1 to 25 of 28 ITIL Jobs in Berkshire

of Windows and/or macOS operating systems Understanding of basic networking concepts Experience with Javascript, HTML, XML, and web services (REST API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows More ❯

of Windows and/or macOS operating systems Understanding of basic networking concepts Experience with Javascript, HTML, XML, and web services (REST API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows More ❯

with both technical and non-technical stakeholders. Proven decision-making skills and the ability to balance operational, commercial, and customer needs. Understanding of IT and OT delivery approaches. (e.g., ITIL, Agile, Waterfall, Lean). Self-motivated, detail-oriented and able to work under pressure. Desirable qualifications and experience Microsoft Certified Solutions Associate (MCSA) - Server, SQL, SCCM. Microsoft Applied Skills - Administer More ❯

to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management More ❯

to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management More ❯

teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the More ❯

the IT sector Desirable skills: Good knowledge of remote control technology/applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

of IT infrastructure and network topology Comfortable with working flexible hours, including shift and potential on call responsibilities Security Clearance or willingness to undergo the clearance process is required ITIL certification is preferred but not essential Proficiency in Microsoft Office skills, Email, Word, and Excel Personal Skills: Self-motivated Able to work independently and take initiative with minimal supervision A More ❯

administration (Compellent, NAS/iSCSI), Hyper-V clusters, Microsoft Failover clustering Backup management, monitoring systems (PRTG), build image maintenance, and infrastructure decommissioning PowerShell scripting for automation and infrastructure management ITIL foundation knowledge Why this role? Competitive salary + discretionary bonus 25 days holiday + pension + life assurance Flexible benefits scheme covering health, wellbeing, and lifestyle perks Hybrid working with More ❯

administration (Compellent, NAS/iSCSI), Hyper-V clusters, Microsoft Failover clustering * Backup management, monitoring systems (PRTG), build image maintenance, and infrastructure decommissioning * PowerShell scripting for automation and infrastructure management * ITIL foundation knowledge Why this role? * Competitive salary + discretionary bonus * 25 days holiday + pension + life assurance * Flexible benefits scheme covering health, wellbeing, and lifestyle perks * Hybrid working with More ❯

Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes. Skills/Experience Proven industry experience working as an IT Business Analyst Experience of utilising business analysis methodologies, tools, and techniques. Knowledge of the software development lifecycle (SDLC) and More ❯

support with many years' experience in a variety of systems and technologies. Experience building and leading teams of highly skilled engineers that deliver high-quality service Strong understanding of ITIL and how to pragmatically apply it in a digital world Advocate for Continuous Integration and Continuous Delivery. Specialist in Agile, lean and DevOps with keen interest in open-source technologies More ❯

Location: Slough Salary: £40,000 + £2600 car allowance + Bupa (family cover) Our client, a blue-chip, well-respected company is looking for an IT Business Analyst, with ITIL knowledge, if successful you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with More ❯

Essential skills/experience you'll need Recognised internally and externally for knowledge and expertise in areas of Capacity and Availability Management/Service Continuity Strong working knowledge of ITIL (3 or 4) or equivalent qualification Demonstrates a broad outlook and ability to think on medium to long-term horizons Demonstrates ability to 'think on feet' anticipate complications and establish More ❯

Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯

Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯

applications. Must have Amdocs Cramer 8.0 experience including customisations, Task engine, Delivery Engine, Resource planner, Route finder. Should have a good understanding of the industry standards and models; eTOM, ITIL, PMBOK. Experience in multi-vendor solution development delivering requirements to multiple sponsors through a common platform. High level of experience and knowledge to deliver projects and able to personally undertake More ❯

qualification (or studying for) or equivalent experience NVQ or similar qualification in Management or Business E Willingness to undertake training and learning programmes and apply these within the workplace. ITIL Foundation/Practitioner or similar qualification E PRINCE2 Foundation/Practitioner or similar qualification Personal Skills Essential Good communicator listener, clear, concise, coherent, patient Good presentation and accuracy of work More ❯

experience in leading IT Security activities in complex, multi-site environments that have operational technology elements. CISSP (Certified Information Systems Security Professional) Microsoft certifications and/or network qualifications ITIL Foundation Must have a sound knowledge of risk management, compliance frameworks, integrating security into projects, developing and monitoring indicators and executing action plans. Must have a sound knowledge of risk More ❯

3rd parties, including conflict resolution due to changing priorities. Experience of using common information security management frameworks, such as NIST, PCI, GDPR, ISO Series, OWASP the IT Infrastructure Library (ITIL), the ISF Standards of Good Practice (SoGP) and ISACA's Control Objectives for Information and related Technology (COBIT) frameworks. Actively represent the security organisation within business project initiatives, providing technical More ❯

Previous experience in a similar role, with the ability to adapt in a dynamic environment. Strong team player with a supportive attitude. Experience with best practice frameworks such as ITIL/COBIT, and industry or academic credentials in risk management. More ❯

and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You’ll be expected to bring both technical … thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Circa £40,000 (depending More ❯

for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification. Have proven working knowledge of Microsoft Software/Salesforce/D365 F&O/Power Apps & Automation/SQL/Sharepoint/O365 products/Collaboration Tools. Have an … successful delivery of outcomes. Be able to develop and share knowledge with other team members and promote a performance-based culture within the team. Experience of IT Governance and ITIL processes including Change & Release management. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work More ❯