17 of 17 Service Delivery Jobs in Buckinghamshire

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Head of L&D Service Delivery & Customer Success Compensation: £60k+ (depending on experience) + performance related bonus + early-stage equity (EMI scheme) Overview Are you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company helping humans work their best lives? At Prime8 Academy, our … of initiative and want their work to make a positive difference to the lives of others. The Role: Shape the Future of Work with Us As our Head of Service Delivery, you’ll be both a hands-on builder and a future leader. You’ll work directly with the CEO and co-founders to shape how Prime8 delivers … for clients and how the company scales. This is not just a delivery role - it’s your chance to help define how a start-up is built and grows. You will own delivery excellence today, while helping architect the systems, processes, and culture that will power Prime8 for tomorrow. What you’ll be doing: Manage onboarding and delivery More ❯

our team and help us make the digital world more secure - together we are shaping the future of IT security. Tasks Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability. Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption. Lead the opening … of new data center instances globally, including due diligence, procurement, setup, and audits. Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives. Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures. Requirements Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations. Proven ability … DSS). Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments. Experience with problem solving, incident analysis, and operational logging in secure service settings. Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems. Strong communication, documentation, and collaboration skills in English, with a customer-focused and security More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify … and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that … foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements. Develop new or enhance existing reports to add value to the Field teams operations. Perform thorough More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

umbrella) Duration: 12 months A newly appointed CIO is driving a major transformation to modernise and commercialise technology operations. As Head of Technology Operations , you’ll take ownership of service delivery, infrastructure and business systems — leading the move from a legacy, ITIL-led environment to a modern, service-based and customer-centric model . You’ll help … a Microsoft environment (Azure, M365, Windows Server) , you’ll ensure operational excellence while building the foundations for a DevOps-enabled future. You will: Lead and modernise Technology Operations across Service Desk, Infrastructure and Business Systems Embed a service-first, commercial culture that delivers tangible business value Drive efficiency, automation and process improvement Partner with Security, Product and Transformation … teams to deliver strategic change You: An experienced Technology Operations leader with deep Microsoft expertise and a track record of transforming legacy environments into customer-focused, service-led operations. More ❯

with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain … customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We More ❯

Portfolio team Part of the Tech & Services division at Softcat, the Services Governance & Portfolio department is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. This includes the management, simplification, and articulation, both internally and externally, of our capabilities to deliver the broadest portfolio aligned to … budget YoY Acting as a permanent member of the Tech Tower Councils, representing key stakeholders in the councils and related meetings, providing clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity … with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation, and innovation Staying on top of technology trends & developments including those of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking More ❯

A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe. We are seeking a proactive and detail-oriented Client Service Executive to serve as the primary point of contact for their clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. Salary of £25,000 plus discretionary company … issues, acting as a liaison for internal updates and communicating these to clients Client Relationship Management Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery Manage client accounts, monitoring progress and promptly addressing any issues or concerns Prepare and deliver reports, proposals, demonstrations, and training Identify opportunities for upselling or cross-selling More ❯

A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe. We are seeking a proactive and detail-oriented Graduate Client Service Executive to serve as the primary point of contact for their clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. This role would suit a recent … issues, acting as a liaison for internal updates and communicating these to clients Client Relationship Management Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery Manage client accounts, monitoring progress and promptly addressing any issues or concerns Prepare and deliver reports, proposals, demonstrations, and training Identify opportunities for upselling or cross-selling More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site 178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

and identify issues proactively. • Investigate and resolve performance, networking, or application related incidents. • Support backup, disaster recovery, and business continuity processes. • Participate in an on-call rota to maintain service availability outside standard hours. Documentation, Collaboration, and Process Improvement • Document technical procedures, system changes, and customer configurations clearly and accurately. • Collaborate with European teams to ensure consistent service More ❯

growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding, and innovation while supporting the More ❯