1 to 25 of 105 Customer Experience Jobs in Edinburgh

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

Job Title : Customer Experience Manager Salary : £35,000 – £45,000 Location : London (Office-Based) Represented by Robertson Sumner – Your Specialist Recruitment Partner Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience … about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success. Why Consider This Opportunity? People-First Culture : Join a business that prides itself on … employee wellbeing programme, and social events. Key Responsibilities : Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention. Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. Coordinate internally with service, billing, and technical teams to resolve More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … way for the Commercial team to engage and convert these leads into valuable business relationships. Key responsibilities Research, identify, and prospect into ideal B2B customer profiles across industries such as fintech, e-commerce, SaaS, healthcare, logistics, and more Build multi-threaded relationships with key stakeholders (e.g. VPs of Operations More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences. The ideal … Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for … attitude is always warmly received by the sector; Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution; A growth mindset! This role will come with a target; mostly around retentions and price corrections … and customer experience; Monitor and act on renewal risk signals; engage customers directly where needed; Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths; Report regularly on renewal rates, churn trends, and automation impact. Skills & Experience 3+ years in contract More ❯

is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Success Manager to join our fantastic VisNet Modelling team. You will be working closely with a talented team of people with many years’ industry … experience who are supportive, collaborative and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight*** As Customer Success Manager (CSM) for the VisNet Modelling team, you’ll be our enterprise clients' dedicated point of contact, ensuring they … gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

planview.com, and connect with us on LinkedIn, Instagram, and X. The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

Default language Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality … You have an interest in people's lives at home and look to provide customers with personalised solutions that meet their needs. You have experience working in a customer-oriented business, working closely with sales targets and customer conversion rates. You are someone who is always looking … for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer. You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools. WHAT YOU'LL BE DOING ON THE DAY-TO More ❯

you'll collaborate closely with scientists, engineers, and designers to develop innovative advertising solutions. Your responsibilities include helping advertisers optimize their targeting strategies, improving customer experience through relevant ad delivery, and contributing to the growth of Amazon's advertising business. We place a high emphasis on team spirit … optimization and keyword research to help advertisers improve their visibility and reach. Throughout all these functions, the team maintains a strong commitment to preserving customer privacy while helping advertisers effectively reach their target audiences. BASIC QUALIFICATIONS Master's degree Experience programming in Java, C++, Python or related language … Experience with neural deep learning methods and machine learning Experience in building machine learning models for business application Experience in applied research Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability Experience with modeling tools More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

sustainable and long-term growth. Infinigate Cloud is only successful if our partners are successful. Role Purpose Are you a solutions focused, highly accurate customer service professional seeking the next step in your career? Infinigate Cloud are excited to recruit for an exceptional Billing Administrator to join their close … billing services and resolution. This role will give you the opportunity to liaise with a multidisciplinary team, advance your systems knowledge and allow your customer service skills to flourish! To be successful in this role, you would have gained customer service exposure with systems use, ideally within, or … this is a hybrid role with three days in office, and two working from home, following an initial induction period. Duties & Responsibilities • Effectively manage customer billing queries in a timely, professional manner, ensuring all relevant processes are adhered to and KPI’s are met. • Identify any errors or omissions More ❯

Coordinator, Salesforce Innovation Centre (SIC) Location: London Duration: Contract until 31st October 2025 (with a possibility of extension) Are you a highly organised and customer-focused individual with a knack for event logistics and exceptional communication skills? If so, we have an exciting opportunity to join the Salesforce Innovation … clients come to explore products and demos. As a Coordinator, you will be instrumental in facilitating the planning, preparation, and seamless execution of these customer visits, ensuring they align with global best practices. You will work collaboratively with Strategists to understand the objectives of each visit and tailor the … experience accordingly. This dynamic role blends logistical prowess with a customer-first approach, requiring excellent organisational and communication skills. Responsibilities Include: Creating and shaping exceptional customer experiences by understanding their business objectives and Account Executive goals for each SIC Engagement. Partnering closely with Strategists on your team More ❯

the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior … statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter … all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will More ❯