26 to 50 of 52 ITIL Jobs in the East Midlands

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL … and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

development and testing lifecycles, including Agile methodologies, is desirable Degree in Computer Science, Information Technology, or a related discipline (or equivalent experience) Certifications in relevant tools or frameworks (e.g. ITIL, DevOps, or cloud platforms) are advantageous If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get More ❯

and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. JBRP1_UKTJ More ❯

and solutions - Virtualisation and containerisation technologies - Delivery and support of cloud services in Azure and/or AWS - Redwood Cronacle/RunMyJobs - Project Management Methodologies (SAFe Agile, Prince II, ITIL) What we can offer you: - Competitive salary and annual company bonus - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to More ❯

Overview At ATS, our On-Site Support Engineers play a key role in our day-to-day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral … partner Employee Assistance Programme (EAP) Life assurance Employee ‘away days’ What you will bring to the team Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi-vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience of advanced troubleshooting of Windows More ❯

Overview At ATS, our On-Site Support Engineers play a key role in our day-to-day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral … partner Employee Assistance Programme (EAP) Life assurance Employee ‘away days’ What you will bring to the team Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi-vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience of advanced troubleshooting of Windows More ❯

remote desktop support and ticket management systems. * Ability to communicate effectively with users and colleagues in a professional environment. * Must be a British National. * Certifications such as CompTIA A+, ITIL, or Microsoft certifications. *Previous experience in a similar role within a corporate environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

to projects (completer finisher) Ability to plan, minute and and follow up on meetings using a risk, issue, actions and decisions log Desirable: Understanding of both waterfall, agile and ITIL principles Experience of working on legacy and/or highly modified JDE environments Knowledge of output generators for JDE like BI Publisher or Transform Desire to cross-train on other More ❯

that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve … date with revised information You will ideally have Experience of working in a client facing IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers More ❯

in high-pressure environments. Highly organised with good time management and prioritisation skills. Methodical, analytical and customer-focused approach to problem solving. Comfortable working in structured change-controlled environments (ITIL-aligned). Enthusiastic about developing your own skills and supporting the growth of others. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan More ❯

has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. … the main point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal More ❯

Mid-Range Systems Administrator Location: Northampton Salary: £50,000 - £60,000 Employment Type: Permanent Chapman Tate Associates are proud to be working with a highly respected and innovative manufacturing business currently looking to expand their Infrastructure team. This is an More ❯

over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were looking for: Proven experience in IT support management Strong understanding of ITIL and service management best practices Technical knowledge of Microsoft infrastructure, networking, and remote support tools Excellent communication and interpersonal skills Ability to lead, coach, and develop teams effectively Desirable skills More ❯

fault diagnosis iLOM/Kernel upgrades SElinux Ability to troubleshoot, research and diagnose root cause for an incident or problem Excellent communication skills (both verbal and written) Understanding of ITIL Service Management fundamentals Knowledge of IT process tools such as Service-Now would be beneficial Good client-facing skills Experience of working in a similar ICT Managed Services environment would More ❯

regularly reviewed, assessed and optimised. What you'll need to succeed Extensive understanding of Azure, Sentinel, MS Defender, Autopilot and Intune Success in leveraging traditional best practices such as ITIL Experience of identity and access management, and end user device management Experience of delivering against cyber security roadmaps Experience building threat intelligence and horizon scanning tools Strong communication skills This More ❯

regularly reviewed, assessed and optimised. What you'll need to succeed Extensive understanding of Azure, Sentinel, MS Defender, Autopilot and Intune Success in leveraging traditional best practices such as ITIL Experience of identity and access management, and end user device management Experience of delivering against cyber security roadmaps Experience building threat intelligence and horizon scanning tools Strong communication skills This More ❯

the delivery of ICT solutions. The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience for the organisation. In return More ❯

maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on major incident and problem management At least 3 years’ experience in a dedicated major incident or problem management role Strong written and verbal More ❯

multiple case management and IT systems What We're Looking For: Experience with CRM or case management systems (admin level) Project management or business analysis background Strong understanding of ITIL change processes Confident managing project plans, RAID logs, and budgets Great problem-solving skills in IT support or operations Willingness to travel occasionally Desirable: ITIL or project management qualifications Experience More ❯

previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer More ❯

pressure environment. Documenting and maintaining process and procedure information. Certified in Microsoft Technology College diploma in an IT field (such as Computer Science) or equivalent. Experience working in an ITIL-driven environment and working knowledge of ITIL principals and processes. Full UK Driving Licence Please see the Person Specification for further information. Why join us? About Bloor Homes: We built More ❯

£22,500 to £25,000 per annum dependant on experience Employee assistance programme, private healthcare and/or health cash plan, 3x salary life assurance, enhanced pension and family policies, golf benefits, discount platform and up to 36 days annual More ❯

processes and ERP/supporting systems Desirable Skills Knowledge of ERP and WMS systems SOX exposure or experience PowerPlatform/PowerApps/PowerAutomate experience preferable IT Service experience (ideally ITIL exposure) Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside More ❯