2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 14 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Sep 2026
Same period 2025 Same period 2024
Rank 504 574 553
Rank change year-on-year +70 -21 -116
Permanent jobs requiring a 2nd Line Support Engineer 240 75 214
As % of all permanent jobs in England 0.24% 0.17% 0.31%
As % of the Job Titles category 0.26% 0.19% 0.33%
Number of salaries quoted 210 73 182
10th Percentile £29,750 £30,000 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £33,750
Median % change year-on-year +4.48% -0.74% +3.85%
75th Percentile £38,750 £38,750 £38,750
90th Percentile £40,175 £47,000 £45,000
UK median annual salary £35,000 £33,500 £33,250
% change year-on-year +4.48% +0.75% +2.31%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,639 39,093 65,374
% of permanent jobs with a recognized job title 93.52% 90.39% 95.20%
Number of salaries quoted 66,191 23,439 40,359
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,500 £36,250 £40,000
Median annual salary (50th Percentile) £59,853 £55,000 £55,000
Median % change year-on-year +8.82% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 14 September 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 14 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +29 56 £35,000 +4.48% 2
South East -7 54 £33,500 -0.74% 9
London -19 51 £36,000 -4.00% 5
North of England -25 39 £35,000 +7.69% 5
North West +12 35 £35,000 +7.69% 4
Midlands -39 23 £32,500 - 10
South West -72 17 £35,000 -5.41%
West Midlands -31 15 £32,500 -3.70% 8
East Midlands -28 8 £35,000 +7.69% 2
Yorkshire - 4 £35,000 - 1
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 September 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 163 (67.92%) Microsoft
2 156 (65.00%) Microsoft 365
3 141 (58.75%) Windows
4 101 (42.08%) Active Directory
5 85 (35.42%) Entra ID
6 76 (31.67%) Customer Service
7 75 (31.25%) Windows Server
8 66 (27.50%) Microsoft Exchange
9 65 (27.08%) Azure
10 63 (26.25%) Problem-Solving
10 63 (26.25%) SharePoint
11 61 (25.42%) Firewall
12 55 (22.92%) DNS
13 51 (21.25%) DHCP
14 46 (19.17%) TCP/IP
15 44 (18.33%) Windows 10
16 42 (17.50%) Microsoft Intune
17 33 (13.75%) VPN
18 31 (12.92%) Hyper-V
19 30 (12.50%) Service Delivery
19 30 (12.50%) Wi-Fi
20 29 (12.08%) VMware
21 28 (11.67%) Mac OS
22 25 (10.42%) Continuous Improvement
23 23 (9.58%) VMware Infrastructure
24 22 (9.17%) Cybersecurity
25 21 (8.75%) SLA
26 19 (7.92%) PowerShell
27 17 (7.08%) Collaborative Culture
28 16 (6.67%) Remote Monitoring and Management

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (27.50%) Microsoft Exchange
2 63 (26.25%) SharePoint
Applications
1 10 (4.17%) Microsoft Office
2 5 (2.08%) Microsoft Excel
Business Applications
1 3 (1.25%) NetSuite
1 3 (1.25%) Shopify
Cloud Services
1 156 (65.00%) Microsoft 365
2 85 (35.42%) Entra ID
3 65 (27.08%) Azure
4 15 (6.25%) Power Platform
5 14 (5.83%) OneDrive
6 9 (3.75%) AWS
7 7 (2.92%) Google Workspace
8 5 (2.08%) SaaS
9 3 (1.25%) Dynamics 365
9 3 (1.25%) Microsoft Copilot
9 3 (1.25%) PaaS
9 3 (1.25%) Power Automate
9 3 (1.25%) PowerApps
10 2 (0.83%) Amazon EC2
10 2 (0.83%) GCP
10 2 (0.83%) Virtual Private Cloud
11 1 (0.42%) Azure Storage
11 1 (0.42%) Cloud Computing
Communications & Networking
1 61 (25.42%) Firewall
2 55 (22.92%) DNS
3 51 (21.25%) DHCP
4 46 (19.17%) TCP/IP
5 33 (13.75%) VPN
