26 to 33 of 33 Line Management Jobs in the East Midlands

Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯

Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯

Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯

our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs. Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner. Prioritise, progress … and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy. Earn a referral bonus of More ❯

hrs per week, any 5 days out of 7, rotating work patterns of 06:00-14:00/14:00-22:00 Based at: Annesley, Nottinghamshire, NG15 0DJ. First Line Manager We recognise that our employees are pivotal to our ongoing success and the future of our business. We offer a competitive & comprehensive benefits package which includes: Competitive Salary … required: Manage all aspects of a team. Proven experience of operational process improvement skills. Effective planning of resource requirements. Has a positive can Do attitude. Proven experience of Performance Management at team & individual level. Knowledge of/proven experience of the use of effective communication skills, including different styles and methods to ensure all staff are well informed motivated … and perform to high standards. Proven experience of managing staff in line with performance, disciplinary and absence policies. SUT01 More ❯

then implement those improvements across an EU-wide function. Youll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. Youll work shift patterns, which may include some weekends and nights. As you … to hear from you. Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline, operations, or business administration More ❯

then implement those improvements across an EU-wide function. Youll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. Youll work shift patterns, which may include some weekends and nights. As you … written English Preferred Qualifications Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline or operations More ❯

hrs per week, any 5 days out of 7, rotating work patterns of 06:00-14:00/14:00-22:00 Based at: Annesley, Nottinghamshire, NG15 0DJ. First Line Manager We recognise that our employees are pivotal to our ongoing success and the future of our business click apply for full job details More ❯