1 to 25 of 49 Service Delivery Jobs in the City of London

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

Service Delivery Manager – Azure/Intune | Up to £60,000 + Benefits | Hybrid – City of London (1 Day Onsite) A well-established Microsoft Solutions Partner is seeking an experienced Service Delivery Manager to take ownership of service performance and relationship management for one of its key enterprise clients. This is a hybrid role requiring one … worked in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement … initiatives Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service More ❯

join our team as a Project Manager on a 18 month FTC. Purpose of the Role: Working as an IT literate, collaborative team player, support the senior leadership and service delivery management team through the provision of Project Management in the delivery of a tender and subsequent procurement for resource and planning suite. This is an exciting … plans, ensuring all deliverables, timelines, and milestones are met. Oversee the project to demobilise the existing suite after a series of tests and parallel running. Work closely with the Service Delivery Management team procurement team, and Business Change Manager to oversee the tendering and procurement process. This includes market engagement, managing vendor selection, and ensuring the procurement process … of contact for the project between c2c and the market, (including IT, operations, and senior management), and the project team. Ensure effective communication and collaboration to drive the successful delivery of the project. Maintain project risk and dependencies register in compliance with c2c internal governance. Proactively identify and manage risks, issues, and dependencies throughout the project lifecycle. Ensure that More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

implementation or enhancement projects. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, budgets, and resource requirements. Monitor project progress and ensure timely delivery within the defined scope and budget. Service Delivery: Ensure that all services related to the ETRM project are delivered in alignment with agreed SLAs (Service Level … Agreements) and KPIs (Key Performance Indicators). Maintain strong operational oversight to ensure smooth daily service delivery for the client. Identify and implement improvements in service delivery processes to enhance quality and efficiency. Act as a point of escalation for service-related issues, ensuring prompt resolution. Conduct regular service review meetings with stakeholders to More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

Manager, you’ll take ownership of Managed Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction. Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are … met while identifying areas to grow and strengthen long-term client partnerships. What You’ll Be Doing: Leading the operational delivery of managed services across several client accounts Managing and mentoring large technical teams (40+ field engineers and support staff) Overseeing financial performance across contracts, ensuring revenue and margin targets are met Supporting client retention through service quality … with Sales on RFPs, bids, and customer presentations for new opportunities Ensuring full compliance with internal policies, client documentation requirements, and reporting processes Handling commercial risk, change management, and service transitions between clients and teams Producing and presenting accurate reports to internal stakeholders and client contacts Driving cross-department collaboration to maximise resourcing efficiency Supporting recruitment, onboarding, training, and More ❯

Are you a fluent MANDARIN speaker with a background in delivery & management of IT networking projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and there will … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin speaking Network Service Delivery Manager Location : London or Frankfurt Job Type: Permanent, full-time Sector : IT project management Salary 40,000 + BOUNCE Language required : Fluent Mandarin and English Company details … travel to site locations in Germany and in the UK depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯

JBM is supporting A high-growth, tech-enabled services business to find a delivery operations, change management, and transformation leader to drive operational excellence across a 70-person global delivery function. You’ll join at a pivotal inflection point: the business is shifting from a primarily human-led service model to one that is powered by its … a technical, process-oriented group of experts. This is an interim-to-perm opportunity. What You'll Do Lead a global customer success function (~70 FTEs) who provide technical delivery and support to clients Manage and evolve the Asia-based operational hub, while collaborating with commercial teams across the globe Drive the implementation of automation and AI tools across … workflows Champion change - embedding new structures, frameworks, and performance metrics across the org Partner closely with senior leadership to align delivery with growth, margin, and service goals International travel required every 8-10 weeks to deepen relationships and embed operational best practice What We’re Looking For Experience scaling service delivery functions in high-growth, tech More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings Service … role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout … the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support as required. · Collaborate with sales and technical teams to ensure that proposed solutions are accurately designed, fully costed, and submitted for quotation in a timely manner. · Maintain oversight of all active contracts, ensuring compliance with More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous … improvement across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll … bring: 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS: 1. Actively manages site security … meetings, both in person and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. • Ability to carry out multiple More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

faults in conjunction with warranty providers Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs Operate cohesively with the service desk team to maintain service levels All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and … and remedial actions taken. Escalate all critical and high-priority incidents to line and senior management Report recurring incidents to problem analyst teams and line management Proactively contribute to service improvement initiatives Provide technical expertise and assistance on project assignments Behavioural skills required : Must have very good customer-facing skills and be well presented Must have an assertive, confident … required levels of deportment, conduct, and sound ethical workplace practices Must be able to work alone and unsupervised, taking the initiative when necessary Has an understanding and respect for service delivery processes Technical skills required : Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite, and managing tickets through an Incident More ❯

Role: Delivery Lead - Data & Reporting (10+ Years Experience) Location: City of London Salary : £90,000 - £100,000 Start Date: ASAP What You'll Be Doing: Serve as the main point of contact for stakeholders, ensuring seamless communication between clients and the data services team Oversee end-to-end delivery and governance of data engineering and Power BI solutions … Plan, coordinate, and run sprints, managing delivery pipelines and ensuring successful outcomes Lead BAU support, troubleshooting, and documentation Provide expert-level consultation and ongoing support to clients on data-related needs Ensure operational excellence through strong governance and planning Be hands-on when needed - ready to jump in and make small/urgent reporting changes What We're Looking … For: 10+ year's experience in service delivery, preferably in data platforms or BI environments Expertise in Azure Data Factory (ADF) and Power BI Strong track record in project delivery, stakeholder engagement, and sprint management Excellent problem-solving, coordination, and documentation skills A proactive mindset with the flexibility to balance strategic oversight and tactical delivery Experienced More ❯

development, DevSecOps integration, and security testing across a portfolio of high-impact programmes. This is a key leadership role for a technically credible professional who can influence architecture, shape delivery, and build security into every phase of the development lifecycle. You will work closely with engineering, architecture, and client-facing teams to embed secure-by-design principles, lead tooling … and automation strategy, and ensure consistent delivery of secure, compliant, and high-quality software systems. Key Responsibilities Strategic & Technical Leadership Lead secure development and testing strategy across complex environments. Integrate security into CI/CD pipelines through SAST, DAST, SCA, container scanning, and automated policy enforcement. Establish and govern secure architecture standards aligned to industry frameworks (e.g. NIST, OWASP … development function in client meetings and solution design. Contribute to statements of work, technical assessments, and proposal development. Tailor offerings based on client-specific threat landscapes and compliance obligations. Service Delivery & Governance Oversee delivery quality, SLAs, KPIs, and risk mitigation across all engagements. Act as the senior escalation point for complex service or technical issues. Drive More ❯

created a platform to offer faster, more personalised access to mental health services. The Transformation Manager plays a key role in driving strategic and operational initiatives that enable the delivery of scalable, patient-centred services. Working closely with teams across Product, Clinical, Operations, and Technology, this person ensures alignment, accountability, and execution against company OKRs and strategic priorities. If … you're someone who can turn vision into action, coordinate cross-functional teams, and keep delivery moving in a fast-paced, regulated, and high-growth environment, this role offers a meaningful and impactful next step in your career. What you will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations More ❯

a purpose-driven Improvement Programme Manager to join the Children and Education directorate. You will play a pivotal role in the development of the new Hackney Education Alternative Learning Service (HEALS), a groundbreaking three-tiered support model designed to create a sustainable and inclusive education system for all children. This initiative specifically targets the high number of secondary school … will be instrumental in ensuring our services are organised and delivered to the highest standard. Your primary responsibilities will be twofold: To introduce a professional business improvement perspective to service delivery, applying lean practices and a 'keep it simple' approach to organisational design. To provide operational capacity and value to service managers, supporting both routine delivery and the implementation of new working methods, digital applications, and programme management. Key Responsibilities: Programme manage the four core workstreams for the Hackney Education Alternative Learning Service (HEALS): Design Hackney Education Alternative Learning Service (HEALS) "Processes, Panels & Pathways" Develop an Integrated Commissioning Framework Resources and Finances Provide hands-on capacity for a variety of tasks, including briefing More ❯

BMS Service Engineer - London Projects Location: Central London and surrounding areas Salary: £45,000 - £55,000 + Benefits We're representing a leading provider of intelligent Building and Energy Management Systems, with a strong reputation for delivering high-quality service and support across commercial and industrial sites. As they continue to expand, they're looking for an experienced … BMS Service Engineer to join their team, supporting a variety of key clients across the London area. The Role You'll be responsible for maintaining, fault-finding, and optimising BMS systems across a range of sites. This role is ideal for a technically skilled engineer with a solid understanding of building services and hands-on experience working with major … across multiple client sites Diagnose faults and implement effective solutions across control panels, field devices, and integrated plant Optimise system performance and ensure client sites are operating efficiently Complete service reports, recommendations, and compliance documentation in a timely and accurate manner Support small works and minor upgrades where required (e.g. software updates, controller swaps, I/O changes) Liaise More ❯

A leading digital consultancy is seeking a Senior UX Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at the heart of every decision. This role offers the chance to shape large-scale digital experiences that … meet government service standards, while collaborating with multidisciplinary teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions, and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to design standards and systems What You’ll Bring 8+ years of experience in UX, interaction design, or digital More ❯