2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 8 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Feb 2026
Same period 2025 Same period 2024
Rank 413 529 452
Rank change year-on-year +116 -77 +143
Permanent jobs requiring a 2nd Line Support Engineer 211 144 321
As % of all permanent jobs in England 0.37% 0.32% 0.49%
As % of the Job Titles category 0.40% 0.34% 0.51%
Number of salaries quoted 193 126 307
10th Percentile £28,500 £28,000 £25,250
25th Percentile £30,000 £29,750 £27,500
Median annual salary (50th Percentile) £33,500 £33,500 £31,000
Median % change year-on-year - +8.06% -4.62%
75th Percentile £40,000 £39,688 £35,875
90th Percentile £43,750 £47,875 £38,750
UK median annual salary £33,500 £33,250 £31,500
% change year-on-year +0.75% +5.56% -3.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 52,463 41,887 62,653
% of permanent jobs with a recognized job title 91.12% 91.66% 94.83%
Number of salaries quoted 33,551 21,942 50,063
10th Percentile £29,000 £33,500 £29,000
25th Percentile £37,750 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.31%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 8 February 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 8 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +19 56 £32,000 - 19
London +44 39 £42,000 +5.00% 6
Midlands +38 35 £35,000 +14.75% 9
East of England +40 32 £33,500 +3.08% 8
South West +25 26 £32,500 -2.99% 11
North of England -3 23 £30,000 - 15
West Midlands +35 18 £37,500 +15.38% 8
North West +25 15 £30,000 -7.69% 9
East Midlands -13 12 £33,500 +10.74% 1
Yorkshire -29 8 £33,500 +11.67% 6
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 February 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 144 (68.25%) Microsoft 365
2 137 (64.93%) Windows
3 122 (57.82%) Microsoft
4 108 (51.18%) Active Directory
5 99 (46.92%) Windows Server
6 94 (44.55%) Azure
7 82 (38.86%) Problem-Solving
8 71 (33.65%) Firewall
9 65 (30.81%) DNS
10 58 (27.49%) DHCP
10 58 (27.49%) Windows 10
11 53 (25.12%) Entra ID
11 53 (25.12%) VPN
12 51 (24.17%) Microsoft Exchange
13 45 (21.33%) Hyper-V
14 44 (20.85%) Microsoft Intune
15 42 (19.91%) TCP/IP
16 41 (19.43%) VLAN
16 41 (19.43%) Wi-Fi
17 39 (18.48%) LAN
18 38 (18.01%) SharePoint
19 36 (17.06%) Customer Service
19 36 (17.06%) SLA
19 36 (17.06%) WAN
20 32 (15.17%) VMware
21 28 (13.27%) Google Workspace
21 28 (13.27%) Windows Server 2016
21 28 (13.27%) Windows Server 2019
22 26 (12.32%) Apple
22 26 (12.32%) Mac OS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 51 (24.17%) Microsoft Exchange
2 38 (18.01%) SharePoint
3 1 (0.47%) Confluence
3 1 (0.47%) IIS
Applications
1 16 (7.58%) Microsoft Office
2 3 (1.42%) Microsoft Excel
Business Applications
1 5 (2.37%) Dynamics CRM
2 3 (1.42%) Dynamics NAV
3 1 (0.47%) Carpe Diem
3 1 (0.47%) Elite 3E
Cloud Services
1 144 (68.25%) Microsoft 365
2 94 (44.55%) Azure
3 53 (25.12%) Entra ID
4 28 (13.27%) Google Workspace
5 20 (9.48%) AWS
6 14 (6.64%) OneDrive
7 4 (1.90%) Mimecast
7 4 (1.90%) SaaS
8 1 (0.47%) GCP
Communications & Networking
1 71 (33.65%) Firewall
2 65 (30.81%) DNS
3 58 (27.49%) DHCP
4 53 (25.12%) VPN
5 42 (19.91%) TCP/IP
6 41 (19.43%) VLAN
6 41 (19.43%) Wi-Fi
7 39 (18.48%) LAN
8 36 (17.06%) WAN
9 22 (10.43%) VoIP
10 12 (5.69%) Wireless
11 8 (3.79%) Remote Desktop
12 7 (3.32%) IPsec
13 3 (1.42%) Broadband
13 3 (1.42%) DKIM
13 3 (1.42%) DMARC
14 2 (0.95%) Cisco Wireless
14 2 (0.95%) NetScaler
14 2 (0.95%) PSTN
14 2 (0.95%) SD-WAN
