25 of 25 Service Management Jobs in the East Midlands

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH’s Business Goals and Outcomes. You will be responsible for managing and leading ...

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading ...

Service Delivery Manager Temporary Contract Job Details Client: Charnwood Borough Council Service Area: ICT and Data Security/Information Services Hours: 37 hours per week Start Date: 21 September 2026 Duration: 78 weeks Number of Roles: 1 Working Pattern Hybrid working. 3 days in the office … Council Offices Southfield Road Loughborough Leicestershire LE11 2TX Pay PAYE Rate: £22.41 per hour Job Overview Charnwood Borough Council is seeking an experienced ICT Service Delivery Manager to manage the effective operational delivery of ICT services. The role will oversee day-to-day ICT operations, service performance, customer ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

summary We are seeking an experienced and ambitious Head of Practice Management to join our leadership team and help shape the future direction of the Practice. This is a senior strategic leadership role responsible for supporting the GP Partners in delivering the Practice vision, business strategy and long-term … sustainability. The successful candidate will act as the senior non-clinical leader within the organisation, providing oversight of workforce, finance, governance, compliance, service development and organisational performance. We are looking for an exceptional leader with strong business acumen, excellent interpersonal skills and a proven ability to lead change, drive ...

BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.The position leads a team of internal engineers, across multiple sites, alongside externally managed … service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting Implementations ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting Implementations ...

supporting the transformation of healthcare through technology. As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play … Nottinghamshire and Derbyshire GP practices, and Community Health services. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care. If you are ready to bring your passion for digital transformation and healthcare to the next level ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. … develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional ...

responsibilities In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You'll act as a trusted point of contact for incidents and service requests, working closely with … finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance. You'll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you'll support upgrades, analyse ...

Temporary Customer Service Administrator Alfreton Temporary with the opportunity to become permanent Part Time, 20-25 hours per week Weekly Pay , £13ph SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity … right person. You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit. The role Handling incoming customer ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided … system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability ...

infrastructure tools, technologies, processes and platforms across multiple business entitie s.Provide technical leadership across server, storage, Active Directory, virtualisation, backup and disaster recovery service s.Establish and govern infrastructure standards, service levels and best practices to improve reliability, security and efficienc y.Support strategic initiatives including data centre modernisation, cloud … adoption and infrastructure transformation programme s.Champion automation and continuous improvement to enhance service deliver y.Partner with stakeholders, vendors and technical teams across the EMEA region to successfully deliver change and drive adoption of new technologie s. What We're Looking ForProven experience leading infrastructure teams within complex enterprise environmen ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You'll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

platforms, tools, and processes across EMEA. Provide technical leadership across enterprise networking, Wi-Fi, and firewall technologies. Establish and maintain infrastructure standards, governance, and service excellence. Improve security, resilience, performance, and cost efficiency across the infrastructure estate. Support strategic initiatives including cloud adoption, disaster recovery, and infrastructure modernisation. Evaluate … ideally Palo Alto Networks Experience delivering infrastructure standardisation and transformation programmes. Strong understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL service management principles and operational best practice. Experience managing vendors, budgets, and service performance. Excellent communication, stakeholder management, and change leadership skills. ...

ServiceNow design and development preferably in a consulting environment.Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageousAn understanding of Service Management concepts, delivery assurance principals and procedures.A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms.Ideally you will be have obtained some of the following certifications* ServiceNow Certified Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would ...

Directory/Entra ID Supporting laptops, desktops, mobile devices and peripherals Assisting with device builds, deployments and configuration Managing and prioritising tickets through the service desk system Working with colleagues and third-party suppliers to resolve technical issues Supporting the administration, maintenance and development of the ERP system following … business environment Microsoft technologies including Windows, Microsoft 365 and Active Directory User administration and troubleshooting within Microsoft environments Hardware setup, configuration and support IT service management tools and ticketing systems Working to SLAs and managing priorities effectively Experience with Microsoft Intune, device management or ERP systems would ...

Support Engineer (4 Month FTC) Remote | Midlands/South of England Travel | 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This ...

function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure … infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice ...

real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki ...

real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...