2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Aug 2026
Same period 2025 Same period 2024
Rank 496 589 539
Rank change year-on-year +93 -50 -92
Permanent jobs requiring a 2nd Line Support Engineer 247 65 238
As % of all permanent jobs in England 0.26% 0.15% 0.33%
As % of the Job Titles category 0.28% 0.16% 0.35%
Number of salaries quoted 218 64 214
10th Percentile £29,750 £30,000 £26,750
25th Percentile £31,250 £31,250 £28,500
Median annual salary (50th Percentile) £35,000 £33,750 £32,500
Median % change year-on-year +3.70% +3.85% -0.61%
75th Percentile £38,750 £39,500 £37,000
90th Percentile £41,825 £47,500 £40,000
UK median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% -0.61%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,788 39,586 68,659
% of permanent jobs with a recognized job title 94.07% 90.58% 94.93%
Number of salaries quoted 62,342 23,878 46,719
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,750 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,201 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £56,076 £55,000 £55,000
% change year-on-year +1.96% - -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 15 August 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 15 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -8 61 £36,000 -4.00% 4
South East +16 59 £34,250 +0.74% 8
East of England - 57 £35,000 - 11
North of England -17 31 £35,000 +7.69% 2
North West +13 28 £35,000 +7.69% 1
Midlands -21 22 £32,500 - 7
South West -69 17 £35,000 -5.41% 1
West Midlands -21 14 £32,000 -5.19% 5
East Midlands -19 8 £35,000 +7.69% 2
Yorkshire - 3 - - 1
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 August 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 156 (63.16%) Microsoft
2 148 (59.92%) Microsoft 365
3 134 (54.25%) Windows
4 94 (38.06%) Active Directory
5 81 (32.79%) Customer Service
6 74 (29.96%) Entra ID
7 70 (28.34%) Azure
7 70 (28.34%) Problem-Solving
8 65 (26.32%) Windows Server
9 64 (25.91%) Microsoft Exchange
10 58 (23.48%) SharePoint
11 54 (21.86%) Firewall
12 48 (19.43%) DNS
13 44 (17.81%) DHCP
14 40 (16.19%) Windows 10
15 38 (15.38%) TCP/IP
16 37 (14.98%) Microsoft Intune
17 31 (12.55%) Hyper-V
17 31 (12.55%) Service Delivery
18 26 (10.53%) Mac OS
18 26 (10.53%) VMware
19 25 (10.12%) Continuous Improvement
19 25 (10.12%) Wi-Fi
20 24 (9.72%) SLA
21 22 (8.91%) VMware Infrastructure
21 22 (8.91%) VPN
22 20 (8.10%) Cybersecurity
23 19 (7.69%) PowerShell
24 18 (7.29%) Collaborative Culture
24 18 (7.29%) VoIP

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (25.91%) Microsoft Exchange
2 58 (23.48%) SharePoint
Applications
1 17 (6.88%) Microsoft Office
2 5 (2.02%) Microsoft Excel
Business Applications
1 1 (0.40%) Dynamics NAV
Cloud Services
1 148 (59.92%) Microsoft 365
2 74 (29.96%) Entra ID
3 70 (28.34%) Azure
4 14 (5.67%) Power Platform
5 12 (4.86%) OneDrive
6 11 (4.45%) AWS
7 10 (4.05%) Google Workspace
8 5 (2.02%) SaaS
9 3 (1.21%) Dynamics 365
9 3 (1.21%) Microsoft Copilot
9 3 (1.21%) PaaS
9 3 (1.21%) Power Automate
10 2 (0.81%) Amazon EC2
10 2 (0.81%) Mimecast
10 2 (0.81%) PowerApps
10 2 (0.81%) Virtual Private Cloud
11 1 (0.40%) Azure Storage
11 1 (0.40%) Cloud Computing
Communications & Networking
1 54 (21.86%) Firewall
2 48 (19.43%) DNS
3 44 (17.81%) DHCP
4 38 (15.38%) TCP/IP
5 25 (10.12%) Wi-Fi
