2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 15 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Feb 2026
Same period 2025 Same period 2024
Rank 395 533 464
Rank change year-on-year +138 -69 +137
Permanent jobs requiring a 2nd Line Support Engineer 222 137 321
As % of all permanent jobs in England 0.37% 0.31% 0.48%
As % of the Job Titles category 0.41% 0.34% 0.51%
Number of salaries quoted 204 119 308
10th Percentile £28,500 £27,800 £25,250
25th Percentile £30,000 £29,000 £27,500
Median annual salary (50th Percentile) £33,500 £33,500 £31,000
Median % change year-on-year - +8.06% -4.62%
75th Percentile £40,000 £39,375 £35,063
90th Percentile £43,375 £52,100 £38,750
UK median annual salary £33,500 £33,000 £31,000
% change year-on-year +1.52% +6.45% -4.62%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 54,103 40,882 62,969
% of permanent jobs with a recognized job title 91.26% 91.50% 94.76%
Number of salaries quoted 34,863 21,550 50,248
10th Percentile £29,142 £33,613 £29,000
25th Percentile £38,000 £45,000 £39,986
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.41%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 15 February 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 15 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +29 60 £32,000 - 24
London +17 42 £42,000 +5.00% 12
Midlands +36 37 £35,000 +16.67% 10
East of England +40 33 £33,500 +3.08% 7
South West +14 26 £32,500 -2.99% 8
North of England +5 24 £30,000 - 17
West Midlands - 20 £37,500 - 7
North West +19 16 £30,000 -4.00% 11
East Midlands -7 12 £33,500 +11.67% 3
Yorkshire -25 8 £33,500 +11.67% 6
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 February 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 151 (68.02%) Microsoft 365
2 142 (63.96%) Windows
3 129 (58.11%) Microsoft
4 111 (50.00%) Active Directory
5 102 (45.95%) Windows Server
6 97 (43.69%) Azure
7 86 (38.74%) Problem-Solving
8 71 (31.98%) Firewall
9 67 (30.18%) DNS
10 62 (27.93%) Windows 10
11 60 (27.03%) DHCP
12 54 (24.32%) Entra ID
12 54 (24.32%) Microsoft Exchange
12 54 (24.32%) VPN
13 47 (21.17%) Wi-Fi
14 46 (20.72%) Hyper-V
15 44 (19.82%) Microsoft Intune
16 43 (19.37%) TCP/IP
17 42 (18.92%) VLAN
18 41 (18.47%) LAN
19 39 (17.57%) Customer Service
19 39 (17.57%) SharePoint
20 38 (17.12%) SLA
21 37 (16.67%) WAN
22 33 (14.86%) VMware
23 29 (13.06%) Google Workspace
23 29 (13.06%) Windows Server 2016
24 28 (12.61%) Windows Server 2019
25 26 (11.71%) SC Cleared
25 26 (11.71%) Security Cleared

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 54 (24.32%) Microsoft Exchange
2 39 (17.57%) SharePoint
3 1 (0.45%) Confluence
Applications
1 16 (7.21%) Microsoft Office
2 3 (1.35%) Microsoft Excel
Business Applications
1 5 (2.25%) Dynamics CRM
2 4 (1.80%) Dynamics NAV
Cloud Services
1 151 (68.02%) Microsoft 365
2 97 (43.69%) Azure
3 54 (24.32%) Entra ID
4 29 (13.06%) Google Workspace
5 21 (9.46%) AWS
6 15 (6.76%) OneDrive
7 6 (2.70%) Mimecast
8 4 (1.80%) SaaS
9 1 (0.45%) GCP
Communications & Networking
1 71 (31.98%) Firewall
2 67 (30.18%) DNS
3 60 (27.03%) DHCP
4 54 (24.32%) VPN
5 47 (21.17%) Wi-Fi
6 43 (19.37%) TCP/IP
7 42 (18.92%) VLAN
8 41 (18.47%) LAN
9 37 (16.67%) WAN
10 22 (9.91%) VoIP
11 10 (4.50%) Wireless
12 9 (4.05%) Remote Desktop
13 7 (3.15%) IPsec
14 4 (1.80%) Broadband
15 3 (1.35%) DKIM
15 3 (1.35%) DMARC
15 3 (1.35%) WebEx
16 2 (0.90%) Cisco Wireless
16 2 (0.90%) NetScaler
