SCOM
3 2 (2.70%) SCSM
4 1 (1.35%) Backup Exec
Vendors
1 47 (63.51%) Microsoft
2 17 (22.97%) VMware
3 12 (16.22%) Cisco
4 8 (10.81%) Dell
4 8 (10.81%) HP
5 6 (8.11%) Citrix
6 5 (6.76%) WatchGuard
7 3 (4.05%) Draytek
7 3 (4.05%) Google
7 3 (4.05%) Meraki
7 3 (4.05%) Sophos
7 3 (4.05%) Ubiquiti
8 2 (2.70%) CheckPoint
8 2 (2.70%) SonicWALL
8 2 (2.70%) Symantec
9 1 (1.35%) Apple
9 1 (1.35%) Aruba
9 1 (1.35%) Fortinet
9 1 (1.35%) Juniper
9 1 (1.35%) Veritas