76 to 100 of 141 ITIL Jobs in Central London

Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies; A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts; Experience of RFPs and supplier selection processes including defining service requirements and … SLAs An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL; Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it; Ability to manage conflict and negotiate successful outcomes; Ability to build and maintain effective relationships … working with system integrators and managed services Pragmatism and a flexible approach to problem solving A team player with a positive and constructive attitude towards work and colleagues Desirable ITIL V3/V4 qualifications More ❯

CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in London. If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a More ❯

service alignment with infrastructure and application layers Define operational support models and acceptance criteria Provide guidance for service transition and operational readiness Ensure that service models are aligned to ITIL or other relevant Frameworks Experience Required: Proven experience in developing and documenting ICT Service Strategies and service model roadmaps. Strong background in designing Service Architectures that optimise support efficiency while … align services with infrastructure and application architectures. Ability to define operational support models, acceptance criteria, and provide expert guidance on service transition and operational readiness. In-depth understanding of ITIL or equivalent frameworks, ensuring service models align with best practices. Clearance Required - It will require either SC Clearance or NPPV3 either active or lapsed. More ❯

Values:  Education: o Bachelor degree in Computer Science, IT, Finance, Risk Management, or related field. o Master degree or MBA is highly desirable.  Certifications: o CFA, FRM, PRM, PMP, ITIL certifications are advantageous.  Industry Experience: o Minimum of 10 years in Market risk and Market Data management with a focus on IT solutions. o Proven senior leadership experience in financial More ❯

technology and business teams to optimise end-user experience Creating and maintaining technical documentation and reports Required Skills and Experience Microsoft 365 Certified: Fundamentals and Modern Desktop Administrator Associate ITIL V4 Foundation Strong knowledge and experience with: Windows 11, Microsoft 365 Apps, Exchange Online, Microsoft Teams Microsoft Intune, MECM (SCCM), ServiceNow Group Policy, Active Directory, Application Packaging PowerShell scripting Why More ❯

automation Running exchange reporting and handling technical onboarding for clients Collaborating with development, infrastructure, and business users to maintain platform reliability Ensuring documentation and change control follow best practice (ITIL) What you’ll need: Experience in a financial services environment supporting front-to-back trade flows Strong knowledge of Windows & Linux/Unix , plus experience with SQL, Oracle, PostgreSQL or … fast-paced role with live impact Strong scripting skills in PowerShell or Python Excellent communicator who can document clearly and liaise with clients, dev teams, and exchanges Familiarity with ITIL processes, FIX messaging (nice to have), and trading protocols across asset classes This is a great opportunity for someone looking to take ownership of support in a high-visibility environment More ❯

major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: Working knowledge of the sales and marketing industry Sports & Entertainment experience preferred Understanding of ITIL processes Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm More ❯

and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies … knowledge sharing. Skills & Experience Required: Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy). Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments. 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services. Proven consulting experience and ability to influence technical … and business stakeholders. Preferred Qualifications: Degree in Engineering, Networking, or related field. Certifications: ITIL, CTS, Microsoft 365, Cisco Experience supporting global clients and services. More ❯

bachelor's degree in a technical field, such as computer science, computer engineering, or a related field, is required. Process certification, such as Six Sigma, CBPP, BPM, ISO 20000, ITIL, CMMI. More ❯

project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis More ❯

basis and work on their growing support team. The role will focus on providing a mixture of remote and deskside support to the clients core user base. Skills & Experience: ITIL exposure 1st and 2nd line support experience. Windows 10, o365, Teams and Active Directory Hardware and Software support. Telephone, Email and deskside support In line with the Conduct Regulations More ❯

implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and … areas for service improvement. Serve as a change advocate, supporting organizational change management and user adoption efforts. Act as the main point of contact for business escalations. Key Qualifications: ITIL certification SIAM Solution Experience. Proven background in IT Service Management with a strong focus on service delivery. Passionate about enhancing service quality and delivering an exceptional end-user experience. Strong More ❯

Strong leadership skills with experience managing multi-disciplinary teams. Hands-on experience delivering infrastructure and cloud transformation projects, particularly within Microsoft Azure. In-depth understanding of service desk management, ITIL processes, and BAU service delivery. Demonstrable experience embedding cyber security best practices in an operational setting. Excellent communication, stakeholder management, and vendor negotiation skills. Desirable: Experience in public sector, housing … or regulated environments. Certifications in ITIL, Azure This is an exciting opportunity to take ownership of critical IT functions during a transformative period of growth and modernisation. If you're a strategic yet hands-on leader ready to make a tangible impact, we’d love to hear from you. More ❯

depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments. Citrix Certified Professional Not required, but helpful. Five years of experience working in an ITIL managed environment. Must be expert in the entire Citrix product offering. Netscaler, XenApp, XenDesktop, and legacy Citrix products experience is required. Must be able to work in tandem with customers More ❯

/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve More ❯

levels Significant conflict management experience with demonstrable examples Ability to work calmly with customers under pressure Attentive to detail and compliance Preferred qualifications and skills Heavily weighed and Preferred: ITIL v4 foundation Technical experience in networking Vendor management Lean six sigma skills Education Bachelor's Degree Company description About itD: We are part of a new generation of consulting and More ❯

Experience with cloud platforms (Azure, AWS) • Expertise in scripting/automation tools (Terraform, Powershell) • Microsoft Certification (Bonus points) • Understanding of IAM protocols • Knowledge of governance frameworks like TOGAF or ITIL, and familiarity with compliance standards (GDPR) Interview Process • Recruiter Call • Hiring Manager Intro • 1-2 stage Panel Interview Our recruitment process typically takes around 4-5 weeks, but we’re More ❯

as a Product Owner or in a similar role Knowledge of customer service and call centre technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

with customer stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry Lead knowledge sharing activities, and be a regular contributor to More ❯

and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and Continual Service Improvement meetings with in-house IT support teams, Suppliers or IT processes to measure More ❯

physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability More ❯

continuous improvement. Participate in and support customer service reviews to strengthen partnership and trust. Who You Are: Experienced in incident management (5+ years), especially in enterprise environments. Familiar with ITIL v4 frameworks (certification is a plus). Background in networking and technical environments is highly desirable. Experienced in vendor and third-party management . Strong in data analysis —confident using More ❯

we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition SAP program to operational phase. Strategic thinker More ❯

live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings, weekends, and holidays. Ability to escalate and More ❯

a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. … in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