1 to 25 of 29 Service Delivery Jobs in Cheshire

commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service … in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class More ❯

holder will lead and develop all aspects of testing for the SaaS Vantage solution and will, from time to time, meet with clients and internal stakeholders to ensure that service is delivered in a consistent and timely way. Although the primary focus of the role is testing, it is a hybrid role. You will be expected to have the … be considered as falling under the remit and responsibilities of this post. Requirements: Essential: Proven experience as a Quality Assurance Tester or similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber More ❯

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. … with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Pragmatic : Prioritises actionable, effective solutions. Collaborative: Able to work effectively with diverse teams and stakeholders. Proactive: Takes … Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and More ❯

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. … with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Pragmatic : Prioritises actionable, effective solutions. Collaborative: Able to work effectively with diverse teams and stakeholders. Proactive: Takes … Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and More ❯

outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Chester £40,415- £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are looking for a Service Delivery Manager to join our Planned and Minor Works team based in Chester. As Service Delivery Manager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to ensure productivity within the team who carry out Planned refurbishment projects including Kitchen replacements, bathroom replacements, Windows and … replacement roofline. Background or experience in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money More ❯

Service Delivery Management Executive (12 month FTC) Division Salary Competitive + Benefits The Vacancy OVERALL SUMMARY The Service Delivery Management Team is formed from several teams within Operations. As the Service Delivery Management Executive, you will be reporting directly into the Operations Service Management Manager. You will be responsible for supporting the Service Management, Third Party Provider Support Team, Operations Risk Event Management Team and Business Support Team with administrative tasks, MI production and some business processing responsibilities RESPONSIBILITIES Support the Service Management Team with the below activities: Maintenance of Team material such as Teams Channels, Procedures, Fresh Intrant site, and Presentation documentation. Creation of communications to the relevant departments and … key stakeholders for business updates, enhancements and service-related issues. Assist with the production of MI and associated tasks within the risk event team for all COO teams. Support the Third Party Provider Team with the below activities: Responsible for processing reporting requests for Third Party Provider requests (valuations, statements and transactions). Responsible for processing payment requests for More ❯

nationality, language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you … will lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems and service … Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance frameworks 🔹 Excellent communicator and problem solver Perks include: 💻 Hybrid working | 🏋️‍♂️ Free onsite gym | 🏥 BUPA healthcare | 🚗 Free parking More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As Head of Operations, you … will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop … strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the More ❯

in-house platform engineering function. Team of 5 DevOps engineers. 60% Strategic/40% on Azure migrations, and Architecture. Job Overview: Seeking an experienced and visionary Head of Platform Service to lead a small, dynamic team of DevOps professionals. In this leadership role, you will drive the architecture, automation, and security of our platform while working closely with key … and oversee the implementation of scalable, secure, and efficient platform architecture within the Microsoft Azure ecosystem. Spearhead Azure automation initiatives, optimizing deployment pipelines and infrastructure management to ensure continuous delivery and operational excellence. Collaborate with external partners and vendors to ensure seamless integration and reliable service delivery across platforms. Ensure the application of robust Azure security practices … prioritizing data integrity, compliance, and risk mitigation in a highly regulated environment. Lead the creation and ongoing improvement of platform monitoring, alerting, and incident response procedures to ensure service availability and reliability. Stay ahead of industry trends, emerging technologies, and best practices, with a focus on driving innovation in platform engineering and automation. Act as a subject matter expert More ❯

in-house platform engineering function. Team of 5 DevOps engineers. 60% Strategic/40% on Azure migrations, and Architecture. Job Overview: Seeking an experienced and visionary Head of Platform Service to lead a small, dynamic team of DevOps professionals. In this leadership role, you will drive the architecture, automation, and security of our platform while working closely with key … and oversee the implementation of scalable, secure, and efficient platform architecture within the Microsoft Azure ecosystem. Spearhead Azure automation initiatives, optimizing deployment pipelines and infrastructure management to ensure continuous delivery and operational excellence. Collaborate with external partners and vendors to ensure seamless integration and reliable service delivery across platforms. Ensure the application of robust Azure security practices … prioritizing data integrity, compliance, and risk mitigation in a highly regulated environment. Lead the creation and ongoing improvement of platform monitoring, alerting, and incident response procedures to ensure service availability and reliability. Stay ahead of industry trends, emerging technologies, and best practices, with a focus on driving innovation in platform engineering and automation. Act as a subject matter expert More ❯

Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data … and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data … and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

