2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £31,500 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 510 578 805
Rank change year-on-year +68 +227 -133
Permanent jobs requiring a 2nd Line Support Engineer 344 402 350
As % of all permanent jobs advertised in England 0.40% 0.43% 0.27%
As % of the Job Titles category 0.43% 0.47% 0.28%
Number of salaries quoted 331 371 333
10th Percentile £25,750 £26,250 £25,750
25th Percentile £27,500 £28,000 £26,250
Median annual salary (50th Percentile) £31,500 £32,500 £32,000
Median % change year-on-year -3.08% +1.56% +11.11%
75th Percentile £35,000 £37,375 £34,750
90th Percentile £38,750 £40,000 £38,750
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +9.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 84,735 126,842
% of permanent jobs with a recognized job title 94.46% 91.51% 96.10%
Number of salaries quoted 60,202 53,671 75,665
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,160 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,567 £60,000
Median % change year-on-year -11.67% +0.95% +9.09%
75th Percentile £72,000 £82,500 £80,000
90th Percentile £91,225 £100,000 £97,500
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 29 April 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -55 78 £30,000 -1.64% 23
North of England +66 76 £30,000 +5.26% 13
London +67 64 £34,000 -6.21% 12
East of England +37 54 £32,500 - 8
South West -17 43 £33,000 -9.59% 13
North West +18 36 £29,500 -7.81% 11
Midlands +22 32 £30,000 - 16
North East +16 22 £32,250 +0.78%
West Midlands +35 19 £30,000 -4.76% 12
Yorkshire +90 18 £32,500 +17.75% 2
East Midlands -10 13 £32,500 +8.33% 4
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 264 (76.74%) Windows
2 241 (70.06%) Active Directory
3 226 (65.70%) Microsoft
3 226 (65.70%) Microsoft 365
4 154 (44.77%) Social Skills
5 144 (41.86%) Azure
6 122 (35.47%) Windows Server
7 116 (33.72%) Problem-Solving
8 113 (32.85%) Windows 10
9 100 (29.07%) VMware
10 88 (25.58%) Customer Service
11 87 (25.29%) SharePoint
12 84 (24.42%) Microsoft Exchange
13 82 (23.84%) Firewall
14 81 (23.55%) Microsoft Office
15 71 (20.64%) Microsoft Intune
16 70 (20.35%) VMware Infrastructure
17 60 (17.44%) ITIL
18 58 (16.86%) Hyper-V
19 54 (15.70%) Microsoft Certification
20 53 (15.41%) Entra ID
21 48 (13.95%) Wi-Fi
22 40 (11.63%) WAN
22 40 (11.63%) Degree
23 39 (11.34%) Analytical Skills
23 39 (11.34%) LAN
24 38 (11.05%) DNS
25 35 (10.17%) Citrix
25 35 (10.17%) Mac OS
25 35 (10.17%) Organisational Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (25.29%) SharePoint
2 84 (24.42%) Microsoft Exchange
3 7 (2.03%) SharePoint 2010
3 7 (2.03%) SharePoint 2013
4 2 (0.58%) Confluence
4 2 (0.58%) Exchange Server 2007
