2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 19 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Sep 2025
Same period 2024 Same period 2023
Rank 570 546 434
Rank change year-on-year -24 -112 +320
Permanent jobs requiring a 2nd Line Support Engineer 74 211 310
As % of all permanent jobs advertised in England 0.17% 0.31% 0.57%
As % of the Job Titles category 0.19% 0.32% 0.61%
Number of salaries quoted 72 178 290
10th Percentile £30,000 £26,750 £26,700
25th Percentile £30,938 £29,000 £29,000
Median annual salary (50th Percentile) £33,500 £34,000 £32,500
Median % change year-on-year -1.47% +4.62% +1.56%
75th Percentile £38,938 £38,750 £38,000
90th Percentile £47,250 £45,000 £40,000
UK median annual salary £33,500 £34,000 £32,500
% change year-on-year -1.47% +4.62% +3.17%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 39,062 65,780 50,933
% of permanent jobs with a recognized job title 90.41% 95.18% 94.11%
Number of salaries quoted 23,453 39,747 39,411
10th Percentile £28,300 £30,000 £32,500
25th Percentile £36,250 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £75,000 £80,000
90th Percentile £95,000 £93,750 £100,000
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 19 September 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +10 23 £33,750 +5.47% 24
London +35 16 £38,250 -1.29% 4
Midlands +40 14 £32,500 -2.26% 7
South West +60 13 £34,750 -0.71% 5
West Midlands +45 9 £35,000 +22.81% 3
North of England -1 7 £32,500 - 8
North West -3 7 £32,500 - 4
East Midlands +18 5 £32,500 -4.41% 4
East of England -25 1 £33,500 -4.29% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 September 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 51 (68.92%) Windows
2 45 (60.81%) Microsoft 365
3 37 (50.00%) Active Directory
4 36 (48.65%) Microsoft
5 32 (43.24%) Social Skills
6 29 (39.19%) Azure
7 28 (37.84%) Microsoft Intune
8 24 (32.43%) Windows Server
9 22 (29.73%) VPN
9 22 (29.73%) Firewall
10 21 (28.38%) DNS
11 20 (27.03%) VMware
12 18 (24.32%) DHCP
12 18 (24.32%) WAN
13 16 (21.62%) SCCM
14 15 (20.27%) VLAN
14 15 (20.27%) PowerShell
14 15 (20.27%) Linux
14 15 (20.27%) Entra ID
14 15 (20.27%) Windows 10
14 15 (20.27%) Customer Service
15 14 (18.92%) LAN
15 14 (18.92%) Hyper-V
15 14 (18.92%) VMware Infrastructure
16 13 (17.57%) ITIL
16 13 (17.57%) Mentoring
17 12 (16.22%) Cisco
18 11 (14.86%) Cybersecurity
19 10 (13.51%) Driving Licence
19 10 (13.51%) Manufacturing

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.81%) Microsoft Exchange
2 6 (8.11%) SharePoint
3 5 (6.76%) IIS
Applications
1 3 (4.05%) Microsoft Office
Business Applications
1 1 (1.35%) Carpe Diem
1 1 (1.35%) Elite 3E
Cloud Services
1 45 (60.81%) Microsoft 365
2 29 (39.19%) Azure
3 15 (20.27%) Entra ID
4 5 (6.76%) OneDrive
5 3 (4.05%) Google Workspace
6 2 (2.70%) AWS
Communications & Networking
1 22 (29.73%) Firewall
1 22 (29.73%) VPN
2 21 (28.38%) DNS
3 18 (24.32%) DHCP
3 18 (24.32%) WAN
4 15 (20.27%) VLAN
5 14 (18.92%) LAN
6 9 (12.16%) IPsec
6 9 (12.16%) VoIP
6 9 (12.16%) Wi-Fi
7 6 (8.11%) TCP/IP
7 6 (8.11%) Wireless
8 5 (6.76%) Cisco IOS
8 5 (6.76%) SD-WAN
9 2 (2.70%) Internet
9 2 (2.70%) PBX
