Period
to 3 June 2020

The median annual salary for a 2nd Line Support Engineer was £29,000 in advertised job vacancies in England during the 6 months to 3 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK > England
6 months to
3 Jun 2020
Same period 2019 Same period 2018
Rank 570 618 610
Rank change year-on-year +48 -8 +18
Permanent jobs requiring a 2nd Line Support Engineer 279 503 678
As % of all permanent jobs advertised in England 0.35% 0.38% 0.42%
As % of the Job Titles category 0.36% 0.40% 0.44%
Number of salaries quoted 249 471 615
Median annual salary £29,000 £28,500 £28,000
Median salary % change year-on-year +1.75% +1.79% +2.75%
10th Percentile £22,500 £22,750 £21,265
90th Percentile £37,500 £35,750 £36,500
UK median annual salary £28,500 £28,500 £28,000
% change year-on-year - +1.79% +3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 76,715 126,695 155,208
% of permanent IT jobs with a recognized job title 95.12% 95.99% 96.39%
Number of salaries quoted 62,040 101,475 126,915
Median annual salary £55,000 £52,000 £50,000
Median salary % change year-on-year +5.77% +4.00% +5.26%
10th Percentile £31,000 £28,500 £27,500
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £53,500 £50,000 £50,000
% change year-on-year +7.00% - +5.26%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 3 June 2020.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 3 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 111 £32,000 +1.59% 2
South East +50 58 £28,500 -1.72% 1
South West +63 37 £27,500 +5.77% 1
North of England +76 28 £26,500 +6.00% 6
East of England +73 27 £26,250 -2.78% 1
Midlands +75 18 £27,500 +5.77% 2
West Midlands +71 13 £27,000 +8.00% 2
Yorkshire +78 12 £22,500 -10.00% 1
North West +73 10 £27,500 +10.00%
North East +18 6 £29,500 +14.56% 5
East Midlands +49 5 £27,500 +5.77%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 3 June 2020, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 216 (77.42%) Windows
2 160 (57.35%) Office 365
3 152 (54.48%) Active Directory
4 150 (53.76%) Microsoft
5 98 (35.13%) Windows 10
6 88 (31.54%) Windows Server
7 69 (24.73%) Azure
8 63 (22.58%) Microsoft Office
9 54 (19.35%) TCP/IP
9 54 (19.35%) Windows 7
10 53 (19.00%) SLA
11 51 (18.28%) LAN
12 50 (17.92%) Firewall
13 49 (17.56%) WAN
13 49 (17.56%) MS Exchange
14 48 (17.20%) DNS
14 48 (17.20%) VMware
14 48 (17.20%) Windows Server 2012
15 43 (15.41%) Cisco
16 41 (14.70%) DHCP
17 40 (14.34%) Hyper-V
18 39 (13.98%) ITIL
18 39 (13.98%) Problem-Solving
19 38 (13.62%) SCCM
20 35 (12.54%) Microsoft Certification
21 32 (11.47%) VMware Infrastructure
22 29 (10.39%) Finance
22 29 (10.39%) VoIP
22 29 (10.39%) Windows Server 2016
23 23 (8.24%) MCSA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (17.56%) MS Exchange
2 21 (7.53%) Exchange Server 2010
3 18 (6.45%) SharePoint
4 12 (4.30%) Exchange Server 2013
