51 to 75 of 112 Customer Experience Jobs in Central London

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

Associate Director – Customer Transformation £90,000 – £100,000 London Ready to help transform customer experiences for some of the biggest names in Banking and Insurance? A leading global consultancy is looking for an Associate Director to drive large-scale, front-office transformation programmes integrating sales, service, marketing, CRM, AI and digital to deliver measurable impact for clients. You … ll be joining a high-performing Strategy & Performance Transformation team, working at the forefront of customer innovation and helping senior leaders shape and execute strategies that truly make a difference. What You’ll Be Doing: Leading major customer transformation programmes, from proposition design to delivery. Advising Banking and Insurance clients on integrating sales, service and marketing for seamless … customer journeys. Winning and delivering multi-phased, high-value consulting engagements. Building trusted relationships with C-Suite executives and industry leaders. Driving innovation with CRM, AI, and digital solutions to improve performance. Managing and developing high-calibre consulting teams. Required Experience: Significant consulting experience in customer transformation, ideally in Financial Services. Proven track record leading large More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

company’s platform, applications, and AI agent experiences. This isn’t analytics as usual—this is about defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning converge to deliver insights beyond dashboards. You’ll own the product vision and roadmap for a modern analytics engine—one built for both humans and … querying (e.g., Text-to-SQL). Productize the PLuG SDK as a Data Platform: Leverage in-app instrumentation (session replays, logs, engagement events) to power observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions: Drive the development of agentic features including natural language queries, AI-generated dashboards, and real-time recommendations—bridging structured data with intelligent … inside app environments and notebooks. Design for Multiple Personas: Create adaptable tools and views for developers, product managers, GTM teams, and support leaders—prioritizing usability and flexibility. Champion Developer Experience: Treat analytics as a product for builders. Focus on modular architecture, documentation, API quality, and extensibility. Integrate Across the Stack: Ensure seamless interoperability with knowledge graph data, customer More ❯

company’s platform, applications, and AI agent experiences. This isn’t analytics as usual—this is about defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning converge to deliver insights beyond dashboards. You’ll own the product vision and roadmap for a modern analytics engine—one built for both humans and … querying (e.g., Text-to-SQL). Productize the PLuG SDK as a Data Platform: Leverage in-app instrumentation (session replays, logs, engagement events) to power observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions: Drive the development of agentic features including natural language queries, AI-generated dashboards, and real-time recommendations—bridging structured data with intelligent … inside app environments and notebooks. Design for Multiple Personas: Create adaptable tools and views for developers, product managers, GTM teams, and support leaders—prioritizing usability and flexibility. Champion Developer Experience: Treat analytics as a product for builders. Focus on modular architecture, documentation, API quality, and extensibility. Integrate Across the Stack: Ensure seamless interoperability with knowledge graph data, customer More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

and building leading-edge, market-renowned solutions. Our team excels at leveraging these to deliver real business value for our clients, combining deep technical expertise in data, marketing, and customer experience with strategic consulting and seamless execution. You’ll join a dynamic global team of about 250 professionals operating across 50+ markets. Our strength lies in our people … of MarTech, and the Chief Data Officer. Though this is not a hands-on tools role, it's essential that you have substantial knowledge of the tools below and experience overseeing similar programmes. You’ll provide technical leadership, guiding team members through complex implementations and edge cases. Key Responsibilities & Required Experience: Lead enterprise-wide analytics and tag management … sessions, stakeholder interviews, requirements gathering, and use case or solution design workshops. Identify and scope additional project opportunities. Ensure timely acknowledgment and handling of support requests. Analytical & Technical Expertise: Experience as a Product Lead, overseeing or supporting implementations of TealiumiQ, Tealium ES/AS, and GA4. Track record in agencies, consulting, or tech firms. Hands-on experience delivering More ❯

and building leading-edge, market-renowned solutions. Our team excels at leveraging these to deliver real business value for our clients, combining deep technical expertise in data, marketing, and customer experience with strategic consulting and seamless execution. You’ll join a dynamic global team of about 250 professionals operating across 50+ markets. Our strength lies in our people … of MarTech, and the Chief Data Officer. Though this is not a hands-on tools role, it's essential that you have substantial knowledge of the tools below and experience overseeing similar programmes. You’ll provide technical leadership, guiding team members through complex implementations and edge cases. Key Responsibilities & Required Experience: Lead enterprise-wide analytics and tag management … sessions, stakeholder interviews, requirements gathering, and use case or solution design workshops. Identify and scope additional project opportunities. Ensure timely acknowledgment and handling of support requests. Analytical & Technical Expertise: Experience as a Product Lead, overseeing or supporting implementations of TealiumiQ, Tealium ES/AS, and GA4. Track record in agencies, consulting, or tech firms. Hands-on experience delivering More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … product readiness, to ensure readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce site merchandising within a fast-paced, international retail environment Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square Results-oriented, with a More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … product readiness, to ensure readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce site merchandising within a fast-paced, international retail environment Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square Results-oriented, with a More ❯

data. They’re now hiring a Principal Data Scientist to lead high-impact analytics and machine learning projects across a wide variety of real-world domains - from manufacturing to customer experience and commercial optimisation. Working closely with a multidisciplinary team, you’ll have the autonomy to shape technical approaches while staying closely tied to commercial outcomes. This role … challenges. You’re just as comfortable in Python as you are in a boardroom, and you’re motivated by measurable impact, not just model accuracy. Requirements: 5+ years of experience applying data science in commercial settings Proven ability to lead data science projects from concept to production Strong Python skills (including libraries like Pandas, NumPy, Scikit-learn); experience … with other languages is a plus Deep understanding of statistical modelling, predictive analytics, and optimisation techniques Comfortable working with cross-functional teams, including engineers, product leads, and client stakeholders Experience with A/B testing and causal inference methodologies Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Physics, Engineering, Computer Science) Excellent communication skills and More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand campaigns … to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce leader More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand campaigns … to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce leader More ❯

We specialise in helping businesses unlock the true value of their data. By designing and delivering innovative solutions, we enable clients to transform how they use data, marketing, and customer experience to drive growth. Our teams combine technical expertise with commercial insight to deliver measurable impact across industries. Our people are what set us apart. We’re a … and maintain stakeholder dashboards that provide actionable insights. Write SQL queries to access and prepare data in BQ/Snowflake (with focus on GA4 data). (Nice to have) Experience with ContentSquare. Quality Assurance & Testing Carry out thorough end-to-end testing of dashboards to guarantee accuracy. Spot potential risks or gaps (e.g., missing data points) and recommend solutions. … delivering added value. Provide training to stakeholders who are new to GA4. Help upskill wider teams, giving them confidence to use GA4 independently for high-level insights. About You Experience & Skills Background as a Web Analyst or in a similar analytics-focused role. Proven track record delivering reporting projects using GA4 and BI tools. Ideally experienced in agency, consulting More ❯

We specialise in helping businesses unlock the true value of their data. By designing and delivering innovative solutions, we enable clients to transform how they use data, marketing, and customer experience to drive growth. Our teams combine technical expertise with commercial insight to deliver measurable impact across industries. Our people are what set us apart. We’re a … and maintain stakeholder dashboards that provide actionable insights. Write SQL queries to access and prepare data in BQ/Snowflake (with focus on GA4 data). (Nice to have) Experience with ContentSquare. Quality Assurance & Testing Carry out thorough end-to-end testing of dashboards to guarantee accuracy. Spot potential risks or gaps (e.g., missing data points) and recommend solutions. … delivering added value. Provide training to stakeholders who are new to GA4. Help upskill wider teams, giving them confidence to use GA4 independently for high-level insights. About You Experience & Skills Background as a Web Analyst or in a similar analytics-focused role. Proven track record delivering reporting projects using GA4 and BI tools. Ideally experienced in agency, consulting More ❯

data sourcing, feature engineering, model development, validation, and monitoring. Design and execute champion/challenger tests and A/B experiments to continuously improve approval rates, loss rates, and customer experience Analyse credit performance data to generate actionable insight and support strategic decisions Mentor and develop a small team of analysts/data scientists as the team scales More ❯

while boosting efficiency. They are looking for a Lead SRE to own and elevate our Alerting & Incident Management platform . You’ll be the driving force behind reliability, customer satisfaction, and product excellence — ensuring smooth alert management, fewer engineering interruptions, and a best-in-class incident response experience. This role blends technical depth, customer impact, and product strategy … perfect for someone who thrives at the intersection of engineering, incident response, and product innovation. What You’ll Do Champion customer experience by speeding up alert resolution and reducing interruptions for engineers. Build solutions to common pain points, shaping roadmaps, documentation, and technical knowledge. Develop benchmarking tools to improve performance, reliability, and scalability. Stay ahead of incident management … What We’re Looking For 5+ years in software engineering, DevTools, or infrastructure. Strong expertise in incident management, alert routing, and large-scale orchestration. SaaS or incident management platform experience (PagerDuty, OpsGenie, etc. a plus). Solid technical foundation with cloud/distributed systems. Excellent communicator, comfortable working across US/IL time zones. Bonus: leadership experience, SRE More ❯

Seeking an experienced AI Leader to scale AI capabilities and transform business models. You will lead a team delivering AI, ML, NLP, and Generative AI solutions to improve profitability, customer experience, and operational efficiency.Responsibilities include managing all stages of AI initiatives, selecting appropriate methodologies, and collaborating with business leaders. Lead ML engineers and data scientists in developing advanced … hands-on impact - Team sizes 15+. Expertise in Generative AI, LLMs, NLP, and deep learning. Strong problem-solving, adaptability, and communication skills. Industry knowledge in property & casualty insurance preferred. Experience managing senior business stakeholders. More ❯

both commuter and longer-distance routes, they serve millions of passengers each year and play a key role in regional connectivity and economic activity. Committed to reliability, sustainability, and customer experience, the company is continuously investing in modernising its services, infrastructure, and technology. THE ROLE As a Senior Digital Marketing Manager, you can expect to be involved in … You will orchestrate CRM and digital activity so the two can work together. Monitor the MarTech stack (currently SFMC + Tealium) and see what could be improved REQUIREMENTS Proven experience across both Performance Marketing and CRM. Comfortable with data and turning it into actionable strategy. Confident leading a team (minimum 1–2 direct reports). Industry background flexible No More ❯