2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 29 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Dec 2025
Same period 2024 Same period 2023
Rank 429 526 424
Rank change year-on-year +97 -102 +200
Permanent jobs requiring a 2nd Line Support Engineer 183 149 264
As % of all permanent jobs in England 0.35% 0.30% 0.58%
As % of the Job Titles category 0.39% 0.32% 0.61%
Number of salaries quoted 170 128 245
10th Percentile £29,000 £28,000 £26,000
25th Percentile £30,000 £30,000 £28,500
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% -
75th Percentile £39,750 £38,750 £38,000
90th Percentile £45,000 £46,725 £40,000
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,257 46,319 43,360
% of permanent jobs with a recognized job title 90.65% 93.21% 95.09%
Number of salaries quoted 29,652 24,705 33,958
10th Percentile £28,500 £33,125 £31,250
25th Percentile £36,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -1.64%
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 29 December 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 29 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 48 £32,500 +1.56% 22
London +36 35 £40,000 +5.26% 7
Midlands +43 34 £35,000 +2.94% 3
South West +34 28 £33,000 -1.49% 7
East of England +38 22 £33,500 +3.08% 6
West Midlands +39 18 £37,500 +23.14% 2
North of England +3 16 £30,000 -7.69% 5
East Midlands -7 12 £33,500 -1.47%
North West +23 11 £30,000 -7.69% 2
Yorkshire -3 5 - - 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 December 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 124 (67.76%) Microsoft 365
2 117 (63.93%) Windows
3 101 (55.19%) Microsoft
4 91 (49.73%) Active Directory
5 80 (43.72%) Azure
6 78 (42.62%) Windows Server
7 64 (34.97%) Firewall
8 57 (31.15%) DNS
9 56 (30.60%) Problem-Solving
10 50 (27.32%) DHCP
10 50 (27.32%) VPN
11 47 (25.68%) Microsoft Intune
12 46 (25.14%) Entra ID
13 43 (23.50%) TCP/IP
13 43 (23.50%) Windows 10
14 41 (22.40%) Hyper-V
15 35 (19.13%) VLAN
15 35 (19.13%) VMware
16 34 (18.58%) Microsoft Exchange
16 34 (18.58%) SLA
17 31 (16.94%) Customer Service
18 30 (16.39%) SharePoint
19 28 (15.30%) Apple
19 28 (15.30%) LAN
19 28 (15.30%) WAN
20 26 (14.21%) SC Cleared
20 26 (14.21%) Security Cleared
21 25 (13.66%) VMware Infrastructure
22 24 (13.11%) Wi-Fi
23 23 (12.57%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (18.58%) Microsoft Exchange
2 30 (16.39%) SharePoint
3 5 (2.73%) IIS
4 1 (0.55%) Confluence
Applications
1 11 (6.01%) Microsoft Office
2 3 (1.64%) Microsoft Excel
Business Applications
1 5 (2.73%) Dynamics CRM
2 1 (0.55%) Carpe Diem
2 1 (0.55%) Elite 3E
Cloud Services
1 124 (67.76%) Microsoft 365
2 80 (43.72%) Azure
3 46 (25.14%) Entra ID
4 21 (11.48%) Google Workspace
5 13 (7.10%) AWS
6 11 (6.01%) OneDrive
7 4 (2.19%) SaaS
8 1 (0.55%) GCP
8 1 (0.55%) Mimecast
Communications & Networking
1 64 (34.97%) Firewall
2 57 (31.15%) DNS
3 50 (27.32%) DHCP
3 50 (27.32%) VPN
4 43 (23.50%) TCP/IP
5 35 (19.13%) VLAN
6 28 (15.30%) LAN
6 28 (15.30%) WAN
7 24 (13.11%) Wi-Fi
8 16 (8.74%) VoIP
8 16 (8.74%) Wireless
9 10 (5.46%) IPsec
10 7 (3.83%) Remote Desktop
11 5 (2.73%) Cisco IOS
12 3 (1.64%) DKIM
12 3 (1.64%) DMARC
13 2 (1.09%) Broadband
13 2 (1.09%) Cisco Wireless
13 2 (1.09%) NetScaler
13 2 (1.09%) SD-WAN
Database & Business Intelligence
1 10 (5.46%) Amazon RDS
2 9 (4.92%) SQL Server
Development Applications
