1 to 25 of 26 Customer Service Jobs in Cheshire

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery … while providing excellent customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. Develop and implement quality assurance protocols ...

also delivering insights that drive operational performance and strategic decision-making. You will play a vital role in onboarding and training new Sales Colleagues, Customer Service Advisors and operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses … with Operations and IT to standardise workflows and system processes across the network. Help Franchisees and Branch Managers to apply best practices to improve customer service, deliver efficiencies, and drive sales performance. Training & Onboarding: Deliver systems training during the onboarding of new CSAs, sales colleagues, and Operations staff ...

+ Benefits - on site 5 days a week Act as the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. The role will be onsite five days a week in Crewe Your role … First point of contact for customers, delivering the highest level of customer service and engagement. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating ...

they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous improvement. ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

Ikonic Technology has over 25 years of experience as Europe's premier independent IT distributor, and we have a reputation for exceeding our customer's expectations. With an award winning Mentality as CRN's Distributor of the Year (£100-300M) and the trophy for 'Best company to work … Manager: Build and maintain strong relationships with new, existing, and lapsed clients Identify and pursue new sales opportunities through B2B cold calling Deliver exceptional customer service to ensure client satisfaction Meet and exceed sales targets and performance metrics Collaborate with sales and other departments for a seamless customer ...

website. Manage lead pipelines and proactively reach out to new candidates. Engage with applicants from first contact through to programme completion. Provide excellent customer service and act as a key point of contact for candidates. Guide learners through the application and onboarding stages, ensuring all documentation, compliance … recruitment, outreach, candidate attraction or similar (ideal but not essential). Strong organisational and admin skills with attention to detail. Excellent communication and customer service skills. Confidence in managing multiple tasks at pace. The ability to work collaboratively and independently. A proactive mindset and a genuine interest ...

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring … successful delivery of a premium IT support service. Responsibilities: Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs; Identify, analyze, and repair product failures. Order and replace parts as needed; Support and maintain user account information including ...

things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. This non-technical, process focussed role plays a key part in ensuring compliance … minimising risk, and maintaining operational control over IT inventories and third-party services. You will work within the Service Delivery team, focussing on areas such as software licencing, audit management, supplier and contract oversight and internal IT asset tracking. The position is based from our head office in Crewe ...

front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a 6 month contract basis in Warrington . Role Purpose: Our Client is seeking … professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. ...

Description: Chester - UK Location: EMEA Job Title: Senior Service Specialist Corporate Title: Up to Assistant Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving … s. Assisting Clients with running and building MI reports and helping to reconcile financial data inconsistencies. Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind. Working independently with strong organisational skills to overcome challenges with ...

Description: Chester - UK Location: EMEA Job Title: Senior Service Specialist Corporate Title: Up to Assistant Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving … s. Assisting Clients with running and building MI reports and helping to reconcile financial data inconsistencies. Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind. Working independently with strong organisational skills to overcome challenges with ...

community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately … users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system ...

networking, meeting room tech, M365, Teams/Zoom 'Hands & eyes' support for senior engineers Assist with IT security incidents and asset management Suggest service improvements and collaborate with wider IT teams Skills Required Excellent customer service and communication Strong troubleshooting abilities Experience with ticketing systems ...

Location: Wilmslow, Manchester (Office-Based) Salary: £30,000-£40,000 base + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service … maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. Attend client site visits as needed to build ...

people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As a P2P Analyst, you will ensure accurate and timely processing of supplier invoices … internal stakeholders, and support the overall efficiency of the accounts payable function. A successful P2P Analyst will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the query resolution process. Key duties of a P2P Analyst ...

people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As a P2P Senior Analyst, you will ensure accurate and timely processing of supplier … solve whilst contributing to the overall efficiency of the accounts payable function. A successful P2P Senior Analyst will always provide an excellent level of customer service to both internal and external stakeholders offering clear and accurate communication throughout the query resolution process. Key duties of a P2P Senior ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary ...

speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join … supportive and forward-thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer ...

attract the very best tech talent. Today our teams operate across four global territories (UK, USA, Australia and UAE) working across our unique full-service recruitment ecosystem. We recently transitioned to a 100% employee ownership status, meaning that all employees who join our UK agency will benefit … present yourself in a professional manner to prospective candidates and client An insatiable desire to push the boundaries in a quest to deliver excellent customer service Above all, ambition & pride in the quality of your output TO BE CONSIDERED: Please either apply via this advert or submit your ...

maintain accurate stock availability and lead times. Support Marketing by ensuring promotional assets are attached to the correct products and categories. Communicate with Customer Service on product-related queries or corrections. Skills & Attributes Strong attention to detail with a methodical approach to tasks. Excellent organisational and time management ...

reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined … operating with other Operational and Work Management teams in order to deliver quality and timeliness of services utilising the database repository and digital systems Customer focus, balancing the demands and building relationships with multiple clients Adhere to all relevant Health and Safety processes, procedures and guidelines Co-ordinate ...

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring … successful delivery of a premium IT support service click apply for full job details ...

unique opportunity to shape the trading strategy across our ecommerce and marketplace channels, optimising performance through outstanding product presentation, pricing, promotions, and customer experience. You’ll play a pivotal role in delivering best-in-class digital journeys that delight golfers and support the ambitious growth of our brand. … competitiveness, and promotional performance. Partner with Digital Marketing to align traffic, search demand, and campaign activity with trading priorities. Champion improvements to the onsite customer journey, identifying and delivering opportunities across categories and seasonal peaks. Collaborate with Commercial, CRM, Retail, and Operations teams to deliver cohesive omni-channel campaigns ...