51 to 75 of 150 Customer Experience Jobs in Central London

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access More ❯

Role: Product Manager - Customer Journeys 💰 Salary: £70,000- £80,000 (DOE) + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? Join a fast-growing logistics business transforming the way customers access and collect parcels. With core customer journeys already in place, this role focuses on scaling what works, optimising processes, and building next-generation services across a … national network. Key Responsibilities: Own end-to-end customer journeys for parcel drop-offs and collections Develop new services that work seamlessly across web and mobile platforms Manage the product roadmap and backlog for integrations with external partners Implement capacity management systems to ensure availability for customers Lead user journey mapping and stakeholder collaboration across customer-facing and … backend teams Drive continuous improvement based on usage data and customer feedback using Agile methods The ideal candidate: 3-6 years experience owning products end-to-end across multiple technical teams Skilled in user journey mapping and scaling customer-facing digital experiences Comfortable managing technical integrations and third-party partnerships Knowledgeable about logistics, fulfilment, or delivery operations More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications : Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications: Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

Your New Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role You'll be at the heart of a data … led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. What you'll need to succeed 3+ years' experience with Bloomreach Engagement, including … segmentation, personalisation, and API integration Strong SQL and data analysis skills, with experience in visualisation and experimentation Solid understanding of GDPR, CCPA, and consent management within Bloomreach Proven ability to communicate complex insights to non-technical stakeholders Collaborative mindset, working closely with marketing, CRM, and commercial teams What you'll get in retur n You'll join a forward More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth. Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and … Weekly fresh fruit Champagne & turkey at Christmas Measurable Outputs: Achievement of 100% annual GP target Accurate and up-to-date CRM entries Positive Net Promoter Score (NPS) from your customer base Completion of all required training modules Meeting activity targets including virtual, in-person, and external client engagements Team collaboration and positive contributions to the working environment What You … ll Bring: High ambition and self-drive Sales-oriented and target-focused mindset Ability to build and maintain a strong sales pipeline Outstanding customer service and relationship-building skills Proven sales, negotiation, and influencing experience Resilience in a fast-paced sales environment Experience in Managed Print Services and Digital Solutions A personal book of business and client More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

across Consumer Markets - spanning Retail, CPG, Retail Pharma, and related sectors . You'll design target architectures, strategic roadmaps, and tech-enabled platforms to help clients unlock growth, enhance customer experience, and modernise their supply chains and operations. Key Responsibilities Architect end-to-end solutions across multiple technologies, guiding clients through complex transformation journeys. Define visionary target architectures … and practice growth , contributing to sector thought leadership and innovation. What We're Looking For Deep expertise in Consumer Markets technology and business architecture : omnichannel retail, D2C, e-commerce, CX platforms, and digital supply chain. Proven track record of designing and delivering enterprise-scale, technology-enabled business platforms . Strong skills in Enterprise Architecture and E2E Solution Architecture . Experience More ❯

ambitious engineers to help scale their systems, drive innovation, and support global retail partnerships with seamless integrations. What You’ll Do Build and enhance core systems that drive the customer experience Work across the stack, with a backend focus in TypeScript & AWS Lead API integration efforts, especially with Shopify Improve performance, reliability, and scalability of the platform Embrace … Stack Languages : TypeScript (core), Python/Ruby (data flow) Frontend : React preferred; Angular, Vue, or Node.js welcome Infrastructure : AWS Databases : Neo4j (nice to have) Integrations : Shopify About You Strong experience with TypeScript on the backend Confident managing complex API integrations (Shopify a big plus) Comfortable with React , Python , or similar technologies Experienced in cloud-first environments (AWS) Background in … startups or scale-ups Passionate about automation and leveraging AI in development Bonus Points For: Graph databases like Neo4j Experience with payment gateways or fraud detection systems Knowledge of MongoDB/Mongoose Familiarity with CATIA or other CAD system integrations Experience with A/B testing , analytics, and growth experiments Why Apply? Work with iconic global fashion brands More ❯

ambitious engineers to help scale their systems, drive innovation, and support global retail partnerships with seamless integrations. What You’ll Do Build and enhance core systems that drive the customer experience Work across the stack, with a backend focus in TypeScript & AWS Lead API integration efforts, especially with Shopify Improve performance, reliability, and scalability of the platform Embrace … Stack Languages : TypeScript (core), Python/Ruby (data flow) Frontend : React preferred; Angular, Vue, or Node.js welcome Infrastructure : AWS Databases : Neo4j (nice to have) Integrations : Shopify About You Strong experience with TypeScript on the backend Confident managing complex API integrations (Shopify a big plus) Comfortable with React , Python , or similar technologies Experienced in cloud-first environments (AWS) Background in … startups or scale-ups Passionate about automation and leveraging AI in development Bonus Points For: Graph databases like Neo4j Experience with payment gateways or fraud detection systems Knowledge of MongoDB/Mongoose Familiarity with CATIA or other CAD system integrations Experience with A/B testing , analytics, and growth experiments Why Apply? Work with iconic global fashion brands More ❯

dynamics to provide actionable insights Act as trusted advisor to senior stakeholders Exposure to domain specific consulting in any one of the areas such as Financial services, supply chain, Customer Experience , Operations etc Guide clients in adopting and optimising cloud based business models Interpret business data to build compelling business cases and transformation roadmaps For Data expertise Exposure … use data and analytics to drive business insights, develop use cases for business improvements, develop KPIs Define Data strategy and modernisation roadmaps Your Profile Key Skills/Knowledge/Experience Exposure to business strategy and transformation Cloud Consulting & Digital Platforms Any industry domain knowledge Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

dynamics to provide actionable insights Act as trusted advisor to senior stakeholders Exposure to domain specific consulting in any one of the areas such as Financial services, supply chain, Customer Experience , Operations etc Guide clients in adopting and optimising cloud based business models Interpret business data to build compelling business cases and transformation roadmaps For Data expertise Exposure … use data and analytics to drive business insights, develop use cases for business improvements, develop KPIs Define Data strategy and modernisation roadmaps Your Profile Key Skills/Knowledge/Experience Exposure to business strategy and transformation Cloud Consulting & Digital Platforms Any industry domain knowledge Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