IT Service Delivery Manager
- Hiring Organisation
- Atkinson Moss
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
primary operational contact for assigned clients while leading and developing the Support team to deliver exceptional service outcomes. The successful candidate will combine strong people leadership skills with a solid technical understanding, enabling effective collaboration with engineering teams and the ability to translate technical delivery into meaningful client outcomes. … Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly defined and consistently followed Oversee onboarding ...