17 of 17 Service Management Jobs in the East Midlands

Head of Service Delivery & Operations - PMO, Service Desk, SaaS 85,000 - 95,000 + Bonus + Benefits Nottingham - Hybrid Applause IT are collaborating with a UK tech company operating in secure government and critical national infrastructure environments, who are going through a transformation in how they deliver … prem, they're implementing modern SaaS solutions delivered into secure public and private cloud environments. That creates the opportunity for a Head of Service Delivery who can take them forward. This is a role with real ownership. Work in a business that can make decisions quickly but are large ...

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Administrator Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, Pension, Benefits About Ricoh: Ricoh is a global … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service ...

Service Architect Location: Lincoln/Hybrid Salary: £52,00-£60,000 A progressive organisation undergoing major digital transformation needs a talented Service Architect to design and integrate services across their modern workplace and digital infrastructure. If you excel at translating complex needs into joined-up solutions where strategy … meets delivery, this is for you. About the Role This pivotal position blends service design, integration, and continuous improvement. You'll ensure IT services are designed and maintained to meet evolving organisational needs, working across cloud, hybrid and on-prem platforms, guiding outsourced providers, and embedding cyber resilience ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area … Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects. • Managing and mentoring IT Operations team members, ensuring high performance and professional development. … standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing and documenting robust IT processes and procedures. • Managing vendor relationships, contracts, and software licences. • Producing monthly management reports on IT operations, metrics, and service performance. Applicants should have proven technical competence across the following areas: • Microsoft 365 Platform: Exchange, SharePoint ...

Description We are recruiting for a Junior IT Operations Analyst to join Experian's Global Operations Centre (EGOC) in Nottingham working within the Practice Management team and supporting our Monitoring and Event Management capability. This entry-level role is ideal for someone to learn how modern IT Operations … observability and event management work, and will transition new services into our operational environment. As a Junior IT Operations Analyst, you will work with the Practice Manager and Practice Analyst. Your responsibilities will include ensuring that our services have the right configuration, alerting, monitoring, and documentation in place. This ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, youll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values collaboration … tooling integrations and CMDB-related processes What youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. Responsibilities … provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled … maintenance matters of significance Instruct customers in the operation and maintenance of systems/equipment. Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting Act as a liaison with customers on administrative and technical matters for assigned projects What ...

skills Confidence learning and using business systems Desirable Experience in an admin, office support or marketing support role Familiarity with Canva, CRM systems or service management tools Exposure to invoicing, reconciliation or commercial checks Experience with Xero or similar accounting software (Training will be provided on our systems. ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, youll help ensure IT assets are well managed, visible, and delivering valu click apply for full job details ...

Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential: Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules). Solid understanding of the Microsoft Dataverse Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages). Good … understanding of IT support processes and service management. Strong troubleshooting skills and logical, structured approach to problem-solving. Clear written and verbal communication skills. Beneficial: Experience supporting integrations between Dynamics 365 and other business platforms. Experienced in managing deployment pipelines Familiarity with data governance, access control, and compliance frameworks. ...