2nd Line Support Engineer Job Trends in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 11 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Nov 2025
Same period 2024 Same period 2023
Rank 494 505 418
Rank change year-on-year +11 -87 +267
Permanent jobs requiring a 2nd Line Support Engineer 132 191 289
As % of all permanent jobs in England 0.29% 0.32% 0.61%
As % of the Job Titles category 0.32% 0.33% 0.63%
Number of salaries quoted 124 154 270
10th Percentile £29,075 £27,750 £26,250
25th Percentile £30,750 £29,750 £28,763
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% +1.56%
75th Percentile £38,750 £38,750 £38,000
90th Percentile £42,500 £45,000 £40,000
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% +1.56%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 41,013 57,017 45,519
% of permanent jobs with a recognized job title 90.71% 94.72% 95.43%
Number of salaries quoted 25,727 31,981 35,186
10th Percentile £28,250 £31,250 £32,292
25th Percentile £35,425 £42,500 £43,750
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £75,000 £76,000 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

2nd Line Support Engineer
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support Engineer job vacancy trend in England

2nd Line Support Engineer
Salary Trend in England

Salary distribution trend for 2nd Line Support Engineer job vacancies in England.

Salary distribution trend for 2nd Line Support Engineer job vacancies in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 11 November 2025.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 11 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +9 36 £33,500 +4.69% 21
South West +37 25 £33,500 +1.52% 8
Midlands +57 23 £35,000 +2.94% 14
London +28 23 £39,000 -2.50% 23
East of England +17 13 £33,500 +3.08% 4
West Midlands +56 12 £38,750 +19.23% 10
North of England +14 12 £32,500 - 12
East Midlands +20 11 £33,500 -1.47% 4
North West +20 9 £32,500 - 9
Yorkshire -7 3 - - 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 November 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 92 (69.70%) Windows
2 83 (62.88%) Microsoft 365
3 67 (50.76%) Microsoft
4 65 (49.24%) Active Directory
5 52 (39.39%) Windows Server
6 50 (37.88%) Firewall
7 47 (35.61%) Azure
8 44 (33.33%) DNS
9 41 (31.06%) Microsoft Intune
10 36 (27.27%) VPN
11 35 (26.52%) DHCP
12 32 (24.24%) Entra ID
12 32 (24.24%) Problem-Solving
12 32 (24.24%) TCP/IP
12 32 (24.24%) VMware
12 32 (24.24%) Windows 10
13 28 (21.21%) Hyper-V
14 27 (20.45%) Customer Service
15 26 (19.70%) Microsoft Exchange
16 25 (18.94%) VLAN
17 24 (18.18%) VMware Infrastructure
18 23 (17.42%) Apple
19 19 (14.39%) LAN
19 19 (14.39%) WAN
20 18 (13.64%) Linux
20 18 (13.64%) Mentoring
21 17 (12.88%) Apple iOS
21 17 (12.88%) Jamf Pro
21 17 (12.88%) Service Management
21 17 (12.88%) SharePoint

