2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 28 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Oct 2025
Same period 2024 Same period 2023
Rank 525 529 417
Rank change year-on-year +4 -112 +286
Permanent jobs requiring a 2nd Line Support Engineer 109 198 287
As % of all permanent jobs in England 0.25% 0.32% 0.59%
As % of the Job Titles category 0.28% 0.34% 0.61%
Number of salaries quoted 103 162 268
10th Percentile £29,500 £27,500 £26,250
25th Percentile £30,750 £29,250 £29,000
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% +1.56%
75th Percentile £38,750 £38,750 £38,000
90th Percentile £42,500 £45,000 £39,500
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% +1.56%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 39,098 58,027 46,798
% of permanent jobs with a recognized job title 90.96% 95.14% 95.52%
Number of salaries quoted 23,995 32,974 36,179
10th Percentile £28,250 £31,250 £32,500
25th Percentile £35,516 £42,500 £43,750
Median annual salary (50th Percentile) £53,500 £57,500 £60,000
Median % change year-on-year -6.96% -4.17% -
75th Percentile £75,000 £75,000 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £52,500 £57,000 £60,000
% change year-on-year -7.89% -5.00% -

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 28 October 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 28 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +16 32 £33,500 +6.35% 21
South West +47 22 £33,000 -0.75% 6
London +22 18 £38,500 -3.75% 19
Midlands +31 17 £33,500 -1.47% 9
West Midlands +47 11 £35,000 +22.81% 3
North of England -1 11 £32,500 - 18
East of England +2 9 £33,500 +3.08% 6
North West +8 8 £32,500 - 12
East Midlands +4 6 £33,500 -1.47% 6
Yorkshire -1 3 - - 6
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 28 October 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 72 (66.06%) Windows
2 64 (58.72%) Microsoft 365
3 49 (44.95%) Active Directory
3 49 (44.95%) Microsoft
4 39 (35.78%) Firewall
4 39 (35.78%) Windows Server
5 35 (32.11%) Azure
6 34 (31.19%) DNS
6 34 (31.19%) Microsoft Intune
7 28 (25.69%) Entra ID
7 28 (25.69%) VMware
7 28 (25.69%) VPN
8 27 (24.77%) DHCP
9 23 (21.10%) Apple
9 23 (21.10%) Customer Service
9 23 (21.10%) Windows 10
10 22 (20.18%) Hyper-V
11 21 (19.27%) Problem-Solving
11 21 (19.27%) VMware Infrastructure
12 20 (18.35%) VLAN
13 19 (17.43%) Microsoft Exchange
13 19 (17.43%) TCP/IP
14 18 (16.51%) Linux
14 18 (16.51%) WAN
15 17 (15.60%) PowerShell
15 17 (15.60%) SC Cleared
15 17 (15.60%) Security Cleared
15 17 (15.60%) Service Management
15 17 (15.60%) SLA
16 16 (14.68%) Mobile Device Management

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (17.43%) Microsoft Exchange
2 12 (11.01%) SharePoint
3 5 (4.59%) IIS
Applications
1 6 (5.50%) Microsoft Office
2 3 (2.75%) Microsoft Excel
Business Applications
1 1 (0.92%) Carpe Diem
1 1 (0.92%) Elite 3E
Cloud Services
1 64 (58.72%) Microsoft 365
2 35 (32.11%) Azure
3 28 (25.69%) Entra ID
4 8 (7.34%) Google Workspace
5 5 (4.59%) AWS
5 5 (4.59%) OneDrive
6 2 (1.83%) SaaS
7 1 (0.92%) Mimecast
Communications & Networking
1 39 (35.78%) Firewall
2 34 (31.19%) DNS
3 28 (25.69%) VPN
4 27 (24.77%) DHCP
5 20 (18.35%) VLAN
6 19 (17.43%) TCP/IP
7 18 (16.51%) WAN
8 15 (13.76%) LAN
9 11 (10.09%) VoIP
10 8 (7.34%) Wi-Fi
11 6 (5.50%) IPsec
11 6 (5.50%) Wireless
12 5 (4.59%) Cisco IOS
13 4 (3.67%) SD-WAN
14 3 (2.75%) DKIM