5 9 (3.23%) Skype for Business
6 1 (0.36%) Apache
6 1 (0.36%) CMS
6 1 (0.36%) Exchange Server 2007
6 1 (0.36%) IBM Notes
6 1 (0.36%) IIS
Applications
1 63 (22.58%) Microsoft Office
2 9 (3.23%) Microsoft Excel
3 4 (1.43%) Microsoft PowerPoint
4 1 (0.36%) Adobe Creative Suite
Cloud Services
1 160 (57.35%) Office 365
2 69 (24.73%) Azure
3 12 (4.30%) AWS
4 10 (3.58%) Azure Active Directory
5 3 (1.08%) G Suite
6 2 (0.72%) Mimecast
6 2 (0.72%) OneDrive
6 2 (0.72%) SaaS
7 1 (0.36%) Cloud Computing
7 1 (0.36%) CloudFront
7 1 (0.36%) Firebase
7 1 (0.36%) GitHub
7 1 (0.36%) Google Analytics
7 1 (0.36%) Power Platform
Communications & Networking
1 54 (19.35%) TCP/IP
2 51 (18.28%) LAN
3 50 (17.92%) Firewall
4 49 (17.56%) WAN
5 48 (17.20%) DNS
6 41 (14.70%) DHCP
7 29 (10.39%) VoIP
8 23 (8.24%) VPN
9 21 (7.53%) Wireless
10 19 (6.81%) VLAN
11 16 (5.73%) Remote Desktop
12 13 (4.66%) Internet
13 12 (4.30%) SAN
13 12 (4.30%) Skype
14 8 (2.87%) Wi-Fi
15 6 (2.15%) Cisco ASA
15 6 (2.15%) Unified Communications
15 6 (2.15%) Wireshark
16 5 (1.79%) DSL
17 4 (1.43%) FTP
Database & Business Intelligence
1 15 (5.38%) SQL Server
2 3 (1.08%) MongoDB
2 3 (1.08%) NoSQL
3 1 (0.36%) Amazon RDS
3 1 (0.36%) MySQL
3 1 (0.36%) Power BI
3 1 (0.36%) SQL Server 2008
3 1 (0.36%) SQL Server 2017
3 1 (0.36%) SQL Server Reporting Services
Development Applications
1 2 (0.72%) JIRA
2 1 (0.36%) Charles Proxy
2 1 (0.36%) Eclipse
2 1 (0.36%) Visual Studio
2 1 (0.36%) Xcode
General
1 29 (10.39%) Finance
2 13 (4.66%) Legal
3 8 (2.87%) Advertising
3 8 (2.87%) Telecoms
4 7 (2.51%) Banking
5 5 (1.79%) Manufacturing
6 4 (1.43%) Financial Institution
6 4 (1.43%) Law
6 4 (1.43%) Marketing
6 4 (1.43%) Public Sector
6 4 (1.43%) Retail
7 3 (1.08%) Back Office
8 2 (0.72%) Local Government
9 1 (0.36%) Billing
9 1 (0.36%) Electronics
9 1 (0.36%) Investment Banking
9 1 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.36%) .NET
1 1 (0.36%) COM
1 1 (0.36%) LDAP
1 1 (0.36%) React
1 1 (0.36%) REST
1 1 (0.36%) XML
Miscellaneous
1 15 (5.38%) Analytical Skills
2 13 (4.66%) Data Centre
3 10 (3.58%) Self-Motivation
4 9 (3.23%) Driving Licence
4 9 (3.23%) Video Conferencing
5 8 (2.87%) Management Information System
6 5 (1.79%) Smartphone
7 4 (1.43%) Blackberry
7 4 (1.43%) Enterprise Software
7 4 (1.43%) FMCG
7 4 (1.43%) iPad
7 4 (1.43%) iPhone
8 2 (0.72%) BYOD
8 2 (0.72%) Handset
8 2 (0.72%) Life Science
8 2 (0.72%) NHS
8 2 (0.72%) Replication
9 1 (0.36%) Clustering
9 1 (0.36%) EPoS
9 1 (0.36%) PKI
Operating Systems
1 216 (77.42%) Windows
2 98 (35.13%) Windows 10
3 88 (31.54%) Windows Server
4 54 (19.35%) Windows 7
5 48 (17.20%) Windows Server 2012
6 29 (10.39%) Windows Server 2016
7 23 (8.24%) Windows 8
8 20 (7.17%) Windows Server 2008
9 17 (6.09%) Linux
10 11 (3.94%) Apple iOS
11 8 (2.87%) Android
11 8 (2.87%) Mac OS X
12 6 (2.15%) Mac OS
