Join our team as a professional supportengineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support … ensuring timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯
Social network you want to login/join with: Are you early in your IT Support career, looking for the next big step? Are you wanting to work in Application Support? If this sounds like you, then please read on! The Role This is … an excellent SupportEngineer/Application SupportEngineer opportunity, working for a company with a growing reputation in their field. The 1stLineSupportEngineer will have excellent all-round IT support skills, be a great communicator and be a problem solver. They … will provide end user support for the company’s application. The Company The SupportEngineer/Application SupportEngineer will join a leader in the healthcare software industry. The SupportEngineer/Application SupportEngineer will contribute to a supportive team environment More ❯
London, England, United Kingdom Hybrid / WFH Options
Ignition Technology
Friday and quarterly social events Cycle to work scheme Free parking Enhanced maternity and paternity leave and more... DUTIES AND RESPONSIBILITIES We are looking for a personable and confident 1stLineEngineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the … for you to develop a career in Cyber Security with a structured 2-year academy to support your success in the team and the role. As the 1stLineSupportEngineer, you will: Respond to telephone or email problems logged by our customers. Work technical problems/cases related to certified … shift pattern to ensure 24x7 support cover, however majority of shifts are office hours (Mon-Fri 9:00 to 17:30). QUALIFICATIONS AND EXPERIENCE The ideal 1stLineSupportEngineer will have: Previous technical support experience (1 year+). Networking related degree. Great communication skills and ability to More ❯
East Riding, Yorkshire, United Kingdom Hybrid / WFH Options
Edwards & Pearce Limited
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1stLine IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Job Title: FirstLineSupportEngineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a FirstLineSupportEngineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Job Title: FirstLineSupportEngineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a FirstLineSupportEngineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Job Title: FirstLineSupportEngineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a FirstLineSupportEngineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Hamilton Barnes ?
talk with your recruiter to learn more. Base pay range Direct message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks Job Title: FirstLineSupportEngineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based … shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a FirstLineSupportEngineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing … systems — with a clear development path into 2nd and 3rd line support. This is a shift-based position that includes nights and weekends. After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Hamilton Barnes ?
message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks SC Clearance eligibility required (NPPV3) Looking to break into 24/7 technical support with a clear route to progression? This is your opportunity to join a fast-growing tech company scaling its support operations. You’ll work at the front … line of customer support—troubleshooting technical issues, responding to live alarms, and gaining early exposure to a wide portfolio of technologies. After your initial 3-month training period in Manchester, this role becomes fully remote , working shifts on a 12-week rotating pattern . What’s in it for you? Remote shift work after training – flexibility … that fits your lifestyle. Career progression – structured path to 2nd and 3rd linesupport with mentoring and training from day one. Real technical exposure – work hands-on with VOIP, Avaya, Netsapiens, alarm monitoring systems, and more. What you’ll do: Be the first point of contact for technical issues – triaging and escalating as needed. Monitor alarm More ❯
Social network you want to login/join with: We are looking for a personable and confident 1stLineEngineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for … our portfolio of network security products. This is an excellent opportunity for you to develop a career in Cyber Security with a structured 2-year course, to support your success in the team and the role. As the 1 st LineSupportEngineer, you will: Respond to technical problems logged by customers … Mon – Fri 9:00 to 17:30). QUALIFICATIONS AND EXPERIENCE | About you The ideal 1 st LineSupportEngineer will have: Previous 1stLineEngineer experience (1 year+) Networking related certification (CCNA, CompTIA, N+, etc.) or IT/Cyber Security related degree. Strong customer service skills and excellent More ❯
Optical Production FirstLineSupportEngineer 2nd shift Join to apply for the Optical Production FirstLineSupportEngineer 2nd shift role at TieTalent . About ASML ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster … headquarters are in Veldhoven, Netherlands, with 18 offices across the US, including Wilton, CT; Chandler, AZ; San Jose, CA; and San Diego, CA. Job Mission The WF Optics FirstLineSupportEngineer (2nd Shift) supports production in the Wilton Factory, interacting with production teams and senior management. This role requires access to controlled technology More ❯
relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1stLineSupportEngineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal … for someone looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity – Identify and resolve basic line faults. Telephony – Administer soft PBX systems … and a friendly, can-do attitude. A logical thinker with strong problem-solving skills and a passion for technology. Eager to build a career in IT and telecoms support, with a willingness to learn and gain certifications. Skills & Qualifications A genuine interest in IT and telecoms. Strong communication and interpersonal skills. Previous experience in a similar role or More ❯
1stLineSupportEngineer required for a leading provider of the latest cloud workforce management solutions with over 400 customers across the UK. This position is based at their head office in Letchworth Garden City, and the successful candidate will work full-time from the office. Full training will be provided to the … candidate, but a keen interest in IT, along with a methodical and organized approach to work, is essential. Understanding the functionality of Time & Attendance (T&A) software Triaging support … issues as they are reported Updating support tickets raised by customers Troubleshooting issues reported by customers Being presentable, confident when speaking to customers, and willing to learn 1stLineSupportEngineer Salary & Benefits Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across More ❯
