51 to 75 of 91 Office-365 Jobs in the East of England

support tickets to external support partner. 2nd Line Support Investigate and resolve more complex technical issues. Support desktop environments including Windows OS, Microsoft 365, and standard business applications. Manage user accounts, permissions, and group policies within Active Directory/Entra ID. Troubleshoot hardware issues (laptops, desktops, printers, mobile devices … line IT support role. Strong troubleshooting and problem-solving skills. Good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory/Entra ID. Understanding of basic networking concepts (DNS, DHCP, TCP/IP). Excellent communication and customer service skills. Additional Information ...

Responsibilities Provide 2nd line support, managing incidents and service requests through to resolution Troubleshoot issues, perform root cause analysis, and implement fixes Support Microsoft 365, Windows environments, and endpoint devices Assist with system maintenance, patching, upgrades, and monitoring Manage users, access, and devices (e.g. Entra ID, Intune) Contribute … projects, system improvements, and documentation Ensure adherence to security best practices and policies Skills & Experience Essential: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID) Windows 11 support and troubleshooting Endpoint management (Intune or similar) Basic networking (DNS, DHCP, VPN) Strong troubleshooting and customer support skills Desirable: Azure/cloud platforms ...

line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (account setup, access, equipment). Deliver end-user support including induction training … Experience & Skills Around 1 year of experience in a Service Desk or IT support role (or strong demonstrable aptitude). Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both ...

responsibilities of the IT Support Engineer: Provide 1st and 2nd line IT support across the business Troubleshoot and resolve issues related to Microsoft 365, Active Directory, and Windows 11 Diagnose and resolve network connectivity and general infrastructure issues Support technology updates and contribute to ITIL best practices Assist with … additional IT projects and ongoing technical initiatives IT Support Engineer Experience/Technologies: Windows 10/11 administration, troubleshooting, and end-user support Microsoft 365/Office 365 and Intune administration and support Active Directory administration and user/account management Ticketing system management and response ...

Working closely with senior leadership as part of a growing management team - Remaining hands-off tickets unless supporting during peak periods Technology Environment: - Microsoft 365 - SharePoint/OneDrive/Intune/MFA - ConnectWise suite - Unifi Networking - Draytek Routing - Dell hardware environments - Third-party supplier management Why this opportunity? Clear ...

independently while collaborating in a team environment Ability to work under pressure and to deadlines DESIRABLEREQUIREMENTS: Hands on experience of tools such as Microsoft 365 Compliance Centre/Purview COMPANY BENEFITS: Health Care Cash Plan* Employee Assistance Programme* Contributory Pension Scheme for eligible employees (6% increasing to 7%) Enhanced ...

role within the technical team, supporting escalated infrastructure issues while assisting with the delivery of cloud and infrastructure projects. You'll work across Microsoft 365, Azure, networking, and virtualised environments, supporting a predominantly cloud-based client base. The role will involve Azure migrations, AVD deployments, server upgrades, networking projects … function. What will you need? Strong experience within an MSP environment in a 3rd Line or Project Engineering capacity Hands-on experience with Microsoft 365, Azure, and Azure AD/Entra ID Experience supporting AVD (Azure Virtual Desktop) environments Strong knowledge of Windows Server and Active Directory Solid networking ...

email accounts and website hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Team player Keen to learn Confident communicating ...

would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. ...

Managed Service Provider or managed IT Services business Strong understanding of recurring revenue and managed service models Experience with technologies such as Microsoft 365, RMM, PSA, SOC/MDR, or endpoint management Ability to translate technical services into commercial solutions Experience training or enabling sales teams Strong client relationship ...

according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses , and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. Hardware … premise domains and Microsoft Entra ID Requirements: Networking Knowledge: Basic understanding of networking fundamentals: IP addressing, Ports, MAC addresses, DHCP, DNS, Firewalls, and Switches. M365 & Admin Skills: Creating users, assigning licenses and basic Windows Server administration. Technical Skills: Experience with Windows 10/11 troubleshooting and installation. Soft Skills: Excellent ...

Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshootin VoIP setup & management Microsoft 365 administration: Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising …/switches) The candidate Supporting and troubleshooting Windows based environments 2+ years’ experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/ ...

2nd Line Support Engineer | Colchester | Up to £36,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description ...

issues across laptops, desktops, printers, and mobile devices Set up and configure new user devices and accounts Support Microsoft cloud technologies including Azure, Office 365, and Windows environments Maintain accurate documentation and contribute to knowledge base improvements Collaborate with IT colleagues on ongoing projects and improvements Ensure … follow strict compliance and approval standards (audit-focused environment) Skills & Experience Proven experience in an IT support role (2+ years) Strong knowledge of Microsoft 365, Windows OS, and cloud-based environments Experience troubleshooting hardware, software, and basic networking issues Familiarity with ticketing systems (e.g., Freshservice) is beneficial Understanding ...

skills and a genuine passion for delivering excellent IT services. Key responsibilities of the IT Support Engineer: Troubleshoot and resolve issues related to Microsoft 365, Active Directory, and Windows 11 Diagnose and resolve network connectivity and broader infrastructure issues Provide 1st and 2nd line IT support across the business … ongoing technical initiatives IT Support Engineer Experience/Technologies: Administration and support of Windows 10/11 operating systems Administration and support of Microsoft 365 and Intune environments Administration and management of Active Directory Experience using ticketing systems to manage incidents, service requests, and user support activities Strong communication ...

