Windows 11 Service Desk Call Handler

Join Our Team as a Windows 11 Service Desk Call Handler! Working within the Thames Valley Police Force.

Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills.

Contract Type: Temporary
Daily Rate: £150 per day (Umbrella)
Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm
Contract End Date: March 31, 2026
Location: Hybrid working available!

**Please note this role will be subject to Police Vetting and you will need to have resided within the UK for a minimum of 3 Years**

What You'll Do:

As a Service Desk Call Handler, your primary goal will be to provide exceptional support, advice, and guidance to our end users. You will be the first point of contact for resolving incidents and managing service requests. Here's a snapshot of your key responsibilities:

• analyse and diagnose technical issues within agreed service levels.
• Engage with ICT technical support teams to ensure timely resolution of incidents.
• Communicate updates and provide quality service to end users, ensuring satisfaction.
• Manage incidents in line with organisational policies and ITIL processes.
• Take ownership of the incident lifecycle, ensuring excellent customer feedback.

Who You Are:

We're looking for candidates who are:

• Experienced in a service desk or technical environment.
• Strong communicators, both written and verbal, with a customer-focused approach.
• Problem solvers who can think logically and maintain accuracy in fast-paced situations.
• Team players who are adaptable and can work independently when needed.
• Committed to ongoing professional development in ICT.

Why Join Us?

We pride ourselves on creating a supportive and engaging work environment where you can grow and thrive. Enjoy fantastic perks including:

Hybrid Working: Balance your work and home life efficiently.
Professional Development: Enhance your skills with continuous training and support.
Dynamic Team Environment: Collaborate with talented professionals who are eager to innovate.
Competitive Daily Rate: Earn £150 daily while making a significant impact.

Ready to Make a Change?

If you're excited about technology and ready to take on this rewarding role, we want to hear from you! Apply now to become a vital part of our Service Desk team and help us deliver outstanding public services.

Don't miss this opportunity to embark on a fulfilling journey with us!

How to Apply:
Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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