2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Apr 2026
Same period 2025 Same period 2024
Rank 429 518 494
Rank change year-on-year +89 -24 +83
Permanent jobs requiring a 2nd Line Support Engineer 270 80 341
As % of all permanent jobs in England 0.35% 0.22% 0.42%
As % of the Job Titles category 0.38% 0.24% 0.44%
Number of salaries quoted 247 78 328
10th Percentile £28,250 £28,500 £26,000
25th Percentile £30,500 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £38,563 £34,563
90th Percentile £42,500 £40,600 £38,750
UK median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -7.69%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 70,451 33,096 77,387
% of permanent jobs with a recognized job title 92.56% 89.30% 94.45%
Number of salaries quoted 46,116 21,213 59,594
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,250
Median annual salary (50th Percentile) £55,000 £60,000 £54,296
Median % change year-on-year -8.33% +10.51% -9.51%
75th Percentile £75,000 £79,500 £72,500
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,795
% change year-on-year -8.33% +11.53% -10.34%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 16 April 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 16 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +16 75 £30,000 -4.00% 9
London +36 62 £40,000 +6.67% 6
East of England +7 40 £35,000 +16.67% 4
Midlands -14 40 £35,000 +14.75% 5
South West -35 30 £33,000 +1.54% 4
West Midlands +9 24 £35,000 -7.89% 3
North of England -49 23 £30,000 - 6
North West -18 17 £30,000 - 5
East Midlands -51 11 £34,250 +12.30% 2
Yorkshire -52 6 £33,500 +11.67%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 April 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 178 (65.93%) Microsoft 365
2 168 (62.22%) Microsoft
3 164 (60.74%) Windows
4 124 (45.93%) Active Directory
5 114 (42.22%) Azure
6 109 (40.37%) Windows Server
7 106 (39.26%) Problem-Solving
8 77 (28.52%) Firewall
9 71 (26.30%) DNS
10 68 (25.19%) DHCP
11 65 (24.07%) Microsoft Exchange
12 64 (23.70%) Customer Service
13 63 (23.33%) Entra ID
14 61 (22.59%) Wi-Fi
14 61 (22.59%) Windows 10
15 50 (18.52%) VPN
16 49 (18.15%) Microsoft Intune
17 47 (17.41%) TCP/IP
18 44 (16.30%) Hyper-V
19 43 (15.93%) LAN
19 43 (15.93%) SharePoint
20 37 (13.70%) SLA
20 37 (13.70%) WAN
21 36 (13.33%) Windows Server 2016
22 35 (12.96%) Windows Server 2019
23 33 (12.22%) VLAN
24 32 (11.85%) Google Workspace
25 31 (11.48%) VoIP
26 30 (11.11%) ITIL
26 30 (11.11%) Mac OS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (24.07%) Microsoft Exchange
2 43 (15.93%) SharePoint
3 1 (0.37%) Confluence
Applications
1 23 (8.52%) Microsoft Office
2 1 (0.37%) Microsoft Excel
Business Applications
1 5 (1.85%) Dynamics CRM
1 5 (1.85%) Dynamics NAV
Cloud Services
1 178 (65.93%) Microsoft 365
2 114 (42.22%) Azure
3 63 (23.33%) Entra ID
4 32 (11.85%) Google Workspace
5 22 (8.15%) AWS
6 14 (5.19%) OneDrive
7 7 (2.59%) Mimecast
7 7 (2.59%) SaaS
8 3 (1.11%) Microsoft Copilot
8 3 (1.11%) PaaS
8 3 (1.11%) Power Automate
8 3 (1.11%) Power Platform
9 1 (0.37%) GCP
Communications & Networking
1 77 (28.52%) Firewall
2 71 (26.30%) DNS
3 68 (25.19%) DHCP
4 61 (22.59%) Wi-Fi
5 50 (18.52%) VPN
6 47 (17.41%) TCP/IP
7 43 (15.93%) LAN
8 37 (13.70%) WAN
9 33 (12.22%) VLAN
10 31 (11.48%) VoIP
11 13 (4.81%) Wireless
12 9 (3.33%) Remote Desktop
13 7 (2.59%) IPsec
14 5 (1.85%) ADSL
15 4 (1.48%) Broadband
16 3 (1.11%) NAS
16 3 (1.11%) WebEx
17 2 (0.74%) Cisco Wireless
17 2 (0.74%) NetScaler
17 2 (0.74%) SD-WAN
