22 of 22 Customer Service Jobs in East Sussex

contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately … line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship ...

Customer Service Administrator- Information Rights Case Officer Pay: 15.06ph Location: Hove, BN3 (Hybrid) Contract: Temporary (3 Months) Hours: PART TIME ONLY- 22 hours per week About the Role We are looking for a Information Rights Case Officer to support the effective management of information rights requests. You will … with services across the Brighton and Hove areas, you will provide expert advice, guidance and support on information rights matters while contributing to continuous service improvement. Key Responsibilities Manage and respond to information rights requests, including: Subject Access Requests (SARs) Freedom of Information (FOI) requests Environmental Information Regulation ...

Account Management Executive - Customer Lifecycle - Customer Success BRIEF SUMMARY This is an opportunity to join a newly established Account Management team during a period of growth and technological change. The role will work directly with customers to build lasting partnerships, deliver a high standard of service and support mutual commercial success. The successful candidate will be motivated, customer-focused and commercially minded, with strong interpersonal skills and a genuine passion for customer service. They will be committed to process enhancement, continuous improvement and customer satisfaction while developing their career within account management. ...

PAYE - £15.06 PAYE/hour Hiring Manager 4306 JOB DESCRIPTION QUESTIONNAIRE Purpose of the Job Provide an efficient and responsive administrative and business support service within Cityclean Operations on both Collections and Streets teams Principal Accountabilities Manage accident and incident management for Cityclean Operations, recording, reporting and assisting … Administrative support to Collections and Street operations including support in issuing ad-hoc notices, memos and communications to staff and support Operations Managers with service updates to other Services e.g. Contact Centres, Internal Communications, Environmental Enforcement, councillor and Director queries Set up document control systems and processes and systems ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing … Managers to co-manage client accounts and ensure client satisfaction. Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Maintain accurate and up-to-date client ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

printed products. No two days will be exactly the same, and you will have the opportunity to develop skills in graphic design, digital printing, customer service and print finishing. Your role will include: Preparing artwork supplied by clients for print production, ensuring files are correctly … finishing machinery before operating equipment independently Carrying out quality checks throughout the production process to ensure finished work meets both our standards and the customer's requirements Learning about different paper stocks, print processes, finishing techniques and how they are selected for different projects Working as part ...

during a period of growth and technological change. The role will work directly with customers to build lasting partnerships, deliver a high standard of service and support mutual commercial success. The successful candidate will be motivated, customer-focused and commercially minded, with strong interpersonal skills and a genuine … passion for customer service. They will be committed to process enhancement, continuous improvement and customer satisfaction while developing their career within account management. REQUIREMENTS Manage a portfolio of assigned accounts, acting as the primary point of contact for customers and ensuring a consistently high standard of service ...

expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets ...

deliver profitable growth and market-leading solutions. Manage the complete product lifecycle, from concept and market definition through to retirement, ensuring maximum profitability and customer value. Develop and execute global product and market strategies for the Industrial Gas segment. Monitor market trends, customer needs and competitor activity … enhance market competitiveness. Lead the successful launch of new products and solutions globally. Build strong relationships with key customers and establish effective Voice of Customer (VOC) networks. Support regional sales and service teams with product expertise, positioning and growth initiatives. Prioritise and drive sustaining engineering activities to support ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About You We're looking for a proactive, organised and customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service ...

supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We are seeking a highly motivated and customer-focused IT Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

Church House operations. Working closely with senior leaders across the Diocese, you will play a key role in driving continuous improvement, promoting excellent customer service and ensuring robust governance and compliance. Reporting to the Deputy Diocesan Secretary, you will provide leadership to a small team responsible for governance ...

Church House operations. Working closely with senior leaders across the Diocese, you will play a key role in driving continuous improvement, promoting excellent customer service and ensuring robust governance and compliance. Reporting to the Deputy Diocesan Secretary, you will provide leadership to a small team responsible for governance ...

interactive displays, and AV equipment. Install software updates and maintain IT equipment records. Escalate complex issues to senior IT staff when required. Deliver excellent customer service to staff and students. What We're Looking For: Good knowledge of Windows and Microsoft 365 of Google Chromebooks Strong problem-solving … communication skills. A customer-focused approach with a willingness to learn. An enhanced DBS check, ideally on the update service. ...

driving licence and a car Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28350 basic salary ...

shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part ...

ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. … most secure, cost effective and comprehensive card payment processing services available on the market today – using leading edge technology and supported by unrivalled customer service. Our end-to-end solutions and international processing platform support more than one million businesses worldwide. Elavon is a top 5 Acquirer ...

manage technical escalations, £45 - 50k plus discretionary company performance bonus 25 days holiday eave plus bank holidays, private medical insurance and more Technical Support & Service Manager Location: Lewes, East Sussex Salary: £40,000–£50,000 + discretionary company performance bonus Working pattern: Full-time, office-based, five days … carried out at its head office in East Sussex. Following significant growth over the past three years, the business is seeking a Technical Support & Service Manager to lead its UK Technical Support team through continued growth and technological and organisational change. You will manage a team of approximately eight ...

delivery of the back office system, from discovery through to launch and iteration • Gather and prioritise requirements from internal stakeholders (ops, commercial, customer service • Translate requirements into well-specified tickets (user stories, acceptance criteria) for design and engineering • Manage the build backlog day-to-day: prioritisation, sprint planning ...