2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 2 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jan 2026
Same period 2025 Same period 2024
Rank 420 515 416
Rank change year-on-year +95 -99 +205
Permanent jobs requiring a 2nd Line Support Engineer 184 146 263
As % of all permanent jobs in England 0.35% 0.30% 0.58%
As % of the Job Titles category 0.39% 0.32% 0.61%
Number of salaries quoted 171 125 244
10th Percentile £29,000 £28,444 £26,075
25th Percentile £30,000 £30,000 £28,500
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% -
75th Percentile £39,500 £38,750 £38,000
90th Percentile £43,750 £48,450 £40,000
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,259 45,849 43,468
% of permanent jobs with a recognized job title 90.69% 92.93% 95.05%
Number of salaries quoted 29,657 24,316 34,123
10th Percentile £28,528 £33,200 £31,250
25th Percentile £36,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -1.78%
75th Percentile £75,000 £78,750 £78,750
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 2 January 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 2 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +24 47 £32,250 +0.78% 17
London +42 36 £40,000 +5.26% 5
Midlands +43 34 £35,000 +2.94% 2
South West +33 28 £32,500 -2.99% 3
East of England +34 22 £33,500 +3.08% 6
West Midlands +43 18 £37,500 +23.14% 2
North of England +20 17 £30,000 -7.69% 5
North West +35 12 £30,000 -7.69% 2
East Midlands -15 12 £33,500 -1.47%
Yorkshire -5 5 - - 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 124 (67.39%) Microsoft 365
2 119 (64.67%) Windows
3 101 (54.89%) Microsoft
4 92 (50.00%) Active Directory
5 81 (44.02%) Azure
6 79 (42.93%) Windows Server
7 62 (33.70%) Firewall
8 57 (30.98%) DNS
8 57 (30.98%) Problem-Solving
9 50 (27.17%) DHCP
10 48 (26.09%) VPN
11 47 (25.54%) Entra ID
11 47 (25.54%) Microsoft Intune
12 46 (25.00%) Windows 10
13 44 (23.91%) TCP/IP
14 41 (22.28%) Hyper-V
15 35 (19.02%) Microsoft Exchange
15 35 (19.02%) VLAN
16 34 (18.48%) SLA
16 34 (18.48%) VMware
17 31 (16.85%) Customer Service
18 30 (16.30%) SharePoint
19 29 (15.76%) LAN
19 29 (15.76%) WAN
20 27 (14.67%) Apple
21 26 (14.13%) SC Cleared
21 26 (14.13%) Security Cleared
21 26 (14.13%) Wi-Fi
22 24 (13.04%) VMware Infrastructure
23 23 (12.50%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 35 (19.02%) Microsoft Exchange
2 30 (16.30%) SharePoint
3 4 (2.17%) IIS
4 1 (0.54%) Confluence
Applications
1 12 (6.52%) Microsoft Office
2 3 (1.63%) Microsoft Excel
Business Applications
1 5 (2.72%) Dynamics CRM
2 1 (0.54%) Carpe Diem
2 1 (0.54%) Elite 3E
Cloud Services
1 124 (67.39%) Microsoft 365
2 81 (44.02%) Azure
3 47 (25.54%) Entra ID
4 22 (11.96%) Google Workspace
5 14 (7.61%) AWS
6 11 (5.98%) OneDrive
7 4 (2.17%) SaaS
8 1 (0.54%) GCP
8 1 (0.54%) Mimecast
Communications & Networking
1 62 (33.70%) Firewall
2 57 (30.98%) DNS
3 50 (27.17%) DHCP
4 48 (26.09%) VPN
5 44 (23.91%) TCP/IP
6 35 (19.02%) VLAN
7 29 (15.76%) LAN
7 29 (15.76%) WAN
8 26 (14.13%) Wi-Fi
9 16 (8.70%) VoIP
10 15 (8.15%) Wireless
11 9 (4.89%) IPsec
12 7 (3.80%) Remote Desktop
13 4 (2.17%) Cisco IOS
14 3 (1.63%) DKIM
14 3 (1.63%) DMARC
15 2 (1.09%) Cisco Wireless
15 2 (1.09%) Internet
15 2 (1.09%) NetScaler
15 2 (1.09%) SD-WAN
Database & Business Intelligence
1 9 (4.89%) Amazon RDS
2 8 (4.35%) SQL Server
Development Applications
1 7 (3.80%) JIRA