14 3 (2.75%) DMARC
14 3 (2.75%) Remote Desktop
15 2 (1.83%) Ethernet
15 2 (1.83%) Internet
15 2 (1.83%) MPLS
Database & Business Intelligence
1 7 (6.42%) Amazon RDS
1 7 (6.42%) SQL Server
2 4 (3.67%) PostgreSQL
Development Applications
1 1 (0.92%) JIRA
General
1 49 (44.95%) Social Skills
2 20 (18.35%) Marketing
3 17 (15.60%) Law
4 13 (11.93%) Manufacturing
5 7 (6.42%) Finance
6 6 (5.50%) Advertising
7 5 (4.59%) Electronics
7 5 (4.59%) Games
7 5 (4.59%) Public Sector
7 5 (4.59%) Telecoms
8 3 (2.75%) Dutch Language
8 3 (2.75%) French Language
8 3 (2.75%) Spanish Language
9 2 (1.83%) Legal
10 1 (0.92%) Analytical Skills
10 1 (0.92%) Automotive
10 1 (0.92%) Financial Institution
10 1 (0.92%) Front Office
10 1 (0.92%) German Language
10 1 (0.92%) Retail
Miscellaneous
1 20 (18.35%) Driving Licence
2 5 (4.59%) Clustering
2 5 (4.59%) iPhone
2 5 (4.59%) Onboarding
3 3 (2.75%) Smartphone
4 2 (1.83%) Self-Motivation
5 1 (0.92%) Client/Server
5 1 (0.92%) Hedge funds
5 1 (0.92%) PropTech
5 1 (0.92%) Team-Oriented Environment
5 1 (0.92%) Video Conferencing
Operating Systems
1 72 (66.06%) Windows
2 39 (35.78%) Windows Server
3 23 (21.10%) Windows 10
4 18 (16.51%) Linux
5 15 (13.76%) Android
5 15 (13.76%) Apple iOS
6 10 (9.17%) Mac OS
7 5 (4.59%) Windows Server 2019
8 4 (3.67%) Windows Server 2016
9 1 (0.92%) Windows Server 2012
Processes & Methodologies
1 23 (21.10%) Customer Service
2 21 (19.27%) Problem-Solving
3 17 (15.60%) Service Management
4 16 (14.68%) Mobile Device Management
5 15 (13.76%) Configuration Management
5 15 (13.76%) ITIL
5 15 (13.76%) Mentoring
6 12 (11.01%) Cybersecurity
7 11 (10.09%) DevOps
7 11 (10.09%) Infrastructure Engineering
8 8 (7.34%) ITSM
8 8 (7.34%) Service Delivery
9 7 (6.42%) Collaborative Culture
9 7 (6.42%) Migration
10 6 (5.50%) Continuous Improvement
11 5 (4.59%) Coaching
11 5 (4.59%) Computer Science
11 5 (4.59%) Data Privacy
11 5 (4.59%) Digital Marketing
11 5 (4.59%) Programme Management
Programming Languages
1 17 (15.60%) PowerShell
2 5 (4.59%) Bicep
3 2 (1.83%) SQL
Qualifications
1 17 (15.60%) SC Cleared
1 17 (15.60%) Security Cleared
2 6 (5.50%) Degree
2 6 (5.50%) Microsoft Certification
3 5 (4.59%) ACMT
3 5 (4.59%) Computer Science Degree
3 5 (4.59%) VMware Certified Professional (VCP)
4 4 (3.67%) A+ Certification
4 4 (3.67%) BPSS Clearance
5 3 (2.75%) MCP
6 2 (1.83%) ITIL Certification
7 1 (0.92%) DBS Check
7 1 (0.92%) MCITP
Quality Assurance & Compliance
1 17 (15.60%) SLA
2 5 (4.59%) Cyber Essentials
3 3 (2.75%) GDPR
4 2 (1.83%) ISO 9000
System Software
1 49 (44.95%) Active Directory
2 22 (20.18%) Hyper-V
3 21 (19.27%) VMware Infrastructure
4 5 (4.59%) Docker
4 5 (4.59%) VMware ESXi
5 4 (3.67%) Firmware
6 1 (0.92%) Virtual Desktop
6 1 (0.92%) XenApp
Systems Management
1 34 (31.19%) Microsoft Intune
2 15 (13.76%) Jamf Pro
2 15 (13.76%) SCCM
3 7 (6.42%) Autotask
4 5 (4.59%) Kubernetes
4 5 (4.59%) MaaS360
4 5 (4.59%) vCenter Server
5 4 (3.67%) FortiGate
6 1 (0.92%) Active Directory Federation Services
Vendors
1 49 (44.95%) Microsoft
2 28 (25.69%) VMware
3 23 (21.10%) Apple
4 15 (13.76%) Samsung
5 14 (12.84%) Sophos
6 11 (10.09%) Cisco
7 8 (7.34%) Veeam
8 5 (4.59%) Datto
8 5 (4.59%) Google
8 5 (4.59%) McAfee
8 5 (4.59%) Oracle
8 5 (4.59%) SAP
9 4 (3.67%) ConnectWise
10 3 (2.75%) Adobe
10 3 (2.75%) Fortinet
10 3 (2.75%) Fujitsu
10 3 (2.75%) Juniper
10 3 (2.75%) ServiceNow
11 2 (1.83%) Citrix
11 2 (1.83%) iManage