Act as the escalation point for complex technical issues and critical incidents. Conduct regular team meetings and performance reviews. Provide advanced technical support for hardware, software, network, and server issues. Oversee the installation, configuration, and maintenance of ICT systems, including desktops, laptops, mobile devices, general telephony, printers, and our MDM. Ensure adherence to ITIL processes for incident, problem … license management records. Collaborate with the operational team to assist with contract mobilisation and configuration. Skills & Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, WindowsServer, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum More ❯
Act as the escalation point for complex technical issues and critical incidents. Conduct regular team meetings and performance reviews. Provide advanced technical support for hardware, software, network, and server issues. Oversee the installation, configuration, and maintenance of ICT systems, including desktops, laptops, mobile devices, general telephony, printers, and our MDM. Ensure adherence to ITIL processes for incident, problem … license management records. Collaborate with the operational team to assist with contract mobilisation and configuration. Skills & Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, WindowsServer, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum More ❯
IT support, ERP, or application roles. ERP Knowledge: SAP experience is ideal (others like Kerridge/K8 or MAM Autoparts welcome). Technical Skills: Microsoft 365, Active Directory, WindowsServer; PowerShell or SQL scripting is a plus. Soft Skills: Service-oriented, organised, and great communicator. Why Join Us? Be part of a collaborative IT team driving More ❯
Hoddesdon, Hertfordshire, South East, United Kingdom
Robert Half
IT support, ERP, or application roles. ERP Knowledge: SAP experience is ideal (others like Kerridge/K8 or MAM Autoparts welcome). Technical Skills: Microsoft 365, Active Directory, WindowsServer; PowerShell or SQL scripting is a plus. Soft Skills: Service-oriented, organised, and great communicator. Why Join Us? Be part of a collaborative IT team driving More ❯
issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist … with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. More ❯
OFFICE 42 LATTON BUSH CENTRE, SOUTHEN WAY, HARLOW, ESSEX, England
ITSSIE LIMITED
initial troubleshooting in a timely manner Monitor the Support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advice with Ad-Hoc IT requirements from clients Diagnose and resolve hardware and software faults More ❯
Rapidly establishing a good working relationship with clients and other professionals Testing and evaluating new technology; Skills Required: Excellent understanding of providing outstanding customer service; Experienced in latest Windows and Server operating systems; Experienced in latest Microsoft Exchange technologies including: SMTP, POP3 & IMAP; Working knowledge of Active Directory, TCP/IP Networking, IP Routing & latest MS More ❯
