25 of 25 Problem Management Jobs in Berkshire

collaborative, team focused culture. You will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across … identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to … root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support audits, reviews, and process improvements to maintain a fit for purpose and compliant Problem Management function. Service Delivery More ❯

resolver teams within the Technology team. Contribute towards the maintenance and upkeep of the ED&F Man knowledge base for documented process, routine tasks and incident resolutions. Support the problem management function in the root cause analysis of incidents and problems. Skills and Experience Experience working in an IT Service Desk or similar support function. Excellent communication skills … collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance … essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration. Our Commitment We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

before starting work (required) Expected qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid working available Good customer service … operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change … Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Driving license essential Must meet requirements to become SC cleared Desirable Skills: Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT Service Now - SQL, NetBackup, Rubrik Windows 2016 2019, Oracle Benefits: A supportive, diverse and More ❯

before starting work (required) Expected qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid working available Mandatory Skills and … operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change … Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Must meet requirements to become SC cleared Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT Service Now - SQL, NetBackup, Rubrik Windows 2016 2019, Oracle A supportive, diverse and global team with a brilliant culture. More ❯

initiatives to automate infrastructure, enhance system observability, and drive the transformation of our IT operations. What are we looking for? Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field 7+ years of experience in IT departments or a relevant field 3+ years in a leadership, SRE, DevOps, or systems engineering role. A seasoned professional … deep understanding of Site Reliability Engineering (SRE) principles, DevOps best practices, and cutting-edge technologies. Strong analytical, interpersonal, and organizational skills with a proven track record in issue and problem management in a multicultural and global environment. Proficiency with cloud platforms and experience in configuration management, scripting, and monitoring and observability tools. Understanding of business processes, change … management, and ITSM processes, including service level management and reporting. Excellent communication skills and the ability to work collaboratively with cross-functional teams. What will be your key responsibilities? Systems Reliability Engineering Senior Lead is to ensure that the technology stack being deployed and its ability to be supported accordingly with the business requirements, the focus is in More ❯

be to ensure seamless service delivery to our complex customer base. You’ll collaborate closely with cross-functional teams, manage critical infrastructure, and drive operational excellence. Responsibilities: Service Delivery Management : Lead and manage the end-to-end service delivery process, ensuring high-quality services are provided to our complex customers. Develop and maintain strong relationships with key stakeholders, understanding … Drive innovation and efficiency via automation and deployment of new technologies Promote the development of an DevOps culture within the team to continuously strive for improvement. Infrastructure and Systems Management : Oversee the design, deployment, and maintenance of the infrastructure, in line with Orange strategic value propositions. Ensure the comprehensive hand-over to operations is performed for all services in … new products, even if not entirely productised, by promoting an agile approach towards service delivery. Ensure robust security measures are in place to protect customer data and systems. Vendor Management and Procurement : Collaborate with Orange sourcing and vendors to negotiate contracts, manage service-level agreements (SLAs), and optimize costs. Support Sourcing in the evaluation and selection of technology solutions More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

point for First and Second line support across EMEA Segments, with a particular focus on Major Incident Management. Additional requirements: 2-4 essential skills such as experience in incident management, customer service, automation, or ITIL processes; 1-3 nice-to-haves like specific certifications or experience in digital transformation. What will be your key responsibilities? Major Incident Management : Ensure major incidents are identified, prioritized, and managed within EMEA in line with Mars policies and procedures. Ensure Major Incident Prevention actions progress and leverage Problem Management processes. Stakeholder management - provide regular status updates on all Major Incidents. Support the Mars follow-the-sun operating model, participate in out-of-hours IM and MIM on-call … automation opportunities to reduce manual efforts. Contribute to the Digital IT Transformation Programme, moving from traditional channels to digital channels. Use data to drive decisions, apply Design Thinking and Problem-Solving methodologies, ensure security compliance, and leverage Problem Management for root cause analysis and long-term fixes. Service Operations : Provide operational excellence within Digital Technologies. Conduct service More ❯

on the needs of clinical trials/programs and internal or external stakeholders. • Lead projects and/or workstreams actively engaging team members from start to closure • Use project management tools for lean execution of a project • Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties • Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing • Support integrations landscape and validation needs • Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy • Participate in strategy projects implementing new solutions • Ensure implementation follows the landscape strategy • Create and review … standards and timelines that are consistent with business needs. • Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems • Change management – understand how to cope with change and influence/motivate others to deal with change • Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

portfolio, delivering reliable cost reporting and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the Cloud Management process. Engaging and building relationships with external 3rd party support partners as … needed for system maintenance/support/troubleshooting We’re looking for an FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and you’ll have previously supported and developed Azure and/or AWS. Experience with infrastructure as code (ARMBicepTerraform). Experience with scripting and command line More ❯

on the needs of clinical trials/programs and internal or external stakeholders. Lead projects and/or workstreams actively engaging team members from start to closure Use project management tools for lean execution of a project Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing Support integrations landscape and validation needs Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy Participate in strategy projects implementing new solutions Ensure implementation follows the landscape strategy Create and review … standards and timelines that are consistent with business needs. Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems Change management understand how to cope with change and influence/motivate others to deal with change Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

you will be responsible for: Day-to-day DC Operations • Lead the successful operations of the Aldermore Group data centre environments. • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities • Responsible Financial Budgeting for all … on-premises hosted services. • Site level Procurement • Site Risk Management • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Maintain all documentation in an ‘audit ready’ state • Capacity management including power, floor space and assisting with forecasting loadings. … Change management approval site level responsibility. • Support the CTO team with Incident and problem management. • Assist with hardware replacements, RMA tasks • Managing new and existing business requirements • Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. • Encourage cross departmental collaborative working and lead by example More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex … space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a booming security sector A culture that values More ❯

Delivery projects, ensuring program goals are reached Manage budget and funding channels for maximum productivity What you’ll be doing... This role will be focused on the technical project management of our international Private 5G Network projects. This role requires a mix of organizational, technical, and consultative skills. A successful resource will have a knack for building relationships with … sales teams, internal and external technology partners, product managers, and third parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. A successful candidate will have the ability to manage internal and external stakeholders at all levels in an organization. … to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. Bachelor's degree in computer sciences, technology management, business management, or similar. Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. Project management certifications including PMP, ITIL, Prince2 More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯

the ability to work both on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on … customised processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business … schemas, tables, etc) is strongly desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional Systems is desirable but not More ❯

the ability to work both on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on … customised processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business … schemas, tables, etc) is strongly desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional Systems is desirable but not More ❯

hardware, software, and network issues; escalate as needed to second-line or third-party support. Act as an escalation point for complex or unresolved incidents and service requests. Support problem management by identifying and documenting root causes and workarounds. Offer technical guidance and training to users, and maintain support documentation (FAQs, manuals). Monitor IT systems and service More ❯

reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic and skilled professional to join … office operations. Debug and troubleshoot technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready to transform support, drive effort More ❯

Project Manager, Initial 5 month contract and the position will be hybrid with visits required to Reading and other travel. This role will be focused on the technical project management of the clients international Private 5G Network projects. You will work closely with sales teams, internal and external technology partners, product managers, and third parties to build and deliver … successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. You will need: 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof … on the technical environment. Project management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience.. Experience in project planning and providing leadership. Willingness to travel up to 50%. Even better if you have: 10+ years of Professional Services project delivery leadership. Proven success with complex Private 5G deployments. Proven ability to engage More ❯

dedicated employees serving clients across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management activities. Additionally, you'll actively … by the NSOC meet customer and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo Alto and Cisco ASA Extensive More ❯