1 to 25 of 35 Service Management Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that … services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

Digital Service Manager - Contract Opportunity Location: North Nottingham Contract Type: 4-month contract Day Rate: DOE Start Date: ASAP IR35 Status: Inside IR35 About the Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities … will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service management processes to support digital services. Collaborate with internal teams and external partners to maintain service quality and performance. Deputise for the Lead ...

Role/Job Title: Service Introduction Manager Work Location: Nottingham (3days) The Role In the Health and Beauty Retailer space, the role purpose is to use our Service and Business Operation expertise to collaborate across Delivery and Service, including internal IT teams, partner IT teams … risk and ensure the quality transition of all new and changing application-led solutions. Your Responsibilities: Understand and document a project's impact on service, including designing any new or changing service models, including run costs for any new or amended project elements. To represent the customer when ...

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could … great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with ...

Role/Job title Service Introduction Manager Work Location Nottingham Role type - Permanent/Fixed Term/Contracting Contract Mode of working Hybrid/office based Hybrid If Hybrid, how many days are required in office? 3 Number of positions 1 Duration of assignment 6 months Any other working … shifts To be published on job boards from below onwards In the Health and Beauty Retailer space the role purpose is to use our Service and Business Operation expertise we collaborate across Delivery and Service, including internal IT teams, partner IT teams and 3 rd parties to assess ...

organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a key role in managing … enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure ...

seeking an experienced Project Manager for a fixed term ( 18 to 24 months ) to lead a critical IT system migration project, transitioning our Field Service Management (FSM) platform to IFS Cloud. This role will be responsible for planning, coordinating, and delivering the migration, ensuring minimal disruption and maximum … project objectives. Cloud Migration: Oversee data migration, system integration, and testing phases between legacy and cloud platforms (e.g., FSM to IFS Cloud). Stakeholder Management: Communicate progress, risks, and issues effectively to senior leadership and all stakeholders. Risk & Compliance: Identify risks, implement mitigation strategies, and ensure compliance with security ...

seeking an experienced Project Manager for a fixed term ( 18 to 24 months ) to lead a critical IT system migration project, transitioning our Field Service Management (FSM) platform to IFS Cloud. This role will be responsible for planning, coordinating, and delivering the migration, ensuring minimal disruption and maximum … project objectives. Cloud Migration: Oversee data migration, system integration, and testing phases between legacy and cloud platforms (e.g., FSM to IFS Cloud). Stakeholder Management: Communicate progress, risks, and issues effectively to senior leadership and all stakeholders. Risk & Compliance: Identify risks, implement mitigation strategies, and ensure compliance with security ...

overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within … budget. Youll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships. Key Responsibilities Installation & Project Management: You will plan, coordinate, and deliver IT installation projects from start to finish, acting as the main client contact and ensuring ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area … Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst ...

Service Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to £80,000 Plus … would love to hear from you. The role and what youll be getting up to on a day to day basis: As a Service Architect, youll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

Micronclean our IT team provides industry-leading technologies to ensure we meet the needs of our internal and external customers, including our own garment management software and a range of web solutions for customer interface. Were looking for a talented and passionate IT Manager to join our IT team. … implement and manage an IT strategy within a rapidly developing business. Duties to include: Lead and deliver an effective, secure and value-adding IT service across the organisation, reducing risk and improving the user experience. Managing, leading and motivating a team of IT professionals including offering support and guidance ...

responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects. • Managing and mentoring IT Operations team members, ensuring high performance and professional development. … standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing and documenting robust IT processes and procedures. • Managing vendor relationships, contracts, and software licences. • Producing monthly management reports on IT operations, metrics, and service performance. Applicants should have proven technical competence across the following areas: • Microsoft 365 Platform: Exchange, SharePoint ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

moment brings catastrophe. We help people be their best in their moments that matter. Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right … team of established Support Engineers, with reporting lines to the Team Lead of Guardian Support. Your responsibility is to ensure the exceptional customer service and support standards are upheld to our ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) At Littlefish … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server ...

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

CISM, or CISSP – or equivalent hands-on experience. Strong technical knowledge in cloud security, IAM, network segmentation, OWASP, and DevSecOps. Proven ability in risk management, applying frameworks like ISO 27001 and NIST to deliver proportionate controls. Experience in secure-by-design principles and validating large-scale, high-risk services. … List-X (FSC), ISO 27001, Cyber Essentials, and Cyber Essentials Plus. Awareness of how emerging technologies impact security requirements and architecture. Understanding of information management, SDLC, IT service management, Enterprise Architecture, and ITIL frameworks. We're all about finding potential here at Kier, and transferrable skills ...

Title: AI Solution Engineer ( Project Manager ) Location: Remote (UK) Work Type : Permanent Overview: TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. Client is a leading global professional services network operating in over 150 countries, offering assurance, consulting … Business Process Modeling, Business Process Workflow, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Enterprise Service Bus (ESB), Google Cloud Platform, Inclusion, Influence, Intellectual Curiosity, IT Service Management (ITSM) TekWissen Group is an equal opportunity employer supporting workforce ...

Title: AI Solution Engineer ( Project Manager ) Location: Remote (UK) Work Type : Permanent Overview: TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. Client is a leading global professional services network operating in over 150 countries, offering assurance, consulting … Business Process Modeling, Business Process Workflow, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Enterprise Service Bus (ESB), Google Cloud Platform, Inclusion, Influence, Intellectual Curiosity, IT Service Management (ITSM) TekWissen Group is an equal opportunity employer supporting workforce ...

line support expert for SharePoint Online, resolving complex technical issues and providing escalation support. Implement and maintain governance frameworks, including permissions management, lifecycle policies, and compliance configurations. Collaborate with security and compliance teams to ensure SharePoint aligns with Microsoft Purview policies (e.g., retention labels, DLP, sensitivity labels). Design … reporting. Maintain high-quality documentation, technical runbooks, and knowledge base articles. Mentor junior engineers and contribute to internal capability development. Participate in change management and technical design discussions for new SharePoint services and enhancements. About You – Required Skills & Experience: Proven experience in SharePoint Online development and administration. Strong understanding ...

line support expert for SharePoint Online, resolving complex technical issues and providing escalation support. Implement and maintain governance frameworks, including permissions management, lifecycle policies, and compliance configurations. Collaborate with security and compliance teams to ensure SharePoint aligns with Microsoft Purview policies (e.g., retention labels, DLP, sensitivity labels). Design … reporting. Maintain high-quality documentation, technical runbooks, and knowledge base articles. Mentor junior engineers and contribute to internal capability development. Participate in change management and technical design discussions for new SharePoint services and enhancements. About You – Required Skills & Experience: Proven experience in SharePoint Online development and administration. Strong understanding ...