IT Helpdesk Apprentice
Are you eager to start a career in IT? We're looking for a friendly, energetic team player who’s focused on career growth and personal development. Our small supportive team is excited to help the next IT apprentice thrive. Could that be you? Are you looking to kickstart your career in IT? Look no further than Snap IT.
Role
- Provide 1st line technical support to clients via phone, email, and remote access tools
- Assist with troubleshooting software and hardware issues
- Support and setup of new users and leavers for our clients
- Help maintain and monitor client systems, backups, and security tools
- Document activities and contribute to the internal KB
- Participate in training and development activities as part of your apprenticeship
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday - Friday, 8.30am - 5.00pm (1-hour unpaid lunch)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
SNAP. GROUP (IT) LTD
"Does your current provider take ages to reply, and doesn't help you when you need it most? We help businesses in Norfolk, and further away not only with the day to day IT issues but more. We're changing the way IT Support is done, for the better."
- Company
- SNAP. GROUP (IT) LTD
- Location
- Rosebery Business Park, Mentmore Way, Poringland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- SNAP. GROUP (IT) LTD
- Location
- Rosebery Business Park, Mentmore Way, Poringland, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted