2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,750 per year, according to job vacancies posted during the 6 months leading to 2 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 629 521 530
Rank change year-on-year -108 +9 +313
Permanent jobs requiring a 2nd Line Support Engineer 71 346 376
As % of all permanent jobs advertised in England 0.14% 0.37% 0.48%
As % of the Job Titles category 0.15% 0.39% 0.52%
Number of salaries quoted 70 321 349
10th Percentile £29,000 £26,000 £26,250
25th Percentile £30,781 £27,750 £28,500
Median annual salary (50th Percentile) £33,750 £32,000 £32,500
Median % change year-on-year +5.47% -1.54% +3.17%
75th Percentile £39,500 £35,000 £37,500
90th Percentile £42,500 £38,750 £40,000
UK median annual salary £33,500 £31,500 £32,500
% change year-on-year +6.35% -3.08% +4.39%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,299 89,129 72,093
% of permanent jobs with a recognized job title 90.56% 94.67% 91.16%
Number of salaries quoted 25,321 64,694 48,523
10th Percentile £28,000 £28,500 £32,500
25th Percentile £39,000 £38,572 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 2 July 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +62 24 £39,000 +14.71% 51
Midlands +48 14 £32,500 +8.33% 12
South East +21 13 £35,000 +16.67% 33
North of England -15 13 £32,500 +8.33% 18
North West -2 9 £32,500 +8.33% 11
East Midlands +35 8 £31,250 -3.85% 5
South West +71 7 £32,500 -1.52% 14
West Midlands +54 6 £35,000 +16.67% 7
Yorkshire +33 4 £30,000 -7.69% 5
East of England -9 1 £32,500 - 5
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 July 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 51 (71.83%) Windows
2 48 (67.61%) Microsoft 365
3 44 (61.97%) Microsoft
4 37 (52.11%) Active Directory
5 30 (42.25%) Social Skills
6 25 (35.21%) WAN
7 24 (33.80%) Azure
8 22 (30.99%) Windows Server
9 21 (29.58%) LAN
10 19 (26.76%) Firewall
10 19 (26.76%) Windows 10
11 16 (22.54%) Microsoft Intune
12 15 (21.13%) Customer Service
12 15 (21.13%) Microsoft Office
13 14 (19.72%) Cisco
13 14 (19.72%) VMware
14 13 (18.31%) VPN
14 13 (18.31%) DNS
14 13 (18.31%) Wi-Fi
15 12 (16.90%) Microsoft Exchange
15 12 (16.90%) Driving Licence
16 11 (15.49%) DHCP
16 11 (15.49%) Hyper-V
17 10 (14.08%) Analytical Skills
18 9 (12.68%) Entra ID
18 9 (12.68%) SCCM
18 9 (12.68%) VMware Infrastructure
18 9 (12.68%) Linux
19 8 (11.27%) ITIL
19 8 (11.27%) Windows 7

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (16.90%) Microsoft Exchange
2 7 (9.86%) SharePoint
3 1 (1.41%) IIS
Applications
1 15 (21.13%) Microsoft Office
Cloud Services
1 48 (67.61%) Microsoft 365
2 24 (33.80%) Azure
3 9 (12.68%) Entra ID
4 5 (7.04%) AWS
4 5 (7.04%) Google Workspace
5 4 (5.63%) OneDrive
6 3 (4.23%) Mimecast
7 2 (2.82%) GCP
8 1 (1.41%) Cloud Computing
Communications & Networking
1 25 (35.21%) WAN
2 21 (29.58%) LAN
3 19 (26.76%) Firewall
4 13 (18.31%) DNS
4 13 (18.31%) VPN
4 13 (18.31%) Wi-Fi
5 11 (15.49%) DHCP
6 6 (8.45%) SD-WAN
6 6 (8.45%) VLAN
7 5 (7.04%) IPsec
7 5 (7.04%) TCP/IP
8 4 (5.63%) VoIP
9 2 (2.82%) Internet
9 2 (2.82%) Wireless
10 1 (1.41%) ADSL
