17 of 17 Service Delivery Jobs in the City of London

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive, you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager, working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive, you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager, working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery … conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team … development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence. … Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly. Maintain Quality Control for all jobs delivered and logged on the portal. Service Delivery Provide hands-on support when required for services such as: Print, Copy, Scan, and Finishing Document processing Legal bundles and USB Bibles Address and resolve any customer concerns or service issues More ❯

office on an urgent contract basis. You will be responsible for providing comprehensive Business as Usual (BAU) support and development work for the Oracle Fusion ERP system , ensuring optimal service delivery across core finance operations. Key Responsibilities: Deliver BAU support and development for Oracle Fusion ERP with focus on core finance modules Maintain and enhance Accounts Receivable (AR … a MUST Design, develop, and manage integrations using Oracle Integration Cloud (OIC) Work closely with finance users to resolve issues and implement enhancements Ensure system stability, performance, and optimal service delivery Essential Requirements: Extensive experience with architecture and development capabilities with Oracle Fusion Cloud (must-have) Strong expertise in Oracle Integration Cloud (OIC) (must-have) Hands-on experience … across core finance modules: AR, AP, CM, GL, and OM Ability to provide both strategic direction and hands-on technical delivery To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

the Role The Director of Azure Cloud Services is a strategic leadership role responsible for shaping the organisations global Azure cloud vision, architecture, and operations. You will oversee the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring high-quality support within a managed service framework. The successful candidate will lead geographically distributed … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (including Azure OpenAI, Cognitive Services, and Machine Learning) into key business applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including … Collaboration Build and lead a high-performing global Azure team, fostering a culture of innovation, accountability, and continuous improvement. Take full accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years More ❯

Senior Service Desk Engineer - £400-£450 per day, Inside IR35, 6 months initial contract - hybrid working with 3 days a week on site near Euston Station. My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. This is an excellent opportunity for a highly capable … and Power Apps, alongside advanced Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide advanced technical support across the … application deployment, and endpoint security. Investigate and resolve complex endpoint issues and policy-related challenges. Follow the organisation's Change Control procedures for authorised changes. Work closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor service desk performance metrics and identify opportunities to enhance efficiency and service quality. Create More ❯

understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of … offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy … tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have More ❯

Deliver outstanding customer support for Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance service delivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding of printer technology, ideally with More ❯

Services) 1 year of sales/commercial experience required Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

ITIL, ISO 19770, and software licensing models (SaaS, perpetual, subscription). Proficiency in SAM tools (e.g., ServiceNow, Flexera, Snow) and audit preparation. We have an exciting opportunity within our Service Delivery team for a Software Asset Manager. This is a fantastic role for someone with a passion for IT asset management, process improvement, and stakeholder collaboration We are More ❯

Our client has an immediate requirement for an experienced Client Direct Project Manager to play a pivotal role within the Projects Delivery Department. In this position, you will take full ownership of delivering end-to-end programmes, working closely with sales, operations, and engineering teams to manage project scope across a variety of client-direct and construction projects. This … is an exciting opportunity for a highly capable and experienced Project Manager to join an established organisation, with the scope to influence, enhance, and elevate service delivery at every stage. Key Responsibilities Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving More ❯

experience with the ability to motivate and develop a team. This is an exciting opportunity to play a pivotal role in shaping how property data drives strategic decisions and service delivery. You'll work in a collaborative environment, leveraging technology and innovation to deliver value for money and improve outcomes for residents.Interested?Apply today and help us build a More ❯

Data Engineering team lead - £70,000 - Hybrid Overview We're looking for a Lead Technical Consultant to guide a team of Technical Consultants, oversee delivery of high-quality data solutions, and collaborate across the business to ensure successful project outcomes. This role combines leadership, resource management, and hands-on technical expertise within Microsoft and Azure data platforms. Key Responsibilities … ensuring engagement, growth, and alignment with company values. Manage performance, personal development plans, and certification pathways. Operational Management Oversee resourcing, scheduling, and holiday planning to maintain smooth project and service delivery. Ensure consistent delivery against best practices and standards. Cross-Functional Collaboration Work with Pre-sales, Commercial, and Project Management teams to scope, estimate, and deliver successful projects. … Technical Delivery & Innovation Support technical delivery when needed, including designing scalable Azure/Microsoft data solutions. Drive innovation through cloud migrations, data lake implementations, and robust ETL/ELT pipeline development. Skills & Experience You'll thrive in this role if you have: Leadership Proven ability to build strong relationships and foster an inclusive, collaborative environment. Demonstrated leadership experience More ❯

container orchestration (Kubernetes, AWS Lambda). Collaborate across teams to deliver integrated, secure, and high-performing solutions. Ensure compliance with security frameworks (ISO27001, GDPR) and drive continuous improvement in service delivery. Who We're Looking For: A proven leader with hands-on experience in infrastructure and DevOps roles (ideally 2+ years). Expertise in AWS and Azure cloud environments … and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist More ❯

visual experiences for senior stakeholders and clients. This is a hands-on, front-of-house role that requires technical expertise, composure under pressure, and a commitment to first-class service delivery. Key Responsibilities: Set up, operate, and support AV and conferencing systems for meetings, events, and presentations Deliver live, white-glove technical support during executive and client sessions Ensure … business communications Gain exposure to enterprise-grade AV and conferencing systems in a professional, high-trust environment Be part of a collaborative IT team that values precision, accountability, and service excellence Contribute to high-profile corporate events and global broadcasts Opportunities for technical development and progression within a world-class financial institution For a full consultation, send your CV More ❯