Period
to 19 November 2017

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 568 572 578
Rank change year-on-year +4 +6 -10
Permanent jobs requiring a 2nd Line Support Engineer 711 752 932
As % of all permanent IT jobs advertised in England 0.43% 0.42% 0.45%
As % of the Job Titles category 0.44% 0.44% 0.47%
Number of salaries quoted 667 728 875
England median annual salary £27,500 £27,500 £26,000
Median salary % change year-on-year - +5.77% -
10th Percentile £21,250 £20,750 £20,500
90th Percentile £34,100 £33,750 £34,500
UK median annual salary £27,500 £27,000 £26,000
% change year-on-year +1.85% +3.85% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159903 171823 198391
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.50%
Number of salaries quoted 129207 145031 166378
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 227 £30,000 +1.69% 18
South East -15 157 £27,250 +2.83% 6
North of England +28 128 £24,500 +2.08% 7
East of England +71 111 £27,000 +1.89% 6
North West +14 78 £24,250 +7.78% 7
South West +15 66 £24,500 -5.77% 6
Yorkshire +36 47 £27,500 +5.77%
Midlands 0 27 £22,500 -10.00% 6
West Midlands -7 21 £22,250 -7.29% 3
East Midlands +22 6 £30,000 +17.65% 3
North East +7 3 £25,000 -
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 535 (75.25%) Windows
2 434 (61.04%) Microsoft
3 426 (59.92%) Active Directory
4 276 (38.82%) Windows Server
5 224 (31.50%) Office 365
6 211 (29.68%) VMware
7 210 (29.54%) MS Exchange
8 202 (28.41%) Microsoft Office
9 185 (26.02%) Windows 7
10 152 (21.38%) Windows Server 2008
11 143 (20.11%) Windows Server 2012
12 140 (19.69%) ITIL
13 132 (18.57%) Windows 10
14 126 (17.72%) Firewall
15 121 (17.02%) Microsoft Certification
16 118 (16.60%) Cisco
17 110 (15.47%) DNS
18 105 (14.77%) TCP/IP
19 103 (14.49%) Hyper-V
20 95 (13.36%) Exchange Server 2010
21 92 (12.94%) VMware Infrastructure
22 90 (12.66%) Finance
22 90 (12.66%) DHCP
23 89 (12.52%) Citrix
24 83 (11.67%) VPN
25 81 (11.39%) MCSE
26 78 (10.97%) SQL
27 74 (10.41%) SLA
28 73 (10.27%) LAN
29 68 (9.56%) WAN

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 210 (29.54%) MS Exchange
2 95 (13.36%) Exchange Server 2010
3 62 (8.72%) Exchange Server 2013
4 39 (5.49%) SharePoint
5 35 (4.92%) Exchange Server 2007
6 26 (3.66%) Skype for Business
7 18 (2.53%) Exchange Server 2003
7 18 (2.53%) IIS
8 8 (1.13%) Blackberry Enterprise Server
9 3 (0.42%) IBM Notes
9 3 (0.42%) SharePoint 2013
10 2 (0.28%) BizTalk Server
11 1 (0.14%) Elasticsearch
11 1 (0.14%) JBoss
11 1 (0.14%) nginx
11 1 (0.14%) Tomcat
11 1 (0.14%) WebLogic
Applications
1 202 (28.41%) Microsoft Office
2 16 (2.25%) Microsoft Excel
3 8 (1.13%) Microsoft PowerPoint
4 5 (0.70%) MS Visio
5 1 (0.14%) AutoCAD
5 1 (0.14%) Maya
Business Applications
1 6 (0.84%) NetSuite
1 6 (0.84%) Remedy ITSM
2 2 (0.28%) Dynamics NAV
3 1 (0.14%) Dynamics CRM
Cloud Services
1 224 (31.50%) Office 365
2 42 (5.91%) Microsoft Azure
3 18 (2.53%) Mimecast
4 6 (0.84%) Amazon AWS
5 5 (0.70%) Azure Active Directory
5 5 (0.70%) OneDrive
6 2 (0.28%) SaaS
7 1 (0.14%) Dynamics 365
7 1 (0.14%) G Suite
Communications & Networking
1 126 (17.72%) Firewall