4 2 (0.58%) Exchange Server 2010
4 2 (0.58%) Exchange Server 2013
5 1 (0.29%) IBM Notes
5 1 (0.29%) Skype for Business
Applications
1 81 (23.55%) Microsoft Office
2 9 (2.62%) Microsoft Excel
3 3 (0.87%) Spreadsheet
Business Applications
1 2 (0.58%) Remedy ITSM
Cloud Services
1 226 (65.70%) Microsoft 365
2 144 (41.86%) Azure
3 53 (15.41%) Entra ID
4 29 (8.43%) OneDrive
5 20 (5.81%) AWS
6 19 (5.52%) GCP
7 4 (1.16%) Dynamics 365
7 4 (1.16%) Mimecast
8 3 (0.87%) Azure Sentinel
8 3 (0.87%) Google Workspace
9 2 (0.58%) SaaS
10 1 (0.29%) WhatsApp
Communications & Networking
1 82 (23.84%) Firewall
2 48 (13.95%) Wi-Fi
3 40 (11.63%) WAN
4 39 (11.34%) LAN
5 38 (11.05%) DNS
6 29 (8.43%) DHCP
7 26 (7.56%) VLAN
7 26 (7.56%) VPN
8 21 (6.10%) Network Security
9 19 (5.52%) SAN
10 18 (5.23%) TCP/IP
11 16 (4.65%) VoIP
12 10 (2.91%) Internet
12 10 (2.91%) Remote Desktop
13 7 (2.03%) NAS
14 6 (1.74%) Intranet
15 4 (1.16%) Ethernet
15 4 (1.16%) PBX
15 4 (1.16%) Wireless
16 3 (0.87%) SMTP
Database & Business Intelligence
1 28 (8.14%) SQL Server
2 14 (4.07%) Amazon RDS
3 8 (2.33%) MariaDB
3 8 (2.33%) MySQL
4 1 (0.29%) Relational Database
Development Applications
1 5 (1.45%) JIRA
General
1 154 (44.77%) Social Skills
2 39 (11.34%) Analytical Skills
3 35 (10.17%) Organisational Skills
4 29 (8.43%) Finance
5 14 (4.07%) Law
6 11 (3.20%) Legal
7 9 (2.62%) Documentation Skills
8 8 (2.33%) Manufacturing
9 7 (2.03%) Retail
9 7 (2.03%) Telecoms
10 6 (1.74%) Inclusion and Diversity
11 2 (0.58%) Banking
11 2 (0.58%) Games
12 1 (0.29%) Advertising
12 1 (0.29%) Automotive
12 1 (0.29%) Financial Institution
12 1 (0.29%) Pharmaceutical
12 1 (0.29%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.16%) Cocoa
2 2 (0.58%) .NET
3 1 (0.29%) EDI
3 1 (0.29%) Web Services
Miscellaneous
1 27 (7.85%) Driving Licence
2 21 (6.10%) Onboarding
3 19 (5.52%) EPoS
4 11 (3.20%) Enterprise Storage
4 11 (3.20%) iPad
5 9 (2.62%) Self-Motivation
6 8 (2.33%) Clustering
7 7 (2.03%) Video Conferencing
8 6 (1.74%) Smartphone
9 4 (1.16%) Replication
10 3 (0.87%) Apple TV
11 2 (0.58%) PKI
12 1 (0.29%) BYOD
12 1 (0.29%) Client/Server
12 1 (0.29%) Foreign Exchange (FX)
12 1 (0.29%) iPhone
12 1 (0.29%) Linux Command Line
12 1 (0.29%) Management Information System
12 1 (0.29%) New Media
12 1 (0.29%) Tandem
Operating Systems
1 264 (76.74%) Windows
2 122 (35.47%) Windows Server
3 113 (32.85%) Windows 10
4 35 (10.17%) Mac OS
5 34 (9.88%) Linux
6 27 (7.85%) Windows Server 2012
7 19 (5.52%) Apple iOS
8 13 (3.78%) Windows Server 2019
9 12 (3.49%) Android
10 8 (2.33%) Windows Server 2016
11 7 (2.03%) Windows Server 2008
12 6 (1.74%) Windows 7
13 5 (1.45%) CentOS
14 3 (0.87%) Mac OS X
15 1 (0.29%) Windows 8
15 1 (0.29%) Windows Mobile
