Customer Service Practitioner Apprentice

CORE RESPONSIBILITIES
Customer Support & Communication
Act as a first point of contact for clients and applicants via phone, email, and online platforms.
Handle enquiries professionally, providing clear and accurate information.
Prepare and send performance updates to clients, highlighting results and improvements.
Escalate issues or queries to the appropriate team where needed.

Job Advertising & Application Monitoring
Format and publish job adverts using the Reach ATS and external job boards.
Review and refine advert text to meet client requirements and branding standards.
Monitor applications, follow up on incomplete submissions, and record responses.

Candidate Engagement
Search candidate databases to identify suitable applicants for roles.
Contact candidates to promote opportunities and encourage applications.
Keep accurate records of search outcomes and candidate interactions.

Process & System Support
Record all activity accurately in internal systems, following company processes.
Support wider team tasks such as data entry, filing, and updating records.
Assist with basic marketing, helpdesk, or social media activities as required.

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Creative
• Customer care skills
• Initiative
• IT skills
• Organisation skills
• Problem solving skills
• Team working

• English GCSE or equivalent, grade 4 (Essential)
• Maths GCSE or equivalent, grade 4 (Essential)