2 110 (15.47%) DNS
3 105 (14.77%) TCP/IP
4 90 (12.66%) DHCP
5 83 (11.67%) VPN
6 73 (10.27%) LAN
7 68 (9.56%) WAN
8 40 (5.63%) VLAN
9 35 (4.92%) SAN
10 31 (4.36%) Internet
11 30 (4.22%) VoIP
12 27 (3.80%) Wi-Fi
13 23 (3.23%) Remote Desktop
14 20 (2.81%) Wireless
15 19 (2.67%) Skype
16 13 (1.83%) Broadband
17 9 (1.27%) IPsec
18 7 (0.98%) OpenVPN
18 7 (0.98%) PBX
19 6 (0.84%) Unified Communications
Database & Business Intelligence
1 51 (7.17%) SQL Server
2 7 (0.98%) SQL Server 2005
3 6 (0.84%) MySQL
4 5 (0.70%) Oracle Database
4 5 (0.70%) SQL Server 2008
5 3 (0.42%) Oracle Reports
5 3 (0.42%) SQL Server 2012
5 3 (0.42%) SQL Server 2014
6 2 (0.28%) Crystal Reports
6 2 (0.28%) SQL Server 2000
6 2 (0.28%) SQL Server 2016
7 1 (0.14%) Amazon RDS
7 1 (0.14%) Apache Accumulo
7 1 (0.14%) Apache Cassandra
7 1 (0.14%) GIS
7 1 (0.14%) Hadoop
7 1 (0.14%) HBase
7 1 (0.14%) MongoDB
7 1 (0.14%) Redis
7 1 (0.14%) Relational Database
Development Applications
1 2 (0.28%) JIRA
1 2 (0.28%) Team Foundation Server
2 1 (0.14%) Visual Studio
General
1 90 (12.66%) Finance
2 60 (8.44%) Telecoms
3 43 (6.05%) Manufacturing
4 37 (5.20%) Marketing
5 35 (4.92%) Electronics
6 14 (1.97%) Banking
7 11 (1.55%) Advertising
8 10 (1.41%) Legal
9 9 (1.27%) Financial Institution
10 8 (1.13%) Law
11 5 (0.70%) Back Office
11 5 (0.70%) Retail
12 2 (0.28%) Automotive
12 2 (0.28%) Italian Language
13 1 (0.14%) Aerospace
13 1 (0.14%) Games
13 1 (0.14%) German Language
13 1 (0.14%) Local Government
13 1 (0.14%) Pharmaceutical
13 1 (0.14%) Publishing
Libraries, Frameworks & Software Standards
1 16 (2.25%) .NET
2 12 (1.69%) HTML
3 6 (0.84%) Velocity
3 6 (0.84%) Web Services
4 3 (0.42%) CSS
4 3 (0.42%) FIX Protocol
4 3 (0.42%) jQuery
4 3 (0.42%) XML
5 2 (0.28%) Ajax
5 2 (0.28%) Apache Flex
5 2 (0.28%) ASP.NET Web API
5 2 (0.28%) COM
5 2 (0.28%) Entity Framework
5 2 (0.28%) WCF
6 1 (0.14%) AngularJS
6 1 (0.14%) Backbone.js
6 1 (0.14%) CSS3
6 1 (0.14%) lodash
6 1 (0.14%) Node.js
6 1 (0.14%) React
Miscellaneous
1 34 (4.78%) Driving Licence
2 16 (2.25%) Blackberry
3 14 (1.97%) Management Information System
4 13 (1.83%) Analytical Skills
4 13 (1.83%) iPad
5 11 (1.55%) Video Conferencing
6 10 (1.41%) Clustering
7 9 (1.27%) Handset
7 9 (1.27%) iPhone
7 9 (1.27%) Smartphone
8 8 (1.13%) Data Centre
9 7 (0.98%) Computer Science
10 6 (0.84%) Enterprise Storage
10 6 (0.84%) Hedge funds
10 6 (0.84%) User Experience
11 5 (0.70%) Client/Server
11 5 (0.70%) Fat Client
11 5 (0.70%) Thin Client
12 4 (0.56%) Replication
13 2 (0.28%) EPoS
Operating Systems
1 535 (75.25%) Windows
2 276 (38.82%) Windows Server
3 185 (26.02%) Windows 7
4 152 (21.38%) Windows Server 2008
5 143 (20.11%) Windows Server 2012
6 132 (18.57%) Windows 10
7 62 (8.72%) Windows 8
8 54 (7.59%) Linux
9 38 (5.34%) Windows Server 2003
10 31 (4.36%) Mac OS X
11 23 (3.23%) Windows XP
12 21 (2.95%) Android
13 14 (1.97%) Apple iOS
14 11 (1.55%) Unix
15 8 (1.13%) Windows Vista
16 6 (0.84%) Red Hat Enterprise Linux
17 5 (0.70%) Windows 2000 Server
18 3 (0.42%) Mac OS
18 3 (0.42%) Windows Mobile
19 2 (0.28%) Windows Phone
Processes & Methodologies
1 140 (19.69%) ITIL
