2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 25 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jan 2026
Same period 2025 Same period 2024
Rank 423 528 449
Rank change year-on-year +105 -79 +164
Permanent jobs requiring a 2nd Line Support Engineer 198 149 304
As % of all permanent jobs in England 0.36% 0.31% 0.51%
As % of the Job Titles category 0.39% 0.34% 0.54%
Number of salaries quoted 182 130 288
10th Percentile £28,500 £28,000 £25,500
25th Percentile £30,000 £30,000 £27,500
Median annual salary (50th Percentile) £33,500 £33,750 £32,250
Median % change year-on-year -0.74% +4.65% -0.77%
75th Percentile £40,000 £38,750 £37,500
90th Percentile £43,750 £45,575 £38,750
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 50,189 43,775 56,417
% of permanent jobs with a recognized job title 90.96% 92.07% 95.06%
Number of salaries quoted 31,901 22,794 44,874
10th Percentile £29,000 £33,750 £29,750
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.30%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 25 January 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 25 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 53 £32,000 - 23
London +30 36 £40,000 +5.26% 4
Midlands +36 34 £35,000 +14.75% 5
East of England +32 27 £33,500 +3.08% 7
South West +15 26 £32,500 -2.99% 13
North of England +8 22 £30,000 -7.69% 7
West Midlands +43 17 £37,500 +15.38% 5
North West +17 14 £30,000 -7.69% 2
East Midlands -1 12 £33,500 +9.84%
Yorkshire -17 8 £33,500 +11.67% 5
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 134 (67.68%) Microsoft 365
2 127 (64.14%) Windows
3 115 (58.08%) Microsoft
4 101 (51.01%) Active Directory
5 90 (45.45%) Azure
5 90 (45.45%) Windows Server
6 70 (35.35%) Problem-Solving
7 66 (33.33%) Firewall
8 62 (31.31%) DNS
9 55 (27.78%) DHCP
10 53 (26.77%) Windows 10
11 49 (24.75%) Entra ID
11 49 (24.75%) VPN
12 46 (23.23%) Microsoft Exchange
13 44 (22.22%) Microsoft Intune
14 43 (21.72%) Hyper-V
14 43 (21.72%) TCP/IP
15 38 (19.19%) VLAN
16 37 (18.69%) SLA
17 35 (17.68%) SharePoint
18 34 (17.17%) LAN
18 34 (17.17%) Wi-Fi
19 33 (16.67%) WAN
20 32 (16.16%) Customer Service
21 31 (15.66%) VMware
22 27 (13.64%) Apple
22 27 (13.64%) SC Cleared
22 27 (13.64%) Security Cleared
23 26 (13.13%) Google Workspace
24 24 (12.12%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 46 (23.23%) Microsoft Exchange
2 35 (17.68%) SharePoint
3 2 (1.01%) IIS
4 1 (0.51%) Confluence
Applications
1 14 (7.07%) Microsoft Office
2 3 (1.52%) Microsoft Excel
Business Applications
1 5 (2.53%) Dynamics CRM
2 1 (0.51%) Carpe Diem
2 1 (0.51%) Dynamics NAV
2 1 (0.51%) Elite 3E
Cloud Services
1 134 (67.68%) Microsoft 365
2 90 (45.45%) Azure
3 49 (24.75%) Entra ID
4 26 (13.13%) Google Workspace
5 18 (9.09%) AWS
6 13 (6.57%) OneDrive
7 4 (2.02%) SaaS
8 2 (1.01%) Mimecast
9 1 (0.51%) GCP
Communications & Networking
1 66 (33.33%) Firewall
2 62 (31.31%) DNS
3 55 (27.78%) DHCP
4 49 (24.75%) VPN
5 43 (21.72%) TCP/IP
6 38 (19.19%) VLAN
7 34 (17.17%) LAN
7 34 (17.17%) Wi-Fi
8 33 (16.67%) WAN
9 20 (10.10%) VoIP
10 13 (6.57%) Wireless
11 7 (3.54%) IPsec
11 7 (3.54%) Remote Desktop
12 3 (1.52%) DKIM
12 3 (1.52%) DMARC
13 2 (1.01%) Cisco IOS
13 2 (1.01%) Cisco Wireless
13 2 (1.01%) Internet
13 2 (1.01%) NetScaler
13 2 (1.01%) SD-WAN
Database & Business Intelligence
1 7 (3.54%) Amazon RDS
2 6 (3.03%) SQL Server
Development Applications
