26 to 34 of 34 ServiceNow Jobs in the City of London

cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does not include … Management Strong understanding of CI relationships and dependency mapping Experience supporting Change Management processes Strong analytical and data quality mindset Experience with ITSM platforms (ServiceNow preferred) Ability to work across technical and non-technical stakeholders Why this role? Impact: Direct influence on service stability and change success Visibility: Work across ...

cannot be resolved immediately. Incident, Request & Escalation Management Ensure all walk-up and appointment-based interactions are accurately logged in the ITSM tool (e.g. ServiceNow Walk-Up Experience). Triage issues appropriately between TechBar resolution, L2/L3 escalation, or project teams. Own TechBar-related incidents through to resolution, maintaining … ability to manage competing priorities in a fast-paced environment. Desirable: Experience operating or launching a TechBar/Genius Bar-style service. Experience with ServiceNow Walk-Up Experience or similar ITSM tooling. Exposure to global or multi-region IT operating models. Knowledge of Apple and Windows device ecosystems ...

Company Overview Our client is a senior-led specialist consultancy operating at the intersection of ServiceNow, Artificial Intelligence, and Enterprise Transformation . The firm supports complex global programmes with a strong emphasis on operational optimisation, scalable delivery, and measurable business outcomes. Working with enterprise organisations across IT, HR, Finance … consulting to design and deliver transformation programmes that drive lasting business value. Role Overview We are seeking a Vice President (VP) to lead complex ServiceNow and enterprise transformation engagements while supporting strategic account growth. This role combines programme delivery leadership, senior stakeholder engagement, and commercial oversight. The successful candidate will ...

services environment, owning the end to end lifecycle of network infrastructure vulnerabilities. This role focuses on Tenable driven discovery, risk based prioritisation, remediation coordination, ServiceNow Vulnerability Response workflow management, and automation to uplift the maturity and efficiency of the vulnerability management programme. Responsibilities: Act as the primary analyst for vulnerabilities … platform. Lead remediation working sessions, track ageing vulnerabilities, escalate blockers through governance forums, and validate fixes through targeted rescans. Manage the vulnerability lifecycle within ServiceNow Vulnerability Response, ensuring accurate CMDB linkage, correct assignment routing, SLA tracking, and reporting. Tune Tenable and ServiceNow integrations including ingestion rules, asset matching, deduplication logic ...

ServiceNow Associate Manager £75000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Developer/Architect - Associate Manager London (Hybrid) Up to £70,000 + 10% Bonus + Full Package I'm partnered with a leading ServiceNow consultancy looking to hire an Associate Manager-level ServiceNow ...

ServiceNow Developer Location: UK-wide office locations to choose from (Hybrid - 2 days onsite) Salary: £70,000 - £100,000 DOE + comprehensive benefits (Including training/development) Type: Permanent, Full-Time Are you a ServiceNow Developer looking to take your career to the next level? This is your chance ...

3. Architecture & Solution Design Design scalable AI-enabled automation architectures integrating: Hyperscaler AI services (Azure AI, AWS, GCP, OpenAI, Anthropic) Enterprise platforms (SAP, Oracle, ServiceNow, CRM systems) Data platforms and middleware Define: Agent-based automation models RAG architectures Process orchestration frameworks Human-in-the-loop governance models Ensure security, compliance … modeling and business case development skills Excellent PowerPoint storytelling and executive communication capability Familiarity with hyperscaler AI ecosystems Exposure to enterprise platforms (SAP, Oracle, ServiceNow) Experience in agentic workflow design Consulting background preferred Experience working in global delivery models Behavioral Competencies Strong strategic thinking and structured problem-solving High executive ...

firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback, and AI to enhance knowledge … within ITIL environments Proven track record delivering complex service transitions in global settings Strong knowledge of taxonomy, metadata, and content lifecycle management Experience with ServiceNow and knowledge management tools Understanding of AI-driven knowledge solutions and modern technologies Knowledge of infrastructure, applications, and cloud environments Strong communication, stakeholder engagement ...

each application, you will capture: Functional and technical ownership Vendor relationships Known issues and workarounds Support procedures and escalation paths Knowledge Base Development (ServiceNow) Design and structure Knowledge Base Articles (KBAs) Document troubleshooting guides, support processes, and escalation matrices Ensure high-quality documentation aligned with enterprise standards High-Level Documentation … Excellent written and communication skills Technical & functional experience Knowledge of IT support operations, incident management, and service transition Experience working with tools such as ServiceNow and Confluence Understanding of application landscapes, vendors, and integrations Soft skills Strong stakeholder management and communication skills Ability to extract and structure tacit knowledge High ...