9 of 9 Customer Engagement Jobs in the East of England

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service … and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide friendly support … encourage customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through friendly More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

Effectively communicate the value proposition and technical vision of our client’s products to the Sales team and partners, supporting successful sales outcomes. Proactively identify technical opportunities through direct customer engagement. Gather and understand customer requirements to propose tailored technical solutions, and collaborate with Product Management to build strong internal business cases. Conduct SWOT analysis of competitor products … to shaping technical requirements that influence tenders during the pre-tender phase. Key Skills and Experience: Proven experience in Pre-Sales Engineering, working collaboratively with sales teams to drive customer engagement and solution development. Strong technical background in LTE and 4G/5G networks and/or Android-based devices. Hands-on experience engaging with T1 carriers and More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

diverse and may include architecture, technology research, hands on prototyping, and experimental investigations. You will also work closely with product engineering teams, and likely take part in partner and customer engagements. Responsibilities: Design and develop systems architecture of the latest technologies for products in new and existing markets! Perform high level performance modeling and analysis of hardware features, applications More ❯

a week Hybrid- Site is Suffolk 0-2 days per week, varying, London up to 1 day a week. SC Cleared Responsibilities: Manage/support/technical authority for customer MPN Delivery Technical lead and participate in the delivery of MPN Troubleshoot and remediate network connectivity during testing across environments Collaborate with relevant internal/external parties where & when … required Travel to customer sites for meetings as necessary Produce appropriate Migration documentation Skill set and experience: o Customer engagement and interaction skills o Ability to generate quality documentation o Excellent knowledge of delivering network designs , IP-VPN, Cloud connectivity, Mobile Connectivity Solutions o Excellent knowledge of LAN & WIFI knowledge o Excellent knowledge of TCP/IP More ❯

well-established organisation is looking for an experienced Product Manager to join its growing team. The company is undergoing an exciting period of transformation - expanding its product range, enhancing customer engagement, and delivering more innovative, experience-led offerings to its audience. You'll join a collaborative and creative product function, managing a portfolio of interactive products from concept More ❯

join our team. The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery … support to Sales staff at all stages of the sales process (pre and post-sale) Provision of technical support directly to customers/end-users where required Regular proactive engagement with Sales staff to support sales objectives Ensuring all activities are carried out in accordance with the CRFS Quality Management System Ensuring FAE Task Plans/Technical Reports are … completed accurately and in accordance with agreed sales objectives Ensuring Customer Training is delivered competently Ensuring the provision of first-line customer support where required Experience and Qualifications Required Demonstrable qualifications and experience of RF systems and the RF Spectrum Proven understanding of networking principles and tools Proven Field Engineering experience Proven Training Delivery Experience Knowledge of safe More ❯