76 to 100 of 118 Customer Experience Jobs in Central London

with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate : Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect : Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation … personalisation initiatives across websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes ...

Account Manager VennApps 📍 London, UK (Hybrid) 💼 Sales & Customer Success 💰 Competitive based on experience About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer … looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where ...

business. Using AI and Automation, you will be expected to introduce best-in-class processes. Using data-driven insights, you will ensure that customer experience is balanced with good financial outcomes for the business. Working with the engineering team, you will develop features that deliver on your strategy … identifying trends using data, AI and other sources building a team of high-performing and accountable professionals building strong relationships with risk, operations and customer service departments It is ESSENTIAL that you have experience of working within Collections in a UK consumer finance business As the senior person ...

Senior Product Manager £90,000 – £98,000 London | Hybrid (2 days in office) Incredible benefits package You don't need fintech experience to apply! About the Company Join one of the UK’s leading fintech success stories, helping millions of users take control of their financial wellbeing. With ambitious … prioritisation and forward planning Partner with two major areas, core product missions and innovation anticipate future component needs Champion reusable interaction patterns that elevate customer experience Act as the strategic connector between senior engineers, designers and product leads You Will Need: Proven experience as a Product Manager ...

ML. Manage operational execution and regulatory engagement — oversee AML operations (EDD, TM, Screening) for EMEA; collaborate with QDA to build risk profiles and optimize customer experience; act as primary liaison with regulators; ensure cross-border consistency and global-local alignment. What we’re looking for: Bachelor’s degree … above in Statistics, Mathematics, Computer Science, Finance, or a related discipline. 7- 10 years of experience in AML and financial crime compliance, including 3-5 years in a leadership position; background in banking, fintech or payments is preferred. Deep expertise in EU/Luxembourg AML regulations (AMLD5/ ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … team quotas Provides forecasting and account opportunities as needed Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs Collaborate internally with other cross-functional groups to foster an environment of knowledge sharing and best practices Updates and maintains ...

businesses unlock the power of AI, Automation, Cloud & Data and Secure Networking. They help deliver real business outcomes: increasing growth, improved operational efficiency, enhanced customer experience, compliance, and resilience. The Role: This is a strategic, consultative sales role for a highly motivated and ambitious Account Director. … technical teams to build Territory & Account Plans Deliver measurable outcomes: growth, efficiency, compliance Ideal Candidate 5+ years in IT sales with a hunter mentality Experience with Microsoft and Fortinet preferred Comfortable selling across multiple industry verticals Big goals, big energy, and a growth mindset ...

Transformation Director | Automation & AI Enablement Salary: £95,000 to £150,000 Location: Hybrid/London We are working with a technology and AI enabled customer experience platform that operates at scale and places digital capability at the centre of its strategy. The business is hiring a Transformation Director … with deep experience in automation and emerging AI tools. The role will lead the discovery and implementation of automation solutions that improve performance and create measurable business value. You will act as a key driver of change, building confidence across the organisation and helping teams adopt AI tools ...

resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity Network … follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage. Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team. Review, process, and monitor planned work activities, ensuring minimal disruption to live services. Service & Solution Delivery Execute live transmissions ...

expert on unified commerce. Consult with merchants operating both online and offline (e.g., retail, hospitality) to tailor solutions that integrate payment systems, enhance customer experience, and streamline operations. Partner Liaison for Lead Generation: Work collaboratively with our Partner team to understand the value proposition for key Platforms/… market. Deep understanding of the UK retail/omnichannel market and the operational challenges of merchants with both physical and digital sales channels. Experience with ISV/ISO partner ecosystems is highly valuable; ability to effectively convert partner-sourced leads is essential. Strong commercial acumen with excellent negotiation, presentation ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You'll work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working ...

company is one of the fastest-growing prestige beauty brands worldwide and has built a strong in-house technology capability, using AI across customer experience, product recommendations and internal operations. Their data and AI team owns the full value chain from data engineering through to machine learning products. … scaling new GenAI capabilities across the business. This is a hands-on engineering role focused on building real AI products – from LLM-powered customer experiences to production recommender and forecasting systems. Key Responsibilities • Design and build LLM-powered systems including RAG pipelines and conversational AI tools • Develop production ...

seamless upgrade experience. This role leads a highly capable team of Service Delivery Managers and Support Analysts who are responsible for managing customer-reported issues, resolving software defects, and coordinating upgrades to safeguard platform stability and performance. A deep understanding of customer needs, coupled with strong engagement strategies … will be essential to delivering a consistently smooth experience across our products and services. Experience and Knowledge A strong track record of leading customer-centric operational functions within enterprise software or SaaS environments. Deep expertise in major incident and service management, with a focus on restoring service ...

gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across … identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … performance metrics, key issues, opportunities, changes, and objectives according to departmental standards. Profile The successful Strategic Account Manager candidate will have the following: Extensive experience in sales, account management, customer service, project management, or consulting. Demonstrable experience of working in IT service companies. Experience in operations ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … demands a tenacious mindset and strong commercial acumen to navigate multi-stakeholder sales cycles within a matrixed environment, utilizing value-based selling to drive customer acquisition. What you ll be doing: Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

flexibility to the payments ecosystem. As a Frontend Engineer, you’ll play a key role in designing and building the interfaces that power the customer experience. You’ll work closely with product managers, designers, and backend engineers to deliver intuitive, high-performance web applications that support a rapidly expanding ...

JIRA. Integrate automated testing into GitHub actions CI/CD pipelines. Design test cases specifically for AI interactions to monitor for regressions. Required Skills & Experience Professional experience in automated testing and quality assurance. Proficiency in C# or TS for writing and maintaining test scripts. Experience with performance … tools. Strong understanding of the software development lifecycle in an agency setting. Beneficial Knowledge of security testing principles and mitigation of common web vulnerabilities. Experience testing conversational interfaces or messaging-first applications. Familiarity with performance and load testing to validate API reliability. Experience with AI evaluation frameworks ...

Ground Gateway Sites across Europe, Middle East and Africa. We are looking for a team member who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong technical skills, project and stakeholder management are pivotal to success. The successful applicant will be able to demonstrate data-based … time and budget. Drive continuous improvement by evaluating all aspects of the project cycle, making recommendations for, and implementing new initiatives for optimising customer experience. Conducting security assessments of new sites and making recommendations to the Senior Leo Ground Security Manager. About You Knowledge and Experience Detailed technical ...

Powered FM Operating System £1M Revenue Guaranteed in First 6 Months About the Company A newly launched venture is reinventing Facilities Management. Immediate enterprise customer access Thousands of pre-verified suppliers Hundreds of millions in FM spend under management £1M guaranteed revenue within six months The company is building … real time. At its core is prescriptive AI not just reporting, but recommending and automating optimal actions to improve utilisation, margin, cashflow, and customer experience. This is not incremental software. This is infrastructure for a global industry. The Role: As VP of Product, you will define and execute ...