76 to 99 of 99 ITIL Jobs in the City of London

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team … leading a small team or acting as an informal technical lead. • Experience in regulated, manufacturing, healthcare or pharma environments is highly desirable. • Familiarity with ITIL processes and structured documentation. Skills & Attributes • Deep technical expertise with willingness to remain hands‐on. • Strong troubleshooting mindset; calm under pressure. • Clear communicator able ...

Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation tools and CI/CD practices. Process Knowledge Solid understanding of ITIL processes and enterprise IT service management. Experience in designing governance frameworks for ITSM/ITOM. Soft Skills Strong leadership and mentoring capabilities. Excellent communication … Analytical mindset with problem-solving abilities. Preferred Qualifications ServiceNow Certified Technical Architect or Certified Master Architect. ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ITIL v4 Foundation certification. Experience in large-scale enterprise ServiceNow implementations. ...

London based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: •Experience in the Problem Management practice, 5+ years preferred. •Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. •Certified in ITIL 4 Foundation (required). •Certified in ITIL 4 Problem Management (preferred). •Certified in ITIL 4 Incident Management (preferred). •Knowledge of ITIL 4 principles ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

retail operations. · Service Delivery Leadership: 15+ years, with at least 8–10 years managing large SAP programs (multi-region, multi-vendor). · Operations Excellence: ITIL v3/v4, incident/problem/change management, RCA, Release/Environment Management. · Retail Domain Expertise: Luxury fashion calendar cycles, markdowns, promotions, product lifecycle … retail calendar shifts and market priorities. Education & Certifications · Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). · Preferred: ITIL v4, SAP certifications in Retail/AFS/FICO/CAR, PMP/Prince2, SAFE/Agile certifications. ...

platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills … explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/ ...

Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very … support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover … client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure ...

attitude, with impact and influencing style Demonstrable team working characteristics Highly organised, motivated and detail conscious Committed to learning and continuous improvement ITIL Foundation (Mandated) be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (Preferred) Agile qualifications (example - ScrumMaster/Product Owner ...

accounting, costing, COPA ; integration with retail operations. Service Delivery Leadership: 15+ years; 8–10 years managing multi‐region, multi‐vendor SAP programs. Operations Excellence: ITIL v3/v4 , incident/problem/change, RCA , release/environment management. Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak … environments • Adaptability to retail calendar & market shifts Education & Certifications Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4 , SAP certifications ( Retail/AFS/FICO/CAR ), PMP/Prince2 , SAFe/Agile . Why join Impact a marquee retail platform ...

accounting, costing, COPA ; integration with retail operations. Service Delivery Leadership: 15+ years; 8–10 years managing multi‐region, multi‐vendor SAP programs. Operations Excellence: ITIL v3/v4 , incident/problem/change, RCA , release/environment management. Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak … environments • Adaptability to retail calendar & market shifts Education & Certifications Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4 , SAP certifications ( Retail/AFS/FICO/CAR ), PMP/Prince2 , SAFe/Agile . Why join Impact a marquee retail platform ...

Enterprise Integration Architect - Leading Law Firm - Hybrid working - £125,000 Plus Bonus The Enterprise Integration Architect will define and drive the organization's integration strategy and architecture. This includes setting a vision for integration capabilities ...

Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: MD-101, MS-100, or MS-101. ITIL Framework: Familiarity with and practical application of ITIL methodologies. Office 365 Expertise: In-depth knowledge of Office 365, including E3, E5, EMS/Azure ...

clients operate today and mapping those processes into practical ServiceNow solutions. Designing and guiding implementations across ITSM and ITOM, ensuring alignment with ITIL principles and platform best practice. Shaping cloud workflow requirements, supporting controlled migration from legacy systems and ensuring governance, dependencies, and operational risk are fully understood. Reviewing data … automation, and migration journeys. The confidence to translate technical detail into clear, compelling narratives for senior stakeholders. ServiceNow certifications (CSA, CAD, CIS ITSM) with ITIL or Agile qualifications being a strong advantage. Experience in banking or financial services is beneficial but not essential. Why this role stands out You will ...

delivery from planning to execution Build strong relationships with internal teams and vendors Share specialist knowledge with junior colleagues and wider teams Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Windows 10/11 and application packaging/… infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent troubleshooting, diagnostic, and communication skills Degree or relevant certifications (MCSE, CCA, ITIL advantageous) Desirables: Ivanti UWM, FSLogix, Office 365, vendor management, experience in high-pressure environments ?????Ready for your next contract? Apply now to become a trusted ...

SIAM model, make SLAs and OLAs meaningful Regularly review IT service performance and identify opportunities for improvements across those associated services Implement and maintain ITIL-based continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality Use ServiceNow intelligently, drive useful reporting and actions Spot gaps, create simple … performance standards Your Profile Recent, hands-on operational Service Management experience Act first, organise fast, shape structure in a maturing setup Strong knowledge of ITIL processes and best practices Hands-on experience with ServiceNow modules SIAM Experience Focus on outcomes, measure results (e.g., reducing MTTR or backlog age) Sound like ...

Permanent role, salary £60,000- 80,000 bonus and pension Requitements: experience in software asset management, ideally in financial services or regulated industries. of ITIL, ISO 19770, and software licensing models (SaaS, perpetual, subscription). Proficiency in SAM tools (e.g., ServiceNow, Flexera, Snow) and audit preparation. We have an exciting … responsibility from day one Candidate Requirements 5+ years' experience in software asset management, ideally in financial services or regulated industries. Strong knowledge of ITIL, ISO 19770, and software licensing models (SaaS, perpetual, subscription). Proficiency in SAM tools (e.g., ServiceNow, Flexera, Snow) and audit preparation. For more information ...

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly remote with … Contact Centre or similar Post Sales e2e Customer Journey design & mapping Metrics Reporting Excellent communication and presentation skills Desirable skills as Customer Experience Lead ITIL Agile This is an exceptional Customer Experience Lead opportunity with car allowance (£500) training and career development and a great package (great holiday, medical (including ...

updating, and resolving support tickets Investigate issues within legacy applications - VB.NET, SQL, and C#. Execute SQL queries and data updates for fixes, adhering to ITIL-aligned incident and change protocols Monitor system alerts and performance metrics Key Skills - MUST HAVES Proven experience in customer-facing technical support, with a service … first mindset. General knowledge of software development principles VB.NET, SQL, C#, SQL, SSIS/SSRS Familiar with ITIL frameworks and comfortable navigating incident/change workflows. Apply now for more details and a full job description ...