2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 477 581 532
Rank change year-on-year +104 -49 -47
Permanent jobs requiring a 2nd Line Support Engineer 260 72 330
As % of all permanent jobs in England 0.30% 0.17% 0.37%
As % of the Job Titles category 0.31% 0.18% 0.39%
Number of salaries quoted 228 71 307
10th Percentile £29,750 £29,000 £26,000
25th Percentile £31,250 £30,688 £27,750
Median annual salary (50th Percentile) £35,000 £32,750 £32,000
Median % change year-on-year +6.87% +2.34% -1.54%
75th Percentile £38,750 £39,500 £35,000
90th Percentile £42,000 £42,500 £38,750
UK median annual salary £35,000 £32,750 £31,750
% change year-on-year +6.87% +3.15% -2.31%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,591 39,177 83,567
% of permanent jobs with a recognized job title 94.29% 90.42% 94.62%
Number of salaries quoted 58,075 23,624 60,974
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,233 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,000
Median % change year-on-year +4.55% +3.77% -11.67%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 16 July 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +11 68 £36,000 -7.69% 6
South East +40 65 £30,000 -14.29% 9
East of England +42 56 £35,000 +7.69% 8
North of England -9 33 £35,000 +7.69% 2
North West +19 29 £35,000 +7.69%
Midlands -12 22 £32,000 -1.54% 2
West Midlands -20 17 £32,000 -5.19% 1
South West -48 16 £35,000 +7.69% 6
East Midlands -37 5 £35,000 +7.69% 1
Yorkshire -32 4 £33,500 +11.67% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 166 (63.85%) Microsoft
2 163 (62.69%) Microsoft 365
3 146 (56.15%) Windows
4 106 (40.77%) Active Directory
5 85 (32.69%) Azure
6 82 (31.54%) Problem-Solving
7 80 (30.77%) Customer Service
8 76 (29.23%) Windows Server
9 74 (28.46%) Entra ID
10 71 (27.31%) Microsoft Exchange
11 59 (22.69%) SharePoint
12 58 (22.31%) DNS
12 58 (22.31%) Firewall
13 56 (21.54%) DHCP
14 49 (18.85%) Windows 10
15 43 (16.54%) Microsoft Intune
15 43 (16.54%) Wi-Fi
16 37 (14.23%) Service Delivery
17 35 (13.46%) TCP/IP
18 33 (12.69%) Hyper-V
19 30 (11.54%) Mac OS
20 28 (10.77%) VPN
21 27 (10.38%) LAN
22 26 (10.00%) SLA
23 25 (9.62%) Continuous Improvement
23 25 (9.62%) VMware
24 24 (9.23%) PowerShell
24 24 (9.23%) WAN
25 23 (8.85%) Cybersecurity
26 22 (8.46%) VoIP

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (27.31%) Microsoft Exchange
2 59 (22.69%) SharePoint
Applications
1 21 (8.08%) Microsoft Office
2 3 (1.15%) Microsoft Excel
Business Applications
1 5 (1.92%) Dynamics NAV
Cloud Services
1 163 (62.69%) Microsoft 365
2 85 (32.69%) Azure
3 74 (28.46%) Entra ID
4 13 (5.00%) AWS
5 12 (4.62%) Google Workspace
5 12 (4.62%) OneDrive
5 12 (4.62%) Power Platform
6 7 (2.69%) Mimecast
7 5 (1.92%) SaaS
8 3 (1.15%) Dynamics 365
8 3 (1.15%) Microsoft Copilot
8 3 (1.15%) PaaS
8 3 (1.15%) Power Automate
9 2 (0.77%) Amazon EC2
9 2 (0.77%) Virtual Private Cloud
10 1 (0.38%) Azure Storage
10 1 (0.38%) Cloud Computing
Communications & Networking
1 58 (22.31%) DNS
1 58 (22.31%) Firewall
2 56 (21.54%) DHCP
3 43 (16.54%) Wi-Fi
4 35 (13.46%) TCP/IP
5 28 (10.77%) VPN
6 27 (10.38%) LAN
7 24 (9.23%) WAN
8 22 (8.46%) VoIP
9 15 (5.77%) VLAN
