ITIL Jobs in England

We are Hiring for Programme Service Practitioner Role. Work Location: Leeds. Knowledge of working in a Service Management environment. Knowledge of the ITIL framework and how this is applied. Knowledge of using Service Management toolsets to support and enhance processes and procedures. Excellent communication skills with the ability to communicate... more ▸

IT Support Engineer // Coventry // Initial 3 months // £13.04/our Umbrella. REED Technology are working with a client in Coventry who require an IT Support Engineer. This is on a very fast pace, high volume service desk where by it is crucial for anyone interested in the role to be determine and focused. You will be responsible for; -Being first point of contact for information services. -Logging and handling incidents... more ▸

One of our long-standing clients is currently recruiting for a Service Desk Team Leader to join them on a permanent basis. The purpose of this role is to deal with any occurring problems and incidents around the service desk. Key responsibilities: * communication, escalations and resolution of occurring incidents. * accountable... more ▸

IT Technician - Service Now. 3 months plus. Up to £34 per hour - inside IR35 contract. As the IT Technician, you will be providing technical support and you will be responsible for testing, configuring, and troubleshooting hardware, software and networking systems. Hours: 37.5 hour week. IT Technician essential skills: IT Technician experience. Experience with Service Now and general ITIL support model. Minimum 3 years IT support... more ▸

My client a leading Solutions Provider, looking for an experienced. Knowledge Manager. , responsible for the development of the knowledge management strategy, identifying new innovative ways to improve content, and communicate knowledge standards. You will have complete ownership, management and maintenance of the existing Knowedge Management System. Ideally, you will have a strong ITIL framework foundation with proven track... more ▸

1st Line Support, 3 Month Contract with view to Permanent, Competitive Salary, Full Time. Your new company Large Public sector company on a 3 month rolling contract basis. Your new role The Digital Services Division aims to develop a culture of continual service improvement. The post holder will support managers to develop this culture. The post holder will form part... more ▸

Location : Renshaw Street, Liverpool, Merseyside L1 2SA. Salary : £30,700 (Recruitment Rate) £32,250 (Confirmed Rate) Hours Per Week : 35. Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year... more ▸

IT Service Desk Analyst. Northallerton. Rate £15 Umbrella. 3 Month Contract An IT Service Desk Analyst is required on a 3 month contract to start ASAP for a large organisation based in Northallerton. The role is based in the centre of Northallerton which sits in the beautiful countryside of North Yorkshire. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st... more ▸

The Job. Job Summary: To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests. Tasks, Duties & Responsibilities: Install, configure and upgrade operating systems and software, using standard business and administrative packages. To be responsible for an area of technical expertise. Install, assemble and configure computers, monitors, network infrastructure and peripheral such... more ▸

The Job. Job Summary: To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests. Tasks, Duties & Responsibilities: Install, configure and upgrade operating systems and software, using standard business and administrative packages. To be responsible for an area of technical expertise. Install, assemble and configure computers, monitors, network infrastructure and peripheral such... more ▸

Service Desk Engineer - Stoke-on-Trent. Service Desk / ITIL / Technical Support / 1st line / 2nd line / Open Ticketing. My client is lookig for an enthusiastic, focused Service Desk Engineer with an eye for detail who is knowledgeable and has a genuine interest in all things PC and software related. The client is a 24-hour business and always have employees on site and so we need our technical... more ▸

Duration. : 3 months. Location. : Lancashire. Rate. : £160/day Inside IR35 (umbrella company required) A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Analyst to join their busy team based in Lancashire. This is an excellent opportunity for an experienced 1st Line... more ▸

Sanderson are working with our client to help them recruit for a newly created role which is for a Technology Supplier & Partner Manager who will be responsible for the management and coordination of key technology suppliers and outsourced services. Working across all aspects of the internal technology teams they will help define and agree the supplier governance framework... more ▸

Service Desk Analyst. Location : Birmingham Employment type : Contract, 3 months Daily Rate : up to £140/day (which may be subject to change depending on applicable legislation or solution through which services are performed) INSIDE IR35 This is a fantastic opportunity to join the Client's IT Team and become a key member of the team, building on your excellent customer support skillset in an IT environment. The role. As an Service Desk... more ▸

Service Delivery Executives An exciting opportunity has arisen for a Customer facing Service Executive to join an establish multi award winning business who are a market leader in their sector offering outsourced IT services. Looking for someone with an entrepreneurial edge that can spot and develop opportunities that you will have the autonomy to build and rollout on some prestigious accounts!... more ▸

We have an opportunity to work for you to work for a multi-brand provider of information technology solutions to business, government, education and healthcare customers. Their hardware and software can be found across an impressive 250,000 companies worldwide. To support a new and very exciting Government contract, we are looking for candidates with exceptional contact centre or call centre customer service experience to join the... more ▸

