1 to 25 of 30 Customer Journey Map Jobs in England

future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising our FX E-Trading proposition. Working at the heart of Sales … Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager ...

experienced digital professional with a passion for creating seamless customer journeys and delivering impactful digital transformation projects? We're seeking a Digital Experience Lead to play a pivotal role in a major digital transformation programme for a leading energy business. This is a fantastic opportunity to take ownership … large-scale website rebuild and help shape a digital-first customer experience for thousands of SME customers. Working across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion ...

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused … customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer ...

personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation . Join our fast-growing business where your ideas are heard … across Europe , you'll be part of a fun-loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental ...

personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation . Join our fast-growing business where your ideas are heard … across Europe , you'll be part of a fun-loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

environments is required to work on a 3 month contract basis in Bath The Role As the Technical Programme Manager, you will rapidly assess, map and optimise end-to-end customer journeys and operational processes within the contact centre environment, identifying practical, opportunities to reduce cost … delivery role focused on diagnosing inefficiencies, simplifying processes, and designing improvements that can be implemented at pace. Key Responsibilities Process Mapping & Current-State Assessment Map end-to-end customer journeys (sales, provisioning, fault, billing, retention) Document front-office and back-office processes, including systems, handoffs, and dependencies. ...

Digital Location Park Royal, London NW10 About the role The Head of Digital is responsible for leading Bestway Wholesale's digital strategy, customer data capability and digital transformation, creating the technology, insight and customer experience that will underpin the future growth of the business The role … that improves digital performance, supports supplier investment and delivers measurable revenue growth. A key part of the role is transforming how Bestway uses customer and trading data to make faster, smarter commercial decisions. Digital Strategy Develop and own Bestway's long-term Digital Strategy aligned to business growth ...

role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications … Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service ...

Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement … Overall Responsibility: As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of repair work to customer's homes following complaints or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, the Property ...

solution design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating … customer insight. This role will support an ambitious schedule of workshops and take responsibility for producing all workshop outputs to a high standard, including minutes, actions, ideas and recommendations. The role will analyse workshop outputs to produce business requirements and record risks, issues and actions ...

Start Date: ASAP We're looking for a Product Designer with strong Service Design capability to help redesign an end-to-end digital customer journey. You'll work alongside Product Management to understand customer needs, facilitate discovery workshops and produce interactive prototypes that shape future engineering … Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys Facilitate workshops Conduct user research Build interactive Figma prototypes Validate customer experiences Collaborate with Product Management Support discovery ...

looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross-functional teams … future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong ...

looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross-functional teams … future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong ...

delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed … customer insight. They will support an ambitious schedule of workshops, taking full responsibility for producing high-quality outputs including minutes, actions, ideas, risks, issues and business requirements. They will work closely with digital transformation colleagues and service teams to translate workshop notes, sketches and process maps into clear ...

experienced Product Manager to lead the discovery phase of a major digital transformation programme focused on redesigning an end-to-end customer journey. This role centres around customer research, journey optimisation, analytics and product strategy rather than sprint management or feature delivery. Key Experience … Needed Product Discovery Customer Journey Mapping Product Strategy User Research Product Roadmaps Stakeholder Management Analytics-driven Product Decisions Working alongside Product Design Digital customer-facing products Figma exposure beneficial Key Responsibilities Lead product discovery Analyse customer behaviour Improve conversion throughout the customer ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

deliver impactful B2B and B2C email marketing campaigns tailored to diverse audience segments. Copywriting Produce compelling, relevant content for different stages of the customer journey. Journey Automation Design, build, and manage automated workflows, nurture journeys, and behavioural triggers to boost engagement and conversion. Platform Execution … email compliance, and deliverability standards. Desirable skills : Basic design abilities (Canva or Adobe tools). Experience managing campaigns across multiple brands. Knowledge of customer journey mapping and persona-based targeting. Familiarity with Google Analytics or BI dashboards. Whats next? Our recruitment team will be in touch ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. \n The Role \n As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Ecommerce \n * Build and manage WordPress websites from initial concept through to launch \n * Integrate booking engines, payment systems, E-commerce platforms and customer portals \n * Improve website performance, security, accessibility, technical SEO and conversion rates \n * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking ...

technology and build a more sustainable, more inclusive world. About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospectiveclients. Identify market trends and client needs, aligning Digital Customer Experience’s ServiceNow offerings withthose insights to drive sales growth. Act as the primary point of contact for senior client and internal stakeholders, establishing ...

heavily in its digital product portfolio. This is an exciting opportunity for an experienced UX/UI Lead to shape the future of customer-facing web and mobile products, influence product strategy, and lead design excellence across the business. The Opportunity As UX/UI Lead … Doing Leading UX and UI design across a portfolio of digital products, websites and apps. Conducting user research, usability testing and customer journey mapping to inform product decisions. Creating wireframes, prototypes and high-fidelity designs that solve real user problems. Developing and maintaining a robust design ...