18 of 18 Problem Management Jobs in the East of England

metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

expected to work across all three sites, Basildon, Broomfield and Southend Hospitals. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures. A More ❯

experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms … of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage … as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

We are looking for an individual who is, at heart, a problem solver and finds it exciting to work with people and technology. Apprenticeship schemes aim to provide a learning experience to achieve the desired skills and knowledge needed to obtain the course degree. Role A successful applicant will be able to learn new skills rapidly, be motivated to … via tickets, phone, emails, teams, or in person and providing first-contact support. During this task, proper communication, documentation, and escalations within the ticketing system need to be achieved. Problem management: Investigation of problems in systems, processes, and services. Implementation of agreed-upon remedies and preventative measures. Application support: Investigation and resolution of issues relating to applications. Providing … ports for correct network activity when equipment is moved, or new equipment is connected. IT Infrastructure: Carrying out agreed operational procedures of a routine nature. Performing maintenance, installation, and problem resolution including checking notifications and reading logs. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of More ❯

enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery - Identifying … and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. More ❯

prioritised backlog of features, and work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance systems used by Allwyn's … in product management. Hands-on experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience of communicating with all levels … of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change and Problem Management, testing procedures and documentation, and adherence to the company baselines More ❯

Delivery Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem management activities … medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to build strong relationships with staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven … experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join a dynamic team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation More ❯

wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - assistant network manager, Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members. Key Responsibilities: • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. • Responsible Financial Budgeting for all on-premises … hosted services. • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Capacity management including power, floor space and assisting with forecasting loadings. • Change management approval site level responsibility. • Support the CTO team with Incident and problem management. … Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability More ❯

databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution Monitor system health, identify issues, and implement fixes. Security & Compliance Implement best practices in SAP Security (role management and access control). System Documentation Maintain up-to-date documentation for existing and new systems. Collaboration Work alongside IT teams and business stakeholders to develop technical solutions. Your … SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with More ❯

databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution – Monitor system health, identify issues, and implement fixes. Security & Compliance – Implement best practices in SAP Security (role management and access control). System Documentation – Maintain up-to-date documentation for existing and new systems. Collaboration – Work alongside IT teams and business stakeholders to develop technical solutions. Your … SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) – a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with More ❯

databases and Unix/Linux environments for peak performance. Troubleshooting & Issue Resolution – Monitor system health, identify issues, and implement fixes. Security & Compliance – Implement best practices in SAP Security (role management and access control). System Documentation – Maintain up-to-date documentation for existing and new systems. Collaboration – Work alongside IT teams and business stakeholders to develop technical solutions. Your … SAP NetWeaver, Hana, and Unix/Linux environments . Strong knowledge of SAP ECC, BW, APO, PI, IBP, C4C, Cloud Connector, and Fiori . Familiarity with incident response and problem management . SAP Security experience (role management & access) – a plus! To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with More ❯