2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 547 552 542
Rank change year-on-year +5 -10 -93
Permanent jobs requiring a 2nd Line Support Engineer 217 84 211
As % of all permanent jobs in England 0.21% 0.19% 0.32%
As % of the Job Titles category 0.23% 0.22% 0.34%
Number of salaries quoted 190 81 174
10th Percentile £29,750 £29,750 £26,750
25th Percentile £31,250 £30,750 £29,063
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £38,750 £38,750 £38,750
90th Percentile £40,000 £43,750 £45,000
UK median annual salary £35,000 £33,500 £34,000
% change year-on-year +4.48% -1.47% +4.62%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,276 39,048 61,997
% of permanent jobs with a recognized job title 92.70% 90.61% 95.25%
Number of salaries quoted 67,273 23,161 35,506
10th Percentile £30,000 £28,250 £31,250
25th Percentile £41,000 £35,750 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £55,281
Median % change year-on-year +7.27% -0.51% -7.87%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,396 £53,688 £55,000
% change year-on-year +8.77% -2.39% -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 10 October 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +14 54 £35,000 +4.48% 4
London -13 51 £36,000 -5.88% 13
South East -39 45 £35,000 +6.06% 10
North of England -26 40 £34,000 +4.62% 1
North West +7 36 £34,000 +4.62% 1
Midlands -34 21 £32,500 -2.99% 2
West Midlands -40 15 £32,500 -7.14% 1
East Midlands -34 6 £35,000 +4.48% 1
South West -81 6 £35,000 -1.41% 6
Yorkshire -27 4 £35,000 -
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 October 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 145 (66.82%) Microsoft
2 141 (64.98%) Microsoft 365
3 123 (56.68%) Windows
4 91 (41.94%) Active Directory
5 79 (36.41%) Entra ID
6 66 (30.41%) Customer Service
6 66 (30.41%) Windows Server
7 58 (26.73%) Azure
7 58 (26.73%) Microsoft Exchange
7 58 (26.73%) SharePoint
8 54 (24.88%) Problem-Solving
9 52 (23.96%) Firewall
10 48 (22.12%) DNS
11 44 (20.28%) DHCP
12 42 (19.35%) Microsoft Intune
12 42 (19.35%) TCP/IP
12 42 (19.35%) Windows 10
13 34 (15.67%) VPN
14 28 (12.90%) Hyper-V
15 27 (12.44%) Mac OS
15 27 (12.44%) VMware
16 26 (11.98%) Service Delivery
17 25 (11.52%) Wi-Fi
18 24 (11.06%) Continuous Improvement
19 22 (10.14%) Cybersecurity
20 19 (8.76%) VLAN
20 19 (8.76%) VMware Infrastructure
21 17 (7.83%) Collaborative Culture
22 16 (7.37%) Remote Monitoring and Management
22 16 (7.37%) SLA

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 58 (26.73%) Microsoft Exchange
1 58 (26.73%) SharePoint
Applications
1 7 (3.23%) Microsoft Office
2 5 (2.30%) Microsoft Excel
Business Applications
1 4 (1.84%) NetSuite
1 4 (1.84%) Shopify
Cloud Services
1 141 (64.98%) Microsoft 365
2 79 (36.41%) Entra ID
3 58 (26.73%) Azure
4 15 (6.91%) OneDrive
5 13 (5.99%) Power Platform
6 8 (3.69%) AWS
7 7 (3.23%) Google Workspace
8 3 (1.38%) Dynamics 365
8 3 (1.38%) GCP
8 3 (1.38%) PowerApps
8 3 (1.38%) SaaS
9 2 (0.92%) Amazon EC2
9 2 (0.92%) Virtual Private Cloud
10 1 (0.46%) Azure Storage
10 1 (0.46%) Cloud Computing
10 1 (0.46%) PaaS
10 1 (0.46%) Power Automate
Communications & Networking
1 52 (23.96%) Firewall
2 48 (22.12%) DNS
3 44 (20.28%) DHCP
4 42 (19.35%) TCP/IP
