1 to 25 of 26 Problem Management Jobs in the East of England

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident … escalation. Managed Service Delivery - Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing … and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing More ❯

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

love. And we do it all right here at Sky. The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical More ❯

to meet service delivery requirements within own area of responsibility. Customer Relationship. Establishes relationships with customer's organisation to deliver and enhance the service. Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or … resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Able to act as team manager if needed. Business Awareness. Understands the requirements of the customer's business … own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism (TECH More ❯

least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard … process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of More ❯

experience: Good standard of general education with GCSE (or equivalent) including English and Mathematics. Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components. Creating and, or following application installation policies, guidelines, standards, and procedures More ❯

monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearance Experience or exposure to second …/7 rotating shift pattern Strong communication and customer service skills Ability to work under pressure and take initiative Desirable: Experience with incident and problem management tools ITIL awareness or certification Solid understanding of server environments and IT infrastructure Proficiency in MS Word and Excel Key information This More ❯

work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance … experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience … of communicating with all levels of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change More ❯

work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance … experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience … of communicating with all levels of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change More ❯

work with the architects and developers to deliver those changes into Production. They will also work with the Service Delivery team on incident and problem resolution, ensuring a service that is Fit for Purpose and meeting the needs of the business. Role Responsibilities: Provide functional expertise of the Finance … experience managing all stages of the product life-cycle, including requirements gathering and testing. Technical background with knowledge of software development methodologies. Experience of management of incidents and problems using ITIL v3 methodology. Strong second-line support background. Proven ability to build rapport with stakeholders and communicate clearly Experience … of communicating with all levels of departmental management Excellent analysis and problem-solving skills plus attention to detail. Act with integrity and due care, skill and diligence in carrying out your duties. A belief in high quality and a commitment to structured ITIL working practices such as Change More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management More ❯

Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with More ❯

Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at … enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a … changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints More ❯

Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at … enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a … changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints More ❯

with architects and developers, and ensuring application functionality aligns with business needs. They will also coordinate with the Service Delivery team on incident and problem resolution to ensure optimal service levels. Role Responsibilities: Provide functional expertise on Finance systems such as SAP (FICO), Coupa (P2P), and Bottomline PTX (BACS … features into production. Ensure applications comply with privacy regulations and security standards. Monitor KPIs and analyze data to measure product success. Support incident and problem management to minimize business impact. Identify trends in incidents and work proactively to reduce recurrence. Key Skills and Experience: Functional expertise in SAP … integrations with other systems. Experience with Coupa P2P and Bottomline PTX. Experience with SAP Concur. Previous experience as a Product Owner or in product management roles. Hands-on experience managing all stages of the product lifecycle. Technical background with knowledge of software development methodologies. Experience managing incidents and problems More ❯

Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third … customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line … proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be More ❯

and security standards. Track key performance indicators and leverage data to assess and enhance product performance. Support the Service Delivery team in incident and problem resolution to minimise business disruption. Analyse recurring issues, identify trends, and implement measures to reduce repeat incidents. Skills and Experience: Must have strong functional … expertise in SAP FICO, including integration management with other systems. Preferred experience with Coupa P2P, Bottomline PTX, and SAP Concur. Prior experience as a Product Owner or in a similar product management role. Proficiency across the full product lifecycle, from requirements gathering to testing and delivery. Solid technical … foundation and familiarity with software development practices. Experience handling incident and problem management within an ITIL v3 framework. Strong stakeholder engagement skills and the ability to communicate effectively. More ❯

and security standards. Track key performance indicators and leverage data to assess and enhance product performance. Support the Service Delivery team in incident and problem resolution to minimise business disruption. Analyse recurring issues, identify trends, and implement measures to reduce repeat incidents. Skills and Experience: Must have strong functional … expertise in SAP FICO, including integration management with other systems. Preferred experience with Coupa P2P, Bottomline PTX, and SAP Concur. Prior experience as a Product Owner or in a similar product management role. Proficiency across the full product lifecycle, from requirements gathering to testing and delivery. Solid technical … foundation and familiarity with software development practices. Experience handling incident and problem management within an ITIL v3 framework. Strong stakeholder engagement skills and the ability to communicate effectively. More ❯

and security standards. Track key performance indicators and leverage data to assess and enhance product performance. Support the Service Delivery team in incident and problem resolution to minimise business disruption. Analyse recurring issues, identify trends, and implement measures to reduce repeat incidents. Skills and Experience: Must have strong functional … expertise in SAP FICO, including integration management with other systems. Must have experience with line managing a product team. Preferred experience with Coupa P2P, Bottomline PTX, and SAP Concur. Prior experience as a Product Owner or in a similar product management role. Proficiency across the full product lifecycle … from requirements gathering to testing and delivery. Solid technical foundation and familiarity with software development practices. Experience handling incident and problem management within an ITIL v3 framework. Strong stakeholder engagement skills and the ability to communicate effectively. More ❯

and security standards. Track key performance indicators and leverage data to assess and enhance product performance. Support the Service Delivery team in incident and problem resolution to minimise business disruption. Analyse recurring issues, identify trends, and implement measures to reduce repeat incidents. Skills and Experience: Must have strong functional … expertise in SAP FICO, including integration management with other systems. Must have experience with line managing a product team. Preferred experience with Coupa P2P, Bottomline PTX, and SAP Concur. Prior experience as a Product Owner or in a similar product management role. Proficiency across the full product lifecycle … from requirements gathering to testing and delivery. Solid technical foundation and familiarity with software development practices. Experience handling incident and problem management within an ITIL v3 framework. Strong stakeholder engagement skills and the ability to communicate effectively. More ❯

the ability to work calmly under pressure. * Experience with command-line tools, bash scripting, and automation. * Knowledge of system monitoring, patching, and lifecycle management. * Problem management experience and data networking support skills. * Deployment and installation of software updates and patches on both Linux and MacOS. All applicants must … cron jobs, package managers, shell scripting, and logging. * Managing the deployment and administration of Mac devices via Microsoft Intune. * Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards. * Delivering first, second, and third-line support for Mac and Linux systems. * Troubleshooting and resolving technical … issues for users across the organisation. * Creating and maintaining comprehensive system documentation. * Supporting and administering the Digital Asset Management System (DAMS). * Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device More ❯

the ability to work calmly under pressure. * Experience with command-line tools, bash scripting, and automation. * Knowledge of system monitoring, patching, and lifecycle management. * Problem management experience and data networking support skills. * Deployment and installation of software updates and patches on both Linux and MacOS. All applicants must … cron jobs, package managers, shell scripting, and logging. * Managing the deployment and administration of Mac devices via Microsoft Intune. * Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards. * Delivering first, second, and third-line support for Mac and Linux systems. * Troubleshooting and resolving technical … issues for users across the organisation. * Creating and maintaining comprehensive system documentation. * Supporting and administering the Digital Asset Management System (DAMS). * Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device More ❯