2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 526 560 536
Rank change year-on-year +34 -24 -95
Permanent jobs requiring a 2nd Line Support Engineer 239 75 211
As % of all permanent jobs in England 0.24% 0.17% 0.31%
As % of the Job Titles category 0.26% 0.19% 0.32%
Number of salaries quoted 209 73 179
10th Percentile £29,750 £30,000 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £38,750 £38,750 £38,500
90th Percentile £40,350 £47,000 £45,000
UK median annual salary £35,000 £33,500 £33,500
% change year-on-year +4.48% - +3.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,357 39,308 65,680
% of permanent jobs with a recognized job title 93.60% 90.38% 95.19%
Number of salaries quoted 66,083 23,655 40,777
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,591 £55,000 £55,000
Median % change year-on-year +4.71% - -8.33%
75th Percentile £77,500 £75,000 £74,250
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 10 September 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +28 57 £35,000 +4.48% 2
South East +9 53 £31,750 -6.62% 7
London -26 52 £36,000 -4.00% 4
North of England -25 37 £35,000 +7.69% 4
North West +12 33 £35,000 +7.69% 4
Midlands -38 22 £32,500 - 10
South West -74 18 £35,000 -5.41%
West Midlands -25 14 £32,500 -3.70% 8
East Midlands -21 8 £35,000 +7.69% 2
Yorkshire - 4 £35,000 -
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 September 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 160 (66.95%) Microsoft
2 153 (64.02%) Microsoft 365
3 139 (58.16%) Windows
4 96 (40.17%) Active Directory
5 79 (33.05%) Entra ID
6 75 (31.38%) Customer Service
7 72 (30.13%) Windows Server
8 64 (26.78%) Azure
8 64 (26.78%) Microsoft Exchange
8 64 (26.78%) Problem-Solving
9 62 (25.94%) SharePoint
10 59 (24.69%) Firewall
11 53 (22.18%) DNS
12 49 (20.50%) DHCP
13 44 (18.41%) TCP/IP
14 42 (17.57%) Windows 10
15 38 (15.90%) Microsoft Intune
16 31 (12.97%) Hyper-V
17 30 (12.55%) Service Delivery
17 30 (12.55%) VPN
18 28 (11.72%) VMware
19 27 (11.30%) Wi-Fi
20 26 (10.88%) Mac OS
21 25 (10.46%) Continuous Improvement
22 23 (9.62%) VMware Infrastructure
23 21 (8.79%) SLA
24 20 (8.37%) Cybersecurity
25 17 (7.11%) Collaborative Culture
25 17 (7.11%) PowerShell
25 17 (7.11%) VLAN

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (26.78%) Microsoft Exchange
2 62 (25.94%) SharePoint
Applications
1 12 (5.02%) Microsoft Office
2 5 (2.09%) Microsoft Excel
Business Applications
1 2 (0.84%) NetSuite
1 2 (0.84%) Shopify
Cloud Services
1 153 (64.02%) Microsoft 365
2 79 (33.05%) Entra ID
3 64 (26.78%) Azure
4 15 (6.28%) Power Platform
5 13 (5.44%) OneDrive
6 9 (3.77%) AWS
7 7 (2.93%) Google Workspace
8 5 (2.09%) SaaS
9 3 (1.26%) Dynamics 365
9 3 (1.26%) Microsoft Copilot
9 3 (1.26%) PaaS
9 3 (1.26%) Power Automate
9 3 (1.26%) PowerApps
10 2 (0.84%) Amazon EC2
10 2 (0.84%) GCP
10 2 (0.84%) Virtual Private Cloud
11 1 (0.42%) Azure Storage
11 1 (0.42%) Cloud Computing
Communications & Networking
1 59 (24.69%) Firewall
2 53 (22.18%) DNS
3 49 (20.50%) DHCP
4 44 (18.41%) TCP/IP
5 30 (12.55%) VPN
6 27 (11.30%) Wi-Fi
7 17 (7.11%) VLAN
8 15 (6.28%) VoIP
9 13 (5.44%) WAN
10 11 (4.60%) LAN
11 9 (3.77%) Wireless
12 6 (2.51%) Structured Cabling