6 22 (8.91%) VPN
7 18 (7.29%) VoIP
8 16 (6.48%) WAN
9 15 (6.07%) LAN
10 10 (4.05%) VLAN
11 9 (3.64%) Wireless
12 5 (2.02%) IPsec
12 5 (2.02%) SSL
13 4 (1.62%) Internet
14 3 (1.21%) ADSL
14 3 (1.21%) NAS
14 3 (1.21%) Remote Desktop
15 2 (0.81%) BGP
15 2 (0.81%) Broadband
15 2 (0.81%) SD-WAN
Database & Business Intelligence
1 9 (3.64%) Power BI
2 2 (0.81%) SQL Server
Development Applications
1 2 (0.81%) JIRA
2 1 (0.40%) Carbide.c++
General
1 90 (36.44%) Social Skills
2 22 (8.91%) Legal
3 8 (3.24%) Documentation Skills
3 8 (3.24%) Inclusion and Diversity
3 8 (3.24%) Telecoms
4 6 (2.43%) Billing
4 6 (2.43%) Organisational Skills
5 5 (2.02%) Retail
6 4 (1.62%) Analytical Skills
6 4 (1.62%) Finance
6 4 (1.62%) Manufacturing
7 3 (1.21%) Advertising
8 2 (0.81%) Military
9 1 (0.40%) Aerospace
Miscellaneous
1 25 (10.12%) Driving Licence
2 23 (9.31%) Onboarding
3 5 (2.02%) iPhone
4 3 (1.21%) iPad
5 2 (0.81%) Hybrid Cloud
5 2 (0.81%) Self-Motivation
6 1 (0.40%) Educational Technology
6 1 (0.40%) Management Information System
6 1 (0.40%) NHS
6 1 (0.40%) Replication
Operating Systems
1 134 (54.25%) Windows
2 65 (26.32%) Windows Server
3 40 (16.19%) Windows 10
4 26 (10.53%) Mac OS
5 11 (4.45%) Android
5 11 (4.45%) Windows Server 2016
5 11 (4.45%) Windows Server 2019
6 4 (1.62%) Apple iOS
6 4 (1.62%) Windows Server 2012
7 2 (0.81%) AIX
8 1 (0.40%) VMS
Processes & Methodologies
1 81 (32.79%) Customer Service
2 70 (28.34%) Problem-Solving
3 31 (12.55%) Service Delivery
4 25 (10.12%) Continuous Improvement
5 20 (8.10%) Cybersecurity
6 18 (7.29%) Collaborative Culture
7 16 (6.48%) ITSM
8 15 (6.07%) ITIL
8 15 (6.07%) Mentoring
8 15 (6.07%) User Experience
9 14 (5.67%) Cloud Security
10 13 (5.26%) Disaster Recovery
11 11 (4.45%) Identity Management
12 10 (4.05%) AI
12 10 (4.05%) Client Onboarding
12 10 (4.05%) Incident Management
12 10 (4.05%) Remote Monitoring and Management
13 9 (3.64%) Business Intelligence
13 9 (3.64%) Infrastructure Engineering
14 8 (3.24%) Service Management
Programming Languages
1 19 (7.69%) PowerShell
2 4 (1.62%) SQL
2 4 (1.62%) VBScript
3 2 (0.81%) Python
Qualifications
1 17 (6.88%) Microsoft Certification
2 14 (5.67%) Degree
3 9 (3.64%) DBS Check
3 9 (3.64%) Security Cleared
4 8 (3.24%) A+ Certification
4 8 (3.24%) SC Cleared
5 6 (2.43%) HND
6 2 (0.81%) HP APS
7 1 (0.40%) CCNA
7 1 (0.40%) Cisco Certification
7 1 (0.40%) Network+ Certification
Quality Assurance & Compliance
1 24 (9.72%) SLA
2 6 (2.43%) GDPR
3 2 (0.81%) Accessibility
4 1 (0.40%) Cyber Essentials
System Software
1 94 (38.06%) Active Directory
2 31 (12.55%) Hyper-V
3 22 (8.91%) VMware Infrastructure
4 9 (3.64%) Virtual Desktop
5 7 (2.83%) BitLocker
6 3 (1.21%) Terminal Services
7 1 (0.40%) Terminal Server
Systems Management
1 37 (14.98%) Microsoft Intune
2 10 (4.05%) Autotask
3 7 (2.83%) FortiGate
3 7 (2.83%) SCCM
4 4 (1.62%) Active Directory Federation Services
5 2 (0.81%) Netcool
Vendors
1 156 (63.16%) Microsoft
2 26 (10.53%) VMware
3 13 (5.26%) Cisco
4 10 (4.05%) Google
4 10 (4.05%) Meraki
5 8 (3.24%) HP
5 8 (3.24%) ServiceNow
6 7 (2.83%) Veeam
7 6 (2.43%) Sophos
8 5 (2.02%) SolarWinds
9 4 (1.62%) Citrix
9 4 (1.62%) Fortinet
9 4 (1.62%) Sage
9 4 (1.62%) SonicWALL
10 3 (1.21%) Barracuda Networks
10 3 (1.21%) Snow
10 3 (1.21%) Ubiquiti
11 2 (0.81%) Oracle
11 2 (0.81%) Samsung
12 1 (0.40%) Draytek