6 30 (12.50%) Wi-Fi
7 16 (6.67%) VLAN
8 15 (6.25%) VoIP
9 13 (5.42%) WAN
10 11 (4.58%) LAN
11 8 (3.33%) Wireless
12 6 (2.50%) Structured Cabling
13 5 (2.08%) IPsec
13 5 (2.08%) SSL
14 4 (1.67%) Internet
15 3 (1.25%) NAS
16 2 (0.83%) BGP
16 2 (0.83%) SD-WAN
17 1 (0.42%) Remote Desktop
17 1 (0.42%) SAN
Database & Business Intelligence
1 9 (3.75%) Power BI
2 2 (0.83%) SQL Server
Development Applications
1 2 (0.83%) JIRA
2 1 (0.42%) Carbide.c++
General
1 99 (41.25%) Social Skills
2 24 (10.00%) Legal
3 11 (4.58%) Organisational Skills
4 8 (3.33%) Advertising
4 8 (3.33%) Documentation Skills
5 7 (2.92%) Inclusion and Diversity
5 7 (2.92%) Telecoms
6 6 (2.50%) Analytical Skills
6 6 (2.50%) Billing
7 5 (2.08%) Retail
8 4 (1.67%) Manufacturing
9 3 (1.25%) Finance
10 2 (0.83%) Military
11 1 (0.42%) Aerospace
Miscellaneous
1 29 (12.08%) Driving Licence
2 25 (10.42%) Onboarding
3 5 (2.08%) iPhone
4 3 (1.25%) Hybrid Cloud
4 3 (1.25%) iPad
5 2 (0.83%) Self-Motivation
6 1 (0.42%) Educational Technology
6 1 (0.42%) Management Information System
6 1 (0.42%) NHS
6 1 (0.42%) Replication
Operating Systems
1 141 (58.75%) Windows
2 75 (31.25%) Windows Server
3 44 (18.33%) Windows 10
4 28 (11.67%) Mac OS
5 9 (3.75%) Android
6 6 (2.50%) Windows Server 2016
6 6 (2.50%) Windows Server 2019
7 3 (1.25%) Apple iOS
8 2 (0.83%) AIX
9 1 (0.42%) Windows Server 2012
Processes & Methodologies
1 76 (31.67%) Customer Service
2 63 (26.25%) Problem-Solving
3 30 (12.50%) Service Delivery
4 25 (10.42%) Continuous Improvement
5 22 (9.17%) Cybersecurity
6 17 (7.08%) Collaborative Culture
7 16 (6.67%) Remote Monitoring and Management
8 14 (5.83%) Cloud Security
8 14 (5.83%) Disaster Recovery
8 14 (5.83%) Infrastructure Engineering
8 14 (5.83%) User Experience
9 13 (5.42%) Client Onboarding
9 13 (5.42%) ITIL
9 13 (5.42%) Mentoring
10 11 (4.58%) Identity Management
11 10 (4.17%) AI
11 10 (4.17%) Incident Management
11 10 (4.17%) ITSM
12 9 (3.75%) Business Intelligence
13 8 (3.33%) Kalman Filter
Programming Languages
1 19 (7.92%) PowerShell
2 4 (1.67%) SQL
2 4 (1.67%) VBScript
3 2 (0.83%) Python
Qualifications
1 13 (5.42%) Microsoft Certification
2 12 (5.00%) Degree
3 10 (4.17%) DBS Check
3 10 (4.17%) Security Cleared
4 9 (3.75%) SC Cleared
5 6 (2.50%) HND
6 4 (1.67%) A+ Certification
7 1 (0.42%) CCNA
7 1 (0.42%) Cisco Certification
7 1 (0.42%) HP APS
7 1 (0.42%) Network+ Certification
Quality Assurance & Compliance
1 21 (8.75%) SLA
2 10 (4.17%) GDPR
3 8 (3.33%) Cyber Essentials
4 2 (0.83%) Accessibility
5 1 (0.42%) ISO/IEC 27001
System Software
1 101 (42.08%) Active Directory
2 31 (12.92%) Hyper-V
3 23 (9.58%) VMware Infrastructure
4 7 (2.92%) BitLocker
4 7 (2.92%) Virtual Desktop
5 3 (1.25%) Terminal Services
6 1 (0.42%) Terminal Server
Systems Management
1 42 (17.50%) Microsoft Intune
2 9 (3.75%) Autotask
3 6 (2.50%) FortiGate
3 6 (2.50%) SCCM
4 2 (0.83%) Jamf Pro
4 2 (0.83%) Netcool
5 1 (0.42%) Active Directory Federation Services
Vendors
1 163 (67.92%) Microsoft
2 29 (12.08%) VMware
3 13 (5.42%) Cisco
4 10 (4.17%) Google
5 9 (3.75%) Fortinet
6 8 (3.33%) Apple
6 8 (3.33%) Meraki
6 8 (3.33%) ServiceNow
6 8 (3.33%) SonicWALL
7 7 (2.92%) HP
7 7 (2.92%) Veeam
8 6 (2.50%) Draytek
9 5 (2.08%) Citrix
9 5 (2.08%) SolarWinds
10 4 (1.67%) Sage
11 3 (1.25%) Barracuda Networks
11 3 (1.25%) Snow
11 3 (1.25%) Sophos
11 3 (1.25%) Ubiquiti
12 2 (0.83%) Datto