IT Apprenticeship
Role
- Help set up and manage user accounts, including password resets and access permissions
- Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365
- Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system
- Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed
- Install, set up, and update laptops, servers, and software (both in the office and remotely)
- Learn how to solve problems using Microsoft 365 tools, remote support, and basic scripting
- Gain experience with wired and wireless networks, including taking part in a new server room and network setup
- Work with Microsoft 365 cloud services and data centres to support business systems
Training
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- 9am-5pm Monday to Friday (Flexible hours available)
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 13th October 2025
- Start Date
- Monday, 20th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 5 (Essential)
About the Employer
- Company
- QUORUM DEVELOPMENTS LTD
- Location
- SUITE F1, EXPLORER 2, THOMAS WRIGHT WAY, SEDGEFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted
- Company
- QUORUM DEVELOPMENTS LTD
- Location
- SUITE F1, EXPLORER 2, THOMAS WRIGHT WAY, SEDGEFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted