26 to 35 of 35 ITIL Jobs in the East Midlands

priorities Define scope, objectives and deliverables in collaboration with stakeholders Manage risks, dependencies and resources across multiple initiatives Own and manage the IT Change Management framework in line with ITIL best practice Chair the Change Advisory Board and maintain the forward schedule of change Ensure compliance with ISO27001, GDPR and regulatory obligations Drive user adoption and training as part of … strong relationships across departments and influence at all levels Skills and Experience: Proven experience in IT project and/or change management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and … risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This is a fantastic opportunity to shape the delivery of technology change in a forward-thinking organisation. If you are a structured, collaborative and results-driven IT leader, we would love to hear from you. More ❯

ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an ITIL environment. Previous experience of working with Enterprise Customers. Education/Qualifications A Level 3 Qualification in IT (A-Level/BTEC or equivalent) ITIL Foundation (Desirable) Skills/Capability Excellent More ❯

ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an ITIL environment. Previous experience of working with Enterprise Customers. Education/Qualifications A Level 3 Qualification in IT (A-Level/BTEC or equivalent) ITIL Foundation (Desirable) Skills/Capability Excellent More ❯

ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an ITIL environment. Previous experience of working with Enterprise Customers. Education/Qualifications A Level 3 Qualification in IT (A-Level/BTEC or equivalent) ITIL Foundation (Desirable) Skills/Capability Excellent More ❯

that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve … date with revised information You will ideally have Experience of working in a client facing IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers More ❯

technicians and business representatives from all departments acting as the primary source of support between IT and the business. Qualifications Strong knowledge of industry-standard infrastructure frameworks, such as ITIL, and experience implementing best practices. Proven experience managing outsourced IT operations and working with external vendors. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at … IT projects and drafting statements of work (SOW) with outsourcing vendors. Knowledge of service delivery and service support disciplines as defined under ITIL. Specialist knowledge in developing and maintaining ITIL policies and procedures. Project management Report Writing, Production of Graphs and Trend Analysis Presentations Additional Information As part of our drive to make Culina Group a great place to work. More ❯

Doing Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting. Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met. Deliver project-related work such as the installation and configuration of new telephone systems or equipment. Create and maintain up-to-date documentation … Experience managing challenging or demanding users. Desirable: Experience with Contact Centre technologies (e.g. Netcall). Knowledge of MS Teams Voice integration . Understanding of voicemail services and telephony integrations. ITIL v4 Foundation certification. Basic networking knowledge (IP routing, VLANs, QoS, etc.). Attributes Demonstrates strong practical problem-solving ability. Contributes actively to continuous improvement initiatives. Displays professionalism and a commitment More ❯

all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice. To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of … standard applications and operating systems Experience of providing hardware break fix services across standard desktop/laptop environments Experience of providing network support services across standard network environments General ITIL - Foundation or the appropriate on the job experience Good organizer, priority driven, and able to multi-task to meet service priorities Methodical with attention to detail, but prepared to meet More ❯

Senior Network Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team More ❯

Role & Responsibilities: To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting. Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained. Delivery of project-related tasks such as the installation of new telephone equipment. Creation of telephone diagrams and documentation. Actively manage, configure … technical manner Experience working with Contact Centre Technologies Comprehensive understanding of Session Initiation Protocol (SIP) platforms Understanding of MS Teams (Voice) Previous experience with working on Telephone Voicemail Services ITIL v4 Foundation Basic knowledge and understanding of Networking principles Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy More ❯