devices for customers (both remotely and on-site) Support business servers, networks, and cloud environments Manage and maintain Microsoft 365 and Active Directory environments Monitor systems through RMM tools, including backup and cybersecurity alerts Diagnose and repair IT hardware Answer incoming support calls and provide friendly, professional technical assistance … EAST ANGLIA) LTD Our client is a trusted provider of professional IT services, supporting businesses with: IT support & helpdesk services Server & network infrastructure Microsoft 365 & Azure solutions Cybersecurity & backup Cloud hosting Web services Remote monitoring & management ...and more ...

customer sites regularly, assisting with project delivery, and acting as a trusted technical presence for customers. Youll work closely with senior engineers on Microsoft 365 migrations, Intune deployments, onboardings, and infrastructure projects, while also supporting clients remotely and onsite as part of our wider technical team. The ideal candidate … technically strong, approachable, proactive, and happy to go the extra mile for clients and colleagues. Key Responsibilities Deliver technical project work including Microsoft 365 migrations, Intune deployments, client onboardings, hardware rollouts, and infrastructure upgrades Work alongside senior engineers and project leads to carry out the hands-on implementation ...

Experience with Microsoft Active Directory – account management, authentication, group policy and hardening. Experience of providing Infrastructure support – including DHCP, DNS, routing etc Familiar with Office365 – feature/policy management, Exchange configuration & administration Experience with VMware vCenter/vSphere – Host and VM deployments Experience with SQL – support and administration Your … protocols, group policy administration, and security hardening. Comprehensive Infrastructure Support: Hands-on experience providing essential infrastructure services, such as DHCP, DNS, and routing. Office 365 Proficiency: Familiarity with Office 365 administration, including feature and policy management, Exchange configuration, and user support. VMware Virtualisation Experience: Solid understanding ...

Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC/SIEM platforms Supporting Cisco Meraki networking environments Managing issues through … knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server/Active Directory Cisco Meraki Endpoint Manager/Intune MFA/Security tooling SIEM/EDR platforms Hyper-V Windows, Mac, iPhone ...

operating in highly regulated environments. The Role You will be responsible for delivering a high volume of IT change and provisioning requests across Microsoft 365 and endpoint environments while maintaining exceptional levels of accuracy, communication, and customer service. Typical responsibilities will include: Managing user onboarding, offboarding, account provisioning … decommissioning Supporting Microsoft 365, MFA, Intune, and Windows 11 environments Configuring Autopilot and MDM profiles Managing permissions, password resets, and access requests Updating tickets and documentation accurately within ConnectWise Communicating with end users via phone, email, and ticketing systems Working closely with the wider service desk team to manage ...

update incidents and service requests using ITSM tools (Service Now) Support device setup, configuration, and deployment (laptops, desktops, mobile devices) Assist users with Microsoft 365, collaboration tools, and business applications System Stability & Resilience: Support monitoring of IT systems to ensure uptime and performance Assist in routine maintenance, updates … Participate in security monitoring and basic incident response Promote awareness of cybersecurity across the organisation Cloud Systems: Support administration of cloud platforms (e.g. Microsoft 365, Azure) Assist in user provisioning, license management, and cloud-based services Help monitor performance and availability of cloud applications Testing & Problem Solving: Assist ...

technical support via phone, email, and remote support tools Logging and managing support tickets Troubleshooting basic hardware, software, printer, and connectivity issues Supporting Microsoft 365 users including password resets and mailbox support Setting up laptops, desktops, and user accounts Escalating more complex issues to senior engineers when required Delivering … excellent customer service to end users Skills & Experience Previous IT support experience or IT qualification preferred Basic understanding of Windows operating systems and Microsoft 365 Good communication and customer service skills Eagerness to learn and develop technically Ability to work well within a team environment Full UK driving licence ...

uniquely casual environment. Technology Environment You’ll have good experience in most of these technologies and the ability to pick up the other: • Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV • Active Directory, DNS, DHCP, Windows server and Hyper V • Physical + virtual infrastructure • Firewall & safeguarding appliances … structured helpdesk environment What We’re Looking For • 3+ years in a user-facing IT support role (education experience very beneficial) • Strong Windows OS, M365 and hardware troubleshooting skills • Working knowledge of networking fundamentals • Exposure to Mac/iOS and Windows Server (desirable) • Exceptional communication skills and a proactive mindset ...

skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience … preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

Electronic & Communication Desirable oMSc in relevant field, for example: Health Informatics/Telemedicine/Telehealth/Digital Informatics oPRINCE2 or equivalent oQualification in Microsoft 365 management, implementation or development oHealthcare Information and Management Systems Society (HIMSS) Experience Essential o3-5 years previous health-related/NHS IT and/… standard secure hospital network security - for example VPNs, firewalls, NHS Digital cybersecurity policies Working knowledge and administration commonly used software packages, specifically Microsoft Office 365 (specifically Excel, Word, SharePoint, Forms, Automate) oDemonstrate a thorough understanding of development and service delivery in the acute health sector or similar complex ...