2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 418 530 435
Rank change year-on-year +112 -95 +181
Permanent jobs requiring a 2nd Line Support Engineer 189 146 258
As % of all permanent jobs in England 0.36% 0.30% 0.52%
As % of the Job Titles category 0.40% 0.33% 0.55%
Number of salaries quoted 175 125 239
10th Percentile £29,000 £28,163 £26,000
25th Percentile £30,000 £30,000 £28,000
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% -
75th Percentile £40,000 £38,750 £37,750
90th Percentile £45,000 £48,450 £40,000
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,747 44,477 47,148
% of permanent jobs with a recognized job title 90.85% 92.70% 95.14%
Number of salaries quoted 30,178 23,217 36,932
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,800
Median % change year-on-year -8.33% +3.81% -6.02%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 13 January 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +24 50 £32,000 - 14
Midlands +49 35 £35,000 +11.11% 5
London +49 35 £40,000 +5.26% 4
South West +28 28 £32,500 -2.99% 3
East of England +31 23 £33,500 +3.08% 10
West Midlands +40 18 £37,500 +23.14% 3
North of England +27 18 £30,000 -7.69% 4
North West +28 12 £30,000 -7.69% 1
East Midlands -6 12 £33,500 +3.88% 2
Yorkshire -7 6 £33,500 +11.67% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 127 (67.20%) Microsoft 365
2 120 (63.49%) Windows
3 106 (56.08%) Microsoft
4 93 (49.21%) Active Directory
5 84 (44.44%) Azure
6 82 (43.39%) Windows Server
7 63 (33.33%) Firewall
8 62 (32.80%) Problem-Solving
9 57 (30.16%) DNS
10 50 (26.46%) DHCP
11 48 (25.40%) Entra ID
12 47 (24.87%) Windows 10
13 46 (24.34%) VPN
14 45 (23.81%) Microsoft Intune
15 43 (22.75%) TCP/IP
16 42 (22.22%) Hyper-V
17 36 (19.05%) Microsoft Exchange
17 36 (19.05%) SLA
18 35 (18.52%) VLAN
19 34 (17.99%) VMware
20 32 (16.93%) Customer Service
21 30 (15.87%) LAN
21 30 (15.87%) SharePoint
21 30 (15.87%) WAN
22 27 (14.29%) Apple
22 27 (14.29%) SC Cleared
22 27 (14.29%) Security Cleared
22 27 (14.29%) Wi-Fi
23 24 (12.70%) VMware Infrastructure
24 23 (12.17%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 36 (19.05%) Microsoft Exchange
2 30 (15.87%) SharePoint
3 4 (2.12%) IIS
4 1 (0.53%) Confluence
Applications
1 12 (6.35%) Microsoft Office
2 3 (1.59%) Microsoft Excel
Business Applications
1 5 (2.65%) Dynamics CRM
2 1 (0.53%) Carpe Diem
2 1 (0.53%) Elite 3E
Cloud Services
1 127 (67.20%) Microsoft 365
2 84 (44.44%) Azure
3 48 (25.40%) Entra ID
4 23 (12.17%) Google Workspace
5 15 (7.94%) AWS
6 11 (5.82%) OneDrive
7 4 (2.12%) SaaS
8 1 (0.53%) GCP
8 1 (0.53%) Mimecast
Communications & Networking
1 63 (33.33%) Firewall
2 57 (30.16%) DNS
3 50 (26.46%) DHCP
4 46 (24.34%) VPN
5 43 (22.75%) TCP/IP
6 35 (18.52%) VLAN
7 30 (15.87%) LAN
7 30 (15.87%) WAN
8 27 (14.29%) Wi-Fi
9 17 (8.99%) VoIP
10 15 (7.94%) Wireless
11 9 (4.76%) IPsec
12 7 (3.70%) Remote Desktop
13 4 (2.12%) Cisco IOS
14 3 (1.59%) DKIM
14 3 (1.59%) DMARC
15 2 (1.06%) Cisco Wireless
15 2 (1.06%) NetScaler
15 2 (1.06%) SD-WAN
15 2 (1.06%) SSL
Database & Business Intelligence
1 9 (4.76%) Amazon RDS
2 8 (4.23%) SQL Server
Development Applications
1 7 (3.70%) JIRA
General
1 73 (38.62%) Social Skills
2 26 (13.76%) Law
2 26 (13.76%) Marketing