Service Desk Engineer | £25,000 - £35,000 | Sheffield. Are you…? - Looking to progress your career within a highly reputable client? - Looking to be hands on and pragmatic with a variety of complex issues? - Looking to challenge and develop yourself and the company you work for? The Company and Role: A highly reputable client in the automotive sector is looking for you to come in and proactively... more ▸

I have a new vacancy for an experienced Service Desk Manager to work with a forward thinking, technology driven business in Ipswich. If you have a well-rounded knowledge of support desk environments, enjoy supporting bespoke software solutions and want the opportunity to lead a high performing team then this is a great opportunity for you. In your new role you will manage the day-to-day operations... more ▸

Service Desk Engineer. £22,000 - £28,000. Horsham. My client is looking for a technically skilled Service Desk Engineer based out of their office in Horsham, the role will be to support internal staff with 1st, 2nd and 3rd line support. The Service Desk Engineer will need to have experience working within a technical environment but this is also a great learning opportunity for... more ▸

IT Security Lead - ITIL / IS Security / IS Networks. The Role. We are looking for an IT Security Lead for a brand new opportunity. The role will involve conducting investigations into cyber security incidents, compromises or breaches, identify, determine feasibility and implement technologies and trends that could help improve IT security within the business. Additionally develop and maintain IS security strategy and... more ▸

Job Purpose. As an experienced Change Planning & Integration Lead, you will be responsible for delivering and integrating new IT Services to the business in a way that is sensitive and fully compatible with business operations. Following the transformation of the IT delivery operating model your role is pivotal in shaping the Service Management function. You will drive "best in class" IT operational delivery by collaborating with... more ▸

Microsoft Cloud Project Manager, with strong experience of delivering M365 and Azure cloud projects to end customers, is required for a leading consultancy in a growing Microsoft cloud practice, in a home based role with minimal client travel, paying from £50,000 - £70,000. Microsoft Cloud Project Manager. Home based + minimal client travel. Working for a leading IT consultancy. £50,000 - £70,000, depending upon... more ▸

We have an exciting permanent opportunity for a Change Management Analyst for a leading IT Services company in Nottingham. You will be responsible for managing change within the ITIL framework and be accountable for day to day administration maintaining accurate record of all activity in ITSM toolset... You will also... more ▸

Apple Support Technician. Salary: £18,000 to £23,000. ACM Resourcing are working with one of the leading Apple IT support companies in the UK. Our client is looking to recruit talented, passionate people to grow their team. They are great at investing the time and energy with their people for example Jamf qualifications. The position is based in Central London. The role will... more ▸

Mac Engineer. Salary: £25,000 to £30,000. ACM Resourcing are working with one of the leading Apple IT support companies in the UK. Our client is looking to recruit talented, passionate people to grow their team. They are great at investing the time and energy with their people for example Jamf qualifications. The position is based in Central London. The role will be to provide... more ▸

The Company. Nigel Wright are delighted to be working with a leading organisation working based in Darlington the business looks to put each of the local communities at the heart of their work. The Role. Managing Voice Calls and Email workflows, dealing with the reported incidents and then handling the service or change request you will be providing first level customer... more ▸

Support Analyst - Darlington (Temporary Maternity contract, but could go perm) £25,000 per annum / £12.99 per hour. 8am - 4pm or 9am - 5pm (Working from home 2 days a week, and 3 days in the office from September 20th) Kelly Services are seeking to recruit a highly skilled Support Analyst to work within a digital payment organisation dealing with customer queries in the Rail industry... more ▸

IT Service Desk Engineer - 1 st /2 nd Line Chassam Recruitment are currently looking to recruit an IT Service Desk Engineer for a leading company based in Manchester. This is an exciting opportunity to join a busy service desk and provide support for to the staff. Skills Needed: Proven track record in providing IT Support. Troubleshooting both hardware and software issues. Supporting both Windows and Mac operating systems... more ▸

Job Title: IT Service Engineer. Business Unit: Enabling Functions. Location: London. Role purpose. The Service Engineering team offer 1st and 2nd line support for all ISG offices and project sites. Service Engineers work as part of the Service Engineering team to provide first and second line support functions across all office and project site locations... more ▸

Our client is an international business going through extensive growth and are looking for an experienced IT Business Partner/Business Relationship Manager. There are 2 facets to to this role; both international and UK centric. Internationally, the company is expanding into other countries this year and as those central teams form, they will need IT Services managed from UK HQ. Your role will be to liaise between... more ▸

Service Desk Team Leader - Bristol - New Role. Salary - £28000 - £35000 + Excellent Benefits + Bonus. Commutable from - Bristol - Swindon - Bath - Weston-Super-Mare - Cheltenham - Gloucester. Key Skills - Service Desk - Team Leader - ITIL - ServiceNow - ITSM - SLA's - KPI's. A leading organisation in the Bristol are is looking for a Service Desk Team Leader to join the company at an exciting time of growth and expansion... more ▸

Service Desk Analyst / Leeds / Remote / Contract / Likely Extension. Corecom Consulting have been engaged to source a Service Desk Analyst on a contract basis for a Global FinTech organisation based in Leeds. This organisation has several positions live they need people to start as soon as possible to work on the backlog of tickets and be a full-fledged part of the team. You will be in a full-Service Desk role... more ▸

Leading Birmingham-based technology company are seeking an experienced Service Desk Analyst to handle customer requests and needs over the phone. The ideal candidate will be a great communicator and who is able to maintain their composure when dealing with customer requests. Responsibilities: - Receive, log and manage calls from clients and internal staff via telephone email and Jira... more ▸

IT Systems Analyst – Job Opportunity (Entry level) Location: Leeds City Centre, LS2 / Part Remote & Office. Salary. : £20,000 - £25,000 plus a great range of benefits. I am working with a globally operating business who are looking for an. IT System Analyst. to join their well-established IT team. The successful candidate will play a pivotal role in supporting the businesses’ daily IT Systems operations. This entry... more ▸

Reporting to the Head of ITSM, you will join a team who always look to promote within and rapidly propel progress careers within Service Management. Yours will be no different! Your role manages the lifecycle of a release, ensuring appropriate governance is applied before being adopted onto the production environment and assisting technical teams in managing cross application dependencies. Location: City... more ▸

SEA is a cutting edge business providing world leading maritime defence and transport management solutions via our high-calibre team, placing an emphasis on innovation, flexibility and solving customer problems. This is where you come in! We are looking for a Service Desk Analyst to work on the SEA Customer Service Desk, triaging end user issues across multiple SEA products and solutions... more ▸

Change and Release Management Analyst - circa £25k DOE. Global Consultancy. Inverness / Corsham. Security Clearance Requirement: SC Cleared or Willing to undergo clearance. We are currently assisting this prestigious IT organisation in the recruitment of a Change and Release Management Analyst to join the team in Inverness or Corsham and oversee the change process by ensuring the correct procedures have taken place within scope... more ▸

This role will assist with a variety of projects as well as providing advice and guidance to our 1^st Line Support Engineers. Be the escalation point for 1^st Line Support Engineers, providing technical support. Monitor the Service Desk tickets and ensure all are completed within the defined SLA's. Installation, configuration and deployment of new and existing hardware/software across... more ▸

James Adams have been retained to work with a large transport business in the West Midlands, the role requires the following: > Be a part of the team delivering a professional and effective 24 hour service desk capability, working to a shift pattern covering weekends and evenings, handling calls and contacts for incident resolution and request fulfilment within SLA. > Provide high quality... more ▸

Regularly update incidents logged on the ITSM and manage the ticket assigned to your group... * Industry recognised qualifications in relevant area is desirable (ie MCP/CCNA/CompTIA) * Experienced in the following: o Windows Operating Systems o Application troubleshooting (Teams, Outlook, Word etc) o Hardware troubleshooting (desktop, laptop, phones) o Remote... more ▸

1ST/2ND LINE HELPDESK ENGINEER (CONTRACT) - O365/AD/WINDOWS SERVER/NETWORKS. Contract opportunity for immediately available candidates in the North West. Easily accessible location. Initial 1 month contracts (extensions likely). 1st/2nd Line Helpdesk Engineer - O365/Windows 10/Active Directory/Windows Server/Networking. £12.50 - £15 per hour WHO WE ARE…. Providing innovative cloud solutions to clients across the globe and the UK, we are a disruptive managed service provider!... more ▸

Service Desk Engineer. IT Managed Services. £22,000 - £26,000 + Excellent Benefits Our client is a well established, reputable IT managed services provider. Well established and with an ever expanding portfolio of clients, they continue to expand at an impressive rate. As a result of this success, they are currently looking to recruit experienced Service Desk Engineers to join their highly successful team. What you need: A "customer... more ▸

1st Line Support Partner. Newcastle upon Tyne. Permanent Full Time (37.5 hpw) Salary c£19,000 pa, negotiable based on skills and experience, plus brilliant benefits. Supporting the business through technology and innovation. That’s when it hits home. As an IS team we are setting out to be more digitally focussed, using the latest technologies, whilst ensuring that our customers are at the heart... more ▸

I am hiring a Software Delivery Change Lead for a Global Commodities Firm in London on an initial 18 month FTC. The ideal candidate must have extensive experience in the Exchange or Real Time Trading sector with a track record of team & vendor management. This is an exciting oportunity to work for a Global Commodities Firm. The roleholder will be responsible to establish a vision and direction, to influence and align... more ▸

