Period
to 19 October 2019

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies in England during the 6 months to 19 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK > England
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 563 615 612
Rank change year-on-year +52 -3 -18
Permanent jobs requiring a 2nd Line Support Engineer 559 604 685
As % of all permanent IT jobs advertised in England 0.44% 0.39% 0.42%
As % of the Job Titles category 0.46% 0.41% 0.44%
Number of salaries quoted 501 543 644
England median annual salary £27,500 £28,000 £27,500
Median salary % change year-on-year -1.79% +1.82% -
10th Percentile £22,000 £21,250 £21,250
90th Percentile £37,500 £35,000 £33,750
UK median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 120,463 147,441 157,310
% of permanent IT jobs with a recognized job title 95.68% 96.00% 95.92%
Number of salaries quoted 96,993 119,802 126,902
England median annual salary £51,500 £50,000 £50,000
Median salary % change year-on-year +3.00% - +5.26%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £79,500
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 19 October 2019.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +67 198 £30,250 +0.83% 32
South East +83 171 £26,750 -4.46% 43
North of England +18 69 £25,000 +2.04% 29
South West +42 60 £25,500 -1.92% 19
Yorkshire +1 38 £25,000 - 8
East of England +20 32 £29,000 +9.43% 19
Midlands +22 29 £27,500 +14.58% 13
North West +30 28 £25,000 +4.17% 20
East Midlands +27 16 £26,500 -2.48% 8
West Midlands +22 13 £27,500 +14.58% 5
North East +16 3 £27,000 +1.89% 1
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 October 2019, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 458 (81.93%) Windows
2 343 (61.36%) Active Directory
3 309 (55.28%) Microsoft
4 302 (54.03%) Office 365
5 248 (44.36%) Windows 10
6 203 (36.31%) Microsoft Office
7 197 (35.24%) Windows Server
8 186 (33.27%) Windows 7
9 138 (24.69%) ITIL
10 137 (24.51%) VMware
11 132 (23.61%) MS Exchange
12 111 (19.86%) Cisco
13 103 (18.43%) Windows Server 2012
14 94 (16.82%) Hyper-V
15 89 (15.92%) VMware Infrastructure
16 86 (15.38%) Azure
16 86 (15.38%) TCP/IP
17 81 (14.49%) Firewall
18 80 (14.31%) Citrix
19 79 (14.13%) WAN
20 78 (13.95%) LAN
21 76 (13.60%) DNS
22 68 (12.16%) Windows Server 2008
23 66 (11.81%) Microsoft Certification
24 65 (11.63%) DHCP
24 65 (11.63%) Problem-Solving
25 61 (10.91%) Windows 8
26 55 (9.84%) SQL
27 51 (9.12%) Linux
27 51 (9.12%) VoIP

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (23.61%) MS Exchange
2 50 (8.94%) Exchange Server 2010
3 37 (6.62%) Exchange Server 2013
4 33 (5.90%) SharePoint
5 14 (2.50%) IIS
6 13 (2.33%) Skype for Business
7 4 (0.72%) Exchange Server 2007
8 2 (0.36%) Apache
8 2 (0.36%) IBM Notes
9 1 (0.18%) Blackberry Enterprise Server
9 1 (0.18%) CMS
9 1 (0.18%) Exchange Server 2003
9 1 (0.18%) IBM Domino
Applications
1 203 (36.31%) Microsoft Office
2 9 (1.61%) Microsoft Excel
3 7 (1.25%) Microsoft PowerPoint
4 6 (1.07%) MS Visio
5 2 (0.36%) Adobe Creative Suite
6 1 (0.18%) AutoCAD
6 1 (0.18%) Autodesk Inventor