1 7 (3.54%) JIRA
General
1 75 (37.88%) Social Skills
2 26 (13.13%) Law
3 24 (12.12%) Marketing
4 11 (5.56%) Manufacturing
5 9 (4.55%) Finance
6 6 (3.03%) Telecoms
7 5 (2.53%) Electronics
7 5 (2.53%) Public Sector
8 4 (2.02%) Advertising
8 4 (2.02%) Dutch Language
8 4 (2.02%) French Language
8 4 (2.02%) Organisational Skills
8 4 (2.02%) Spanish Language
9 3 (1.52%) Games
9 3 (1.52%) Legal
9 3 (1.52%) Retail
10 2 (1.01%) Front Office
10 2 (1.01%) Inclusion and Diversity
11 1 (0.51%) Banking
11 1 (0.51%) Financial Institution
Miscellaneous
1 37 (18.69%) Driving Licence
2 11 (5.56%) Onboarding
3 2 (1.01%) Clustering
3 2 (1.01%) IoT
3 2 (1.01%) iPad
3 2 (1.01%) iPhone
3 2 (1.01%) Mobile App
3 2 (1.01%) Self-Motivation
3 2 (1.01%) Video Conferencing
4 1 (0.51%) Client/Server
4 1 (0.51%) Hedge funds
4 1 (0.51%) Smartphone
4 1 (0.51%) Video\Live Streaming
Operating Systems
1 127 (64.14%) Windows
2 90 (45.45%) Windows Server
3 53 (26.77%) Windows 10
4 24 (12.12%) Apple iOS
4 24 (12.12%) Mac OS
4 24 (12.12%) Windows Server 2016
4 24 (12.12%) Windows Server 2019
5 22 (11.11%) Android
6 12 (6.06%) Windows Server 2012
7 8 (4.04%) Linux
Processes & Methodologies
1 70 (35.35%) Problem-Solving
2 32 (16.16%) Customer Service
3 22 (11.11%) ITIL
4 21 (10.61%) Service Management
5 20 (10.10%) Mobile Device Management
6 19 (9.60%) Configuration Management
6 19 (9.60%) Service Delivery
7 18 (9.09%) Cybersecurity
7 18 (9.09%) Mentoring
8 17 (8.59%) Continuous Improvement
8 17 (8.59%) Infrastructure Engineering
9 15 (7.58%) ITSM
9 15 (7.58%) Remote Monitoring and Management
10 7 (3.54%) DevOps
10 7 (3.54%) Migration
11 6 (3.03%) Proactive Maintenance
11 6 (3.03%) Root Cause Analysis
12 5 (2.53%) Performance Metrics
12 5 (2.53%) Process Improvement
12 5 (2.53%) User Experience
Programming Languages
1 12 (6.06%) PowerShell
2 4 (2.02%) SQL
3 3 (1.52%) Bicep
Qualifications
1 27 (13.64%) SC Cleared
1 27 (13.64%) Security Cleared
2 12 (6.06%) Microsoft Certification
3 6 (3.03%) BPSS Clearance
4 5 (2.53%) CompTIA Security+
4 5 (2.53%) Degree
5 4 (2.02%) A+ Certification
5 4 (2.02%) Computer Science Degree
5 4 (2.02%) MCP
6 3 (1.52%) Network+ Certification
7 2 (1.01%) ACMT
7 2 (1.01%) VMware Certified Professional (VCP)
8 1 (0.51%) CCNA
8 1 (0.51%) CCNP
8 1 (0.51%) Cisco Certification
8 1 (0.51%) DBS Check
Quality Assurance & Compliance
1 37 (18.69%) SLA
2 9 (4.55%) Cyber Essentials
3 4 (2.02%) ISO/IEC 27001
3 4 (2.02%) NIST
4 3 (1.52%) GDPR
4 3 (1.52%) QA
5 1 (0.51%) Accessibility
System Software
1 101 (51.01%) Active Directory
2 43 (21.72%) Hyper-V
3 22 (11.11%) VMware Infrastructure
4 8 (4.04%) Virtual Desktop
5 3 (1.52%) BitLocker
5 3 (1.52%) Firmware
6 2 (1.01%) Docker
6 2 (1.01%) VMware ESXi
Systems Management
1 44 (22.22%) Microsoft Intune
2 21 (10.61%) Jamf Pro
3 12 (6.06%) Active Directory Federation Services
4 11 (5.56%) SCCM
5 6 (3.03%) Autotask
6 3 (1.52%) FortiGate
6 3 (1.52%) MaaS360
7 2 (1.01%) Kubernetes
7 2 (1.01%) vCenter Server
Vendors
1 115 (58.08%) Microsoft
2 31 (15.66%) VMware
3 27 (13.64%) Apple
4 22 (11.11%) Google
5 19 (9.60%) Samsung
6 11 (5.56%) Sophos
7 7 (3.54%) Veeam
8 6 (3.03%) Cisco
8 6 (3.03%) ConnectWise
9 5 (2.53%) Fortinet
9 5 (2.53%) SAP
9 5 (2.53%) ServiceNow
10 3 (1.52%) Adobe
10 3 (1.52%) Freshdesk
10 3 (1.52%) McAfee
10 3 (1.52%) Meraki
11 2 (1.01%) CheckPoint
11 2 (1.01%) Citrix
11 2 (1.01%) HP
11 2 (1.01%) Juniper