2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 14 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Oct 2026
Same period 2025 Same period 2024
Rank 553 545 533
Rank change year-on-year -8 -12 -86
Permanent jobs requiring a 2nd Line Support Engineer 215 88 208
As % of all permanent jobs in England 0.21% 0.21% 0.33%
As % of the Job Titles category 0.22% 0.23% 0.34%
Number of salaries quoted 188 85 172
10th Percentile £29,750 £29,600 £26,750
25th Percentile £31,250 £30,750 £29,188
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £38,750 £38,750 £38,750
90th Percentile £40,000 £43,250 £45,000
UK median annual salary £35,000 £33,500 £34,000
% change year-on-year +4.48% -1.47% +4.62%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,719 38,804 60,632
% of permanent jobs with a recognized job title 92.58% 90.53% 95.21%
Number of salaries quoted 67,535 23,177 34,658
10th Percentile £30,250 £28,250 £31,250
25th Percentile £41,250 £35,750 £41,250
Median annual salary (50th Percentile) £59,500 £55,000 £56,525
Median % change year-on-year +8.18% -2.70% -5.79%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,500 £53,500 £55,000
% change year-on-year +9.35% -2.73% -8.33%

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 14 October 2026.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 14 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +20 54 £35,000 +4.48% 4
London -27 50 £36,000 -5.26% 13
South East -26 43 £35,000 +7.69% 7
North of England -26 42 £34,000 +4.62% 1
North West +2 38 £34,000 +4.62% 1
Midlands -44 21 £32,500 -2.99%
West Midlands -30 15 £32,500 -7.14%
East Midlands -37 6 £35,000 +4.48%
South West -76 5 £35,000 +4.48% 4
Yorkshire -31 4 £35,000 -
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 October 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 144 (66.98%) Microsoft
2 139 (64.65%) Microsoft 365
3 122 (56.74%) Windows
4 90 (41.86%) Active Directory
5 78 (36.28%) Entra ID
6 65 (30.23%) Customer Service
6 65 (30.23%) Windows Server
7 59 (27.44%) Microsoft Exchange
8 57 (26.51%) Azure
8 57 (26.51%) SharePoint
9 53 (24.65%) Problem-Solving
10 51 (23.72%) Firewall
11 48 (22.33%) DNS
12 44 (20.47%) DHCP
13 42 (19.53%) TCP/IP
14 41 (19.07%) Microsoft Intune
14 41 (19.07%) Windows 10
15 34 (15.81%) VPN
16 27 (12.56%) Hyper-V
16 27 (12.56%) macOS
16 27 (12.56%) VMware
17 24 (11.16%) Continuous Improvement
17 24 (11.16%) Service Delivery
18 23 (10.70%) Cybersecurity
18 23 (10.70%) Wi-Fi
19 20 (9.30%) VLAN
20 17 (7.91%) Collaborative Culture
20 17 (7.91%) Infrastructure Engineering
20 17 (7.91%) VMware Infrastructure
21 16 (7.44%) OneDrive

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (27.44%) Microsoft Exchange
2 57 (26.51%) SharePoint
Applications
1 7 (3.26%) Microsoft Office
2 5 (2.33%) Microsoft Excel
Business Applications
1 4 (1.86%) NetSuite
1 4 (1.86%) Shopify
Cloud Services
1 139 (64.65%) Microsoft 365
2 78 (36.28%) Entra ID
3 57 (26.51%) Azure
4 16 (7.44%) OneDrive
5 12 (5.58%) Power Platform
6 8 (3.72%) AWS
6 8 (3.72%) Google Workspace
7 3 (1.40%) Dynamics 365
7 3 (1.40%) GCP
7 3 (1.40%) PowerApps
8 2 (0.93%) Amazon EC2
8 2 (0.93%) SaaS
8 2 (0.93%) Virtual Private Cloud
9 1 (0.47%) Azure Storage
9 1 (0.47%) Cloud Computing
Communications & Networking
