Job Vacancy

IT Apprenticeship

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We’re looking for an IT Apprentice to join our friendly team. You don’t need loads of experience - what matters most is your energy, curiosity, and enthusiasm to learn. If you’ve got a real interest in technology and a positive attitude, we’ll give you the training and support to grow your skills and build a future in IT.

Role

  • Solving network connectivity issues using remote systems
  • Managing service tickets and customer requests
  • Answering telephone and email support requests
  • Communicating with customers
  • Completing the initial diagnosis of support cases and network events and either resolving to the customers satisfaction using documented processes and procedures or escalating as necessary

Training

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
8am - 5pm Monday to Friday
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Friday, 17th October 2025
Start Date
Saturday, 18th October 2025

Desired Skills

  • Communication skills
  • Customer care skills
  • Team working

Qualifications

  • English GCSE, grade 5 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

EVOLVING NETWORKS LTD
To enable successful digital transformation by changing the way organisations procure and manage network connectivity, through innovative software and a sophisticated service delivery model. We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.
Company
EVOLVING NETWORKS LTD
Location
7 COMMERCE ROAD, LYNCH WOOD, PETERBOROUGH, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted
Apply Now
Apply Now
Company
EVOLVING NETWORKS LTD
Location
7 COMMERCE ROAD, LYNCH WOOD, PETERBOROUGH, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted