1 to 25 of 45 Service Delivery Jobs in the City of London

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

opportunity to lead a high-performing LAN engineering and support team within a well-established technology services provider. This role involves managing a multidisciplinary team of engineers across project delivery, support, and pre-sales, ensuring exceptional customer service and operational efficiency. You’ll take full ownership of service delivery for key managed LAN clients and play … a strategic role in team development, cross-functional collaboration, and service innovation. What’s in it for me? Strategic leadership role – Influence LAN service strategy and lead a respected team delivering into key public and private sector clients. Make a real impact – Shape operational standards, service quality, and customer satisfaction across the full LAN portfolio. Career development … visibility – Regular interaction with senior stakeholders, customers, and sales teams, with the ability to grow into wider service leadership roles. Responsibilities: * Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement * Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity * Manage team performance, conduct More ❯

implementation or enhancement projects. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, budgets, and resource requirements. Monitor project progress and ensure timely delivery within the defined scope and budget. Service Delivery: Ensure that all services related to the ETRM project are delivered in alignment with agreed SLAs (Service Level … Agreements) and KPIs (Key Performance Indicators). Maintain strong operational oversight to ensure smooth daily service delivery for the client. Identify and implement improvements in service delivery processes to enhance quality and efficiency. Act as a point of escalation for service-related issues, ensuring prompt resolution. Conduct regular service review meetings with stakeholders to More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

in the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks and automation. The … ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and analyze data from Zendesk and More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

bonus + benefits Overview : Leverage extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in service delivery, help shape future offerings, and support … the overall cloud strategy. You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high quality standards. Key Responsibilities: Act as technical lead and SME across delivery and pre … sales for Cloud Managed Services. Own service delivery governance, ensuring customer outcomes are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring, quality assurance, and performance management. Collaborate with Sales, Pre-Sales, CTO, and Service Heads to shape service offerings and delivery models. Lead More ❯

Manager, you’ll take ownership of Managed Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction. Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are … met while identifying areas to grow and strengthen long-term client partnerships. What You’ll Be Doing: Leading the operational delivery of managed services across several client accounts Managing and mentoring large technical teams (40+ field engineers and support staff) Overseeing financial performance across contracts, ensuring revenue and margin targets are met Supporting client retention through service quality … with Sales on RFPs, bids, and customer presentations for new opportunities Ensuring full compliance with internal policies, client documentation requirements, and reporting processes Handling commercial risk, change management, and service transitions between clients and teams Producing and presenting accurate reports to internal stakeholders and client contacts Driving cross-department collaboration to maximise resourcing efficiency Supporting recruitment, onboarding, training, and More ❯

Are you a fluent MANDARIN speaker with a background in delivery & management of IT networking projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and there will … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin speaking Network Service Delivery Manager Location : London or Frankfurt Job Type: Permanent, full-time Sector : IT project management Salary 40,000 + BOUNCE Language required : Fluent Mandarin and English Company details … travel to site locations in Germany and in the UK depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯

JBM is supporting A high-growth, tech-enabled services business to find a delivery operations, change management, and transformation leader to drive operational excellence across a 70-person global delivery function. You’ll join at a pivotal inflection point: the business is shifting from a primarily human-led service model to one that is powered by its … a technical, process-oriented group of experts. This is an interim-to-perm opportunity. What You'll Do Lead a global customer success function (~70 FTEs) who provide technical delivery and support to clients Manage and evolve the Asia-based operational hub, while collaborating with commercial teams across the globe Drive the implementation of automation and AI tools across … workflows Champion change - embedding new structures, frameworks, and performance metrics across the org Partner closely with senior leadership to align delivery with growth, margin, and service goals International travel required every 8-10 weeks to deepen relationships and embed operational best practice What We’re Looking For Experience scaling service delivery functions in high-growth, tech More ❯

insight, empathy and effectiveness. You'll need to be comfortable engaging with colleagues at all levelsincluding managers and aboveand confident using data, feedback and reporting to help drive continuous service improvement. Key Responsibilities: Act as a key point of contact between IT and internal teamsbuilding trusted working relationships with colleagues at all levels, including senior leadership Identify patterns in … colleague feedback and technology pain points, using data and insights to inform priorities for service improvement Work closely with IT service managers to interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting Coordinate and deliver structured management information and dashboards, ensuring reporting is timely, accurate and aligned with stakeholder expectations Support the introduction and … tracking of user-focused service measures (including experience-based indicators) Create clear, user-friendly communications that make IT services understandable and relevant for non-technical colleagues Actively promote a collaborative and respectful IT culture that centres around user needs, feedback and empowerment Take time to understand daily working realities across different teamssupporting alignment between service delivery and More ❯

the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as … switch, firewall, etc firmware updates to the infrastructure estate Monitoring of primarily large format digital network equipment e.g. video processors, etc Analysis of issues and incidents logged to the Service Delivery ticket system Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns Highlight and escalate concerns regarding physical/network security concerns to DITL … relationships with stakeholders, both internally and externally Technical Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc) Experience in working with ticket systems (CONNECT for Service, Zendesk, etc) Experience using various operating systems (Linux and Windows variants) Quality Management Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of More ❯

Junior AV Service Engineer - London Location: London-based (on-site and field service role) Salary: £30,000 - £35,000 About the role A growing technology solutions provider is seeking a Junior AV Service Engineer to join its service delivery team in London. This full-time, field-based role involves hands-on servicing, maintenance, and fault … resolution of audiovisual systems across a range of commercial environments. Key Responsibilities Attend client sites across London to diagnose, repair, and maintain AV systems Perform routine service checks and preventative maintenance on installed equipment Troubleshoot issues with audio, video, control, and networked AV systems Provide technical support and solutions in real-time, often in high-pressure environments Collaborate with … senior engineers to deliver efficient and professional service Complete detailed service reports and maintain accurate records of site visits Essential Skills & Experience Strong troubleshooting and problem-solving abilities Working knowledge of AV signal flow, hardware, and system components Experience with video conferencing platforms and digital audio systems (e.g., Dante) Familiarity with network fundamentals including Multicast and IP-based More ❯

the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS: 1. Actively manages site security … meetings, both in person and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. • Ability to carry out multiple More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

You will be managing a team of IT professionals, developing IT policies, and ensuring the effective delivery of IT services to internal and external stakeholders. You will oversee operations, and drive improvements in service, security, and scalability, leading the IT function across infrastructure, service delivery, and security Client Details A leading client offering the opportunity for … implement long-term IT strategies and operational plans in alignment with the company's business goals. * Collaborate with senior management to ensure IT initiatives support business objectives. * Oversee the delivery of IT services, ensuring they meet quality standards and are delivered on time and within budget. * Manage the IT service portfolio, including service transitions and retirements. * Ensuring … the IT budget, ensuring effective allocation of resources. * Monitor IT expenditures and implement cost-saving measures where possible. * Identify opportunities for process improvements and implement best practices in IT service management. Profile * Bachelor's degree in information technology, Computer Science, or a related field. * Strong experience of leading IT functions with attention to detail in the delivery of More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

Role: Delivery Lead - Data & Reporting (10+ Years Experience) Location: City of London Salary : £90,000 - £100,000 Start Date: ASAP What You'll Be Doing: Serve as the main point of contact for stakeholders, ensuring seamless communication between clients and the data services team Oversee end-to-end delivery and governance of data engineering and Power BI solutions … Plan, coordinate, and run sprints, managing delivery pipelines and ensuring successful outcomes Lead BAU support, troubleshooting, and documentation Provide expert-level consultation and ongoing support to clients on data-related needs Ensure operational excellence through strong governance and planning Be hands-on when needed - ready to jump in and make small/urgent reporting changes What We're Looking … For: 10+ year's experience in service delivery, preferably in data platforms or BI environments Expertise in Azure Data Factory (ADF) and Power BI Strong track record in project delivery, stakeholder engagement, and sprint management Excellent problem-solving, coordination, and documentation skills A proactive mindset with the flexibility to balance strategic oversight and tactical delivery Experienced More ❯

