ITIL (Information Technology Infrastructure Library) Jobs in England

Essential Skills & Experience: Experience managing and supporting ITSM applications Significant experience of working in a customer service environment Significant experience of complex ITSM implementations and enhancement projects A thorough understanding of the relevant ITIL framework principles and practices in regard to ITSM tools Package: £45,000 - £53,000 Bonus scheme... more ▸

System Manager- Managed Services - £45,000 - 53,000 - Fully remote + benefits Overview: An exciting opportunity has arisen with a highly regarded Managed Service Provider who are currently looking for a Business System Manager to join my client on a permanent basis. You will be responsible for leading and developing the team of resources providing application maintenance, support and consultancy services. Roles & Responsibilities:... more ▸

Contract Senior EUC Manager, End User Computing Manager, Service Improvement, EUC EUC Manager, End User Computing Manager, EUC, End User Computing, Professional Services, IT Support Manager, Infrastructure Manager, Support Services Manager Contract role Hybrid Working (offices based in London and Surrey) Inside IR35 (umbrella company required) 3 months initially IDPP have an excellent opportunity for... more ▸

Service Desk Manager / ITIL / Worcester £50,000 - £55,000 + Benefits Service Desk Manager / ITIL / Worcester My client is a leading UK technology partner who are looking for a Service Desk Manager to join their business. You will be joining a IT Service Desk team of 15-20 individuals and will be responsible for the day to day management and co-ordination of the team across 1st, 2nd & 3rd Line... more ▸

Duties & Responsibilities As the first point of contact for all IT issues and requests for over 85,000 people, we are searching for a motivated Team Leader to join the team, who will lead and develop a diverse team of 1st Line Analysts as they provide award winning IT support to over 85,000 customers. As a Service Centre Team Leader, you play an integral part in the... more ▸

Maintain capacity plans with a clear forecast of future requirements Produce and maintain a skills Matrix demonstrating core competencies of the technology staff; identifying gaps based on demand Coordinate internal resources so that project demands are met Resolve resourcing conflicts that arise Proactively monitor Service Now queues to ensure SLAs... more ▸

12mo FTC Senior Project Manager - Software / Implementation - Cheshire Hybrid working - £42-48K A public service institution is looking for a Senior Project Manager on a 12-month Fixed Term Contract. The main aim of the role is to help deliver a large programme of work on a core internal system. You will plan and manage the overhaul and implementation of the critical system - creating project plans... more ▸

I am currently recruiting for a 1st Line Support Engineer. The details of the contract are highlighted below: Location: Barnsley Work pattern: Hybrid (3 days ONSITE, 2 days WFH) Interview process: 1 stage Start date: ASAP Duration: 6 months Hourly rate: £12 - £19 Requirements: A good team player who would fit well within the team - Good experience of call logging with great Customer... more ▸

A leading goods supplier based in Middlesbrough are looking for a 1st Line Support Technician to join their growing IT and Operations team. This is a fantastic opportunity for a 1st Line Support Technician to begin their career in IT support with a leading organisation. The role offered is to provide all sites across the nation with a range of IT Support. This will be a mix of hardware and software... more ▸

Offering great prospects and career development, as well as a great benefits package!... Addition benefits include £500 personal development allowance for you to use at your discretion. Office hours Monday - Friday 9-5pm... I am a Principal Consultant for Hays Technology, specialising in Infrastructure for the North West. Helping tech... more ▸

Service Desk Analyst Location: Rutherford Appleton Laboratory Harwell, Oxfordshire Salary: Band C £25,702 - 27,938 (dependent on experience) Contract Type: Permanent Hours: Full time/Part time (minimum 30 hours per week) Together, our scientists, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether... more ▸

Benefits: Training/Progression/Private Healthcare/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Analyst. The successful candidate will be providing high quality IT Support to our clients wide variety of customers via email, telephone and remote support tools. You will be responding to customer support incidents and implementing solutions to ensure a high quality level of service... more ▸