Database & Business Intelligence
1 6 (2.84%) Amazon RDS
2 5 (2.37%) SQL Server
Development Applications
1 7 (3.32%) JIRA
General
1 77 (36.49%) Social Skills
2 26 (12.32%) Law
3 23 (10.90%) Marketing
4 10 (4.74%) Manufacturing
5 9 (4.27%) Finance
6 7 (3.32%) Telecoms
7 5 (2.37%) Organisational Skills
7 5 (2.37%) Retail
8 4 (1.90%) Advertising
8 4 (1.90%) Dutch Language
8 4 (1.90%) Electronics
8 4 (1.90%) French Language
8 4 (1.90%) Public Sector
8 4 (1.90%) Spanish Language
9 3 (1.42%) Legal
10 2 (0.95%) Front Office
10 2 (0.95%) Inclusion and Diversity
11 1 (0.47%) Financial Institution
11 1 (0.47%) German Language
11 1 (0.47%) Presentation Skills
Miscellaneous
1 40 (18.96%) Driving Licence
2 11 (5.21%) Onboarding
3 2 (0.95%) IoT
3 2 (0.95%) iPad
3 2 (0.95%) iPhone
3 2 (0.95%) Mobile App
3 2 (0.95%) Self-Motivation
3 2 (0.95%) Video Conferencing
4 1 (0.47%) Client/Server
4 1 (0.47%) Clustering
4 1 (0.47%) Hedge funds
4 1 (0.47%) Smartphone
4 1 (0.47%) Video\Live Streaming
Operating Systems
1 137 (64.93%) Windows
2 99 (46.92%) Windows Server
3 58 (27.49%) Windows 10
4 28 (13.27%) Windows Server 2016
4 28 (13.27%) Windows Server 2019
5 26 (12.32%) Mac OS
6 25 (11.85%) Apple iOS
7 23 (10.90%) Android
8 14 (6.64%) Windows Server 2012
9 7 (3.32%) Linux
Processes & Methodologies
1 82 (38.86%) Problem-Solving
2 36 (17.06%) Customer Service
3 22 (10.43%) ITIL
3 22 (10.43%) Service Delivery
4 21 (9.95%) Mobile Device Management
4 21 (9.95%) Service Management
5 19 (9.00%) Configuration Management
5 19 (9.00%) Infrastructure Engineering
6 18 (8.53%) Cybersecurity
7 17 (8.06%) Continuous Improvement
8 16 (7.58%) Mentoring
9 15 (7.11%) ITSM
9 15 (7.11%) Remote Monitoring and Management
10 7 (3.32%) Asset Management
11 6 (2.84%) Migration
11 6 (2.84%) Proactive Maintenance
11 6 (2.84%) Process Improvement
11 6 (2.84%) Root Cause Analysis
12 5 (2.37%) Cloud Security
12 5 (2.37%) User Experience
Programming Languages
1 11 (5.21%) PowerShell
2 4 (1.90%) SQL
Qualifications
1 26 (12.32%) SC Cleared
1 26 (12.32%) Security Cleared
2 14 (6.64%) Microsoft Certification
3 6 (2.84%) BPSS Clearance
4 5 (2.37%) CompTIA Security+
4 5 (2.37%) Degree
5 4 (1.90%) A+ Certification
5 4 (1.90%) Computer Science Degree
5 4 (1.90%) Microsoft Certified Professional
6 3 (1.42%) Network+ Certification
7 1 (0.47%) ACMT
7 1 (0.47%) CCNA
7 1 (0.47%) CCNP
7 1 (0.47%) Cisco Certification
7 1 (0.47%) DBS Check
7 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 36 (17.06%) SLA
2 8 (3.79%) Cyber Essentials
3 4 (1.90%) ISO/IEC 27001
3 4 (1.90%) NIST
4 3 (1.42%) GDPR
4 3 (1.42%) QA
5 1 (0.47%) Accessibility
System Software
1 108 (51.18%) Active Directory
2 45 (21.33%) Hyper-V
3 23 (10.90%) VMware Infrastructure
4 10 (4.74%) Virtual Desktop
5 3 (1.42%) BitLocker
5 3 (1.42%) Firmware
6 1 (0.47%) Docker
6 1 (0.47%) VMware ESXi
Systems Management
1 44 (20.85%) Microsoft Intune
2 21 (9.95%) Jamf Pro
3 14 (6.64%) Active Directory Federation Services
4 7 (3.32%) SCCM
5 5 (2.37%) Autotask
6 3 (1.42%) FortiGate
7 1 (0.47%) Kubernetes
7 1 (0.47%) vCenter Server
Vendors
1 122 (57.82%) Microsoft
2 32 (15.17%) VMware
3 26 (12.32%) Apple
4 24 (11.37%) Google
5 19 (9.00%) Samsung
6 8 (3.79%) Sophos
7 7 (3.32%) Veeam
8 6 (2.84%) ConnectWise
9 5 (2.37%) Cisco
9 5 (2.37%) Fortinet
9 5 (2.37%) ServiceNow
10 4 (1.90%) SAP
11 3 (1.42%) Adobe
11 3 (1.42%) Freshdesk
11 3 (1.42%) Meraki
12 2 (0.95%) Citrix
12 2 (0.95%) HP
12 2 (0.95%) iManage
12 2 (0.95%) Intapp
12 2 (0.95%) Palo Alto