1 to 25 of 83 Service Delivery Jobs in the City of London

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

Role: Service Delivery Manager Location: City of London Salary: Up to £75k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London Market) and More ❯

Role: Service Delivery Manager Location: City of London Salary: Up to £75k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London Market) and More ❯

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive , you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager , working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly … while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … ll Do Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes. Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report More ❯

a future where human well-being is safeguarded while closing the gaps in critical global labour needs. About the Role As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly … while also designing the ITSM model that scales with the company’s rapid growth. Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You … ll Do Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes. Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report More ❯

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams … including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem … will: Be accountable for the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

to execute defined services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. … Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all … customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes, and configurations within the customer’s estate. Oversee consumables management and replenishment across the customer’s fleet. Deliver ongoing training to the customer on managed devices and solutions. Support the Lexmark More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: London - approx 2 days a week on client sites/3 days remote … Requirements for Operations Engineer - CyberSecurity: Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a … for technology Solid understanding of Security Networking, Microsoft Windows OS and Active Directory Any experience in SOC or pen testing is beneficial Responsibilities for Operations Engineer - CyberSecurity: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Manage client relationships Working on Security Roadmaps More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: London - approx 2 days a week on client sites/3 days remote … Requirements for Operations Engineer - CyberSecurity: Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a … for technology Solid understanding of Security Networking, Microsoft Windows OS and Active Directory Any experience in SOC or pen testing is beneficial Responsibilities for Operations Engineer - CyberSecurity: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Manage client relationships Working on Security Roadmaps More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

environment. The LBS Technology Department is responsible for delivering and supporting all digital technology solutions required for the effective running of London Business School. We provide specialist capability in Service Delivery, Software Development, Digital Solutions Delivery, Teaching and Learning Technology, Platform Integration, Data Management, Cyber Security, Project Delivery, Business Analysis, User Experience, Business Change and Enterprise More ❯