2 48 (6.75%) Service Delivery
3 46 (6.47%) Service Management
4 42 (5.91%) Mentoring
5 39 (5.49%) Continuous Improvement
6 38 (5.34%) Business Intelligence
7 37 (5.20%) Digital Marketing
8 35 (4.92%) Programme Management
9 34 (4.78%) Problem Management
10 26 (3.66%) Change Management
11 25 (3.52%) Asset Management
11 25 (3.52%) Incident Management
12 20 (2.81%) ITSM
13 18 (2.53%) CRM
14 14 (1.97%) ITIL V3
15 13 (1.83%) Time Management
16 12 (1.69%) PRINCE2
16 12 (1.69%) Root Cause Analysis
17 11 (1.55%) Configuration Management
18 10 (1.41%) Project Management
Programming Languages
1 78 (10.97%) SQL
2 19 (2.67%) PowerShell
3 7 (0.98%) T-SQL
4 6 (0.84%) JavaScript
5 5 (0.70%) C#
5 5 (0.70%) VBScript
6 4 (0.56%) C
6 4 (0.56%) VB
7 3 (0.42%) Bash Shell
7 3 (0.42%) PHP
7 3 (0.42%) Python
8 2 (0.28%) Java
8 2 (0.28%) Perl
8 2 (0.28%) VBA
9 1 (0.14%) Ruby
9 1 (0.14%) Shell Script
Qualifications
1 121 (17.02%) Microsoft Certification
2 81 (11.39%) MCSE
3 68 (9.56%) MCP
4 65 (9.14%) MCSA
5 46 (6.47%) Cisco Certification
6 44 (6.19%) CCNA
7 23 (3.23%) Degree
8 19 (2.67%) Security Cleared
9 17 (2.39%) VMware Certified Professional (VCP)
10 14 (1.97%) MCITP
11 12 (1.69%) SC Cleared
12 9 (1.27%) ITIL Certification
13 8 (1.13%) VERITAS Certified Professional (VCP)
14 7 (0.98%) A+ Certification
15 4 (0.56%) NVQ Level 3
16 3 (0.42%) ACSA
16 3 (0.42%) CCNP
16 3 (0.42%) Network+ Certification
17 2 (0.28%) GNVQ
17 2 (0.28%) HND
Quality Assurance & Compliance
1 74 (10.41%) SLA
2 11 (1.55%) ISO/IEC 20000
3 3 (0.42%) PCI DSS
4 2 (0.28%) ISO/IEC 27001
5 1 (0.14%) COBIT
5 1 (0.14%) Data Quality
5 1 (0.14%) QA
5 1 (0.14%) Sarbanes-Oxley
System Software
1 426 (59.92%) Active Directory
2 103 (14.49%) Hyper-V
3 92 (12.94%) VMware Infrastructure
4 15 (2.11%) XenApp
5 14 (1.97%) VMware ESXi
6 9 (1.27%) vSphere
7 8 (1.13%) VMware Workstation
8 7 (0.98%) Virtual Servers
9 6 (0.84%) KVM
9 6 (0.84%) NFS
9 6 (0.84%) oVirt
9 6 (0.84%) pfSense
9 6 (0.84%) Samba
9 6 (0.84%) Terminal Services
10 5 (0.70%) Microsoft Virtual Server
11 2 (0.28%) Terminal Server
12 1 (0.14%) BlackBerry Internet Service
12 1 (0.14%) LXC
12 1 (0.14%) XenDesktop
12 1 (0.14%) XenServer
Systems Management
1 50 (7.03%) SCCM
2 18 (2.53%) Backup Exec
3 9 (1.27%) vCenter Server
3 9 (1.27%) WSUS
4 8 (1.13%) Symantec Endpoint Protection
4 8 (1.13%) Symantec Enterprise Vault
4 8 (1.13%) Tivoli Storage Manager
5 6 (0.84%) Bacula
5 6 (0.84%) Systems Management Server (SMS)
6 4 (0.56%) Nagios
7 2 (0.28%) AirWatch
7 2 (0.28%) BMC PATROL
7 2 (0.28%) Cisco CUCM
7 2 (0.28%) DameWare
7 2 (0.28%) NetBackup
7 2 (0.28%) Norton AntiVirus
7 2 (0.28%) Perfmon
8 1 (0.14%) cPanel
8 1 (0.14%) McAfee ePO
8 1 (0.14%) Microsoft Intune
Vendors
1 434 (61.04%) Microsoft
2 211 (29.68%) VMware
3 118 (16.60%) Cisco
4 89 (12.52%) Citrix
5 52 (7.31%) HP
6 42 (5.91%) Apple
7 38 (5.34%) SAP
8 37 (5.20%) Dell
9 34 (4.78%) Veeam
10 20 (2.81%) Juniper
11 16 (2.25%) Oracle
11 16 (2.25%) Symantec
12 14 (1.97%) Sophos
13 13 (1.83%) NetApp
13 13 (1.83%) Remedy
14 9 (1.27%) EqualLogic
14 9 (1.27%) Veritas
15 8 (1.13%) Bloomberg
15 8 (1.13%) CheckPoint
15 8 (1.13%) F5