2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 17 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 May 2026
Same period 2025 Same period 2024
Rank 435 550 510
Rank change year-on-year +115 -40 +42
Permanent jobs requiring a 2nd Line Support Engineer 261 76 328
As % of all permanent jobs in England 0.32% 0.19% 0.39%
As % of the Job Titles category 0.34% 0.21% 0.41%
Number of salaries quoted 232 76 317
10th Percentile £28,250 £28,750 £25,500
25th Percentile £30,688 £29,000 £27,000
Median annual salary (50th Percentile) £35,000 £32,500 £31,500
Median % change year-on-year +7.69% +3.17% -3.08%
75th Percentile £40,000 £37,625 £35,000
90th Percentile £42,500 £42,125 £38,000
UK median annual salary £35,000 £32,500 £31,000
% change year-on-year +7.69% +4.84% -4.62%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 76,166 35,415 79,894
% of permanent jobs with a recognized job title 93.28% 89.91% 94.52%
Number of salaries quoted 51,416 20,957 60,651
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,075
Median annual salary (50th Percentile) £55,000 £57,500 £53,500
Median % change year-on-year -4.35% +7.48% -12.01%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,822
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 17 May 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 17 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +42 74 £30,000 -3.23% 16
London +11 65 £37,500 -1.32% 7
East of England +17 43 £35,000 +16.67% 9
Midlands -15 31 £33,750 +3.85% 8
North of England -25 26 £31,000 +3.33% 8
South West -31 22 £33,500 +3.08% 5
West Midlands -14 21 £32,500 -7.14% 7
North West +19 20 £30,500 -2.79% 5
East Midlands -36 6 £35,000 +7.69% 1
Yorkshire -48 6 £33,500 +11.67% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 17 May 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 161 (61.69%) Microsoft
1 161 (61.69%) Microsoft 365
2 143 (54.79%) Windows
3 109 (41.76%) Active Directory
4 100 (38.31%) Azure
5 95 (36.40%) Problem-Solving
6 84 (32.18%) Windows Server
7 67 (25.67%) Entra ID
8 63 (24.14%) Customer Service
8 63 (24.14%) Firewall
9 60 (22.99%) Microsoft Exchange
10 59 (22.61%) DHCP
10 59 (22.61%) DNS
11 54 (20.69%) Wi-Fi
12 51 (19.54%) Windows 10
13 47 (18.01%) SharePoint
14 42 (16.09%) Microsoft Intune
15 39 (14.94%) VPN
16 38 (14.56%) LAN
17 36 (13.79%) SLA
17 36 (13.79%) WAN
18 33 (12.64%) Hyper-V
19 31 (11.88%) Windows Server 2016
20 30 (11.49%) VoIP
20 30 (11.49%) Windows Server 2019
21 29 (11.11%) TCP/IP
22 28 (10.73%) Mac OS
23 27 (10.34%) ITIL
24 25 (9.58%) Cybersecurity
24 25 (9.58%) Service Delivery

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (22.99%) Microsoft Exchange
2 47 (18.01%) SharePoint
3 1 (0.38%) Confluence
Applications
1 23 (8.81%) Microsoft Office
2 2 (0.77%) Microsoft Excel
Business Applications
1 5 (1.92%) Dynamics NAV
2 3 (1.15%) Dynamics CRM
Cloud Services
1 161 (61.69%) Microsoft 365
2 100 (38.31%) Azure
3 67 (25.67%) Entra ID
4 21 (8.05%) AWS
4 21 (8.05%) Google Workspace
5 13 (4.98%) OneDrive
6 8 (3.07%) Power Platform
7 7 (2.68%) Mimecast
8 3 (1.15%) Microsoft Copilot
8 3 (1.15%) PaaS
8 3 (1.15%) Power Automate
8 3 (1.15%) SaaS
9 2 (0.77%) Dynamics 365
10 1 (0.38%) Amazon EC2
10 1 (0.38%) Azure Storage
10 1 (0.38%) GCP
10 1 (0.38%) Virtual Private Cloud
Communications & Networking
1 63 (24.14%) Firewall
2 59 (22.61%) DHCP
2 59 (22.61%) DNS
3 54 (20.69%) Wi-Fi
4 39 (14.94%) VPN
5 38 (14.56%) LAN
6 36 (13.79%) WAN
7 30 (11.49%) VoIP
8 29 (11.11%) TCP/IP