Are you a Service Introduction Lead looking for a career defining move?! My client; one of the WORLDS most renowned name's in AVIATION are searching for a Service Introduction Lead to join the team! This is a chance for you to join at a crucial yet exciting time of... more ▸

IT Training Manager London £45,000 - £50,000 + Holidays + Flexibility + Pension An amazing opportunity for an established IT Training Manager to develop in an established and growing company in an exiting role, where you will be responsible for assessing and determining the clients training a development needs specific to technology used. On offer is a role where you will be able to develop and challenge yourself with long - term career... more ▸

Hybrid 2 days on-site Maintain a high level of service, support and delivery across the IT Service Desk. Own and troubleshoot incoming 1st to 2nd line incidents and requests. Responsible for your own service desk documentation and updating of the team knowledge base. Proactive approach to improving service desk... more ▸

IT Service Desk Engineer Northallerton Rate £13.77 per hour PAYE / £16 Umbrella 6 Month Contract INSIDE IR35 An IT Service Desk Engineer is required on a 6 month contract to start ASAP for a large organisation based in Northallerton. The role is based in the centre of Northallerton which sits in the beautiful countryside of North Yorkshire. The Role My client is looking for an individual who has experience of working within an IT Service... more ▸

1st line Application Support - Permanent - Hybrid - Dudley - £30K + benefits 1st line Application Support - Permanent - Hybrid - Dudley - £30K + benefits Leading software company looking to hire a 1st Line Application Support Consultant maintaining the highest professional standards at all times providing 1st line technical support to customers. Taking calls and managing cases through to resolution Proven support experience... more ▸

An established and globally renowned industry leader is seeking a proven IT Service Desk Team Lead to manage the service desk function and co-ordinate major incidents for the organisation. This is a hybrid role with a minimum of 3 days per week in their London (Paddington) office. The successful candidate will be responsible for the day-to-day management of a team of 8 service desk engineers covering a range... more ▸

Infrastructure Manager / Infrastructure Team Lead / O365 / Windows Server / Active Directory / Contract / Inside IR35 / Harlow Vivo Talent is currently recruiting for an Infrastructure Manager on a contract basis to join our client in Harlow. You will play a key part in the management of the day-to-day operations of the IT Infrastructure Team and ensure effective and efficient service. It is a great opportunity to play a key role... more ▸

Company description: Specsavers Optical Group Limited Job description: Application Support Lead - FInance Applications The Application Support Lead is a senior part of our Finance Application Support team and will be responsible for a group of applications and services as well as ensuring that operating level agreements are maintained, without compromising on service quality and still drive continuous improvement. The Application... more ▸

Service Desk Technician, Stoke-On-Trent - Hybrid Our client is looking for a Service Desk Technician to join their team on a permanent basis, this is a hybrid role, any out of hours work can be done from home. Shifts are between 6am-10pm Monday-Sunday. Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management... more ▸

| Salary £39,571-£44,624 Per annum | Permanent, Full Time, 37 hours per week | Digital Transition | We have an extremely exciting opportunity for a Senior ICT Engineer/ Designer who specialises in Early Life Support to work in our Digital Services, ICT Service Transition team. The role of Service Transition is to move services and service changes into operational use. They ensure that new or changed... more ▸

1st/2nd Line Support Role Details: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients responding to requests... more ▸

Essential Skills: Automation experience Previously worked with Cloud and Data Centres Strong lead design and support of enterprise-level IT infrastructure Strong ITIL, AWS/Azure & VMWare Platforms Management experience Insurance background - Desirable Head of Hosting & Cloud Successful applicants will be contacted within 24 hours of applying. The processing and use... more ▸

Service Delivery Manager A progressive and well-respected Microsoft Gold Partner with proven success across Managed Services, are seeking two driven and approachable Service Delivery Managers at a great time of growth. Salary: up to £50k + Benefits Location: Remote - UK based As the successful Service Delivery Manager, you will have the following experience: Prior experience as a Service Delivery Manager Customer Centric,... more ▸

