1 to 25 of 76 Customer Experience Jobs in Central London

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop talent within the Data & AI … community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client needs and organizational objectives. Industry and Business Acumen: A solid understanding of global economic, technological More ❯

and data services sectors. You’ll work at the intersection of product architecture, cloud strategy, data platforms, and AI-enabled digital delivery, shaping the future of content, commerce, and customer intelligence. What You’ll Do Work with global media and information services clients to deliver end-to-end digital product strategies, cloud-native architectures, and transformation roadmaps. Design and … and delivery of next-gen cloud and data solutions, using platforms like Azure, AWS, Snowflake, and Databricks. Collaborate with multidisciplinary teams to deliver scalable solutions that power real-time customer experiences, intelligent decisioning, and monetisation models. Provide architectural leadership and technical coaching across client and consulting teams. Develop playbooks, standards, and architectural governance frameworks to drive consistency, resilience, and … innovation at scale. What We’re Looking For Strong experience in digital product architecture, software development, and technology strategy, ideally within content/media, analytics platforms, or information services. Knowledge of platforms and practices used in media and data-rich environments. Consulting experience preferred, especially where you've advised on product scaling, cost efficiency, or platform modernisation. Technical More ❯

ultimately deliver better outcomes for businesses and individuals. Our focus lies in two key areas: AI for Insurance Technology (InsurTech) - driving automation, predictive analytics, claims management, fraud detection, and customer experience through AI-driven solutions. AI for Legal Technology (LegalTech) - transforming case management, document analysis, legal research, contract review, and compliance through cutting-edge AI capabilities. Responsibilities Product … You will define and communicate a clear product vision that aligns with the company’s objectives. This will involve conducting thorough market research and competitor analysis to identify trends, customer needs, and opportunities for innovation. Product Roadmap Ownership You will develop and maintain detailed product roadmaps, ensuring that features and enhancements are prioritised based on business value, customer … will remain informed about emerging AI technologies, regulatory developments, and industry trends to ensure the product remains competitive, relevant, and innovative. The Successful Candidate: ESSENTIAL Manager level with demonstrable experience of delivering software solutions Strong communication skills, stakeholder management and client facing experience Bachelor's degree or equivalent 5+ years of experience in Product Ownership or relevant More ❯

a background in ATL media, media analytics and operations or large-scale performance marketing, and apply this to develop processes and tools that turn complex workflows into simple, delightful customer experiences. You have a mix of strategic vision and hands-on project management skills, and are comfortable embracing ambiguity. Your ability to quickly understand the business context and priorities … multiple priorities at the same time. You are able to work autonomously, adept at building positive relationships across a wide range of teams, functions and locations, and have demonstrable experience in stakeholder engagement. We are looking for someone who is highly organized and comfortable working in a fast-moving, dynamic and data driven environment. This role is based at … media agency, internal and external measurement partners across Europe and US central team, aligning measurement project and supporting data collection, acquisition and validation. BASIC QUALIFICATIONS 6+ years relevant professional experience in media planning, media finance or media buying. Have experience in media research, insights or data analytics. Robust technical knowledge of media buying and reporting systems. Solid understanding More ❯

user trust models and permission frameworks for AI actions taken on behalf of users. Work with engineers to establish testing and evaluation protocols specific to LLM-based products. User Experience & Market Research Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions. Design voice personalization, emotional intelligence features, and sensitive onboarding … understand target audience pain points and existing solutions. Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture. Analyze user feedback and … usage data to inform product decisions and prioritize feature enhancements. Stakeholder Management & Business Impact Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al. Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value. Track metrics across user engagement, AI More ❯

user trust models and permission frameworks for AI actions taken on behalf of users. ? Work with engineers to establish testing and evaluation protocols specific to LLM-based products. ? User Experience & Market Research ? Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions. ? Design voice personalization, emotional intelligence features, and sensitive onboarding … understand target audience pain points and existing solutions. ? Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture. ? Analyze user feedback and … usage data to inform product decisions and prioritize feature enhancements. Stakeholder Management & Business Impact ? Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al. ? Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value. ? Track metrics across user engagement, AI More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯

website: https://indigital.marketing/Who we’re looking for – at a glance: Expert in marketing-focused data science, comfortable developing LTV, attribution, and propensity models Hands-on experience building robust data pipelines, BI dashboards, and clean reporting layers Passionate about connecting the dots between data, customer behaviour, and strategic decisions Skilled communicator with experience presenting … in learning others. The full scope of the role will flex depending on your strengths. Key responsibilities: Modelling & Data Science: Develop LTV, propensity and attribution models to support growth, customer experience, and paid media Build MMM and bespoke models in response to client needs Ensure outputs are practical, explainable and drive business decisions Reporting & Data Visualisation: Define reporting … creative Lead or support trading and insight meetings with clients Help teams across In Digital and our clients make better, more data-informed decisions A bit about you: Solid experience in at least three of the key responsibility areas above Hands-on with tools like SQL, Python/R, BigQuery, Snowflake or similar Proficient in BI tools like Looker More ❯

conversion metrics Oversee the setup and optimisation of tracking using leading analytics tools like GA4 and GTM Translate complex datasets into clear, actionable insights for marketing, product, and user experience teams Partner with tech teams to ensure robust tracking and data quality across platforms Support testing and experimentation frameworks (e.g. A/B testing) and work on campaign attribution … initiatives Enable internal stakeholders to make informed, data-led choices Ideal Candidate: Hands-on experience with GA4 and Google Tag Manager implementation Confident working with large datasets; experience with cloud-based analytics tools such as BigQuery is valuable Proven ability to deliver analytical solutions in ecommerce or retail-focused environments Comfortable presenting data findings to both technical and … scheme Flexible hybrid working options Ready to shape the digital future of a leading retailer? This is your opportunity to join a company investing heavily in data, technology, and customer experience. Apply now or get in touch for a confidential conversation. More ❯

framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform performance … and FX considerations, to ensure compliant and cost-effective settlement. Qualifications Bachelor’s degree or above in International Trade, E-commerce, Marketing, or a related field. Minimum 5 years’ experience in cross-border e-commerce, marketplace operations, or merchant platform management, with proven success in POP or third-party seller ecosystem development. Deep knowledge of the full e-commerce … rules, and EU/UK digital commerce regulations. Strong analytical and planning skills; proficient in Excel, Power BI, or similar data tools. Excellent communication and stakeholder management abilities, with experience in multicultural team environments. Fluent in English (required); Mandarin proficiency is a plus. What We Offer A high-impact role in shaping JD.com’s marketplace expansion strategy in Europe More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … use of Smartsheet within their business. Identify opportunities for follow-on work to expand Smartsheet’s footprint through good relationships with our customers and awareness of their businesses. Provide customer training sessions to increase their level of knowledge. Experience and Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. … years of experience in project management, consulting, or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Native or fluent English Language Ability to work collaboratively in a team-oriented environment. 1-2 years' experience with Smartsheet's processes and tools Knowledge of CWM, CRM, analytics, or process automation tools. Entrepreneurial mindset with More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

Provider in the M+E space As the Head of Engineering, you will be responsible for overseeing the technical operations of managed cloud services, ensuring high- quality delivery and exceptional customer experiences. You will lead a team of skilled DevOps and Cloud Systems Engineers, manage escalations and complex situations, and collaborate with cross-functional teams to continuously improve the service … and refine DevOps best practices, automation, and CI/CD pipelines to enhance service delivery. Own resource management and planning to ensure suitable capacity to deal with workload fluctuations. Customer Engagement & Escalation Management: Overseeing project-based engineering and ensuring the highest quality of work across your staff, when executing change requests for existing customers or large-scale Professional Services … cloud projects. Act as the technical escalation point for complex customer issues, ensuring timely and effective solution. Collaborate with Customer Success and Support teams to communicate with senior customer stakeholders, manage expectations, and maintain strong customer relationships. Provide proactive communication and updates to customers on service issues and remediation plans. Strategic Collaboration & Innovation: Work closely with More ❯