6 1 (0.18%) HipChat
Business Applications
1 5 (0.89%) Dynamics AX
2 3 (0.54%) Line 50
2 3 (0.54%) Line 500
3 2 (0.36%) Dynamics CRM
4 1 (0.18%) Carpe Diem
4 1 (0.18%) Infor M3
4 1 (0.18%) Remedy ITSM
Cloud Services
1 302 (54.03%) Office 365
2 86 (15.38%) Azure
3 24 (4.29%) AWS
4 13 (2.33%) G Suite
5 5 (0.89%) OneDrive
5 5 (0.89%) SaaS
6 4 (0.72%) Amazon EC2
6 4 (0.72%) Amazon S3
6 4 (0.72%) AWS CloudFormation
6 4 (0.72%) Cloud Computing
6 4 (0.72%) Virtual Private Cloud
7 3 (0.54%) IBM Cloud
7 3 (0.54%) SoftLayer
8 2 (0.36%) Microsoft Flow
8 2 (0.36%) Power Platform
8 2 (0.36%) PowerApps
9 1 (0.18%) Dynamics 365
9 1 (0.18%) GCP
9 1 (0.18%) Google Docs
9 1 (0.18%) Google Sheets
Communications & Networking
1 86 (15.38%) TCP/IP
2 81 (14.49%) Firewall
3 79 (14.13%) WAN
4 78 (13.95%) LAN
5 76 (13.60%) DNS
6 65 (11.63%) DHCP
7 51 (9.12%) VoIP
8 41 (7.33%) VPN
9 29 (5.19%) Wi-Fi
10 25 (4.47%) Wireless
11 18 (3.22%) VLAN
12 17 (3.04%) IP Telephony
13 16 (2.86%) Skype
14 15 (2.68%) Broadband
15 13 (2.33%) Remote Desktop
16 10 (1.79%) Network Security
16 10 (1.79%) WebEx
17 9 (1.61%) Internet
18 6 (1.07%) PSTN
18 6 (1.07%) SAN
Database & Business Intelligence
1 46 (8.23%) SQL Server
2 4 (0.72%) Amazon RDS
3 3 (0.54%) MySQL
4 2 (0.36%) Big Data
4 2 (0.36%) Relational Database
4 2 (0.36%) SQL Server 2008
5 1 (0.18%) MS Access
5 1 (0.18%) SQL Server 2000
5 1 (0.18%) SQL Server 2005
5 1 (0.18%) SQL Server 2012
5 1 (0.18%) SQL Server 2014
5 1 (0.18%) SQL Server 2016
Development Applications
1 7 (1.25%) JIRA
2 1 (0.18%) Visual Studio
General
1 43 (7.69%) Finance
2 29 (5.19%) Law
3 22 (3.94%) Telecoms
4 18 (3.22%) Public Sector
5 14 (2.50%) Legal
6 13 (2.33%) Marketing
7 11 (1.97%) Retail
8 8 (1.43%) Manufacturing
9 6 (1.07%) Banking
10 4 (0.72%) Electronics
11 3 (0.54%) Aerospace
12 2 (0.36%) Advertising
12 2 (0.36%) Financial Institution
13 1 (0.18%) Back Office
13 1 (0.18%) Dutch Language
13 1 (0.18%) Games
13 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (1.43%) Web Services
2 7 (1.25%) .NET
3 3 (0.54%) jQuery
4 2 (0.36%) LDAP
4 2 (0.36%) X-Windows
5 1 (0.18%) COM
5 1 (0.18%) HTML
5 1 (0.18%) HTML5
5 1 (0.18%) Software Packaging
5 1 (0.18%) XMPP
Miscellaneous
1 25 (4.47%) iPhone
2 21 (3.76%) Video Conferencing
3 20 (3.58%) Analytical Skills
4 19 (3.40%) Self-Motivation
5 18 (3.22%) Driving Licence
6 13 (2.33%) iPad
7 11 (1.97%) Data Centre
8 10 (1.79%) Management Information System
8 10 (1.79%) User Experience
9 9 (1.61%) Mobile Computing
9 9 (1.61%) Replication
9 9 (1.61%) Smartphone
10 8 (1.43%) Blackberry
11 7 (1.25%) Hedge funds
12 5 (0.89%) Fat Client
12 5 (0.89%) Thin Client
13 4 (0.72%) Client/Server
13 4 (0.72%) Linux Command Line
14 3 (0.54%) EPoS
14 3 (0.54%) NHS
Operating Systems
1 458 (81.93%) Windows
2 248 (44.36%) Windows 10
3 197 (35.24%) Windows Server
4 186 (33.27%) Windows 7
5 103 (18.43%) Windows Server 2012
6 68 (12.16%) Windows Server 2008
7 61 (10.91%) Windows 8
8 51 (9.12%) Linux
9 24 (4.29%) Android
10 23 (4.11%) Windows Server 2003
11 18 (3.22%) Windows XP
12 15 (2.68%) Apple iOS
12 15 (2.68%) Mac OS X
13 13 (2.33%) Unix