5 34 (15.67%) VPN
6 25 (11.52%) Wi-Fi
7 19 (8.76%) VLAN
8 14 (6.45%) WAN
9 12 (5.53%) LAN
9 12 (5.53%) VoIP
10 7 (3.23%) Wireless
11 6 (2.76%) Structured Cabling
12 5 (2.30%) IPsec
12 5 (2.30%) SSL
13 4 (1.84%) Internet
14 2 (0.92%) BGP
14 2 (0.92%) SD-WAN
15 1 (0.46%) NAS
15 1 (0.46%) Remote Desktop
15 1 (0.46%) SAN
Database & Business Intelligence
1 7 (3.23%) Power BI
2 2 (0.92%) SQL Server
Development Applications
1 1 (0.46%) Carbide.c++
1 1 (0.46%) JIRA
General
1 90 (41.47%) Social Skills
2 22 (10.14%) Legal
3 14 (6.45%) Organisational Skills
4 8 (3.69%) Advertising
5 6 (2.76%) Billing
5 6 (2.76%) Documentation Skills
5 6 (2.76%) Finance
5 6 (2.76%) Telecoms
6 5 (2.30%) Analytical Skills
6 5 (2.30%) Inclusion and Diversity
6 5 (2.30%) Retail
7 3 (1.38%) Manufacturing
8 1 (0.46%) Aerospace
Miscellaneous
1 31 (14.29%) Driving Licence
2 25 (11.52%) Onboarding
3 5 (2.30%) iPhone
4 3 (1.38%) Hybrid Cloud
4 3 (1.38%) iPad
4 3 (1.38%) Self-Motivation
5 1 (0.46%) Educational Technology
5 1 (0.46%) Management Information System
5 1 (0.46%) Replication
Operating Systems
1 123 (56.68%) Windows
2 66 (30.41%) Windows Server
3 42 (19.35%) Windows 10
4 27 (12.44%) Mac OS
5 7 (3.23%) Android
6 6 (2.76%) Windows Server 2016
7 4 (1.84%) Windows Server 2019
8 2 (0.92%) AIX
9 1 (0.46%) Apple iOS
Processes & Methodologies
1 66 (30.41%) Customer Service
2 54 (24.88%) Problem-Solving
3 26 (11.98%) Service Delivery
4 24 (11.06%) Continuous Improvement
5 22 (10.14%) Cybersecurity
6 17 (7.83%) Collaborative Culture
7 16 (7.37%) Remote Monitoring and Management
8 15 (6.91%) Infrastructure Engineering
8 15 (6.91%) User Experience
9 14 (6.45%) Cloud Security
9 14 (6.45%) Disaster Recovery
10 13 (5.99%) Client Onboarding
11 12 (5.53%) Mentoring
12 9 (4.15%) ITIL
12 9 (4.15%) ITSM
13 8 (3.69%) Identity Management
13 8 (3.69%) Kalman Filter
14 7 (3.23%) Business Intelligence
14 7 (3.23%) Incident Response
14 7 (3.23%) Root Cause Analysis
Programming Languages
1 13 (5.99%) PowerShell
2 4 (1.84%) VBScript
3 3 (1.38%) SQL
Qualifications
1 9 (4.15%) Degree
1 9 (4.15%) Microsoft Certification
1 9 (4.15%) SC Cleared
1 9 (4.15%) Security Cleared
2 6 (2.76%) HND
3 5 (2.30%) DBS Check
4 2 (0.92%) A+ Certification
5 1 (0.46%) Azure Certification
5 1 (0.46%) CCNA
5 1 (0.46%) Cisco Certification
5 1 (0.46%) HP APS
5 1 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 16 (7.37%) SLA
2 9 (4.15%) GDPR
3 8 (3.69%) Cyber Essentials
4 3 (1.38%) ISO/IEC 27001
System Software
1 91 (41.94%) Active Directory
2 28 (12.90%) Hyper-V
3 19 (8.76%) VMware Infrastructure
4 6 (2.76%) Virtual Desktop
5 5 (2.30%) BitLocker
6 1 (0.46%) Terminal Server
6 1 (0.46%) Terminal Services
Systems Management
1 42 (19.35%) Microsoft Intune
2 7 (3.23%) Autotask
3 6 (2.76%) FortiGate
4 4 (1.84%) SCCM
5 3 (1.38%) Jamf Pro
6 2 (0.92%) Netcool
Vendors
1 145 (66.82%) Microsoft
2 27 (12.44%) VMware
3 13 (5.99%) Cisco
4 12 (5.53%) Apple
5 11 (5.07%) Google
6 9 (4.15%) Fortinet
6 9 (4.15%) Veeam
7 8 (3.69%) Meraki
7 8 (3.69%) ServiceNow
7 8 (3.69%) SonicWALL
8 6 (2.76%) Draytek
9 5 (2.30%) Citrix
10 4 (1.84%) HP
11 3 (1.38%) Juniper
11 3 (1.38%) Palo Alto
11 3 (1.38%) SolarWinds
11 3 (1.38%) Sophos
11 3 (1.38%) Ubiquiti
12 2 (0.92%) Datto
12 2 (0.92%) Snow