IT SUPPORT APPRENTICE

As an IT Helpdesk Engineer, you will play a crucial role in ensuring the smooth operation of our client’s technology infrastructure. You will work closely with other team members, respond to support requests, and contribute to project initiatives from the office and at client sites.

Responsibilities:

• Respond promptly to client enquiries via phone, email, or in-person
• Diagnose and troubleshoot hardware, software, and network issues
• Escalate complex problems to senior technicians or relevant teams
• Maintain accurate records of incidents and resolutions

Team Collaboration:

• Collaborate with the rest of the Technical Support team to resolve technical challenges
• Participate in team meetings, knowledge sharing sessions, and training
• Contribute to the development of best practices and standard operating procedures

Client Site Project Work:

• Assist in deploying and configuring hardware and software solutions at client locations
• Conduct system upgrades, installations, and migrations
• Provide on-site support during project implementations
• Ensure client satisfaction by delivering high-quality service

Documentation:

• Create and update technical documentation, including user manuals and troubleshooting guides
• Maintain an inventory of hardware, software licenses, and peripherals

Security and Compliance:

• Adhere to security protocols and policies
• Assist in maintaining compliance with industry standards (e.g., GDPR)

Benefits:

• Staff Benefits Scheme
• Staff Pension Scheme
• Cycle to work scheme
• A starting annual holiday allowance of 20 days increasing to 25 days

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)