14 11 (1.97%) Mac OS
15 9 (1.61%) Windows Vista
16 2 (0.36%) Windows Phone
Processes & Methodologies
1 138 (24.69%) ITIL
2 65 (11.63%) Problem-Solving
3 33 (5.90%) Mobile Device Management
4 27 (4.83%) Asset Management
4 27 (4.83%) Service Management
5 19 (3.40%) Service Delivery
5 19 (3.40%) Time Management
6 16 (2.86%) Incident Management
7 15 (2.68%) Mentoring
8 13 (2.33%) Proactive Monitoring
8 13 (2.33%) Problem Management
9 12 (2.15%) Infrastructure Engineering
9 12 (2.15%) Root Cause Analysis
10 11 (1.97%) High Availability
11 10 (1.79%) Break/Fix
11 10 (1.79%) Software Deployment
12 9 (1.61%) Antivirus Management
12 9 (1.61%) ITSM
13 8 (1.43%) Migration
13 8 (1.43%) Stakeholder Management
Programming Languages
1 55 (9.84%) SQL
2 25 (4.47%) PowerShell
3 9 (1.61%) C
4 6 (1.07%) C#
4 6 (1.07%) JavaScript
5 5 (0.89%) T-SQL
6 3 (0.54%) VB.NET
7 2 (0.36%) C++
7 2 (0.36%) Shell Script
7 2 (0.36%) VB
8 1 (0.18%) Java
Qualifications
1 66 (11.81%) Microsoft Certification
2 40 (7.16%) Degree
3 24 (4.29%) Cisco Certification
4 23 (4.11%) MCSE
5 21 (3.76%) Security Cleared
6 20 (3.58%) CCNA
6 20 (3.58%) MCSA
7 19 (3.40%) MCITP
8 14 (2.50%) MCP
9 12 (2.15%) A+ Certification
10 10 (1.79%) SC Cleared
11 8 (1.43%) Numerate Degree
11 8 (1.43%) VMware Certified Professional (VCP)
12 6 (1.07%) MCTS
13 5 (0.89%) CCNP
14 4 (0.72%) DBS Check
14 4 (0.72%) ITIL Certification
14 4 (0.72%) ITIL Foundation Certificate
15 3 (0.54%) CCDP
15 3 (0.54%) Network+ Certification
Quality Assurance & Compliance
1 42 (7.51%) SLA
2 5 (0.89%) ISO/IEC 27001
2 5 (0.89%) PCI DSS
3 3 (0.54%) GDPR
3 3 (0.54%) Sarbanes-Oxley
4 2 (0.36%) Cyber Essentials
4 2 (0.36%) ISO 9001
4 2 (0.36%) ISO/IEC 20000
5 1 (0.18%) QA
System Software
1 343 (61.36%) Active Directory
2 94 (16.82%) Hyper-V
3 89 (15.92%) VMware Infrastructure
4 22 (3.94%) XenApp
5 11 (1.97%) Terminal Services
6 5 (0.89%) VMware ESXi
6 5 (0.89%) vSphere
6 5 (0.89%) XenDesktop
7 4 (0.72%) Xen
8 3 (0.54%) Citrix Hypervisor
8 3 (0.54%) Firmware
8 3 (0.54%) Terminal Server
8 3 (0.54%) VMware Server
9 2 (0.36%) UAG
10 1 (0.18%) Microsoft App-V
10 1 (0.18%) Virtual Desktop
10 1 (0.18%) VMware NSX
Systems Management
1 30 (5.37%) SCCM
2 21 (3.76%) Microsoft Intune
3 19 (3.40%) Cisco CUCM
4 9 (1.61%) AirWatch
5 7 (1.25%) Microsoft Data Protection Manager
6 4 (0.72%) Ansible
6 4 (0.72%) Opscode Chef
6 4 (0.72%) Puppet
6 4 (0.72%) vCenter Server
7 3 (0.54%) FortiGate
8 2 (0.36%) Automic
8 2 (0.36%) Backup Exec
8 2 (0.36%) HP Data Protector
8 2 (0.36%) Jamf Pro
8 2 (0.36%) Kubernetes
8 2 (0.36%) McAfee ePO
8 2 (0.36%) Nagios
8 2 (0.36%) SCOM
9 1 (0.18%) Norton AntiVirus
9 1 (0.18%) Systems Management Server (SMS)
Vendors
1 309 (55.28%) Microsoft
2 137 (24.51%) VMware
3 111 (19.86%) Cisco
4 80 (14.31%) Citrix
5 32 (5.72%) HP
6 28 (5.01%) Apple
6 28 (5.01%) Dell
7 24 (4.29%) ServiceNow
8 20 (3.58%) Meraki
9 19 (3.40%) Oracle
9 19 (3.40%) Veeam
10 18 (3.22%) Remedy
11 16 (2.86%) SonicWALL
12 14 (2.50%) Google
12 14 (2.50%) NetApp
13 12 (2.15%) Avaya
14 8 (1.43%) Polycom
15 7 (1.25%) F5
15 7 (1.25%) Samsung
15 7 (1.25%) SAP