Database & Business Intelligence
1 5 (1.85%) Amazon RDS
2 4 (1.48%) SQL Server
3 3 (1.11%) Power BI
Development Applications
1 7 (2.59%) JIRA
General
1 83 (30.74%) Social Skills
2 13 (4.81%) Law
3 11 (4.07%) Marketing
4 10 (3.70%) Finance
5 9 (3.33%) Telecoms
6 8 (2.96%) Manufacturing
7 7 (2.59%) Legal
7 7 (2.59%) Retail
8 5 (1.85%) Advertising
9 4 (1.48%) Inclusion and Diversity
9 4 (1.48%) Organisational Skills
10 3 (1.11%) Documentation Skills
10 3 (1.11%) Dutch Language
10 3 (1.11%) Electronics
10 3 (1.11%) French Language
10 3 (1.11%) Public Sector
10 3 (1.11%) Spanish Language
11 2 (0.74%) Military
12 1 (0.37%) Banking
12 1 (0.37%) Front Office
Miscellaneous
1 31 (11.48%) Driving Licence
2 12 (4.44%) Onboarding
3 2 (0.74%) IoT
3 2 (0.74%) iPad
3 2 (0.74%) iPhone
3 2 (0.74%) Mobile App
4 1 (0.37%) Hedge funds
4 1 (0.37%) NHS
4 1 (0.37%) Self-Motivation
4 1 (0.37%) Smartphone
4 1 (0.37%) Video Conferencing
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 164 (60.74%) Windows
2 109 (40.37%) Windows Server
3 61 (22.59%) Windows 10
4 36 (13.33%) Windows Server 2016
5 35 (12.96%) Windows Server 2019
6 30 (11.11%) Mac OS
7 19 (7.04%) Windows Server 2012
8 18 (6.67%) Apple iOS
9 17 (6.30%) Android
10 3 (1.11%) Linux
11 1 (0.37%) Mac OS X
11 1 (0.37%) VMS
11 1 (0.37%) Windows 7
11 1 (0.37%) Windows Server 2008
Processes & Methodologies
1 106 (39.26%) Problem-Solving
2 64 (23.70%) Customer Service
3 30 (11.11%) ITIL
4 29 (10.74%) Service Delivery
5 22 (8.15%) Cybersecurity
6 19 (7.04%) ITSM
7 18 (6.67%) Service Management
8 17 (6.30%) Mentoring
9 15 (5.56%) Continuous Improvement
9 15 (5.56%) Remote Monitoring and Management
10 14 (5.19%) Infrastructure Engineering
10 14 (5.19%) Mobile Device Management
11 13 (4.81%) Configuration Management
12 9 (3.33%) Asset Management
12 9 (3.33%) Computer Science
12 9 (3.33%) Proactive Maintenance
13 7 (2.59%) Problem Management
13 7 (2.59%) Project Delivery
13 7 (2.59%) Time Management
14 6 (2.22%) AI
Programming Languages
1 16 (5.93%) PowerShell
2 5 (1.85%) SQL
3 2 (0.74%) Python
Qualifications
1 23 (8.52%) Microsoft Certification
2 16 (5.93%) Security Cleared
3 15 (5.56%) SC Cleared
4 11 (4.07%) Degree
5 9 (3.33%) A+ Certification
6 8 (2.96%) DBS Check
7 5 (1.85%) CompTIA Security+
8 4 (1.48%) BPSS Clearance
9 3 (1.11%) Computer Science Degree
9 3 (1.11%) Microsoft Certified Professional
9 3 (1.11%) Network+ Certification
10 1 (0.37%) CCNA
10 1 (0.37%) CCNP
10 1 (0.37%) Cisco Certification
10 1 (0.37%) HP APS
Quality Assurance & Compliance
1 37 (13.70%) SLA
2 7 (2.59%) Cyber Essentials
3 4 (1.48%) ISO/IEC 27001
3 4 (1.48%) NIST
4 3 (1.11%) Accessibility
4 3 (1.11%) GDPR
4 3 (1.11%) QA
System Software
1 124 (45.93%) Active Directory
2 44 (16.30%) Hyper-V
3 20 (7.41%) VMware Infrastructure
4 13 (4.81%) Virtual Desktop
5 6 (2.22%) BitLocker
6 3 (1.11%) Terminal Services
7 1 (0.37%) Firmware
Systems Management
1 49 (18.15%) Microsoft Intune
2 19 (7.04%) Active Directory Federation Services
3 10 (3.70%) Jamf Pro
4 7 (2.59%) Autotask
5 6 (2.22%) SCCM
6 2 (0.74%) FortiGate
Vendors
1 168 (62.22%) Microsoft
2 28 (10.37%) Google
2 28 (10.37%) VMware
3 12 (4.44%) Apple
3 12 (4.44%) Sophos
4 9 (3.33%) Samsung
5 7 (2.59%) HP
5 7 (2.59%) Veeam
6 6 (2.22%) Fortinet
7 5 (1.85%) ConnectWise
7 5 (1.85%) Meraki
8 3 (1.11%) Barracuda Networks
8 3 (1.11%) Cisco
8 3 (1.11%) Freshdesk
8 3 (1.11%) Sage
8 3 (1.11%) SAP
8 3 (1.11%) ServiceNow
8 3 (1.11%) SolarWinds
8 3 (1.11%) SonicWALL
9 2 (0.74%) CheckPoint