Lead IT Engineer. KM4Talent Technology are looking for a confident and energetic customer-focussed. IT Engineer. with a broad range of skills to provide on-site IT Support. The client’s office is based in St Albans, Hertfordshire and they need an IT Engineer to work full-time for a prestigious client based in London. The role is to provide IT Support to users based on site and remotely and includes both day-to-day issues plus... more ▸

Exciting opportunity!! Service Desk Analyst Role 24/7. We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The Service Desk Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple clients... more ▸

Our client is urgently seeking an experienced Service Desk Manager to join their team on a permanent basis, based in Twickenham... Developing support methodology globally and co-ordinating global resources... Understanding of IT service desk best practices. Good general IT skills especially in Microsoft product portfolio. Effective people management skills... more ▸

Our client is urgently seeking an experienced Service Desk Manager to join their team on a permanent basis, based in Bath... Developing support methodology globally and co-ordinating global resources... Understanding of IT service desk best practices. Good general IT skills especially in Microsoft product portfolio. Effective people management skills... more ▸

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team. About the role. A fantastic opportunity to join the IT team as an IT 2nd Line Support Analyst. The team provide all desktop and user support for interactions that cannot be resolved by our Shared Service team... more ▸

Urgently seeking an Interim Infrastructure Engineer with Network experience for a role in Wokingham Wokingham, Berkshire UK 6-month Contract (Umbrella Only) £230 - £250 + VAT per day Your new company This local services organisation is going from strength to strength and has invested heavily into its infrastructure over the last 2 years. Their plan now is to drive a series of pivotal changes... more ▸

Regional IT Support Technician | Liverpool | Up to £28,000 A great opportunity to join an Eco conscious organisation, working collaboratively as part of a wider team, supporting users across the North and Scotland. As Regional IT Support Technician you will be responsible for: Provide technical support to users via phone, email, and ticketing system. Log, prioritise and resolve tickets - escalating where necessary. Create and update... more ▸

We're Lowell. You may not have heard of us, so let us introduce ourselves. You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person's situation is different. We buy debts from lots of different companies in all... more ▸

SERVICE DELIVERY MANAGER // DEVEOPS SUPPORT MANAGER // DEVOPS // APPLICATION SUPPORT // REMOTE // INITIAL 3 MONTHS // £450-500/DAY UMBRELLA. REED Technology are working with a client in Nottingham who require a DevOps Support Manager to address the organisation's need to ensure application issues are addressed within their SLA. The successful applicant will also take responsibility to address future support needs for all... more ▸

Service Desk Manager - Colchester - IT Managed Services £50,000-60,000 + benefits + Split between office and home working. I'm looking for a Service Desk Manager for a leading technology business in Colchester. The role will be responsible for managing all activities in respect of the Help Centre operations. To ensure that the customer's satisfaction and SLA are maintained to the highest level. You will... more ▸

Are you looking for a new exciting opportunity working as a Cloud Support Engineer to be based in Reading working for a well-established Managed Service Provider? My Client are a MSP who have a number of sites across the UK support a number of businesses with their IT hosting and communications. Main Duties of the Role. Proactively manage incidents as they arise through the Service Desk. Manage and... more ▸

Due to continued expansion, this is an excellent opportunity to work with a Stoke-on-Trent based organisation that is involved in building complex data management and software products for well-known companies around the world! Duties will include: - Providing support for workstation, phone, server and network technologies. - Handling incoming incidents and requests via telephone and email, including assessment, prioritisation in line... more ▸

Role summary/ purpose of job The Service Manager has responsibility for defining and creating the global service, developing the reliability and performance of the services in line with the business requirements, and managing the overall service lifecycle within an agile environment. This includes stability, performance, capability, risk acceptance and analysis of the services. Developing a deep understanding... more ▸

IT Team Leader. Unique opportunity for a hands on IT Support Engineer with 2nd/3rd line experience to lead a team of four 2nd line Engineers. We're looking for tech professionals with a natural leadership ability who thrive in a dual technical/ management role. You will be part of an award-winning service desk, supporting 1000 users across multiple sites as well as remote workers. You will be responsible for... more ▸

Network and UC engineer - Central London - £450 p/d Network Engineer Central London £450 p/d - Inside IR35 My client, a leading Investment House, is looking for an experienced Network and unified comms engineer to join their Central London office, on a 6 month contract. The role will be working along side the small IT team onside, as well as 3rd party support engineers, the role will be responsible... more ▸

IT HELPDESK ENGINEER. Working with a highly reputable IT consultancy who are looking for an experienced IT Helpdesk Engineer to help support and develop the firm's systems as a whole. You will provide 1st line user support to staff and will handle general calls from the IT helpline, troubleshooting all incoming queries received. You will have: Experience in a Helpdesk/Service Desk role (ITIL... more ▸