Technical Services Manager - IT Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Cambridge, England, United Kingdom
contact and escalation point for the EMEA and APAC regions. Team: IT Infrastructure & Support (Enterprise Engineering) Reports to: Director, IT Infrastructure & Support Scope: People-manager role leading a distributed IT support team based across EMEA and India, delivering support to Roku employees across all offices globally, and serving … resolution time, first-contact resolution, onboarding completion, and CSAT, and report performance to IT leadership. Own the service desk workflow and ticketing (Jira Service Management), including intake, triage, routing, and escalation, and drive continuous improvement of runbooks and knowledge. Manage endpoint support across Windows (Intune), macOS (JAMF), and Linux ...