12 6 (2.15%) Windows Server 2003
12 6 (2.15%) Windows Server 2019
13 3 (1.08%) CentOS
14 2 (0.72%) Windows XP
15 1 (0.36%) Ubuntu
15 1 (0.36%) VMS
Processes & Methodologies
1 39 (13.98%) ITIL
1 39 (13.98%) Problem-Solving
2 22 (7.89%) Infrastructure Engineering
3 16 (5.73%) Mobile Device Management
4 13 (4.66%) Incident Management
4 13 (4.66%) Root Cause Analysis
4 13 (4.66%) Service Management
5 12 (4.30%) Time Management
6 11 (3.94%) Proactive Monitoring
7 10 (3.58%) Service Delivery
8 9 (3.23%) ITSM
9 8 (2.87%) Line Management
10 7 (2.51%) Change Control
10 7 (2.51%) Change Management
10 7 (2.51%) Project Management
11 6 (2.15%) Migration
12 5 (1.79%) High Availability
12 5 (1.79%) Server Virtualisation
13 4 (1.43%) Break/Fix
13 4 (1.43%) Patch Management
Programming Languages
1 16 (5.73%) PowerShell
2 15 (5.38%) SQL
3 4 (1.43%) C
Qualifications
1 35 (12.54%) Microsoft Certification
2 23 (8.24%) MCSA
3 22 (7.89%) Cisco Certification
4 20 (7.17%) CCNA
5 16 (5.73%) MCP
5 16 (5.73%) Security Cleared
6 14 (5.02%) SC Cleared
7 10 (3.58%) MCSE
8 8 (2.87%) Degree
9 5 (1.79%) VMware Certified Professional (VCP)
10 4 (1.43%) A+ Certification
10 4 (1.43%) DBS Check
10 4 (1.43%) MCITP
11 3 (1.08%) ITIL Certification
12 2 (0.72%) CCNP
12 2 (0.72%) IBM Certification
12 2 (0.72%) MCDST
12 2 (0.72%) Network+ Certification
13 1 (0.36%) MCTS
13 1 (0.36%) VCDX
Quality Assurance & Compliance
1 53 (19.00%) SLA
2 3 (1.08%) ISO/IEC 27001
3 2 (0.72%) ISO 22301
3 2 (0.72%) ISO/IEC 20000
4 1 (0.36%) Cyber Essentials
System Software
1 152 (54.48%) Active Directory
2 40 (14.34%) Hyper-V
3 32 (11.47%) VMware Infrastructure
4 5 (1.79%) VMware ESXi
4 5 (1.79%) vSphere
4 5 (1.79%) XenApp
5 2 (0.72%) Virtual Desktop
5 2 (0.72%) Virtual Servers
5 2 (0.72%) XenDesktop
6 1 (0.36%) BitLocker
6 1 (0.36%) Citrix Hypervisor
6 1 (0.36%) Firmware
6 1 (0.36%) Microsoft Virtual Server
6 1 (0.36%) Terminal Server
6 1 (0.36%) Virtual Machines
6 1 (0.36%) VMware Workstation
Systems Management
1 38 (13.62%) SCCM
2 11 (3.94%) Microsoft Intune
3 8 (2.87%) Backup Exec
4 3 (1.08%) AirWatch
4 3 (1.08%) McAfee ePO
4 3 (1.08%) Microsoft Clustering
4 3 (1.08%) vCenter Server
5 2 (0.72%) Cisco Prime
5 2 (0.72%) Norton AntiVirus
5 2 (0.72%) SCOM
5 2 (0.72%) WSUS
6 1 (0.36%) Cisco CUCM
6 1 (0.36%) Icinga
6 1 (0.36%) Jamf Pro
6 1 (0.36%) Kibana
6 1 (0.36%) Microsoft Data Protection Manager
6 1 (0.36%) Nagios
6 1 (0.36%) XenMobile
Vendors
1 150 (53.76%) Microsoft
2 48 (17.20%) VMware
3 43 (15.41%) Cisco
4 21 (7.53%) Citrix
5 20 (7.17%) HP
6 16 (5.73%) Apple
7 14 (5.02%) Meraki
8 10 (3.58%) Dell
8 10 (3.58%) Veeam
9 9 (3.23%) Bloomberg
10 8 (2.87%) Reuters
11 5 (1.79%) McAfee
11 5 (1.79%) ServiceNow
11 5 (1.79%) Veritas
12 4 (1.43%) Oracle
12 4 (1.43%) Palo Alto
12 4 (1.43%) SolarWinds
13 3 (1.08%) Aruba
13 3 (1.08%) Juniper
13 3 (1.08%) Sophos