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (19.70%) Microsoft Exchange
2 17 (12.88%) SharePoint
3 5 (3.79%) IIS
Applications
1 7 (5.30%) Microsoft Office
2 3 (2.27%) Microsoft Excel
Business Applications
1 1 (0.76%) Carpe Diem
1 1 (0.76%) Dynamics CRM
1 1 (0.76%) Elite 3E
Cloud Services
1 83 (62.88%) Microsoft 365
2 47 (35.61%) Azure
3 32 (24.24%) Entra ID
4 15 (11.36%) Google Workspace
5 7 (5.30%) OneDrive
6 6 (4.55%) AWS
7 4 (3.03%) SaaS
8 1 (0.76%) Mimecast
Communications & Networking
1 50 (37.88%) Firewall
2 44 (33.33%) DNS
3 36 (27.27%) VPN
4 35 (26.52%) DHCP
5 32 (24.24%) TCP/IP
6 25 (18.94%) VLAN
7 19 (14.39%) LAN
7 19 (14.39%) WAN
8 14 (10.61%) Wi-Fi
9 11 (8.33%) VoIP
10 9 (6.82%) Wireless
11 8 (6.06%) IPsec
12 5 (3.79%) Cisco IOS
13 4 (3.03%) Internet
14 3 (2.27%) DKIM
14 3 (2.27%) DMARC
14 3 (2.27%) Remote Desktop
14 3 (2.27%) SD-WAN
15 2 (1.52%) Broadband
15 2 (1.52%) MPLS
Database & Business Intelligence
1 9 (6.82%) Amazon RDS
1 9 (6.82%) SQL Server
2 4 (3.03%) PostgreSQL
Development Applications
1 2 (1.52%) JIRA
General
1 58 (43.94%) Social Skills
2 21 (15.91%) Marketing
3 18 (13.64%) Law
4 14 (10.61%) Manufacturing
5 8 (6.06%) Finance
6 6 (4.55%) Electronics
6 6 (4.55%) Public Sector
6 6 (4.55%) Telecoms
7 5 (3.79%) Advertising
7 5 (3.79%) Games
8 4 (3.03%) Dutch Language
8 4 (3.03%) French Language
8 4 (3.03%) Spanish Language
9 2 (1.52%) Legal
10 1 (0.76%) Automotive
10 1 (0.76%) Financial Institution
10 1 (0.76%) Front Office
10 1 (0.76%) German Language
10 1 (0.76%) Presentation Skills
10 1 (0.76%) Retail
Miscellaneous
1 26 (19.70%) Driving Licence
2 7 (5.30%) iPhone
3 6 (4.55%) Onboarding
4 5 (3.79%) Clustering
5 3 (2.27%) Smartphone
6 2 (1.52%) iPad
6 2 (1.52%) Self-Motivation
7 1 (0.76%) Client/Server
7 1 (0.76%) Hedge funds
7 1 (0.76%) IoT
7 1 (0.76%) Mobile App
7 1 (0.76%) Team-Oriented Environment
7 1 (0.76%) Video Conferencing
Operating Systems
1 92 (69.70%) Windows
2 52 (39.39%) Windows Server
3 32 (24.24%) Windows 10
4 18 (13.64%) Linux
5 17 (12.88%) Apple iOS
6 15 (11.36%) Android
6 15 (11.36%) Mac OS
7 8 (6.06%) Windows Server 2019
8 7 (5.30%) Windows Server 2016
9 3 (2.27%) Windows Server 2012
Processes & Methodologies
1 32 (24.24%) Problem-Solving
2 27 (20.45%) Customer Service
3 18 (13.64%) Mentoring
4 17 (12.88%) Service Management
5 15 (11.36%) Configuration Management
5 15 (11.36%) Infrastructure Engineering
5 15 (11.36%) ITIL
5 15 (11.36%) Mobile Device Management
6 13 (9.85%) Cybersecurity
6 13 (9.85%) DevOps
6 13 (9.85%) Service Delivery
7 12 (9.09%) ITSM
8 10 (7.58%) Continuous Improvement
9 9 (6.82%) Migration
10 7 (5.30%) Asset Management
10 7 (5.30%) Collaborative Culture
11 6 (4.55%) Business Intelligence
11 6 (4.55%) Digital Marketing
11 6 (4.55%) Programme Management
11 6 (4.55%) Remote Monitoring and Management
Programming Languages
1 15 (11.36%) PowerShell
2 5 (3.79%) Bicep
3 4 (3.03%) SQL
Qualifications
1 16 (12.12%) SC Cleared
1 16 (12.12%) Security Cleared
2 9 (6.82%) Microsoft Certification
3 6 (4.55%) BPSS Clearance
3 6 (4.55%) Degree
4 5 (3.79%) A+ Certification
4 5 (3.79%) ACMT
4 5 (3.79%) Computer Science Degree
4 5 (3.79%) VMware Certified Professional (VCP)
5 4 (3.03%) MCP
6 1 (0.76%) DBS Check
6 1 (0.76%) MCITP
Quality Assurance & Compliance
1 17 (12.88%) SLA
2 5 (3.79%) Cyber Essentials
3 3 (2.27%) GDPR
4 2 (1.52%) ISO 9000
System Software
1 65 (49.24%) Active Directory
2 28 (21.21%) Hyper-V
3 24 (18.18%) VMware Infrastructure
4 5 (3.79%) Docker
4 5 (3.79%) VMware ESXi
5 3 (2.27%) Firmware
5 3 (2.27%) Virtual Desktop
Systems Management
1 41 (31.06%) Microsoft Intune
2 17 (12.88%) Jamf Pro
3 15 (11.36%) SCCM
4 9 (6.82%) Autotask
5 5 (3.79%) Kubernetes
5 5 (3.79%) MaaS360
5 5 (3.79%) vCenter Server
6 4 (3.03%) FortiGate
7 3 (2.27%) Active Directory Federation Services
Vendors
1 67 (50.76%) Microsoft
2 32 (24.24%) VMware
3 23 (17.42%) Apple
4 16 (12.12%) Sophos
5 15 (11.36%) Samsung
6 11 (8.33%) Google
7 10 (7.58%) Veeam
8 8 (6.06%) Cisco
9 6 (4.55%) ConnectWise
9 6 (4.55%) SAP
10 5 (3.79%) Datto
10 5 (3.79%) McAfee
10 5 (3.79%) Oracle
10 5 (3.79%) ServiceNow
11 3 (2.27%) Adobe
11 3 (2.27%) Freshdesk
11 3 (2.27%) Fujitsu
12 2 (1.52%) Fortinet
12 2 (1.52%) iManage
12 2 (1.52%) Intapp