1 to 25 of 36 Service Management Jobs in the East Midlands

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational … requirements into secure, efficient and sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support ...

title: L1 Service Desk Analyst Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people … Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

TITLE: Device Management as a Service (DMaaS) SALARY: £25,000 p/a LOCATION: Nottingham Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program We have an exciting opportunity … this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. At XMA, our people are at the heart of everything ...

Opportunity We're working with a well-established IT MSP, to find a Service Desk Manager/Team Lead. It's a small, friendly team with ambitious growth plans, so this is a chance to take ownership of the service desk, shape how it runs and grow with … business as it expands. This is a hands-on leadership role: you'll lead the team and the standard of service, while still rolling up your sleeves on escalated technical issues. The Role You'll be responsible for the day-to-day running of the service desk, making ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership … strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials and operational performance support Group priorities and deliver measurable value. What You Will Be Doing Define and own the Group cloud strategy, operating model and roadmaps across ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

independent technology and services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow … ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment. Location: New Park Place, Derby, DE24 8DZ Contract: 01 Dec - 03 May Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company). Hours ...