1 to 25 of 49 Service Delivery Jobs in Central London

Applications Support & Service Delivery Manager Contract : Permanent Hours : Full-time, 35 hours per week Salary : £41,543 starting salary p/a, plus excellent benefits package Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required. Are you passionate about delivering exceptional … services and ensuring business-critical applications perform at their best? We are seeking an experienced Applications Support and Service Delivery Manager to lead our application support and service governance functions. Alongside the interests and challenges of the role, we know that candidates also want to be enthused ...

Hybrid – London and UK customer sites We’re working with a fast-growing network and cybersecurity services provider seeking an experienced Service Delivery Manager to join its managed services team. This is a genuinely end-to-end position combining service transition with ongoing service delivery. … should understand concepts such as SIEM, EDR and XDR and be comfortable working alongside SOC analysts and technical teams. The role Own the service transition and onboarding of new customers and services Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with ...

Path group, we are an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc. Our customers are based across all global regions, and our continued … skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform ...

month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Key experience required: • Strong background in contract management and vendor governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring) • Exposure to PMO processes and project delivery • Advanced skills in Excel, Power BI, and contract ...

Resourcing And Workforce Manager on a 6 month contract. The Role: Build and maintain a C&S-wide workforce tracker covering sold work, committed delivery, at-risk delivery, near-term pipeline and strategic growth demand. Track named resources, role requirements, availability windows, start and end dates, utilisation status … skills, shoring options and allocation conflicts. Work with Delivery Managers, Service Delivery Managers and capability leads to confirm resource plans for sold work and live commitments. Work with Ops & Finance to identify underutilised capacity, overcommitment, unplanned resource cost and margin leakage linked to resourcing. Requirements: Ability ...

with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions. Establish delivery governance, reporting cadences and controls, ensuring alignment … with AI governance, ethical AI guidance and regulatory compliance requirements. Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/knowledge analysts, engineers and product specialists. Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build, and govern … core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing massive enterprise ...

Applications Support & Service Delivery Manager Contract : Permanent Hours : Full-time, 35 hours per week Salary : £41,543 starting salary p/a, plus excellent benefits package Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required click apply for full job details ...

legal function , with particular emphasis on AI, legal technology and process improvement . Key Responsibilities Lead and develop the Legal Operations strategy , improving legal service delivery, processes and ways of working. Drive the adoption of legal technology, automation and AI-enabled tools across the function. Identify practical … areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs, management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide ...

ECMS Senior Delivery Consultant – Client Delivery & Engagement Management Location: London (Hybrid) Reporting to: Delivery Director Business Unit: ECMS – Advisory & Managed Solutions About ECMS ECMS is the advisory and managed solutions arm of Eames Group, helping insurance and financial services organisations deliver complex change, transformation, technology, data … operational improvement initiatives. We combine deep industry expertise, outcome-focused delivery and access to the top 1% of specialist talent to help clients achieve measurable business results. As part of our continued growth, we are looking for an experienced Senior Delivery Consultant to support the successful mobilisation, deployment ...

process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Service Delivery Manager Location -London, UK Onsite role- 5 days from office Job Description Minimum overall experience of 15 years - Minimum of 10 years … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the Operations ...

Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/… offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners/contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts ...

working plan is in place. Project : New Join Venture project within Oil & Gas Role Purpose The Corporate Services & HR Projects Officer supports the coordination, delivery, and continuous improvement of the Company's Corporate Services activities. The role serves as the primary point of contact for Procurement services, coordinates … activities across the organisation, identifying gaps, dependencies, risks, and opportunities to strengthen governance, improve collaboration, and enhance operational efficiency. Support the planning, tracking, and delivery of Corporate Services initiatives and strategic projects. Monitor progress against agreed objectives and support stakeholders in achieving project deliverables. Procurement Coordination ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Make sure to apply with all the requested information, as laid out in the job overview below. Capacity Officer. Fixed Term Contract - 12 Months. … NDAO. This position ensures that requests from police forces, partners, suppliers, and internal teams are captured, assessed, routed, and tracked effectively, enabling smooth delivery of NDAO services and programmes. Working as part of the NDAO Demand & Engagement function, the postholder will maintain oversight of all operational requests, support planning ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

design and deliver meaningful, cross-functional transformation. Your work will include: Designing and implementing Target Operating Models (TOMs) Improving business processes, operating models and service delivery Supporting organisational transformation across structure, processes and governance Enhancing member- and customer-facing service models Leading or supporting … delivery of change across technology, finance and operational functions Managing transformation plans, risks, issues, dependencies and governance Using Agile, Waterfall or hybrid delivery methodologies Partnering with senior stakeholders to influence strategy and drive transformation outcomes About You We're looking for a confident, proactive transformation professional ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

Full Time Hours of work : 37.5 per week As a Support and Progression Team Leader, you will play a key role in supporting the delivery of an exciting new programme by leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support. You will support … delivery through setting clear expectations and creating a supportive and accountable team culture. The role also involves overseeing day to day delivery, performance, quality, safeguarding and colleague wellbeing. What you will be doing: Leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support ...

users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving. Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project. … responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business. About our project The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued ...

specialist Digital Engineering, Data & Analytics and AI teams to translate complex client challenges into practical, scalable and increasingly AI-enabled finance solutions. Beyond programme delivery, you will contribute to the growth of the Finance Transformation practice through senior client relationship development, opportunity shaping, proposal development, solution design, mentoring … organisations, aligning operating model, process, technology, data, controls and AI capabilities with business objectives. Design future-state Finance Target Operating Models covering service delivery, organisation structure, governance, controls and technology enablement. Identify and quantify transformation opportunities across Finance, developing transformation roadmaps and business cases with clear value-realisation ...

they continue to expand their UK public sector practice. The business has built a strong reputation for helping public sector organisations navigate change, improve service delivery and deliver meaningful outcomes for communities. Due to continued growth, they are looking to hire a Senior Consultant to join their Local … Government team, supporting a range of transformation and improvement programmes across the sector. This position offers the opportunity to work with councils and public service organisations on complex strategic and operational challenges. Projects typically range from service redesign and organisational transformation through to digital enablement, operating model development ...

their senior leadership team within the Digital practice. These pivotal roles are designed for strategic leaders who excel at the intersection of complex programme delivery, digital product management, and multi-stakeholder coalition building. Operating across major public sector initiatives, successful candidates will lead large-scale transformation portfolios, scale digital … systemic social change across the UK. 🚩 On-site: Remote First (1 day a month in London) Whether your expertise lies in scaling digital platform delivery models or navigating complex political, technical, and commercial ecosystems, these roles offer a platform to lead high-profile initiatives that improve outcomes for communities. ...