15 1 (0.29%) Windows NT
15 1 (0.29%) Windows XP
Processes & Methodologies
1 116 (33.72%) Problem-Solving
2 88 (25.58%) Customer Service
3 60 (17.44%) ITIL
4 24 (6.98%) Computer Science
4 24 (6.98%) Incident Management
5 21 (6.10%) Service Delivery
6 18 (5.23%) Mobile Device Management
7 14 (4.07%) Change Management
7 14 (4.07%) Time Management
8 12 (3.49%) Infrastructure Engineering
8 12 (3.49%) Mentoring
8 12 (3.49%) Problem Management
8 12 (3.49%) Server Management
9 11 (3.20%) Antivirus Management
9 11 (3.20%) Desktop Virtualisation
9 11 (3.20%) ITSM
9 11 (3.20%) Kalman Filter
10 10 (2.91%) Server Virtualisation
11 9 (2.62%) Line Management
12 8 (2.33%) Project Delivery
Programming Languages
1 29 (8.43%) PowerShell
2 9 (2.62%) SQL
3 3 (0.87%) Python
4 2 (0.58%) Bash
5 1 (0.29%) C++
5 1 (0.29%) Perl
Qualifications
1 54 (15.70%) Microsoft Certification
2 40 (11.63%) Degree
3 34 (9.88%) Security Cleared
4 26 (7.56%) SC Cleared
5 25 (7.27%) DBS Check
6 23 (6.69%) A+ Certification
6 23 (6.69%) Computer Science Degree
7 21 (6.10%) MCP
8 15 (4.36%) Azure Certification
9 10 (2.91%) Network+ Certification
10 8 (2.33%) CompTIA Security+
10 8 (2.33%) MCSE
11 7 (2.03%) MCITP
12 6 (1.74%) CCNA
12 6 (1.74%) Cisco Certification
12 6 (1.74%) HND
13 3 (0.87%) ITIL Certification
14 2 (0.58%) DV Cleared
14 2 (0.58%) ITIL Foundation Certificate
15 1 (0.29%) AWS Certification
Quality Assurance & Compliance
1 24 (6.98%) SLA
2 1 (0.29%) Cyber Essentials
2 1 (0.29%) GDPR
2 1 (0.29%) ISO/IEC 27001
2 1 (0.29%) PCI DSS
System Software
1 241 (70.06%) Active Directory
2 70 (20.35%) VMware Infrastructure
3 58 (16.86%) Hyper-V
4 17 (4.94%) VMware ESXi
5 14 (4.07%) Virtual Desktop
6 8 (2.33%) vSphere
7 7 (2.03%) XenApp
7 7 (2.03%) XenDesktop
8 6 (1.74%) VMware Workstation
9 3 (0.87%) Terminal Services
10 1 (0.29%) Firmware
10 1 (0.29%) Virtual Servers
10 1 (0.29%) VMware NSX
Systems Management
1 71 (20.64%) Microsoft Intune
2 28 (8.14%) SCCM
3 12 (3.49%) vCenter Server
4 8 (2.33%) Failover Clustering
4 8 (2.33%) Jamf Pro
5 7 (2.03%) Autotask
6 6 (1.74%) SmoothWall
7 3 (0.87%) NetBackup
8 2 (0.58%) Ansible
8 2 (0.58%) Puppet
8 2 (0.58%) Single Sign-On
9 1 (0.29%) AirWatch
9 1 (0.29%) Backup Exec
9 1 (0.29%) Dell DRAC
9 1 (0.29%) FortiGate
9 1 (0.29%) Opsgenie
9 1 (0.29%) SCOM
9 1 (0.29%) SCVMM
Vendors
1 226 (65.70%) Microsoft
2 100 (29.07%) VMware
3 35 (10.17%) Citrix
4 27 (7.85%) Apple
5 26 (7.56%) Cisco
6 21 (6.10%) HP
6 21 (6.10%) Sophos
7 18 (5.23%) Veeam
8 17 (4.94%) Google
9 16 (4.65%) Dell
10 10 (2.91%) Datto
11 7 (2.03%) Remedy
11 7 (2.03%) ServiceNow
11 7 (2.03%) Symantec
12 6 (1.74%) ESET
13 5 (1.45%) Draytek
14 4 (1.16%) Salesforce
14 4 (1.16%) Sun
14 4 (1.16%) Veritas
15 3 (0.87%) Sage