9 24 (9.20%) VLAN
10 11 (4.21%) Wireless
11 8 (3.07%) Remote Desktop
12 5 (1.92%) ADSL
12 5 (1.92%) IPsec
13 4 (1.53%) Broadband
14 3 (1.15%) NAS
14 3 (1.15%) SD-WAN
14 3 (1.15%) WebEx
15 2 (0.77%) Cisco Wireless
15 2 (0.77%) NetScaler
Database & Business Intelligence
1 6 (2.30%) Power BI
2 1 (0.38%) Amazon RDS
2 1 (0.38%) SQL Server
Development Applications
1 5 (1.92%) JIRA
General
1 76 (29.12%) Social Skills
2 13 (4.98%) Telecoms
3 12 (4.60%) Legal
4 9 (3.45%) Finance
5 8 (3.07%) Manufacturing
6 7 (2.68%) Law
6 7 (2.68%) Retail
7 6 (2.30%) Advertising
7 6 (2.30%) Marketing
8 5 (1.92%) Inclusion and Diversity
9 4 (1.53%) Organisational Skills
10 3 (1.15%) Billing
10 3 (1.15%) Documentation Skills
11 2 (0.77%) Electronics
11 2 (0.77%) Military
11 2 (0.77%) Public Sector
12 1 (0.38%) Analytical Skills
Miscellaneous
1 21 (8.05%) Driving Licence
2 14 (5.36%) Onboarding
3 2 (0.77%) Self-Motivation
4 1 (0.38%) IoT
4 1 (0.38%) Mobile App
4 1 (0.38%) NHS
4 1 (0.38%) Smartphone
4 1 (0.38%) Video\Live Streaming
Operating Systems
1 143 (54.79%) Windows
2 84 (32.18%) Windows Server
3 51 (19.54%) Windows 10
4 31 (11.88%) Windows Server 2016
5 30 (11.49%) Windows Server 2019
6 28 (10.73%) Mac OS
7 16 (6.13%) Windows Server 2012
8 13 (4.98%) Android
9 11 (4.21%) Apple iOS
10 1 (0.38%) AIX
10 1 (0.38%) Mac OS X
10 1 (0.38%) VMS
10 1 (0.38%) Windows 7
10 1 (0.38%) Windows Server 2008
Processes & Methodologies
1 95 (36.40%) Problem-Solving
2 63 (24.14%) Customer Service
3 27 (10.34%) ITIL
4 25 (9.58%) Cybersecurity
4 25 (9.58%) Service Delivery
5 18 (6.90%) Continuous Improvement
6 15 (5.75%) Remote Monitoring and Management
7 14 (5.36%) Service Management
8 13 (4.98%) ITSM
9 11 (4.21%) Mentoring
10 10 (3.83%) Cloud Security
10 10 (3.83%) Mobile Device Management
11 9 (3.45%) Configuration Management
11 9 (3.45%) Infrastructure Engineering
12 8 (3.07%) Business Intelligence
12 8 (3.07%) Computer Science
12 8 (3.07%) Identity Management
12 8 (3.07%) Incident Management
13 7 (2.68%) Asset Management
13 7 (2.68%) Problem Management
Programming Languages
1 19 (7.28%) PowerShell
2 2 (0.77%) Python
2 2 (0.77%) SQL
3 1 (0.38%) VBScript
Qualifications
1 20 (7.66%) Microsoft Certification
2 14 (5.36%) Security Cleared
3 13 (4.98%) SC Cleared
4 10 (3.83%) Degree
5 8 (3.07%) A+ Certification
5 8 (3.07%) DBS Check
6 5 (1.92%) CompTIA Security+
7 3 (1.15%) HND
8 2 (0.77%) HP APS
8 2 (0.77%) Network+ Certification
9 1 (0.38%) CCNA
9 1 (0.38%) CCNP
9 1 (0.38%) Cisco Certification
Quality Assurance & Compliance
1 36 (13.79%) SLA
2 7 (2.68%) Cyber Essentials
3 4 (1.53%) ISO/IEC 27001
3 4 (1.53%) NIST
4 3 (1.15%) Accessibility
4 3 (1.15%) QA
5 2 (0.77%) GDPR
System Software
1 109 (41.76%) Active Directory
2 33 (12.64%) Hyper-V
3 14 (5.36%) VMware Infrastructure
4 12 (4.60%) Virtual Desktop
5 7 (2.68%) BitLocker
6 3 (1.15%) Terminal Services
Systems Management
1 42 (16.09%) Microsoft Intune
2 16 (6.13%) Active Directory Federation Services
3 7 (2.68%) Autotask
3 7 (2.68%) SCCM
4 5 (1.92%) FortiGate
5 4 (1.53%) Jamf Pro
6 1 (0.38%) Netcool
Vendors
1 161 (61.69%) Microsoft
2 20 (7.66%) Google
3 18 (6.90%) VMware
4 8 (3.07%) HP
4 8 (3.07%) Sophos
5 7 (2.68%) Apple
6 6 (2.30%) Fortinet
6 6 (2.30%) Samsung
7 5 (1.92%) Meraki
8 4 (1.53%) Cisco
8 4 (1.53%) SolarWinds
8 4 (1.53%) Veeam
9 3 (1.15%) Barracuda Networks
9 3 (1.15%) Sage
9 3 (1.15%) SonicWALL
10 2 (0.77%) Aruba
10 2 (0.77%) CheckPoint
10 2 (0.77%) F5
10 2 (0.77%) SAP
10 2 (0.77%) ServiceNow