Job summary InHealth currently support the NHS with software, bookings, a triage service, Nurse led LCS and mobile CT scanning. Main duties of the job We need people with the passion and drive to help shape the future of our services and the creativity to make our services the best in the country for Commissioners but most importantly the … tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we … Nationwide with regular visits to our Middlewich office and to our sites Salary: Competitive, plus generous car allowance Introduction: InHealth currently support the NHS with software, bookings, a triage service, Nurse led Lung Cancer Screening (LCS) and mobile CT scanning. We need people with the passion and drive to help shape the future of our services and the creativity More ❯

and externally • Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing • Have a good understanding … Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize effectively Highly organised Experience in B2B tech or sales development industry is desirable but not necessary A bachelor's More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

IT Helpdesk Engineer (Japanese speaking) Business: IT Service company Company Location: Central London Salary: 27,000 - 29,000 (12 months FTC) Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st level troubleshooting with customers and assist them as their escalation point of contact. Hands on … and PC implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows More ❯

services, and has a vision to be the world's most equitable and specialized talent company. Through our 'partner for talent' global strategy we aim to offer the best service and partner with clients and candidates. Our employee value proposition 'together we grow' details our commitment to every member of the Randstad team. We believe in equitable opportunities for … based solutions, and close deals. Account Management: Develop and maintain long-term relationships with clients, expanding our proposition and creating lasting revenue streams. Collaborative Team Work: Work alongside our delivery team and other Pareto divisions to support clients and win deals, ensuring seamless service delivery. Client Success: Support project delivery and work closely with Client Success Managers … build and nurture strategic client relationships. Team player who can work with internal stakeholders and subject matter experts to win deals. Project management skills, with the ability to support delivery and manage client expectations. What we are offering: Competitive base salary, benefits and an exceptional commission scheme Full range of Pareto's sales enablement tools will be at your More ❯

to deliver high-quality technical solutions to clients across the UK. As the key representative on client sites, you will be responsible for troubleshooting, maintenance, system audits, and proactive service delivery. You ll ensure that technology solutions align with client needs while adhering to safety, quality, and security standards. Key Responsibilities: Provide on-site technical support, maintenance, and troubleshooting More ❯

strengths and supports you in shaping a career path tailored to your goals and interests. About the Role As a Project Manager, you’ll be responsible for the successful delivery of both external and internal projects across a range of service areas including ITAM, SAM, FinOps, Cloud & SaaS. You’ll be the driving force behind ensuring projects run … internal departments such as development, security, marketing, and senior leadership—coordinating cross-functional teams, managing risk, and ensuring projects stay on track. Key Responsibilities Lead the end-to-end delivery of multiple, concurrent tech-focused projects. Create and manage detailed project plans, timelines, resources, and budgets. Define project scope, milestones, and success criteria, adapting approaches as needed. Proactively identify … applicable. Deliver professional, executive-level communication across all touchpoints. Key Skills and Experience Essential: 5+ years of project management experience. Strong background in IT infrastructure, cloud, SaaS, or software delivery across multi-client environments. Project management qualification such as PRINCE2 Practitioner and/or AgilePM Practitioner . Skilled in governance tools like RAID logs , scope management, and status reporting. More ❯

be to ensure client satisfaction, drive revenue, and promote long-term account growth. You will work closely with internal teams across sales, marketing, and product functions to ensure seamless service delivery and alignment with business goals. A key part of the role involves following up on web-based leads to maximise engagement and value. This position requires a … internal teams to develop and implement strategies for account growth. Monitor account performance and produce regular performance reports for management. Identify new business opportunities within existing accounts to broaden service offering. Maintain compliance with company policies and procedures. Apply strong technical knowledge and collaborate effectively with internal and external stakeholders. What we need: Proven experience in an Account Manager More ❯

educate them on our products, and turn them into long-term satisfied customers. Excellent Collaborator You will be working closely with our Head of Sales – Enterprise & Maritime, Solution Engineer, Service Delivery Coordinator, Procurement Manager, Sales Coordinator, Finance, and third-party business partners about technical product presentations and presales briefings that will equip you when meeting customers. If you More ❯

level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll be responsible for setting up desktop hardware and peripherals as part of IT rollout projects. This role involves … on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Warrington, WA3 Contract Length: 12 months (visibility to go permanent afterwards) Key responsibilities Unbox, install, and connect desktop hardware and peripherals at user … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to More ❯

level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role … involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Warrington, WA3 Contract Length: 12 months (visibility to go permanent afterwards) Key responsibilities Unbox, install, and connect desktop hardware and peripherals at … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to More ❯