General
1 71 (38.59%) Social Skills
2 26 (14.13%) Law
2 26 (14.13%) Marketing
3 13 (7.07%) Manufacturing
4 10 (5.43%) Finance
5 8 (4.35%) Advertising
6 7 (3.80%) Electronics
6 7 (3.80%) Public Sector
6 7 (3.80%) Telecoms
7 5 (2.72%) Games
8 4 (2.17%) Dutch Language
8 4 (2.17%) French Language
8 4 (2.17%) Spanish Language
9 3 (1.63%) Legal
10 2 (1.09%) Front Office
10 2 (1.09%) Organisational Skills
10 2 (1.09%) Retail
11 1 (0.54%) Financial Institution
11 1 (0.54%) Inclusion and Diversity
11 1 (0.54%) Presentation Skills
Miscellaneous
1 35 (19.02%) Driving Licence
2 12 (6.52%) Onboarding
3 6 (3.26%) iPhone
4 4 (2.17%) Clustering
5 2 (1.09%) IoT
5 2 (1.09%) iPad
5 2 (1.09%) Mobile App
5 2 (1.09%) Self-Motivation
5 2 (1.09%) Video Conferencing
6 1 (0.54%) Client/Server
6 1 (0.54%) Hedge funds
6 1 (0.54%) Smartphone
6 1 (0.54%) Video\Live Streaming
Operating Systems
1 119 (64.67%) Windows
2 79 (42.93%) Windows Server
3 46 (25.00%) Windows 10
4 23 (12.50%) Apple iOS
5 21 (11.41%) Android
6 20 (10.87%) Mac OS
7 17 (9.24%) Windows Server 2019
8 16 (8.70%) Windows Server 2016
9 11 (5.98%) Linux
10 8 (4.35%) Windows Server 2012
Processes & Methodologies
1 57 (30.98%) Problem-Solving
2 31 (16.85%) Customer Service
3 21 (11.41%) ITIL
3 21 (11.41%) Service Management
4 20 (10.87%) Mentoring
5 19 (10.33%) Configuration Management
5 19 (10.33%) Mobile Device Management
6 17 (9.24%) Cybersecurity
6 17 (9.24%) Service Delivery
7 16 (8.70%) Infrastructure Engineering
8 15 (8.15%) ITSM
8 15 (8.15%) Remote Monitoring and Management
9 13 (7.07%) Continuous Improvement
10 9 (4.89%) DevOps
11 8 (4.35%) Asset Management
11 8 (4.35%) Migration
12 7 (3.80%) Business Intelligence
12 7 (3.80%) Digital Marketing
12 7 (3.80%) Programme Management
13 6 (3.26%) Proactive Maintenance
Programming Languages
1 14 (7.61%) PowerShell
2 5 (2.72%) Bicep
3 4 (2.17%) SQL
Qualifications
1 26 (14.13%) SC Cleared
1 26 (14.13%) Security Cleared
2 10 (5.43%) Microsoft Certification
3 6 (3.26%) BPSS Clearance
4 4 (2.17%) A+ Certification
4 4 (2.17%) ACMT
4 4 (2.17%) CompTIA Security+
4 4 (2.17%) Computer Science Degree
4 4 (2.17%) Degree
4 4 (2.17%) MCP
4 4 (2.17%) VMware Certified Professional (VCP)
5 2 (1.09%) Network+ Certification
6 1 (0.54%) CCNA
6 1 (0.54%) CCNP
6 1 (0.54%) Cisco Certification
6 1 (0.54%) DBS Check
Quality Assurance & Compliance
1 34 (18.48%) SLA
2 9 (4.89%) Cyber Essentials
3 4 (2.17%) ISO/IEC 27001
3 4 (2.17%) NIST
4 3 (1.63%) GDPR
5 1 (0.54%) QA
System Software
1 92 (50.00%) Active Directory
2 41 (22.28%) Hyper-V
3 24 (13.04%) VMware Infrastructure
4 6 (3.26%) Virtual Desktop
5 4 (2.17%) Docker
5 4 (2.17%) VMware ESXi
6 3 (1.63%) BitLocker
6 3 (1.63%) Firmware
Systems Management
1 47 (25.54%) Microsoft Intune
2 21 (11.41%) Jamf Pro
3 17 (9.24%) SCCM
4 8 (4.35%) Active Directory Federation Services
4 8 (4.35%) Autotask
5 5 (2.72%) MaaS360
6 4 (2.17%) Kubernetes
6 4 (2.17%) vCenter Server
7 3 (1.63%) FortiGate
Vendors
1 101 (54.89%) Microsoft
2 34 (18.48%) VMware
3 27 (14.67%) Apple
4 19 (10.33%) Samsung
5 18 (9.78%) Google
6 15 (8.15%) Sophos
7 9 (4.89%) Veeam
8 8 (4.35%) Cisco
9 7 (3.80%) SAP
10 6 (3.26%) ConnectWise
11 5 (2.72%) Fortinet
11 5 (2.72%) McAfee
11 5 (2.72%) ServiceNow
12 4 (2.17%) Datto
12 4 (2.17%) Oracle
13 3 (1.63%) Adobe
13 3 (1.63%) Freshdesk
13 3 (1.63%) Meraki
14 2 (1.09%) Citrix
14 2 (1.09%) HP