13 5 (2.09%) IPsec
13 5 (2.09%) SSL
14 4 (1.67%) Internet
15 3 (1.26%) NAS
16 2 (0.84%) BGP
16 2 (0.84%) SD-WAN
17 1 (0.42%) DKIM
17 1 (0.42%) Remote Desktop
Database & Business Intelligence
1 9 (3.77%) Power BI
2 2 (0.84%) SQL Server
Development Applications
1 2 (0.84%) JIRA
2 1 (0.42%) Carbide.c++
General
1 96 (40.17%) Social Skills
2 24 (10.04%) Legal
3 10 (4.18%) Organisational Skills
4 8 (3.35%) Documentation Skills
5 7 (2.93%) Inclusion and Diversity
5 7 (2.93%) Telecoms
6 6 (2.51%) Advertising
6 6 (2.51%) Analytical Skills
6 6 (2.51%) Billing
7 5 (2.09%) Retail
8 4 (1.67%) Manufacturing
9 3 (1.26%) Finance
10 2 (0.84%) Military
11 1 (0.42%) Aerospace
Miscellaneous
1 29 (12.13%) Driving Licence
2 24 (10.04%) Onboarding
3 5 (2.09%) iPhone
4 3 (1.26%) Hybrid Cloud
4 3 (1.26%) iPad
5 2 (0.84%) Self-Motivation
6 1 (0.42%) Educational Technology
6 1 (0.42%) Management Information System
6 1 (0.42%) NHS
6 1 (0.42%) Replication
Operating Systems
1 139 (58.16%) Windows
2 72 (30.13%) Windows Server
3 42 (17.57%) Windows 10
4 26 (10.88%) Mac OS
5 10 (4.18%) Android
6 6 (2.51%) Windows Server 2016
6 6 (2.51%) Windows Server 2019
7 3 (1.26%) Apple iOS
8 2 (0.84%) AIX
9 1 (0.42%) Windows Server 2012
Processes & Methodologies
1 75 (31.38%) Customer Service
2 64 (26.78%) Problem-Solving
3 30 (12.55%) Service Delivery
4 25 (10.46%) Continuous Improvement
5 20 (8.37%) Cybersecurity
6 17 (7.11%) Collaborative Culture
7 15 (6.28%) Remote Monitoring and Management
8 14 (5.86%) Cloud Security
8 14 (5.86%) Disaster Recovery
8 14 (5.86%) User Experience
9 13 (5.44%) Infrastructure Engineering
9 13 (5.44%) Mentoring
10 12 (5.02%) ITIL
11 11 (4.60%) Client Onboarding
11 11 (4.60%) Identity Management
12 10 (4.18%) AI
12 10 (4.18%) Incident Management
12 10 (4.18%) ITSM
13 9 (3.77%) Business Intelligence
14 8 (3.35%) Kalman Filter
Programming Languages
1 17 (7.11%) PowerShell
2 4 (1.67%) SQL
2 4 (1.67%) VBScript
3 2 (0.84%) Python
Qualifications
1 13 (5.44%) Microsoft Certification
2 12 (5.02%) Degree
3 10 (4.18%) Security Cleared
4 9 (3.77%) DBS Check
4 9 (3.77%) SC Cleared
5 6 (2.51%) A+ Certification
5 6 (2.51%) HND
6 2 (0.84%) HP APS
7 1 (0.42%) CCNA
7 1 (0.42%) Cisco Certification
7 1 (0.42%) Network+ Certification
Quality Assurance & Compliance
1 21 (8.79%) SLA
2 9 (3.77%) GDPR
3 6 (2.51%) Cyber Essentials
4 2 (0.84%) Accessibility
System Software
1 96 (40.17%) Active Directory
2 31 (12.97%) Hyper-V
3 23 (9.62%) VMware Infrastructure
4 7 (2.93%) BitLocker
4 7 (2.93%) Virtual Desktop
5 3 (1.26%) Terminal Services
6 1 (0.42%) Terminal Server
Systems Management
1 38 (15.90%) Microsoft Intune
2 10 (4.18%) Autotask
3 7 (2.93%) FortiGate
4 6 (2.51%) SCCM
5 2 (0.84%) Netcool
6 1 (0.42%) Active Directory Federation Services
6 1 (0.42%) Jamf Pro
Vendors
1 160 (66.95%) Microsoft
2 28 (11.72%) VMware
3 13 (5.44%) Cisco
4 10 (4.18%) Google
5 9 (3.77%) Meraki
6 8 (3.35%) Fortinet
6 8 (3.35%) HP
6 8 (3.35%) ServiceNow
6 8 (3.35%) SonicWALL
7 6 (2.51%) Draytek
7 6 (2.51%) Veeam
8 5 (2.09%) Apple
8 5 (2.09%) Citrix
8 5 (2.09%) SolarWinds
9 4 (1.67%) Sage
9 4 (1.67%) Sophos
10 3 (1.26%) Barracuda Networks
10 3 (1.26%) Snow
10 3 (1.26%) Ubiquiti
11 2 (0.84%) Samsung