Service Delivery Manager A progressive and well-respected Microsoft Gold Partner with proven success across Managed Services, are seeking two driven and approachable Service Delivery Managers at a great time of growth. Salary: up to £50k + Benefits Location: Remote - UK Home based As the successful Service Delivery Manager, you will have the following experience: Prior experience as a Service Delivery Manager Customer... more ▸

IT Service Desk Analyst required by market leading, award winning organisation in Stroud. Our client offers a hybrid working arrangement with flexibility on remote and home-based working. The IT Service Desk Analyst will join our clients service desk team reporting to the IT Services Manager. You will play a key part in enabling the IT function to deliver an excellent customer-focussed service to our clients... more ▸

2nd Line Support Engineer £27,000 to £35,000 basic salary per annum plus benefits including 25 days holiday, life assurance, private healthcare, matched pension, excellent training & development opportunities etc. Our industry-leading client, based in Woking, is looking for an ambitious 2nd Line Support Engineer to join their very successful business on a permanent basis. The 2nd Line Support Engineer will... more ▸

Service Desk Analyst The Role Hutchison Ports (UK) - Port of Felixstowe is the largest deep-water Port in the UK and to support our continued growth and development we are looking to recruit a Service Desk Analyst to support the Information Systems Department (ISD). Within this role you will be providing an all-round service for all end user devices ensuring every point of contact is logged... more ▸

Service Desk Manager ITIL This is an opportunity to join a forward thinking, global organisation where you will be responsible for managing the day-to-day function of the group Service Desk. Key Experience: Ensuring that priorities are handled appropriately, correct procedures & processes are in place and working as they should. Hiring, mentoring, training, and managing geographically dispersed Service Desk engineers... more ▸

Where appropriate and in-line with ITIL best practices, you will also be working in conjunction with the internal stakeholders, having the objective of ensuring that the services provided, by our partners, are managed and measured according to the agreed contractual commitments... Other stuff we're potentially looking for: Computer... more ▸

Service Delivery Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Due to internal progression, we are currently looking for a Service Delivery Manager to join our amazing Service Delivery team at Node4. As a Service Delivery Manager, you will be responsible for... more ▸

Role and Company: My client delivers Network and Cloud (AWS or Azure) support to public and private sector organisations. They are passionate about technology, and they aim to give efficient customer service and excellent IT support, as well as innovative fix solutions. They are looking for a Service Desk Analyst to join their team near Leeds. The successful candidate will... more ▸

CHANGE ANALYST - PERMANENT POSITION FINANCIAL SERVICES SALARY - £55,000 - £65,000 PER ANNUM (DEPENDENT ON EXPERIENCE AND LOCATION) PLUS 20% BONUS You and your team The Change Analyst will be accountable for the day to day management and administration of the process for the bank to conduct change services through the bank. By alignment and collaboration with the Product Teams,... more ▸

2nd Line Engineer A leading Managed Service Provider of 600+ highly skilled staff and revenues exceeding £100m requires a hands-on Support Engineer, to provide systems administration and 2nd line support of Microsoft Office 365 products and services used internally within the organisation. This is a highly successful, award winning, best-in-class IT Consultancy. An Employer of Choice, providing cutting-edge IT solutioning and services... more ▸

IT Service Desk Analyst / 1st Line Support / Customer Service 23-27K + Benefits 8am-4pm or 9am-5pm Worthing ROLE We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st Line Support Analyst who is comfortable supporting users with technical issues over the telephone. Due to their nurturing environment and extensive training program, we are able to consider candidates... more ▸

My client is looking for a Service Desk Analyst to join their team on a hybrid basis in Hatfield. 25k with excellent benefits. You will be responsible for providing 1st line support to employees and keeping in-house support systems up to date KEY DUTIES AND RESPONSIBILITIES: Supporting employees with IT issues Keeping in-house support systems up to date Helping employees use relevant systems and help... more ▸