1 7 (3.83%) JIRA
General
1 72 (39.34%) Social Skills
2 27 (14.75%) Marketing
3 26 (14.21%) Law
4 14 (7.65%) Manufacturing
5 11 (6.01%) Finance
6 8 (4.37%) Advertising
6 8 (4.37%) Electronics
6 8 (4.37%) Public Sector
6 8 (4.37%) Telecoms
7 5 (2.73%) Games
8 4 (2.19%) Dutch Language
8 4 (2.19%) French Language
8 4 (2.19%) Spanish Language
9 3 (1.64%) Legal
9 3 (1.64%) Retail
10 2 (1.09%) Front Office
10 2 (1.09%) Organisational Skills
11 1 (0.55%) Financial Institution
11 1 (0.55%) Inclusion and Diversity
11 1 (0.55%) Presentation Skills
Miscellaneous
1 35 (19.13%) Driving Licence
2 12 (6.56%) Onboarding
3 6 (3.28%) iPhone
4 5 (2.73%) Clustering
5 2 (1.09%) IoT
5 2 (1.09%) iPad
5 2 (1.09%) Mobile App
5 2 (1.09%) Self-Motivation
5 2 (1.09%) Video Conferencing
6 1 (0.55%) Client/Server
6 1 (0.55%) Hedge funds
6 1 (0.55%) Smartphone
6 1 (0.55%) Video\Live Streaming
Operating Systems
1 117 (63.93%) Windows
2 78 (42.62%) Windows Server
3 43 (23.50%) Windows 10
4 23 (12.57%) Apple iOS
5 21 (11.48%) Android
6 20 (10.93%) Mac OS
7 16 (8.74%) Windows Server 2019
8 15 (8.20%) Windows Server 2016
9 12 (6.56%) Linux
10 7 (3.83%) Windows Server 2012
Processes & Methodologies
1 56 (30.60%) Problem-Solving
2 31 (16.94%) Customer Service
3 22 (12.02%) ITIL
4 21 (11.48%) Mentoring
4 21 (11.48%) Service Management
5 19 (10.38%) Configuration Management
5 19 (10.38%) Mobile Device Management
6 17 (9.29%) Cybersecurity
7 16 (8.74%) Infrastructure Engineering
7 16 (8.74%) Remote Monitoring and Management
7 16 (8.74%) Service Delivery
8 15 (8.20%) ITSM
9 13 (7.10%) Continuous Improvement
10 9 (4.92%) DevOps
10 9 (4.92%) Migration
11 8 (4.37%) Asset Management
11 8 (4.37%) Business Intelligence
11 8 (4.37%) Digital Marketing
11 8 (4.37%) Programme Management
12 7 (3.83%) Collaborative Culture
Programming Languages
1 15 (8.20%) PowerShell
2 5 (2.73%) Bicep
3 4 (2.19%) SQL
Qualifications
1 26 (14.21%) SC Cleared
1 26 (14.21%) Security Cleared
2 10 (5.46%) Microsoft Certification
3 6 (3.28%) BPSS Clearance
4 5 (2.73%) ACMT
4 5 (2.73%) VMware Certified Professional (VCP)
5 4 (2.19%) A+ Certification
5 4 (2.19%) CompTIA Security+
5 4 (2.19%) Computer Science Degree
5 4 (2.19%) Degree
5 4 (2.19%) MCP
6 2 (1.09%) Network+ Certification
7 1 (0.55%) CCNA
7 1 (0.55%) CCNP
7 1 (0.55%) Cisco Certification
7 1 (0.55%) DBS Check
Quality Assurance & Compliance
1 34 (18.58%) SLA
2 10 (5.46%) Cyber Essentials
3 4 (2.19%) ISO/IEC 27001
3 4 (2.19%) NIST
4 3 (1.64%) GDPR
5 1 (0.55%) QA
System Software
1 91 (49.73%) Active Directory
2 41 (22.40%) Hyper-V
3 25 (13.66%) VMware Infrastructure
4 6 (3.28%) Virtual Desktop
5 5 (2.73%) Docker
5 5 (2.73%) VMware ESXi
6 3 (1.64%) Firmware
7 2 (1.09%) BitLocker
Systems Management
1 47 (25.68%) Microsoft Intune
2 21 (11.48%) Jamf Pro
3 16 (8.74%) SCCM
4 9 (4.92%) Autotask
5 7 (3.83%) Active Directory Federation Services
6 5 (2.73%) Kubernetes
6 5 (2.73%) MaaS360
6 5 (2.73%) vCenter Server
7 4 (2.19%) FortiGate
Vendors
1 101 (55.19%) Microsoft
2 35 (19.13%) VMware
3 28 (15.30%) Apple
4 19 (10.38%) Samsung
5 17 (9.29%) Google
6 16 (8.74%) Sophos
7 10 (5.46%) Veeam
8 9 (4.92%) Cisco
9 8 (4.37%) SAP
10 6 (3.28%) ConnectWise
11 5 (2.73%) Datto
11 5 (2.73%) Fortinet
11 5 (2.73%) McAfee
11 5 (2.73%) Oracle
11 5 (2.73%) ServiceNow
12 3 (1.64%) Adobe
12 3 (1.64%) Freshdesk
12 3 (1.64%) Meraki
13 2 (1.09%) iManage
13 2 (1.09%) Intapp