4 of 4 Customer Engagement Jobs in Buckinghamshire

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on...Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses to … the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management).Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement.Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

key datasets (e.g., Deal data), ensuring accurate mapping and consistency. Workflows, Sequences & Automation Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys. Continuously review and update automations to ensure relevance and effectiveness. Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date. … Optimize chat workflows to enhance lead capture and customer engagement. Contribute to maintaining comprehensive documentation of automated customer journey processes. Reporting & Optimisation Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity. Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue … and one-on-one coaching to improve adoption and best practice usage across teams. Provide responsive support, addressing user issues and offering clear guidance on CRM functionality. Collaboration & Stakeholder Engagement Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges. Collaborate with internal teams and departments to develop CRM-based More ❯

and professionals relevant to the project. Key Responsibilities: Act as a technical and solution specialist able to support the sales team's requirements and develop the relationship with the customer, inspiring confidence in our client's ability to understand their needs and deliver an unparalleled service level. Understand and evaluate the technical needs of a customer, focusing on … best technology to achieve within budget, the customer journey and the effective maintenance of solutions. Work with the project team to deliver proof of concept, revisions and deployment solutions to customers via meetings, calls and on site when required Ownership of high level diagrams on system design demonstrating solution capabilities Deliver customer consultancy on solution design including road … similar industry. You will have a working understanding of AV solutions, their design, installation and testing and of current AV technologies including; digital signage, display technology, interactive technologies for customer engagement. A working experience and understanding of all current media playback solutions like Brightsign, Nexmosphere sensor solutions and Web based HTML/Javascript applications is highly desirable. A comprehensive More ❯

and professionals relevant to the project. Key Responsibilities: Act as a technical and solution specialist able to support the sales team's requirements and develop the relationship with the customer, inspiring confidence in our client's ability to understand their needs and deliver an unparalleled service level. Understand and evaluate the technical needs of a customer, focusing on … best technology to achieve within budget, the customer journey and the effective maintenance of solutions. Work with the project team to deliver proof of concept, revisions and deployment solutions to customers via meetings, calls and on site when required Ownership of high level diagrams on system design demonstrating solution capabilities Deliver customer consultancy on solution design including road … similar industry. You will have a working understanding of AV solutions, their design, installation and testing and of current AV technologies including; digital signage, display technology, interactive technologies for customer engagement. A working experience and understanding of all current media playback solutions like Brightsign, Nexmosphere sensor solutions and Web based HTML/Javascript applications is highly desirable. A comprehensive More ❯