BMS Service Engineer - London Projects Location: Central London and surrounding areas Salary: £45,000 - £55,000 + Benefits We're representing a leading provider of intelligent Building and Energy Management Systems, with a strong reputation for delivering high-quality service and support across commercial and industrial sites. As they continue to expand, they're looking for an experienced … BMS Service Engineer to join their team, supporting a variety of key clients across the London area. The Role You'll be responsible for maintaining, fault-finding, and optimising BMS systems across a range of sites. This role is ideal for a technically skilled engineer with a solid understanding of building services and hands-on experience working with major … across multiple client sites Diagnose faults and implement effective solutions across control panels, field devices, and integrated plant Optimise system performance and ensure client sites are operating efficiently Complete service reports, recommendations, and compliance documentation in a timely and accurate manner Support small works and minor upgrades where required (e.g. software updates, controller swaps, I/O changes) Liaise More ❯

key accounts and driving strategic growth across a diverse client portfolio. This is a high-impact role that offers the opportunity to build strong relationships with senior stakeholders, shape service delivery, and unlock new commercial opportunities — all while being supported by a collaborative internal team. What You’ll Be Doing Client Management & Relationship Building Own and manage key … client relationships through regular engagement Deliver strategic Quarterly Business Reviews and develop tailored roadmaps Ensure service excellence aligns with client expectations Identify upselling and cross-selling opportunities within existing accounts Sales & Growth Take full ownership of your client pipeline and sales growth strategy Build and convert new opportunities from within existing client accounts Maintain profitability across a growing portfolio … Drive c-suite engagement and influence client strategy Operational & Strategic Oversight Be the internal advocate for your clients – handling escalations and service queries Collaborate with technical teams to ensure accountability and high delivery standards Analyse key service metrics (SOC and IT) to guide improvements Continuously refine internal processes for better customer experience and efficiency What You’ll More ❯

A leading digital consultancy is seeking a Senior UX Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at the heart of every decision. This role offers the chance to shape large-scale digital experiences that … meet government service standards, while collaborating with multidisciplinary teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions, and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to design standards and systems What You’ll Bring 8+ years of experience in UX, interaction design, or digital More ❯

methodologies Influence end-to-end change management within client organisations helping them to adopt and embrace new workflows and technologies Requirements: Knowledge of specific industry project management and technical delivery methodologies for software (Project Management methodologies, Agile/Scrum/Kanban & SDLC) Excellent knowledge of Jira, Confluence, Microsoft 365, Slack and other similar tools Excellent customer-facing and internal More ❯

as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and assist them … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer More ❯

technology. As they continue to enhance their operations, they are seeking a Technology Project Manager with a solid background in hospitality to join the team and lead the successful delivery of critical IT initiatives across the business. Job Summary: The Technology Project Manager will oversee and manage a portfolio of IT projects, ensuring alignment with business goals. This is … and business operations, ensuring that technology solutions are delivered efficiently, on time, and within scope—while supporting an exceptional hospitality experience. Key Responsibilities: Lead and manage end-to-end delivery of IT projects across operational and support functions Collaborate with department heads and stakeholders to define project goals, scope, and technical requirements Oversee the implementation and integration of new … privacy and cybersecurity standards (e.g., GDPR) relevant to the hospitality industry Serve as a key contact for system-related issues, coordinating with internal teams and third-party vendors Drive service delivery and resolution of technical incidents, problems, and enhancement requests Develop and track metrics to assess IT service performance and identify opportunities for continuous improvement Stay current More ❯