Hayley Group Limited is offering an exciting position as a First Line Support Analyst, working alongside their Group IT team in Halesowen. Job Title: First Line Support Analyst Location: Hayley Group Limited, Shelah Road, Halesowen, West Midlands, B63 3XL Working Hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings (Additional working hours may be required) As a First Line Support... more ▸

La Fosse Associates are currently partnered with a large Legal business who are currently looking to recruit a EUC Manager to their team. This will be a permanent role paying up to £80,000 Per Annum and will be offering a large amount of remote flexibility with the main office based in Newcastle. About the role: Reporting to the Director of IT Operations EMEA, this role consolidates the... more ▸

Contract: £475/day Inside IR35 - Umbrella Engagement Start Date: ASAP Length: 6 Months+ (Likely to extend) Location: Wiltshire/Remote Hybrid model to being - 2 days in office followed by as and when necessary Ensure the delivery of high quality IT services by developing excellent working relationships with all stakeholders, partners and service providers. Monitoring and reporting on agreed service levels and associated key performance... more ▸

IT Service Desk Analyst/Helpdesk/1st line/1st level – Crewe My successful client is recruiting an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the business Daily tasks Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool. Prioritising support... more ▸

Service Desk Analyst - Doncaster - Hybrid Working (1-2 days per week in the office) - upto £30k I am working with a major business involved with manufacturing and distribution to help them grow their Service Desk. The role will involve working with internal and external partners to make sure issues are resolved. This will need strong communication skills as well as a passion... more ▸

Location: Fully Remote Essential: At least 3 years of experience working in a customer support team on the relevant technologies and products. Thorough knowledge of Windows 10/11 and endpoint technologies (e.g. Windows Defender, AD Group Policies). Thorough knowledge of Microsoft Endpoint Manager: Microsoft Endpoint Configuration Manager: functionality such as software update deployment as well as components such as management points and the inner working thereof Intune:... more ▸

Service Desk Analyst - 1st Line Support Engineer We have a fantastic opportunity for a Service Desk Analyst / 1 st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2 nd line and beyond. Main duties for the Service Desk Analyst... more ▸

I am currently working with a large FTSE100 business who are looking to add to their technical support team with the addition of a 1st line support person. This isnt your usual 1 st line support role though, as it is an accelerated IT Career path within a growing tech team that can open doors into 2 nd /3 rd line support, software development or network engineer type roles. As a Microsoft partner... more ▸

IT Support - Technical Support - Desktop Support - Service Desk sought by a household name with offices in Surrey. You will work within an internal IT team and support 4000 users with all 1st and 2nd line issues (Desktop Support). Role Summary: Provide a primary interface between the business and the IT department. Takes ownership, logs & co-ordinates all computer hardware & software... more ▸

IT Service Desk Analyst - NHS - Southall - 3 months - £130 a day via umbrella Job Summary: You will be required to provide 1st line technical support to the customers of the Contact Centre as part of the Service Operation strand. You will be expected to log all incidents and deal with them efficiently according to technical processes with knowledge and within the target SLA... more ▸

Essential skills: Knowledge with agile/DevOps methodologies Experienced working in an Infrastructure Operations Team supporting AWS, Azure and on-premises Infrastructure Knowledge of server operating systems Practical knowledge of ITIL, VMWare Experience of implementing CI/CD - Desirable Monitoring tools such as VRops, VRA & cloud Monitoring solutions - Desirable Insurance background - Desirable... more ▸

Hayley Group Limited is offering an exciting position for an Applications Support Analyst, working alongside their Group IT team in Halesowen. Job Title: Applications Support Analyst Location: Hayley Group Limited, Shelah Road, Halesowen, West Midlands, B63 3XL Working Hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings (Additional working hours may be required) Key responsibilities and duties... more ▸

Job Title: Service Desk Analyst Location :Peterborough/Remote - Hybrid Working Have you got an interest in IT? Have a strong level of customer service and looking for a role where you can be part of a great and growing team? If so, apply today and join us as we grow our team. As a Service Desk Analyst, you will provide 1 st and occasional 2 nd line support to a large international customer base... more ▸