3 13 (6.88%) Manufacturing
4 10 (5.29%) Finance
5 7 (3.70%) Electronics
5 7 (3.70%) Public Sector
5 7 (3.70%) Telecoms
6 6 (3.17%) Advertising
7 4 (2.12%) Dutch Language
7 4 (2.12%) French Language
7 4 (2.12%) Games
7 4 (2.12%) Spanish Language
8 3 (1.59%) Legal
9 2 (1.06%) Front Office
9 2 (1.06%) Organisational Skills
9 2 (1.06%) Retail
10 1 (0.53%) Automotive
10 1 (0.53%) Banking
10 1 (0.53%) German Language
Miscellaneous
1 35 (18.52%) Driving Licence
2 12 (6.35%) Onboarding
3 4 (2.12%) Clustering
3 4 (2.12%) iPhone
4 2 (1.06%) IoT
4 2 (1.06%) iPad
4 2 (1.06%) Mobile App
4 2 (1.06%) Self-Motivation
4 2 (1.06%) Video Conferencing
5 1 (0.53%) Client/Server
5 1 (0.53%) Hedge funds
5 1 (0.53%) Smartphone
5 1 (0.53%) Video\Live Streaming
Operating Systems
1 120 (63.49%) Windows
2 82 (43.39%) Windows Server
3 47 (24.87%) Windows 10
4 23 (12.17%) Apple iOS
5 21 (11.11%) Android
5 21 (11.11%) Mac OS
6 19 (10.05%) Windows Server 2019
7 18 (9.52%) Windows Server 2016
8 11 (5.82%) Linux
9 9 (4.76%) Windows Server 2012
Processes & Methodologies
1 62 (32.80%) Problem-Solving
2 32 (16.93%) Customer Service
3 21 (11.11%) ITIL
3 21 (11.11%) Service Management
4 20 (10.58%) Mentoring
5 19 (10.05%) Configuration Management
5 19 (10.05%) Mobile Device Management
6 17 (8.99%) Service Delivery
7 16 (8.47%) Cybersecurity
7 16 (8.47%) Infrastructure Engineering
8 15 (7.94%) ITSM
8 15 (7.94%) Remote Monitoring and Management
9 14 (7.41%) Continuous Improvement
10 8 (4.23%) DevOps
10 8 (4.23%) Migration
11 7 (3.70%) Business Intelligence
11 7 (3.70%) Digital Marketing
11 7 (3.70%) Programme Management
12 6 (3.17%) Asset Management
12 6 (3.17%) Proactive Maintenance
Programming Languages
1 13 (6.88%) PowerShell
2 4 (2.12%) Bicep
2 4 (2.12%) SQL
Qualifications
1 27 (14.29%) SC Cleared
1 27 (14.29%) Security Cleared
2 11 (5.82%) Microsoft Certification
3 6 (3.17%) BPSS Clearance
4 4 (2.12%) A+ Certification
4 4 (2.12%) ACMT
4 4 (2.12%) CompTIA Security+
4 4 (2.12%) Computer Science Degree
4 4 (2.12%) Degree
4 4 (2.12%) MCP
4 4 (2.12%) VMware Certified Professional (VCP)
5 2 (1.06%) Network+ Certification
6 1 (0.53%) CCNA
6 1 (0.53%) CCNP
6 1 (0.53%) Cisco Certification
6 1 (0.53%) DBS Check
Quality Assurance & Compliance
1 36 (19.05%) SLA
2 9 (4.76%) Cyber Essentials
3 4 (2.12%) ISO/IEC 27001
3 4 (2.12%) NIST
4 3 (1.59%) GDPR
5 1 (0.53%) QA
System Software
1 93 (49.21%) Active Directory
2 42 (22.22%) Hyper-V
3 24 (12.70%) VMware Infrastructure
4 7 (3.70%) Virtual Desktop
5 4 (2.12%) Docker
5 4 (2.12%) VMware ESXi
6 3 (1.59%) BitLocker
6 3 (1.59%) Firmware
Systems Management
1 45 (23.81%) Microsoft Intune
2 21 (11.11%) Jamf Pro
3 14 (7.41%) SCCM
4 9 (4.76%) Active Directory Federation Services
5 8 (4.23%) Autotask
6 4 (2.12%) Kubernetes
6 4 (2.12%) MaaS360
6 4 (2.12%) vCenter Server
7 3 (1.59%) FortiGate
Vendors
1 106 (56.08%) Microsoft
2 34 (17.99%) VMware
3 27 (14.29%) Apple
4 19 (10.05%) Google
4 19 (10.05%) Samsung
5 14 (7.41%) Sophos
6 9 (4.76%) Veeam
7 8 (4.23%) Cisco
8 7 (3.70%) SAP
9 6 (3.17%) ConnectWise
10 5 (2.65%) Fortinet
10 5 (2.65%) ServiceNow
11 4 (2.12%) Datto
11 4 (2.12%) McAfee
11 4 (2.12%) Oracle
12 3 (1.59%) Adobe
12 3 (1.59%) Freshdesk
12 3 (1.59%) Meraki
13 2 (1.06%) Citrix
13 2 (1.06%) HP