1 to 14 of 14 Service Management Jobs in the East Midlands

Job summary We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner to join our dynamic team and help us achieve our mission. Main duties of the job The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping … to ensure that the service desk is constantly developing and improving. The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors more »

Job summary We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025. The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team within the service … Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers. This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding … developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible … time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of more »

We are looking for a Service Desk Analyst Apprentice to join our busy IT Department based in our Lutterworth Head Office. The Service Desk operates and maintains desktop, laptops, mobile phones, printers, and other IT related hardware to ensure that the user base is getting the most effective … roles effectively. We're looking for you to develop into role so that, in time, you gain the necessary skills to become an experienced Service Desk Analyst and can have the opportunity to progress in other IT job roles that may be of interest within the department. Some of … support team ? Work to stipulated SLAs with our users and you will be responsible, after training, for the quality of information logged into our Service management system ? Work as part of a team with 3 other Service Desk Analysts ? IT equipment asset management and inventory controls more »

Ripley Solutions are IT support and service specialists, delivering projects for FTSE 100 companies. We provide IT consultant services to businesses of all sizes to design, develop and deploy future-ready IT infrastructure solutions. We help drive digital transformation programs, create cost effective tailored IT solutions and prepare businesses … Minimum 3+ years commercial experience Excellent documentation and communication skills Able to work autonomously and with minimal direction Knowledge of ITIL best practices for Service Management Proven experience of working with development/QA teams Microsoft Server 2016/2019/2022 and Windows Client Operating Systems Active … HPE and Dell Servers (ProLiant, Edgeline, and PowerEdge families) Trellix ePO Endpoint Security Industry/vendor accreditation such as CCNA, RHCSA and VCP Project management experience Benefits Enhanced holiday package of 30 days per annum (including bank holidays) Company sick pay scheme Annual discretionary bonus scheme Company pension Training more »

The client is hiring a ServiceNow Architect to oversee implementation and continuously consult our client on best practices and new features being introduced on Service Now for some of our large global clients that make extensive use of native products and custom applications built on ServiceNow platform. The ServiceNow … Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering. Responsibilities: Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global Service Now … landscape spanning numerous instances. Service Portal design, often in support of custom applications Hands-on development experience of ServiceNow Scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Very good experience of REST and SOAP based integration, scripted REST and SOAP more »

Ability to travel on an ad hoc basis to other sites (public transport commutable) Understands the value of discipline and process for delivering repeatable service Able to prioritise workloads and working to strict deadlines Great written and verbal communication skills Within this role you will act as a key … person for escalation of technical queries from the service desk and will assist in resolving customer incidents which may involve the use of diagnostics and service management tracking tools. Reporting to the Head of Infrastructure, you’ll also be: Respond in a timely manner to queries and more »

for professional growth and development? The Server Security & Operations Specialist needs to be a proactive and reliable individual to oversee the security and patch management of around 800 servers across the EMEA region. This role includes remote work and coordination with on-site teams as needed. You will be … role requires daily reporting on server security status, focusing on security and operational efficiency. Key Responsibilities: Collaborate with IT teams locally and internationally, using service management tools to: Identify and fix unpatched and insecure servers and endpoints. Generate daily and real-time security status reports for servers. Ensure … the installation of security tools and agents with the support of an asset management system. Suggest efficiency improvements within the Security Operations team. Assist with asset management, including IT equipment and software licences. Participate in special projects, support departmental leadership, and perform other administrative tasks as needed. Key more »

and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required. Multi Disciplined Engineer Ref: V298 Based in Mansfield The role involves: - The … service and maintenance of Intruder Alarms, CCTV, Access Control, Fire Alarm Systems. Assisting with the commissioning of the above systems (on occasions). Ensure that the client is satisfied with the servicing of the system prior to leaving site. Accurate completion of documentation, timesheets, and submission of job reports … through the Companys service management system. Provide a premium service to customers at all times. Always working to safe health and safety practices Inclusion in the Companys out of hours call out rota. Key experience/qualifications: Be able to demonstrate a good technical knowledge of Intruder more »

the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of … service management software. As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Upto £35K for the right candidate Free more »

You will be working on a product which supports the delivery of sexual health services in the UK. This includes building a complete business management system which supports administrative, clinical and service management functions along with additional patient facing technologies including patient kiosks and online systems. You more »

to join their team on a hybrid basis based in Mansfield. This role will see you assist in providing a comprehensive, customer focused procurement service, ensuring that best value for money is achieved. You will also manage procurement systems and information. Produce management reports, returns and ensure that … access Procurement Data & System Assurance Maintain catalogue and category structure System Administration including review of system change requests for roles and work closely with service management team to ensure changes are action-ed promptly Produce monthly governance reports and escalate any exception findings Ensure the BCP/DR more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »