18 of 18 Service Management Jobs in Cheshire

Select how often (in days) to receive an alert: Service Operations Command Lead Location: GBR - Cust. Site ENG, GBR - CC Manchester | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Applicants will need to hold … Clearance We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events ...

Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter … senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective ...

investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation. This … excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments. What you'll be doing Leading service assurance activities across technology projects and operational changes. Ensuring new and changed services meet operational acceptance criteria and agreed service ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

Role description: The End User Support Engineer based in Warrington, will be responsible for delivering Local Service Operations support in-person and in-country, providing a customer-centric, secure and reliable workplace technology experience for Arcadis users. Role accountabilities: Part of the LSO team delivering day-to-day support … Support new joiners within the team, providing training and advice. Support workload planning for the country and provide cover as required. Delivery of Local Service Operations. Implement agreed global and regional Digital Locations practices. Qualifications & Experience: Experience in endpoint support, local technology support or IT service delivery, with ...

partnership with WITRON. Reporting to the Head of Automation & Engineering, you will lead a large multi-functional team responsible for automation performance, facilities management, technical cleaning, maintenance delivery, and operational continuity across the site. Working alongside experienced technical and operational teams, you'll drive a culture of continuous improvement … automation systems, and facilities operate safely, efficiently, and reliably. You will play a pivotal role in shaping operational performance, developing people capability, managing key service providers, and delivering strategic initiatives that support the continued growth and success of the operation. Job Overview Leadership & People Management - Lead and develop ...

Supporting a hybrid environment of company and BYoD (Bring Your own Device - personal) equipment - comprised of Windows, iOS and Android devices. Working with the service desk system to prioritize and log all tasks. Supporting your team on updating & maintaining the IT knowledge base, MDM (mobile device management) system … asset management system. Responsibilities of the role: To maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress ...

remote support. Diagnose and resolve hardware, software, printer, network and system-related issues in a timely manner. Log, track, prioritise and resolve incidents and service requests using the IT Service Management (ITSM) system. Escalate complex technical issues to second-line support or specialist teams where required. Install … configure and maintain desktop PCs, laptops, mobile devices, printers and associated peripherals. Support user account administration, password resets and access management within Microsoft environments. Assist with workstation deployments, hardware upgrades and equipment replacements. Support Microsoft Windows operating systems and core Microsoft technologies. Assist with network troubleshooting, connectivity issues ...

processes, and ongoing innovation, with our teams around the world playing a key role in making that happen. The Role As IT Procurement & Asset Management Coordinator , you’ll support the day-to-day operations of our global IT Procurement and Asset Management function. You’ll take ownership … processes run efficiently, records remain accurate and compliant, and our teams receive the support they need. Who We’re Looking For Experience using ticketing, service management or workflow systems to manage and prioritise requests Strong organisational skills and excellent attention to detail Proficiency in Microsoft 365, particularly Excel ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management …/9-4 or equivalent (Essential) About the Employer PAYSTREAM ACCOUNTING SERVICES LIMITED Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product ...

come and join the team in Knutsford. The primary role of the Technical Support Specialist is to provide support to the UK & Ireland Field Service Engineers and the Glory internal customer helpdesk. The job holder will provide Level 2 Support on both hardware & software, with an emphasis on software … will be responsible for managing technical escalations through to resolution, as well as utilising Glory’s bespoke remote device management platform to aid a swifter resolution, were possible, on solutions that are linked to the platform. Additional responsibilities will be to perform technical analysis on service management ...

Infotel UK is looking for an experienced Quality Assurance Manager to lead QA and service management across automotive technology programmes. The role will work closely with automotive clients, engineering teams, product owners, and delivery teams to ensure high standards of quality, reliability, and compliance throughout the product lifecycle. … digital platforms, and modern Agile/DevOps delivery. Responsibilities Define and implement QA strategies, standards, processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce ...

growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with … HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan. Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. A good understanding ...

Tasks will include; To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing … items, their software configuration and location Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to 2nd Line Support Technical Officer To arrange for external technical support where problems cannot be resolved in house Training Level 3 Information ...

integration designs with relevant business, technical and application stakeholders. Identify and manage integration dependencies, design gaps and architectural risks. Integration Delivery Planning and Management: Own and coordinate the technical delivery plans for an assigned portfolio of Workday integrations. Work with the SI and downstream application owners to agree integration … readiness assessments. Identify deployment risks and contribute to contingency and rollback planning. Provide technical support during cutover and initial production stabilisation. Transition Into Service: Support the transition of integrations from programme delivery into business-as-usual support. Ensure appropriate technical documentation, support procedures and operational handover materials are produced. ...

deployments, covering licensing, security, identity, data readiness, integrations and the evolution from assistants to agents. Establishing responsible AI governance frameworks, including policies, controls, risk management and value tracking. Designing operating models, Centres of Excellence, ownership structures and service management approaches that sustain long-term adoption. Growing Capgemini … experience. You will also have: Strong consulting experience in digital workplace, AI or business transformation. A successful track record in business development and account management, with responsibility for generating c.£2m annual consulting revenue. Experience working effectively in matrix organisations, securing support across teams to sell and deliver solutions. ...

business applications, integrations and data solutions. Lead technical workstreams, releases and significant system enhancements. Diagnose and resolve complex incidents, identify root causes and manage service risks. Develop and maintain APIs, database processes, automation and reporting solutions. Ensure secure development, application lifecycle management, monitoring, backup and recovery practices. Work … integration. Experience with Microsoft technologies including SharePoint, Power Platform and Power BI; Business Objects and MDX would also be beneficial. Strong understanding of IT service management, ideally with ITIL Foundation certification or a willingness to obtain it within 12 months. Experience managing technical releases, resolving complex incidents ...

warehouse systems, technology and day-to-day operations. The role will support Mintsoft WMS, AutoStore automation, site infrastructure and end-user devices, while managing service desk requests, IT assets and user access. Working closely with warehouse operations and the wider IT team, you will help maintain secure, reliable systems … fast-paced operational environment. Confident troubleshooting hardware, software, network connectivity and end-user issues. Familiar with Microsoft Entra ID, Intune, Jamf and IT service management systems. Organised and proactive, with the ability to prioritise incidents and work to agreed SLAs. A strong communicator who takes ownership of issues ...