10 6 (2.31%) Wireless
11 5 (1.92%) ADSL
11 5 (1.92%) IPsec
11 5 (1.92%) Remote Desktop
12 4 (1.54%) Broadband
12 4 (1.54%) Internet
13 3 (1.15%) NAS
13 3 (1.15%) SSL
13 3 (1.15%) WebEx
14 2 (0.77%) SD-WAN
Database & Business Intelligence
1 9 (3.46%) Power BI
2 2 (0.77%) SQL Server
Development Applications
1 2 (0.77%) JIRA
2 1 (0.38%) Carbide.c++
General
1 89 (34.23%) Social Skills
2 14 (5.38%) Legal
3 12 (4.62%) Telecoms
4 8 (3.08%) Documentation Skills
4 8 (3.08%) Inclusion and Diversity
5 7 (2.69%) Finance
6 6 (2.31%) Billing
7 5 (1.92%) Retail
8 4 (1.54%) Manufacturing
9 3 (1.15%) Advertising
9 3 (1.15%) Organisational Skills
10 2 (0.77%) Military
11 1 (0.38%) Aerospace
11 1 (0.38%) Analytical Skills
Miscellaneous
1 25 (9.62%) Driving Licence
2 18 (6.92%) Onboarding
3 5 (1.92%) iPhone
4 2 (0.77%) Self-Motivation
5 1 (0.38%) iPad
5 1 (0.38%) NHS
5 1 (0.38%) Replication
Operating Systems
1 146 (56.15%) Windows
2 76 (29.23%) Windows Server
3 49 (18.85%) Windows 10
4 30 (11.54%) Mac OS
5 21 (8.08%) Windows Server 2016
6 20 (7.69%) Windows Server 2019
7 13 (5.00%) Android
8 9 (3.46%) Windows Server 2012
9 6 (2.31%) Apple iOS
10 2 (0.77%) AIX
11 1 (0.38%) Mac OS X
11 1 (0.38%) VMS
11 1 (0.38%) Windows 7
11 1 (0.38%) Windows Server 2008
Processes & Methodologies
1 82 (31.54%) Problem-Solving
2 80 (30.77%) Customer Service
3 37 (14.23%) Service Delivery
4 25 (9.62%) Continuous Improvement
5 23 (8.85%) Cybersecurity
6 20 (7.69%) ITIL
7 18 (6.92%) Mentoring
8 17 (6.54%) Cloud Security
8 17 (6.54%) ITSM
9 16 (6.15%) Collaborative Culture
10 15 (5.77%) User Experience
11 12 (4.62%) Infrastructure Engineering
12 11 (4.23%) Identity Management
13 10 (3.85%) AI
13 10 (3.85%) Disaster Recovery
13 10 (3.85%) Incident Management
14 9 (3.46%) Business Intelligence
14 9 (3.46%) Incident Response
14 9 (3.46%) Remote Monitoring and Management
14 9 (3.46%) Service Management
Programming Languages
1 24 (9.23%) PowerShell
2 4 (1.54%) SQL
2 4 (1.54%) VBScript
3 2 (0.77%) Python
Qualifications
1 20 (7.69%) Microsoft Certification
2 14 (5.38%) Degree
3 8 (3.08%) A+ Certification
3 8 (3.08%) DBS Check
3 8 (3.08%) Security Cleared
4 7 (2.69%) SC Cleared
5 6 (2.31%) HND
6 2 (0.77%) HP APS
Quality Assurance & Compliance
1 26 (10.00%) SLA
2 3 (1.15%) Accessibility
3 2 (0.77%) GDPR
4 1 (0.38%) Cyber Essentials
4 1 (0.38%) QA
System Software
1 106 (40.77%) Active Directory
2 33 (12.69%) Hyper-V
3 19 (7.31%) VMware Infrastructure
4 12 (4.62%) Virtual Desktop
5 7 (2.69%) BitLocker
6 3 (1.15%) Terminal Services
7 1 (0.38%) Terminal Server
Systems Management
1 43 (16.54%) Microsoft Intune
2 10 (3.85%) Autotask
3 9 (3.46%) Active Directory Federation Services
4 7 (2.69%) FortiGate
4 7 (2.69%) SCCM
5 2 (0.77%) Netcool
Vendors
1 166 (63.85%) Microsoft
2 25 (9.62%) VMware
3 11 (4.23%) Google
4 10 (3.85%) Cisco
4 10 (3.85%) Meraki
5 8 (3.08%) HP
5 8 (3.08%) Sophos
6 7 (2.69%) ServiceNow
7 5 (1.92%) SolarWinds
7 5 (1.92%) Veeam
8 4 (1.54%) Sage
9 3 (1.15%) Barracuda Networks
9 3 (1.15%) Fortinet
9 3 (1.15%) Snow
9 3 (1.15%) SonicWALL
10 2 (0.77%) Oracle
10 2 (0.77%) Samsung
11 1 (0.38%) Apple
11 1 (0.38%) TOWER Software
11 1 (0.38%) Ubiquiti