26 to 43 of 43 Customer Retention Jobs in Central London

clients modernise technology, accelerate delivery, and achieve measurable business outcomes. The Opportunity We’re looking for a commercially minded Account or Project Manager to provide interim cover within our customer growth and delivery function. This is a temporary position , providing cover during a period of team absence, but with the potential to lead to longer-term opportunities for the … wants to step into a client-facing, commercially driven role with clear targets and strong earning potential. Key Responsibilities Account Growth & Sales Take ownership of a defined portfolio of customer accounts, with clear sales and revenue targets . Proactively identify upsell, cross-sell, and renewal opportunities across Vertex Agility’s full portfolio (Software, Cloud, Data, and AI). Develop … accurate CRM records and provide regular updates on pipeline and performance. Client Delivery & Relationship Management Act as the main point of contact for assigned clients, ensuring smooth delivery and customer satisfaction. Liaise with internal delivery teams to align expectations, track milestones, and support project success. Understand client roadmaps and business priorities to position Vertex Agility as a trusted partner. More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex findings More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯

solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