1 51 (23.72%) Firewall
2 48 (22.33%) DNS
3 44 (20.47%) DHCP
4 42 (19.53%) TCP/IP
5 34 (15.81%) VPN
6 23 (10.70%) Wi-Fi
7 20 (9.30%) VLAN
8 15 (6.98%) WAN
9 13 (6.05%) LAN
10 11 (5.12%) VoIP
11 7 (3.26%) Wireless
12 6 (2.79%) Structured Cabling
13 5 (2.33%) IPsec
13 5 (2.33%) SSL
14 4 (1.86%) Internet
15 2 (0.93%) BGP
15 2 (0.93%) SD-WAN
16 1 (0.47%) Remote Desktop
16 1 (0.47%) SAN
Database & Business Intelligence
1 6 (2.79%) Power BI
2 2 (0.93%) SQL Server
Development Applications
1 1 (0.47%) Carbide.c++
1 1 (0.47%) JIRA
General
1 89 (41.40%) Social Skills
2 21 (9.77%) Legal
3 15 (6.98%) Organisational Skills
4 8 (3.72%) Advertising
5 7 (3.26%) Finance
6 6 (2.79%) Billing
6 6 (2.79%) Telecoms
7 5 (2.33%) Analytical Skills
7 5 (2.33%) Documentation Skills
7 5 (2.33%) Inclusion and Diversity
7 5 (2.33%) Retail
8 3 (1.40%) Manufacturing
9 1 (0.47%) Aerospace
Miscellaneous
1 31 (14.42%) Driving Licence
2 25 (11.63%) Onboarding
3 5 (2.33%) iPhone
4 4 (1.86%) Self-Motivation
5 3 (1.40%) Hybrid Cloud
5 3 (1.40%) iPad
6 1 (0.47%) Educational Technology
6 1 (0.47%) Management Information System
6 1 (0.47%) Replication
Operating Systems
1 122 (56.74%) Windows
2 65 (30.23%) Windows Server
3 41 (19.07%) Windows 10
4 27 (12.56%) macOS
5 7 (3.26%) Windows Server 2016
6 6 (2.79%) Android
7 4 (1.86%) Windows Server 2019
8 2 (0.93%) AIX
Processes & Methodologies
1 65 (30.23%) Customer Service
2 53 (24.65%) Problem-Solving
3 24 (11.16%) Continuous Improvement
3 24 (11.16%) Service Delivery
4 23 (10.70%) Cybersecurity
5 17 (7.91%) Collaborative Culture
5 17 (7.91%) Infrastructure Engineering
6 16 (7.44%) Remote Monitoring and Management
7 15 (6.98%) User Experience
8 14 (6.51%) Cloud Security
8 14 (6.51%) Disaster Recovery
9 13 (6.05%) Client Onboarding
10 12 (5.58%) Mentoring
11 10 (4.65%) ITIL
11 10 (4.65%) ITSM
12 8 (3.72%) Identity Management
12 8 (3.72%) Kalman Filter
12 8 (3.72%) Root Cause Analysis
13 7 (3.26%) Incident Response
13 7 (3.26%) Network Management
Programming Languages
1 12 (5.58%) PowerShell
2 4 (1.86%) VBScript
3 3 (1.40%) SQL
Qualifications
1 9 (4.19%) Degree
1 9 (4.19%) Microsoft Certification
1 9 (4.19%) SC Cleared
1 9 (4.19%) Security Cleared
2 6 (2.79%) HND
3 4 (1.86%) DBS Check
4 2 (0.93%) A+ Certification
5 1 (0.47%) Azure Certification
5 1 (0.47%) CCNA
5 1 (0.47%) Cisco Certification
5 1 (0.47%) HP APS
5 1 (0.47%) Network+ Certification
Quality Assurance & Compliance
1 16 (7.44%) SLA
2 9 (4.19%) GDPR
3 8 (3.72%) Cyber Essentials
4 5 (2.33%) ISO/IEC 27001
System Software
1 90 (41.86%) Active Directory
2 27 (12.56%) Hyper-V
3 17 (7.91%) VMware Infrastructure
4 6 (2.79%) Virtual Desktop
5 4 (1.86%) BitLocker
6 1 (0.47%) Terminal Server
Systems Management
1 41 (19.07%) Microsoft Intune
2 6 (2.79%) Autotask
2 6 (2.79%) FortiGate
3 4 (1.86%) Jamf Pro
3 4 (1.86%) SCCM
4 2 (0.93%) Netcool
Vendors
1 144 (66.98%) Microsoft
2 27 (12.56%) VMware
3 14 (6.51%) Apple
4 13 (6.05%) Cisco
5 12 (5.58%) Google
6 11 (5.12%) Veeam
7 10 (4.65%) Fortinet
8 9 (4.19%) SonicWALL
9 8 (3.72%) Meraki
9 8 (3.72%) ServiceNow
10 6 (2.79%) Draytek
11 5 (2.33%) Citrix
11 5 (2.33%) Juniper
11 5 (2.33%) Palo Alto
12 4 (1.86%) HP
13 3 (1.40%) Sophos
13 3 (1.40%) Ubiquiti
13 3 (1.40%) WatchGuard
14 2 (0.93%) ConnectWise
14 2 (0.93%) Snow