Senior Valuations Analyst Hybrid – London £70k + Bonus + Benefits Ref: J12982 About the Company Think ethical consumer lending. Fair, transparent, and focused on great customer experience. This fintech is reshaping the space across multiple products and would love to welcome a senior valuations analyst, who leads with modelling and brings the commercial thinking to match, to the team. … insights that guide credit policy, pricing, and strategy You’ll sit across product, finance, and commercial, with real ownership and impact. Key Responsibilities Lead valuations across lending products and customer groups Build models for revenue, cost, losses, and profitability Use vintage lending data to track cohort trends Shape assumptions based on real performance Apply stats to stress-test and … behind the numbers Work closely with finance to feed into wider planning Communicate insights clearly across all parts of the business About You The ideal candidate will bring proven experience in valuations within consumer lending, with a strong track record of leading on financial modelling. They demonstrate advanced Excel proficiency and confidence working with SQL, particularly in leveraging vintage More ❯

opportunity to play a leading role in the development and launch of a major new mobile app scheduled for release in September 2025. The successful candidate will have extensive experience in React Native development, combined with a passion for delivering seamless mobile experiences across iOS and Android platforms. Main Purpose of the Role: * Take ownership of mobile app design … deliver business-critical solutions. Key Responsibilities: * Translate UI/UX designs and wireframes into high-quality, reusable React Native code. * Optimise app components for performance, responsiveness, and smooth user experience across iOS and Android devices. * Develop scalable, maintainable front-end architecture with reusable components and libraries. * Integrate native modules and third-party APIs as needed. * Manage end-to-end … in design forums, sprint planning, and retrospectives. * Work closely with security, operations, and compliance teams to meet regulatory and security standards. What They Are Looking For: * 5+ years of experience in mobile app development with significant hands-on React Native expertise. * Strong knowledge of iOS and Android platform fundamentals. * Solid understanding of UI/UX principles and best practices More ❯

career! About the Role As part of the Banking team within the Strategy & Consulting function, you’ll be helping banks modernise their operating models, respond to regulatory shifts, improve customer experiences, and unlock value through technology-led change. You’ll work at the intersection of business and technology, engaging senior stakeholders, designing transformation strategies, and ensuring delivery excellence across … future-ready business models. Practice Development – Contribute to the growth of the Banking practice by developing assets, go-to-market offerings, and thought leadership. What We’re Looking For: Experience in a top-tier consultancy or equivalent, delivering transformation in the banking or financial services sector. Strong knowledge of programme or project management methodologies (e.g. Agile, Waterfall, hybrid). … complex business problems with a team of sector specialists and multidisciplinary consultants. Career Growth – Structured progression pathways, mentoring, and continuous learning opportunities. Cross-Industry Exposure – Opportunities to broaden your experience across other regulated industries and functions. People-First Culture – Collaborative and inclusive working environment with hybrid flexibility. Apply now to shape the future of banking while accelerating your consulting More ❯

revenue growth or retention by solving the needs of our customers Internal teams who interact with the partnership team feel well supported and priorities are clear across the organization Experience: 3–5 years in partnerships, ideally in POS, payments, or B2B tech Experience working across legal, product, and commercial teams Background in global SaaS or fast-growth tech … do for your health Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year LinkedIn Learning: At Lightspeed we believe in having a growth … Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road … maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of fraud More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯

time Duration: 5-6 month contract Job Description: We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities to enhance … the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary … support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager with extensive experience working on platforms & internal tools; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving as a subject matter expert in subscription and/or recurring revenue business More ❯