25 of 25 Customer Service Jobs in Cheshire

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. Develop and implement quality assurance protocols ...

entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success … Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers ...

arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. Youll be responsible for managing work orders, handling service requests, and coordinating with … engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. ---------------------------------------- Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet ...

Onsite/Desktop Support Engineer x2 Crewe (Service Now, SCCM and Intune) £40-42,000 + Benefits - on site 5 days a week You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting … role will be onsite five days a week in Crewe Your role First point of contact for customers, delivering the highest level of customer service and engagement. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite. Providing advice with ...

systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear … from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return ...

have experience in a customer service role, helping clients solve problems and answer questions? Are you looking for a position with a company that's passionate about growth and development? Would you like to be part of a team at a company that's achieving record-breaking success … Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this ...

opportunity for an ambitious individual to use their problem solving skills by providing outstanding support to the account managers by ensuring customers receive excellent customer service and ensuring all admin responsibilities are completed efficiently. The role: - Be the main point of contacts with customers and liaising with internal … needed - Room for progression and growth - Training provided The candidate: - Fluent in French (written and spoken) essential - Experience in a sales support or customer service role recommended - Excellent communication skills with the ability to focus on customer satisfaction - Organised, proactive and able to work as part ...

Description What you will do: The SSA Sales and Licensing Fulfillment Specialist supports sales, customer service, and business partners by managing software support agreement quotations, software licensing, and system administration activities across multiple platforms. This role ensures accurate, compliant, and timely quotation and license fulfillment while supporting customers … opportunities. Review licensing orders to ensure accuracy and compliance with item, pricing, and trade requirements Reject non-compliant items and escalate issues to Customer Service for resolution Collaborate across departments to resolve licensing, billing, and order discrepancies, ensuring smooth order handling and strong customer satisfaction. Lead ...

someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington … helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships ...

over 20 years, Lokulus has been at the forefront of customer service innovation. We’re a UK-based enterprise software business, headquartered in Alderley Edge, Cheshire, partnering with some of the UK’s most recognised brands across Insurance, Travel and Government Our platform is a powerful customer service solution differentiated by workflow orchestration and intelligent automation. We help organisations transform complex customer operations into streamlined, measurable, high-performing environments. The Opportunity We are hiring a Client Services Director to join our Executive Leadership Team, reporting directly to the CEO. We are looking ...

Role Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area. Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments. Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer … Closing Date Monday, 23rd March 2026 Start Date Monday, 30th March 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Full UK driving licence Willingness to learn Able to work independently Responsible Positive ...

Service Desk Engineer - Crewe £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously … Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively ...

practical experience supported by relevant industry certifications. Desirable qualifications: AWS Certified Cloud Practitioner Microsoft Fundamentals Experience: Experience in an operational support, field engineering, or service desk environment. Demonstrable experience working within an L1 support model. Experience supporting business-critical or 24/7 operational systems. Languages: Proficient in English … administration and scripting exposure (e.g. PowerShell). Basic SQL and or Postgres administration. Knowledge of installation and maintenance of roadside and field-based systems. Service & Professional Skills Strong analytical and structured problem-solving skills. Excellent customer service and stakeholder communication abilities. Ability to work under pressure while ...

client is a growing Managed Service Provider supporting several hundred customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based in Crewe. You will be covering customer accounts in the surrounding area The successful candidate will … maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when required Telecoms Services Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP ...

Specification Degree or equivalent qualifications in Computing or Information Systems (desirable) CompTIA A+ or Microsoft Associate Level Certification (desirable) Experience working in technical helpdesk, customer service or IT role (desirable) Demonstrable interest in AI tools You will need to be office based up to 5 days per week … bank holidays Holiday Plus scheme whereby you can purchase additional annual leave entitlement by up to 5 days 4 x Death In Service cover Electric Vehicle Lease and Cycle to Work schemes, via salary sacrifice About Helios Global Group Founded in 2015, Helios has grown from a single agency ...

both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service … related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams ...

established engineering business with ongoing investment in new platforms and technologies. In this role, you will work on a mix of modern service-based systems and established WPF applications that interface directly with custom hardware. You will contribute to architectural decisions, write high‐quality C#, WPF and web technologies … Stay up to date with emerging technologies and contribute ideas for continuous improvement. On occasion the following duties will also be required: Support to Customer Service Department in resolution of installation, commissioning and in-service issues or problems, either at the factory or customer premises Travel ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview Reporting to the Head ...

across commercial and managed premises Working independently as a lone engineer in the field Representing the business on-site with a strong focus on customer service Reporting daily into the Service Engineering Manager No two days are the same one day you may be installing extinguishers … currently 1 in 8 weeks What Theyre Looking For This role would suit someone already working in a fire and/or security service or installation environment, or an engineer keen to broaden their skill set with structured training. Key requirements: Experience in a similar fire & security role Willingness ...

difference. Were supporting a growing organisation that puts people at the heart of everything they do. Theyre investing in their services, expanding their customer support operations, and looking for a motivated, friendly Application Support Advisor to join their team. The Role As a Application Support Advisor, youll … problem-solving skills to understand the customers situation and help them find the right solution. Youll be: - Answering inbound calls and responding to customer queries with warmth and professionalism - Providing accurate information and guidance based on customer needs - Logging and updating case details clearly and accurately - Following processes ...

people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As a P2P Senior Analyst, you will ensure accurate and timely processing of supplier … solve whilst contributing to the overall efficiency of the accounts payable function. A successful P2P Senior Analyst will always provide an excellent level of customer service to both internal and external stakeholders offering clear and accurate communication throughout the query resolution process. Key duties of a P2P Senior ...

13.47 p/h - 40 hours per week Temporary – 2 months We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk/CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong … lifecycle of reactive works between the Facilities Team and end users Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance Proactively identify and help implement innovations ...

remote role, covering the North West region, where you will work on generators up to 500kVA. If you are passionate about delivering high-quality service and have experience in generator maintenance and repair, we would love to hear from you. Responsibilities Perform maintenance, servicing, and repairs on generators … inspections and testing to ensure equipment is operating efficiently and safely. Provide on-site support to clients across the North West region. Maintain accurate service records and documentation. Adhere to health and safety regulations and company policies at all times. Communicate effectively with clients to provide updates and recommendations. ...

Work: full time As a Business Development Executive, you will be responsible for driving sales growth by developing new business and nurturing existing customer relationships within our geographical region. You will adopt a consultative approach, presenting tailored solutions that meet client needs and help solve their industrial control … Ireland. Our extensive network of 15 locations employs over 180 talented professionals dedicated to serving our customers with innovative products, technical expertise, and outstanding customer service. We partner with market-leaders like Schneider Electric, Mitsubishi, and Omron to deliver solutions that truly make a difference. If you believe ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve … service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service ...