26 to 50 of 62 ITIL Jobs in the East Midlands

feedback and development support Provide hands-on support for difficult, sensitive or time-critical user-device and field incidents Ensure engineers apply ServiceNow and ITIL-aligned standards Escalate infrastructure, supplier, capacity, safety and service risks early We are looking for someone who has: A relevant Level 4 qualification or equivalent ...

ability to build trusted relationships with customer stakeholders Good commercial awareness, including an understanding of billing, profitability and contract performance A practical understanding of ITIL principles, supported by relevant accreditation Experience supporting service reviews, managing risks and issues, and driving continual improvement Strong analytical, communication and presentation skills The confidence ...

Cyber Essentials Plus or ISO 27001 exposure Tools such as WatchGuard, Zscaler, NinjaOne, AvePoint or Hudu Automation, service reporting or IT process improvements Microsoft, ITIL or relevant cybersecurity certifications Why Join The HBP Group? Take ownership of internal technology within an established technology business Have a direct influence on improvements ...

Cloud technologies. A genuine interest in getting hands‐on and growing your depth for organisation processes and tools Experience of Agile Project Management methodology ITIL Foundation V4/V5 level accreditation infrastructure or equivalent Where and how you'll work: This is a permanent position and is based ...

Teams: Work with Development and IT Support to resolve issues and improve application delivery. Manage Incidents: Handle incidents and service requests in line with ITIL practices. Champion Continuous Improvement: Promote DevOps, DevSecOps and GitOps to enhance security, performance and reliability. This is an opportunity to influence how technology is delivered ...

relationships with clients, suppliers and colleagues Relevant network, cloud, project or service management qualifications would be beneficial, such as Cisco, Aruba, Juniper, Fortinet, Microsoft, ITIL, PRINCE2 or equivalent experience A full driving licence and access to your own vehicle is essential due to client site travel Package Pension contribution ...

NATO or secure government supply chains. Knowledge of secure AI adoption, data governance and intellectual property protection. Familiarity with operational improvement methodologies such as ITIL, Lean, Six Sigma or Kaizen. Experience commissioning and managing external technical or specialist expertise. An understanding of AI/ML tooling and LLMs in high ...

guidance on all aspects of the use of Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical ...

estate, with emphasis on incident and problem resolution. The role requires extensive experience with Windows Server, AD/Entra ID, VMware/Hyper-V, ITIL processes, and strong PowerShell reporting. DV clearance is highly desirable; IR35 inside. #J-18808-Ljbffr ...

escalations to ensure a consistent service experience. What You Will Bring to the Role • Good level of education, including strong written and verbal English. • ITIL Foundation certification desirable. • Experience building, supporting and developing high-performing teams. • Previous experience within an IT Service Desk or IT Support environment. • Experience leading, coaching … service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel ...

tools such as Zabbix or LibreNMS. Strong troubleshooting skills, with the ability to investigate complex technical issues and identify root causes. An understanding of ITIL processes, change management and security standards such as ISO 27001. The Package Salary: £40,000-£50,000 Location: Nottingham, with hybrid working (3 days ...

services and support functions. Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience. ITIL Foundation (v3 or v4) qualification or higher. Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation. Additional ...

network improvement and infrastructure refresh projects. Installing, configuring, and maintaining LAN routers, switches, firewalls, wireless networks, and SD-WAN solutions. Managing network changes through ITIL-aligned change management processes. Producing and maintaining technical documentation. Supporting manufacturing and operational technology environments. Working with ServiceNow, Jira and other project management tools. ...

across the organisation from its Nottinghamshire site. You will drive service performance, stakeholder relationships and continuous improvement to strengthen operational resilience. The role requires ITIL Foundation, a degree (or equivalent), and experience managing £1m+ budgets, with strong leadership and communications to influence at all levels #J-18808-Ljbffr ...

wish-list of requirements: Cisco Citrix or Microsoft application and desktop delivery solutions Server & backups Microsoft Exchange Storage systems (DAS and NAS and SAN) ITIL Desirablewish-list of requirements: IT Security Cloud based hosting (Azureor AWS) Juniper/Cisco Firewalls WLAN management as well as configuration SQL Server Telephony Lithium3 ...

000+ servers and 10,000 users. You will collaborate with internal teams and external partners to manage incidents, deploy upgrades, and implement changes within ITIL-guided processes. A strong background in core infrastructure and communication is essential. #J-18808-Ljbffr ...

manufacturing/engineering. Based in Derby with hybrid WFH options, the position requires 3+ years as Technical Lead or Solution Architect and strong ITIL/PRINCE2/TOGAF knowledge, plus stakeholder engagement and scalable, secure designs. #J-18808-Ljbffr ...

levels. A broad knowledge of IT Infrastructure technology, current trends Experience of delivering solutions in Manufacturing or Engineering environments desirable Understanding frameworks such as ITIL, PRINCE2, and TOGAF. Strong consulting skills and experience able to shape and drive consultative outcomes This role is active now, interviews are planned ...

legacy replacement and new site commissioning Supporting connectivity for manufacturing and OT systems, including CNC equipment Raising and carrying out changes in line with ITIL processes and keeping network documentation up to date Skills & Qualifications of a Network Engineer: CCNA as a minimum, CCNP preferred Around 5 years' experience ...

resolution. The engineer will work within a defence-aligned environment, contribute to incident response, and ensure service excellence while maintaining documentation and compliance with ITIL standards. #J-18808-Ljbffr ...

logistics applications and processes. Key responsibilities include leading end-to-end system enhancements, collaborating with stakeholders, and providing second-line support. The role emphasizes ITIL-aligned delivery within a hybrid UK environment. #J-18808-Ljbffr ...

client account. You will work closely with internal and client stakeholders to ensure services meet SLA requirements and client expectations. The role requires strong ITIL knowledge, SIAM understanding, and proven relationship management within outsourcing environments, including engagement with senior levels and cross-functional teams. #J-18808-Ljbffr ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

join our UK operations. You will be the first point of contact for IT issues on customer sites, driving incident resolution and adhering to ITIL processes. The role involves ownership of incidents, collaboration with manufacturing teams, and travel to cover UK sites as needed. You will analyze major incidents, provide ...

Microsoft, Adobe, Oracle) Strong analytical and reporting skills Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their SACM expertise in a structured ...