10 1 (1.41%) Cisco IOS
10 1 (1.41%) PBX
Database & Business Intelligence
1 4 (5.63%) PostgreSQL
2 1 (1.41%) Amazon RDS
2 1 (1.41%) SQL Server
General
1 30 (42.25%) Social Skills
2 10 (14.08%) Analytical Skills
3 6 (8.45%) Inclusion and Diversity
3 6 (8.45%) Manufacturing
3 6 (8.45%) Organisational Skills
4 5 (7.04%) Advertising
5 2 (2.82%) Public Sector
6 1 (1.41%) Electronics
6 1 (1.41%) Finance
6 1 (1.41%) Marketing
6 1 (1.41%) Retail
6 1 (1.41%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.41%) X-Windows
Miscellaneous
1 12 (16.90%) Driving Licence
2 6 (8.45%) EPoS
3 3 (4.23%) Smartphone
4 2 (2.82%) iPhone
4 2 (2.82%) Onboarding
5 1 (1.41%) Clustering
5 1 (1.41%) PropTech
5 1 (1.41%) Team-Oriented Environment
Operating Systems
1 51 (71.83%) Windows
2 22 (30.99%) Windows Server
3 19 (26.76%) Windows 10
4 9 (12.68%) Linux
5 8 (11.27%) Windows 7
6 5 (7.04%) Windows Server 2016
7 3 (4.23%) Mac OS
8 2 (2.82%) Apple iOS
8 2 (2.82%) Windows Server 2008
8 2 (2.82%) Windows Server 2012
8 2 (2.82%) Windows Server 2019
9 1 (1.41%) Android
9 1 (1.41%) Mac OS X
Processes & Methodologies
1 15 (21.13%) Customer Service
2 8 (11.27%) ITIL
2 8 (11.27%) Mobile Device Management
2 8 (11.27%) Problem-Solving
3 5 (7.04%) Cybersecurity
4 4 (5.63%) Data Protection
4 4 (5.63%) DevOps
4 4 (5.63%) ITSM
4 4 (5.63%) Security Monitoring
4 4 (5.63%) Task Automation
4 4 (5.63%) User Experience
5 3 (4.23%) Agile
5 3 (4.23%) Antivirus Management
5 3 (4.23%) Mentoring
5 3 (4.23%) Migration
6 2 (2.82%) Asset Management
6 2 (2.82%) Disaster Recovery
6 2 (2.82%) Infrastructure Management
6 2 (2.82%) Network Design
6 2 (2.82%) Network Monitoring
Programming Languages
1 6 (8.45%) PowerShell
Qualifications
1 6 (8.45%) Security Cleared
2 5 (7.04%) Microsoft Certification
2 5 (7.04%) SC Cleared
3 4 (5.63%) CCNA
3 4 (5.63%) Cisco Certification
3 4 (5.63%) Degree
4 3 (4.23%) ITIL Certification
5 2 (2.82%) Azure Certification
5 2 (2.82%) Computer Science Degree
6 1 (1.41%) A+ Certification
6 1 (1.41%) ACMT
6 1 (1.41%) DBS Check
6 1 (1.41%) MCITP
6 1 (1.41%) MCSA
6 1 (1.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (9.86%) SLA
2 2 (2.82%) ISO 9000
3 1 (1.41%) Cyber Essentials
System Software
1 37 (52.11%) Active Directory
2 11 (15.49%) Hyper-V
3 9 (12.68%) VMware Infrastructure
4 4 (5.63%) Virtual Desktop
4 4 (5.63%) XenApp
5 2 (2.82%) VMware Workstation
5 2 (2.82%) XenDesktop
6 1 (1.41%) Docker
6 1 (1.41%) Firmware
6 1 (1.41%) VMware ESXi
Systems Management
1 16 (22.54%) Microsoft Intune
2 9 (12.68%) SCCM
3 2 (2.82%) Active Directory Federation Services
3 2 (2.82%) FortiGate
3 2 (2.82%) SCOM
3 2 (2.82%) SCSM
4 1 (1.41%) Autotask
4 1 (1.41%) Kubernetes
4 1 (1.41%) vCenter Server
Vendors
1 44 (61.97%) Microsoft
2 14 (19.72%) Cisco
2 14 (19.72%) VMware
3 6 (8.45%) Citrix
3 6 (8.45%) Google
3 6 (8.45%) HP
4 5 (7.04%) Dell
5 4 (5.63%) Sophos
6 3 (4.23%) Meraki
7 2 (2.82%) Apple
7 2 (2.82%) CheckPoint
7 2 (2.82%) Fujitsu
7 2 (2.82%) SonicWALL
7 2 (2.82%) Symantec
7 2 (2.82%) WatchGuard
8 1 (1.41%) Aruba
8 1 (1.41%) Juniper
8 1 (1.41%) Oracle
8 1 (1.41%) SAP
8 1 (1.41%) Veeam