16 2 (0.90%) SD-WAN
Database & Business Intelligence
1 5 (2.25%) Amazon RDS
2 4 (1.80%) SQL Server
Development Applications
1 7 (3.15%) JIRA
General
1 78 (35.14%) Social Skills
2 25 (11.26%) Law
3 22 (9.91%) Marketing
4 9 (4.05%) Manufacturing
5 8 (3.60%) Finance
6 7 (3.15%) Telecoms
7 6 (2.70%) Retail
8 5 (2.25%) Organisational Skills
9 4 (1.80%) Advertising
9 4 (1.80%) Dutch Language
9 4 (1.80%) French Language
9 4 (1.80%) Spanish Language
10 3 (1.35%) Electronics
10 3 (1.35%) Public Sector
11 2 (0.90%) Front Office
11 2 (0.90%) Inclusion and Diversity
11 2 (0.90%) Legal
12 1 (0.45%) Banking
12 1 (0.45%) Financial Institution
12 1 (0.45%) German Language
Miscellaneous
1 42 (18.92%) Driving Licence
2 11 (4.95%) Onboarding
3 2 (0.90%) IoT
3 2 (0.90%) iPad
3 2 (0.90%) iPhone
3 2 (0.90%) Mobile App
3 2 (0.90%) Self-Motivation
3 2 (0.90%) Video Conferencing
4 1 (0.45%) Client/Server
4 1 (0.45%) Hedge funds
4 1 (0.45%) Smartphone
4 1 (0.45%) Video\Live Streaming
Operating Systems
1 142 (63.96%) Windows
2 102 (45.95%) Windows Server
3 62 (27.93%) Windows 10
4 29 (13.06%) Windows Server 2016
5 28 (12.61%) Windows Server 2019
6 25 (11.26%) Apple iOS
6 25 (11.26%) Mac OS
7 23 (10.36%) Android
8 15 (6.76%) Windows Server 2012
9 6 (2.70%) Linux
10 1 (0.45%) Mac OS X
10 1 (0.45%) Windows 7
10 1 (0.45%) Windows Server 2008
Processes & Methodologies
1 86 (38.74%) Problem-Solving
2 39 (17.57%) Customer Service
3 23 (10.36%) ITIL
3 23 (10.36%) Service Delivery
4 22 (9.91%) Mobile Device Management
4 22 (9.91%) Service Management
5 21 (9.46%) Configuration Management
6 19 (8.56%) Cybersecurity
6 19 (8.56%) Infrastructure Engineering
7 17 (7.66%) Continuous Improvement
7 17 (7.66%) ITSM
8 15 (6.76%) Mentoring
9 14 (6.31%) Remote Monitoring and Management
10 8 (3.60%) Asset Management
11 7 (3.15%) Process Improvement
12 6 (2.70%) Proactive Maintenance
12 6 (2.70%) Root Cause Analysis
13 5 (2.25%) Cloud Security
13 5 (2.25%) Performance Metrics
13 5 (2.25%) User Experience
Programming Languages
1 11 (4.95%) PowerShell
2 4 (1.80%) SQL
Qualifications
1 26 (11.71%) SC Cleared
1 26 (11.71%) Security Cleared
2 14 (6.31%) Microsoft Certification
3 6 (2.70%) BPSS Clearance
4 5 (2.25%) CompTIA Security+
4 5 (2.25%) Degree
5 4 (1.80%) A+ Certification
5 4 (1.80%) Computer Science Degree
5 4 (1.80%) Microsoft Certified Professional
6 3 (1.35%) Network+ Certification
7 1 (0.45%) CCNA
7 1 (0.45%) CCNP
7 1 (0.45%) Cisco Certification
7 1 (0.45%) DBS Check
Quality Assurance & Compliance
1 38 (17.12%) SLA
2 7 (3.15%) Cyber Essentials
3 4 (1.80%) ISO/IEC 27001
3 4 (1.80%) NIST
4 3 (1.35%) GDPR
4 3 (1.35%) QA
5 1 (0.45%) Accessibility
System Software
1 111 (50.00%) Active Directory
2 46 (20.72%) Hyper-V
3 23 (10.36%) VMware Infrastructure
4 10 (4.50%) Virtual Desktop
5 3 (1.35%) BitLocker
5 3 (1.35%) Firmware
Systems Management
1 44 (19.82%) Microsoft Intune
2 21 (9.46%) Jamf Pro
3 15 (6.76%) Active Directory Federation Services
4 6 (2.70%) SCCM
5 4 (1.80%) Autotask
6 3 (1.35%) FortiGate
Vendors
1 129 (58.11%) Microsoft
2 33 (14.86%) VMware
3 25 (11.26%) Apple
4 24 (10.81%) Google
5 19 (8.56%) Samsung
6 8 (3.60%) Sophos
7 7 (3.15%) Veeam
8 6 (2.70%) ConnectWise
9 5 (2.25%) Fortinet
10 4 (1.80%) Cisco
10 4 (1.80%) ServiceNow
11 3 (1.35%) Adobe
11 3 (1.35%) Freshdesk
11 3 (1.35%) Meraki
11 3 (1.35%) SAP
12 2 (0.90%) Aruba
12 2 (0.90%) CheckPoint
12 2 (0.90%) HP
12 2 (0.90%) Juniper
12 2 (0.90%) Palo Alto