10 1 (1.35%) Broadband
10 1 (1.35%) Ethernet
10 1 (1.35%) MPLS
10 1 (1.35%) PSTN
Database & Business Intelligence
1 5 (6.76%) Amazon RDS
1 5 (6.76%) SQL Server
2 4 (5.41%) PostgreSQL
General
1 32 (43.24%) Social Skills
2 10 (13.51%) Manufacturing
3 9 (12.16%) Advertising
4 8 (10.81%) Marketing
5 7 (9.46%) Finance
6 5 (6.76%) Electronics
6 5 (6.76%) Games
6 5 (6.76%) Inclusion and Diversity
6 5 (6.76%) Law
6 5 (6.76%) Public Sector
6 5 (6.76%) Telecoms
7 2 (2.70%) Legal
8 1 (1.35%) Analytical Skills
8 1 (1.35%) Automotive
8 1 (1.35%) Financial Institution
8 1 (1.35%) Organisational Skills
8 1 (1.35%) Presentation Skills
8 1 (1.35%) Retail
Miscellaneous
1 10 (13.51%) Driving Licence
2 6 (8.11%) iPhone
3 5 (6.76%) Clustering
3 5 (6.76%) Onboarding
4 3 (4.05%) Smartphone
5 1 (1.35%) PropTech
5 1 (1.35%) Self-Motivation
5 1 (1.35%) Team-Oriented Environment
5 1 (1.35%) Video Conferencing
Operating Systems
1 51 (68.92%) Windows
2 24 (32.43%) Windows Server
3 15 (20.27%) Linux
3 15 (20.27%) Windows 10
4 6 (8.11%) Mac OS
5 4 (5.41%) Windows Server 2019
6 3 (4.05%) Android
6 3 (4.05%) Apple iOS
6 3 (4.05%) Windows Server 2016
Processes & Methodologies
1 15 (20.27%) Customer Service
2 13 (17.57%) ITIL
2 13 (17.57%) Mentoring
3 11 (14.86%) Cybersecurity
4 9 (12.16%) DevOps
4 9 (12.16%) Problem-Solving
5 6 (8.11%) Collaborative Culture
6 5 (6.76%) Asset Management
6 5 (6.76%) Coaching
6 5 (6.76%) Containerisation
6 5 (6.76%) Data Privacy
6 5 (6.76%) Disaster Recovery
6 5 (6.76%) Infrastructure as Code
6 5 (6.76%) IT Strategy
6 5 (6.76%) Migration
6 5 (6.76%) Mobile Device Management
6 5 (6.76%) Programme Management
6 5 (6.76%) Remote Monitoring and Management
6 5 (6.76%) Server Building
6 5 (6.76%) Server Management
Programming Languages
1 15 (20.27%) PowerShell
2 5 (6.76%) Bicep
Qualifications
1 9 (12.16%) SC Cleared
1 9 (12.16%) Security Cleared
2 5 (6.76%) ACMT
2 5 (6.76%) VMware Certified Professional (VCP)
3 4 (5.41%) CCNA
3 4 (5.41%) Cisco Certification
4 3 (4.05%) Degree
4 3 (4.05%) ITIL Certification
4 3 (4.05%) Microsoft Certification
5 2 (2.70%) Computer Science Degree
6 1 (1.35%) A+ Certification
6 1 (1.35%) Azure Certification
6 1 (1.35%) DBS Check
6 1 (1.35%) MCITP
6 1 (1.35%) MCSA
Quality Assurance & Compliance
1 6 (8.11%) SLA
2 5 (6.76%) Cyber Essentials
3 2 (2.70%) ISO 9000
System Software
1 37 (50.00%) Active Directory
2 14 (18.92%) Hyper-V
2 14 (18.92%) VMware Infrastructure
3 5 (6.76%) Docker
3 5 (6.76%) VMware ESXi
4 2 (2.70%) XenApp
5 1 (1.35%) Firmware
Systems Management
1 28 (37.84%) Microsoft Intune
2 16 (21.62%) SCCM
3 5 (6.76%) Autotask
3 5 (6.76%) Kubernetes
3 5 (6.76%) MaaS360
3 5 (6.76%) vCenter Server
4 3 (4.05%) FortiGate
4 3 (4.05%) Jamf Pro
5 2 (2.70%) SCOM
5 2 (2.70%) SCSM
Vendors
1 36 (48.65%) Microsoft
2 20 (27.03%) VMware
3 12 (16.22%) Cisco
4 10 (13.51%) Sophos
5 8 (10.81%) Apple
6 5 (6.76%) Datto
6 5 (6.76%) McAfee
6 5 (6.76%) Oracle
6 5 (6.76%) SAP
6 5 (6.76%) Veeam
7 3 (4.05%) Citrix
7 3 (4.05%) Fujitsu
7 3 (4.05%) Google
7 3 (4.05%) Samsung
8 2 (2.70%) CheckPoint
8 2 (2.70%) Fortinet
8 2 (2.70%) Intapp
8 2 (2.70%) Juniper
8 2 (2.70%) ServiceNow
8 2 (2.70%) SonicWALL